HP LaserJet M1005 HP LaserJet M1005 MFP - User Guide - Page 83
number, Verification step, Possible problems, Solutions, If the error persists
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Step number 5 6 Verification step Possible problems Solutions Does the device print from the computer? Connect the USB cable to the device and the computer. Use a word-processing program to send a print job to the device. Software is not installed correctly or an error occurred during software installation. Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting. The cable is not connected correctly. Reconnect the cable. An incorrect driver is selected. Select the proper driver. Other devices are connected to the USB port. Disconnect the other devices and try again to print. There is a port driver problem in Microsoft Windows. Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting. If the error persists, contact HP Customer Care. See HP Customer Care on page 108 or the support flyer that came in the device box. Does the device scan to the computer? Initiate a scan from the basic desktop software at your computer. The cable is not connected correctly. Reconnect the cable. Software is not installed correctly or an error occurred during software installation. Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting. If the error persists, turn off the device and then turn on the device. If the error still persists, contact HP Customer Care. See HP Customer Care on page 108 or the support flyer that came in the device box. ENWW Problem-solving checklist 73