Section |
Page |
Theory of operation |
37 |
Basic operation |
38 |
Sequence of operation |
39 |
Engine control system |
40 |
DC controller |
41 |
Solenoids |
42 |
Clutches |
42 |
Switches |
42 |
Sensors |
43 |
Motors and fans |
43 |
High voltage power supply |
46 |
Low voltage power supply |
48 |
Overcurrent/overvoltage protection |
50 |
Safety |
50 |
Sleep (powersave) mode |
50 |
Power supply voltage detection |
50 |
Low voltage power supply failure |
50 |
Power off condition |
51 |
Fuser control |
51 |
Fuser temperature control circuit |
52 |
Fuser over temperature protection |
53 |
Fuser failure detection |
54 |
Laser/scanner system |
55 |
Image formation system |
57 |
Image formation process |
58 |
Step 1: Pre-exposure |
59 |
Step 2: Primary charging |
59 |
Step 3: Laser-beam exposure |
60 |
Step 4: Development |
60 |
Step 5: Primary transfer |
61 |
Step 6: Secondary transfer |
61 |
Step 7: Separation |
62 |
Step 8: Fusing |
62 |
Step 9: ITB cleaning |
63 |
Step 10: Drum cleaning |
63 |
Print cartridge |
63 |
Developing roller engagement and disengagement |
65 |
Intermediate transfer belt (ITB) unit |
67 |
Primary-transfer-roller engagement and disengagement |
68 |
ITB cleaning |
71 |
Calibration |
72 |
Color misregistration control |
72 |
Image stabilization control |
73 |
Pickup, feed, and delivery system |
74 |
Pickup-and-feed unit |
78 |
Cassette pickup |
79 |
Cassette presence detection |
80 |
Cassette lift operation |
81 |
Cassette paper presence detection |
82 |
Cassette media width detection |
83 |
Multifeed prevention |
84 |
Multipurpose tray pickup |
85 |
Paper feed |
86 |
Skew-feed prevention |
87 |
OHT detection |
88 |
Fusing and delivery unit |
88 |
Loop control |
89 |
Pressure-roller pressurization control |
90 |
Duplexing unit (duplex models) |
91 |
Duplexing reverse and feed control |
92 |
Duplex pickup operation |
92 |
Jam detection |
93 |
Optional paper feeder |
95 |
Paper-feeder pickup and feed operation |
97 |
Paper size detection and cassette presence detection |
98 |
Paper feeder cassette lift operation |
100 |
Paper feeder presence detection |
102 |
Paper-feeder multiple feed prevention |
103 |
Paper feeder jam detection |
104 |
Removal and replacement |
105 |
Introduction |
106 |
Removal and replacement strategy |
106 |
Cautions during removal and replacement |
106 |
Electrostatic discharge |
107 |
Required tools |
108 |
Service approach |
109 |
Before performing service |
109 |
After performing service |
109 |
Post service test |
109 |
Print-quality test |
109 |
Parts removal order |
110 |
Customer self repair (CSR) components |
112 |
Print cartridges |
112 |
Duplex reverse guide |
114 |
Toner collection unit |
115 |
Formatter PCA |
117 |
Disk drives |
118 |
Remove the HDD |
118 |
Remove the SSM |
120 |
Install a replacement hard drive |
121 |
Reload the firmware |
121 |
Tray cassette |
122 |
Fuser |
123 |
Pickup roller (Tray 1) |
124 |
Pickup roller (Tray 2) |
125 |
Pickup and feed rollers (Tray 3) |
127 |
Separation roller (Tray 2) |
129 |
Secondary transfer roller |
130 |
Reinstall the transfer roller |
131 |
Secondary transfer assembly |
132 |
Reinstall the secondary transfer assembly |
133 |
Intermediate transfer belt (ITB) |
134 |
Right door (optional paper feeder) |
136 |
Covers |
138 |
Identification and location |
138 |
Front door assembly |
139 |
Right door assembly |
141 |
Right rear cover |
145 |
Left cover |
147 |
Remove the left cover |
147 |
Left bottom cover |
149 |
Remove the left bottom cover |
149 |
Left bottom handle |
150 |
Remove the left bottom handle |
150 |
Hardware integration pocket (HIP) (dn and xh models only) |
151 |
Control panel assembly |
152 |
Right front cover |
154 |
Remove the right front cover |
154 |
Reinstall the power button |
157 |
Front top cover |
158 |
Remove the front top cover |
158 |
Rear cover and upper rear cover |
160 |
Remove the rear cover and upper rear cover |
160 |
Rear top cover |
163 |
Remove the rear top cover |
163 |
Right bottom handle |
165 |
Remove the right bottom handle |
165 |
Rear bottom handle |
166 |
Remove the rear bottom handle |
166 |
Internal assemblies |
167 |
Delivery fan, cartridge fan, and environmental sensor |
167 |
Remove the delivery fan, cartridge fan, and environmental sensor |
167 |
Toner collection sensor |
172 |
Remove the toner collection sensor |
172 |
Residual toner feed motor |
174 |
Remove the residual toner feed motor |
174 |
Reinstall the residual toner collection door |
178 |
Registration density (RD) sensor assembly |
179 |
Remove the RD sensor assembly |
179 |
Power supply fan and fan duct |
183 |
Remove the power supply fan and fan duct |
183 |
Registration assembly |
186 |
Remove the registration assembly |
186 |
Lower pickup guide |
191 |
Remove the lower pickup guide |
191 |
Reinstall the lower pickup guide |
193 |
Interconnect board (ICB) |
194 |
Remove the ICB |
194 |
DC controller PCA and tray |
196 |
Remove the DC controller PCA |
196 |
Low voltage power supply |
199 |
Remove the low voltage power supply |
199 |
High voltage power supply lower (HVPS-D) |
203 |
Remove the high voltage power supply lower |
203 |
Reinstall the high voltage power supply lower |
205 |
Developing disengagement motor |
206 |
Remove the developing disengagement motor |
206 |
Pickup motor |
208 |
Remove the pickup motor |
208 |
Lifter drive assembly |
209 |
Remove the lifter drive assembly |
209 |
Automatic close assembly |
211 |
Remove the automatic close assembly |
211 |
Cassette pickup drive assembly |
212 |
Remove the cassette pickup drive assembly |
212 |
Reinstall the cassette pickup drive assembly |
217 |
Cassette pickup assembly |
219 |
Remove the cassette pickup assembly |
220 |
Laser/scanner assembly (Y/M) |
222 |
Remove the laser/scanner assembly (Y/M) |
222 |
Laser/scanner assembly (C/Bk) |
229 |
Remove the laser/scanner assembly (C/Bk) |
230 |
Reinstall the protective glass cleaner (PGC) actuators |
234 |
High voltage power supply upper (HVPS-T) |
237 |
Remove the high voltage power supply upper |
238 |
Reinstall the high voltage power supply upper |
241 |
Drum motor 1 |
242 |
Remove the drum motor 1 |
243 |
Drum motor 2 or drum motor 3 |
244 |
Remove the drum motor 2 or drum motor 3 |
245 |
Fuser motor |
246 |
Remove the fuser motor |
247 |
Main drive assembly |
248 |
Remove the main drive assembly |
249 |
Reinstall the main drive assembly |
253 |
Fuser drive assembly |
259 |
Remove the fuser drive assembly |
260 |
Reinstall the fuser drive assembly |
263 |
Delivery assembly |
264 |
Remove the delivery assembly |
265 |
Reinstall the delivery assembly |
268 |
Duplex drive assembly |
269 |
Remove the duplex drive assembly |
270 |
Optional paper feeder assembly (Tray 3) |
271 |
Drawer connector |
271 |
Solve problems |
273 |
Solve problems checklist |
274 |
Menu map |
276 |
Current settings pages |
277 |
Preboot menu options |
278 |
Troubleshooting process |
279 |
Determine the problem source |
279 |
Troubleshooting flowchart |
279 |
Power subsystem |
280 |
Power-on checks |
280 |
Power-on troubleshooting overview |
280 |
Tools for troubleshooting |
282 |
Individual component diagnostics |
282 |
LED diagnostics |
282 |
Understand lights on the formatter |
282 |
Heartbeat LED |
282 |
Heartbeat LED, product initialization |
283 |
Connectivity LED, product operating |
285 |
Connectivity LED |
286 |
Connectivity LED, product initialization |
286 |
Connectivity LED, product operating |
288 |
HP Jetdirect LEDs |
289 |
Engine diagnostics |
290 |
Defeating interlocks |
290 |
Disable cartridge check |
292 |
Engine test button |
293 |
Paper path test |
294 |
Paper path sensors test |
294 |
Manual sensor test |
296 |
Registration sensor |
297 |
Fuser loop sensors |
298 |
Fuser output sensor |
299 |
Duplexer refeed sensor |
300 |
Output-bin full sensor |
301 |
Fuser pressure-release sensor |
302 |
ITB alienation sensor |
303 |
Right- and front-door interlock switches |
305 |
Tray/bin manual sensor test |
307 |
Tray 1 paper sensor |
308 |
Tray 2 paper sensor |
309 |
Tray 2 cassette sensor |
310 |
Tray 2 cassette lifter sensor |
311 |
Tray 3 empty sensor |
312 |
Tray 3 media feed sensor |
313 |
Tray 3 stack surface sensor |
314 |
Tray 3 media size sensors |
315 |
Print/stop test |
315 |
Component tests |
316 |
Component test (special-mode test) |
316 |
Diagrams |
318 |
Block diagrams |
318 |
Location of connectors |
320 |
DC controller PCA |
320 |
Paper feeder driver PCA |
321 |
Plug/jack locations |
322 |
Locations of major components |
322 |
Base product |
322 |
1 x 500 paper feeder |
329 |
General timing chart |
330 |
Circuit diagrams |
331 |
Internal print-quality test pages |
333 |
Print quality troubleshooting pages |
333 |
Print quality assessment page |
336 |
Cleaning page |
338 |
Set up an auto cleaning page |
338 |
Configuration page |
339 |
Configuration page |
339 |
HP embedded Jetdirect page |
341 |
Finding important information on the configuration pages |
342 |
Color band test |
343 |
Print quality troubleshooting tools |
344 |
Repetitive defects ruler |
344 |
Calibrate the product |
345 |
Control panel menus |
346 |
Sign In menu |
346 |
Retrieve Job From USB menu |
347 |
Retrieve Job From Device Memory menu |
348 |
Supplies menu |
352 |
Trays menu |
360 |
Administration menu |
365 |
Reports menu |
365 |
General Settings menu |
367 |
Retrieve From USB Settings menu |
385 |
General Print Settings menu |
385 |
Default Print Options menu |
388 |
Display Settings menu |
391 |
Manage Supplies menu |
392 |
Manage Trays menu |
399 |
Network Settings menu |
401 |
Troubleshooting menu |
418 |
Device Maintenance menu |
424 |
Backup/Restore menu |
424 |
Calibrate/Cleaning menu |
424 |
USB Firmware Upgrade menu |
427 |
Interpret control panel messages, status-alert messages, and event code errors |
428 |
10.0X.Y0 Supply memory error |
428 |
10.22.50 |
429 |
10.22.51 |
429 |
10.22.52 |
429 |
10.23.50 |
429 |
10.23.51 |
430 |
10.23.52 |
430 |
10.23.60 |
430 |
10.23.70 Printing past very low |
430 |
10.XX.34 Used supply in use |
431 |
10.XX.40 Genuine HP supplies installed |
431 |
10.XX.41 Unsupported supply in use |
432 |
10.XX.70 Printing past very low |
432 |
10.YY.15 Install <supply> |
433 |
10.YY.25 Wrong cartridge in <color> slot |
433 |
10.YY.35 Incompatible <supply> |
434 |
11.00.YY Internal clock error |
435 |
13.00.00 |
435 |
13.A3.D3 |
435 |
13.A3.FF |
435 |
13.B2.9C |
435 |
13.B2.A1 |
436 |
13.B2.A2 |
436 |
13.B2.A3 |
436 |
13.B2.D1 |
436 |
13.B2.D2 |
436 |
13.B2.D3 |
436 |
13.D3.DZ |
437 |
13.WX.EE |
437 |
13.WX.FF |
437 |
13.WX.YZ Fuser area jam |
438 |
13.WX.YZ Fuser wrap jam |
439 |
13.WX.YZ Jam below control panel |
440 |
13.WX.YZ Jam in middle right door |
440 |
13.WX.YZ Jam in right door |
441 |
13.WX.YZ Jam in Tray 1 |
441 |
13.WX.YZ Jam in Tray <X> |
442 |
20.00.00 Insufficient memory To continue, press OK |
442 |
21.00.00 Page too complex |
442 |
32.08.XX |
443 |
32.1C.XX |
443 |
32.21.00 |
447 |
33.XX.YY |
448 |
33.XX.YY Used board/disk |
448 |
41.02.00 Error |
448 |
41.03.YZ Unexpected size in tray <X> |
449 |
41.05.YZ Unexpected type in tray <X> |
449 |
41.07.YZ Error To continue, press OK |
451 |
42.XX.YY |
453 |
47.00.XX |
453 |
47.01.XX |
453 |
47.02.XX |
453 |
47.03.XX |
454 |
47.04.XX |
454 |
47.05.00 |
454 |
47.06.XX |
454 |
47.WX.YZ Printer calibration error To continue, press OK |
454 |
49.XX.YY To continue, turn off then on |
456 |
50.WX.YZ Fuser error To continue, turn off then on |
457 |
51.00.YY Error |
460 |
52.00.XX To continue, turn off then on |
460 |
54.XX.YY Error |
461 |
55.00.YY DC controller error To continue, turn off then on |
463 |
55.0X.YY DC controller error To continue, turn off then on |
463 |
56.00.YY Error To continue, turn off then on |
463 |
57.00.0Y Error To continue, turn off then on |
464 |
58.00.04 |
464 |
59.00.YY Error To continue, turn off then on |
465 |
59.05.XX |
465 |
60.00.0Y Tray <Y> lifting error |
466 |
61.00.01 |
467 |
62.00.00 No system To continue, turn off then on |
467 |
70.00.00 Error To continue, turn off then on |
467 |
81.0X.YY Embedded JetDirect error |
468 |
98.00.01 Corrupt data in firmware volume |
468 |
98.00.02 Corrupt data in solutions volume |
469 |
98.00.03 Corrupt data in configuration volume |
469 |
98.00.04 Corrupt data in job data volume |
469 |
99.00.01 Upgrade not performed file is corrupt |
469 |
99.00.02 Upgrade not performed timeout during receive |
470 |
99.00.03 Upgrade not performed error writing to disk |
470 |
99.00.04 Upgrade not performed timeout during receive |
470 |
99.00.05 Upgrade not performed timeout during receive |
470 |
99.00.06 Upgrade not performed error reading upgrade |
471 |
99.00.07 Upgrade not performed error reading upgrade |
471 |
99.00.08 Upgrade not performed error reading upgrade |
471 |
99.00.09 Upgrade canceled by user |
471 |
99.00.10 Upgrade canceled by user |
472 |
99.00.11 Upgrade canceled by user |
472 |
99.00.12 Upgrade not performed the file is invalid |
472 |
99.00.13 Upgrade not performed the file is invalid |
472 |
99.00.14 Upgrade not performed the file is invalid |
473 |
99.00.2X |
473 |
99.09.60 Unsupported disk |
474 |
99.09.61 Unsupported disk |
474 |
99.09.62 Unknown disk |
474 |
99.09.63 Incorrect disk |
474 |
99.09.64 Disk malfunction |
474 |
99.09.65 Disk data error |
475 |
99.09.66 No disk data installed |
475 |
99.09.67 Disk is not bootable please download firmware |
475 |
99.XX.YY |
475 |
99.XX.YY |
476 |
<Binname> Full Remove all paper from bin |
476 |
<Supply> almost full |
476 |
<Supply> low OR Supplies low |
476 |
<Supply> very low OR Supplies very low |
477 |
<Tray X> lifting |
478 |
[File System] device failure To clear, press OK |
478 |
[File System] file operation failed To clear, press OK |
478 |
[File System] file system is full To clear, press OK |
478 |
[File System] is not initialized |
479 |
[File System] is write protected |
479 |
Accept bad signature |
479 |
Bad optional tray connection |
479 |
Calibration reset pending |
480 |
Canceling |
480 |
Canceling... <jobname> |
480 |
Checking engine |
480 |
Checking paper path |
480 |
Chosen personality not available To continue, press OK |
481 |
Cleaning do not grab paper |
481 |
Cleaning... |
481 |
Clearing event log |
481 |
Clearing paper path |
481 |
Close front door |
482 |
Close lower right door |
482 |
Close upper right door |
482 |
Creating cleaning page |
482 |
Data received To print last page, press OK |
483 |
EIO <X> disk initializing |
483 |
Event log is empty |
483 |
Expected drive missing |
483 |
HP Secure Hard Drive disabled |
483 |
Incompatible <supply> |
484 |
Incompatible supplies |
484 |
Install <supply> |
485 |
Install <supply> Close rear door |
485 |
Install Fuser Unit |
485 |
Install supplies |
486 |
Install Transfer Unit |
486 |
Internal disk not functional |
486 |
Internal disk spinning up |
487 |
Load Tray <X>: [Type], [Size] |
487 |
Load Tray <X>: [Type], [Size] To use another tray, press OK |
487 |
Manually feed output stack Then press OK to print second sides |
488 |
Manually feed: [Type], [Size] |
488 |
Manually feed: [Type], [Size] To use another tray, press OK |
488 |
Moving solenoid |
488 |
Moving solenoid and motor |
489 |
No job to cancel |
489 |
Paused |
489 |
Performing Color Band Test... |
489 |
Performing Paper Path Test... |
489 |
Please wait... |
490 |
Printing CMYK samples... |
490 |
Printing Color Usage Log... |
490 |
Printing Configuration... |
490 |
Printing Demo Page... |
490 |
Printing Diagnostics Page... |
490 |
Printing Engine Test... |
491 |
Printing Event Log... |
491 |
Printing File Directory... |
491 |
Printing Font List... |
491 |
Printing Fuser Test Page... |
491 |
Printing Help Page... |
492 |
Printing Menu Map... |
492 |
Printing PQ Troubleshooting... |
492 |
Printing Registration Page... |
492 |
Printing RGB Samples... |
492 |
Printing stopped |
492 |
Printing Supplies Status Page... |
493 |
Printing Usage Page... |
493 |
Processing duplex job Do not grab paper until job completes |
493 |
Processing job from tray <X>... Do not grab paper until job completes |
493 |
Processing... |
493 |
Processing... copy <X> of <Y> |
494 |
Ready |
494 |
Ready <IP Address> |
494 |
Remove all print cartridges |
494 |
Remove at least one print cartridge |
494 |
Remove shipping lock from Tray 2 |
495 |
Replace <supply> |
495 |
Replace Supplies |
496 |
Restore Factory Settings |
497 |
Restricted from printing in color |
497 |
Rotating <color> motor |
497 |
Rotating motor |
497 |
Size mismatch in Tray <X> |
498 |
Sleep mode on |
498 |
Supplies in wrong positions |
498 |
Tray <X> empty: [Type], [Size] |
499 |
Tray <X> open |
499 |
Tray <X> overfilled |
500 |
Troubleshooting |
500 |
Type mismatch Tray <X> |
500 |
Unsupported drive installed To continue, press OK |
500 |
Unsupported supply in use OR Unsupported supply installed To continue, press OK |
501 |
Unsupported tray configuration |
501 |
Unsupported USB accessory detected Remove USB accessory |
501 |
USB accessory needs too much power Remove USB and turn off then on |
502 |
USB accessory not functional |
502 |
Used supply installed To continue, press OK OR Used supply in use |
502 |
Wrong cartridge in <color> slot |
503 |
Event log messages |
504 |
Print an event log |
505 |
View an event log |
506 |
Clear an event log |
506 |
Clear jams |
507 |
Common causes of jams |
507 |
Jam locations |
508 |
Clear jams in Tray 1 |
509 |
Clear jams in the output bin area |
511 |
Clear jams in Tray 2 |
512 |
Clear jams in the right door |
513 |
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) |
517 |
Clear jams in the lower right door (Tray 3) |
518 |
Jam causes and solutions |
519 |
Jams in the output bin |
519 |
Jams in the fuser and transfer area |
519 |
Jams in the duplex area (duplex models) |
523 |
Jams in Tray 1, Tray 2 and internal paper path |
524 |
Jams in Tray 3 |
526 |
Change jam recovery |
527 |
Solve paper handling problems |
528 |
Product feeds multiple sheets |
528 |
Paper does not feed automatically |
528 |
Use manual print modes |
530 |
Solve image quality problems |
533 |
Image defects table |
533 |
Clean the product |
539 |
Clean the paper path |
539 |
Set up an auto cleaning page |
539 |
Solve performance problems |
540 |
Solve connectivity problems |
541 |
Solve direct connect problems |
541 |
Solve network problems |
541 |
Service mode functions |
543 |
Service menu |
543 |
Product resets |
545 |
Restore factory-set defaults |
545 |
Product cold reset |
546 |
Clean Disk and Partial Clean functions |
546 |
Active and repository firmware locations |
546 |
Partial Clean |
547 |
Execute a Partial Clean |
547 |
Clean Disk |
548 |
Execute a Clean Disk |
548 |
Preboot menu options |
550 |
Product updates |
557 |
Determine the installed revision of firmware |
557 |
Perform a firmware upgrade |
557 |
Embedded Web Server |
557 |
USB storage device (Preboot menu) |
558 |
USB storage device (control-panel menu) |
559 |
Parts and diagrams |
561 |
Order parts, accessories, and supplies |
562 |
Part numbers |
563 |
Accessories |
563 |
Print cartridges and toner collection unit |
563 |
Memory |
563 |
Customer self repair (CSR) and service kits |
564 |
Screws |
566 |
How to use the parts lists and diagrams |
566 |
Covers |
568 |
Right-door assembly |
570 |
Internal assemblies |
572 |
Internal assemblies (1 of 5) |
572 |
Internal assemblies (2 of 5) |
574 |
Internal assemblies (3 of 5) |
576 |
Internal assemblies (4 of 5) |
578 |
Internal assemblies (5 of 5) |
580 |
Cassette |
582 |
Paper pickup assembly |
584 |
PCAs |
586 |
Assessories |
588 |
1 x 500-sheet paper feeder |
588 |
Paper feeder covers |
590 |
Paper feeder main body |
592 |
Paper feeder cassette |
594 |
Paper feeder PCA |
596 |
Alphabetical parts list |
598 |
Numerical parts list |
604 |
Service and support |
611 |
Hewlett-Packard limited warranty statement |
612 |
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement |
614 |
Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limited Warranty Statement |
615 |
Data stored on the print cartridge |
616 |
End User License Agreement |
617 |
OpenSSL |
620 |
Customer self-repair warranty service |
621 |
Customer support |
622 |
Product specifications |
623 |
Physical specifications |
624 |
Power consumption, electrical specifications, and acoustic emissions |
624 |
Environmental specifications |
624 |
Regulatory information |
625 |
FCC regulations |
626 |
Environmental product stewardship program |
627 |
Protecting the environment |
627 |
Ozone production |
627 |
Power consumption |
627 |
Paper use |
627 |
Plastics |
627 |
HP LaserJet print supplies |
627 |
Return and recycling instructions |
628 |
United States and Puerto Rico |
628 |
Multiple returns (more than one cartridge) |
628 |
Single returns |
628 |
Shipping |
628 |
Residents of Alaska and Hawaii |
629 |
Non-U.S. returns |
629 |
Paper |
629 |
Material restrictions |
629 |
Disposal of waste equipment by users in private households in the European Union |
630 |
Chemical substances |
630 |
Material Safety Data Sheet (MSDS) |
630 |
For more information |
630 |
Declaration of conformity |
631 |
Certificate of volatility |
633 |
Types of memory |
633 |
Volatile memory |
633 |
Non-volatile memory |
633 |
Mass Storage memory |
633 |
Safety statements |
634 |
Laser safety |
634 |
Canadian DOC regulations |
634 |
VCCI statement (Japan) |
634 |
Power cord instructions |
634 |
Power cord statement (Japan) |
634 |
EMC statement (Korea) |
635 |
Laser statement for Finland |
635 |
GS statement (Germany) |
636 |
Substances Table (China) |
636 |
Restriction on Hazardous Substances statement (Turkey) |
636 |
Restriction on Hazardous Substances statement (Ukraine) |
636 |