HP LaserJet Enterprise M610 User Guide

HP LaserJet Enterprise M610 Manual

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  • HP LaserJet Enterprise M610 | User Guide - Page 1
    HP LaserJet Enterprise M610 HP LaserJet Enterprise M611 HP LaserJet Enterprise M612 User Guide www.hp.com/videos/LaserJet www.hp.com/support/ljM610 www.hp.com/support/ljM611 www.hp.com/support/ljM612
  • HP LaserJet Enterprise M610 | User Guide - Page 2
    HP LaserJet Enterprise M610, M611, M612 User Guide
  • HP LaserJet Enterprise M610 | User Guide - Page 3
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP LaserJet Enterprise M610 | User Guide - Page 4
    Printer front view ...3 Printer back view ...4 Interface ports ...5 Control-panel view ...6 Printer specifications ...9 Technical specifications ...9 Supported operating systems ...11 Mobile printing solutions ...12 Printer dimensions ...13 Power consumption, electrical specifications, and acoustic
  • HP LaserJet Enterprise M610 | User Guide - Page 5
    ...40 Maintenance/long-life consumables ...41 Configure the HP toner-cartridge-protection supply settings 42 Introduction ...42 Enable ...58 How to print (macOS) ...58 Automatically print on both sides (macOS 58 Manually print on both sides (macOS) ...58 Print multiple pages per sheet (macOS) ...
  • HP LaserJet Enterprise M610 | User Guide - Page 6
    -conservation settings ...84 Introduction ...84 Print with EconoMode ...84 Set the sleep timer and configure the printer to use 1 watt or less of power 84 HP Web Jetadmin ...86 Software and firmware updates ...87 6 Solve problems ...89 Customer support ...90 ENWW v
  • HP LaserJet Enterprise M610 | User Guide - Page 7
    the printer control panel 92 Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only) ...92 A "Cartridge mono print quality problems ...122 Introduction ...122 Troubleshoot print quality ...122 Solve wired network problems ...135 Introduction ...135
  • HP LaserJet Enterprise M610 | User Guide - Page 8
    The printer does not print, and the computer has a third-party firewall installed 138 The wireless connection does not work after moving the wireless router or printer 138 Cannot connect more computers to the wireless printer 139 The wireless printer loses communication when connected to a VPN
  • HP LaserJet Enterprise M610 | User Guide - Page 9
    viii ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 10
    com/videos/LaserJet. For current information, see www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/ support/ljM612. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware
  • HP LaserJet Enterprise M610 | User Guide - Page 11
    when using this product to reduce risk of injury from fire or electric shock. ● Read and understand all instructions in the user guide. ● Observe all warnings and instructions marked on the product. ● Use only a grounded electrical outlet when connecting the product to a power source. If you
  • HP LaserJet Enterprise M610 | User Guide - Page 12
    to the toner cartridge) 4 On/off button 5 Cartridge door and Tray 1 6 Tray 2 7 1x550-sheet paper feeder, Tray 3 (included with the M611x and M612x models; optional for the other models) 8 Easy-access USB printing port 9 Hardware integration pocket (for connecting accessories and third
  • HP LaserJet Enterprise M610 | User Guide - Page 13
    Printer back view NOTE: The printer is shown without a finishing accessory attached. 5 4 3 2 1 1 Slot for a cable-type security lock 2 Formatter plate (contains the interface ports) 3 Power connection 4 Serial number and product number label 5 Rear door (for jam access) 4 Chapter 1
  • HP LaserJet Enterprise M610 | User Guide - Page 14
    Interface ports 1 2 3 1 Host USB port for connecting external USB devices (this port might be covered) 2 Local area network (LAN) Ethernet (RJ-45) network port 3 Hi-Speed USB 2.0 printing port NOTE: For easy-access USB printing, use the USB port near the control panel. ENWW Printer views 5
  • HP LaserJet Enterprise M610 | User Guide - Page 15
    wireless connection settings (wireless models only). ● Ethernet: View or change Ethernet connection settings. ● HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint). 4 Help button Touch the Help button to open the embedded help system. 5 Current
  • HP LaserJet Enterprise M610 | User Guide - Page 16
    7 Home-screen page indicator 8 Home button Indicates the number of pages on the Home Screen or in an application. The current page is highlighted. Swipe the screen sideways to scroll between pages. Touch the Home button to return to the Home screen. ENWW Printer views 7
  • HP LaserJet Enterprise M610 | User Guide - Page 17
    How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. Action Touch Description Example Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling.
  • HP LaserJet Enterprise M610 | User Guide - Page 18
    www.hp.com/ support/ljM612. ● Technical specifications ● Supported operating systems ● Mobile printing solutions ● Printer dimensions ● Power consumption, electrical specifications, and acoustic emissions ● Operating environment range Technical specifications Model name M610dn M611dn M611x M612dn
  • HP LaserJet Enterprise M610 | User Guide - Page 19
    Controller (eMMC) Security: HP Trusted Platform Module for encrypting all data that passes through the printer Control panel: Constant-view color touchscreen control panel M610dn, M611dn, M612dn Optional M611x, M612x Optional Optional M611x, M612x M611x M612x M611x, M612x Optional 10 Chapter
  • HP LaserJet Enterprise M610 | User Guide - Page 20
    Windows HP PCL 6 print drivers, HP print drivers for macOS, and to the software installer. Windows: Download HP Easy Start from 123.hp.com/LaserJet to install the HP print driver. Or, go to the printersupport website for this printer: www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp
  • HP LaserJet Enterprise M610 | User Guide - Page 21
    hp.com/support/ljM610, www.hp.com/ support/ljM611, or www.hp.com/support/ljM612 for HP's all-inclusive help for the printer. NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to www.hp installs the HP Smart Device Agent Base service. The file
  • HP LaserJet Enterprise M610 | User Guide - Page 22
    for M610dn, M611dn, M612dn models Printer fully closed Height 380 mm (17.8 in) Depth 466 mm (18.3 in) Width 431 mm (17 in) Weight (with toner cartridge) 20.6 kg (45.4 lb) Printer fully opened 453 mm (17.8 in) 1,040 mm (40.9 in) 431 mm (17 in) Table 1-8 Dimensions for M611x, M612x Printer
  • HP LaserJet Enterprise M610 | User Guide - Page 23
    cartridge) 26.4 kg (58.2 lb) Printer fully opened 581 mm (22.9 in) 1,100 mm (43.3 in) 431 mm (17 in) Table 1-15 Dimensions for the HP Stapling Mailbox Accessory fully closed Height 429 mm (16.9 in) Depth 504 mm (19.8 in) Width 475 mm (18.7 in) Weight 11.3 kg (25 lb
  • HP LaserJet Enterprise M610 | User Guide - Page 24
    current information, go to www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/support/ljM612. Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/support/ljM612 for current information. CAUTION
  • HP LaserJet Enterprise M610 | User Guide - Page 25
    software installation For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/support/ljM612 for HP's allinclusive help for the
  • HP LaserJet Enterprise M610 | User Guide - Page 26
    com/videos/LaserJet. For current information, see www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/ support/ljM612. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware
  • HP LaserJet Enterprise M610 | User Guide - Page 27
    Introduction CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out of paper trays when closing. All trays must be closed when moving the printer. 18 Chapter 2 Paper trays ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 28
    load paper in Tray 1. CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 1. Open Tray 1. 2. Adjust the paper-width guides by squeezing the blue adjustment latch and sliding the guides to the size of the paper being used. ENWW Load paper to Tray 1 (multipurpose tray) 19
  • HP LaserJet Enterprise M610 | User Guide - Page 29
    Tray 1 paper orientation on page 20. 4. Adjust the width guides so that they touch the paper stack, but do not bend it type Duplex mode Paper size How to load paper Letterhead or preprinted 1-sided printing, no HP Stapling Mailbox Letter, Legal, Executive, Statement, Oficio (8.5 x 13), 3 x 5,
  • HP LaserJet Enterprise M610 | User Guide - Page 30
    16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm Face-down Bottom edge leading into the printer 123 1-sided printing with HP Stapling Mailbox Letter, Legal, Executive, Statement, Oficio (8.5 x 13), 3 x 5, 4 x 6, 5 x 7, 5 x 8, A4, A5, A6, RA4, B5 (JIS), B6 (JIS), 10 x 15 cm, Oficio (216 x 340
  • HP LaserJet Enterprise M610 | User Guide - Page 31
    type Duplex mode Paper size How to load paper Prepunched 1-sided printing, no HP Stapling Mailbox Letter, Legal, Executive, Statement, Oficio (8.5 x 13), 3 Automatic 2-sided printing or with Alternative Letterhead Mode enabled, no HP Stapling Mailbox Letter, Legal, Executive, Oficio (8.5 x 13
  • HP LaserJet Enterprise M610 | User Guide - Page 32
    1 paper orientation (continued) Paper type Duplex mode 1-sided printing, with HP Stapling Mailbox Paper size How to load paper Letter, Legal, Executive, Automatic 2-sided printing or with Alternative Letterhead Mode enabled, with HP Stapling Mailbox Letter, Legal, Executive, Oficio (8.5 x 13),
  • HP LaserJet Enterprise M610 | User Guide - Page 33
    Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. To use
  • HP LaserJet Enterprise M610 | User Guide - Page 34
    . NOTE: The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown here. NOTE: The paper guides may be locked before use and may not be adjustable. 1. Open the tray. NOTE: Do not open this tray while it is in use. 2. Adjust
  • HP LaserJet Enterprise M610 | User Guide - Page 35
    3. Load paper into the tray. Check the paper to verify that the guides touch the stack, but do not bend it. For information about how to orient the paper, see Table 2-2 Tray 2 and the 550-sheet trays paper
  • HP LaserJet Enterprise M610 | User Guide - Page 36
    )) Face-up Top edge at the back of the tray 123 Letterhead or preprinted Automatic 2-sided printing or with Alternative Letterhead Mode enabled, no HP Stapling Mailbox Letter, Legal, Executive, Oficio (8.5 x 13), A4, A5, RA4, B5 (JIS), Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K
  • HP LaserJet Enterprise M610 | User Guide - Page 37
    (Double Postcard (JIS)) Face-down Holes toward the left side of the printer 123 Automatic 2-sided printing or with Alternative Letterhead Mode enabled, no HP Stapling Mailbox Letter, Legal, Executive, Oficio (8.5 x 13), A4, A5, RA4, B5 (JIS), Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm
  • HP LaserJet Enterprise M610 | User Guide - Page 38
    Postcard (JIS)) Face-down Holes toward the right side of the printer Prepunched Automatic 2-sided printing or with Alternative Letterhead Mode enabled, with HP Stapling Mailbox Letter, Legal, Executive, Oficio (8.5 x 13), A4, A5, RA4, B5 (JIS), Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260
  • HP LaserJet Enterprise M610 | User Guide - Page 39
    Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. To use
  • HP LaserJet Enterprise M610 | User Guide - Page 40
    sheets of 75 g/m2 (20 lb) paper. 1. Open the tray. NOTE: Do not open this tray while it is in use. 2. Adjust the paper-width guide to the correct position for the paper. ENWW Load paper to the 2,100-sheet high-capacity input tray 31
  • HP LaserJet Enterprise M610 | User Guide - Page 41
    3. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the
  • HP LaserJet Enterprise M610 | User Guide - Page 42
    up to 10 envelopes; the envelope feeder accessory holds up to 75 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print envelopes
  • HP LaserJet Enterprise M610 | User Guide - Page 43
    Properties dialog box. 6. In the Print dialog box, click the OK button to print the job. Envelope orientation NOTE: The printer does not support duplex printing on envelopes. Tray Tray 1 Envelope size How to load Envelope #9, Envelope #10, Envelope Monarch, Envelope B5, Envelope C5, Envelope C6
  • HP LaserJet Enterprise M610 | User Guide - Page 44
    labels, use Tray 2 or one of the optional 550-sheet trays. NOTE: Tray 1 does not support labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer
  • HP LaserJet Enterprise M610 | User Guide - Page 45
    Configure the 5-bin Multi-bin Mailbox with Stapler The following information describes how to load staples and configure the options for the 5-bin Multi-bin Mailbox with Stapler. This accessory can staple documents in the upper left or upper right corners, and it can stack up to 1,000 sheets of
  • HP LaserJet Enterprise M610 | User Guide - Page 46
    the HP print driver for the support Update Now. For these drivers, complete one of the following procedures: ● Manually configure the operation mode under Accessory Output Bin, if listed. ● Stop and restart the print spooler a. Click the Start button (or open a search box). b. Type services
  • HP LaserJet Enterprise M610 | User Guide - Page 47
    macOS c. Right-click Print Spooler in the list of services, and select Stop. d. Right click Print Spooler again, & Scanners). 3. Select the printer, and then select Options & Supplies. Select Driver. 4. Manually configure the Accessory Output Mode, if available. Or, if not available, the operation
  • HP LaserJet Enterprise M610 | User Guide - Page 48
    com/videos/LaserJet. For current information, see www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/ support/ljM612. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware
  • HP LaserJet Enterprise M610 | User Guide - Page 49
    HP parts or accessories Order through service or support providers Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. To access, in a supported kit HP LaserJet 550-sheet Paper Optional input tray Tray HP
  • HP LaserJet Enterprise M610 | User Guide - Page 50
    J8030A Maintenance/long-life consumables Maintenance/LLC Kit Part number Estimated life1 HP LaserJet 110v Maintenance Kit L0H24A 225,000 pages HP LaserJet 220v Maintenance Kit L0H25A 225,000 pages 1 HP Maintenance/Long Life Consumables (LLC) life specifications are estimations based on
  • HP LaserJet Enterprise M610 | User Guide - Page 51
    Enable or disable the Cartridge Protection feature Introduction Use HP Cartridge Policy and Cartridge Protection to control which cartridges the following menus: ● Manage Supplies ● Cartridge Policy 3. Select Authorized HP. Use the printer control panel to disable the Cartridge Policy feature NOTE:
  • HP LaserJet Enterprise M610 | User Guide - Page 52
    from the Cartridge Policy drop-down list. 5. Click the Apply button to save the changes. Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature 1. Open the HP Embedded Web Server (EWS): a. Find the printer IP address. On the printer control panel, press the button, and then use
  • HP LaserJet Enterprise M610 | User Guide - Page 53
    Troubleshoot Cartridge Policy control panel error messages Error message 10.0X.30 Unauthorized Cartridge Description Recommended action The administrator has configured this printer to use only genuine HP supplies that are still under warranty. The cartridge must be replaced to continue
  • HP LaserJet Enterprise M610 | User Guide - Page 54
    Turning the feature off does not turn off protection for cartridges that are currently installed. Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature 1. Open the HP Embedded Web Server (EWS): a. Find the printer IP address. On the printer control panel, press the button
  • HP LaserJet Enterprise M610 | User Guide - Page 55
    Troubleshoot Cartridge Protection control panel error messages Error message 10.0X cartridge with a new toner or fleet of printers that initially protected it cartridge. using HP Cartridge Protection. The Cartridge Protection feature allows an administrator to restrict cartridges to work in only
  • HP LaserJet Enterprise M610 | User Guide - Page 56
    , see cartridge replacement instructions. Reinsert the toner HP 147Y Extra High Yield Black Original LaserJet Toner Cartridge only) or indentation for picking up the cartridge 2 Memory chip 3 Imaging drum CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems
  • HP LaserJet Enterprise M610 | User Guide - Page 57
    CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is on the toner cartridge box. 1. Press the cartridge door release button to open the door. 2. Pull out
  • HP LaserJet Enterprise M610 | User Guide - Page 58
    4. Remove the new toner cartridge from its protective bag. 5. Hold both ends of the toner cartridge and rock it 5-6 times. 6. Remove the shipping cover. 7. Place the toner cartridge in the cartridge drawer. ENWW Replace the toner cartridge 49
  • HP LaserJet Enterprise M610 | User Guide - Page 59
    8. Close the toner cartridge drawer. 9. Close the cartridge door. 10. Pack the used toner cartridge into the box that the new cartridge came in. Adhere the prepaid shipping label to the box, and return the used cartridge to HP for recycling. 50 Chapter 3 Supplies, accessories, and parts ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 60
    Replace the staple cartridge 1. Open the stapler door. 2. Pull down the colored handle on the staple carriage, and then pull the staple carriage straight out. 3. Lift up the empty staple cartridge to remove it from the staple carriage. IMPORTANT: Do not discard the empty staple carriage. You will
  • HP LaserJet Enterprise M610 | User Guide - Page 61
    5. Reinstall the staple carriage into the stapler by pressing the colored handle inward until it snaps into place. 6. Close the stapler door. 52 Chapter 3 Supplies, accessories, and parts ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 62
    com/videos/LaserJet. For current information, see www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/ support/ljM612. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware
  • HP LaserJet Enterprise M610 | User Guide - Page 63
    information, click the Help (?) button in the print driver. 3. Click the tabs in the print driver to configure the available options. For example, set or to print on paper types that the duplexer does not support, print on both sides manually. 1. From the software program, select the Print option.
  • HP LaserJet Enterprise M610 | User Guide - Page 64
    support. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver the Finishing tab. 4. Select Print on both sides (manually), and then click OK to close the Document Properties
  • HP LaserJet Enterprise M610 | User Guide - Page 65
    the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with
  • HP LaserJet Enterprise M610 | User Guide - Page 66
    Additional print tasks Go to www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/support/ljM612. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom
  • HP LaserJet Enterprise M610 | User Guide - Page 67
    software programs. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (macOS) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then
  • HP LaserJet Enterprise M610 | User Guide - Page 68
    to print close to the paper edges. 5. Click the Print button. Additional print tasks Go to www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/support/ljM612. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or
  • HP LaserJet Enterprise M610 | User Guide - Page 69
    ● Print the first or last pages of the document on different paper ● Print watermarks on a document 60 Chapter 4 Print ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 70
    Store print jobs on the printer to print later or print privately Introduction The following information provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed privately. ● Create a stored job (Windows) ● Create a
  • HP LaserJet Enterprise M610 | User Guide - Page 71
    or delayed printing. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Job Storage menu. 4. In the Mode drop-down list, select
  • HP LaserJet Enterprise M610 | User Guide - Page 72
    1. From the Home screen on the printer control panel, select Print, and then select Print from Job Storage. 2. Under Stored Jobs to Print, select Choose, and then select the folder where the document is saved. 3. Select the document, and then touch Select. If the document is private, enter the four-
  • HP LaserJet Enterprise M610 | User Guide - Page 73
    Information sent to printer for Job Accounting purposes Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP's Printing and Imaging devices. This information may include, but is not limited to, user name and client name from which the job
  • HP LaserJet Enterprise M610 | User Guide - Page 74
    , Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing for printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This accessory is available as an option for HP LaserJet printers that include a hardware-integration pocket (HIP). Wi-Fi, Wi-Fi Direct Print, NFC
  • HP LaserJet Enterprise M610 | User Guide - Page 75
    tab. 3. Select the option to enable Web Services. NOTE: Enabling Web Services might take several minutes. 4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process. AirPrint Direct printing using Apple's AirPrint is supported for iOS and from Mac computers running
  • HP LaserJet Enterprise M610 | User Guide - Page 76
    : If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/MobilePrinting. ENWW Mobile printing solutions 67
  • HP LaserJet Enterprise M610 | User Guide - Page 77
    USB port near the control panel. The control panel USB port supports the following types of files: - .pdf - .prn Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only) web browser displays a There is a problem with this website's security certificate message
  • HP LaserJet Enterprise M610 | User Guide - Page 78
    3. Select the Copy/Print tab for multi-function printer models, or the Print tab for single-function printer models. 4. In the left menu, select Print from USB Drive Settings. 5. Select Enable Print from USB Drive. 6. Click Apply. Print USB documents 1. Insert the USB flash drive into the easy-
  • HP LaserJet Enterprise M610 | User Guide - Page 79
    EWS opens. NOTE: If the web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS, not recommended) will not harm the computer while navigating within the EWS for the HP printer. 3. Select the Security tab. 4. On the left side of the
  • HP LaserJet Enterprise M610 | User Guide - Page 80
    com/videos/LaserJet. For current information, see www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/ support/ljM612. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware
  • HP LaserJet Enterprise M610 | User Guide - Page 81
    Receive notification of printer and supplies events ● View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use
  • HP LaserJet Enterprise M610 | User Guide - Page 82
    list of all printer events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web pages that help solve problems. These pages also show additional services available for the printer. Usage Page Shows a summary of
  • HP LaserJet Enterprise M610 | User Guide - Page 83
    the printer. Language Set the language in which to display the HP Embedded Web Server information. Firmware Upgrade Download and install printer firmware upgrade services. Quota Settings Provides connection information about third-party job-quota services. Print tab Table 5-4 HP Embedded
  • HP LaserJet Enterprise M610 | User Guide - Page 84
    tab. Calibration/Cleaning Reset Factory Settings Firmware Upgrade Select from a variety of reports and tests to help solve problems with the printer. Link to HP cloud-based online help to assist in troubleshooting printing issues. Export printer information to a file that can be useful for detailed
  • HP LaserJet Enterprise M610 | User Guide - Page 85
    HP Web Services tab Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to enable HP Web Services to use the HP ePrint feature. Table 5-8 HP Embedded Web Server HP Web Services tab Menu Description Web Services Setup Connect this printer to HP
  • HP LaserJet Enterprise M610 | User Guide - Page 86
    Table 5-9 HP Embedded Web Server Networking tab (continued) Menu Description Other Settings Configure general printing protocols and services supported by the print server. The available options depend on the print server model, but can include firmware update, LPD queues, USB settings, support
  • HP LaserJet Enterprise M610 | User Guide - Page 87
    tab. The following are the default links. Table 5-10 HP Embedded Web Server Other Links list Menu Description HP Instant Support Connect to the HP website to find solutions to printer problems. Shop for Supplies Connect to the HP SureSupply website for information on purchasing original
  • HP LaserJet Enterprise M610 | User Guide - Page 88
    the control panel ● Manually configure IPv6 TCP/IP parameters from the control panel ● Link speed and duplex settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft
  • HP LaserJet Enterprise M610 | User Guide - Page 89
    following menus: a. Networking b. Ethernet c. TCP/IP d. IPV6 Settings 3. Select Enable, select On, and then select OK. 4. Open the Address menu. 5. Open the Manual Settings menu, and then select Address. Use the keypad to enter the address, and then select OK. 80 Chapter 5 Manage the printer ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 90
    Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the
  • HP LaserJet Enterprise M610 | User Guide - Page 91
    statements ● IP Security ● Assign or change the system password using the HP Embedded Web Server ● Encryption support: HP High Performance Secure Hard Disks ● Lock the formatter Security statements The printer supports security standards and recommended protocols that help you keep the printer
  • HP LaserJet Enterprise M610 | User Guide - Page 92
    and store it in a safe place. The administrator password cannot be recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the assistance required to completely reset the printer. Some features on the printer control panel can be secured so that
  • HP LaserJet Enterprise M610 | User Guide - Page 93
    can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used is not available in the print driver, set it using the printer control panel. Configure EconoMode from the print driver 1. From the software program,
  • HP LaserJet Enterprise M610 | User Guide - Page 94
    a. General Settings b. Energy Settings c. Sleep Settings 3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep mode. Enter the appropriate time period. NOTE: The sleep-mode default time is 0 minutes. Zero (0) indicates that the printer will
  • HP LaserJet Enterprise M610 | User Guide - Page 95
    , monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product
  • HP LaserJet Enterprise M610 | User Guide - Page 96
    and to add features. To take advantage of the most current updates, download the most recent driver file, firmware file, or both from the Web. Go to www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/support/ljM612. Click Software and Drivers. ENWW Software and firmware updates 87
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    88 Chapter 5 Manage the printer ENWW
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    problems ● Solve wireless network problems For more information The following information is correct at the time of publication. For video assistance, see www.hp.com/videos/LaserJet. For current information, see www.hp.com/support/ljM610, www.hp.com/support/ljM611, or www.hp.com/ support/ljM612. HP
  • HP LaserJet Enterprise M610 | User Guide - Page 99
    country/region Have the printer name, serial number, date of purchase, and problem description ready Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register the printer Contact information Country/region phone numbers
  • HP LaserJet Enterprise M610 | User Guide - Page 100
    procedures, such as clearing paper jams. If the printer alerts of an error or warning, select the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem. ENWW Control panel help system 91
  • HP LaserJet Enterprise M610 | User Guide - Page 101
    restarts automatically after the reset operation completes. Method two: Reset factory settings from the HP Embedded Web Server (networkconnected printers only) 1. Find the printer IP address: From the restarts automatically after the reset operation completes. 92 Chapter 6 Solve problems ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 102
    . The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. Once an HP toner cartridge has reached Very Low, HP's Premium Protection Warranty on that toner cartridge has ended. ENWW A "Cartridge is low" or "Cartridge is very low" message displays
  • HP LaserJet Enterprise M610 | User Guide - Page 103
    Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sure the paper size and type are set correctly on the printer control panel. 94 Chapter 6 Solve problems ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 104
    has installed locking tray guides, these may not be adjustable. Contact the managed service representative for more information on locking or unlocking of paper trays. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings
  • HP LaserJet Enterprise M610 | User Guide - Page 105
    1 2 6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. 7. The rollers above the tray might be contaminated. Clean the rollers with a lint the paper. Return the stack of paper to the tray. 96 Chapter 6 Solve problems ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 106
    the paper stack against a table before returning it to the tray. Figure 6-5 Technique for flexing the paper stack 1 2 2. Use only paper that meets HP specifications for this printer. 3. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored
  • HP LaserJet Enterprise M610 | User Guide - Page 107
    tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs -height markings Figure 6-7 Tab for the paper stack 98 Chapter 6 Solve problems ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 108
    tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 6-8 Size
  • HP LaserJet Enterprise M610 | User Guide - Page 109
    Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer. ● Paper jam locations ● Auto-navigation for clearing paper jams ● 13.7) ● Clear staple jams in the 5-bin Multi-bin Mailbox with Stapler (13.8) 100 Chapter 6 Solve problems ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 110
    you complete a step, the printer displays instructions for the next step until you have completed all steps in the procedure. Experiencing frequent or recurring paper jams? To reduce the number of paper jams, try these solutions. ● Use only paper that meets HP specifications for this printer. ● Use
  • HP LaserJet Enterprise M610 | User Guide - Page 111
    the guides so they are touching the paper stack without bending it. ● Make sure that the tray is fully inserted in the printer. ● If you are printing on heavy, embossed, or perforated paper, use the manual feed help, view a video demonstration of loading paper. 102 Chapter 6 Solve problems ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 112
    Clear paper jams in tray 1 (13.A1) The following information describes how to clear a paper jam in Tray 1. When a jam occurs, the control panel displays the following message and an animation that assists in clearing the jam. ● 13.A1.XX Jam in Tray 1 1. If jammed paper is visible in Tray 1, clear
  • HP LaserJet Enterprise M610 | User Guide - Page 113
    3. Pull Tray 2 out of the printer. 4. Lower the jam plate in the Tray 2 opening. 5. Pull any jammed paper straight out. 104 Chapter 6 Solve problems ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 114
    6. Raise the jam plate back into position. 7. Install Tray 2 in the printer. ENWW Clear paper jams 105
  • HP LaserJet Enterprise M610 | User Guide - Page 115
    the tray completely out of the printer by pulling and lifting it up slightly. 2. Remove any jammed or damaged sheets of paper. 106 Chapter 6 Solve problems ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 116
    3. Reinsert and close the tray. 4. Open the rear door. 5. Remove any jammed paper. ENWW Clear paper jams 107
  • HP LaserJet Enterprise M610 | User Guide - Page 117
    6. Remove the fuser by grasping the two side latches and pulling the fuser straight out of the printer. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 7. Remove any jammed paper from the fuser opening. 108 Chapter 6 Solve problems ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 118
    8. Reinstall the fuser. 9. Close the rear door Clear paper jams in the 2,100-sheet high-capacity input tray (13A, 13F) The following information describes how to clear a paper jam in the 2,100-sheet high-capacity tray. When a jam occurs, the control panel displays one of the following messages and
  • HP LaserJet Enterprise M610 | User Guide - Page 119
    1. Open the 2,100-sheet high-capacity input tray. 2. Remove and discard any damaged sheets. 3. Remove the paper from the tray. 110 Chapter 6 Solve problems ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 120
    4. If jammed paper is in the feed area, pull it down to remove it. 5. Load full reams of paper into the HCI. The tray holds 2,100 sheets of paper. NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections. 6. Close the HCI door. ENWW Clear paper jams 111
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    the printer is in use. Wait for the fuser to cool before clearing jams. 1. Open the rear door. 2. Remove any jammed paper. 112 Chapter 6 Solve problems ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 122
    3. Remove the fuser by grasping the two side latches and pulling the fuser straight out of the printer. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 4. Remove any jammed paper from the fuser opening. ENWW Clear paper jams 113
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    5. Reinstall the fuser. 6. Close the rear door 114 Chapter 6 Solve problems ENWW
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    Clear paper jams in the output bin (13.E1) The following information describes how to clear a paper jam in the output bin. When a jam occurs, the control panel displays the following message and an animation that assists in clearing the jam. ● 13.E1.XX Jam at Standard Output Bin 1. If paper is
  • HP LaserJet Enterprise M610 | User Guide - Page 125
    messages and an animation that assists in clearing the jam. ● 13.A3.XX Jam in Tray 3 ● 13.A4.XX Jam in Tray 4 116 Chapter 6 Solve problems ENWW
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    1. Pull the tray completely out of the printer by pulling and lifting it up slightly. 2. Remove any jammed or damaged envelopes from the tray. ENWW Clear paper jams 117
  • HP LaserJet Enterprise M610 | User Guide - Page 127
    jam. ● 13.E1.XX Jam at Standard Output Bin ● 13.70.XX MBM Jam 1. Remove any jammed paper from the output bins. 118 Chapter 6 Solve problems ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 128
    2. Open the jam-access door on the back side of the stapling mailbox. If jammed paper is visible inside the jam-access door, pull it straight up to remove it. 3. Close the jam access door. Clear staple jams in the 5-bin Multi-bin Mailbox with Stapler (13.8) The following information describes how to
  • HP LaserJet Enterprise M610 | User Guide - Page 129
    cartridge. 4. Remove the jammed staples. 5. Close the lever at the back of the staple cartridge. Be sure that it snaps into place. 120 Chapter 6 Solve problems ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 130
    6. Insert the staple cartridge into the stapler and push the colored handle until it snaps into place. 7. Close the stapler door. ENWW Clear paper jams 121
  • HP LaserJet Enterprise M610 | User Guide - Page 131
    Introduction Use the information below to troubleshoot print-quality and image-quality problems on mono (black and white) HP LaserJet Enterprise printers. The troubleshooting steps can help resolve the following defects: ● Blank pages ● Black pages ● Curled paper ● Dark or light bands ● Dark
  • HP LaserJet Enterprise M610 | User Guide - Page 132
    type of paper. 3. Close the tray. 4. Follow the control panel instructions to confirm or modify the paper type settings for the tray. Check 2. In the Printer menu, select the printer. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and problems 123
  • HP LaserJet Enterprise M610 | User Guide - Page 133
    of other replaceable maintenance parts. Print quality problems can occur when using a toner cartridge very low. After an HP supply has reached the very low threshold, HP's premium protection warranty on screen on the printer control panel, select the Support Tools menu. 2. Select the following menus:
  • HP LaserJet Enterprise M610 | User Guide - Page 134
    meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. Print Test Page, and then follow the instructions on the printed pages. ENWW Resolving mono print quality problems 125
  • HP LaserJet Enterprise M610 | User Guide - Page 135
    of the following drivers from the HP Web site: www.hp.com/support/ljM610, www.hp.com/ support/ljM611, or www.hp.com/support/ljM612. HP PCL.6 driver HP PCL 6 driver HP PCL-6 driver HP UPD PS driver HP UPD PCL 4. If the entire page is too dark, use these settings: 126 Chapter 6 Solve problems ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 136
    menus: ● Copy/Print or Print ● Print Quality ● Toner Density 3. Move the slider toward either Less or More to the desired density setting. Troubleshoot image defects Table 6-2 Image defects table quick reference Table 6-9 Light print on page 132 Table 6-7 Gray background or dark print on page
  • HP LaserJet Enterprise M610 | User Guide - Page 137
    it has passed the rated life), replace the cartridge. 3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. size, and weight are supported by the printer. See the printer support page at support.hp.com for a list of the supported paper sizes and types
  • HP LaserJet Enterprise M610 | User Guide - Page 138
    sections with no 3. Replace the cartridge. printed content. 4. Use a different paper type. 5. Enterprise models only: From the Home screen on the printer control panel, go to the Adjust Paper cartridge 4. If the issue persists, go to support.hp.com. ENWW Resolving mono print quality problems 129
  • HP LaserJet Enterprise M610 | User Guide - Page 139
    printer control panel, go to the Edgeto-Edge menu and then select Normal. Reprint the document. 4. Enterprise models only: From the printer control panel, select Auto Include Margins and then reprint the document. 5. If the issue persists, go to support.hp.com. 130 Chapter 6 Solve problems ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 140
    Make sure that the paper guides are adjusted to the correct size for the paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. 5. If the issue persists, go to support.hp.com. ENWW Resolving mono print quality problems 131
  • HP LaserJet Enterprise M610 | User Guide - Page 141
    the toner. 3. Mono models only: Make sure that the EconoMode setting is disabled, both at the printer control panel and in the print driver. 4. Make sure that the cartridge is installed correctly. 5. Print a Supplies Status Page and check the life and usage of the cartridge. 6. Replace the
  • HP LaserJet Enterprise M610 | User Guide - Page 142
    Extend the output bin extension. If the defect is caused by extreme paper curl, refer to the troubleshooting steps for "Output curl." Use a different paper type. ● The paper is a non-standard too full. 7. If the issue persists, go to support.hp.com. ENWW Resolving mono print quality problems 133
  • HP LaserJet Enterprise M610 | User Guide - Page 143
    and then shake it to redistribute the toner. 3. If the issue persists, go to support.hp.com. NOTE: Both light and dark vertical streaks can occur when the printing environment is the toner level in the cartridge. 5. If the issue persists, go to support.hp.com. 134 Chapter 6 Solve problems ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 144
    driver installation ● A periodic failure to print NOTE: If you have been experiencing intermittent loss of network connectivity, first update the printer firmware. For instructions on how to update the printer firmware, go to http://support.hp link. 4. If the problem continues, try a different
  • HP LaserJet Enterprise M610 | User Guide - Page 145
    on the printer configuration page. 4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The
  • HP LaserJet Enterprise M610 | User Guide - Page 146
    problems Use the troubleshooting information to help resolve issues. NOTE: To determine whether HP NFC and . For instructions on how to update the printer firmware, go to http://support.hp.com, searching for a wireless network.) ● Verify that the service set identifier (SSID) is correct: - For a
  • HP LaserJet Enterprise M610 | User Guide - Page 147
    walls, or support columns containing print driver is support dual band networks on both 2.4 GHz and 5 GHz, install the HP Jetdirect 2900nw print server accessory. ● For macOS, verify that the wireless router supports open the printer HP Embedded Web Server 3. Compare the service set identifier (SSID)
  • HP LaserJet Enterprise M610 | User Guide - Page 148
    wireless network is not functioning 1. For printers that do not support simultaneous wired and wireless connections, make sure that the network that the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the
  • HP LaserJet Enterprise M610 | User Guide - Page 149
    and lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network. 140 Chapter 6 Solve problems ENWW
  • HP LaserJet Enterprise M610 | User Guide - Page 150
    bins, output locating 3 Bonjour identifying 73 browser requirements HP embedded Web Server 72 C cartridge policy 42 protection drivers, supported 11 duplex printing Mac 58 duplex printing (double-sided) settings (Windows) 54 Windows 55 duplexer clearing jams 115 duplexing manually (Mac) 58 manually
  • HP LaserJet Enterprise M610 | User Guide - Page 151
    troubleshooting tools 75 HP Embedded Web Server (EWS) features 72 network connection 73 HP ePrint 66 HP Stapling Mailbox clear jams 118 HP Web Jetadmin 86 HP Web Services locating 3 M Mac driver settings Job Storage 62 Main input tray loading labels 35 managing network 79 manual duplex Mac 58 Windows
  • HP LaserJet Enterprise M610 | User Guide - Page 152
    orientation 20 paper jams HP Stapling Mailbox 118 locations 101 output bin 115 Tray 1 103 Tray 2, 3, and 4 106 Tray 5 109 paper pickup problems solving 94, 96 print drivers, supported 11 print media loading in Tray 1 19 print on both sides Mac 58 manually, Windows 55 Windows 55 print settings HP
  • HP LaserJet Enterprise M610 | User Guide - Page 153
    jams 106 Tray 6 paper jams 109 trays capacity 9 included 9 locating 3 troubleshooting check toner-cartridge status 123 jams 101 network problems 135 paper feed problems 94 wired network 135 wireless network 137 troubleshooting tools HP Embedded Web Server 75 two-sided printing settings (Windows) 54
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User Guide
HP LaserJet Enterprise M610
HP LaserJet Enterprise M611
HP LaserJet Enterprise M612
www.hp.com/videos/LaserJet
www.hp.com/support/ljM610
www.hp.com/support/ljM611
www.hp.com/support/ljM612