HP LaserJet Enterprise flow MFP M830 User Guide 2

HP LaserJet Enterprise flow MFP M830 Manual

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  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 1
    LASERJET ENTERPRISE FLOW MFP M830 User Guide M830z
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 2
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 3
    HP LaserJet Enterprise flow MFP M830 User Guide
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 5
    Table of contents 1 Product introduction ...1 Product comparison ...2 Product views ...5 Product front view ...5 Product back view ...7 Interface ports ...8 Control-panel view ...9 Finishing accessory views ...11 Stapler/stacker ...11 Stapler/stacker with hole punch ...12 Booklet maker ...13
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 6
    ePrint ...54 HP ePrint software ...54 AirPrint ...55 Print from the USB port ...56 Enable the USB port for printing ...56 Print USB documents ...56 5 Copy ...57 Make a copy ...58 Copy on both sides (duplex) ...60 Copy on both sides automatically ...60 Copy on both sides manually ...60 Optimize copy
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 7
    Manage the product ...87 HP Embedded Web Server ...88 How to access the HP Embedded Web Server (EWS 88 HP Utility for Mac OS X ...89 Open HP Utility ...89 HP Utility features ...89 Use HP support: HP High Performance Secure Hard Disks 95 Software and firmware updates ...96 9 Solve problems
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    Print a cleaning page ...163 Visually inspect the toner-cartridge ...163 Check paper and the printing environment 163 Use paper that meets HP specifications 163 Check the environment ...164 Check the EconoMode settings ...164 Try a different print driver ...165 Set the individual tray alignment
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 9
    ...182 Checklist for solving fax problems ...182 What type of phone line are you using 182 Are you using a surge-protection device 182 Are you using a phone company voice-messaging service or an answering machine? . 182 Does your phone line have a call-waiting feature 183 Check fax accessory
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 10
    General fax problems ...184 The fax failed to send ...184 An Out of Memory status fax was still sent 184 No fax address book button displays 184 Not able to locate the Fax settings in HP Web Jetadmin 184 The header is appended to the top of the page when the overlay option is enabled .....
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 11
    US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 12
    and scanning without a computer and upgrading the firmware Wireless direct accessory for "touch" printing from mobile devices (optional on some printers) HP High-Performance Secure Hard Disk Touchscreen control panel Retractable keyboard Prints 55 pages per minute (ppm) on A4 and Letter-size paper
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 13
    -bit and 64-bit NOTE: The software installer does not support the 64-bit version, but the print driver supports it. NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best-effort support for the discontinued XP operating system. Windows Vista, 32-bit
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 14
    CD. For a current list of supported operating systems, go to www.hp.com/support/ljflowMFPM830 for HP's all-inclusive help for your product. If you are located outside the US, go to www.hp.com/support, select a country/region, click Product Support & Troubleshooting, enter the product name, and then
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 15
    Product views ● Product front view ● Product back view ● Interface ports ● Control-panel view Product front view 12 3 4 5 6 7 8 15 9 10 11 14 13 12 1 On/off button 2 Front door (access to the toner cartridge) 3 Hardware integration pocket (for connecting accessory and third-party devices) 4
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    14 Tray 2 15 Finishing accessory (varies with product configuration) 6 Chapter 1 Product introduction ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 17
    Product back view NOTE: The product is shown without a finishing accessory attached. 5 1 4 3 2 1 Left door (access to the fuser and the duplexer) 2 Power connection 3 Connection for a finishing accessory 4 Model and serial number label 5 Formatter (contains the interface ports) ENWW
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    Interface ports 1 2 3 4 5 1 USB port for connecting external USB devices (this port might be covered) 2 Hi-Speed USB 2.0 printing port NOTE: For Easy-access USB printing, use the USB port near the control panel. 3 Local area network (LAN) Ethernet (RJ-45) network port 4 Foreign interface
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    's all-inclusive help for your product. If you are located outside the US, go to www.hp.com/support, select a country/region, click Product Support & Troubleshooting, enter the product name, and then select Search. NOTE: The features that appear on the Home screen can vary, depending on the product
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    12 Copies field 13 Scroll bar 14 Features 15 Keyboard 16 Easy-access USB port The Copies field indicates the number of copies that the product is set to make. Touch the up or down arrows on the scroll bar to see the complete list of available features. Depending on the product configuration, the
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 21
    Finishing accessory views ● Stapler/stacker ● Stapler/stacker with hole punch ● Booklet maker Stapler/stacker 2 3 1 1 Stapler/stacker output bins 2 Stapler/stacker output slot 3 Front door 4 Top cover 5 Upper release latch 6 Stapler 1 7 Lower release latch 45 6 7 ENWW Finishing
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    Stapler/stacker with hole punch 2 3 1 1 Stapler/stacker output bins 2 Stapler/stacker output slot 3 Front door 4 Top cover 5 Upper release latch 6 Hole punch 7 Chad collector 8 Stapler 1 9 Lower release latch 45 6 7 8 9 12 Chapter 1 Product introduction ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 23
    output bins 4 Stapler/stacker output slot 5 Front door 6 Top cover 7 Upper release latch 8 Stapler 1 9 Upper paper delivery guide 10 Lower paper delivery guide 11 Saddle-stitch carriage, access to stapler 2 and stapler 3 12 Paper-advancement knobs for clearing jams 13 Lower
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 24
    additional instructions, go to HP support on the Web. In the US, go to www.hp.com/support/ljflowMFPM830 for HP's all-inclusive help for your product. Outside the US, follow these steps: 1. Go to www.hp.com/support. 2. Select your country/region. 3. Click Product Support & Troubleshooting. 4. Enter
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 25
    US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 26
    Configure trays for paper type and size The product automatically prompts you to configure a tray for type and size in the following situations: ● When you load paper into the tray ● When you specify a particular tray or paper type for a print job through the print driver or a software program and
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    Load Tray 1 CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 1. Open Tray 1. 2. Pull out the tray extension to support the paper. ENWW Load Tray 1 17
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 28
    1 paper orientation on page 19. TIP: To achieve the highest print-quality, HP recommends that you load the paper long-edge first. 4. Make sure that the paper fits under the fill line on the paper guides. 5. Adjust the side guides so that they lightly touch the paper stack, but do not bend it
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    Table 2-1 Tray 1 paper orientation Paper type Image orientation Preprinted, letterhead, or labels Portrait Duplex mode 1-sided printing How to load paper Face-up Top edge toward the back of the product Automatic 2-sided printing Face-up Top edge toward the back of the product Prepunched
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 30
    Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Duplex mode Automatic 2-sided printing How to load paper Face-up Top edge toward the back of the product Envelopes Short edge of the envelope feeding into the product 1-sided printing Face-up Top edge toward the back
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 31
    Tray 2 is shown here. 1. Open the tray. NOTE: Do not open this tray while it is in use. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. ENWW Load Tray 2 and Tray 3 21
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 32
    into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. The control panel shows the tray's paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the type or size. 6. For custom-size paper, you need to
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 33
    Table 2-2 Tray 2 and Tray 3 paper orientation Paper type Image orientation Preprinted or letterhead Portrait Duplex mode 1-sided printing How to load paper Face-down Top edge at the back of the tray Automatic 2-sided printing Face-up Top edge at the back of the tray Landscape 1-sided
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 34
    Table 2-2 Tray 2 and Tray 3 paper orientation (continued) Paper type Image orientation Prepunched Portrait Duplex mode 1-sided printing How to load paper Holes toward the right side of the tray Automatic 2-sided printing Holes toward the left side of the tray 24 Chapter 2 Paper trays ENWW
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    Load Tray 4 and Tray 5 Tray 4 and Tray 5 support only A4 and Letter-size paper. 1. Open the right and left sides of the tray. 2. On each side, adjust the paper-size lever to the correct position for the paper you are using. ENWW Load Tray 4 and Tray 5 25
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 36
    3. Load full reams of paper into each side of the tray. The right side holds 1,500 sheets of paper. The left side holds 2,000 sheets of paper. NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections. 4. Close the right and left sides of the tray. 26 Chapter 2
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    Configure the default staple location 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Stapler/Stacker Settings ● Stapling 3. Select a staple location from the list of options, and then touch the Save button. The
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 38
    ● Three left ● Three right ● Three top ● Three bottom NOTE: For documents with portrait orientation, the holes are on the left. For documents with landscape orientation, the holes are on the top. 28 Chapter 2 Paper trays ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 39
    US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 40
    supplies and paper Order genuine HP parts or accessories Order through service or support providers Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. To access, in a supported Web browser on your computer
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 41
    Replacement set of staple cartridges for Stapler 2 and 3 in the Booklet Maker Mandatory Replacement high-capacity toner cartridge Mandatory Replacement HP Jetdirect ew2500 wireless print server Mandatory Part number C2H57A CF367-67903 CF367-67904 CF367-67905 CF367-67906 CF367-67907 C3F79-37901
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 42
    -67913 Accessories Item HP LaserJet 1500-sheet High-capacity Input Tray HP LaserJet Stapler/Stacker HP LaserJet Stapler/Stacker with 2/3 hole punch HP LaserJet Stapler/Stacker with 2/4 hole punch HP LaserJet Booklet Maker/Finisher HP Jetdirect ew2500 Wireless Print Server HP Jetdirect 2800w NFC
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 43
    from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the cover. The following illustration shows the toner-cartridge components. Figure
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 44
    1. Open the front door. Make sure that the door is completely open. 2. Push the button on the lever, and then rotate the toner-cartridge lever to the down position. 3. Grasp the handle of the used toner cartridge and pull out to remove it. 34 Chapter 3 Parts, supplies, and accessories ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 45
    4. Remove the new toner cartridge from its protective bag. 5. Hold both ends of the toner cartridge and rock it 5-6 times. 6. Align the toner cartridge with its slot, and then insert the toner cartridge into the product. The toner cartridge will drop slightly when it is in place. ENWW Replace the
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 46
    7. Push the button on the lever, and then rotate the toner-cartridge lever to the up position. 8. Close the front door. 36 Chapter 3 Parts, supplies, and accessories ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 47
    US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 48
    Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for different
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 49
    Automatically print on both sides (Windows) NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 50
    4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job. 40 Chapter 4 Print ENWW
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    Manually print on both sides (Windows) NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 52
    4. Select the Print on both sides check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and then place it with the printed-side facing up in Tray 1. 6. If prompted, touch the appropriate control panel button to continue. 42 Chapter 4
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 53
    Print multiple pages per sheet (Windows) NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 54
    4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job. 44
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 55
    Select the paper type (Windows) NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then select Properties or Preferences (the name varies for
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 56
    4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. 46 Chapter 4 Print ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 57
    7. Select the option for the type of paper you are using, and then click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. ENWW Print tasks (Windows) 47
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 58
    the Layout menu. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (Mac OS X) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 59
    Print multiple pages per sheet (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. Open the menus drop-down list or click Show Details, and then click the Layout menu. 4. From the Pages per Sheet drop-down list, select the number of
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 60
    Store print jobs on the product Create a stored job (Windows) You can store jobs on the product so you can print them at any time. NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 61
    4. Select a Job Storage Mode option. ● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until you request it at the product control panel. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 62
    5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name: ● Use Job Name + (1-99): Append a unique number to the end of the job name. ● Replace Existing File: Overwrite the
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 63
    ● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the product memory so you can print it again later. ● Stored Job: Store a job on the product and allow other users to print the job at any time. If you assign a personal identification number (PIN) to the job,
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 64
    to enable Web Services. NOTE: Enabling Web Services might take several minutes. 4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process. For more information, go to www.hp.com/go/support to review additional support information for your product. HP ePrint software
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 65
    use AirPrint, the product must be connected to the same wireless network as the Apple device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint. NOTE: AirPrint does not support USB connections. ENWW Mobile printing 55
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    Print from the USB port This product features easy-access USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB flash drives in the USB port on the front of the product. You can print the following types of files: ● .pdf ● .prn ● .pcl ● .
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 67
    US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 68
    Make a copy 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Copy button. 3. To adjust the number of
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 69
    4. Enter the number of copies, and then touch the OK button. 5. Touch the Start button. ENWW Make a copy 59
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    in the document feeder with the top of the page leading. Adjust the paper guides to fit the size of the document. 2. From the Home screen on the Touch the OK button. 6. Touch the Start button. Copy on both sides manually 1. Load the document on the scanner glass according to the indicators on the
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 71
    Copy button. 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually Adjust button, and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch the Start button. NOTE: These settings are
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 72
    62 Chapter 5 Copy ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 73
    US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 74
    send documents to one or more email addresses. ● Scan and save documents to one or more Microsoft® SharePoint® sites. This feature is available only on HP FutureSmart scanners and HP Flow MFPs. Some scan and send features are not available on the product control panel until you use the
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 75
    Finish. e. On the Save to SharePoint® dialog, click Apply. For more detailed scan and send configuration information, go to www.hp.com/support. Select your country/ region. Click Product Support & Troubleshooting. Enter the product name, and then select Search. ENWW Set up scan/send features 65
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 76
    available in the Quick Sets menu from the control-panel Home screen. Ask the system administrator for assistance with the following steps: 1. Open the HP Embedded Web Server by entering the product IP address in the address line of a Web browser. 2. Click the General tab. 3. On the left navigation
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 77
    appear: SharePoint® Destination Settings, Add SharePoint® Path, SharePoint® Destination Settings NOTE: The Save to SharePoint® feature is available for all HP LaserJet flow MFPs and the Scanjet 8500 fn1, and the Scanjet 7000nx with firmware datecode 20120119 or newer. Proceed through the destination
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 78
    in a folder on the network. The following operating systems support this feature: ● Windows Server 2003, 64-bit ● Windows feature. The system administrator can use the HP Embedded Web Server to configure pre-defined in the document feeder and adjust the paper guides to fit the size of the document.
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 79
    3. To use one of the preset job settings, select one of the items in the Quick Sets list. 4. To set up a new job, touch the File Name text field to open a keyboard, and then type the name for the file. Touch the OK button. 5. If necessary, touch the File Type drop-down menu to select a different
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 80
    6. Touch the Add button that is below the Folder Path field to open a keyboard, and then type the path to the network folder. Use this format for the path: \\path\path Touch the OK button. 7. To configure settings for the document, touch the More Options button. 8. Touch the Start button to save the
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 81
    more email addresses 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the E-mail button. NOTE: If prompted, type your
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 82
    4. Enter the email address. To send to multiple addresses, separate the addresses with a semicolon, or touch the Enter button on the touchscreen keyboard after you type each address. 5. Complete the CC:, Subject:, and File Name: fields by touching the field and using the touchscreen keyboard to
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    8. Touch the Start button to send. NOTE: The product might prompt you to add the email address to the address book. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on
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    For network contacts, if no LDAP servers are listed, click Add, and then follow the instructions to add an LDAP server. 5. Click the Apply button at the bottom of the screen. NOTE: You can also use the HP Embedded Web Server (EWS) to create and manage the address book. 74 Chapter 6 Scan/send ENWW
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    1. From the Home screen on the product control panel, touch the E-mail button. NOTE: If prompted, enter your user name and password. 2. Touch the Address Book button that is next to the To: field to open the Address Book screen. 3. Touch the Add button that is in the lower left corner of the screen.
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    the address book 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the E-mail button. NOTE: If prompted, enter your
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 87
    3. Touch the Address Book button that is next to the To: field to open the Address Book screen. 4. From the drop-down list, select the address book view that you want to use. ENWW Use the address book to send email 77
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 88
    5. Select a name from the list of contacts, and then touch the right arrow button to add the name to the recipients list. Repeat this step for each recipient, and then touch the OK button. 6. Touch the Start button to send. NOTE: You can preview the image at any time by touching the Preview button
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 89
    US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 90
    the Fax Setup Wizard on the control panel override any settings made in the HP Embedded Web Server. ● The first time the product is turned on with a is enabled, use the HP MFP Digital Sending Software Configuration Utility or the HP Embedded Web Server to disable LAN fax. 80 Chapter 7 Fax ENWW
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    Change fax configurations NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings made in the HP Embedded Web Server. ● Fax dialing settings ● General fax send settings ● Fax receive settings Fax dialing settings 1. From the Home screen on the product
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 92
    -call charges by reducing fax transmission time and might be the preferred setting. However, using the JBIG Compression feature might cause compatibility problems when communicating with some older fax machines, in which case you might need to disable it. NOTE: The JBIG Compression feature works
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 93
    should turn it off only if you are having trouble sending or receiving a fax and if you are matching speed dial entry for the fax number entered manually, you can touch Yes to send the fax to is limited by country/region. If you experience problems with the fax accessory answering, and the Rings
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 94
    Menu item Ring Interval Ring Frequency Description Touch the box beneath the Ring Interval heading to open the keypad. Enter a value for the ring interval on the keypad, and then touch the OK button. The default setting for ring interval is 600 ms. Touch the box beneath the Ring Frequency heading
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 95
    Send a fax 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Fax button. You might be prompted to
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 96
    4. Touch the Fax Number field to open the keypad. 5. Enter a phone number, and then touch the OK button. 6. Touch the Start button to send the fax. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 97
    US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 98
    network configuration The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based product IP address ● Linux: Netscape Navigator only ● HP-UX 10 and HP-UX 11: Netscape Navigator 4.7 88 Chapter 8 Manage the product ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 99
    . ● All Settings: Click this button to return to the HP Utility main page. ● Applications: Click this button to manage which HP tools or utilities appear in the Dock. ● HP Support: Click this button to open a browser and go to the HP support Web site for the product. ● Supplies: Click this button
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 100
    . Opens the HP Embedded Web Server page for configuring settings for scanning to email. NOTE: USB connections are not supported. Opens the HP Embedded Web Server page for configuring settings for scanning to a network folder. NOTE: USB connections are not supported. 90 Chapter 8 Manage the product
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 101
    -winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 102
    documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the menus: ● General Settings ● Energy Settings ● Sleep Timer Settings 92 Chapter 8 Manage the product ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 103
    3. Touch Sleep Mode/Auto Off After to select the option. 4. Select the appropriate time period, and then touch the Save button. Set the Sleep Schedule NOTE: You must configure the date and time settings before you can use the Sleep Schedule feature. 1. From the Home screen on the product control
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 104
    the product ● Assign a system password ● Encryption support: HP High Performance Secure Hard Disks Security statements The product supports security standards and recommended protocols that help you keep the and then enter it again in the Verify Password field. 94 Chapter 8 Manage the product ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 105
    password in the Old Password field. 6. Click the Apply button. Make note of the password and store it in a safe place. Encryption support: HP High Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting product
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 106
    Web: ● In the US, go to www.hp.com/support/ljflowMFPM830. Click Drivers & Software. ● Outside the US, go to www.hp.com/support. Select your country/region. Click Drivers & Software. Enter the product name (for example, "LaserJet M575"), and then select Search. 96 Chapter 8 Manage the product ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 107
    fax image quality ● Solve wired network problems ● Solve fax problems For more information: In the US, go to www.hp.com/support/ljflowMFPM830. Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 108
    in loss of data. Touch the Reset button to complete the process. NOTE: The product restarts automatically after the reset operation completes. 98 Chapter 9 Solve problems ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 109
    by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams. For screens that contain settings that describes the problem. The message also contains instructions to help solve the problem. ENWW Control panel help system 99
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 110
    representation, see cartridge replacement instructions. Reinsert the toner cartridge acceptable. Once an HP toner cartridge has reached Very Low, HP's Premium Protection Warranty Supplies. 2. Open the following menus: ● Manage Supplies ● Supply Settings ● Black Cartridge or Color problems ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 111
    Order supplies Order supplies and paper Order through service or support providers Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply Contact an HP-authorized service or support provider. To access, in a supported Web browser on your computer, enter the printer IP address or host
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 112
    guides to the appropriate indentation in the tray. 5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually of paper to the tray. 2. Use only paper that meets HP specifications for this product. 3. Use paper that is not wrinkled,
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 113
    work correctly. Make sure that the paper stack is straight and the guides are against the paper stack. ● The document feeder input tray more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there
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    adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 115
    Clear jams in the front door 1. Open the front door. Make sure that the door is completely open. 2. Push the button on the lever, and then rotate the toner-cartridge lever to the down position. 3. Grasp the handle of the toner cartridge and pull out to remove it. ENWW Clear jams 105
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    4. Turn the green knob counter-clockwise, and then remove the jammed paper. 5. Align the toner cartridge with its slot, and then insert the toner cartridge into the product. The toner cartridge will drop slightly when it is in place. 106 Chapter 9 Solve problems ENWW
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    6. Push the button on the lever, and then rotate the toner-cartridge lever to the up position. 7. Close the front door. ENWW Clear jams 107
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 118
    1, open the right door. 3. If jammed paper is in the Tray 1 feed area, lift the jam access cover and remove the paper. 108 Chapter 9 Solve problems ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 119
    4. Pull the jam-access cover lever out, and then lift it to open it. 5. Gently pull the paper out of the pickup area. ENWW Clear jams 109
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 120
    6. Pull the jam-access cover lever out, and then lower it to close it. 7. Close the right door. 110 Chapter 9 Solve problems ENWW
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    Clear jams in the right door 1. Open the right door. 2. If there is jammed paper in the door, lift the jam access-cover, and then gently pull the paper straight out. 3. If there is jammed paper visible at the bottom of the door, gently pull it straight down. ENWW Clear jams 111
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    4. Pull the jam-access cover lever out, and then lift it to open it. 5. Gently pull the paper out of the pickup area. 112 Chapter 9 Solve problems ENWW
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    6. Pull the jam-access cover lever out, and then lower it to close it. 7. Close the right door. ENWW Clear jams 113
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 124
    Clear jams in Tray 2 and Tray 3 NOTE: The procedure to clear jams for Tray 3 is the same as for Tray 2. Only Tray 2 is shown here. 1. Open the tray. 114 Chapter 9 Solve problems ENWW
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    2. Remove any jammed or damaged sheets of paper. 3. Reinsert and close the tray. ENWW Clear jams 115
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 126
    the trays and discard any damaged sheets. 3. Above the right-side tray, press the green button to release the jam-access plate. 116 Chapter 9 Solve problems ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 127
    4. If jammed paper is in the feed area, pull it down to remove it. 5. Push up on the jam-access plate to close it. 6. Load full reams of paper into each side of the tray. The right side holds 1,500 sheets of paper. The left side holds 2,000 sheets of paper. NOTE: For best results, load full reams of
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    7. Close the right and left trays. 8. Open the jam-access door on the right side of the high-capacity tray cabinet. 118 Chapter 9 Solve problems ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 129
    9. Remove any jammed paper. 10. Close the jam-access door on the right side of the high-capacity tray cabinet. NOTE: If after clearing the jam the product control panel displays a message that there is no paper in the tray or the tray is over filled, remove the tray and look behind it for any
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 130
    Clear jams in the duplexer 1. Pull the release handle on the top of the finishing accessory, and then slide the finisher away from the product until it stops. 2. Open the left door. 3. Lift the jam access cover on the duplexer. 120 Chapter 9 Solve problems ENWW
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    4. Gently remove any jammed or damaged paper from this area by pulling it out of the product. 5. Press down on the latch to release the duplexer. 6. Pull the duplexer straight out of the product until it stops. ENWW Clear jams 121
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    7. Lift the first jam-access cover, and then remove any jammed paper. 8. Lift the second jam-access cover, and then remove any jammed paper. 9. Open the front door. 122 Chapter 9 Solve problems ENWW
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    10. Remove any jammed paper from the opening below the toner-cartridge area. 11. Close the front door. 12. Slide the duplexer into the slot until it locks into place. ENWW Clear jams 123
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    13. Close the left door. 14. Attach the finishing accessory. 124 Chapter 9 Solve problems ENWW
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    Clear jams in the left door (fuser area) WARNING! The fuser can be hot while the product is in use. 1. Lift the release handle on the top of the finishing accessory, and then slide the finisher away from the product until it stops. 2. Open the left door of the product. ENWW Clear jams 125
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    3. Push down to release the latch on the duplexer. 4. Pull the duplexer straight out of the product until it stops. 5. Open the jam-access cover. WARNING! The fuser can be hot while the product is in use. 126 Chapter 9 Solve problems ENWW
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    6. Gently remove the jammed paper. 7. Slide the duplexer into the slot until it locks into place. ENWW Clear jams 127
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    8. Close the left door. 9. Attach the finisher. 128 Chapter 9 Solve problems ENWW
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    Clear jams in the stapler/stacker accessory ● Clear jams in the stapler/stacker ● Clear connection jams ● Clear Staple 1 jams Clear jams in the stapler/stacker 1. Open the top left door. 2. Lift the jam access cover for the output slot, and gently remove any jammed paper. ENWW Clear jams 129
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    3. Remove all paper from the top left door area. 4. Close the top left door. 130 Chapter 9 Solve problems ENWW
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    Clear connection jams 1. Pull the release handle on the top of the finishing accessory, and then slide the finisher away from the product until it stops. 2. Remove any paper from the area. 3. Attach the finishing accessory. ENWW Clear jams 131
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 142
    Clear Staple 1 jams 1. Lift the jam access cover for the output slot, and gently remove any jammed paper. 2. Wait three seconds, and then open the front left door. 3. Pull the staple cartridge up and out to remove it. 132 Chapter 9 Solve problems ENWW
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    4. Lift up the metal handle on the front of the staple cartridge. 5. Remove any jammed staples from the staple cartridge. 6. Push down the metal handle on the front of the staple cartridge. ENWW Clear jams 133
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    7. Insert the staple cartridge. Press down on the top of the staple cartridge until it clicks into place. 8. Close the front left door. 134 Chapter 9 Solve problems ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 145
    Clear jams in the stapler/stacker with hole punch accessory ● Clear top left door jams in the stapler/stacker with hole punch accessory ● Clear a connection jam in the stapler/stacker with hole punch accessory ● Clear Staple 1 jams Clear top left door jams in the stapler/stacker with hole punch
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 146
    3. Turn the knob to align the arrows. 2 1 4. Lift the hole-punch unit. 5. Lift the jam access cover for the output slot, and gently remove any jammed paper. 136 Chapter 9 Solve problems ENWW
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    6. Remove jammed paper from top left cover area. 7. Close the hole-punch unit. NOTE: Ensure the notch on the hole punch is positioned as shown in the graphic. ENWW Clear jams 137
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    8. Close the top left door. 9. Close the front left door. 138 Chapter 9 Solve problems ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 149
    Clear a connection jam in the stapler/stacker with hole punch accessory 1. Pull the release handle on the top of the finishing accessory, and then slide the finisher away from the product until it stops. 2. Remove any paper from the area. 3. Open the front left door. ENWW Clear jams 139
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    4. Open the top left door. 5. Turn the knob to align the arrows, and then gently pull out the jammed paper. 2 1 6. If you cannot remove the jammed paper, lift the hole-punch unit. 140 Chapter 9 Solve problems ENWW
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    7. Remove the jammed paper from the bottom of the hole-punch unit. 8. Close the hole-punch unit. NOTE: Ensure the arrow on the hole-punch knob is positioned as shown in the graphic. 9. Close the top left door. ENWW Clear jams 141
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    10. Close the front left door. 11. Attach the finishing accessory to the product. 142 Chapter 9 Solve problems ENWW
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    Clear Staple 1 jams 1. Lift the jam access cover for the output slot, and gently remove any jammed paper. 2. Wait three seconds, and then open the front left door. 3. Pull the staple cartridge up and out to remove it. ENWW Clear jams 143
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    4. Lift up the metal handle on the front of the staple cartridge. 5. Remove any jammed staples from the staple cartridge. 6. Push down the metal handle on the front of the staple cartridge. 144 Chapter 9 Solve problems ENWW
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    7. Insert the staple cartridge. Press down on the top of the staple cartridge until it clicks into place. 8. Close the front left door. ENWW Clear jams 145
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    the lower jam-release lever to the right, and then remove any paper. 3. Move the lower jam-release handle to the left. 146 Chapter 9 Solve problems ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 157
    4. Move the upper jam-release handle to the right, and then remove any paper. 5. Move the upper jam-release handle to the left. 6. Open the lower booklet door. 7. Turn the lower jam-release knob counterclockwise. ENWW Clear jams 147
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 158
    8. Press the jam-release knob, and then turn it clockwise. 9. Remove all paper from the lower booklet door area, and then close the door. 10. Close the front left door. 148 Chapter 9 Solve problems ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 159
    Clear connection jams 1. Pull the release handle on the top of the finishing accessory, and then slide the finisher away from the product until it stops. 2. Remove any paper from the area. 3. Attach the finishing accessory. ENWW Clear jams 149
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 160
    Clear Staple 1 jams 1. Lift the jam access cover for the output slot, and gently remove any jammed paper. 2. Wait three seconds, and then open the front left door. 3. Pull the staple cartridge up and out to remove it. 150 Chapter 9 Solve problems ENWW
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    4. Lift up the metal handle on the front of the staple cartridge. 5. Remove any jammed staples from the staple cartridge. 6. Push down the metal handle on the front of the staple cartridge. ENWW Clear jams 151
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    7. Insert the staple cartridge. Press down on the top of the staple cartridge until it clicks into place. 8. Close the front left door. 152 Chapter 9 Solve problems ENWW
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    Clear staple jams in the booklet maker 1. Open the front left door. 2. Move the lower delivery guide handle to the right, and then remove any paper. 3. Move the lower delivery guide handle to the left. 4. Grasp the green handle and pull the staple carriage out. ENWW Clear jams 153
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    of the saddle-staple cartridge, push up on the plate at the front of the cartridge, and then remove any jammed staples. 3 1 2 154 Chapter 9 Solve problems ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 165
    8. Press down on the front of the saddle-staple cartridge close it. 9. Insert the staple cartridges. 10. Pull the handle of the staple cartridge unit toward you and rotate it downward to its original position. Lock it into position by pushing in the handle. 2 1 ENWW Clear jams 155
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    closed properly. Pull the saddle-stitch carriage out of the finisher and reseat the stapler unit. 12. Close the front left door. 156 Chapter 9 Solve problems ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 167
    Clear jams in the document feeder 1. Lift the latch to release the document-feeder cover. 2. Open the document-feeder cover. 3. Lift the jam-access door, and remove any jammed paper. If necessary, rotate the green wheel at the front of the document feeder to remove jammed paper. ENWW Clear jams 157
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 168
    4. Press on the door next to the document-feeder rollers to make sure it is closed completely. 5. Lift the document feeder input tray. 6. Squeeze inward on the two slots at each end of the e-Duplex assembly. 158 Chapter 9 Solve problems ENWW
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    7. Remove the e-Duplex assembly by pulling it out. 8. Remove any jammed paper. 9. Reinstall the e-Duplex assembly by sliding it in until it locks into place. ENWW Clear jams 159
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    input tray. 11. Close the document-feeder cover. NOTE: To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly against the document. Remove all staples and paper more frequently than originals that are printed on plain paper. 160 Chapter 9 Solve problems ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 171
    setting for the print job Check the paper type setting if you are printing from a software program and the pages have any of these problems: ● smeared print ● fuzzy print ● dark print ● curled paper ● scattered dots of toner ● loose toner ● small areas of missing toner Check the paper type setting
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 172
    see if you are using a genuine HP cartridge. A genuine HP toner cartridge has the words "HP" on it, or has the HP logo on it. For more information on identifying HP cartridges go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 173
    several times and reinstall it. Print a few pages to see if the problem has resolved. Check paper and the printing environment Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 174
    are a common cause for paper-feeding problems. Try the following solutions: ● Move the vents on the product. The product requires good air flow on all sides, including the top. ● Protect the residue inside the product. Check the EconoMode settings HP does not recommend the full-time use of EconoMode
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 175
    for printing from postscript emulation needs, or for postscript flash font support ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from third-party or custom software programs
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 176
    Settings ● Print Quality ● Image Registration 3. Select the tray that you want to adjust. 4. Touch the Print Test Page button, and then follow the instructions on the printed pages. 5. Touch the Print Test Page button to verify the results, and then make further adjustments if necessary. 6. When you
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 177
    Improve copy image quality ● Check the scanner glass for dirt and smudges ● Calibrate the scanner ● Check the paper settings ● Check the image-adjustment settings ● Optimize copy quality for text or pictures ● Edge-to-edge copying ● Clean the pickup rollers and separation pad in the document feeder
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 178
    might seep and damage the product. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be scanner. NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are against the original document. 1. 9 Solve problems ENWW
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    Copy button. 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch the Start button. NOTE: These settings are
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    moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder cover. 170 Chapter 9 Solve problems ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 181
    Improve scan image quality ● Check the scanner glass for dirt and smudges ● Check the resolution settings ● Check the image-adjustment settings ● Optimize scan quality for text or pictures ● Check the output-quality settings ● Clean the pickup rollers and separation pad in the document feeder Check
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 182
    on the glass or platen. They might seep and damage the product. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of Default Job Options menu. 5. Touch the Image Adjustment button. 172 Chapter 9 Solve problems ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 183
    SharePoint® 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch the Start button. NOTE: These settings are
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 184
    moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder cover. 174 Chapter 9 Solve problems ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 185
    Improve fax image quality ● Check the scanner glass for dirt and smudges ● Check the send-fax resolution settings ● Check the image-adjustment settings ● Optimize fax quality for text or pictures ● Check the error-correction settings ● Send to a different fax machine ● Clean the pickup rollers and
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 186
    on the glass or platen. They might seep and damage the product. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip Fax Send Settings ● Default Job Options 3. Touch the Resolution button. 176 Chapter 9 Solve problems ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 187
    Fax button. 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch the Start button. NOTE: These settings are
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 188
    Send to a different fax machine Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial recipient's fax machine settings or supplies status. Clean the pickup rollers and separation pad in the document feeder 1. Lift the
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 189
    the Save button. Check the sender's fax machine Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the following changes: ● Make sure the
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 190
    settings for the network ● New software programs might be causing compatibility problems ● The computer or workstation might be set up incorrectly ● The product is disabled, or other network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is a function of
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 191
    The product is using incorrect link and duplex settings for the network HP recommends leaving these settings in automatic mode (the default setting). If for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and
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    directly to the phone jack on the wall to determine whether the problem is with the surge-protection device. Are you using a phone company voice-messaging service or an answering machine? If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 193
    If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you are using LAN fax or fax settings yet. The fax accessory is installed and operational; however, the HP Digital Sending utility has either disabled the product fax feature or has enabled LAN
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 194
    The following are some common fax problems. The fax failed to send JBIG is enabled, and the receiving button displays The fax address book feature has not been enabled. Use the HP MFP Digital Sending Software Configuration utility to enable the fax address book feature. Not able to locate the
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 195
    The volume setting needs to be adjusted. Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu. ENWW Solve fax problems 185
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    186 Chapter 9 Solve problems ENWW
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 197
    5 Bonjour identifying 88 booklet maker delivery guides, locating 13 front door locating 13 jams 60 both sides, copying manually duplex, manual 60 browser requirements HP embedded Web Server 88 8 Explorer, versions supported HP Embedded Web Server 88 F fax feeding problems 184 optimize for text
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 198
    feeding problems 184 FIH ( manual duplex Mac 48 Windows 41 margins, small copying 169 memory included 2 memory chip (toner) locating 33 moblie printing solutions 2 model number locating 7 multiple pages per sheet printing (Mac) 49 printing (Windows) 43 N Netscape Navigator, versions supported HP
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 199
    supplies and accessories 30 OS (operating system) supported 2 output bins locating 5 P pages per 114 Tray 4 and Tray 5 116 paper pickup problems solving 102 paper types selecting (Mac) 49 selecting Sleep button locating 9 small margins 169 software HP Utility 89 special paper printing (Windows) 45
  • HP LaserJet Enterprise flow MFP M830 | User Guide 2 - Page 200
    locating 12 stapling setting default location 27 Start button locating 9 status HP Utility, Mac 89 status of product 9 status, fax accessory page capacity 2 configure 16 included 2 locating 5 troubleshooting jams 104 network problems 180 paper feed problems 102 wired network 180 two-sided copying 60
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User Guide
LASERJET ENTERPRISE FLOW MFP M830
M830z