HP LaserJet M2000 Software Technical Reference
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- HP LaserJet M2000 | Software Technical Reference - Page 1
HP LaserJet M2727 MFP Series Software Technical Reference - HP LaserJet M2000 | Software Technical Reference - Page 2
- HP LaserJet M2000 | Software Technical Reference - Page 3
HP LaserJet M2727 MFP Series Software Technical Reference - HP LaserJet M2000 | Software Technical Reference - Page 4
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - HP LaserJet M2000 | Software Technical Reference - Page 5
Install Notes 22 HP LaserJet M2727 MFP Series User Guide 22 Availability ...23 2 Software description Windows printing-system software ...28 Supported operating systems for Windows 28 Windows system requirements 28 Supported printer drivers for Windows 29 Select the correct printer driver - HP LaserJet M2000 | Software Technical Reference - Page 6
Windows 30 HP Driver Diagnostic Printer Check Tool 32 Supported utilities for Windows ...33 HP ToolboxFX ...33 Embedded 56 Block Faxes 59 Fax Data Properties 59 Help ...60 User Guide 61 Troubleshooting 62 Animated Demonstrations 63 System Settings 64 Device Information 65 Paper Handling - HP LaserJet M2000 | Software Technical Reference - Page 7
...89 About HP ToolboxFX dialog box 89 HP Instant Support 90 Support and Troubleshooting 90 Product Registration 91 Shop for Supplies 91 HP Handling 107 Print Quality ...108 Paper Types ...109 System Setup 110 Service ...111 Password ...111 Print ...112 Printing ...112 PCL5c ...113 PostScript - HP LaserJet M2000 | Software Technical Reference - Page 8
- Overview tab 129 HP Easy Printer Care - Support tab 135 Device Management 136 Troubleshooting Tools and Help 137 HP Customer Participation Program 138 Scan installation instructions 184 General Windows installation for direct connections 184 Windows installation instructions for direct - HP LaserJet M2000 | Software Technical Reference - Page 9
189 Detailed Windows installation instructions 190 Recommended Install ... driver only installation 235 Files and folders not removed, and manual uninstall for Windows 236 4 HP PCL 6 and HP postscript icons 240 HP postscript level 3 emulation support 241 Advanced tab features ...242 Paper/Output - HP LaserJet M2000 | Software Technical Reference - Page 10
Flip pages up 268 Booklet layout 268 Pages per sheet 269 Print page borders 269 Page order 270 Document preview image 270 Orientation ...270 Services tab features ...271 Device Settings tab features 273 Form To Tray Assignment 275 Font Substitution Table 276 External Fonts (HP PCL 6 printer - HP LaserJet M2000 | Software Technical Reference - Page 11
Options 281 Tray 3 282 Duplex Unit (for 2-Sided Printing 282 Allow Manual Duplexing 282 Printer Memory 282 Postscript Passthrough (HP postscript level 3 emulation software 290 Supported printer drivers for Macintosh 290 Change printer-driver settings for Macintosh 290 Supported software - HP LaserJet M2000 | Software Technical Reference - Page 12
MFP uninstall instructions for Macintosh of the page (duplex printing 318 Use the Services menu 318 Scan from the product and HP 322 Understand paper and print media use 322 Supported paper and print media sizes 322 Special paper a flash executable file 332 Problem solve ...333 Port communication - HP LaserJet M2000 | Software Technical Reference - Page 13
Instructions ...348 Installation options 348 INSTALLING SOFTWARE ON WINDOWS XP AND WINDOWS VISTA ...... 349 INSTALLING SOFTWARE ON WINDOWS 2000 AND WINDOWS 2003 SERVER ...349 Uninstaller ...349 Technical assistance ...350 Customer support 350 Web ...350 HP software and support services - HP LaserJet M2000 | Software Technical Reference - Page 14
xii ENWW - HP LaserJet M2000 | Software Technical Reference - Page 15
fuser modes 73 Table 2-7 Printing options and settings ...79 Table 2-8 Advanced network settings options and settings 87 Table 2-9 Examples of supported e-mail programs 145 Table 2-10 Available scan settings ...145 Table 2-11 Software features by connection type 176 Table 2-12 Multitasking - HP LaserJet M2000 | Software Technical Reference - Page 16
xiv ENWW - HP LaserJet M2000 | Software Technical Reference - Page 17
screen ...59 Figure 2-26 Fax Data Properties screen ...60 Figure 2-27 User Guide screen ...61 Figure 2-28 Troubleshooting screen ...62 Figure 2-29 Problem solve - HP LaserJet M2727 MFP Series User Guide 63 Figure 2-30 Animated Demonstrations screen 64 Figure 2-31 Device Information screen ...65 - HP LaserJet M2000 | Software Technical Reference - Page 18
105 Device Information screen ...106 Paper Handling screen ...107 Print Quality screen ...108 Paper Types screen ...109 System Setup screen ...110 Service screen ...111 Password screen ...111 Printing screen ...112 PCL5c screen ...113 PostScript screen ...113 Fax Receive screen ...114 Fax Phone Book - HP LaserJet M2000 | Software Technical Reference - Page 19
2-97 Support tab ...135 Figure 2-98 Support Help screen ...136 Figure 2-99 HP Proactive Support dialog box Utility - Fax Identification: Distinctive Ring Service? screen 159 Figure 2-118 Fax Setup screen 164 Figure 2-123 Fax Setup Utility - Manual answer mode screen 165 Figure 2-124 Fax Setup - HP LaserJet M2000 | Software Technical Reference - Page 20
Figure 3-7 Recommended Install - Easy Install - Initial screen 195 Figure 3-8 Recommended Install - Easy Install - Connection Type screen 196 Figure 3-9 Recommended Install - Easy Install - USB - Connect Your Device Now screen 197 Figure 3-10 Recommended Install - Easy Install - USB - Device has - HP LaserJet M2000 | Software Technical Reference - Page 21
box ...263 Figure 4-16 Finishing tab ...266 Figure 4-17 Page-order preview images ...270 Figure 4-18 Document preview image ...270 Figure 4-19 Services tab ...272 Figure 4-20 HP PCL 6 printer driver Device Settings tab 274 Figure 4-21 HP postscript level 3 emulation printer driver Device Settings - HP LaserJet M2000 | Software Technical Reference - Page 22
xx ENWW - HP LaserJet M2000 | Software Technical Reference - Page 23
software technical reference (STR) provides information about and troubleshooting tips for the printing-system software for the product. as a quick-reference tool for Customer Care Center (CCC) agents, support engineers, system administrators, management information systems (MIS) personnel, and end - HP LaserJet M2000 | Software Technical Reference - Page 24
Product comparison The product is available in the following configurations. HP LaserJet M2727nf MFP HP LaserJet M2727nfs MFP ● Prints letter-size pages at speeds up to 27 pages per HP LaserJet M2727nf MFP, plus: minute (ppm) and A4-size pages at speeds up to 26 ppm. ● Additional 250-sheet - HP LaserJet M2000 | Software Technical Reference - Page 25
of life remaining in the print cartridge. ● No-shake cartridge design. ● Authentication for HP print cartridges. ● Enabled supplies-ordering capability. ● Online user guide that is compatible with text screen-readers. ● Print cartridges can be installed and removed by using one hand. ● All doors and - HP LaserJet M2000 | Software Technical Reference - Page 26
Product walkaround Front view 1 Tray 2 2 Tray 1 3 Print-cartridge door latch 4 Top (face-down) output bin 5 Control panel 6 Automatic document feeder (ADF) input tray 7 Automatic document feeder (ADF) output bin 8 Convenience stapler (HP LaserJet M2727nfs MFP only) 9 Power switch 10 Optional Tray 3 - HP LaserJet M2000 | Software Technical Reference - Page 27
Purpose and scope Interface ports The product has a 10/100 Base-T (RJ-45) network port, a Hi-Speed USB 2.0 port, and fax ports. 1 2 3 1 Hi-Speed USB 2.0 port 2 Network port 3 Fax ports Serial number and model number location The serial number and product model number label is on the rear output - HP LaserJet M2000 | Software Technical Reference - Page 28
● Linux (Web only) ● UNIX model scripts (Web only) NOTE: For Mac OS X v10.4 and later, PPC and Intel Core Processor Macs are supported. Supported printer drivers Operating system Windows Mac OS X v10.3, v10.4, and later PCL 5 UPD (Web only) PCL 6 HP postscript level 3 emulation 1 6 Chapter - HP LaserJet M2000 | Software Technical Reference - Page 29
, download the HP postscript level 3 emulation printer driver from www.hp.com/go/linuxprinting. The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver. Software included - HP LaserJet M2000 | Software Technical Reference - Page 30
Express installation (USB or network) for Windows ● HP MFP drivers ◦ PCL 6 printer driver ◦ Scan driver (WIA) NOTE: Express installation supports faxing by using the control panel. NOTE: The HP postscript level 3 emulation printer driver must be installed by using the Microsoft Add Printer wizard. - HP LaserJet M2000 | Software Technical Reference - Page 31
installer that improves the printing-system software installation process and supports a software-first installation. ◦ Software-first is the recommended panel. ◦ HP LaserJet Scan uses a wizard-based interface that guides you through creating, changing, or deleting destinations with settings that you - HP LaserJet M2000 | Software Technical Reference - Page 32
Windows Vista only) X (Windows XP and Windows Vista only) TWAIN driver X X WIA driver X X Scrubber utility X X Online user guide X X Web registration X X 1 Two installers run in sequence. 2 Includes Scan To configuration. Software component availability The following table lists - HP LaserJet M2000 | Software Technical Reference - Page 33
X X HP ToolboxFX3 X Online documentation HP LaserJet M2727 MFP Series User Guide X X X Hewlett-Packard LaserJet M2727 MFP Series X X X Printer This component is available at the following Web site: www.hp.com/support/net_printing 2 This component is available at the following Web site: www - HP LaserJet M2000 | Software Technical Reference - Page 34
XX HP PCL 6, HP postscript level 3 emulation, and HP PCL 5 UPD All supported X operating systems XXXXXXX XX X Common Windows Installer All supported operating systems XX XX XX Online manuals (.PDF) XP, Vista X X X X X X X X X X XX X Scan drivers XP, Vista X XXXXXXX XX X Readiris - HP LaserJet M2000 | Software Technical Reference - Page 35
XXX X postscript level 3 systems emulation, and HP PCL 5 UPD XXXX Common Windows All supported operating XXX X Installer systems XXXX Online manuals (.PDF) XP, Vista XXXXXXXXXXXX Scan drivers XP, Vista XXX X XXXX Readiris text recognition 2000, XP, Vista XXXXXXXXXXXX - HP LaserJet M2000 | Software Technical Reference - Page 36
1 Windows operating system RO RU SK SL SR SV TH TR UK VI ZH ZH CN TW Common Windows All supported operating X Installer systems XXX XX Online manuals (.PDF) XP, Vista XXXXXXXXXXXX Scan drivers XP, Vista XX XXX XX Readiris text recognition 2000, XP, Vista XXXXXXXXXXXX Readiris UI - HP LaserJet M2000 | Software Technical Reference - Page 37
● Basque ● Bemba ● Bikol ● Bislama ● Brazilian ● Breton ● British English ● Bulgarian - English ● Byelorussian ● Byelorussian - English ● Catalan ● Cebuano ● Chamorro ● Corsican ● Esperanto ● Faroese ● Fijian ● Frisian ● Friulian ● Galician ● Ganda ● Greek - English ● Greenlandic ● Haitian (Creole) - HP LaserJet M2000 | Software Technical Reference - Page 38
● Irish (Gaelic) ● Japanese ● Javanese ● Kapampangan ● Kicongo ● Kinyarwanda ● Kurdish ● Latin ● Luba ● Luxemburgh ● Macedonian ● Macedonian-English ● Madurese ● Malagasy ● Malay ● Maltese ● Manx (Gaelic) ● Maori ● Mayan ● Minangkabau ● Nahuatl ● Numeric ● Nyanja ● Nynorsk ● Occitan ● Papiamento ● - HP LaserJet M2000 | Software Technical Reference - Page 39
● Zapotec ● Zulu Availability To order the printing-system software CD if the in-box CD is damaged or missing, contact HP Support at the following Web site: www.hp.com/support/LJM2727 To request the printing-system software CD by phone, go to the following Web site for the correct contact number - HP LaserJet M2000 | Software Technical Reference - Page 40
www.hp.com/country/us/en/wwcontact.html The following table contains the part numbers and language groups on the printing-system software installation CDs for the product. Table 1-6 CD part numbers for the printing-system software Part number Description CB532-60119 CD 1 - Windows printing- - HP LaserJet M2000 | Software Technical Reference - Page 41
5851-3179 Readiris software CD NOTE: The Readiris CD is not set up at fulfillment. The CD will be available from the Global Support Organization (GSO) or HP Parts because of contractual and licensing agreements. The Readiris user interface is available in the following languages: ● Czech ● Danish - HP LaserJet M2000 | Software Technical Reference - Page 42
system that complies with the PCL command language, such as OS/2, UNIX®, or Linux systems. The OS/2 drivers will be available from the HP support Web site shortly after the product release. UNIX systems require a Model Script to set up the UNIX environment for printing. The HP LaserJet III Model - HP LaserJet M2000 | Software Technical Reference - Page 43
Install Notes (.HTM) x x NOTE: The Hewlett-Packard LaserJet M2727 MFP Series Install Notes are also called Read Me First. HP LaserJet M2727 MFP Series User Guide (.PDF) x x HP LaserJet M2727 MFP Series User Guide (.CHM) x x ENWW Documentation availability and localization 21 - HP LaserJet M2000 | Software Technical Reference - Page 44
LaserJet M2727 MFP Series Install Notes (in .HTM format) contains important information about product features, instructions for installing the printing-system software, and technical assistance. View this guide from the software CD by following these steps: 1. On the main screen of the CD browser - HP LaserJet M2000 | Software Technical Reference - Page 45
main screen of the CD browser, click More Information. 2. Click View User Guide. Gain access to the file by following these steps: 1. Insert the software CD into the CD-ROM drive. 2. Navigate to the \MANUALS folder. 3. Open the following file: LJM2727MFP_USE_XXWW.CHM NOTE: The "XX" in the - HP LaserJet M2000 | Software Technical Reference - Page 46
Turkish CB532-90933 Ukrainian CB532-90934 Vietnamese CB532-90935 Arabic CB532-90936 Hebrew HP LaserJet M2727 MFP ● Series Getting Started Guide ● English French ● Portuguese (Brazilian) ● Spanish CB532-90937 CB532-90938 Document location A printed copy is available and comes in-box - HP LaserJet M2000 | Software Technical Reference - Page 47
Purpose and scope Table 1-8 User documentation availability and localization (continued) Document name Languages Part number ● Catalan CB532-90939 ● Dutch ● English ● French ● German ● Italian ● Portuguese (Brazilian) ● Spanish ● Arabic CB532-90940 ● Danish ● English ● Finnish ● - HP LaserJet M2000 | Software Technical Reference - Page 48
Table 1-8 User documentation availability and localization (continued) Document name Languages Part number ● Hebrew ● Serbian ● Slovenian ● English CB532-90944 ● Indonesian ● Korean ● Simplified Chinese ● Thai ● Traditional Chinese ● Vietnamese Document location 26 Chapter 1 Purpose - HP LaserJet M2000 | Software Technical Reference - Page 49
Care (network only) ● HP Customer Participation Program ● Scan software ● Fax Setup Utility ● HP Send Fax software ● Available product configurations ● Supported third-party software NOTE: For information about the printing-system software for Macintosh operating systems, see Macintosh software and - HP LaserJet M2000 | Software Technical Reference - Page 50
● Priority for print settings ● Change printer-driver settings for Windows ● Printing-system software components for Windows Supported operating systems for Windows The product supports the following Windows operating systems: Full software installation ● Windows XP (32-bit and 64-bit) ● Windows - HP LaserJet M2000 | Software Technical Reference - Page 51
USB port by using a powered USB hub or by installing an additional USB card. Supported printer drivers for Windows ● PCL 5 ● PCL 6 ● PS level 3 emulation The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down - HP LaserJet M2000 | Software Technical Reference - Page 52
● Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software. ● Default printer driver settings: The default printer driver - HP LaserJet M2000 | Software Technical Reference - Page 53
for the product. ● Find troubleshooting information and instructions for performing basic tasks. the software supports text-recognition in 124 languages. Readiris Professional supports text Readiris V11.0 automatically starts a wizard to help guide this process. When Readiris is installed on the - HP LaserJet M2000 | Software Technical Reference - Page 54
HP Driver Diagnostic Printer Check Tool Use the HP Driver Diagnostic Printer Check Tool, a Web-based diagnostic software program, to determine whether the correct and most current printer driver for the product is in use. To gain access to the HP Driver Diagnostic Printer Check Tool: 1. Open a Web - HP LaserJet M2000 | Software Technical Reference - Page 55
by the computer ● View product documentation ● Gain access to problem-solving and maintenance tools. HP ToolboxFX is installed during the To download a current version of HP Web Jetadmin and for the latest list of supported host systems, go to the following Web site: www.hp.com/go/webjetadmin When - HP LaserJet M2000 | Software Technical Reference - Page 56
Recommended - USB X Recommended - Network X X Express - USB Express - Network Printer driver only - USB Printer driver only - Network Use the appropriate supported utility to configure the types of product alerts and status messages. ● HP ToolboxFX - Alerts settings ◦ When the product cannot - HP LaserJet M2000 | Software Technical Reference - Page 57
settings ● Configure print settings ● Configure network settings ● View faxes that have been received by the computer ● View product documentation ● Gain access to problem-solving and maintenance tools Use HP ToolboxFX when the product is directly connected to the computer or when it is connected to - HP LaserJet M2000 | Software Technical Reference - Page 58
Starting HP ToolboxFX Open HP ToolboxFX in one of these ways: ● Double-click the HP ToolboxFX icon in the Windows system tray or on your desktop. Figure 2-1 HP ToolboxFX - Windows system tray icon ● Click Start, select Programs or All Programs, select HP, select HP LaserJet M2727, and then click HP - HP LaserJet M2000 | Software Technical Reference - Page 59
Software description Follow these steps to enable the Receive faxes to this computer feature: 1. Open HP ToolboxFX. 2. Navigate to the Fax Tasks page under the Fax folder. 3. On the Fax Tasks screen, select the Receive faxes to this computer option, and then click Apply. Incoming faxes are uploaded - HP LaserJet M2000 | Software Technical Reference - Page 60
a taskbar icon or as a desktop message. Some of the alert events include: ● Cartridge low ● Replace cartridge ● Close door ● Paper out ● Paper jam ● Manual feed ● Product errors (such as insufficient memory) For status alerts, a group of errors or a group of print-cartridge warnings can be selected - HP LaserJet M2000 | Software Technical Reference - Page 61
condition can be corrected at any time. Alerts are sent only to the specific computer that is used to print to the product. This feature is provided through HP ToolboxFX and is enabled by default. Figure 2-3 HP Alert - CLOSE DOOR pop-up message Software description System-tray icon alert The - HP LaserJet M2000 | Software Technical Reference - Page 62
the product. The alert condition can be a specific error alert or a print-cartridge warning. This feature can be used to alert administrators or service providers that the product requires attention. For example, when the toner low alert occurs, the person in charge of ordering print cartridges can - HP LaserJet M2000 | Software Technical Reference - Page 63
Device Status View product status information. This screen indicates product conditions such as a jam or an empty tray. After you correct a problem with the product, click the refresh button status. to update the product Figure 2-5 Device Status screen Software description NOTE: HP ToolboxFX - HP LaserJet M2000 | Software Technical Reference - Page 64
Supplies Status View detailed supplies information such as the estimated percentage of life remaining in the print cartridge and the number of pages that have been printed with the current print cartridge. This screen also has links to order supplies and to find recycling information. Figure 2-6 - HP LaserJet M2000 | Software Technical Reference - Page 65
Device Configuration View a detailed description of the current product configuration, including the amount of memory installed and whether optional trays are installed. Figure 2-7 Device Configuration screen - 1 of 6 Software description ENWW HP ToolboxFX 43 - HP LaserJet M2000 | Software Technical Reference - Page 66
Figure 2-8 Device Configuration screen - 2 of 6 Figure 2-9 Device Configuration screen - 3 of 6 44 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 67
Software description Figure 2-10 Device Configuration screen - 4 of 6 Figure 2-11 Device Configuration screen - 5 of 6 ENWW HP ToolboxFX 45 - HP LaserJet M2000 | Software Technical Reference - Page 68
Figure 2-12 Device Configuration screen - 6 of 6 46 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 69
Network Summary View a detailed description of the current network configuration, including the IP address and network status. Figure 2-13 Network Summary screen - 1 of 3 Software description ENWW HP ToolboxFX 47 - HP LaserJet M2000 | Software Technical Reference - Page 70
Figure 2-14 Network Summary screen - 2 of 3 Figure 2-15 Network Summary screen - 3 of 3 48 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 71
Print Info Pages Print the configuration page and various other information pages that are available for the product, such as the Supplies page and the Demo page. Figure 2-16 Print Info Pages screen Software description The contents of these reports are generated by the product firmware, not by HP - HP LaserJet M2000 | Software Technical Reference - Page 72
Event Log View a history of product errors. The most recent error is at the top of the list. Figure 2-17 Event Log screen The Event Log is a four-column table where the product events are logged for reference. The log contains codes that correspond to the error messages that appear on the product - HP LaserJet M2000 | Software Technical Reference - Page 73
Setting Alerts When the product cannot print When the HP print cartridge is low When the product cannot scan ● Close Door ● Manual Feed ● Paper Out ● Paper Jam ● Product errors (for example, insufficient memory) ● Cartridge Low ● Replace Cartridge ● Unauthorized Supply Installed ● ADF Door Open - HP LaserJet M2000 | Software Technical Reference - Page 74
By selecting the options under Show the alert, you can receive alerts in one or all of three forms: ● As a pop-up message ● As a system tray icon ● As a desktop alert NOTE: Click Apply for the changes to take effect. Set up E-mail Alerts Use HP ToolboxFX to configure up to two e-mail addresses to - HP LaserJet M2000 | Software Technical Reference - Page 75
Figure 2-20 Set up E-mail Alerts screen - 2 of 2 Software description Fax E-mail messages can be sent to you when certain events occur at the product. You can select the specific events about which you want to be notified. To use this feature, you must use a valid e-mail address, select the - HP LaserJet M2000 | Software Technical Reference - Page 76
Fax Tasks Use HP ToolboxFX to set faxing options. Figure 2-21 Fax Tasks screen The Fax Receive Mode section lists the following options for receiving faxes: ● Print the received faxes. This is the default selection. If you select this option, you also have the option to receive a notification (pop- - HP LaserJet M2000 | Software Technical Reference - Page 77
The maximum number of characters that a telephone number can have is 50. This includes special characters that are used to insert pauses in the dial sequence. Figure 2-22 Fax Phone Book screen Software description Use the Fax Phone Book screen to add and remove individuals or groups on your speed- - HP LaserJet M2000 | Software Technical Reference - Page 78
NOTE: If you specify a row that is occupied, then the new entry will overwrite the existing entry. ● To import contacts from a phone book that exists in Lotus Notes, Outlook, or Outlook Express, click Import/Export Phone Book. Select the Import option, and then click Next. Select the appropriate - HP LaserJet M2000 | Software Technical Reference - Page 79
The fax receive log can be used to block future faxes. Check the Block Fax box next to a received fax listed on the log. Figure 2-23 Fax Send Log screen Software description ENWW HP ToolboxFX 57 - HP LaserJet M2000 | Software Technical Reference - Page 80
Figure 2-24 Fax Receive log screen Click the refresh button to view new fax data from the product. The following information for each fax is displayed in the logs: ● Date and time ● Job number ● Fax number ● Pages ● Result Click any column heading in the fax send log to re-sort the information in - HP LaserJet M2000 | Software Technical Reference - Page 81
Block Faxes The Block Faxes screen provides a list of all numbers that are blocked. Add, modify, or delete blocked fax numbers on this screen. Figure 2-25 Block Faxes screen Software description ENWW HP ToolboxFX 59 - HP LaserJet M2000 | Software Technical Reference - Page 82
fax log even if the stored fax is deleted. When data files are deleted, only the fax data is deleted. Help ● User Guide ● Troubleshooting ● Animated Demonstrations All of the content in the Help folder is static HTML content, except for the animated demonstrations. This content contains hyperlinks - HP LaserJet M2000 | Software Technical Reference - Page 83
Software description User Guide Figure 2-27 User Guide screen Use the User Guide screen to gain access to the HP LaserJet M2727 MFP Series User Guide. ENWW HP ToolboxFX 61 - HP LaserJet M2000 | Software Technical Reference - Page 84
Troubleshooting Figure 2-28 Troubleshooting screen Click Troubleshooting on the Troubleshooting screen to gain access to the Problem solve chapter of the HP LaserJet M2727 MFP Series User Guide. 62 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 85
Figure 2-29 Problem solve - HP LaserJet M2727 MFP Series User Guide Software description ENWW HP ToolboxFX 63 - HP LaserJet M2000 | Software Technical Reference - Page 86
Demonstrations screen to view animated demonstrations about removing paper jams in the product. System Settings ● Device Information ● Paper Handling ● Print Quality ● Paper Types ● System Setup ● Service ● Device Polling ● Save/Restore Settings 64 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 87
Device Information The Device Information screen stores data about the product for future reference. The information that you type in these fields appears on the Configuration page. You can type any character in each of these fields. Figure 2-31 Device Information screen Software description NOTE: - HP LaserJet M2000 | Software Technical Reference - Page 88
Three options are available for handling print jobs when the product is out of media: ● Select Wait for paper to be loaded. ● Select Cancel from the Paper out action drop-down list to cancel the print job. ● Select Override from the Paper out time drop-down list to send the print job to another - HP LaserJet M2000 | Software Technical Reference - Page 89
-105 g/m2) ● Extra Heavy ● Labels ● Letterhead ● Light ( - HP LaserJet M2000 | Software Technical Reference - Page 90
Table 2-4 Paper Handling options and settings (continued) Option Settings Bind ● Long side Tray 1 size ● Short side ● Any (default) ● Letter ● Legal ● A4 ● Executive ● Envelope#10 ● Envelope Monarch ● Envelope C5 ● Envelope DL ● Envelope B5 ● Custom ● B5 (JIS) ● Postcard (JIS) ● - HP LaserJet M2000 | Software Technical Reference - Page 91
Software description Table 2-4 Paper Handling options and settings (continued) Option Settings ● Prepunched ● Recycled ● Rough ● Transparency Tray 2 size ● Any (default) ● Letter ● Legal ● A4 ● Executive ● B5 (JIS) ● A5 Tray 2 type ● 8.5 x 13 (Foolscap) ● Any (default) ● Bond ● - HP LaserJet M2000 | Software Technical Reference - Page 92
The four options provided for controlling print quality are resolution, Resolution Enhancement technology (REt), print density, and Economode. ● Resolution. Select 600 resolution for average print jobs and FastRes 1200 for higher-quality print jobs. Select ProRes 1200 for the highest-quality print - HP LaserJet M2000 | Software Technical Reference - Page 93
Software description Table 2-5 Print Quality options and settings Option Resolution RET Print Density Economode Settings ● 600 ● FastRes 1200 ● ProRes 1200 ● On (default) ● Off ●1 ●2 ● 3 (default) ●4 ●5 ● On ● Off (default) NOTE: Click Apply for the changes to take effect. ENWW HP ToolboxFX 71 - HP LaserJet M2000 | Software Technical Reference - Page 94
Paper Types Use the HP ToolboxFX paper types options to configure print modes that correspond to the various media types. Select Restore Modes to reset all modes to the factory settings. Figure 2-34 Paper Types screen A print mode is a special setting that controls the print speed and the fuser - HP LaserJet M2000 | Software Technical Reference - Page 95
Software description The following table shows the media types that the product supports and the default fuser mode for each type. Table 2-6 Print mode settings and default fuser modes Media type Fuser mode default setting Plain Light ( - HP LaserJet M2000 | Software Technical Reference - Page 96
System Setup Use the HP ToolboxFX system settings options to configure global settings for copy, fax, scan, and print, such as jam recovery and auto-continue. Figure 2-35 System Setup screen The following Jam recovery settings are available: ● Auto (default) ● On ● Off The following Auto continue - HP LaserJet M2000 | Software Technical Reference - Page 97
the cleaning mode procedure on the product. Figure 2-36 Service screen Software description During the printing process, paper, toner, and dust particles accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. Click Start to run - HP LaserJet M2000 | Software Technical Reference - Page 98
Device Polling Use the Device Polling screen to control product polling. Figure 2-37 Device Polling screen You can turn off Device Polling to reduce network traffic, but doing so also disables some HP ToolboxFX features: pop-up alerts, fax log updates, the ability to receive faxes to this computer, - HP LaserJet M2000 | Software Technical Reference - Page 99
Save/Restore Settings Use the Save/Restore Settings screen to save all of the settings to a file on the computer. You can also load the saved product settings from this screen. Figure 2-38 Save / Restore Settings screen Software description When you click Save, the Save as dialog box might be - HP LaserJet M2000 | Software Technical Reference - Page 100
Password Use the Password screen to set a password for the product. Figure 2-39 Password screen Network administrators can set a product password to protect product settings. After a password is set, only users who know the password have access to product settings. If a password has been set, users - HP LaserJet M2000 | Software Technical Reference - Page 101
Printing Use the HP ToolboxFX printing settings options to configure the settings for all print functions. These are the same options that are available on the product control panel. Figure 2-40 Printing screen Software description The following table shows the options and settings available on - HP LaserJet M2000 | Software Technical Reference - Page 102
PCL5c Use the PCL 5 options to configure the settings when you are using the PCL5 print personality. These are the same options that are available on the PCL5 menu on the control panel. Figure 2-41 PCL5e screen NOTE: Click Apply for the changes to take effect. 80 Chapter 2 Software description - HP LaserJet M2000 | Software Technical Reference - Page 103
changes to take effect. Network Settings The product contains on-board networking support and does not require the use of an external Jetdirect box for See the HPLaserJet 3050/3052/3055/3390/3392 Advanced Network Reference Guide for more information about the settings in the Network Settings folder - HP LaserJet M2000 | Software Technical Reference - Page 104
● SNMP CAUTION: Changing network settings can cause communication problems between HP ToolboxFX and the product. 82 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 105
Network Summary The Network Summary screen provides an overview of the network settings for the product. Figure 2-43 Network Summary screen Software description ENWW HP ToolboxFX 83 - HP LaserJet M2000 | Software Technical Reference - Page 106
It causes the product to obtain a TCP/IP address from a Dynamic Host Configuration Protocol (DHCP) server, BOOTP server, or AUTOIP. ● Manual IP. Select Manual IP to manually specify an Internet Protocol (IP) address (also known as a static IP address). If you select this option, you must specify an - HP LaserJet M2000 | Software Technical Reference - Page 107
NOTE: If IPv4 is not running, the IPv6 Configuration screen will display a Domain name with a DHCP configuration. Figure 2-45 IPv6 Configuration screen Software description ENWW HP ToolboxFX 85 - HP LaserJet M2000 | Software Technical Reference - Page 108
Network Identification Use the Network Identification screen to modify network settings and to restore default network settings. Figure 2-46 Network Identification screen 86 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 109
screen. Table 2-8 Advanced network settings options and settings Option Settings Enabled Features CAUTION: Changing network settings can cause communication problems between HP ToolboxFX and the product. Other Settings ● SLP (enabled by default) ● LPD Printing (enabled by default) ● IPv4 - HP LaserJet M2000 | Software Technical Reference - Page 110
CAUTION: If you set a community name to anything other than "public", scanning will not function on the product. Figure 2-48 SNMP screen The following options are available on the SNMP screen: ● Enable SNMP v1 read-write access. Select this option to enable SNMP V1 agents on the product. Custom - HP LaserJet M2000 | Software Technical Reference - Page 111
following table lists screens that are also available through HP ToolboxFX. Screen HP Instant Support Support and Troubleshooting Product Registration About HP ToolboxFX Shop for Supplies Access Click the HP Instant Support link in the Other Links box that appears on all HP ToolboxFX and HP EWS - HP LaserJet M2000 | Software Technical Reference - Page 112
documentation that is customized to respond to the most recent events that have occurred on your product. Support and Troubleshooting The Support and Troubleshooting link connects you to a Web page that contains links to online support for the product. 90 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 113
Product Registration The Product Registration link connects you to the HP Registration Web page. Figure 2-50 HP Registration Web page Software description Shop for Supplies The Shop for Supplies link connects you to a Web page that helps you order supplies online from a reseller of your choice. - HP LaserJet M2000 | Software Technical Reference - Page 114
tools that are available for the product: ◦ Click HP Instant Support to access self-help based on information that the product sent to the HP Web site, such as recommendations for troubleshooting, firmware upgrades, and reference documentation that is customized to address the most recent events - HP LaserJet M2000 | Software Technical Reference - Page 115
● Device Configuration ● Network Summary ● Print Information Pages ● Event Log Device Status Figure 2-51 Device Status screen Software description The Device Status screen shows status messages from the product. NOTE: The product include a Supplies Summary section on the Device Status screen which - HP LaserJet M2000 | Software Technical Reference - Page 116
Supplies Status Figure 2-52 Supplies Status screen The Supplies Status screen provides detailed information about the black print cartridge. This information is not available if a non-HP cartridge is installed in the product. 94 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 117
Device Configuration Figure 2-53 Device Configuration screen - 1 of 7 Software description ENWW HP embedded Web server (EWS) 95 - HP LaserJet M2000 | Software Technical Reference - Page 118
Figure 2-54 Device Configuration screen - 2 of 7 96 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 119
Figure 2-55 Device Configuration screen - 3 of 7 Software description ENWW HP embedded Web server (EWS) 97 - HP LaserJet M2000 | Software Technical Reference - Page 120
Figure 2-56 Device Configuration screen - 4 of 7 98 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 121
Figure 2-57 Device Configuration screen - 5 of 7 Software description ENWW HP embedded Web server (EWS) 99 - HP LaserJet M2000 | Software Technical Reference - Page 122
Figure 2-58 Device Configuration screen - 6 of 7 100 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 123
Figure 2-59 Device Configuration screen - 7 of 7 Software description The Device Configuration screen shows the values for all of the settings that are available for the product, and shows other configuration information such as installed DIMMs, personalities, and page counts. The contents of this - HP LaserJet M2000 | Software Technical Reference - Page 124
Network Summary Figure 2-60 Network Summary screen - 1 of 3 102 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 125
Figure 2-61 Network Summary screen - 2 of 3 Software description ENWW HP embedded Web server (EWS) 103 - HP LaserJet M2000 | Software Technical Reference - Page 126
Figure 2-62 Network Summary screen - 3 of 3 The Network Configuration screen shows the values for all of the network settings that are available for the product. The contents of this screen should be consistent with the product configuration page. 104 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 127
Print Information Pages Figure 2-63 Print Information Pages screen Software description Use the Print Information Pages screen to print the PCL, PCL6, and PS Font Lists that the product generates, or to print a supplies status page. Click Print next to the name of the information page that you - HP LaserJet M2000 | Software Technical Reference - Page 128
System Device Information Paper Handling Print Quality Paper Types System Setup Service Password Device Information Figure 2-65 Device Information screen Use the Device Information screen to add or change information about the product. 106 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 129
Paper Handling Figure 2-66 Paper Handling screen Software description Use the Paper Handling screen to change the paper-handling defaults for the product. ENWW HP embedded Web server (EWS) 107 - HP LaserJet M2000 | Software Technical Reference - Page 130
Print Quality Figure 2-67 Print Quality screen Use the Print Quality screen to change the print quality defaults for the product. 108 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 131
Paper Types Figure 2-68 Paper Types screen Software description Use the Paper Types screen to configure print modes that correspond to the various media types that the product accepts. ENWW HP embedded Web server (EWS) 109 - HP LaserJet M2000 | Software Technical Reference - Page 132
System Setup Figure 2-69 System Setup screen Use the System Setup screen to change the system defaults for the product. 110 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 133
Software description Service Figure 2-70 Service screen Use the Service screen to start the cleaning mode procedure on the product. Password Figure 2-71 Password screen ENWW HP embedded Web server (EWS) 111 - HP LaserJet M2000 | Software Technical Reference - Page 134
Network administrators can set a product password to protect product settings. After a password is set, only users who know the password have access to product settings. If a password has been set, users are prompted for the password. Only users who type the correct password within three attempts - HP LaserJet M2000 | Software Technical Reference - Page 135
PCL5c Figure 2-73 PCL5c screen Software description Use the PCL5c screen to change the PCL 5c defaults for the product. PostScript Figure 2-74 PostScript screen Fax Use the PostScript screen to change the PostScript defaults for the product. ● Fax Receive ● Fax Phone Book ENWW HP embedded Web - HP LaserJet M2000 | Software Technical Reference - Page 136
Fax Receive Figure 2-75 Fax Receive screen The Fax Receive screen lists options for receiving faxes. ● Print Received Faxes. If you select this option, you can also receive a notification (pop-up) message when a fax is printed. ● Forward Received Faxes. If you select this option, you also must type - HP LaserJet M2000 | Software Technical Reference - Page 137
Fax Phone Book Figure 2-76 Fax Phone Book screen Software description Use the Fax Phone Book screen to add and remove individuals or groups on the speed-dial list, import phone books from a variety of sources, and update and maintain the contact list. Networking ● Network Summary ● IPv4 - HP LaserJet M2000 | Software Technical Reference - Page 138
● SNMP Network Summary Figure 2-77 Network Summary screen The Network Summary screen provides an overview of the network settings for the product. 116 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 139
and domain. By default, the product uses automatic IPv4 configuration and DNS Server. Use this page to configure the TCP/IP address and DNS Server manually. ENWW HP embedded Web server (EWS) 117 - HP LaserJet M2000 | Software Technical Reference - Page 140
IPv6 Configuration Figure 2-79 IPv6 Configuration screen The IPv6 Configuration screen provides an overview of the IPv6 settings for the product. NOTE: If IPv4 is not running, the IPv6 Configuration screen will display a Domain name that is Set by: DHCP. 118 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 141
Network Identification Figure 2-80 Network Identification screen Software description Use the Network Identification screen to modify network settings and to restore default network settings. ENWW HP embedded Web server (EWS) 119 - HP LaserJet M2000 | Software Technical Reference - Page 142
Advanced Figure 2-81 Advanced screen Use the Advanced screen to set advanced networking features for the product. 120 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 143
SNMP Figure 2-82 SNMP screen Software description Use the SNMP screen to set SNMP networking features for the product. CAUTION: If you set a community name other than "public", scanning will not function on the product. ENWW HP embedded Web server (EWS) 121 - HP LaserJet M2000 | Software Technical Reference - Page 144
software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies server, HP Web Jetadmin is available to any client through a supported Web browser, such as Microsoft Internet Explorer 6.0 for Windows or Netscape - HP LaserJet M2000 | Software Technical Reference - Page 145
Web site: www.hp.com/go/easyprintercare Figure 2-83 HP Easy Printer Care Software screen Under Free download, click Download software, and then follow the instructions for downloading and installing the software. ENWW HP Easy Printer Care (network only) 123 - HP LaserJet M2000 | Software Technical Reference - Page 146
Access To gain access to HP Easy Printer Care, follow these steps: 1. Click Start. 2. Select All Programs. 3. Select Hewlett-Packard. 4. Select HP Easy Printer Care. 5. Click Start HP Easy Printer Care. The Easy Printer Care screen appears. Find Other Printers Click Find Other Printers on the left - HP LaserJet M2000 | Software Technical Reference - Page 147
Figure 2-85 Advanced Search Settings screen When you click Next on the Find Other Printers - Step 1 of 3: Start Search screen, the Searching for printers, please wait... screen appears. Figure 2-86 Searching for printers, please wait... screen Software description When a product has been found, - HP LaserJet M2000 | Software Technical Reference - Page 148
Figure 2-87 Step 2 of 3: Verify Printer Found screen If the results do not list the product, click Previous to search again. If the product that you want is listed, click Next. See Figure 2-89 Step 3 of 3: Customize Settings screen on page 127. Figure 2-88 Step 2 of 3: Select Printers screen - HP LaserJet M2000 | Software Technical Reference - Page 149
Software description Click Next to add the product. The Step 3 of 3: Customize Settings screen appears. Figure 2-89 Step 3 of 3: Customize Settings screen Click Alert Settings to open the Alert Settings screen. ENWW HP Easy Printer Care (network only) 127 - HP LaserJet M2000 | Software Technical Reference - Page 150
if I am printing to this printer (user mode). If you are an administrator or are responsible for ordering printer supplies, select Anytime problems occur (maintainer mode). Under Notification Method, select one of the following options: ● Popup dialog ● Desktop alert Click Save to save your alert - HP LaserJet M2000 | Software Technical Reference - Page 151
Figure 2-91 My HP Printers screen Software description ENWW HP Easy Printer Care (network only) 129 - HP LaserJet M2000 | Software Technical Reference - Page 152
the following information under Device Status: ● Product name ● Product TCP/IP address ● A graph showing usage for each print cartridge ● A list of any problems that require attention Click the help button to open the HP Easy Printer Care Help screen. 130 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 153
Figure 2-93 HP Easy Printer Care Help screen Software description The Overview Help screen provides an overview of the Device Status and Cartridges sections of the Overview tab. Under Supplies Status on the Overview tab, the following information is provided about print media: ● Location (by tray) - HP LaserJet M2000 | Software Technical Reference - Page 154
Figure 2-94 Supplies Ordering screen Select the appropriate check boxes under Order for each supply that you want. In the Quantity field, type the quantity that you want to order. Click Print Shopping List for a hard-copy list of the supplies that you are ordering. Click Shop Online for Supplies if - HP LaserJet M2000 | Software Technical Reference - Page 155
Software description Figure 2-95 Transfer printer information to HP Sure Supply? screen If you click Yes, please send my printer information, only information and status about the product will be sent; no personal information will be shared. If you click No, let me provide my printer information, - HP LaserJet M2000 | Software Technical Reference - Page 156
Figure 2-96 Welcome to HP SureSupply screen On the Supplies Ordering page, click Cancel to return to the My HP Printers screen. If the status of the product changes after you open the HP Easy Printer Care screen (for instance, if you have sent a print job to the product), click the refresh button - HP LaserJet M2000 | Software Technical Reference - Page 157
HP Easy Printer Care - Support tab On the My HP Printers screen, click the Support tab to open the Support screen. Figure 2-97 Support tab Software description Click the help button to open the Support Help screen. ENWW HP Easy Printer Care (network only) 135 - HP LaserJet M2000 | Software Technical Reference - Page 158
Help screen provides an overview of the Device Status, Maintenance Tools, and Troubleshooting Tools sections of the Support tab. On the Support tab, click Supplies Ordering to open the Supplies Ordering screen. The Transfer printer information to HP InstantSupport? screen opens. See Figure 2-95 - HP LaserJet M2000 | Software Technical Reference - Page 159
specialist. Click to open a Web page where you can supply information about the product and receive customized support. You can send an instant message, an e-mail, or submit a problem and view the case status online. The page also provides telephone numbers for HP customer care centers. ENWW - HP LaserJet M2000 | Software Technical Reference - Page 160
HP Customer Participation Program After the product is installed, you have the option of participating in HP's voluntary program for communication between your system and HP. This feature, available through software that is included on the printing-system software installation CD, helps HP monitor - HP LaserJet M2000 | Software Technical Reference - Page 161
Software description Scan software ● Scan methods ● HP LaserJet Scan software ● Scan drivers Scan methods Scan from the product by using any of the following methods: ● From the product control panel. On the product control panel, press the Scan To button. Use the arrow buttons to select an option, - HP LaserJet M2000 | Software Technical Reference - Page 162
item through Readiris, if Readiris text-recognition software is installed on the computer. ● Open the scanned item with any third-party software program that supports the drag-and-drop function. To use the HP LaserJet Scan software, click Start, select Programs or All Programs, select HP, select the - HP LaserJet M2000 | Software Technical Reference - Page 163
Software description The HP LaserJet Scan software contains a simple user interface with a What would you like to do? drop-down menu, a Setup... button, and a Scan button. Figure 2-101 HP LaserJet Scan dialog box The What would you like to do? drop-down menu contains any user-defined destinations, - HP LaserJet M2000 | Software Technical Reference - Page 164
Figure 2-103 Scan Setup Options dialog box NOTE: The Change the destinations that show up on the all-in-one control panel when I press the button. option appears only if HP ToolboxFX is running. Many of the dialog boxes in the HP LaserJet Scan software contain the following four common - HP LaserJet M2000 | Software Technical Reference - Page 165
Figure 2-104 HP LaserJet Scan dialog box flowchart - 1 of 2 Software description ENWW Scan software 143 - HP LaserJet M2000 | Software Technical Reference - Page 166
file appends after every scan, and develops a log of operations that helps troubleshoot scanning problems. To gain access to the log file, follow these steps: 1. Click filename. Because the HP LaserJet Scan software does not support automatic discovery of software programs, you must specify the - HP LaserJet M2000 | Software Technical Reference - Page 167
Internet-based e-mail programs such as Hotmail, Yahoo, or MSN. The following table lists examples of supported e-mail programs. Table 2-9 Examples of supported e-mail programs Program Name Windows OS Microsoft Outlook Yes: Outlook 97, Outlook 98, Outlook 2003, Outlook XP Microsoft Outlook - HP LaserJet M2000 | Software Technical Reference - Page 168
Table 2-10 Available scan settings (continued) Option Scan settings ● Executive ● A6 ● A5 ● A4 ● Envelope #10 ● Envelope DL ● Envelope C5 ● Envelope B5 ● Envelope Monarch ● B5 (ISO) ● B5 (JIS) ● Double Postcard (JIS) ● Postcard ● Postcard Std #10 ● 8.5 x 13 ● 16K ● Business Card ● Photo: 3.5 x 5 in - HP LaserJet M2000 | Software Technical Reference - Page 169
a workaround: 1. Use the HP LaserJet Scan software to scan the document into a folder in .TIFF format (or any other file type that the software supports). 2. Import the .TIFF file into the program. For more information about TWAIN, visit the following Web site: www.twain.org ENWW Scan software 147 - HP LaserJet M2000 | Software Technical Reference - Page 170
TWAIN-driver user interface Figure 2-106 TWAIN-driver user interface The TWAIN user interface contains the following options: ● New Scan. Use this control to rescan the image. Flatbed scanner previews always appear at 75 dpi and in color. ● Accept. Use this control to rescan the image if the - HP LaserJet M2000 | Software Technical Reference - Page 171
Dialog Software description The Scan Preferences dialog box contains two tabs: Automatic and Quality vs. Speed. However, the HP LaserJet Scan software supports only the options on the Automatic tab. The following options are available on the Automatic tab: ● Automatically straighten scanned images - HP LaserJet M2000 | Software Technical Reference - Page 172
Use any of the following methods to open the Windows Image Acquisition (WIA) scanning feature for Windows XP: ● Start WIA scanning through a WIA-compliant software program. Figure 2-108 WIA scanning - WIA compliant software program ● Right-click on the scanner icon in the My Computer folder, and - HP LaserJet M2000 | Software Technical Reference - Page 173
● Right-click on the scanner icon in the Scanners and Cameras folder in the Control Panel, and then click Scanner Wizard. Figure 2-109 WIA scanning - Scanners and Cameras folder Software description ENWW Scan software 151 - HP LaserJet M2000 | Software Technical Reference - Page 174
WIA has its own user interface. It is relatively simple and does not contain the wide range of imagequality options that are available in the TWAIN-driver user interface. Figure 2-110 WIA-driver user interface - flatbed 152 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 175
ADF or flatbed scanning, but does not support duplex scanning. The WIA scan driver supports the following file types: ● .BMP ● .JPG ● .GIF ● .TIFF ● .FPX ● .PNG NOTE: For more information about scanning, see the HP LaserJet M2727 MFP Series User Guide, which is available on the printing-system - HP LaserJet M2000 | Software Technical Reference - Page 176
Fax Setup Utility The HP LaserJet Fax Setup Utility appears after the printing-system software is installed. HP recommends that you run the utility to configure the fax settings for both the software and the product control panel. NOTE: You can also start HP LaserJet Fax Setup Utility by clicking - HP LaserJet M2000 | Software Technical Reference - Page 177
2. The Fax Setup Dial prefix? screen appears. Figure 2-113 Fax Setup Utility - Fax Identification: Dial prefix? screen Software description If you do not need to dial a prefix number to send a fax, select No, I do not need to enter any numbers before the fax number.. If you need to dial a prefix - HP LaserJet M2000 | Software Technical Reference - Page 178
3. The Fax Setup: Confirmation page after fax? screen appears. Figure 2-114 Fax Setup Utility - Fax Identification: Confirmation page after fax? screen If you do not want a fax confirmation page to print, select No. If you do want a fax confirmation page to print, select Yes, select the fax - HP LaserJet M2000 | Software Technical Reference - Page 179
4. The Fax Setup: Fax Line? screen appears. Figure 2-115 Fax Setup Utility - Fax Identification: Fax Line? screen Software description If you do not have a dedicated fax line, select No, I do not have a dedicated fax line.. If you have a dedicated fax line, select Yes, I have a dedicated fax line - HP LaserJet M2000 | Software Technical Reference - Page 180
5. The Fax Identification: User Information screen appears. Figure 2-116 Fax Setup Utility - Fax Identification: User Information screen Type your fax number and, if you want, your company name in the appropriate fields. Click Next. 158 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 181
- Fax Identification: Distinctive Ring Service? screen Software description If you do not have a distinctive-ring service, select No, I do not have a distinctive ring service.. If you have a distinctive-ring service, select Yes, I have a distinctive ring service. Click Next. ENWW Fax Setup - HP LaserJet M2000 | Software Technical Reference - Page 182
7. The Fax identification: Telephone answering machine? screen appears. Figure 2-118 Fax Setup Utility - Fax identification: Telephone answering machine? screen 160 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 183
Select the appropriate response, and then click Next. Depending on the response, follow the directions in one of the following sections. a. No, I do not use a telephone answering machine on the phone line I will be using.. Figure 2-119 Fax Setup Utility - Fax identification: Phone connection? screen - HP LaserJet M2000 | Software Technical Reference - Page 184
Select the appropriate response, and then click Next. Depending on the response, follow the directions in one of the following sections. i. If you will be attaching a phone to the product, select Yes, and then click Next. The Fax identification: Shared fax line? screen appears. Figure 2-120 Fax - HP LaserJet M2000 | Software Technical Reference - Page 185
ii. If you will not be attaching a phone to the product, select No, and then click Next. The Fax identification: Automatically answer all incoming calls? screen appears. Figure 2-121 Fax Setup Utility - Fax identification: Automatically answer all incoming calls? screen Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 186
Select the appropriate response, and then click Next. Depending on the response, follow the directions in one of the following sections. 1. If you would like the product to automatically answer all incoming calls, select Yes and then click Next. Figure 2-122 Fax Setup Utility - Answer all calls mode - HP LaserJet M2000 | Software Technical Reference - Page 187
2. If you would not like the product to automatically answer all incoming calls, select No and then click Next. Figure 2-123 Fax Setup Utility - Manual answer mode screen Software description Click Next. ENWW Fax Setup Utility 165 - HP LaserJet M2000 | Software Technical Reference - Page 188
b. Yes, I use a telephone answering machine on the phone line I will be using.. NOTE: This screen appears only if you have a dedicated fax line. Figure 2-124 Fax Setup Utility - Fax identification: Shared telephone line screen Click Next. 166 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 189
8. The Fax identification: Current date and time screen appears. Figure 2-125 Fax Setup Utility - Fax identification: Current date and time screen Software description NOTE: The current date and time from the product is shown, as well as the current date and time from the computer. Select the - HP LaserJet M2000 | Software Technical Reference - Page 190
c. Yes, I want to manually enter the date and time. Select this option and click Next to manually enter the date and time. Figure 2-126 Fax Setup Utility - Date and time screen Select formats and type the date and time. Click Next to - HP LaserJet M2000 | Software Technical Reference - Page 191
. Figure 2-127 Fax Setup Utility - Complete screen Software description Click Close. NOTE: For more information about faxing, see the HP LaserJet M2727 MFP Series User Guide, which is available on the printing-system CD that came with the product. ENWW Fax Setup Utility 169 - HP LaserJet M2000 | Software Technical Reference - Page 192
HP Send Fax software Use the HP Send Fax software to send faxes from the computer. To use the HP Send Fax software, click Start, select Programs or All Programs, select HP, select the name of the product, and then click Send Fax. Figure 2-128 HP LaserJet Send Fax dialog box - user interface NOTE: - HP LaserJet M2000 | Software Technical Reference - Page 193
view the fax and click Send Now to send the fax. NOTE: For more information about faxing, see the HP LaserJet M2727 MFP Series User Guide, which is available on the printing-system installation CD that came with the product. Software description ENWW HP Send Fax software 171 - HP LaserJet M2000 | Software Technical Reference - Page 194
Fax to multiple recipients To send a fax to multiple recipients, use the HP Send Fax software to create a recipient list by using one of the following methods: ● Click Create Recipient List on the HP LaserJet Send Fax dialog box. For each recipient, type in the information and then click Add to list - HP LaserJet M2000 | Software Technical Reference - Page 195
● If you have stored entries in the fax phone book in HP ToolboxFX, click Phone Book on the HP LaserJet Send Fax dialog box, click Create Recipient List, and then drag-and-drop recipient names from the Phone Book field to the Recipient List field. To add new entries to the fax phone book in HP - HP LaserJet M2000 | Software Technical Reference - Page 196
Create a cover page If you want a cover page for the fax, select Cover Page in the Include With Fax options. Figure 2-131 HP LaserJet Send Fax dialog box - cover page 174 Chapter 2 Software description ENWW - HP LaserJet M2000 | Software Technical Reference - Page 197
Software description Your name, company name, phone number, and fax number are entered automatically into the coverpage template. Edit the data for the cover-page template by using one of the following methods: ● Enter the data for the cover page in the HP Fax Setup Utility. ● Enter the data for - HP LaserJet M2000 | Software Technical Reference - Page 198
Available product configurations ● Software features by connection type ● Supported configurations ● Multitasking capabilities ● Differences between the network-connected and the direct-connected configurations Software features by connection type The product can function in one of - HP LaserJet M2000 | Software Technical Reference - Page 199
systems, you must install an alternate printer driver and download the driver for the specific operating system. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft - HP LaserJet M2000 | Software Technical Reference - Page 200
at least 64 MB of memory that can efficiently manage multiple tasks, and a scan-ahead feature that quickly clears the scan paper path for subsequent jobs. The following table shows which tasks the product can perform while another function is in use. NOTE: The product can perform multiple tasks - HP LaserJet M2000 | Software Technical Reference - Page 201
to the computer. The following are a few exceptions: ● One-touch scanning with the Start Scan button on the control panel of the product is not supported on networked products. The Start Scan button on the control panel of the product starts the HP LaserJet Scan software on the computer in USB - HP LaserJet M2000 | Software Technical Reference - Page 202
describes third-party software programs that the product software supports. Text-recognition software The product includes a software Fine-tune the amount of black and white on scanned images. See the user guide for information. ● Avoid scanning from thin media that has information printed on the - HP LaserJet M2000 | Software Technical Reference - Page 203
3 Install Windows printing-system components ● Installation overview ● Installation options ● General Windows installation instructions ● Detailed Windows installation instructions ● User uninstall NOTE: For information about installing the printing-system software on Macintosh operating systems, - HP LaserJet M2000 | Software Technical Reference - Page 204
terms. For all supported operating systems, each installation type presents a series of query dialog boxes that guides the installation process. change the configuration settings, or if changes to the telephone service or computer environment require new settings, the product-configuration software - HP LaserJet M2000 | Software Technical Reference - Page 205
Installation options The printing-system software can be used with the product in the following configurations: ● Install the printing-system software on a computer that is directly connected to the product through a USB port. ● Install the printing-system software on a computer that has access to a - HP LaserJet M2000 | Software Technical Reference - Page 206
for direct-connected (USB) computers ● Set up Windows sharing (peer-to-peer networking) Windows installation instructions for direct-connected (USB) computers Use the following instructions to install the printing-system software on a computer that is running Windows 2000, Windows XP, or - HP LaserJet M2000 | Software Technical Reference - Page 207
client computers running Windows XP or Windows Vista on page 186. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the and close the Add Printer wizard. ENWW General Windows installation instructions 185 - HP LaserJet M2000 | Software Technical Reference - Page 208
NOTE: Set up, turn on, and connect the product to the network before installing the software. To connect a product to a network, use the following instructions: 1. Connect the product to the network. 2. Turn on the product. NOTE: You must complete the power-up sequence in this order or the installer - HP LaserJet M2000 | Software Technical Reference - Page 209
, and dialog boxes appear that allow you to register the product over the Web and set up faxing. Printer-driver only installation instructions Use the following instructions to install only the printer driver: NOTE: If a port is not available for installation in Windows 2000, Windows XP, or Windows - HP LaserJet M2000 | Software Technical Reference - Page 210
Install printer drivers by using Add Printer If the computer is running a 64-bit MS Windows operating system, install the corresponding 64-bit driver. The 64-bit drivers are included on the software CD-ROM. Use the following steps to install a driver by using the Add Printer Wizard. 1. Insert the - HP LaserJet M2000 | Software Technical Reference - Page 211
Guide. Click this option to open the user guide on the CD. To access the user guide in the future, re-insert the CD. Product manuals are also available on the HP product support computer. ● More Information. Click this option to access product support on the Web, or other product help and useful tips - HP LaserJet M2000 | Software Technical Reference - Page 212
Detailed Windows installation instructions Figure 3-2 HP LaserJet M2727 MFP Series CD browser screen The initial CD browser screen contains the following options: ● Recommended Install. Click this option to close - HP LaserJet M2000 | Software Technical Reference - Page 213
troubleshooting help and frequently asked questions. Download software updates. Contact a support specialist through live chat. ◦ View User Guide. Click this option to open the product user guide on this CD. The user guide instructions are for a softwarefirst installation. Use these instructions the - HP LaserJet M2000 | Software Technical Reference - Page 214
Click the Back button in any dialog box where it is active to return to the previous dialog box. Click the Cancel button in any dialog box where it is active, to cancel the installation. Click the Help button in any dialog box where it is active to gain access to context-sensitive help. NOTE: The - HP LaserJet M2000 | Software Technical Reference - Page 215
HP Install Wizard Processes screen appears. Figure 3-5 Recommended Install - Please Allow All HP Install Wizard Processes screen Click Next. Windows install ENWW Detailed Windows installation instructions 193 - HP LaserJet M2000 | Software Technical Reference - Page 216
3. After the installer has prepared for the printing-system software installation, the Choose Easy Install or Advanced Install screen appears. Figure 3-6 Recommended Install - Choose Easy Install or Advanced Install screen Select the installation type and click Next. Follow the steps below for the - HP LaserJet M2000 | Software Technical Reference - Page 217
Easy Install (recommended) 1. The following screen appears. Figure 3-7 Recommended Install - Easy Install - Initial screen Windows install ENWW Detailed Windows installation instructions 195 - HP LaserJet M2000 | Software Technical Reference - Page 218
2. After the installer has prepared for the printing-system software installation, the Connection Type screen appears. Figure 3-8 Recommended Install - Easy Install - Connection Type screen Select the connection type and click Next. Follow the steps below for the selected connection type. ● USB - HP LaserJet M2000 | Software Technical Reference - Page 219
is powered on and connect the USB cable. Figure 3-9 Recommended Install - Easy Install - USB - Connect Your Device Now screen Windows install ENWW Detailed Windows installation instructions 197 - HP LaserJet M2000 | Software Technical Reference - Page 220
2. After the product is powered on and the USB cable is connected, the Device has been detected screen appears. Figure 3-10 Recommended Install - Easy Install - USB - Device has been detected screen 198 Chapter 3 Install Windows printing-system components ENWW - HP LaserJet M2000 | Software Technical Reference - Page 221
Install - USB - Auto Firmware Downloader screen After the product firmware is updated, the Continue button becomes active. Click Continue. Windows install ENWW Detailed Windows installation instructions 199 - HP LaserJet M2000 | Software Technical Reference - Page 222
If the test page prints, click OK to continue. If the test page does not print, click Troubleshoot.... This option opens a series of dialog boxes that can help you troubleshoot the problem. 5. The Fax Setup Utility opens automatically. Run the utility even if the fax parameters for the product - HP LaserJet M2000 | Software Technical Reference - Page 223
not install the user guide onto the computer. Click this option to open the user guide on the CD. To access the user guide in the future, re-insert the CD. Product manuals are also available on the HP product support Web site. Windows install ENWW Detailed Windows installation instructions 201 - HP LaserJet M2000 | Software Technical Reference - Page 224
this option to install all the software for the product, including the user guide. ◦ HP Easy Printer Care. Click this option to install HP Easy to the previous menu. ● More Information. Click this option to access product support on the Web, or other product help and useful tips. ● Exit. Click - HP LaserJet M2000 | Software Technical Reference - Page 225
printing-system software installation, the Identify Printer screen appears. Figure 3-16 Recommended Install - Easy Install - Network - Identify Printer screen Windows install ENWW Detailed Windows installation instructions 203 - HP LaserJet M2000 | Software Technical Reference - Page 226
The Identify Printer screen contains the following options: a. Select from a list of detected printers (Recommended). If you select this option and click Next, the Firewall Notice screen appears. Figure 3-17 Recommended Install - Easy Install - Network - Firewall Notice screen ● Click Next. The - HP LaserJet M2000 | Software Technical Reference - Page 227
Searching screen appears. If you select the Help me find my network printer. and click Next, the Identify Printer screen appears. ENWW Detailed Windows installation instructions 205 - HP LaserJet M2000 | Software Technical Reference - Page 228
◦ Printer Not Found. Figure 3-20 Recommended Install - Easy Install - Network - Printers Not Found screen NOTE: The Printers Not Found screen contains the same options as the Identify Printer screen. b. Specify a printer by address. If you select this option the following buttons become active: ● - HP LaserJet M2000 | Software Technical Reference - Page 229
Install - Network - Auto Firmware Downloader screen After the product firmware is updated, the Continue button becomes active. Click Continue. Windows install ENWW Detailed Windows installation instructions 207 - HP LaserJet M2000 | Software Technical Reference - Page 230
- Easy Install - Network - Test Page screen If the test page prints, click OK to continue. If the test page does not print, click Troubleshoot.... This option opens a series of dialog boxes that can help you troubleshoot the problem. 208 Chapter 3 Install Windows printing-system components ENWW - HP LaserJet M2000 | Software Technical Reference - Page 231
5. The Sign up now screen appears. Figure 3-23 Recommended Install - Easy Install - Network - Sign up now screen Windows install ENWW Detailed Windows installation instructions 209 - HP LaserJet M2000 | Software Technical Reference - Page 232
to connect to the HP Registration Web screen. Figure 3-24 Recommended Install - Easy Install - Network - HP Registration screen Follow the onscreen instructions to register the product. ● Cancel. Click this option to continue the installation without registering the product 6. The Fax Setup Utility - HP LaserJet M2000 | Software Technical Reference - Page 233
not install the user guide onto the computer. Click this option to open the user guide on the CD. To access the user guide in the future, re-insert the CD. Product manuals are also available on the HP product support website. Windows install ENWW Detailed Windows installation instructions 211 - HP LaserJet M2000 | Software Technical Reference - Page 234
this option to install all the software for the product, including the user guide. ◦ HP Easy Printer Care. Click this option to install HP Easy to the previous menu. ● More Information. Click this option to access product support on the Web, or other product help and useful tips. ● Exit. Click - HP LaserJet M2000 | Software Technical Reference - Page 235
-system software installation, the Automatically check for updates screen appears. Figure 3-28 Advanced Install - Automatically check for updates screen Windows install ENWW Detailed Windows installation instructions 213 - HP LaserJet M2000 | Software Technical Reference - Page 236
The Automatically check for updates screen contains the following options: ● Yes, please check for updates automatically (recommended). Select this option and click Next to ensure that the latest printing-system software is installed and to get notification of future software updates. No, I prefer - HP LaserJet M2000 | Software Technical Reference - Page 237
the printing-system software installation, the License Agreement screen appears. Figure 3-31 Advanced Install - Recommended* Install - License Agreement screen Windows install ENWW Detailed Windows installation instructions 215 - HP LaserJet M2000 | Software Technical Reference - Page 238
Install - Recommended* Install - Thank you for buying another HP product! screen 4. Click Next. Complete the printing-system installation by following the instructions for an Easy Install. See Easy Install (recommended) on page 195. 216 Chapter 3 Install Windows printing-system components ENWW - HP LaserJet M2000 | Software Technical Reference - Page 239
)* Install - Custom Installation screen Select the printing-system software components that you want to install, and then click Next. Windows install ENWW Detailed Windows installation instructions 217 - HP LaserJet M2000 | Software Technical Reference - Page 240
2. After the installer has prepared for the printing-system software installation, the License Agreement screen appears. Figure 3-34 Advanced Install - Custom (for advanced users)* Install - License Agreement screen The License Agreement screen contains the following options: ● I Agree. Click this - HP LaserJet M2000 | Software Technical Reference - Page 241
- Thank you for buying another HP product! screen Windows install 4. Click Next. Complete the printing-system installation by following the instructions for an Easy Install. See Easy Install (recommended) on page 195. Express USB Install NOTE: For USB installations, HP recommends installing - HP LaserJet M2000 | Software Technical Reference - Page 242
To complete an express USB installation, follow these steps: 1. On the initial CD browser screen, click Express USB Install. The following screen appears. Figure 3-36 Express USB Install - Initial screen 2. When the Connect Your Device Now screen appears, make sure that the product is powered on and - HP LaserJet M2000 | Software Technical Reference - Page 243
3. After the product is powered on and the USB cable is connected, the Device has been detected screen appears. Figure 3-38 Express USB Install - Device has been detected screen Windows install ENWW Detailed Windows installation instructions 221 - HP LaserJet M2000 | Software Technical Reference - Page 244
4. The product firmware is compared to the version that is on the printing-system installation CD. If the printing-system installation software detects an older version of firmware on the product, the following screen appears and the product firmware is automatically updated from the CD. Figure 3-39 - HP LaserJet M2000 | Software Technical Reference - Page 245
. Figure 3-40 Express USB Install - Test Page screen If the test page prints, click OK to continue. If the test page does not print, click Troubleshoot... to troubleshoot the installation problem. Windows install ENWW Detailed Windows installation instructions 223 - HP LaserJet M2000 | Software Technical Reference - Page 246
. Express installation does not install the user guide onto the computer. Click this option to open the user guide on the CD. To access the user guide in the future, re-insert the CD. Product manuals are also available on the HP product support website. 224 Chapter 3 Install Windows printing-system - HP LaserJet M2000 | Software Technical Reference - Page 247
software for the product, including the user guide. ◦ HP Easy Printer Care. Click More Information. Click this option to access product support on the Web, or other product help and application. Express Network Install NOTE: Use these instructions the first time that the printing-system software - HP LaserJet M2000 | Software Technical Reference - Page 248
To complete an express network installation, follow these steps: 1. On the initial CD browser screen, click Express Network Install. The following screen appears. Figure 3-43 Express Network Install - Initial screen 2. The Identify Printer screen appears. Figure 3-44 Express Network Install - - HP LaserJet M2000 | Software Technical Reference - Page 249
Install - Firewall Notice screen ● If you click Next, the Searching screen appears. Figure 3-46 Express Network Install - Searching screen Windows install ENWW Detailed Windows installation instructions 227 - HP LaserJet M2000 | Software Technical Reference - Page 250
After the printing-system installation software has searched the network for the product, one of the following screens appears: ◦ Printers Found. Figure 3-47 Express Network Install - Printers Found screen If you select Install a discovered network printer. (default), select the product to install - HP LaserJet M2000 | Software Technical Reference - Page 251
. ● Hardware Address (MAC). Select this option, type the hardware address in the field, and click Next. The Firewall Notice screen appears. ENWW Detailed Windows installation instructions 229 - HP LaserJet M2000 | Software Technical Reference - Page 252
3. The product firmware is compared to the version that is on the printing-system installation CD. If the printing-system installation software detects an older version of firmware on the product, the following screen appears and the product firmware is automatically updated from the CD. Figure 3-49 - HP LaserJet M2000 | Software Technical Reference - Page 253
. Figure 3-50 Express Network Install - Test Page screen If the test page prints, click OK to continue. If the test page does not print, click Troubleshoot... to troubleshoot the installation problem. Windows install ENWW Detailed Windows installation instructions 231 - HP LaserJet M2000 | Software Technical Reference - Page 254
. Express installation does not install the user guide onto the computer. Click this option to open the user guide on the CD. To access the user guide in the future, re-insert the CD. Product manuals are also available on the HP product support website. 232 Chapter 3 Install Windows printing-system - HP LaserJet M2000 | Software Technical Reference - Page 255
this option to install all the software for the product, including the user guide. ◦ HP Easy Printer Care. Click this option to install HP Easy Printer to the previous menu. ● More Information. Click this option to access product support on the Web, or other product help and useful tips. ● Exit. - HP LaserJet M2000 | Software Technical Reference - Page 256
not removed, and manual uninstall for Windows Uninstall instructions for Windows ● NOTE: If you uninstall the software for troubleshooting purposes, try uninstalling only specific printer, scan are unlikely to be the cause of product-specific problems. These shared software programs should not need to - HP LaserJet M2000 | Software Technical Reference - Page 257
3. Click Change or Remove programs on the left side of the window, and then click the name of the product. Click Remove. 4. The Important Uninstall Information dialog box appears. Click Continue. 5. The Cleanup progress dialog box appears. The progress bar reflects the status of the uninstall - HP LaserJet M2000 | Software Technical Reference - Page 258
printing-system software removes some files and folders that were installed, such as Windows-shared files and hidden files. NOTE: If you need to perform a manual uninstall, you might need to make some hidden files visible. Use the View menu in Windows Explorer to set the option to show all files - HP LaserJet M2000 | Software Technical Reference - Page 259
4 HP PCL 6 and HP postscript level 3 emulation printer drivers, and HP PCL 5 UPD for Windows ● HP PCL 6 and HP postscript level 3 emulation printer drivers for Windows ● HP Universal Print Driver HP printer drivers for Windows ENWW 237 - HP LaserJet M2000 | Software Technical Reference - Page 260
Access to printer drivers ● Help system ● HP postscript level 3 emulation support ● Advanced tab features ● Printing Shortcuts tab features ● Paper/Quality tab features ● Effects tab features ● Finishing tab features ● Services tab features ● Device Settings tab features ● About tab features Access - HP LaserJet M2000 | Software Technical Reference - Page 261
● Finishing ● Services Click the About... button on any Printing Preferences printer-driver tab except the Advanced tab to view information about the printer driver. Click OK to - HP LaserJet M2000 | Software Technical Reference - Page 262
options. The following Help options are available: ● What's this? Help ● Context-sensitive Help ● Warning icons What's this? Help "What's this?" Help is supported in Windows 2000, Windows XP, and Windows Vista. Gain access to "What's this?" Help messages in any of the following ways: ● Right-click - HP LaserJet M2000 | Software Technical Reference - Page 263
are incompatible with that setting. Figure 4-2 Paper/Quality tab with warning icons HP printer drivers for Windows HP postscript level 3 emulation support The HP postscript level 3 emulation printer driver maintains full compatibility with Adobe PS Level 3 when PS Level 3 soft fonts are purchased - HP LaserJet M2000 | Software Technical Reference - Page 264
Advanced tab features ● Paper/Output ● Graphic ● Document Options To gain access to the Advanced tab: 1. Click Start. 2. For Windows 2000, select Settings, and then click Printers. For Windows Vista, Windows XP Professional and Windows Server 2003, click Printers and Faxes. For Windows XP Home, - HP LaserJet M2000 | Software Technical Reference - Page 265
Use the Advanced tab to change the layout of printed pages. Use this tab to configure special controls that are not commonly used, as well as features such as paper size and number of copies. Figure 4-3 Advanced tab - PCL 6 printer driver HP printer drivers for Windows ENWW HP PCL 6 and HP - HP LaserJet M2000 | Software Technical Reference - Page 266
Figure 4-4 Advanced tab - HP postscript level 3 emulation printer driver Paper/Output ● Copy Count setting Copy Count setting This printer-driver setting is useful for software programs that do not provide a copy count. If a copy count is available in the software program, set the copy count in the - HP LaserJet M2000 | Software Technical Reference - Page 267
printing; however, special characters that the product fonts do not support might not print correctly. ● Download as Softfont. This printing, leave the Advanced Printing Features setting Enabled. If compatibility problems occur, disable the feature. Some advanced printing features might still - HP LaserJet M2000 | Software Technical Reference - Page 268
PostScript Language Level option specifies which PS language level to use, from 1 to 3. The highest level supported by the product is 3, and this is the default setting. Some products support multiple levels. It is usually best to select the highest number available, because a higher language level - HP LaserJet M2000 | Software Technical Reference - Page 269
Send TrueType as Bitmap (HP PCL 6 printer driver only) Send True Type as Bitmap provides an alternative for those software programs that encounter problems when using TrueType fonts for special graphic purposes such as shading, rotation, or slanting. The setting is Disabled by default. The TrueType - HP LaserJet M2000 | Software Technical Reference - Page 270
Printing Shortcuts tab features ● Use defined printing shortcuts ● Create a custom printing shortcut To gain access to the Printing Shortcuts tab: 1. Click Start. 2. For Windows 2000, select Settings, and then click Printers. For Windows Vista, Windows XP Professional and Windows Server 2003, click - HP LaserJet M2000 | Software Technical Reference - Page 271
Use the Printing Shortcuts tab to print jobs with specific printer-driver settings. The available settings depend on the product configuration. Select one of the defined shortcuts or create custom printing shortcuts. Figure 4-5 Printing Shortcuts tab HP printer drivers for Windows Select one of - HP LaserJet M2000 | Software Technical Reference - Page 272
Use defined printing shortcuts The following defined printing shortcuts are available: ● General Everyday Printing. Select this option to print using typical settings. ● Two-sided (Duplex) Printing. Select this option to print using typical settings for duplex printing. ● Booklet Printing. Select - HP LaserJet M2000 | Software Technical Reference - Page 273
4. Type a name for the custom printing shortcut, and then click OK. The custom printing shortcut appears in the printing shortcuts list. Figure 4-7 Printing Shortcuts tab HP printer drivers for Windows Paper/Quality tab features ● Paper Options ● Document preview image ● Print Quality ENWW HP - HP LaserJet M2000 | Software Technical Reference - Page 274
To gain access to the Paper/Quality tab: 1. Click Start. 2. For Windows 2000, select Settings, and then click Printers. For Windows Vista, Windows XP Professional and Windows Server 2003, click Printers and Faxes. For Windows XP Home, click Control Panel, and then double-click the Printers and Faxes - HP LaserJet M2000 | Software Technical Reference - Page 275
Use the Paper/Quality tab to specify the size, type, and source of the paper. Also use this tab to specify the location of different paper types within the print job. Figure 4-8 Paper/Quality tab HP printer drivers for Windows Paper Options ● Paper sizes: ● Custom Paper Size ● Paper source: ● - HP LaserJet M2000 | Software Technical Reference - Page 276
... on the Paper/Quality tab. NOTE: The Custom Paper Size dialog box for the product does not reflect the maximum paper size that the product supports. Figure 4-9 Custom Paper Size dialog box Name Use the Name text box to type a new name for a custom paper size. 254 Chapter 4 HP PCL 6 and - HP LaserJet M2000 | Software Technical Reference - Page 277
The name that appears in the Name text box depends on the following conditions: ● If a saved custom paper size has been selected from the drop-down menu on the Paper/Quality tab, then the Name text box shows the name of the selected custom paper size. ● If a standard paper size has been selected on - HP LaserJet M2000 | Software Technical Reference - Page 278
the product: ● Automatically Select ● Printer auto select ● Manual Feed in Tray 1 ● Tray 1 ● Tray 2 ● The Paper type: drop-down menu shows all of the supported paper types. When you use the default setting, Unspecified, driver. NOTE: Selecting a paper type instructs the product to use a group of - HP LaserJet M2000 | Software Technical Reference - Page 279
● Heavy 111-130g ● Extra Heavy 131-175g ● Monochrome Laser Transparency ● Labels ● Letterhead ● Envelope ● Preprinted ● Prepunched ● Colored ● Bond ● Recyled ● Rough The default setting is Unspecified, and the program selects the paper type. Before selecting a different setting, make sure that the - HP LaserJet M2000 | Software Technical Reference - Page 280
Select an option in the Special pages: list box, and then click Settings.... Use the Settings dialog box to control the settings for the special pages of the print job. Examples of the dialog boxes for the special pages options are shown in the following figures. Figure 4-10 Covers dialog box Figure - HP LaserJet M2000 | Software Technical Reference - Page 281
Document preview image The document preview image is a line-drawn image of a page that represents graphics and text. The document preview image is always oriented so that the contents of the page are right-side-up. Move the cursor over the document preview image to change the cursor from an arrow to - HP LaserJet M2000 | Software Technical Reference - Page 282
To gain access to the Effects tab: 1. Click Start. 2. For Windows 2000, select Settings, and then click Printers. For Windows Vista, Windows XP Professional and Windows Server 2003, click Printers and Faxes. For Windows XP Home, click Control Panel, and then double-click the Printers and Faxes icon. - HP LaserJet M2000 | Software Technical Reference - Page 283
-down menu shows the paper sizes on which you can print. The list contains all of the standard paper sizes that the selected paper source supports and any custom sizes that have been created. When Print document on is selected, Scale to fit is automatically selected. Clear this check box if - HP LaserJet M2000 | Software Technical Reference - Page 284
The slider bar controls the scale directly. The value in the edit box changes as the slider-bar indicator is dragged, and the document preview image is updated to the new image scale. Each click on the arrows increases or decreases the scale by 1%. Each click on the slider bar affects the scale by - HP LaserJet M2000 | Software Technical Reference - Page 285
Click Edit in the Watermarks group box, and the Watermark Details dialog box appears. Figure 4-15 Watermark Details dialog box HP printer drivers for Windows The Watermark Details dialog box shows a preview image and provides options for creating a new watermark and controlling the message angle - HP LaserJet M2000 | Software Technical Reference - Page 286
NOTE: No more that 30 watermarks can exist in the Current Watermarks list at one time. When the limit of 30 watermarks is reached, the New button is disabled. To edit an existing watermark, select the watermark in the Current Watermarks list. If you change the Watermark Message for that watermark, - HP LaserJet M2000 | Software Technical Reference - Page 287
◦ Very Dark ◦ Darkest These values represent the intensity of the gray that is used. Select Light to produce a lightly saturated gray watermark. Select Lightest to produce the lightest shade of watermark. Select Darkest to produce a black watermark. ● Size. Font sizes from 1 to 999 points are - HP LaserJet M2000 | Software Technical Reference - Page 288
To gain access to the Finishing tab: 1. Click Start. 2. For Windows 2000, select Settings, and then click Printers. For Windows Vista, Windows XP Professional and Windows Server 2003, click Printers and Faxes. For Windows XP Home, click Control Panel, and then double-click the Printers and Faxes - HP LaserJet M2000 | Software Technical Reference - Page 289
both sides option is selected. Products with a duplexer installed support smart duplexing. The smart duplexing feature increases printing performance by Unspecified, the smart duplexing feature is disabled. Selecting a paper type instructs the product to use a group of settings (such as fuser - HP LaserJet M2000 | Software Technical Reference - Page 290
setting of 1, it automatically changes to 2 pages per sheet. Changing the Pages per sheet setting manually to 4, 6, 9, or 16 pages per sheet disables the booklet setting. Book and booklet printing The product supports both book and booklet printing. A book is a print job that consists of at least - HP LaserJet M2000 | Software Technical Reference - Page 291
● First ● Last A booklet is a print job that places two pages on each side of a sheet that can then be folded into a booklet that is half the size of the paper. Use the Booklet layout drop-down menu on the Finishing tab to control booklet settings. Print a booklet Complete the following steps to - HP LaserJet M2000 | Software Technical Reference - Page 292
Page order The Page order drop-down menu contains the following options: ● Right, then Down ● Down, then Right ● Left, then Down ● Down, then Left The preview document image changes to reflect changes in these settings. Figure 4-17 Page-order preview images ● 2 pages per sheet ● 4 pages per sheet ● - HP LaserJet M2000 | Software Technical Reference - Page 293
the document preview image. Selecting the Rotate by 180 degrees check box does not change the document preview image. Services tab features To gain access to the Services tab: 1. Click Start. 2. For Windows 2000, select Settings, and then click Printers. For Windows Vista, Windows XP Professional - HP LaserJet M2000 | Software Technical Reference - Page 294
4. Click Printing Preferences. 5. Click the Services tab. Figure 4-19 Services tab The Select a destination drop-down menu contains the following options: ● Support and troubleshooting ● Product manuals ● Check for driver updates ● Shop for supplies If you have Internet access, select any of these - HP LaserJet M2000 | Software Technical Reference - Page 295
Device Settings tab features ● Form To Tray Assignment ● Font Substitution Table ● External Fonts (HP PCL 6 printer driver only) ● HP postscript level 3 emulation printer driver Device Settings ● Installable Options The Device Settings tab is in the Properties tabs for the printer driver. To gain - HP LaserJet M2000 | Software Technical Reference - Page 296
Available options depend on the printer driver and the particular feature. Figure 4-20 HP PCL 6 printer driver Device Settings tab 274 Chapter 4 HP PCL 6 and HP postscript level 3 emulation printer drivers, and HP PCL 5 UPD for ENWW Windows - HP LaserJet M2000 | Software Technical Reference - Page 297
Figure 4-21 HP postscript level 3 emulation printer driver Device Settings tab HP printer drivers for Windows Form To Tray Assignment The product supports more than one source of paper. Assign a form, which defines the paper size and margins, to each paper source. When a form is matched to a - HP LaserJet M2000 | Software Technical Reference - Page 298
Configuring the trays 1. Select the appropriate tray in the Form To Tray Assignment list. 2. Use the drop-down menu to select the paper size (or form) that is loaded in that tray. 3. Repeat steps 1 and 2 for the remaining trays. 4. Click OK to enable the settings, or, if necessary, click Cancel to - HP LaserJet M2000 | Software Technical Reference - Page 299
Click the Font Substitution Table option to open a list of fonts. Use the settings to change the TrueType-to-printer font mappings. Figure 4-22 Font Substitution Table HP printer drivers for Windows ENWW HP PCL 6 and HP postscript level 3 emulation printer drivers for Windows 277 - HP LaserJet M2000 | Software Technical Reference - Page 300
External Fonts (HP PCL 6 printer driver only) ● Install external fonts ● Remove external fonts NOTE: The External Fonts option is available only in the HP PCL 6 printer driver. Use the External Fonts option to install and remove external fonts for the product. External fonts can be soft fonts or - HP LaserJet M2000 | Software Technical Reference - Page 301
8. Type the name and path of the font metric file in the Printer Font File Location text box, or click Browse to locate the file on the computer. The font file names appear in the Font(s) to be Added window. 9. Select the fonts to add, and then click Add. The fonts are installed and the file names - HP LaserJet M2000 | Software Technical Reference - Page 302
Available PostScript Memory This option specifies the amount of available postscript memory and provides a spin box for changing the value. The available postscript memory is a subset of the total product memory. It is usually best to set the postscript memory to match the total RAM that appears on - HP LaserJet M2000 | Software Technical Reference - Page 303
pixel(s). Use the spin box to change this value, up to a maximum of 32,767 pixels. Installable Options ● Tray 3 ● Duplex Unit (for 2-Sided Printing) ● Allow Manual Duplexing HP printer drivers for Windows ENWW HP PCL 6 and HP postscript level 3 emulation printer drivers for Windows 281 - HP LaserJet M2000 | Software Technical Reference - Page 304
default setting is Installed. Allow Manual Duplexing Use this setting to allow printing on both sides of a page using manual two-sided printing. This default setting print using these options without problems. Select Disabled and print the document again if you encounter problems. NOTE: In some - HP LaserJet M2000 | Software Technical Reference - Page 305
To gain access to the About tab: 1. Click Start. 2. For Windows 2000, select Settings, and then click Printers. For Windows Vista, Windows XP Professional and Windows Server 2003, click Printers and Faxes. For Windows XP Home, click Control Panel, and then double-click the Printers and Faxes icon. - HP LaserJet M2000 | Software Technical Reference - Page 306
To determine the latest version, compare the overall build number (in parenthesis after the model name) and the GPD number (in the Driver Files: field). If the overall build number has increased, this is the latest version of the printer driver. If the overall build number is the same, check the - HP LaserJet M2000 | Software Technical Reference - Page 307
HP Universal Print Driver Introduction ● HP universal print drivers ● HP Managed Print Administration HP universal print drivers Two versions of the HP UPD are available: ● The PCL 5 Universal Print Driver ● The PS Universal Print Driver HP Managed Print Administration The HP Managed Printing - HP LaserJet M2000 | Software Technical Reference - Page 308
286 Chapter 4 HP PCL 6 and HP postscript level 3 emulation printer drivers, and HP PCL 5 UPD for ENWW Windows - HP LaserJet M2000 | Software Technical Reference - Page 309
5 Macintosh software and utilities ● Supported Macintosh operating systems ● Macintosh system requirements ● Macintosh printing-system software ● Install and uninstall Macintosh printing-system software components ● Use features in the Macintosh printer driver ● - HP LaserJet M2000 | Software Technical Reference - Page 310
Supported Macintosh operating systems The product supports the following Macintosh operating systems: ● Mac OS X v10.3, v10.4 and later NOTE: For Mac OS v10.4 and later, PPC and Intel Core Processor Macs are supported. 288 Chapter 5 Macintosh software and utilities ENWW - HP LaserJet M2000 | Software Technical Reference - Page 311
Macintosh system requirements The HP printing-system software has the following minimum system requirements: ● Mac OS X v10.3, v10.4 and later ● Macintosh computer (Power PC processor), such as an iMac, Power Macintosh G3 233 MHz, Power Macintosh G4 , or Power Mac G5. ● RAM: Mac OS X (v10.3, v10.4 - HP LaserJet M2000 | Software Technical Reference - Page 312
Macintosh ● Macintosh software component descriptions ● Software component localization ● Order software for Macintosh ● HP embedded Web server (EWS) Supported printer drivers for Macintosh The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and - HP LaserJet M2000 | Software Technical Reference - Page 313
to a file. Open the scanning software from the HP LaserJet Director. The default file format for the Scan-to-Email feature is .PDF; other supported formats include .JPG, .PICT, and .TIFF. You can also scan directly to TWAIN-compliant programs. Macintosh ENWW Macintosh printing-system software 291 - HP LaserJet M2000 | Software Technical Reference - Page 314
on a separate CD. Scan to e-mail During installation, the product software detects supported email program on the system and integrates them into the HP LaserJet Scan software X Online Documentation HP LaserJet M2727 MFP Series User Guide X 292 Chapter 5 Macintosh software and utilities ENWW - HP LaserJet M2000 | Software Technical Reference - Page 315
of copies, duplexing, and quality settings. Install notes (Readme file) This text file contains information about basic product installation and OS support. Online help The help system can be viewed through a browser or in the Macintosh OS Help Center. Software component localization The Macintosh - HP LaserJet M2000 | Software Technical Reference - Page 316
● Italian ● Spanish Order software for Macintosh To order the software if the CD is damaged or missing, contact HP Support at the following Web site: www.hp.com/cposupport/software.html To request the printing-system software CD by phone, see the following Web site - HP LaserJet M2000 | Software Technical Reference - Page 317
You can view HP EWS when the product is directly connected to the computer or when it is connected to the network. NOTE: You do not have to have Internet access to open and use HP EWS. Access To gain access to the HP EWS, follow these steps: 1. Open the HP Director. Figure 5-1 HP Director 2. Click - HP LaserJet M2000 | Software Technical Reference - Page 318
tools that are available for the product. ◦ Click HP Instant Support to access self-help based on information sent from the product to the HP Web site, such as recommendations for troubleshooting, firmware upgrades, and reference documentation customized to the most recent events that have occurred - HP LaserJet M2000 | Software Technical Reference - Page 319
System Use the System tab to view and change settings for product information, paper handling, print quality, print types, system setup, and product service. Figure 5-3 HP EWS - System tab Print Use the Print tab to view and change settings for print jobs, PCL5e fonts, and PostScript error - HP LaserJet M2000 | Software Technical Reference - Page 320
Fax Use the Fax tab to view and change settings for fax sending, fax reception, error correction, and creation of various logs and reports. Figure 5-5 HP EWS - Fax tab Networking Use the Networking tab to view network settings for the product. Figure 5-6 HP EWS - Networking tab 298 Chapter 5 - HP LaserJet M2000 | Software Technical Reference - Page 321
is connected to a network and the printing-system software is loaded on a computer that has access to the network. General Macintosh installation instructions for direct connections NOTE: Do not connect the USB cable until prompted during the printing-system software installation. Use the following - HP LaserJet M2000 | Software Technical Reference - Page 322
name and password that have administrator privileges. 6. When the installation is complete, the HP Setup Assistant starts automatically. Follow the onscreen instructions. NOTE: If the HP Setup Assistant does not start automatically, click System, click Applications, click HP LaserJet MFP, and then - HP LaserJet M2000 | Software Technical Reference - Page 323
2. In the installer browser window, double-click the HP LaserJet MFP Installer.app icon. Figure 5-7 HP LaserJet installer browser screen NOTE: If the installer browser window does not open automatically when the CD is inserted into the CD-ROM drive, double-click the LaserJetMFP1522_2727series CD - HP LaserJet M2000 | Software Technical Reference - Page 324
3. The Authenticate screen appears. Figure 5-9 Authenticate screen Type a user name and password that have administrator privileges, and then click OK to continue the installation. Click Cancel to exit the installation. 302 Chapter 5 Macintosh software and utilities ENWW - HP LaserJet M2000 | Software Technical Reference - Page 325
4. The License screen appears. Figure 5-10 License screen - HP Software License Click Continue to open the License Agreement screen. Click Print to open the Page Setup dialog box for the default printer and then print a copy of the license agreement. Click the language list to change the language - HP LaserJet M2000 | Software Technical Reference - Page 326
5. The License Agreement screen appears. Figure 5-11 License Agreement screen - HP Software License Agreement Click Agree to accept the license agreement and continue the installation. Click Disagree to exit the installer. 6. The Installing screen appears. Figure 5-12 Installing screen - progress - HP LaserJet M2000 | Software Technical Reference - Page 327
. Click OK to continue the installation. 8. When the installation is complete, the HP Setup Assistant starts automatically. Follow the onscreen instructions. NOTE: If the HP Setup Assistant does not start automatically, follow these steps: 1. Click System. 2. Click Applications. 3. Click HP LaserJet - HP LaserJet M2000 | Software Technical Reference - Page 328
HP Setup Assistant 1. The HP Setup Assistant - Introduction screen appears. Figure 5-14 HP Setup Assistant - Introduction Click Continue. 306 Chapter 5 Macintosh software and utilities ENWW - HP LaserJet M2000 | Software Technical Reference - Page 329
2. The HP Setup Assistant - Select Device screen appears. Figure 5-15 HP Setup Assistant - Select Device - Network Macintosh ENWW Install and uninstall Macintosh printing-system software components 307 - HP LaserJet M2000 | Software Technical Reference - Page 330
a. Select Device - USB screen NOTE: If you are using a direct connection and have not yet connected the product to the computer, the product does not appear in the list box. Connect the product to the computer with the USB cable, turn on the product, and then click USB. The product appears in the - HP LaserJet M2000 | Software Technical Reference - Page 331
Click the USB or Network button to scan the system again and locate the designated product connection. 3. The Configure Device screen appears. Figure 5-18 HP Setup Assistant - Configure Device Click Go Back to return to the Select Device screen. Macintosh ENWW Install and uninstall Macintosh - HP LaserJet M2000 | Software Technical Reference - Page 332
Type a name for the product and then click Continue to the open the second Configure Device screen. a. The second Configure Device screen appears. Figure 5-19 HP Setup Assistant - Configure Device - 2 Type the name to be used in the Fax Header, and then click Continue to the open the third Configure - HP LaserJet M2000 | Software Technical Reference - Page 333
b. The third Configure Device screen appears. Figure 5-20 HP Setup Assistant - Configure Device - 3 Select the appropriate option. If you do not need to dial a number to get to an outside line, select the No, I don't use a dial prefix. option. If you do need to dial a number to get an outside line, - HP LaserJet M2000 | Software Technical Reference - Page 334
, select Yes, and then select the type of ring from the dropdown menu. If you do not have a distinctive ring service, select No. If you select Yes, click Continue to open the Finish dialog box. If you select No, click Continue to open the fifth Configure - HP LaserJet M2000 | Software Technical Reference - Page 335
d. The fifth Configure Device screen appears. Figure 5-22 HP Setup Assistant - Configure Device - 5 Select the appropriate option. If you have an answering machine that answers calls at the specified number, select Yes, I will.. If you do not have an answering machine that answers calls at the - HP LaserJet M2000 | Software Technical Reference - Page 336
4. The Finish screen appears. Figure 5-23 HP Setup Assistant - Finish The information typed in previous screens appears in the Finish screen. If any item needs to be changed, click the Go Back button to return to the screen that displays the information that you need to change. Click Continue to - HP LaserJet M2000 | Software Technical Reference - Page 337
. Figure 5-24 HP Setup Assistant - Congratulations Click Done to close the HP Setup Assistant. HP LaserJet MFP uninstall instructions for Macintosh Use the following instructions to uninstall the printing-system software from the computer: 1. Locate the HP LaserJet MFP Uninstaller utility icon in - HP LaserJet M2000 | Software Technical Reference - Page 338
Use features in the Macintosh printer driver Print Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click Print. 2. Select the driver. 3. Select the print settings. 4. In the Presets - HP LaserJet M2000 | Software Technical Reference - Page 339
Use watermarks A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document. 1. On the File menu, click Print. 2. Open the Watermarks menu. 3. Next to Mode, select the type of watermark to use. Select Watermark to print a semi-transparent message. - HP LaserJet M2000 | Software Technical Reference - Page 340
. 3. On the Finishing pop-up menu, select the Manual Duplex option. 4. Click Print. Follow the instructions in the pop-up window that appears on the computer you selected. 4. To go to various support Web sites for this device, select an Internet Services option from the dropdown list, and then - HP LaserJet M2000 | Software Technical Reference - Page 341
Scan from the product and HP Director (Macintosh) For more information about tasks and settings described in this section, see the HP Director online Help. Scanning tasks To scan to a software program, scan an item using the program itself. Any TWAIN-compliant program can scan an image. If the - HP LaserJet M2000 | Software Technical Reference - Page 342
Fax a document from a Macintosh computer NOTE: On Macintosh operating systems, you can send faxes from the computer, but you cannot receive faxes to the computer. 1. In the software program, on the File menu, select Print. 2. Click PDF, and then select Fax PDF. 3. Enter a fax number in the To field. - HP LaserJet M2000 | Software Technical Reference - Page 343
Engineering details 6 Engineering details ● Paper and print media ● Firmware updates ● Problem solve ● Summary of HP ToolboxFX known issues ● Hewlett-Packard LaserJet M2727 MFP Series Printer Install Notes (Read Me First) ENWW 321 - HP LaserJet M2000 | Software Technical Reference - Page 344
paper to meet all of the guidelines in this user guide and still not produce satisfactory results. This might be problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements. Supported paper and print media sizes The product supports - HP LaserJet M2000 | Software Technical Reference - Page 345
x 14 inches) Trays 2 and 3: Minimum-148 x 210 mm (5.8 x 8.3 inches); Maximum-216 x 356 mm (8.5 x 14 inches) 1 These sizes are supported as custom sizes. Table 6-2 Supported envelopes and postcards Size Dimensions Envelope #10 105 x 241 mm (4.13 x 9.49 inches) Envelope DL 110 x 220 mm (4.33 - HP LaserJet M2000 | Software Technical Reference - Page 346
Special paper or print media guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type - HP LaserJet M2000 | Software Technical Reference - Page 347
envelopes, ten transparencies, or ten cards. You can use tray 1 to print the first page on media different from the remainder of the document. Media guides ensure that the media is correctly fed into the product and that the print is not skewed (crooked on the media). When loading media, adjust - HP LaserJet M2000 | Software Technical Reference - Page 348
NOTE: When you add new media, make sure that you remove all of the media from the input tray and straighten the stack of new media. Do not fan the media. This reduces jams by preventing multiple sheets of media from feeding through the product at one time. Configure trays When using one of the trays - HP LaserJet M2000 | Software Technical Reference - Page 349
" MediaSource1 Esc&l#H PostScript /MediaPosition # / ManualFeed true | false or null Tray 1 3 4 3 false Tray 2 (250-sheet) 4 1 0 false Auto Select 1 7 NA Manual feed in tray 1 2 2 3 true 1 For the string value, you must use include the quotation marks around the variable. For - HP LaserJet M2000 | Software Technical Reference - Page 350
on the product and operating system. The list contains all of the following sizes, and might contain sizes from other drivers. Table 6-6 Supported features and attributes, by driver Media sizes1 Width Height PCL 62 Letter 216 mm 279 mm "LETTER" (8.5 inches) (11.0 inches) 16K 197 - HP LaserJet M2000 | Software Technical Reference - Page 351
the PCL 6 driver specifies actual dimensions, for example, for 8-inch x 9-inch custom size, "real32_xy 8.0 9.0 CustomMediaSize ubyte eInch CustomMediaSizeUnits." Table 6-7 Supported media types Media types (command string) Bond Cardstock1 Color Envelope Gloss Heavy (90-105 g/m2) Heavy Gloss Labels - HP LaserJet M2000 | Software Technical Reference - Page 352
Table 6-7 Supported media types (continued) Media types (command string) Tray 1 Prepunched Y Recycled Y Tough Paper Y Transparency Y Vellum 1 Tray 1 accepts cardstock between 106 g/m2 (29 lb) and 163 g/m2 ( - HP LaserJet M2000 | Software Technical Reference - Page 353
Engineering details Table 6-9 Media-type commands (continued) Esc& n# Wd Paper type Esc& 6 Wd Rough Esc& 9 Wd Envelope 1 You must spell out the word "Transparency" in the string, although it is abbreviated as TRNSPRNCY on the control panel. 2 The correct command for cardstock is "Esc& - HP LaserJet M2000 | Software Technical Reference - Page 354
product, you can update the firmware code by downloading the latest flash executable file for the product and running the program according to the readme instructions that come with it (go to www.hp.com). Turn the product off and then on before running the executable file. If the firmware becomes - HP LaserJet M2000 | Software Technical Reference - Page 355
details Problem solve ● Port communication ● File to E-mail utility ● Manual scrubber /IP network port or the USB port. The product does not support connection over a parallel port. NOTE: Do not connect both the immediately, before continuing to troubleshoot twoway communication issues. The - HP LaserJet M2000 | Software Technical Reference - Page 356
. 5. Click the plus sign (+) to the left of Open the Other Devices. Misidentified or noncategorized products are placed here. Guidelines for troubleshooting and resolving product conflicts Follow these steps to resolve product conflicts: 1. If the conflicting product is no longer present in the list - HP LaserJet M2000 | Software Technical Reference - Page 357
Serial Bus controllers ● HP LaserJet M2727xxx MFP ● HP LaserJet M2727xxx MFP FAX ● HP LaserJet M2727xxx MFP EWS ● HP MS (Windows XP) ● USB Composite Device ENWW Problem solve 335 - HP LaserJet M2000 | Software Technical Reference - Page 358
NOTE: The scrubber runs automatically as part of the uninstall process. The scrubber can also be run manually. If the installer fails and troubleshooting efforts have not solved the problem, use the scrubber utility to remove files. The scrubber utility is located on the product printing-system - HP LaserJet M2000 | Software Technical Reference - Page 359
separation pad might need to be replaced. Contact HP Customer Care. ● Use or make a carrier sheet to protect the originals. For more detailed information about troubleshooting HP Scan problems, see the HP LaserJet M2727 MFP Series User Guide. ENWW Problem solve 337 - HP LaserJet M2000 | Software Technical Reference - Page 360
installer runs, it will silently install Microsoft .NET Framework 1.1 (no service pack). This will allow HP ToolboxFX to run, but there are some known issues with .NET Framework 1.1 (no service pack) that might impact our customers. NOTE: If the .NET Framework 1.1 - HP LaserJet M2000 | Software Technical Reference - Page 361
Knowledge base article numbers to read are KB867460 and KB886903, which are, respectively, Service Pack 1 for the .NET Framework and the current security patch. Product communication The majority of problems observed with HP ToolboxFX involve a lack of communication with the product. In these cases - HP LaserJet M2000 | Software Technical Reference - Page 362
to obtain information that might be helpful for CPE and R&D engineers and assist in diagnosing the problem. All fatal errors, and some other events, are logged to an error log file. When reporting problems to CPE or R&D, please include this error log. Often, no further debug information is needed - HP LaserJet M2000 | Software Technical Reference - Page 363
Console, or File --!> File 3 3. Run HP ToolboxFX From the Program Group, and reproduce the problem being debugged. 4. A debug file called ToolboxFXDebugLog.txt will be written to the following location: ● Windows XP - C:\Documents and Settings - HP LaserJet M2000 | Software Technical Reference - Page 364
A need to enable or disable HP ToolboxFX arises Some users might not use any of the features provided by HP ToolboxFX, and might want to disable it in order to free memory and processing resources. To disable HP ToolboxFX, follow these steps: 1. Use the Windows Search feature to find the hptlbxfx. - HP LaserJet M2000 | Software Technical Reference - Page 365
see the following Web site: www.hp.com/go/jetdirectunix_software. For instructions to install OS/2 printer drivers, Macintosh OS components, or other that particular system. The following HP LaserJet M2727 Series MFP models are supported: ● HP LaserJet M2727nf MFP printer, scanner, fax, copier. 64 - HP LaserJet M2000 | Software Technical Reference - Page 366
5% coverage; integrated convenience stapler. This file provides specific installation, compatibility, and troubleshooting information. For additional information about device features and driver features, see the device user guide and the online help included with each software component. Who needs - HP LaserJet M2000 | Software Technical Reference - Page 367
be available from your Hewlett-Packard distributor or from online sources. See the "Technical Assistance" section of this document or the device user guide for more information about obtaining drivers and other HP software. HP TOOLBOXFX For Windows XP and Windows Vista, the printing system software - HP LaserJet M2000 | Software Technical Reference - Page 368
URL: www.hp.com/support/LJM2727 ● Functionality on systems that meet only minimum system requirements will be limited. Use of many images or videos requires a system that meets the recommended system requirements for acceptable performance and reliability. ● Troubleshooting Setup and Install 346 - HP LaserJet M2000 | Software Technical Reference - Page 369
a USB powered hub if the device is still not recognized if the above steps do not resolve the issue. ● Printing and scanning concurrently is not supported. If the device is scanning, the print job will be held off until the scan completes. If the device is printing, an attempt to scan - HP LaserJet M2000 | Software Technical Reference - Page 370
well even when the lid is on properly. In these instances you will need to manually draw the crop area. ● OCR recommendations for input files: ◦ 300 dpi, 8-bit the HP LaserJet M2727 device support pages at the following URL: www.hp.com/support/LJM2727 Installation Instructions When operating in a - HP LaserJet M2000 | Software Technical Reference - Page 371
the Uninstaller 1. From the Start menu, in the HP LaserJet M2727 program group, click the HP LaserJet M2727 Uninstall icon. 2. The printing system guides you through removing all of the printing system components. 3. If you have performed a Recommended install and you do not have any other HP - HP LaserJet M2000 | Software Technical Reference - Page 372
. Web Browse the following URLs for online technical support: www.hp.com/support/LJM2727 HP software and support services - additional information See your device user guide for additional methods of obtaining software and support information, such as printer driver distribution centers, other - HP LaserJet M2000 | Software Technical Reference - Page 373
246 black, printing all text as printer drivers 247 booklet printing settings 268 books and booklets 268 both sides, printing on media supported 329 C Cartridge low threshold settings 74 cartridge-door release, locating 4 cartridges, print Macintosh status 318 CD Browser screen 190 CD-ROM directory - HP LaserJet M2000 | Software Technical Reference - Page 374
tab printer drivers 273 device status Macintosh Services tab 318 Device Status screen, EWS supported 11, 292 Readme files 343 User Guide 22 dots per inch (dpi) specifications 3 double-sided printing media supported My HP Printers screen 130 Support tab 135 Troubleshooting Tools and Help pane 137 - HP LaserJet M2000 | Software Technical Reference - Page 375
123 accessing 124 Device Management pane 136 Find Other Printers 124 My HP Printers screen 130 Support tab 135 Troubleshooting Tools and Help pane 137 HP embedded Web server. See EWS HP Instant Support 90 HP LaserJet Scan software 139 HP LaserJet Scanner program 291 HP PCL 6 printer driver % of - HP LaserJet M2000 | Software Technical Reference - Page 376
settings screen 77 sections 36 Send Fax software 170 Service screen 75 Set up E-mail Alerts screen 52 Setup Status Alerts screen 50 Shop for Supplies screen 91 SNMP Configuration settings 87 starting 36 Status folder 40 Support and Troubleshooting screen 90 System Settings tab 64 354 Index ENWW - HP LaserJet M2000 | Software Technical Reference - Page 377
custom-size paper 316 Services tab 318 watermarks 317 Macintosh operating systems components, software 293 install notes 293 online help 293 PDEs 293 PPDs 293 manual scrubber utility 336 manual uninstall, Windows 236 manuals localized versions 23 operating systems supported 11, 292 margins, HP - HP LaserJet M2000 | Software Technical Reference - Page 378
PCL 6 printer driver 245 order software Macintosh 294 ordering software Windows 17 ordering supplies 131 orientation printer drivers 268, 270 OS/2 support 20 Outlook 145 output bins custom paper sizes 255 locating 4 Output Protocol settings, HP postscript level 3 emulation printer driver 280 P Page - HP LaserJet M2000 | Software Technical Reference - Page 379
328 media-type commands 330 operating systems supported 6 Pages per sheet 269 Paper Options 253 paper size commands 329 Paper/Quality tab 251 Printing Preferences tabs 238 Properties tab 239 Resizing Options settings 261 Scale tofFit 261 Services tab 271 settings, changing 238 specifications - HP LaserJet M2000 | Software Technical Reference - Page 380
HPToolboxFX 69 R RAM system requirements 177 Readiris software file types supported 140 localized versions 12, 14, 19 reliability of OCR 180 number 43 serial number, locating 5 Service ID 43 Service screen, EWS 111 Service screen, HP ToolboxFX 75 Services tab Macintosh 318 printer drivers 271 Set - HP LaserJet M2000 | Software Technical Reference - Page 381
Web server 296 supplies ordering 131 supplies, ordering 91 supply-status, Services tab Macintosh 318 Support and Troubleshooting screen, HP ToolboxFX 90 Support tab, HP Easy Printer Care 135 support, product 90 supported media 322 system requirements Macintosh 289 Windows 28 System Settings tab, HP - HP LaserJet M2000 | Software Technical Reference - Page 382
support 291 troubleshooting 147 two-sided printing media supported 329 types, paper commands 330 fuser modes 72 HP ToolboxFX settings 65 Print on both sides settings, drivers 267 printer driver settings 256 supported 328, 329 U uninstallation express 234 Macintosh software 315 manual, Windows - HP LaserJet M2000 | Software Technical Reference - Page 383
- HP LaserJet M2000 | Software Technical Reference - Page 384
© 2007 Hewlett-Packard Development Company, L.P. www.hp.com
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HP LaserJet M2727 MFP Series
Software Technical Reference