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HP LaserJet Enterprise 700 HP LaserJet Enterprise 700 M712 - User Guide - Page 175

Solve product software problems (Mac OS X)

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Solve product software problems (Mac OS X) ● The product name does not appear in the product list in the Print & Fax or the Print & Scan list ● A print job was not sent to the product that you wanted ● When connected with a USB cable, the product does not appear in the Print & Fax or the Print & Scan list after the driver is selected The product name does not appear in the product list in the Print & Fax or the Print & Scan list 1. Make sure that the cables are connected correctly and the product is on. 2. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax or the Print & Scan list. 3. Replace the USB or network cable with a high-quality cable. 4. If necessary, reinstall the software. NOTE: Connect the USB or network cable before attempting to reinstall the software. A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax or the Print & Scan list. When connected with a USB cable, the product does not appear in the Print & Fax or the Print & Scan list after the driver is selected Software troubleshooting ▲ Make sure that your Mac operating system is Mac OS X 10.5 or later. Hardware troubleshooting 1. Make sure that the product is turned on. 2. Make sure that the USB cable is connected correctly. 3. Make sure that you are using the appropriate high-speed USB cable. ENWW Solve product software problems (Mac OS X) 165

Section	Page
Product introduction	11
Product comparison	14
Product front-right view	14
Product front-left view	15
Interface ports	16
Serial number and model number location	17
Control panel	20
Connect the product and install software	21
Connect the product to a computer by using a USB cable and install the software (Windows)	22
Connect the product to a network by using a network cable and install the software (Windows)	24
Configure the IP address	24
Install the software	25
Connect the product to a computer by using a USB cable and install the software (Mac OS X)	26
Connect the product to a network by using a network cable and install the software (Mac OS X)	27
Configure the IP address	27
Install the software	28
Input trays and output bins	31
Supported paper sizes	37
Configure a tray when loading paper	37
Configure a tray to match print job settings	37
Configure a tray by using the control panel	38
Alternative letterhead mode	39
Tray 1	40
Tray capacity and paper orientation	40
Load Tray 1	41
Tray 2 and Tray 3	43
Tray capacity and paper orientation	43
Load Tray 2 and Tray 3	44
500-sheet trays	46
500-sheet tray capacity and paper orientation	46
Load the 500-sheet trays	47
3,500-sheet high-capacity tray	49
3,500-sheet high-capacity input capacity and paper orientation	49
Load the 3,500-sheet high-capacity tray	49
Use paper output options	51
Output bin	51
Parts, supplies, and accessories	53
Order parts, accessories, and supplies	54
HP policy on non-HP supplies	55
HP anticounterfeit Web site	56
Print when a toner cartridge is at estimated end of life	57
Enable or disable the Very Low Settings options from the control panel	58
Customer self-repair parts	59
Accessories	62
Toner cartridge	63
Toner-cartridge view	63
Toner-cartridge information	64
Recycle the toner cartridge	64
Toner-cartridge storage	64
HP policy on non-HP toner cartridges	64
Replace the toner cartridge	65
Print	69
Supported print drivers (Windows)	70
HP Universal Print Driver (UPD)	70
UPD installation modes	71
Change print-job settings (Windows)	72
Change the settings for all print jobs until the software program is closed	72
Change the default settings for all print jobs	72
Change the product configuration settings	72
Change print-job settings (Mac OS X)	73
Change the settings for all print jobs until the software program is closed	73
Change the default settings for all print jobs	73
Change the product configuration settings	73
Print tasks (Windows)	74
Use a printing shortcut (Windows)	74
Create printing shortcuts (Windows)	76
Automatically print on both sides (Windows)	79
Manually print on both sides (Windows)	81
Print multiple pages per sheet (Windows)	83
Select the page orientation (Windows)	85
Select the paper type (Windows)	87
Print the first or last page on different paper (Windows)	90
Scale a document to fit page size (Windows)	93
Create a booklet (Windows)	95
Print tasks (Mac OS X)	97
Use a printing preset (Mac OS X)	97
Create a printing preset (Mac OS X)	97
Automatically print on both sides (Mac OS X)	97
Manually print on both sides (Mac OS X)	97
Print multiple pages per sheet (Mac OS X)	98
Select the page orientation (Mac OS X)	98
Select the paper type (Mac OS X)	98
Print a cover page (Mac OS X)	99
Scale a document to fit page size (Mac OS X)	99
Create a booklet (Mac OS X)	99
Additional print tasks (Windows)	100
Cancel a print job (Windows)	100
Select the paper size (Windows)	100
Select a custom paper size (Windows)	100
Print watermarks (Windows)	101
Additional print tasks (Mac OS X)	102
Cancel a print job (Mac OS X)	102
Select the paper size (Mac OS X)	102
Select a custom paper size (Mac OS X)	102
Print watermarks (Mac OS X)	103
Store print jobs on the product	104
Create a stored job (Windows)	104
Create a stored job (Mac OS X)	106
Print a stored job	107
Delete a stored job	107
Add a job-separator page (Windows)	109
Use HP ePrint	110
Use the HP ePrint Mobile Driver	111
Use Apple AirPrint	112
Connect the product to AirPrint	112
Find the product AirPrint name	112
Print from AirPrint	112
Change the AirPrint product name	113
Solve AirPrint problems	113
Use HP Smart Print (Windows)	115
Use easy-access USB printing	116
Print easy-access USB documents	117
Manage the product	119
Configure IP network settings	120
Printer sharing disclaimer	120
View or change network settings	120
Manually configure IPv4 TCP/IP parameters from the control panel	120
Manually configure IPv6 TCP/IP parameters from the control panel	121
HP Embedded Web Server	122
Open the HP Embedded Web Server	122
HP Embedded Web Server features	123
Information tab	123
General tab	123
Print tab	124
Troubleshooting tab	125
Security tab	125
HP Web Services tab	125
Networking tab	126
Other Links list	126
HP Utility (Mac OS X)	127
Open HP Utility	127
HP Utility features	127
Use HP Web Jetadmin software	129
Economy settings	130
Print with EconoMode	130
Optimize speed or energy use	130
Set sleep mode	130
Set the sleep schedule	131
Product security features	133
Security statements	133
IP Security	133
Sign in to the product	133
Assign a system password	133
Encryption support: HP High-Performance Secure Hard Disks	134
Lock the formatter cage	134
Upgrade the product firmware	135
Solve problems	137
Solve problems checklist	138
Factors that affect product performance	140
Restore factory-set defaults	141
Control-panel help	142
Paper feeds incorrectly or becomes jammed	143
The product does not pick up paper	143
The product picks up multiple sheets of paper	143
Prevent paper jams	144
Clear jams	145
Jam locations	145
Auto-navigation for clearing jams	145
Clear jams in the output-bin area	146
Clear jams in Tray 1	146
Clear jams in Tray 2 or Tray 3	147
Clear jams in the 500-sheet trays	149
Clear jams in the 3,500-sheet high-capacity tray	150
Clear jams from the toner-cartridge area	153
Clear jams in the fuser	158
Change jam recovery	159
Improve print quality	160
Print from a different software program	160
Set the paper-type setting for the print job	160
Check the paper type setting (Windows)	160
Check the paper type setting (Mac OS X)	160
Check the toner-cartridge status	161
Print a cleaning page	162
Visually inspect the toner cartridge	162
Check paper and the printing environment	162
Use paper that meets HP specifications	162
Check the environment	163
Check the EconoMode settings	163
Try a different print driver	164
Set the individual tray alignment	165
The product does not print or it prints slowly	166
The product does not print	166
The product prints slowly	167
Solve easy-access USB printing problems	168
The Retrieve From USB menu does not open when you insert the USB flash drive	168
The file does not print from the USB flash drive	169
The file that you want to print is not listed in the Retrieve from USB menu	169
Solve USB connection problems	170
Solve wired network problems	171
The product has a poor physical connection	171
The computer is using the incorrect IP address for the product	171
The computer is unable to communicate with the product	172
The product is using incorrect link and duplex settings for the network	172
New software programs might be causing compatibility problems	172
The computer or workstation might be set up incorrectly	172
The product is disabled, or other network settings are incorrect	172
Solve product software problems (Windows)	173
A print driver for the product is not visible in the Printer folder	173
An error message was displayed during the software installation	173
The product is in Ready mode, but nothing prints	173
Solve product software problems (Mac OS X)	175
The product name does not appear in the product list in the Print & Fax or the Print & Scan list	175
A print job was not sent to the product that you wanted	175
When connected with a USB cable, the product does not appear in the Print & Fax or the Print & Scan ...	175
Remove software (Windows)	177
Remove the print driver (Mac OS X)	178