HP LaserJet 9040/9050 HP MFP Digital Sending Software v. 4 - Support Guide
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- HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 1
hp mfp digital sending software v. 4 support - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 2
- HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 3
hp mfp digital sending software v. 4 support - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 4
accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. A user of the Hewlett-Packard software product associated with this guide is granted a license - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 5
procedures Support tools 21 Using Windows service to start and stop 21 Using the HP MFP DSS Configuration Utility 22 Using the activity log 22 Using the Windows event log 23 Using the HP Address Book Manager (ABM 23 3 Troubleshooting Introduction 25 Sources for information about problems 26 - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 6
iv ENWW - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 7
with a third-party application for a total solution. The secondary e-mail feature differs from the regular e-mail feature in that the data between the MFP and the HP DSS server is encrypted. An rfc822-compliant e-mail message with the scanned data as an attachment is created in the folder "\hpemail2 - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 8
are initially scanned at the MFP, and then transmitted to a network-connected computer where HP DSS v. 4 is installed. HP DSS v. 4 can also be set up to require user authentication, ensuring that only authorized persons use the MFP digital sending features. At the MFP control panel, users select the - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 9
HP MFP Digital Sending Software Configuration Utility The HP MFP Digital Sending Software Configuration Utility can be used to configure all of the digital sending features. Use the following instructions HP DSS v. 4 licensing" on page HP Digital Sending Software (version 3.0) are supported service - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 10
If your server supports it, ESMTP (Extended SMTP) can be used to send e-mail. This capability is automatically detected and no specific configuration steps are necessary. The e-mail service is also compatible with the DSN (Delivery Status Notification) standard. The document that you scan at the - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 11
database attribute. The LDAP settings include the following: ● Options for configuring HP DSS to gain access to the LDAP server ● Options for searching the database to obtain user e-mail addresses Follow these instructions to configure the LDAP server. 1 Click the Find Servers button. The program - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 12
To set up a Windows 2000 fax service In order to use the Windows 2000 fax service, you must have a fax modem installed on the HP DSS server. 1 Select MS Windows 2000 Fax from the drop-down list on the Fax tab. 2 Click the Fax Properties button. The Windows fax configuration dialog box appears. Type - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 13
OK to accept it. Supported operating systems for folder destinations are Windows 98, Windows NT, Windows 2000, Windows XP, Windows 2003, and Novell. the Workflows tab Using workflows, users can scan a document and send it to a custom workflow destination. The workflow feature gives you the ability to - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 14
MFP User is selected, HP DSS uses the credentials of the user that is logged in to the device. If Public is selected, HP DSS uses the Credentials to Access Public Folders that are specified on the main Workflows tab. 7 Under Image File Settings, select the settings for the scanned these instructions - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 15
type in the user name and password required to use for the scanned documents. 5 Follow Steps workflow form to send a scanned document to a network configure HP DSS to make centralized address books available to MFP users. The Digital Sending Software can give users LDAP configuration" on page 5 - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 16
Browse... button to select a location. Using the MFP Configuration tab The MFP Configuration tab specifies which MFPs are using the HP DSS service, and also provides an interface for customizing HP DSS features for specific digital sending devices. To add a new MFP 1 Click the Add... button near the - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 17
Note Note are made on the general HP MFP DSS Configuration program tabs. You must use this interface to enable the digital sending features for the individual devices. Even if a feature is enabled on the DSS configuration tabs, it is not enabled on the device until it has been enabled in the - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 18
4 ● HP MFP DSS Configuration Utility-used to configure and monitor digital sending features once the software has been installed ● Windows Fax service-required only when the Windows Fax service is the method of fax transport; a fax modem is also required HP DSS v. 4 can support up to 250 HP MFPs on - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 19
systems This guide contains brief information about how to reach the ABM. See the ABM Help file for more detailed information. Older MFP models HP DSS v. 4 supports the following older MFP models: ● HP 4100mfp series ● HP 9000mfp series However, the following new digital sending features are not - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 20
have one attachment for each page. These file formats generate single-page attachments and can be used for scanning invoices for electronic archival, for example. The MTIFF and PDF formats let you send multiple page images as one file attachment. 14 Chapter 1 - The HP MFP Digital Sending Software - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 21
different types of fax service are available with HP DSS v. 4 as shown in the table below. The HP MFP DSS Configuration Utility is used to configure scan settings. Users can specify fax destinations at the control panel by typing fax numbers manually. Fax methods Method LAN fax Windows 2000/XP fax - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 22
This method integrates with Novell Directory Services. ● Novell Bindery: This method integrates with Novell Bindery. Obtaining an e-mail address from an LDAP database After the MFP user has entered valid credentials and has been authenticated, the HP MFP Digital Sending Software must then determine - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 23
HP MFP DSS Configuration Utility e-mail address is automatically selected. can be used to either manually Windows OS. Novell is not supported. The HP DSS server must have an MAPI-compliant e-mail client installed. Local MFP when the MFP user has been authenticated. Each view presents to the user a - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 24
(add and delete) email addresses entered from the MFP control panel. The Guest Address Book is accessible by all users from any MFP that is configured to use the Digital Send Service. Global (Replicated LDAP/ABM) The Digital Send Service can be configured to import address book records from an LDAP - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 25
, the software becomes inactive until a valid license is installed. All HP MFP DSS Configuration Utility settings are retained, allowing the configuration used during the trial period to be reactivated. Licenses In order to use the features of this version of the DSS, you must install at least one - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 26
DSS features for current MFP models, older model devices will still only support their original Digital Sending feature set when serviced by DSS v. 4 Add and remove licenses in the General tab of the HP Configuration Utility. See "Using the General tab" on page 3. 20 Chapter 1 - The HP MFP Digital - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 27
can use to support HP DSS v. 4 Support tools Tool Windows services HP MFP DSS Configuration Utility Activity log Windows event log HP Address Book Manager (ABM) Purpose ● Stop and start HP DSS v. 4 See "Using Windows service to start and stop" on page 21. ● Reach configuration options: • Enable or - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 28
the service is running, the Stop button should be available. Using the HP MFP DSS Configuration Utility You can reach the HP MFP DSS Configuration HP MFP DSS Configuration Utility Help file for a list and explanation of the messages. Clearing the log is useful if you are troubleshooting problems. - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 29
. 4 Click Configure MFP.... 5 Click the Log tab. Using the Windows event log The event log, available through Microsoft's Event Viewer, lets you monitor events in the Windows operating system that are related to digital sending. The event log service starts automatically when you start the HP DSS - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 30
Name Server) name or IP (Internet Protocol) address of the HP DSS server. 3 In the User Name field, type ADMINISTRATOR. 4 In the User password field, type your password (if one is required) and then click OK. The main window for the ABM opens. 24 Chapter 2 - Support tools and procedures ENWW - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 31
is your guide to resolving problems that might occur while you are using HP DSS v. 4 or the HP MFP DSS Configuration Utility. The chapter is divided into the following sections: ● "Sources for information about problems" on page 26 ● "Common digital sending problems" on page 27 ● "Windows viewer log - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 32
best tool for troubleshooting. It contains information, warning, and error messages that can help you resolve problems. See the following: ● "Using the activity log" on page 22 for information about how to open and use the activity log ● The Help file for the HP MFP DSS Configuration Utility for - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 33
-"Control panel messages" on page 33 ● Event log messages-"Windows viewer log messages" on page 31 ● Activity log messages-HP MFP DSS Configuration Utility Help file Common digital sending problems Problem Description and actions Image quality is poor ● If scanned pages are blank, or white - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 34
condition (such as out of paper or toner). Contact the recipient. ● The system HP MFP DSS Configuration Utility for information about the transmission. ● Check any log maintained by the fax service that you are using: • LAN fax service: LAN fax server activity log • Windows 2000/XP fax: Windows - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 35
configure. ● Check the return e-mail message for information about the problem. ● Make sure HP DSS v. 4 service is running. An error, indicating that If there is insufficient space to hold the scanned document on the MFP digital sending MFP is turned off. ● Resend the document. The user provided an - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 36
sending problems (continued) Problem Description and actions Job scans but does not ● Make sure that the remote printer is online. print ● Verify that the remote printer is not out of paper. ● Make sure the remote printer is loaded with correct paper size/type. ● Verify that the print driver - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 37
log messages The following table lists and explains the Windows event log messages generated by HP DSS v. 4 running on the Windows server computer. If the problem persists, contact an authorized HP dealer. See "Using the Windows event log" on page 23 for information about how to reach the event - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 38
IMSP Server,403 A problem exists in the address book hard drive (computer), or another internal problem exists. ● Restart HP DSS v. 4 DSS v. 4 - Address Book An internal problem gaining access to address books has occurred. Error ● Restart HP DSS v. 4 32 Chapter 3 - Troubleshooting ENWW - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 39
panel for digital sending. If the problem persists, contact an authorized HP dealer. Control panel messages Message Description and actions No Send Options are currently available. There are no licensed Digital Sending services available, and the MFP is not configured for embedded e-mail or fax - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 40
was too ● Check the "returned mail" message (if one was received) for the reason large. the e-mail message was not delivered. Use the HP MFP DSS Configuration Utility to adjust the maximum file size setting in the Edit dialog in the SMTP gateway to a smaller size, if the attachment was too big - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 41
. ● 227: The server did not contain the necessary information to locate the user's home mail server. The Digital Sending Service at 15.xx.yy.zz does not service this MFP. Contact administrator The license for the MFP was removed from the Digital Sending service at IP address 15.xx.yy.zz, but the - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 42
and explains messages that might appear on the screen while you are using the HP MFP DSS Configuration Utility. If the problem persists, contact an authorized HP dealer. HP MFP DSS Configuration Utility messages Message Description and actions is The named computer is - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 43
. You may need to reinstall the software. HP DSS v. 4 must be running before you can start the HP MFP DSS Configuration Utility. However, an attempt to start HP DSS v. 4 was unsuccessful. ● Manually start HP DSS v. 4 service by means of the Windows Control Panel. ● Restart the computer on which - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 44
38 Chapter 3 - Troubleshooting ENWW - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 45
variety of support services from HP and our support partners. These services are designed to give you the results you need, quickly and professionally. For information about HP support locations, see the support flyer that came in the box with your HP product, or visit www.hp.com. ENWW HP customer - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 46
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF WARRANTY HP MFP DIGITAL SENDING SOFTWARE v. 4 90 days 1 HP warrants to you that the HP SOFTWARE PRODUCT will not fail to execute its programming instructions for 90 days after the date of purchase due to defects in material and - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 47
may not be required for disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software. Transfer Your license will - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 48
. "Use" means storing, loading, installing, executing or displaying the SOFTWARE PRODUCT with a single HP LaserJet MFP. You may not modify the SOFTWARE PRODUCT or disable any licensing or control features of the KEY CODE. If additional licenses are desired you must purchase a KEY CODE for each - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 49
a "Restricted Computer SOFTWARE PRODUCT" as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. ENWW HP software license terms 43 - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 50
44 Chapter 4 - Customer support and warranty information ENWW - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 51
21 failed 35 support for Novell 13 B blank pages when scanning 27 BNC support 14 C cleaning scanning glass 27 clearing entries in activity log 22 components of DSS v. 3.0 12 configuring options 21 using administrator's computer 22 using HP Address Book Manager 13 using HP Configuration Utility 22 - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 52
activity 22 event 23, 31 fax service 28 Internet Service Provider 28 M messages activity log 22 control panel 33 event log 31 HP Configuration Utility 36 MFP as digital sending components 12 insufficient disk space 29 loss of power 29 older models supported 13 online help 26 viewing activity log - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 53
14 websites Adobe Systems, Inc. 14 white pages when scanning 27 Windows administrator computer components 12 event log 21, 23 event log messages 31 network support 13 NT and 2000 services 21 using to start and stop DSS v. 3.0 21 Windows 2000 Fax service as digital sending component 12 description 15 - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 54
48 Index ENWW - HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 55
- HP LaserJet 9040/9050 | HP MFP Digital Sending Software v. 4 - Support Guide - Page 56
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