Replacing and recycling supplies
......................................................................................
65
Redistribute toner
..............................................................................................................
65
HP policy on non-HP supplies
...........................................................................................
65
HP fraud hotline
.................................................................................................................
66
Cleaning the device
............................................................................................................................
67
To clean the exterior
..........................................................................................................
67
To clean the scanner glass
................................................................................................
67
To clean the lid backing
.....................................................................................................
67
To clean the paper path
.....................................................................................................
68
Changing the print cartridge
...............................................................................................................
69
9
Problem solving
Problem-solving checklist
...................................................................................................................
72
Clearing jams
.....................................................................................................................................
74
Causes of jams
..................................................................................................................
74
Tips to avoid jams
.............................................................................................................
74
Where to look for jams
.......................................................................................................
75
Input trays
..........................................................................................................................
76
Output bin
..........................................................................................................................
78
Print-cartridge area
............................................................................................................
78
Control-panel messages
....................................................................................................................
80
Alert and warning messages
............................................................................................
80
Alert and warning message tables
....................................................................
80
Critical error messages
......................................................................................................
81
Critical error message tables
............................................................................
81
Print problems
....................................................................................................................................
83
Print quality problems
........................................................................................................
83
Improving print quality
.......................................................................................
83
Understanding print-quality settings
.................................................
83
Identifying and correcting print defects
.............................................................
84
Print-quality checklist
........................................................................
84
General print-quality issues
..............................................................
84
Media-handling problems
..................................................................................................
88
Print-media guidelines
.......................................................................................
88
Solving print-media problems
............................................................................
89
Performance problems
......................................................................................................
90
Copy problems
...................................................................................................................................
91
Preventing problems
..........................................................................................................
91
Image problems
.................................................................................................................
91
Media-handling problems
..................................................................................................
92
Performance problems
......................................................................................................
94
Scan problems
...................................................................................................................................
95
Solving scanned-image problems
......................................................................................
95
vi
ENWW