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HP LaserJet M1005 HP LaserJet M1005 MFP - User Guide - Page 82

Problem-solving checklist

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Problem-solving checklist Follow these steps when trying to solve a problem with the device. Step number 1 2 3 4 Verification step Possible problems Solutions Is the power on? No power due to failed power source, cable, 1. switch, or fuse. When the device is connected 2. to a grounded power source and is turned on, the control panel shows Initializing..., and 3. the main motor rotates for approximately 10 seconds. Verify that the device is plugged in. Verify that the power cable is functional and that the power switch is on. Check the power source by plugging the device directly into the wall or into a different outlet. Motor does not rotate. 1. Verify that the print cartridge is installed correctly. See Changing the print cartridge on page 69. 2. Verify that the top cover is closed. Does Ready appear in the device control panel? The control panel should function without error messages. Control panel shows an error. See Control-panel messages on page 80 for a list of common messages that will help you correct the error. If the error persists, contact HP Customer Care. See HP Customer Care on page 108 or the support flyer that came in the device box. Do information pages print? Print a Configuration report. See Information pages on page 64. An error message appears on the controlpanel display. Media does not move smoothly through the device paper path. See Control-panel messages on page 80 for a list of common messages that will help you correct the error. Make sure that media that meets HP specifications. See Media specifications on page 13 Clean the paper path. See To clean the paper path on page 68. Poor print quality. See Print quality problems on page 83. If the error persists, contact HP Customer Care. See HP Customer Care on page 108 or the support flyer that came in the device box. Does the device copy? Poor copy quality from the flatbed. Place the Configuration report on the flatbed scanner and make a copy. 1. Clean the flatbed glass. See To clean the scanner glass on page 67. 2. If, after performing the maintenance, the problem persists, see Copy problems on page 91. If the error persists, contact HP Customer Care. See HP Customer Care on page 108 or the support flyer that came in the device box. 72 Chapter 9 Problem solving ENWW

Section	Page
Device basics	11
Device features	12
Device parts	13
Front view	13
Back view	13
Control panel	14
Software	15
Minimum system requirements	16
Supported operating systems	16
Software installation	17
Printer driver	18
Printer-driver Help	18
Changing printer-driver settings	19
Software for Windows	20
HP LaserJet Scan software	20
Installing Windows device software	20
Uninstalling Windows device software	20
Software for Macintosh	21
Installing Macintosh device software	21
Uninstalling Macintosh device software	21
Media specifications	23
General guidelines	24
Choosing paper and other media	24
HP media	24
Media to avoid	24
Media that can damage the device	25
Guidelines for using media	26
Paper	26
Colored paper	27
Custom-size media	27
Labels	27
Label construction	27
Transparencies	27
Envelopes	28
Envelope construction	28
Envelopes with double-side seams	28
Envelopes with adhesive strips or flaps	29
Envelope storage	29
Card stock and heavy media	29
Card stock construction	29
Card stock guidelines	29
Letterhead and preprinted forms	30
Supported media weights and sizes	31
Printing and storage environment	32
Using the device	33
Loading media	34
Loading documents to copy or scan	34
Loading input trays	34
Priority input tray	34
Main input tray (tray 1)	35
Controlling print jobs	36
Print-settings priorities	36
Selecting a source	36
Selecting a type or size	36
Using the device control panel	37
Changing the control-panel display language	37
Changing the default media size and type	37
To change the default media size	37
To change the default media type	38
Printing	39
Using features in the Windows printer driver	40
Creating and using quick sets	40
Creating and using watermarks	41
Resizing documents	41
Setting a custom paper size from the printer driver	42
Using different paper and printing covers	42
Printing a blank first page or last page	42
Printing multiple pages on one sheet of paper	42
Printing on both sides	43
Using features in the Macintosh printer driver	45
Creating and using presets	45
Printing a cover page (Macintosh)	46
Printing multiple pages on one sheet of paper (Macintosh)	46
Printing on both sides (Macintosh)	47
Printing on special media	49
Using archive print	49
Canceling a print job	50
Copy	51
Starting a copy job	52
Canceling a copy job	52
Adjusting the copy quality	52
Adjusting the lighter/darker (contrast) setting	54
Reducing or enlarging copies	55
Adjusting the copy size	55
Copying multiple pages on one sheet of paper	56
Changing the number of copies	57
Copying onto media of different types and sizes	58
Copying two-sided documents	60
Copying photos and books	62
Viewing copy settings	63
Scan	65
Understanding scanning methods	66
Scanning by using HP LaserJet Scan (Windows)	67
Canceling a scan job	67
Scanning by using other software	68
Using TWAIN-compliant and WIA-compliant software	68
Scanning from a TWAIN-enabled program	68
To scan from a TWAIN-enabled program	68
Scanning from a WIA-enabled program (Windows XP or Windows Server 2003)	68
To scan from a WIA-enabled program	68
Scanning a photo or a book	69
Scanning by using optical character recognition (OCR) software	70
Readiris	70
Scanner resolution and color	71
Resolution and color guidelines	72
Resolution	72
Color	72
Managing and maintaining the device	73
Information pages	74
Managing supplies	75
Checking supplies status	75
Storing supplies	75
Replacing and recycling supplies	75
Redistribute toner	75
HP policy on non-HP supplies	75
HP fraud hotline	76
Cleaning the device	77
To clean the exterior	77
To clean the scanner glass	77
To clean the lid backing	77
To clean the paper path	78
Changing the print cartridge	79
Problem solving	81
Problem-solving checklist	82
Clearing jams	84
Causes of jams	84
Tips to avoid jams	84
Where to look for jams	85
Input trays	86
Output bin	88
Print-cartridge area	88
Control-panel messages	90
Alert and warning messages	90
Alert and warning message tables	90
Critical error messages	91
Critical error message tables	91
Print problems	93
Print quality problems	93
Improving print quality	93
Understanding print-quality settings	93
To temporarily change print-quality settings	93
To change print-quality settings for all future jobs	93
Identifying and correcting print defects	94
Print-quality checklist	94
General print-quality issues	94
Media-handling problems	98
Print-media guidelines	98
Solving print-media problems	99
Performance problems	100
Copy problems	101
Preventing problems	101
Image problems	101
Media-handling problems	102
Performance problems	104
Scan problems	105
Solving scanned-image problems	105
Scan-quality problems	106
Preventing problems	106
Solving scan-quality problems	106
Control-panel display problems	107
Solving common Macintosh problems	108
Problems with Mac OS X V10.3 and Mac OS X V10.4	108
Problem-solving tools	110
Restoring the factory-set defaults	110
Reducing paper curl	110
Accessories and ordering information	111
Supplies	112
Cable and interface accessories	112
User-replaceable parts	112
Paper and other print media	112
Service and support	115
Hewlett-Packard limited warranty statement	116
Print Cartridge Limited Warranty Statement	117
Availability of support and service	118
HP Customer Care	118
Hardware service	119
Extended warranty	119
Guidelines for repacking the device	120
Device specifications	121
Physical specifications	122
Electrical specifications	122
Power consumption	122
Environmental specifications	122
Acoustic emissions	123
Regulatory information	125
FCC compliance	126
Environmental Product Stewardship program	126
Protecting the environment	126
Ozone production	126
Power consumption	126
HP LaserJet printing supplies	128
Disposal of waste equipment by users in private household in the European Union	129
Material safety data sheet	129
For more information	129
Declaration of conformity	130
Country-/region-specific safety statements	131
Laser safety statement	131
Canadian DOC statement	131
Korean EMI statement	131
Finnish laser statement	132
Glossary	133

Match case Limit results 1 per page

Problem-solving checklist

Follow these steps when trying to solve a problem with the device.

Step

number

Verification step

Possible problems

Solutions

Is the power on?

When the device is connected

to a grounded power source

and is turned on, the control

panel shows

Initializing...

, and

the main motor rotates for

approximately 10 seconds.

No power due to failed power source, cable,

switch, or fuse.

Verify that the device is plugged in.

Verify that the power cable is functional

and that the power switch is on.

Check the power source by plugging

the device directly into the wall or into

a different outlet.

Motor does not rotate.

Verify that the print cartridge is

installed correctly. See

Changing the

print cartridge

on page

Verify that the top cover is closed.

Does

Ready

appear in the

device control panel?

The control panel should

function without error

messages.

Control panel shows an error.

See

Control-panel messages

on page

for a list of common messages that will help

you correct the error.

If the error persists, contact HP Customer

Care. See

HP Customer Care

on page

108

or the support flyer that came

in the device box.

Do information pages print?

Print a Configuration report.

See

Information pages

on page

An error message appears on the control-

panel display.

See

Control-panel messages

on page

for a list of common messages that will help

you correct the error.

Media does not move smoothly through the

device paper path.

Make sure that media that meets

HP specifications. See

Media specifications

on page

Clean the paper path. See

To clean the

paper path

on page

Poor print quality.

See

Print quality problems

on page

If the error persists, contact HP Customer

Care. See

HP Customer Care

on page

108

or the support flyer that came

in the device box.

Does the device copy?

Place the Configuration report

on the flatbed scanner and

make a copy.

Poor copy quality from the flatbed.

Clean the flatbed glass. See

To clean

the scanner glass

on page

If, after performing the maintenance,

the problem persists, see

Copy

problems

on page

If the error persists, contact HP Customer Care. See

HP Customer Care

on page

108

the support flyer that came in the device box.

Chapter 9

Problem solving

ENWW