HP LaserJet Enterprise 700 HP LaserJet Enterprise 700 M712 - User Guide - Page 166

The product does not print or it prints slowly, The product does not print

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The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the product off and then on again. ◦ If the control panel indicates the product is ready, try sending the job again. 2. If the control panel indicates the product has an error, resolve the error and then try sending the job again. 3. Make sure the cables are all connected correctly. If the product is connected to a network, check the following: ◦ Check the light next to the network connection on the product. If the network is active, the light is green. ◦ Make sure that you are using a network cable and not a phone cord to connect to the network. ◦ Make sure the network router, hub, or switch is turned on and that it is working correctly. 4. Install the HP software from the CD that came with the product or use the UPD print driver. Using generic print drivers can cause delays clearing jobs from the print queue. 5. From the list of printers on your computer, right-click the name of this product, click Properties, and open the Ports tab. ◦ If you are using a network cable to connect to the network, make sure the printer name listed on the Ports tab matches the product name on the product configuration page. ◦ If you are using a USB cable and are connecting to a wireless network, make sure the box is checked next to Virtual printer port for USB. 6. If you are using a personal firewall system on the computer, it might be blocking communication with the product. Try temporarily disabling the firewall to see if it is the source of the problem. 7. If your computer or the product is connected to a wireless network, low signal quality or interference might be delaying print jobs. 156 Chapter 7 Solve problems ENWW

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The product does not print or it prints slowly
The product does not print
If the product does not print at all, try the following solutions.
1.
Make sure the product is turned on and that the control panel indicates it is ready.
◦
If the control panel does not indicate the product is ready, turn the product off and then on
again.
◦
If the control panel indicates the product is ready, try sending the job again.
2.
If the control panel indicates the product has an error, resolve the error and then try sending the
job again.
3.
Make sure the cables are all connected correctly. If the product is connected to a network, check
the following:
◦
Check the light next to the network connection on the product. If the network is active, the
light is green.
◦
Make sure that you are using a network cable and not a phone cord to connect to the
network.
◦
Make sure the network router, hub, or switch is turned on and that it is working correctly.
4.
Install the HP software from the CD that came with the product or use the UPD print driver. Using
generic print drivers can cause delays clearing jobs from the print queue.
5.
From the list of printers on your computer, right-click the name of this product, click
Properties
,
and open the
Ports
tab.
◦
If you are using a network cable to connect to the network, make sure the printer name listed
on the
Ports
tab matches the product name on the product configuration page.
◦
If you are using a USB cable and are connecting to a wireless network, make sure the box is
checked next to
Virtual printer port for USB
.
6.
If you are using a personal firewall system on the computer, it might be blocking communication
with the product. Try temporarily disabling the firewall to see if it is the source of the problem.
7.
If your computer or the product is connected to a wireless network, low signal quality or
interference might be delaying print jobs.
156
Chapter 7
Solve problems
ENWW