HP LaserJet MFP M437 User Guide

HP LaserJet MFP M437 Manual

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  • HP LaserJet MFP M437 | User Guide - Page 1
    HP LaserJet MFP M437 HP LaserJet MFP M439 User Guide www.hp.com/videos/laserjet www.hp.com/support/ljM437MFP www.hp.com/support/ljM439MFP
  • HP LaserJet MFP M437 | User Guide - Page 2
  • HP LaserJet MFP M437 | User Guide - Page 3
    HP LaserJet MFP M437, M439 User Guide
  • HP LaserJet MFP M437 | User Guide - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP LaserJet MFP M437 | User Guide - Page 5
    Table of contents 1 Introduction ...1 Features by model ...2 About this user's guide ...4 Safety information ...5 Machine overview ...9 Components ...9 Front view ...10 Rear view ...11 Control panel overview ...12 2 Menu Overview ...15 Accessing the menus ...16 Menu overview ...17
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    41 Printer hardware setup and software installation ...42 Software installation instructions ...43 5 Printing ...45 Print setup on the control a computer ...62 Introduction ...62 Scan to PC ...62 Scanning from the HP Scan Software ...63 Scanning from image editing program ...63 Scanning using the
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    Available maintenance parts ...81 Storing the consumables ...82 Imaging unit handling instructions ...82 Toner cartridge usage ...82 Estimated toner cartridge life ...83 102 Update the firmware ...103 Step one: Download the firmware from HP.com 103 Step two: Update the firmware ...103 ENWW v
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    10 Useful Settings ...107 Machine's initial set up ...108 Machine's basic settings ...109 Altitude adjustment ...110 11 Troubleshooting ...111 Paper feeding problems ...112 Clearing jams ...113 Introduction ...113 Tray 2 ...113 In Multi-purpose Tray 1 ...115 Inside the printer ...116 In the exit
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    1 Introduction This chapter provides information you need to know before using the machine. ● Features by model ● About this user's guide ● Safety information ● Machine overview ● Control panel overview ENWW 1
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    Hi-Speed USB 2.0 Network Interface Ethernet 10/100 Base TX wired LAN Eco printing Duplex (2-sided) printing (automatic) Duplex (2-sided) printing (manual) a Multi-purpose Tray 1 (MP Tray 1) Tray 2 Reverse Automatic Document Feeder (RADF) Optional Second Cassette Feeder Trayb Scan Scan to Local
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    Windows Software Installer/Uninstaller Status Monitor Scanning Software Scan to PC Setup a You can download the software from the website and install it: (www.hp.com/support/ljM437MFP, www.hp.com/support/ljM439MFP drivers, software & firmware). Before installing, check whether your computer's OS
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    to explain machine usage. ● Read the safety information before using the machine. ● If you have a problem using the machine, refer to the troubleshooting chapter. ● All illustrations in this user's guide may differ from your machine depending on its options or model you purchased. ● The screenshots
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    prevent injury to you and others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference. Table 1-3 Important safety symbols Warning Hazards or
  • HP LaserJet MFP M437 | User Guide - Page 14
    appears damaged, unplug the machine from all interface connections and request assistance from qualified service personnel. If the machine does not operate properly after these instructions have been followed, unplug the machine from all interface connections and request assistance from qualified
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    Table 1-6 Installation/Moving (continued) Before moving the machine, turn the power off and disconnect all cords. If you have a medical condition that prevents you from lifting, do not lift the machine. Ask for help, and always use the appropriate amount of people to lift the device safely. Choose a
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    Table 1-8 Supply usage (continued) Using recycled consumables, such as toner, can cause damage to the machine. When toner gets on your clothing, do not use hot water to wash it. Use cold water. 8 Chapter 1 Introduction ENWW
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    may not be available depending on model or country/region. Components Machine Imaging unit Toner cartridgea Power cord Quick installation guide Misc. accessoriesa a Miscellaneous accessories included with your machine may vary by country/region of purchase and specific model. ENWW Machine
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    view 10 9 8 7 11 1 23 12 4 5 13 14 6 15 1 Automatic document feeder cover (M437nda /M439nda) 2 Automatic document feeder width guide (M437nda /M439nda) 3 Automatic document feeder input tray (M437nda /M439nda) 4 Automatic document feeder output tray (M437nda /M439nda) 5 Control panel
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    Rear view 2 3 1 1 Power receptacle 2 USB 2.0, Type B port 3 Network port ENWW Machine overview 11
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    Control panel overview The following figure and table describe the location and provide a brief description of the control panel elements. NOTE: This control panel may differ from your machine depending on its model. There are various types of control panels. Some features and optional goods may not
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    16 Status LED 17 Paper Select 18 Darkness Indicates the status of your machine. Select the tray you want from the display screen. Adjusts the brightness level to make a copy for easier reading, when the original contains faint markings and dark images. ENWW Control panel overview 13
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    14 Chapter 1 Introduction ENWW
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    2 Menu Overview This chapter provides information about the overall menu structure. ● Accessing the menus ● Menu overview ENWW 15
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    . Menu features are also accessible remotely from the Embedded Web Server (EWS) on network-connected printers. For more information about the EWS, go to http://support.hp.com. 16 Chapter 2 Menu Overview ENWW
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    Menu overview Copy feature menu Some menus may not appear on the display depending on the options selected, the product model, or your country/region of residence. If so, it is not applicable to your machine. Table 2-1 Copy Feature Menu Reduce/Enlargea NOTE: The most commonly used reductions/
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    Table 2-1 Copy Feature (continued) Menu Sub-menu Map Image Rotationb On/Off Collation On/Off Layout Normal ID Copy N-Up Book Copy Adjust Background Off Auto Enhance Lev.1 Enhance Lev.2 Erase Lev.1- Erase Lev.4 a Reduce/Enlarge means specifically to print a specific paper size onto
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    Table 2-3 Copy Setup Menu Menu Sub-menu Change Defaulta Copies Auto Tray On/Off a This menu selection allows you to change the default copy selections for the Copy Feature menu, except for Layout and Background. Print Setup Menu Some menus may not appear on the display depending on the
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    System Setup Menu Some menus may not appear on the display depending on the options selected, the product model, or your country/region of residence. If so, it is not applicable to your machine. Table 2-5 System Setup Menu Sub-menu Sub-menu Machine Setup Date & Time Clock Mode 12 hours 24
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    Table 2-5 System Setup (continued) Menu Sub-menu Auto Continue Auto Tray Switch Paper Substitution Tray Protection Eco Settings Paper Setup Paper Size Paper Type Paper Select Margin Sub-menu Off After 0 sec After 30 sec On/Off On/Off Tray 1 Tray 2 Default Mode Select Template MP Tray 1
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    Table 2-5 System Setup (continued) Menu Sub-menu Sub-menu Sub-menu Sub-menu Tray 2 Off On Report Configuration Demo Page Network Configuration Email Sent Supplies Information Usage Counter Job Accounting PCL Font PS Font Maintenance Supplies Life Supplies Information Total ADF
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    Network Menu Some menus may not appear on the display depending on the options selected, the product model, or your country/region of residence. If so, it is not applicable to your machine. Table 2-6 Network Menu Sub-menu TCP/IP (IPv4) TCP/IP (IPv6) Ethernet Protocol Management Network
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    Table 2-8 Scan Menu Menu Scan to PC Scan to Email Scan to SMB Scan to FTP 24 Chapter 2 Menu Overview Sub-menu Network PC Original Size Original Type Resolution Color Mode File Format Duplex Darkness Adjust Background Original Size Original Type Resolution Color Mode File Format Duplex Darkness
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    3 Media and Tray This chapter provides information on how to load print media into your machine. ● Tray overview ● Loading paper in the tray ● Printing on special media ● Setting the paper size and type ● Loading the original ● Print media specifications ENWW 25
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    Tray overview To change the size, you need to adjust the paper guides. 1 2 3 4 1 Paper length guide 2 Paper width guide 3 Paper bottom plate 4 Tray extend lever 26 Chapter 3 Media and Tray ENWW
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    the specifications required by the machine. ● If you use print media that does not meet the specifications outlined in this user guide, the following problems may occur: - Low printing quality, paper jams, excessive wear on the machine. ● The weight, material, surface condition, and moisture content
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    1. Pull out the paper tray. 2. Squeeze and slide the paper width guide and paper length lever to locate them in the correct paper size slot marked at the bottom of the tray to adjust to the size. 3.
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    4. After inserting paper into the tray, squeeze and slide the paper width guides and paper length guide. ● Do not push the paper width guide too far causing the media to warp. ● If you do not adjust the paper width guide, it may cause paper jams. ● Do not use a paper with a leading-edge curl, it may
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    Multi-purpose Tray 1 The multi-purpose tray can hold special sizes and types of print material, such as postcards and note cards. 1. Hold the handle of multi-purpose tray and pull it down to open and pull out the multi-purpose tray paper extension. 2. Load the paper. 30 Chapter 3 Media and Tray
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    3. Squeeze the multi-purpose tray paper width guides and adjust them to the width of the paper. Do not force them too much, or the paper will bent resulting in a paper jam or
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    should match to print without a paper mismatch error. Or if your machine supports a display screen, you can set it using the Menu button on the recommend you feed one sheet at a time. ● Illustrations on this user's guide may differ from your machine depending on its options or models. Check your
  • HP LaserJet MFP M437 | User Guide - Page 41
    Preprinted paper When loading preprinted paper, the printed side should be facing up with an uncurled edge at the front. If you experience problems with paper feeding, turn the paper around. Note that print quality is not guaranteed. ● Must be printed with heat-resistant ink that will not melt,
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    Setting the paper size and type The paper setting in the machine and driver should match to print without a paper mismatch error. From the print driver or application, set the paper type from the Print Options window > Properties > Paper tab > Type. NOTE: It may be necessary to press OK to navigate
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    Loading the original Introduction The following topics describe how to prepare originals for copying and how to load originals on the scanner glass or in the document feeder. ● Preparing originals ● Loading originals Preparing originals ● Do not load documents that are smaller than 125 x 101.6mm (4.
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    Loading originals You can use the scanner glass or the document feeder to load an original for copying and scanning. NOTE: Illustrations on this user's guide may differ from your machine depending on its options or models. Check your machine type. On the scanner glass Using the scanner glass, you
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    2. Place the original face down on the scanner glass. Align it with the registration guide at the top left corner of the glass. 3. Close the scanner lid. NOTE: ● Leaving the scanner lid open while copying may affect copy quality and
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    tray. Make sure that the bottom of the original stack matches the paper size marked on the document input tray. 3. Adjust the document feeder width guides to the paper size. NOTE: Dust on the document feeder glass may cause black lines on the printout. Always keep the glass clean. 38 Chapter
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    Print media specifications The following table describes the attributes of the print media supported by the printer. Attributes include media type, size, dimensions, weight, and tray capacity for the specified media. Type Size Dimensions Print media weight/Capacitya Plain
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    media weight/Capacitya Tray 2 * Multi-purpose Tray 1 HP LaserJet 90g, Colored paper, Pre-Printed paper, LetterHead paper, depending on media weight, thickness, and environmental conditions. b The printer does not support duplexing for Heavy weight paper, Bond paper, and Card stock paper types. c
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    4 Printer installation ● Printer hardware setup and software installation ● Software installation instructions ENWW 41
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    Installation Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM437MFP, www.hp.com/support/ljM439MFP for HP's all-inclusive help for the printer. Find the following support: ● Install and configure ● Learn and use ● Solve problems
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    drivers available for download on hp.com: ● HP UPD PCL6 ● HP UPD PostScript driver Install the software 1. Download the HP LaserJet MFP M437, M439 full software solution from www.hp.com/support/ljM437MFP, www.hp.com/support/ljM439MFP. 2. Follow the on-screen instructions to install and configure the
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    44 Chapter 4 Printer installation ENWW
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    control panel ● Overview of print jobs when using a Universal Print Driver (UPD) and Discrete Host Printer Driver ● Print secure documents from the control panel NOTE: Supported optional devices and features may differ according to your model. For additional print driver information, go to www
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    Auto CR Skip Blank Pages Emulation You can set the machine to print on both sides of paper. NOTE: Depending on model, this may be manual or automatic duplexing. You can enter the number of prints using the number keypad. Sets the resolution option. The higher the setting, the sharper printed
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    user selects any of the following Job Storage Mode options in the HP UPD: User can select normal or confidential print jobs These pint modes does not support the "Proof" print mode. ● Proof and Hold ● Quick Copy ● Stored Job ● When the user selects the Personal Job option in the HP UPD without
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    being able to print the job to an output tray. 1. Make sure that the machine is connected to your computer and powered on. 2. On the HP UPD, select the Personal Job mode, and then enter a PIN and User name. a. Select your printer from your Windows operating system, click the Printing Preferences
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    6 Copying This chapter explains common copying tasks. ● Copy features on the control panel ● Basic copying ● Changing the settings for each copy ● ID card copying ENWW 49
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    Copy features on the control panel Copy feature The following topics describe how to use the Copy and Copy Setup features on the control panel. These features control the appearance of the generated copies. NOTE: Some menus may not appear in the display depending on options or models. If so, it is
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    Table 6-1 Copy feature (continued) Item Description Duplex You can set the machine to print copies on both sides of paper. NOTE: Available only on ● models equipped with an automatic duplexer. ● 1 ->1 Sided: Scans one side of an original and prints it on one side of the paper. 1->2 Sided,
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    Table 6-1 Copy feature (continued) Item Description Darkness Adjusts the brightness level to make a copy that is easier to read, when the original contains faint markings and dark images. Original Type Improves the copy quality by selecting the document type for the current copy job. Image
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    Copy Setup NOTE: Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine. To change the menu options: Press Copy > Menu > Copy Setup on the control panel. Or Menu > Copy Setup on the control panel. Table 6-2 Copy Setup Item Change
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    Changing the settings for each copy Your machine provides default settings for copying so that you can quickly and easily make a copy. NOTE: ● If you press the Stop/Clear button twice while setting the copy options, all of the options you have set for the current copy job will be canceled and
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    Reduced or enlarged copy You can reduce or enlarge the size of a copied image from 25% to 400% from the document feeder or scanner glass. NOTE: ● This feature may not be available depending on model or optional goods. ● If the machine set to Eco mode, reduce and enlarge features are not available.
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    ID card copying Your machine can print 2-sided originals on one sheet. The machine prints one side of the original on the upper half of the paper and the other side on the lower half without reducing the size of the original. This feature is helpful for copying a small-sized item such as business
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    5. Turn the original over and place it on the scanner glass where arrows indicate as shown. Then, close the scanner lid. 6. Press the Start button. Figure 6-1 Front and back of the ID card NOTE: ● If you do not press the Start button, only the front side will be copied. ● If the original is
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    58 Chapter 6 Copying ENWW
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    7 Scanning This chapter explains the normal and usual procedure for scanning originals. NOTE: A scan job cannot run concurrently with a print job. ● Scanning from the machine ● Scanning from a computer ● Sending scanned images to different destinations ENWW 59
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    or models. If so, it is not applicable to your machine. NOTE: In order for the Scan To button to function, you must install the HP Scan Software on the PC. To change the menu options: Press Scan > Scan To PC on the control panel. Item Scan to PC Scan to
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    On-Error option, the machine prints a report only when the transmission is not successful. If a report contains characters or fonts that the machine does not support, Unknown could be printed instead of the characters/ fonts in the report. ENWW Scanning from the machine 61
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    the WIA driver ● Scanning via WSD Scan to PC The HP LaserJet MFP M437, M439 full software installation includes the HP Scan Application. The HP Scan Application enables the Scan To button on the printer's control panel. The HP Scan Application includes the Scan to PC Setup utility for configuring
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    Software The full software solution is available at hp.com, includes a TWAIN compliant scan application. 1. Open the HP Scan Application: a. Click the Start button. b. Click All Programs. c. Click HP or HP LaserJet Printers. d. Click HP MFP Scan. 2. Use the Quick Scan, Advanced Scan or Configuration
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    following: a. Select File b. Select From Scanner or Camera. c. Select M437/M439 Scan. 4. From the WIA Scan screen select Flatbed or Document Feeder as and saves the scanned data on a connected computer if the computer supports the WSD (Web Service for Device) feature. To use the WSD feature, you need
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    printer that I want isn't listed > Add a printer using a TCP/IP address or hostname and select Web Services Device from Device type. Then enter the printer's IP address. 4. Follow the instructions in the installation window. Scanning using the WSD feature 1. Make sure that the machine is connected
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    features. The machine will display the following message Feature is not supported when a user presses the Address book button. ● Setting up up the network parameters, SMTP and email settings in the network settings. For instructions, see Set up an email account on page 76. Scanning and sending an
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    , see Accessing settings using the Embedded Web Server (EWS) on page 75. 2. Set up the network parameters in the network settings. For instructions, see Set up a server destination on page 76. Scanning and sending to FTP/SMB server 1. Make sure your machine is connected to a network. 2. Place
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    68 Chapter 7 Scanning ENWW
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    8 System and Other Settings ● Machine setup ● Paper setup ● Report ● Maintenance ● Network setup ● Accessing settings using the Embedded Web Server (EWS) ENWW 69
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    NOTE: ● To turn the machine on again, Press the (Power / Wake Up) button on the control panel. ● If you run the printer driver or HP Scan Application, the time automatically extends. ● While the machine is connected to the network or working on a print job, Auto Power Off feature doesn't work.
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    Item Auto Continue Auto Tray Switch Paper Substitution Tray Protection Eco Settings Description Determine whether or not the machine continues printing when it detects the paper does not match the paper settings. ● 0 Sec: This option allows you to continue printing when the paper size you have set
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    Paper setup NOTE: Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine. To change the menu options: Press Menu > System Setup > Paper Setup on the control panel. Item Paper Size Paper Type Paper Select Margin Tray Confirmation
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    , color density, etc. Turn on/off Toner Low Alert. Turn on/off OPC Unit Low Alert. Shows the machine's serial number. When you call for service or register as a user on the website, you can find this. If you use a machine in a humid area, or you are using the damp print
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    NOTE: Turn the power off and on after you change this option to Off. WINS You can configure the WINS server. WINS (Windows Internet Name Service) is used in the Windows operating system. SNMP V1/V2 You can set SNMP (Simple Network Management Protocol). Administrator's can use SNMP to monitor and
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    -connected MFPs have an Embedded Web Server available to view and modify printer settings. For more information about the EWS, go to http://support.hp.com. The EWS opens. If the Web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS
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    can select either the "ID/ Password" mode or "ID only" mode. 6. Click the Add button to add a user Account ID. NOTE: The Standard Accounting feature supports up to 200 users. Set up an email account NOTE: Make sure the network is connected to the printer. You can set up an Address
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    9. Enter the domain name if your server is joined to the certain domain, otherwise just enter your computer name which is registered to the SMB. 10. Enter the path for saving the scanned image. NOTE: The folder to save the scanned image must be on the root. The folder properties need to be setup as
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    78 Chapter 8 System and Other Settings ENWW
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    9 Maintenance This chapter provides information about purchasing supplies, accessories, and maintenance parts available for your machine. ● Ordering supplies and accessories ● Available consumables ● Available accessories ● Available maintenance parts ● Storing the consumables ● Redistributing toner
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    other supplies according to the specific country/region conditions. CAUTION: HP does not recommend using non-genuine HP toner cartridge such as refilled or remanufactured toner. HP cannot guarantee non-genuine HP toner cartridge's quality. Service or repair required as a result of using non-genuine
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    the machine. Contact an HP authorized service or support provider to order an accessory. NOTE: Some features and optional goods may not be available depending on model or country/region. Accessory Function Optional tray If you are experiencing frequent paper supply problems, you can attach an
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    unit handling instructions ● Opening the Never manually rotate the HP support contract with the customer. However, if product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner cartridge, HP will charge its standard time and materials charges to service
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    printed and other factors. For more information, go to http://www.hp.com/go/learnaboutsupplies. Redistributing toner When the toner cartridge is near after you have redistributed the toner. NOTE: Illustrations on this user's guide may differ from your machine depending on its options or models. Check
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    2. 3. 4. 84 Chapter 9 Maintenance ENWW
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    5. ENWW Redistributing toner 85
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    Toner cartridge installation 1. Remove toner cartridge from shipping bag. TIP: Keep the orange plug in place. It is required for toner cartridge replacement. 2. Hold the toner cartridge as shown and rotate the toner cartridge end to end to redistribute toner in cartridge. 86 Chapter 9 Maintenance
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    3. Pull the red or orange pull tab and remove it completely. ENWW Toner cartridge installation 87
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    4. Align toner cartridge with the opening and push until toner cartridge locks into place. An audible click will indicate the cartridge is locked into place. 5. Close front door and right door. 88 Chapter 9 Maintenance ENWW
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    Imaging unit installation CAUTION: Leave front and right door open until all installation steps are complete. 1. Remove imaging unit from shipping bag and place it on a clean flat surface. 2. Loosen shipping tape from the bottom and both sides. ENWW Imaging unit installation 89
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    3. Remove orange shipping locks from imaging unit. 90 Chapter 9 Maintenance ENWW
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    4. Remove remaining shipping tape and pull protective sheet from imaging unit. CAUTION: Do not touch exposed drum roller surface. NOTE: Do not expose the imaging unit to light for more than a few minutes. ENWW Imaging unit installation 91
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    5. Remove orange plug on back of imaging unit. CAUTION: Once the plug is removed, the imaging unit must remain level. Contents may spill out if the imaging unit is tipped. 6. With right and front doors fully open, carefully lift imaging unit into position, so the bottom of imaging unit aligns with
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    7. Install imaging unit and ensure it is fully seated. NOTE: If imaging unit binds or does not slide easily into cabinet, verify the right door is fully open, realign imaging unit, and install. ENWW Imaging unit installation 93
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    8. Connect the electrical cable as shown and route cable into holder as shown. CAUTION: Make sure the connector is fully seated in the socket. 94 Chapter 9 Maintenance ENWW
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    9. Install two screws as shown. 10. Ensure electrical connector is plugged in and fully seated. Ensure the two screws are securely installed. ENWW Imaging unit installation 95
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    Monitoring the supplies life If you experience frequent paper jams or printing problems, check the number of pages the machine has printed or scanned. Replace the corresponding parts, if necessary. NOTE: ● Some menus may not appear in the
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    other inside parts. Do not use solvents such as benzene or thinner. Printing quality problems can occur and cause damage to the machine. NOTE: ● Use a dry lint cool down. ● Illustrations on this user's guide may differ from your machine depending on its options or models. Check your machine type
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    Cleaning the roller NOTE: ● Turn the machine off and unplug the power cord. Wait for the machine to cool down. ● Illustrations on this user's guide may differ from your machine depending on its options or models. Check your machine type. 1. 2. 98 Chapter 9 Maintenance ENWW
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    3. 4. 5. M437nda , M439nda models only 1. ENWW Cleaning the machine 99
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    2. 3. 100 Chapter 9 Maintenance ENWW
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    4. ENWW Cleaning the machine 101
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    the day as needed. NOTE: ● Turn the machine off and unplug the power cord. Wait for the machine to cool down. ● Illustrations on this user's guide may differ from your machine depending on its options or models. Check your machine type 1. Slightly dampen a soft, lint-free cloth or paper towel with
  • HP LaserJet MFP M437 | User Guide - Page 111
    firmware on the printer. Step one: Download the firmware from HP.com 1. Go to www.hp.com/support, select Software and Drivers, type the printer name in 6. On your computer, navigate to the folder containing the files downloaded from HP.com. 7. Select the *.hd firmware file and drag and drop it
  • HP LaserJet MFP M437 | User Guide - Page 112
    The EWS opens. If the Web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS not recommended) will not harm the computer while navigating within the EWS for the HP printer. 3. Select Sign In in the upper-right corner of the EWS page
  • HP LaserJet MFP M437 | User Guide - Page 113
    will take several minutes. Do not close the browser window or interrupt communication until the HP Embedded Web Server (EWS) displays the confirmation page. 12. Follow any remaining on-screen instructions to complete the installation. 13. Print a configuration page to verify the installed firmware
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    106 Chapter 9 Maintenance ENWW
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    10 Useful Settings This chapter explains how to browse the current status of your machine, and the method of setting for advanced machine setup. ● Machine's initial set up ● Machine's basic settings ● Altitude adjustment ENWW 107
  • HP LaserJet MFP M437 | User Guide - Page 116
    Machine's initial set up After setting up the printer and connecting the printer to a power cable, follow these steps to set up a password: 1. Select your country from the list of countries. NOTE: Depending on the country selected, the system will select the language. 2. Enter an eight-digit
  • HP LaserJet MFP M437 | User Guide - Page 117
    Machine's basic settings To change the machine's default settings, follow these steps: NOTE: It may be necessary to press OK to navigate to lower-level menus for some models. 1. Select Menu > System Setup > Machine Setup on the control panel. 2. Select the option you want, then press OK. NOTE: When
  • HP LaserJet MFP M437 | User Guide - Page 118
    adjustment Print quality is affected by atmospheric pressure, which is determined by the height of the machine above sea level. The following information will guide you on how to set your machine for the best print quality. Before you set the altitude value, determine the altitude where you are
  • HP LaserJet MFP M437 | User Guide - Page 119
    11 Troubleshooting This chapter gives helpful information for what to do if you encounter an error. ● Paper feeding problems ● Clearing jams ● Understanding the status LED ● Understanding display messages ● Power and cable connecting problems ● Printing problems ● Printing quality problems ● Copying
  • HP LaserJet MFP M437 | User Guide - Page 120
    following table describes common paper feeding problems and suggested solutions for each one Remove excess paper from the tray. If you are printing on special materials, use the manual feeding in tray. ● An incorrect type of paper is being used. Use only paper 112 Chapter 11 Troubleshooting ENWW
  • HP LaserJet MFP M437 | User Guide - Page 121
    inside the printer and the scanner. NOTE: To avoid tearing the paper, pull the jammed paper out slowly and gently. Illustrations on this user's guide may differ from your printer depending on its model or optional goods. ● Tray 2 ● In Multi-purpose Tray 1 ● Inside the printer ● In the exit area
  • HP LaserJet MFP M437 | User Guide - Page 122
    2. Remove the jammed paper by gently pulling it straight out. 3. Insert the tray back into the printer until it snaps into place. 114 Chapter 11 Troubleshooting ENWW
  • HP LaserJet MFP M437 | User Guide - Page 123
    In Multi-purpose Tray 1 ▲ Remove the jammed paper by gently pulling it straight out. ENWW Clearing jams 115
  • HP LaserJet MFP M437 | User Guide - Page 124
    Inside the printer 1. Open the side cover. 2. Open the jam guide and remove the jammed paper. 1 2 3. Open the fuser jam cover and remove the jammed paper. 1 2 116 Chapter 11 Troubleshooting ENWW
  • HP LaserJet MFP M437 | User Guide - Page 125
    4. Close the side cover. ENWW Clearing jams 117
  • HP LaserJet MFP M437 | User Guide - Page 126
    In the exit area CAUTION: The fuser area is hot. Take care when removing paper from the printer. 1. Remove the jammed paper by gently pulling it straight out. If you do not see the paper in this area, stop and go to next step: 2. Open the side cover. 118 Chapter 11 Troubleshooting ENWW
  • HP LaserJet MFP M437 | User Guide - Page 127
    3. Remove the jammed paper from the exit unit or fuser unit. 4. Close the side cover. ENWW Clearing jams 119
  • HP LaserJet MFP M437 | User Guide - Page 128
    In the duplex unit area 1. Open the side cover. 2. Remove the jammed paper from the transfer roller assembly. 120 Chapter 11 Troubleshooting ENWW
  • HP LaserJet MFP M437 | User Guide - Page 129
    3. Release the transfer roller assembly and remove the jammed paper. 1 2 4. Close the side cover. ENWW Clearing jams 121
  • HP LaserJet MFP M437 | User Guide - Page 130
    carefully. Original paper jam in front of scanner 1. Open the document feeder cover. 2. Gently remove the original carefully from the document feeder. 122 Chapter 11 Troubleshooting ENWW
  • HP LaserJet MFP M437 | User Guide - Page 131
    3. Close the document feeder cover. ENWW Clearing jams 123
  • HP LaserJet MFP M437 | User Guide - Page 132
    Original paper jam inside of scanner 1. Open the document feeder cover. 2. Gently remove the original carefully from the document feeder. If you do not see the paper in this area, stop and go to next step: 124 Chapter 11 Troubleshooting ENWW
  • HP LaserJet MFP M437 | User Guide - Page 133
    3. Open the scanner lid. 4. Grasp the misfeed original, and remove the paper from the feed area by carefully pulling it. ENWW Clearing jams 125
  • HP LaserJet MFP M437 | User Guide - Page 134
    5. Close the scanner lid. 6. Close the document feeder cover. 126 Chapter 11 Troubleshooting ENWW
  • HP LaserJet MFP M437 | User Guide - Page 135
    Original paper jam in exit area of scanner 1. Open the Cover-Open and lift up the stacker. 1 2 2. Gently remove the original carefully from the document feeder. ENWW Clearing jams 127
  • HP LaserJet MFP M437 | User Guide - Page 136
    3. Close the Cover-Open and pull down the stacker. 2 1 128 Chapter 11 Troubleshooting ENWW
  • HP LaserJet MFP M437 | User Guide - Page 137
    Original paper jam in scanner duplex path 1. Open the document feeder cover. 2. Open the duplex jam cover. Pull the original document gently out of the document feeder. 1 2 ENWW Clearing jams 129
  • HP LaserJet MFP M437 | User Guide - Page 138
    3. Close the duplex jam cover and document feeder cover. 130 Chapter 11 Troubleshooting ENWW
  • HP LaserJet MFP M437 | User Guide - Page 139
    instructions from the troubleshooting part. ● You also can resolve the error with the guideline from the computer's Printing Status window. ● If the problem persists, call a service other factors. For more information, go to http://www.hp.com/go/learnaboutsupplies. Some amount of toner may remain in
  • HP LaserJet MFP M437 | User Guide - Page 140
    reboot the power and try the printing job again. If the problem persists, call a service representative. ● When you call for service, provide the service representative with the contents of display message. ● Some messages the jam. Clear the jam. Clear the jam. 132 Chapter 11 Troubleshooting ENWW
  • HP LaserJet MFP M437 | User Guide - Page 141
    a HP genuine imaging unit, designed for your machine. Imaging unit is not compatible. Check guide ● IMG. Not Installed Imaging unit is not installed. Install the unit. The imaging unit is not installed. Reinstall the imaging unit two or three times. If the problem persists, call for service
  • HP LaserJet MFP M437 | User Guide - Page 142
    HP support contract with the customer. However, if product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner cartridge, HP will charge its standard time and materials charges to service address and reset it if necessary. 134 Chapter 11 Troubleshooting ENWW
  • HP LaserJet MFP M437 | User Guide - Page 143
    it locks into place. Reboot the power. If the problem persists, please call for service. Reboot the power. If the problem persists, please call for service. Reboot the power. If the problem persists, please call for service. Check the Tray 3 connection. ENWW Understanding display messages 135
  • HP LaserJet MFP M437 | User Guide - Page 144
    Power and cable connecting problems Condition The machine is not receiving power, or the connection cable between the computer and the machine is not a Power / Wake Up button on the control, press it. ● Disconnect the machine's cable and reconnect it. 136 Chapter 11 Troubleshooting ENWW
  • HP LaserJet MFP M437 | User Guide - Page 145
    The following table describes common printing problems, the possible causes, and suggested solutions. Condition on the control panel to see if the machine is indicating a system error. Contact a service representative. The document size is so big that the hard disk space Get more hard disk
  • HP LaserJet MFP M437 | User Guide - Page 146
    , such as the controller or the board, may Contact a service representative. be defective. The machine does not print PDF files vapor near smoke] during printing. the output tray. This is not a problem, just keep printing. If you are bothered by the smoke [vapor], then Troubleshooting ENWW
  • HP LaserJet MFP M437 | User Guide - Page 147
    The surface of the LSU part inside the machine may be dirty. Clean the inside of your machine. If cleaning does not correct the problem, contact a service representative. The toner might not adhere properly to this type of paper. ● Change the printer option and try again. Go to Printing Preferences
  • HP LaserJet MFP M437 | User Guide - Page 148
    cartridge and, install a new one . ● Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages. ● The fusing assembly may be damaged. Contact a service representative. 140 Chapter 11 Troubleshooting ENWW
  • HP LaserJet MFP M437 | User Guide - Page 149
    Plain Paper actually used, an overcharging can occur causing this copy quality problem. ● If characters are improperly formed and producing hollow images, the properly. ● Check the paper type and quality. ● Ensure that the guides are not too tight or too loose against the paper stack. ● Ensure
  • HP LaserJet MFP M437 | User Guide - Page 150
    machine. ● Check the paper type, thickness, and quality. ● Remove the toner cartridge and install a new one. If the problem persists, the machine may require repair. Contact a service representative. Character voids are white areas within parts of characters that should be solid black: ● You may be
  • HP LaserJet MFP M437 | User Guide - Page 151
    be defective. Remove the toner cartridge and install a new one. Remove the toner cartridge and install a new one. If the problem persists, the machine may require repairing. Contact a service representative. If the printed paper is curled or paper does not feed into the machine: ● Turn the stack of
  • HP LaserJet MFP M437 | User Guide - Page 152
    scan unit. ● Ensure that the original is aligned with the registration guide. ● The transfer roller may be dirty. Clean the inside of the document feeder. If these steps do not correct the problem, contact a service representative. Image rubs off the copy easily. ● Replace the Troubleshooting ENWW
  • HP LaserJet MFP M437 | User Guide - Page 153
    The following table describes common scanning problems and suggested solutions. Condition Suggested solutions The scanner does not work. ● Make sure that you printing data. When the current job is completed, try again. ● Invalid handle. ● Scanning has failed. ENWW Scanning problems 145
  • HP LaserJet MFP M437 | User Guide - Page 154
    Operating system problems Condition Suggested solutions "File in Use" message appears during installation. Exit IP, USB, or WSD. NOTE: Refer to the Microsoft Windows User's Guide that came with your computer for further information on Windows error messages. 146 Chapter 11 Troubleshooting ENWW
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User Guide
HP LaserJet MFP M437
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