HP LaserJet Enterprise M5039 HP LaserJet M5039xs MFP - User Guide
HP LaserJet Enterprise M5039 - Multifunction Printer Manual
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- HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 1
HP LaserJet M5039xs MFP User Guide - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 2
- HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 3
HP LaserJet M5039XS MFP User Guide - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 4
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 5
Device parts ...5 Interface ports ...7 Device software ...8 Supported operating systems 8 Supported printer drivers ...8 Select the correct printer driver 9 Universal printer drivers 9 Driver Autoconfiguration 9 Update Now ...10 HP Driver Configuration 10 Priority for print settings ...10 Open - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 6
menu ...42 Print Quality menu ...46 Troubleshooting menu ...48 Resets menu ...52 Service menu ...52 3 I/O Configuration ...53 IPX/SPX 57 Disable AppleTalk 58 Disable DLC/LLC 58 HP Jetdirect EIO print servers 58 4 Media and trays ... 66 Supported media weights and sizes 67 Printing and paper - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 7
a stored copy job 97 Create a stored print job 97 Print a stored job 98 Delete a stored job 98 6 Printing tasks ...99 Use features in the Windows printer driver 100 ENWW v - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 8
manually 105 Layout options for printing on both sides 105 Use the Services tab ...106 Use features in the Macintosh printer copy options ...113 Basic copy instructions ...114 Copy from the scanner ...123 Configure e-mail settings ...124 Supported protocols ...124 Configure e-mail server settings - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 9
Web server by using a network connection 145 Embedded Web server sections 146 Use HP Web Jetadmin software ...147 Use the HP Printer Utility for Macintosh 148 Open the HP Printer Utility 148 HP Printer Utility features 149 Manage supplies ...150 Supplies life ...150 Approximate print-cartridge - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 10
157 Clean the paper path ...158 Calibrate the scanner ...159 11 Problem solving ...161 Problem-solving checklist ...162 Factors that affect performance 162 Problem-solving flowchart ...163 Solve general printing problems ...168 Control-panel message types ...171 Control-panel messages ...172 Common - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 11
Solve network printing problems ...214 Solve fax problems ...215 Solve sending problems 215 Solve receiving problems 216 Solve copy problems ...217 Prevent copy problems ...217 Image problems ...217 Media-handling problems 218 Performance problems ...220 Solve e-mail problems ...221 Validate the - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 12
...241 Paper use ...241 Plastics ...241 HP LaserJet print supplies 242 HP print supplies returns and recycling program information 242 and print server cards 249 Overview ...250 Installing printer memory ...251 To install printer memory 251 Check DIMM installation ...254 Save resources - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 13
Glossary ...259 Index ...263 ENWW xi - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 14
xii ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 15
1 Basics ● Product features ● Features comparison ● Walkaround ● Device software ENWW 1 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 16
Product features HP LaserJet M5039XS ● Prints up to 35 ppm. ● 256 MB of RAM, upgradable up to 512 MB ● 100-sheet multipurpose tray (tray 1) and two 250-sheet input trays (trays 2 and 3) ● 250-sheet output bin ● Hi-Speed USB 2.0 port and EIO slot ● HP Jetdirect full-featured embedded print server to - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 17
sending Description ● 460 MHz processor ● Graphical touch-screen control panel with control-panel help ● Windows® and Macintosh printer drivers ● Embedded Web server ● HP PCL 5 ● HP PCL 6 ● PostScript® 3 emulation ● FastRes 1200-produces 1200-dots-per-inch (dpi) print quality for fast, high-quality - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 18
contains information about toner level, page count, and estimated pages remaining. ● The device checks for and authentic HP print cartridge at cartridge installation. ● The online user guide is compatible with text screen-readers. ● The print cartridge can be installed and removed by using one hand - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 19
Device parts Before using the device, familiarize yourself with the parts of the device. Figure 1-1 HP LaserJet M5039XS 1 On/off switch 2 Power connection 3 Automatic duplexer 4 Jam access door (for access to printer jams) 5 Upper-left door 6 ADF top cover (for access to ADF jams) 7 ADF input tray - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 20
19 Right-side access door 20 Lower-right access door 6 Chapter 1 Basics ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 21
Interface ports The device has one EIO slot and three ports for connecting to a computer or a network. 1 EIO slot 2 "Heartbeat" LED 3 Hi-Speed USB 2.0 connection 4 USB accessory connection 5 Foreign interface harness (FIH) port 6 Network connection 7 Fax connection (for connecting to an optional - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 22
installation instructions. The printing system includes software for end users and network administrators, and printer drivers for access to the features and communication with the computer. NOTE: For a list of printer drivers and updated software, go to www.hp.com/go/ ljm5039mfp_software. Supported - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 23
from all drivers or operating systems. 2 For Windows XP (64-bit), download the PCL 6 driver from www.hp.com/go/ljm5039mfp_software. The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 24
) administrators can configure the printing and default settings for HP printer drivers before installing the drivers in the network environment. For more information, see the HP Driver Configuration Support Guide, which is available at www.hp.com/go/dcu. Priority for print settings Changes to print - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 25
2003 software program, click Print. 1. Click Start, click Settings, 1. Click Start, click Settings, and then click Printers or and then click Printers or Printers and Faxes. Printers and Faxes. 2. Select the driver, and then 2. Right-click the driver icon, click Properties or and then - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 26
bus (USB) cable or is connected to a TCP/IP-based network. For more information, see Use the HP Printer Utility for Macintosh on page 148. NOTE: The HP Printer Utility is supported for Mac OS X V10.3 or later. Remove software from Macintosh operating systems To remove the software from a Macintosh - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 27
-based management tool for HP Jetdirect-connected printers within your intranet, and it should be be installed only on the network administrator's computer. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin. When - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 28
installation Macintosh OS ● PostScript Printer Description files (PPDs) - use with the Apple PostScript drivers that come with the Mac OS ● The HP Printer Utility - change device settings, view status, and set up printer-event notification from a Mac. This utility is supported for Mac OS X V10 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 29
2 Control panel ● Use the control panel ● Use the Administration menu ENWW 15 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 30
Use the control panel The control panel has a VGA touchscreen that provides access to all device functions. Use the buttons and numeric keypad to control jobs and the device status. The LEDs indicate overall device status. Control-panel layout The control panel includes a touchscreen graphical - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 31
Home screen The home screen provides access to the device features, and it indicates the current status of the device. NOTE: Depending on how the system administrator has configured the device, the features that appear on the home screen can vary. 1 Features 2 Device status line 3 Copy count 4 Help - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 32
continue. Touch the error button to see a message that describes the error. The message also has instructions for solving the problem. Warning button. The warning button appears when the device has a problem but can continue functioning. Touch the warning button to see a message that describes the - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 33
Use the Administration menu Use the administration menu to set up default device behavior and other global settings, such as the language and the format for date and time. Navigate the Administration menu From the Home screen, touch Administration to open the menu structure. You might need to scroll - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 34
Speed Dial List Print Shows the speed dials that have been set up for this device. Sample Pages/Fonts PCL Font List Print A list of printer control language (PCL) fonts that are currently available on the device. PS Font List Print A list of PostScript (PS) fonts that are currently available - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 35
Use this setting to optimize the output for a particular type of original. You can optimize the output for text, pictures, or a mixture. If you select Manually Adjust, you can specify the mix of text and pictures that will most often be used. Darkness Use this setting to optimize the output for - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 36
Default Copy Options NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-3 Default Copy Options menu Menu item Sub-menu item Values Description Number of Copies Number of Sides Type the number of copies. The factory default setting is - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 37
Default Fax Options NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-4 Fax Send menu Menu item Sub-menu item Values Description Resolution Fax Header Standard (100x200dpi) (default) Fine (200x200dpi) Superfine (300x300dpi) Prepend ( - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 38
Default E-mail Options Use this menu to set default options for e-mails that are sent from the device. NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Menu item Document File Type Output Quality Resolution Color/Black TIFF Version Values PDF ( - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 39
Default Send to Folder Options Use this menu to set default options for scan jobs sent to the computer. NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Menu item Color/Black Document File Type TIFF version Output Quality Resolution Values Color - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 40
Output Bin Print Sides 2-Sided Format Type a value. Use this feature to set the default number of copies for print jobs. (List of supported sizes.) Choose a paper size. Millimeters Inches Configure the default paper size that is used when the user selects Custom as the paper size for - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 41
Time/Scheduling menu Use this menu to set options for setting the time and for setting the device to enter and exit sleep mode. NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-7 Time/Scheduling menu Menu item Sub-menu item Sub-menu - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 42
Table 2-7 Time/Scheduling menu (continued) Menu item Sub-menu item Sub-menu item Fax Printing Fax Printing Mode Change PIN Values Store all received faxes Print all received faxes Use Fax Printing Schedule Description If you have concerns about the security of private faxes, use this feature - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 43
Management menu Use this menu to set up global device-management options. NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-8 Management menu Menu item Sub-menu item Values Description Stored Job Management Quick Copy Job Storage - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 44
. On (default): Enable the TCP/IP protocol. An alphanumeric string, up to 32 characters, used to identify the device. This name is listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx, where xxxxxx is the last six digits of the LAN hardware (MAC) address. 30 Chapter - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 45
Renew Manual Settings Values and Description Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect Config Method is set to Manual) Configure parameters directly from the printer control panel: IP Address: The unique IP address of the printer (n.n.n.n), where n is a - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 46
from the network during a forced TCP/IP reconfiguration (for example, when manually configured to use BootP or DHCP). Auto IP: A link-local IP is set. Legacy: The address 192.0.0.192 is set, consistent with older HP Jetdirect devices. Specify the IP address (n.n.n.n) of a Primary DNS Server. - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 47
can be up to 255 octets. For some networks, you may need to contact your Independent Service Provider (ISP) for the proxy server address. Type the port number used by the proxy server for client support. The port number identifies the port reserved for proxy activity on your network, and can be - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 48
Yes: Prints a page that contains the current security settings on the HP Jetdirect print server. No (default): A security settings page is not provides tests to help diagnose network hardware or TCP/IP network connection problems. Embedded tests help to identify whether a network fault is internal - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 49
embedded tests. Select Yesto choose all tests. Select No to select individual tests. This test helps to identify data path and corruption problems on an HP postscript level 3 emulation device. It sends a predefined PS file to the device, However, the test is paperless; the file will not print - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 50
results. Select Yes to update the data, or No to maintain the existing data. However, a refresh automatically occurs when the menu times out or you manually return to the main menu. 36 Chapter 2 Control panel ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 51
, either 100TX HALF or 10TX HALF is set depending on the detected link speed of the hub/switch port. (A 1000T half-duplex selection is not supported.) 10T Half: 10 Mbps, half-duplex operation. 10T Full: 10 Mbps, Full-duplex operation. 100TX Half: 100 Mbps, half-duplex operation. 100TX Full: 100 Mbps - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 52
Fax Setup Table 2-11 Fax Setup menu Menu item Sub-menu item Required Settings Location Date/Time Fax Header Information PC Fax Send Sub-menu item Phone Number Company Name Values (Countries/regions listed) Description Configure the settings that are legally required for outgoing faxes. - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 53
from the list. Use this feature to set the maximum baud rate for receiving faxes. This can be used as a diagnostic tool for troubleshooting fax problems. Tone (default) Pulse Select whether the device should use tone or pulse dialing. The range is between Type the number of times the device - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 54
Table 2-11 Fax Setup menu (continued) Menu item Sub-menu item Sub-menu item Fax Receive Settings Rings To Answer Ring Interval Ringer Volume Blocked Fax Numbers Add Blocked Numbers Remove Blocked Numbers Clear All Blocked Numbers Values Description The range varies by Use this feature to - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 55
Address). Allow Transfer to New DSS Allow Use of Digital Send Service Description Copy the local Send settings from one device to another. Use to allow the transfer of the device from one HP Digital Sending Software (DSS) server to another. HP DSS is a software package that handles digital - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 56
Device Behavior menu NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-14 Device Behavior menu Menu item Sub-menu item Sub-menu item Values Description Language Key Press Sound Inactivity Timeout Warning/Error Behavior Clearable - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 57
item Sub-menu item Sub-menu item Tray Behavior Use Requested Tray Manually Feed Prompt PS Defer Media Use Another Tray Size/Type Prompt default) Disabled Use this feature to choose either the PostScript (PS) or HP paper-handling model. Enabled (default) Disabled Use this feature to turn on - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 58
Disabled (default) When this feature is enabled, the user can select manual feed from the control panel as the paper source for a job. device encounters a PDF error. Auto (default) PCL PDF PS Select the printer language that the device should use. Normally you should not change the language. - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 59
Description Type a value between 5 and 128 lines. The factory default is 60 lines. PCL is a set of printer commands that Hewlett-Packard developed to provide access to printer features. Portrait (default) Landscape Select the orientation that is most often used print jobs. Select Portrait if the - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 60
2 Line Detail Select the source input tray for printing the Set Registration page. Print (button) Print a test page for setting the registration. Follow the instructions that are printed on the page to adjust each tray. Shift from -20 to 20 along the X or Y axes. 0 is the default. Perform the - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 61
cleaning page. A4 Create (button) Generate a page for cleaning excess toner off the pressure roller in the fuser. The page has instructions that guide you through the cleaning process. NOTE: Not available when an automatic duplexer is installed. Process (button) Process the cleaning page that - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 62
default values. Some menu items have no default. Table 2-16 Troubleshooting menu Menu item Sub-menu item Sub-menu item Values Description You should not modify this setting unless requested to do so by an HP service representative because it could cause the fax to stop functioning. Use this - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 63
Table 2-16 Troubleshooting menu (continued) Menu item Sub-menu item Sub-menu item Paper Path Test Test Page Source Destination Duplex Copies Values Description Print (button) All trays - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 64
Table 2-16 Troubleshooting menu (continued) Menu item Sub-menu item Sub-menu item Finishing Paper Path Stapling Test Finishing Options Media Size Stacking Media Type Copies Duplex Test Page Media Size Manual Sensor Test Component Test Media Type Copies Duplex Test Page Values Description - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 65
Table 2-16 Troubleshooting menu (continued) Menu item Sub-menu item Sub-menu item will stop at the specified time in the process. This menu item is used by a service technician to diagnose potential problems with the device scanner. Use this feature to make sure the components of the control panel - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 66
New Maintenance Kit (Yes/No) New Document Feeder Kit (Yes/ No) Notify the device that a new maintenance kit or document feeder kit has been installed. Service menu The Service menu is locked and requires a PIN for access. This menu is intended for use by authorized - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 67
3 I/O Configuration ● USB configuration ● Network configuration ENWW 53 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 68
USB configuration This device supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing. Figure 3-1 USB connection 1 USB connector 2 USB port (type B) 54 Chapter 3 I/O Configuration ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 69
HP LaserJet Utility for Macintosh) NOTE: For more information about using the embedded Web server, see Use the embedded Web server on page 145 For more information on supported networks and network configuration tools, see the HP Jetdirect Print Server Administrator's Guide. The guide manually. - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 70
touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch TCP/IP. 6. Touch IPV4 Settings. 7. Touch Config Method. 8. Touch Manual. 9. Touch Save. 10. Touch Manual Settings. 11. Touch Subnet Mask. 12. Touch the Subnet Mask text box. 13. Use the touchscreen keypad to type - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 71
Config Method. 8. Touch Manual. 9. Touch Save. 10. Touch Manual Settings. 11. Touch HP Jetdirect Embedded Print Server Administrator's Guide. Disable network protocols (optional) By factory default, all supported in Windows-based systems that print to the printer through IPX/ SPX. 1. Scroll to and - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 72
management by allowing you to connect a printer directly to your network at any location. HP Jetdirect print servers also support the Simple Network Management Protocol (SNMP), which provides remote printer management and troubleshooting through the HP Web Jetadmin software. NOTE: Configure the - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 73
4 Media and trays ● General guidelines for media ● Considerations for special media ● Select print media ● Printing and paper-storage environment ● Load media into the input trays ● Load documents for faxing, copying, and scanning ● Print on rotated media ● Print full-bleed images ● Print on custom- - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 74
the specifications listed here or in the HP LaserJet Printer Family Print Media Guide can cause problems that require service. This service is not covered by the Hewlett-Packard warranty or service agreements. To download a copy of the guide, go to www.hp.com/support/ljpaperguide. Paper to avoid The - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 75
General media specifications For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family Print Media Guide (available at www.hp.com/support/ljpaperguide) . Category Acid content Caliper Curl in ream Cut edge conditions Fusing compatibility Grain Moisture - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 76
special media Table 4-1 Media considerations Media type Envelopes Considerations ● Use only tray 1 to print envelopes. Choose envelopes in the printer driver (see Select the correct printer driver on page 9). ● Prior to printing, envelopes should lie flat with less than 6 mm (0.25 in) curl, and - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 77
Table 4-1 Media considerations (continued) Media type Considerations Labels ● Print labels from tray 1. ● Use only labels specified for use with HP LaserJet printers. ● Prior to printing, labels must lie flat with no more than 13 mm (0.5 in) of curl in any direction. ● Only use labels with no - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 78
edges. Oils from your fingers can cause print-quality problems. Recycled paper This device supports recycled paper. Recycled paper must meet the same specifications as standard paper. See the HP LaserJet Printer Family Print Media Guide. Hewlett-Packard recommends that recycled paper contain no - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 79
the ability of the toner to adhere to paper, but it might cause other problems, such as excessive curl. The device might print at a slower speed when the The table below describes the ideal fuser mode setting for supported media types. Media type Plain Preprinted Letterhead Transparency Prepunched - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 80
guidelines that are outlined in this manual can cause the following problems: ● Poor print quality ● HP specifications can cause problems for the device, requiring repair. This repair is not covered by the HP warranty or service media are not supported in tray 2. 66 Chapter 4 Media and trays ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 81
to 32 lb) Up to 250 sheets Maximum: 297 x 364 mm (11.7 x 14.33 inches) 1 The device supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. 2 Capacity can vary depending on the media weight and thickness, and environmental conditions. ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 82
16 to 32 lb) Up to 250 sheets Maximum: 297 x 432 mm (11.7 x 17 inches) 1 The device supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. 2 Capacity can vary depending on the media weight and thickness, and environmental conditions. Table - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 83
11 x 17 inches) NOTE: The automatic stapler can staple up to 30 sheets. 1 The device supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. 2 Capacity can vary depending on the media weight and thickness, and environmental conditions. ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 84
Printing and paper-storage environment Ideally, the printing and paper-storage environment should be at or near room temperature, and not too dry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 85
extender. If the media that is being loaded is longer than 229 mm (9 in), also flip open the additional tray extender. 3. Slide the media-width guides slightly wider than the media. ENWW Load media into the input trays 71 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 86
media) with the short edge toward the device. 5. Slide the media-width guides inward until they lightly touch the media stack on both sides without bending it. Make sure that the media fits under the tabs on the media-width guides. NOTE: Do not add media to tray 1 while the device is printing. - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 87
media in tray 1 all the time, or if you use tray 1 only to manually feed media, keep the default settings of the tray 1 size and type. The that matches type and size settings that are selected in the software. In the printer driver, you can select media from any tray (including tray 1) by type, - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 88
5, and 6) Trays 2 and 3 (and optional trays 4, 5, and 6) support only paper. For supported paper sizes, see Select print media on page 66. NOTE: To take advantage the tray. 2. Press the tab on the paper-length guide and slide it so that the pointer matches the paper size that you are loading. Make - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 89
automatic 2-side printing, and make sure that it is flat at all four corners. Keep the paper below the height tabs on the paper-length guide in the rear of the tray. 4. Slide the tray into the device. ENWW Load media into the input trays 75 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 90
Load special media The following table provides guidelines for loading special media and configuring the printer driver. Use the correct media-type setting in the printer driver to obtain the best print quality. For some types of media, the device reduces the print speed. NOTE: In the Windows - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 91
Load documents for faxing, copying, and scanning Load a document onto the scanner glass Use the scanner glass to copy, scan, or fax small, lightweight (less than 60 g/m2 or 16 lb), or irregularlysized originals such as receipts, newspaper clippings, photographs, or old or worn documents. 1. Open the - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 92
● For rotated letter- and A4-size documents, place the top left-hand corner of the document at the back, left corner of the scanner glass. Also use this orientation for B5-size media and for custom-size media that is less than 210 mm (8.25 inches) in width. NOTE: Make sure that the media in the - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 93
Load the automatic document feeder (ADF) Use the ADF to copy, scan, or fax a document that has up to 50 pages (depending on the thickness of the pages). 1. Load the document face up in the ADF as shown below: ● For letter- and A4-size documents, insert the long edge of the document into the ADF with - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 94
● For legal-size, 11 x 17, and A3-size documents, insert the short edge (the top of the document) into the ADF. 2. Slide the stack into the ADF until it does not move any farther. 3. Adjust the media guides until they are snug against the media. 80 Chapter 4 Media and trays ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 95
A5, Executive, or B5 media, configure the media size as Custom in the printer driver. Print from tray 1 1. Load media with the side to be The labels in each tray indicate the X and Y directions. 5. In the printer driver or software program, select the paper size as you normally would (or select - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 96
Print full-bleed images Full-bleed images extend from edge to edge of the page. To achieve this effect, use larger paper, then trim its edges to the desired size. CAUTION: Never print directly to the edge of paper. This causes toner to accumulate inside the device, which may affect print quality and - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 97
is loaded, size settings need to be selected from the software program (the preferred method), the printer driver, or the control panel. NOTE: All settings in the printer driver and software program (except configuring custom paper sizes) override control panel settings. (Software program settings - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 98
and 6) 1. Pull open the tray and remove any media. 2. Press the tab on media guide in the front of the tray and slide it so that the pointer shows a size larger than the paper size. Also adjust the side media-width guide to a size larger than the paper size that you are loading. 3. - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 99
4. On the paper-length guide, press the tab and slide it up against the edge of the stack. Also slide the side media-width guides up against the edge of the stack. 5. Slide the tray into the device. ENWW Print on custom-size media 85 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 100
begin printing, load the selected tray with the correct type or size of print media for the print job. After loading the tray, the printer begins printing. If the printer does not begin printing: ● Verify the tray configuration matches the size or type of the print job. ● Press OK to have the - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 101
5 Device features ● Use the stapler ● Use job storage features ENWW 87 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 102
to the bin, but the MFP does not staple the job. ● The stapler supports paper only. Do not try to staple other types of print media, such as or printer driver, although some options might be available only in the printer driver. Where and how you make selections depends on your program or printer - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 103
Load staples Each staple cassette holds 5,000 unformed staples. 1. Open the stapler door. 2. Lift up the green handle on the staple cartridge to dislodge it and then pull the cartridge out of the device. 3. Insert the staple cartridge into the opening inside the stapler door and then press the green - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 104
4. Close the stapler door. 90 Chapter 5 Device features ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 105
Select the stapler by creating a new preset in the printer driver. 1. Open the printer driver. See Open the printer drivers on page 11. Look for the column with the heading "To change the print job default settings," and follow the instructions for the operating system that you are using. 2. Create - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 106
Configure the device to stop or continue when the staple cartridge is empty You can specify whether the MFP stops printing when the staple cartridge is empty or if it continues printing but does not staple the jobs. 1. Touch Administration, touch Device Behavior, touch Stapler/Stacker, and then - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 107
print the job at any time. Stored jobs also can be protected by a PIN. Follow the instructions in this section to gain access to the job storage features at the computer. See the specific the Print dialog box. In older drivers, select Printer Specific Options. ENWW Use job storage features 93 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 108
Use the proof and hold feature The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then to print the additional copies. To permanently store the job and prevent the device from deleting it when space is needed for something else, select the Stored Job - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 109
the private printing feature to specify that a job is not printed until you release it. First, set a 4-digit PIN by typing the PIN in the printer driver. The PIN is sent to the device as part of the print job. After you have sent the print job to the device, you - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 110
the job can be printed later. This feature can be turned off in the printer driver. The default number of different QuickCopy jobs that can be stored on the NOTE: Stored QuickCopy jobs can be deleted at the control panel or in HP Web Jetadmin. 1. From the Home screen, touch Job Storage. 2. Touch the - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 111
Use the stored job feature You can save a print job to the device hard disk without printing it. You can then print the job at any time at the device control panel. For example, you might want to download a personnel form, calendar, time sheet, or accounting form that other users can print when they - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 112
Print a stored job At the control panel, you can print a job that is stored on the device hard disk. 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the stored job. 4. Scroll to and touch the stored job that you want to - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 113
6 Printing tasks ● Use features in the Windows printer driver ● Use features in the Macintosh printer driver ● Cancel a print job ENWW 99 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 114
one sheet of paper ● Print on both sides of the paper ● Use the Services tab NOTE: Settings in the printer driver and software program generally override control-panel settings. Software-program settings generally override printer-driver settings. Create and use quick sets Use quick sets to save the - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 115
document without scaling it to fit, make sure that the Scale to Fit option is not selected. 6. Click OK. ENWW Use features in the Windows printer driver 101 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 116
the paper-size list for future use. Use different paper and printing covers Follow these instructions for printing a first page that is different from other pages in the print job. 1. Open the printer driver (see Open the printer drivers on page 11). 2. On the Paper or Paper/Quality tab, select the - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 117
. 6. Click OK. The product is now set to print the number of pages per sheet that you have selected. ENWW Use features in the Windows printer driver 103 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 118
of a page by feeding the paper through the product a second time. NOTE: In the printer driver, Print on Both Sides (manually) is available only when duplex printing is not available or when duplex printing does not support the type of print media being used. To configure the product for automatic or - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 119
is heavier than 105 g/m2 (28 lb bond). 2. Open the printer driver (see Open the printer drivers on page 11). 3. On the Finishing tab, select Print on Both Sides (manually). 4. Click OK. 5. Send the print job to the product. Follow the instructions in the pop-up window that appears before feeding the - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 120
tab If the product is connected to a network, use the Services tab to obtain product and supply-status information. Click the Device and Supplies status icon to open the Device Status page of the HP Embedded Web Server. This page shows the current status of the product, the percentage of life - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 121
page 11). 2. Select the print settings. 3. In the Presets box, click Save As..., and type a name for the preset. 4. Click OK. Use presets 1. Open the printer driver (see Open the printer drivers on page 11). 2. In the Presets menu, select the preset that you want to use. NOTE: To use - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 122
can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages. 1. Open the printer driver (see Open the printer drivers on page 11). 2. Click the Layout pop-up menu. 3. Next to Pages per Sheet, select the number of pages that you want - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 123
(28-lb bond). 2. Open the printer driver (see Open the printer drivers on page 11). 3. On the Finishing pop-up menu, select the Manual Duplex option. NOTE: If the Manual Duplex option is not enabled, select Manually Print on 2nd Side. 4. Click Print. Follow the instructions in the pop-up window that - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 124
, in Windows Print Manager). See the software documentation for specific instructions about canceling a print request from the computer. If a print (Windows XP), delete the print job there. Click Start and then click Printers. Double-click the device icon to open the print spooler. Select the print - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 125
to make copies and how to change copy settings, including the following topics: ● Use the Copy screen ● Set the default copy options ● Basic copy instructions ● Adjust the copy settings ● Change the copy-collation setting ● Copy two-sided documents ● Copy mixed-size originals ● Copy photos and books - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 126
Use the Copy screen From the Home screen, touch Copy to view the Copy screen. The Copy screen is shown in Figure 7-1 Copy screen on page 112. Note that only the first six copy features are immediately visible. In order to view additional copy features, touch More Options. Figure 7-1 Copy screen 112 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 127
Set the default copy options You can use the administration menu to establish default settings that apply to all copy jobs. If necessary, you can override most settings for an individual job. After that job is complete, the device returns to the default settings. 1. From the Home screen, scroll to - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 128
section provides the basic instructions for copying. Copy from the scanner glass Use the scanner glass to make as many as 999 copies of small, lightweight media (less than 60 g/ - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 129
stapling and assembling the pages in sets of copies. If the optional HP Stapler/Stacker/Separator is not attached, the Collate option is available. You can optimize the output for text or printed pictures, or you can manually adjust the values. Use this feature to copy multiple pages onto one sheet - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 130
Change the copy-collation setting You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 131
two-sided documents Two-sided documents can be copied manually or automatically. Copying two-sided documents manually Copies resulting from this procedure are printed on one from the flatbed scanner glass is not supported. 2. On the control panel, touch Copy. ENWW Copy two-sided documents 117 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 132
3. Touch Sides. 4. Touch 2-sided original, 2-sided output. 5. Touch OK. 6. Touch Start Copy. Make one-sided copies from two-sided documents 1. Load the documents to be copied into the document feeder with the first page facing up, and with the top of the page leading. 2. On the control panel, touch - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 133
sheets in the original document so they all have the same width. 2. Place the sheets face-up into the document feeder, and adjust both paper guides against the document. 3. From the Home screen, touch Copy. 4. Touch Original Size. NOTE: If this option is not on the first screen, touch More Options - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 134
Copy photos and books Copy a photo NOTE: Photos should be copied from the flatbed scanner, not from the document feeder. 1. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upperleft corner of the photo in the upper-left corner of the glass. 2. Gently close - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 135
. 7. If the job contains more pages, load the next page, and then touch Start Copy. If the job contains no more pages, touch HP Jetdirect Print Server Administrator's Guide to print. NOTE: In Job Build, if you scan the first page of a document by using the document feeder, then you must scan - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 136
Cancel a copy job To cancel the copy job that is currently running, touch Stop on the control panel. This pauses the device. Then touch Cancel current job. NOTE: If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder. 122 Chapter 7 Copy ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 137
8 Scan and send e-mail The device offers color-scanning and digital-sending capabilities. By using the control panel, you can scan black-and-white or color documents and send them to an e-mail address as an e-mail attachment. To use digital sending, the device must be connected to a local area - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 138
instructions that follow are for configuring the device at the control panel. You can also perform these procedures by using the embedded Web server. For more information, see Embedded Web server on page 13. Supported protocols The HP LaserJet M5039XS MFP model supports service User Guide. manually - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 139
do not receive the e-mail, contact your network administrator or Internet service provider (ISP). ● Run the DISCOVER.EXE file. This program attempts to find the gateway. You can download the file from the HP Web site at www.hp.com/support/ljm5039mfp. Find gateways If you do not know the SMTP gateway - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 140
Use the Send E-mail screen Use the touchscreen to navigate through the options on the Send E-mail screen. 1 Send E-mail button Touching this button scans the document and sends an e-mail file to the provided e-mail addresses. 2 Home button Touching this button opens the Home screen. 3 From: - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 141
Perform basic e-mail functions The device e-mail feature offers the following benefits: ● Sends documents to multiple e-mail addresses, saving time and delivery costs. ● Delivers files in black-and-white or in color. Files can be sent in different file formats that the recipient can manipulate. With - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 142
Send documents The device scans both black-and-white and color originals. You can use default settings or change the scanning preferences and file formats. The following are the default settings: ● Color ● PDF (requires the recipient to have an Adobe Acrobat® viewer to view the e-mail attachment) - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 143
Use the address book You can send e-mail to a list of recipients by using the address book feature of the device. See your system administrator for information about configuring address lists. NOTE: You can also use the embedded Web server to create and manage the e-mail address book. For more - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 144
to store frequently-used e-mail addresses. The local address book can be shared between devices that use the same server to gain access to the HP Digital Sending software. You can use the address book when you type e-mail addresses in the From:, To:, CC:, or BCC: fields. You can also - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 145
Change e-mail settings for the current job Use the More Options button to change the following e-mail settings for the current print job: Button Description Document File Type Touch this button to change the type of file the device creates after scanning the document. Output Quality Touch this - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 146
can scan a file and send it to a folder on the network. Supported operating systems for folder destinations include Windows XP, Windows Server 2003, and designate a printer as a workflow destination, which allows you to scan a document and then send it directly to a network printer for printing - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 147
Software (DSS), which provides digital faxing services. For complete instructions for configuring the fax accessory and for using the fax features, see the HP LaserJet Analog Fax Accessory 300 User Guide. The guide is included with the HP LaserJet M5039XS MFP. This chapter provides information - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 148
analog fax accessory 300 is installed, the MFP can function as a standalone fax machine. The HP LaserJet M5039XS MFP model comes with an HP LaserJet analog fax accessory 300 already installed. Install the fax accessory Use this procedure to install the analog fax accessory if it is not already - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 149
3. Open the formatter door. 4. Remove the fax accessory from its antistatic pouch. CAUTION: The fax accessory contains parts that are sensitive to electrostatic discharge (ESD). When removing the fax accessory from its antistatic pouch and while installing it, use static protection, such as a - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 150
6. Locate the 16-wire cable near the lower corner of the formatter and plug the cable into the fax accessory. NOTE: If the cable doesn't seem to fit, try turning the cable around. Make sure the connector is correctly fastened to the fax accessory. Also make sure that the connector at the other end - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 151
9. Reconnect the cables, and then turn on the device. ENWW Analog fax 137 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 152
Date and time ● Location ● Fax header For complete information about configuring and using the fax accessory, and for information about troubleshooting fax-accessory problems, see the HP LaserJet Analog Fax Accessory 300 User Guide, which is provided with the fax accessory. 138 Chapter 9 Fax ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 153
Digital fax Digital faxing is available when you install the optional HP Digital Sending Software. For information about ordering this software, go to www.hp.com/go/ljm5039mfp_software. With digital faxing, the device does not need to be connected directly to a phone line. Instead, the device can - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 154
140 Chapter 9 Fax ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 155
10 Manage and maintain the device ● Use information pages ● Configure e-mail alerts ● Use the embedded Web server ● Use HP Web Jetadmin software ● Use the HP Printer Utility for Macintosh ● Manage supplies ● Replace supplies and parts ● Clean the device ● Calibrate the scanner ENWW 141 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 156
the device and its current configuration. The table below provides the instructions for printing the information pages. Page description How to print the Print. Supplies status page NOTE: If the device contains an HP Jetdirect print server or an optional hard disk drive, additional - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 157
Fax Activity Log ◦ Fax Call Report ◦ Billing Codes Report ◦ Blocked Fax List ◦ Speed Dial List 5. Touch Print. For more information, see the fax guide that came with the device. Font lists 1. From the Home screen, touch Administration. Shows which fonts are currently installed in the device - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 158
alerts NOTE: If your company does not have e-mail, this feature might not be available. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the device. The alerts take the form of e-mail messages to the e-mail account(s) that you - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 159
and later. The embedded Web server works when the device is connected to an IP-based network. The embedded Web server does not support IPX-based or AppleTalk printer connections. You do not need Internet access to open and use the embedded Web server. Open the embedded Web server by using a network - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 160
tab ● Provides the ability to configure the device from your computer ● ● ● ● ● ● ● ● ● Device Status: Shows the device status and shows the life remaining of HP supplies, with 0% indicating that a supply is empty. The page also shows the type and size of print paper set for each tray. To - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 161
troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP to the HP Web site. If installed on a host server, HP Web Jetadmin is available to any client through a supported Web browser, - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 162
Mac OS X V10.2.8 1. Open the Finder, and then click Applications. 2. Click Library, and then click Printers. 3. Click hp, and then click Utilities. 4. Double-click HP Printer Selector to open the HP Printer Selector. 5. Select the device that you want to configure, and then click Utility. Open the - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 163
HP Printer Utility features The HP Printer Utility consists of pages that you open by clicking in access to the embedded Web server. Provides the ability to turn on or off Bonjour support or change the device service name that is listed on a network. Provides access to the embedded Web server. - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 164
print cartridges, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements. 150 Chapter 10 Manage and maintain the device - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 165
help determine if the cartridge is genuine and take steps to resolve the problem. Your print cartridge might not be a genuine HP print cartridge if you notice the following: ● You are experiencing a high number of problems with the print cartridge. ● The cartridge does not look like it usually does - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 166
. For instructions on installing supplies, see the installation guides provided with each supply item or see more information at www.hp.com/support/ljm5039mfp. NOTE: Hewlett-Packard recommends the use of HP products in this device. Use of non-HP products may cause problems requiring service that is - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 167
3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. CAUTION: Do not touch the shutter or the surface of the roller. 5. Remove the shipping - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 168
in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. 8. If you are using a non-HP print cartridge, check the device control panel for further instructions. For additional help, contact your dealer. 154 Chapter 10 Manage and maintain the - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 169
the preventive maintenance kits. Separate maintenance procedures are required for the printer-portion of the device (the print engine) and for the (transfer, feed, and separation) ● Separation pads ● Installation instructions Follow the instructions that come with the kit to install it. NOTE: The - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 170
printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems, such as toner specks or smearing (see Solve printquality problems on page 201). This product has a cleaning mode that can correct and prevent these types of - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 171
the cloth or sponge, and then wipe the backing thoroughly with a damp cloth to remove any residual alcohol. Clean the ADF If the ADF has trouble feeding documents, clean the ADF pickup roller assembly. 1. Open the ADF cover. ENWW Clean the device 157 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 172
paper path 1. From the Home screen, touch Administration. 2. Touch Print Quality. 3. Touch Calibration/Cleaning. 4. Touch Create Cleaning Page. The device prints a cleaning page. 5. Follow the instructions printed on the cleaning page. 158 Chapter 10 Manage and maintain the device ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 173
notice offset problems with the scanned images. The scanner is calibrated before it leaves the factory. It needs to be calibrated again only rarely. 1. From the Home screen, touch Administration. 2. Touch Troubleshooting. 3. Touch Calibrate Scanner and then follow the instructions in the onscreen - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 174
160 Chapter 10 Manage and maintain the device ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 175
11 Problem solving This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list. ● Problem-solving checklist ● Problem-solving flowchart ● Solve general printing problems ● Control-panel message types ● - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 176
HP supplies installed? ● Was a recently replaced print cartridge installed correctly, and was the pull tab and/or attached tape on the cartridge removed? For additional information about installation and setup, see the getting started guide. If you cannot find solutions to problems in this guide - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 177
conditions can cause an error message to appear. 1. Follow the instructions on the control panel to resolve the problem. 2. For more information, see Controlpanel messages on page 172. Paper-feed problems 3. If the problem persists, contact your dealer. Are the main features, such as Copy - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 178
kit. See Perform preventive maintenance on page 155. 4. If the problem persists, contact your dealer. General printing problems Can you print documents from a computer? The computer cable might be defective. 1. The printer driver might need to be reinstalled. Try printing a configuration page - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 179
the You might be using a paper size that is stapler/stacker is configured in the not supported for stapling. printer driver. 3. Use only Letter- or A4-size paper for staple jobs. 4. If the problem persists, contact your dealer. Are the staples holding the pages together? You might be using - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 180
page 66 Store media in an area that meets specifications. See Operating environment on page 238. 3. Try using paper from an unopened ream. 4. If the problem persists, contact your dealer. Are you able to send email attachments? The SMTP gateway might need to be reconfigured. See Solve e-mail - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 181
on page 134. 2. Print a configuration page and check the modem status. It should indicate "Operational/Enabled". If the modem status is anything else, the problem is with the fax accessory. Is the Fax feature configured correctly but you cannot send faxes? You must use the phone cord that came - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 182
control panel. For Macintosh computers, use the HP Printer Utility to change the priority of the tray. The paper guides are set incorrectly. Solution Load paper in the tray. To set the guides correctly, see adjusting the printquality settings. If this problem occurs frequently, add memory to the - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 183
the paper. Cause The device is set for duplexing. Solution See Open the printer drivers on page 11 to change the setting, or see the online Help. Print to make sure that an HP LaserJet M5039XS device is selected. Try printing a job from another program. ENWW Solve general printing problems 169 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 184
not connected correctly. Add media. Change the device from manual-feed mode. Disconnect and reconnect the cable. The device cable. Check the software device selection menu to make sure that an HP LaserJet M5039XS device is selected. Clear any jams, paying careful attention to Problem solving ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 185
types Four types of control-panel messages can indicate the status of or problems with the device. Message type Description Status messages Status messages reflect the current by the Auto Continue setting. If a critical error persists, service is required. ENWW Control-panel message types 171 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 186
HP supplies. If you believe you purchased a genuine HP supply, visit us at www.hp.com/go/ anticounterfeit. Any repair required as a result of using non-HP HP Follow the instructions in the the instructions in instructions instructions instructions instructions the instructions in the instructions in - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 187
door A jam has occurred inside the stapler door. Follow the instructions in the onscreen dialog box, or see Clear staple jams on page data was sent to the embedded Touch OK to print the transferred data. (Some HP Jetdirect print server. data might be lost.) 22 USB I/O buffer overflow To continue - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 188
DIMM. Turn the device off, and then replace the DIMM. See Installing printer memory on page 251. If this message persists, contact your dealer. 54. persists, contact your dealer. 62 NO SYSTEM To continue turn off then A problem exists with the device firmware. on Turn the device off, and then - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 189
EIO accessory, and then turn the device on. 3. Replace the EIO accessory. 8X.YYYY EMBEDDED JETDIRECT ERROR To continue turn off then on The embedded HP Jetdirect print server has encountered a critical error, as specified by YYYY. Turn the device off, and then turn the device on. If this message - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 190
job by using a printer driver for a different printer language, or add feeder (ADF). Follow the instructions in the onscreen dialog box. IP address. See Solve e-mail problems on page 221. E-mail Gateway rejected delete a folder. can be established. HP digital sending: delivery error A digital - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 191
detected. Verify the network connection. See Solve network printing problems on page 214. Contact the network administrator. Non HP supply installed Economode disabled A non-HP supply or a refilled HP supply has Follow the instructions in the onscreen dialog been installed. box. Novell Login - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 192
Resend stapler/stacker firmware A problem occurred while updating the firmware service must be upgraded to support this version of the MFP firmware. Contact administrator. The digital sending service is not supported can staple is 30. staple them manually. Unable to connect A network connection - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 193
Table 11-1 Control-panel messages (continued) Control panel message Description User name or password is incorrect. Please re-enter. The user name or password was typed incorrectly. User name, job name, or PIN is missing. One or more of the required items has not been selected or typed. - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 194
The media does not meet specifications. Use only media that meets HP specifications. See Media and trays on page 59. A component input trays on page 71. The media is skewed. The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in 11 Problem solving ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 195
Jam locations Use this illustration to troubleshoot jams in the device. For instructions about clearing jams, see Clear jams on page 183. 1 ADF 2 Stapler/stacker 3 Output path 4 Duplex path (for two-sided printing) 5 Stapler/stacker output bin 6 Output - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 196
pages after the jam is cleared. ● Auto instructs the device to automatically turn jam recovery on when sufficient device memory. ● Off instructs the device not to attempt to reprint jammed pages /Error Behavior. 4. Touch Jam Recovery. 5. Touch Off. 6. Touch Save. 182 Chapter 11 Problem solving ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 197
, copy, or scan job. When this happens, the controlpanel message Jam in document feeder alerts you to the jam. To clear the jam, follow the instructions on the onscreen dialog box or follow the steps below. 1. Open the ADF cover. 2. If you were copying two-sided documents, lift the green lever - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 198
ADF. 5. Close the ADF cover. If you were not able to remove all of the jammed media, continue to the next step. 184 Chapter 11 Problem solving ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 199
6. Open the ADF lid and gently loosen the media by using both hands. 7. When the media is free, gently pull it out in the direction shown. 8. Close the lid to the flatbed scanner. ENWW Clear jams 185 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 200
message 13.XX.YY Jam inside left door on the HP LaserJet M5039XS MFP alerts you to a jam in the stapler/stacker. To clear the jam, follow the instructions on the onscreen dialog box or follow the steps below. media and look for jammed media inside the device. 186 Chapter 11 Problem solving ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 201
4. Grasp both sides of the media, and slowly pull the media out of the device. 5. Close the upper-left door door. Make sure that both sides of the door snap into place. If a jam message persists, there is still media in the device. Look for media in other locations. ENWW Clear jams 187 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 202
Clear jams from the output path To clear jams in output path, follow the instructions on the onscreen dialog box or follow the steps below. The following control-panel messages alert you better to remove it through jam-access door. 2. Open the jam-access door. 188 Chapter 11 Problem solving ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 203
duplexer The control-panel message 13.XX.YY Jam inside duplexer alerts you to a jam in the optional duplexer. To clear the jam, follow the instructions on the onscreen dialog box or follow the steps below. 1. Remove the duplexer. ENWW Clear jams 189 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 204
2. Remove any media from the duplexer. 3. Reinstall the duplexer. 190 Chapter 11 Problem solving ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 205
control-panel message 13.XX.YY Jam inside upper-right door alerts you to a jam in the printcartridge area. To clear the jam, follow the instructions on the onscreen dialog box or follow the steps below. 1. Open the jam access door. 2. Open the upper-right door and remove the print cartridge - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 206
, lint-free cloth, to clean any toner that might have fallen into the device. If loose toner falls into the device, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed. If toner gets on your clothing, wipe it off - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 207
jam in the tray 1 input area. To clear the jam, follow the instructions on the onscreen dialog box or follow the steps below. 1. If the trays 2 and 3 To clear jams in tray 2 and tray 3, follow the instructions on the onscreen dialog box or follow the steps below. The following control-panel messages - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 208
tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides. NOTE: If you were not able to clear the jam from the input area, paper might be jammed in the is still media in the device. Look for media in other locations. 194 Chapter 11 Problem solving ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 209
Clear jams from the input areas of optional trays To clear jams in optional trays, follow the instructions on the onscreen dialog box or follow the steps below. The following control-panel messages alert you to jams in optional trays: ● 13.XX.YY - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 210
tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides. NOTE: If you were not able to clear the jam from the input area, paper might be jammed in the is still media in the device. Look for media in other locations. 196 Chapter 11 Problem solving ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 211
● Check the media quality. Do not use damaged or irregular media. ● Use only media that meets HP specifications. See Media and trays on page 59. ● Do not use media that has already been used in a printer or copier. Do not print on both sides of envelopes, transparencies, vellum, or labels. ● Do not - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 212
-panel message 13.XX.YY Stapler jam inside stapler door on the HP LaserJet M5039XS MFP alerts you to a staple jam. To clear the jam, follow the instructions on the onscreen dialog box or follow the steps below. 1. Open stapler and from the staple cassette. 198 Chapter 11 Problem solving ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 213
4. Lift up on the small lever at the back of the staple cartridge. 5. Remove the staples that protrude from the staple cartridge. 6. Close the lever at the back of the staple cartridge. Be sure that it snaps into place. 7. Insert the staple cartridge into the opening inside the stapler door and then - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 214
8. Close the stapler door. 9. Test the stapler by printing or copying a staple job. Repeat steps these steps, if necessary. 200 Chapter 11 Problem solving ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 215
can be handled easily by making sure that the device is correctly maintained, using print media that meets HP specifications, or running a cleaning page. Print-quality problems associated with media Some print-quality problems arise from the use of inappropriate media. ● Use media that meets - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 216
Misformed characters on page 209 See Dropouts on page 205 See Toner smear on page 207 See Page skew on page 209 202 Chapter 11 Problem solving ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 217
the print cartridge is fully installed. 2. The toner level in the print cartridge might be low. Replace the print cartridge. 3. The media might not meet HP specifications (for example, the media is too moist or too rough). See Media and trays on page 59. ENWW Solve print-quality - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 218
. 2. Make sure that the Economode setting is turned off at the control panel and in the printer driver. 3. Open the Aministration menu at the device control panel. Open the Print Quality menu and print cartridge might be almost empty. Replace the print cartridge. 204 Chapter 11 Problem solving ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 219
might appear on a page after a jam has been cleared. 1. Print a few more pages to see if the problem corrects itself. 2. Clean the inside of the device and run a cleaning page. See Clean the device on page Quality menu on page 46. 3. Try using a smoother media. ENWW Solve print-quality problems 205 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 220
not use media that has already been run through the device. 2. Try using a different type of media. 3. Print a few more pages to see if the problem corrects itself. 4. Turn over the stack in the tray. Also, try rotating the stack 180°. 5. Open the Administration menu at the device control panel. On - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 221
Toner smear 1. Print a few more pages to see if the problem corrects itself. 2. Try using a different type of media. 3. Make sure that the environmental . 4. Make sure that type and quality of the media you are using meet HP specifications. See Media and trays on page 59. ENWW Solve print-quality - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 222
using preprinted forms or a large quantity of narrow media. 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that type and quality of the media you are using meet HP specifications. See Media and trays on page 59. 3. If the distance between defects is 47 mm (1.9 in), 62 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 223
1. Print a few more pages to see if the problem corrects itself. 2. Verify that no torn pieces of input trays on page 71. Make sure that the guides in the tray are not too tight or too loose type and quality of the media you are using meet HP specifications. See Media and trays on page 59. 6. Make - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 224
Make sure that the type and quality of the media you are using meet HP specifications. (See Media and trays on page 59.) 3. Make sure that the Wrinkles or creases 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the environmental specifications for the device are - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 225
very low toner coverage. White spots on black 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the media you are using meet HP specifications. See Media and trays on page 59. 3. Make sure that the environmental specifications for the device - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 226
Detail=On. Blurred print 1. Make sure that the type and quality of the media you are using meet HP specifications. See Media and trays on page 59. 2. Make sure that the environmental specifications for the device Transfer=On. See Print Quality menu on page 46. 212 Chapter 11 Problem solving ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 227
later in a print job, turn the device off for 10 minutes, and then turn it on to restart the print job. ENWW Solve print-quality problems 213 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 228
printing problems ● Print a configuration page (see Use information pages on page 142). If an HP Jetdirect print server is installed, printing a configuration page also prints a second page that shows the network settings and status. ● See the HP Jetdirect Embedded Print Server Administrator's Guide - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 229
Solve fax problems Solve sending problems Faxes quit during sending. Cause The fax machine to Answer features. on Busy feature or the Redial on No Answer feature is enabled. See the fax guide for information about changing the settings. Faxes you send are not arriving at the receiving fax machine. - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 230
following: to answer calls. ● Discontinue the messaging service. ● Get a telephone line dedicated to fax calls. ● Decrease the rings-to-answer setting for the fax to a number less than the rings-to-answer for the voice mail. See the fax guide for information about changing the setting. Faxes are - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 231
. See Load media into the input trays on page 71 for instructions. ● Use or make a carrier sheet to protect your originals. NOTE: Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or separation pad is worn. Contact - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 232
Media-handling problems Problem Poor print quality or toner adhesion Dropouts, jamming, or curl Excessive curl Jamming, damage to device Problems with paper has ragged edges. Use high-quality paper that is made for laser printers. The paper varies from side-to-side. Turn the paper over. The - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 233
Problem Cause Solution Print is crooked or misaligned on the page. The media guides might be incorrectly adjusted. Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides in manual feed mode. ● If Manual Feed appears on the - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 234
Performance problems Problem No copy came out. Copies are blank. The wrong original was See Load media into the input trays on page 71. The media might not meet HP specifications. Use media that meets HP specifications. See Media and trays on page 59. The print-cartridge toner-level might be - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 235
Solve e-mail problems If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the SMTP gateway address valid, the Find People dialog box opens. 3. If the LDAP gateway address is not valid, contact the network administrator. ENWW Solve e-mail problems 221 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 236
Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 237
problems on page 168, this section lists problems that can occur when using Mac OS X. NOTE: Setup for USB and IP printing is performed through the Desktop Printer Utility. The device will not appear in the Chooser. The printer started guide for instructions. The Postscript Printer Description - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 238
started guide for instructions. The PPD file is corrupt. Delete the PPD file from the following hard drive folder: Library/ Printers/PPDs/ Print Center or Printer Setup Utility. An encapsulated PostScript (EPS) file does not print with the correct fonts. Cause This problem occurs with some - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 239
does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 240
Solve Linux problems For information about Linux problem solving, go to the HP Linux support Web site: hp.sourceforge.net/. 226 Chapter 11 Problem solving ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 241
The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems. NOTE: To receive a printed or screen message when PS errors occur, open the Print - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 242
228 Chapter 11 Problem solving ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 243
A Supplies and accessories This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this device. ● Order parts, accessories, and supplies ● Part numbers ENWW 229 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 244
Order parts, accessories, and supplies To order parts, accessories, and supplies, contact your dealer. 230 Appendix A Supplies and accessories ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 245
automatic printing on both sides of the paper. Provides fax capabilities Part number Q7549A Q3701A Supplies and maintenance kits Item HP LaserJet print cartridge Staple cassette Print-engine maintenance kit (110 V) Print-engine maintenance kit (220 V) ADF maintenance kit Description 15,000 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 246
sheet/ream, 5- CHP410/Europe ream carton A4 (210 x 297 mm), 160 g/m2, 500 sheet/ CHP413/Europe ream, 5-ream carton HP LaserJet paper For use with HP LaserJet devices. This is good for letterhead, high-value memos, legal documents, direct mail, and correspondence. Specifications: 96 bright, 24 lb - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 247
Item Description Part number HP Printing paper For use with HP LaserJet and inkjet devices. This has been created especially Europe A4 (210 x 297 mm), 300 sheets/ream, 5- CHP213/Europe ream carton HP Multipurpose paper For use with all office equipment-laser and inkjet devices, copiers, and fax - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 248
/North America HPE113H/North America HPE1420/North America Specifications: 84 bright, 20 lb, 30% post-consumer content. HP LaserJet transparencies For use only with HP LaserJet monochrome devices. For crisp, sharp text and graphics, rely on the only transparencies specifically designed and tested - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 249
B Specifications ● Physical specifications ● Electrical specifications ● Acoustic emissions ● Operating environment ENWW 235 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 250
) 762 mm (30 in) Width 737 mm (29 in) Weight1 30.2 kg (66.5 lb) Table B-2 Dimensions with all doors and trays fully opened Model Height HP LaserJet M5039XS MFP 1,499 mm (59 in) Depth 1,067 mm (42 in) Width 1,016 mm (40 in) 236 Appendix B Specifications ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 251
4.5 Amps Table B-4 Power consumption (average, in watts)1 Model Printing2 Copying Ready or standby3,4 HP LaserJet M5039XS MFP < 615 W7 615 W 75 W 1 Values subject to change. See www.hp.com/support/ljm5039mfp for current information. 2 Power numbers are the highest values measured using all - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 252
. See www.hp.com/support/ljm5039mfp for current information. 2 Configuration tested: HP LaserJet M5039XS MFP, simplex printing, A4-size paper. 3 Print speed is 35 ppm. Operating environment Table B-6 Necessary conditions Environmental condition Printing Temperature (printer and print cartridge - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 253
C Regulatory information This section contains the following regulatory information: ● FCC regulations ● Environmental product stewardship program ● Telecom statement ● Declaration of conformity ● Safety statements ENWW 239 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 254
equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However TV technician. NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 255
www.energystar.gov. Toner consumption Economode uses significantly less toner, which might extend the life of the print cartridge. Paper use This product's manual/optional automatic duplex feature (two-sided printing, see Print on both sides of the paper on page 104 (Windows) or Print on both sides - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 256
HP Planet Partners for LaserJet Supplies was available in 85% of the world market where HP LaserJet supplies are sold. Postage-paid and pre-addressed labels are included within the instruction guide in most HP LaserJet outlined in the HP LaserJet Printer Family Print Media Guide. This product is - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 257
or supplied by Hewlett-Packard for this product include the following: HP LaserJet M5039XS Series MFP device Type Carbon monofluoride lithium battery BR1632 Weight local city office, your household waste disposal service or the shop where you purchased the product. ENWW Environmental product - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 258
obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP's commitment to the environment ● HP's environmental management system ● HP's end-of-life product return and recycling program ● Material Safety Data Sheets Visit www - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 259
already installed to provide communication to the public switch telephone network (PSTN) for fax functionality. See the HP LaserJet Analog Fax Accessory 300 User Guide for all regulatory approval information and regulatory notices associated with the fax functionality and that device. ENWW Telecom - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 260
-1021, USA declares, that the product Product Name: HP LaserJet M5039 MFP Series Accessories4): Q7549A - Optional Duplexer Q7834A - Victoria 3130, Australia European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards Europe, - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 261
Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for , or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. Canadian DOC regulations - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 262
på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP LaserJet M5039XS - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 263
and print server cards This section explains the memory features of the printer and provides steps for expansion. ● Overview ● Installing printer memory ● Check DIMM installation ● Save resources (permanent resources) ● Enable memory for Windows ● Using HP Jetdirect print server cards ENWW 249 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 264
512 MB. For ordering information, contact your dealer. NOTE: Single inline memory modules (SIMMs) used in previous HP LaserJet printers are not compatible with the printer. The printer also has one EIO slot for expanding the printer networking capabilities. The EIO slot can be used to upgrade the - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 265
gives you more flexibility in supporting job-storage features, such as quick copying. To install printer memory CAUTION: Static electricity can surface of the DIMM antistatic package, then touch bare metal on the printer. The HP LaserJet M5039XS Series MFP comes with one DIMM slot. If desired, you - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 266
3. Open the formatter door. 4. Remove the DIMM from the antistatic package. CAUTION: To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs. 5. Hold the DIMM by - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 267
6. Press the DIMM straight into the slot, and press firmly. Make sure the locks on each side of the DIMM snap into place. NOTE: To remove a DIMM, first release the locks. 7. Close the formatter door. 8. Replace the formatter cover. ENWW Installing printer memory 253 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 268
9. Reconnect the cables, and then turn on the device. Check DIMM installation After installing the DIMM, make sure that the installation was successful. Verify that DIMM is installed correctly 1. Turn the device on. Check that the Ready light is illuminated after the device has gone through the - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 269
printing might affect device performance or the ability to print complex pages. Enable memory for Windows 1. On the Start menu, Settings, and Printers or Printers and Faxes. 2. Select this device and select Properties. 3. On the Configure tab, click More. 4. In the Total Memory field, type or select - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 270
print server cards Follow these procedures to install or remove an EIO card. Install an HP Jetdirect print server card 1. Turn off the device. 2. Remove the two screws and cover plate from the EIO slot on the back of the device. - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 271
. See Use information pages on page 142. NOTE: When you print a configuration page, an HP Jetdirect configuration page that contains network configuration and status information also prints. Remove an HP Jetdirect print server card 1. Turn off the device. 2. Disconnect the network cable from the EIO - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 272
258 Appendix D Working with memory and print server cards ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 273
disk, or other plug-in item for HP printers. Emulated PostScript Software that emulates Adobe PostScript, a programming language that describes the appearance of the printed page. This printer language appears as "PS" in many menus. firmware Programming instructions that are stored in a read-only - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 274
pattern uses differing sizes of ink dots to produce a continuous-tone image such as a photograph. HP Jetdirect An HP product for network printing. HP Web Jetadmin An HP-trademarked Web-based printer control software that you can use on a computer to manage any peripheral that is connected to an - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 275
read-only memory," a type of computer memory that stores data that should not change. supplies Materials that the printer uses and that must be replaced. The supply item for this printer is the print cartridge. TCP/IP An internet protocol that has become the global standard for communications. toner - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 276
262 Glossary ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 277
mail auto-complete function 128 LDAP server errors 177 LDAP support 124 recipient lists, creating 129 address, device Macintosh, problem- solving 223 ADF cleaning 157 error messages 176 jams 63, 67 cartridges accessing 5 authentication 151 genuine HP 150 jams, clearing 172 management menu 29 non - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 278
Setup menu 41 Service menu 52 settings 10 stapler settings 91 test 51 Time/Scheduling menu 27 touchscreen buttons 17 Troubleshooting menu 48 copying 203, 218 curly paper, problem-solving 168 custom-size paper default settings 26 driver settings 102 printing on 83 customer support Linux 226 D dark - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 279
Macintosh, problem- solving 223 operating systems supported 8 presets (Macintosh) 107 quick sets (Windows) 100 selecting 9 Services tab problem-solving 210 environment for device problem-solving 201 environment for printer specifications 238 environmental stewardship program 241 EPS files, problem - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 280
Protection FaultException OE 222 glass cleaning 156 sizes supported 127 glossary xi glossy paper loading 76 graphical HP LaserJet Tough paper 64 HP media, ordering 232 HP Printer Utility 148, 149 HP Printer Utility, Macintosh 12 HP Universal Print Driver 9 HP Web Jetadmin 13, 147 humidity problem - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 281
features 107 driver settings 11, 107 drivers supported 8, 9 drivers, problem-solving 223 HP Printer Utility 12, 148 problems, solving 223 removing software 12 software 12 software components 14 supported operating systems 8 USB card, problem- solving 224 mailing labels loading 76 specifications - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 282
HP LaserJet Tough 64 HP, ordering 232 legal, clipped margins 227 letterhead 64 loading ADF 79 loading tray 1 71 loading tray 2, 3, 4, 5, or 6 74 pages per sheet 103, 108 problem-solving 201, 218 problem-solving trays 168 recycled 64 rotated, printing on 81 size-sensing, automatic 66 sizes supported - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 283
7 problem-solving Macintosh 224 supported 4 PostScript problem-solving 227 PostScript Printer Description 176 genuine HP 150 jams, clearing 172 management menu 29 non-HP 142 part text quality 202, 203 tire tracks 203 trays 168 Troubleshooting menu 48 white spots 203 Windows issues 222 wrinkled paper - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 284
124 loading documents 127 recipient lists 129 sending documents 128 settings 126 SMTP support 124 validating gateway addresses 221 sensors, testing 50 serial buffer overflow 173 Service menu, control panel 52 Services tab 106 settings Default Job Options menu 21 driver presets (Macintosh) 107 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 285
supported 67 specks, problem-solving 202, 203 speed problem-solving 168 troubleshooting 162 speed dial list, printing 143 Spool32 errors 222 spots, problem , viewing with HP Printer Utility 149 support Linux 226 T Taiwan EMI statement 247 TCP/IP settings 30 technical support Linux 226 temperature - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 286
supported 67 paper path tests 49 problem-solving 168 registration, setting 46 unexpected size or type error message 173 troubleshooting checklist watermarks 101 wavy paper, problem- solving 168, 203 Web sites fraud reports 151 HP Web Jetadmin, downloading 147 Linux support 226 Material Safety Data - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 287
drivers supported 8, 9 problem-solving issues 222 software components 14 supported operating systems 8 universal print driver 9 Windows 2000 fax 139 workflow, send to 132 wrinkled paper, problemsolving 203 ENWW Index 273 - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 288
274 Index ENWW - HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 289
- HP LaserJet Enterprise M5039 | HP LaserJet M5039xs MFP - User Guide - Page 290
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