HP LaserJet P1009 HP LaserJet P1000 and P1500 Series - User Guide
HP LaserJet P1009 Manual
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- HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 1
HP LaserJet P1000 and P1500 Series User Guide - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 2
- HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 3
HP LaserJet P1000 and P1500 Series User Guide - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 4
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number: CB410-90992 Edition 2, 4/2009 Trademark Credits Microsoft®, Windows®, and Windows NT® are - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 5
setting priorities 16 Additional Windows driver types (HP LaserJet P1500 network models 16 Install the Windows printer software 16 To install printer software for Windows Server 2003 (print driver only), Windows 98SE, and Me (driver only 16 To install printer software for Windows 2000 and XP 17 - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 6
36 Canceling a print job ...37 6 Managing and maintenance Replace the print cartridge ...40 Printer information pages ...42 Demo page ...42 Configuration page ...42 Supplies Status page ...42 Embedded Web server (HP LaserJet P1500 network models only 43 Open the embedded Web server 43 Information - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 7
HP supplies 46 HP anti-counterfeit supplies Web site 46 Clean the device ...47 Clean the print-cartridge area 47 Clean the device paper path 49 Change the pickup roller ...50 Clean the pickup roller ...53 Change the printer separation pad ...54 EconoMode ...57 7 Problem solving Problem HP support - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 8
than on another HP LaserJet printer 74 Graphics quality ...75 Printer software problems ...76 Common Macintosh problems ...77 Network-setup problem-solving ...79 Appendix A Accessories and consumables Order supplies and accessories ...82 Appendix B Service and support Hewlett-Packard limited - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 9
HP LaserJet print supplies 102 Return and recycling instructions 103 United States and Puerto Rico 103 Multiple returns (two to eight cartridges 103 Single returns 103 Shipping 103 Non-US returns 103 Paper ...103 Material restrictions ...103 Disposal of waste equipment by users in private - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 10
viii ENWW - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 11
1 Product information ● Product configurations ● Product features ● Identify product parts ENWW 1 - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 12
seconds ● ● Speed: 14 A4 pages per minute (ppm), 15 Letter-size ● ppm. ● Tray: 150 sheet universal tray. ● ● Connectivity: Hi-Speed USB 2.0 port. ● HP LaserJet P1006/P1009 only ● First Page Out: < 8 seconds ● Speed: 22 A4 pages per minute (ppm), 17 Letter-size ppm. ● Tray: 10 sheet priority - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 13
Supplies Accessibility Security ENWW Supporting features ● HP print cartridges. ● True 600 by manually). See Printing on both sides of the paper (manual two-sided printing) on page 32. ● Hi-Speed 2.0 USB port. ● Built-in internal print server for connecting to a 10/100BaseT network. (HP LaserJet - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 14
4 Foldable Main Input tray 5 Short Media Extender (HP LaserJet P1002/P1003/P1004/P1005 only) 6 Power button 7 Cartridge door lift-tab 8 Control panel (HP LaserJet P1006/P1009 control panel shown) Figure 1-2 HP LaserJet P1000 Series, back view (HP LaserJet P1006/P1009 shown) 1 USB Port 4 Chapter - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 15
Series Figure 1-3 HP LaserJet P1500 Series, front view (HP LaserJet P1505n shown) 1 Output bin 2 Foldable Output Tray Extension 3 Priority feed slot 4 Input tray 5 Power button 6 Cartridge door lift-tab 7 Control panel Figure 1-4 HP LaserJet P1500 Series, back view (HP LaserJet P1505n shown) 1 USB - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 16
2 HP internal network port (HP LaserJet P1500 network models only) 3 Power receptacle 4 Serial Number 6 Chapter 1 Product information ENWW - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 17
2 Control panel ● HP LaserJet P1000 Series ● HP LaserJet P1500 Series ENWW 7 - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 18
Status-light patterns on page 63 for a description of what the light patterns mean. Figure 2-1 HP LaserJet P1000 Series control panel (HP LaserJet P1006/P1009 shown) 1 Attention light: Indicates that the print cartridge door is open or other errors exist. 2 Ready light: When the device is ready to - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 19
of what the light patterns mean. Figure 2-2 HP LaserJet P1500 Series control panel (HP LaserJet P1505n shown) 1 Toner light: When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the device, the Toner light blinks. 2 Attention light: Indicates that the - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 20
10 Chapter 2 Control panel ENWW - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 21
installation of the provided software is required. Following sections describe the software that is provided with your product: ● Supported operating systems ● Supported network systems (HP LaserJet P1500 network models only) ● Device connections ● Software for Windows ● Software for Macintosh ENWW - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 22
Supported operating systems The device comes with software for the following operating systems: ● Windows® 98 SE (printer driver only) ● Windows Millennium Edition (Me) (printer driver only) ● Windows 2000 ● Windows Server 2003 (32-bit and 64-bit) For more information about upgrading from Windows - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 23
Supported network systems (HP LaserJet P1500 network models only) ● TCP/IP ENWW Supported network systems (HP LaserJet P1500 network models only) 13 - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 24
SETUP.EXE file. 3. Follow the on-screen instructions for setting up your device and installing your software. Network connections (HP LaserJet P1500 network models only) The HP LaserJet P1500 network models can connect to networks through the HP internal networking port. Connect the device to the - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 25
resolve network connection problems, see Network-setup problem-solving on page 79. Install the software for the network device To use the device on the network, install the software on a computer that is connected to the network. See Software for Windows on page 16 or Software for Macintosh on page - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 26
. Additional Windows driver types (HP LaserJet P1500 network models) The HP LaserJet P1500 network models also feature an available PCL 5e printer driver. Use the Microsoft Add Printer feature to install the driver. Install the Windows printer software To install printer software for Windows Server - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 27
server (HP LaserJet P1500 network models only) You can use the embedded Web server to configure the device, view status information, and obtain problem-solving information. See Embedded Web server (HP LaserJet P1500 network models only) on page 43 for more information. ENWW Software for Windows 17 - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 28
Notes. The Install Notes are located on the software CD or at the support Web site (see HP Customer Care on page 88 for the Web address). Configure the Macintosh printer driver Use one of the following methods to open the Macintosh printer driver from your computer: Operating System To change the - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 29
the settings for all print jobs until the software program is closed To change the print job default settings (for example, turn on Print on Both Sides by default) To change the configuration settings (for example, add a tray or enable/disable manual two-sided printing) 3. On the Presets pop-up - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 30
20 Chapter 3 Product software ENWW - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 31
4 Supported paper and other media ● Understand media use ● Supported media sizes ● Select print media ● Special media for printing ENWW 21 - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 32
HP LaserJet printer family media guide. The guidelines can be downloaded from http://www.hp.com/support/ljpaperguide/, or see HP Customer Care on page 88 for more information about ordering the guidelines. CAUTION: Using media that does not meet Hewlett-Packard's specifications might cause problems - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 33
media sizes Your product supports a number of paper sizes and adapt to various media. You can change the paper size on the Paper tab in the printer driver, or in the embedded Web server (HP LaserJet P1500 network models only). Size is Dimensions Letter (default in US, Canada, Mexico and Latin - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 34
for use with HP LaserJet printers. ● Do not use paper that is embossed or coated and is not designed to withstand the fuser temperature. ● Do not use letterhead paper that was created by using low temperature dyes or thermography. Preprinted forms or letterhead must use inks that are designed - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 35
are compatible with the heat and pressure in the fuser. CAUTION: Failure to follow these guidelines can result in support printing on partial sheets of labels. For instructions on loading labels, see Print Types and tray capacity on page 31 Transparencies ● For tray, media-orientation, and driver - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 36
CAUTION: To avoid device damage, only use transparencies that are recommended for use in laser printers. Transparent print media not designed for LaserJet printing melts in the fuser, and damages the fuser. Letterhead or preprinted forms ● Avoid using raised or embossed letterhead. ● Use only non- - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 37
5 Print tasks ● Print-quality settings ● Load media ● Print on special media ● Canceling a print job ENWW 27 - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 38
in Windows 2000 and XP). See Printer preferences (driver) on page 16 for instructions. 2. On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab in some Mac drivers), select the print-quality setting you want to use. The following options are available: ● FastRes 600 (HP LaserJet - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 39
and the side to be printed on facing up. To prevent jams and skewing, always adjust the side media guides before feeding the media. Main input tray The main input tray of the HP LaserJet P1000 Series holds up to 150 pages of 75 g/m2 (20 lb) paper, or fewer pages of heavier - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 40
2. Attach the tool to the adjustable media guide. 3. Insert the media into the device until it stops and then slide the adjustable media guide, with the tool attached to support the media. 4. When finished printing with short media, remove the Short Media Extender tool and place it back in the - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 41
Only use media that is recommended for laser printers. See Supported media sizes on page 23. NOTE: On the HP LaserJet P1006/P1009/P1500 Series, use the Place the media in the tray and adjust the media guides to the correct width. Change print driver to match your media size and type When you change - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 42
Driver print types (continued) Type is Paper size HP LaserJet P1000 HP LaserJet be printed on face up Transparency 4 mil (0.1 inch) monochrome transparencies Up to 15 mm (0.6 inch) Up to of the paper (manual two-sided printing) To print on both sides of the paper (manual two-sided printing), - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 43
printer Properties (or Printing Preferences in Windows 2000 and XP). See Printer preferences (driver) on page 16 for instructions. 2. On the Finishing tab, select Print On Both Sides (Manually Continue to print side two. On the HP LaserJet P1500 Series, press Go on the device control panel after clicking - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 44
Properties (or Printing Preferences in Windows 2000 and XP). 3. On the Finishing tab, select the option to Print On Both Sides (Manually). Select the appropriate binding option, and click OK. Print the document. NOTE: Not all printer features are available from all drivers or operating systems. See - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 45
4. After side one has printed, without changing the orientation, remove the paper stack from the output bin. Do not discard blank sheets. Maintaining the same orientation, insert the paper stack into the priority feed tray or the main tray, printed side down. 5. Print side two. 6. Fold and staple - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 46
From your software application, access the printer Properties (or Printing Preferences in Windows 2000 and XP). 2. On the Effects tab, select the watermark you want to use. NOTE: Not all printer features are available from all drivers or operating systems. See the printer properties (driver) online - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 47
HP LaserJet P1006/P1009/P1500 Series only): Press Cancel. ● Software application: Typically, a dialog box appears briefly on your screen, allowing you to cancel the print job. ● Windows , Settings, and Printers or Printers and Faxes. Double-click the printer icon to open the window, select your print - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 48
38 Chapter 5 Print tasks ENWW - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 49
6 Managing and maintenance ● Replace the print cartridge ● Printer information pages ● Embedded Web server (HP LaserJet P1500 network models only) ● Manage supplies ● Clean the device ● Change the pickup roller ● Clean the pickup roller ● Change the printer separation pad ● EconoMode ENWW 39 - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 50
. CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end. 3. Pull the tab until all the tape is removed from the cartridge. Put the tab in the print-cartridge box to return for recycling. 4. Gently rock the toner cartridge from front to back to distribute the - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 51
in cold water. Hot water sets toner into the fabric. NOTE: When toner is low, faded or light areas appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner. To redistribute the toner, remove the cartridge from the device and gently rock it - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 52
(HP LaserJet P1500 Series only). ● Select it from the Print Information Pages drop-down on the Services tab in Printer Preferences Services tab in Printer Preferences. The Supplies Status page provides the following information: ● The estimated percentage of toner remaining in the print cartridge - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 53
do not need to install any software on the computer. You only need to use one of these supported Web browsers: ● Internet Explorer 6.0 jobs are printing. NOTE: The HP LaserJet P1500 network models only support IPv6. For more information go to http://www.hp.com/support/ljp1500. TIP: After you open - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 54
of HP supplies and provides supplies part numbers. To order new supplies, click Order Supplies in the upper-right part of the window. ● Supply Web site and order genuine HP supplies from HP or a reseller of your choice. ● Product Support. Connects to the product support site. You can search for - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 55
information about these supplies, see Service and support on page 83. Supplies life HP LaserJet P1000 Series: Average yield for the replacement standard black print cartridge is 1500 pages in accordance with ISO/IEC 19752. Actual yield depends on specific use. HP LaserJet P1500 Series: Average yield - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 56
and recycling instructions on page 103 for more information about HP's recycling program. Redistribute toner If faded or light areas appear on the printed page, you might be able to temporarily improve print quality by redistributing the toner. 1. Remove the print cartridge from the printer. 2. To - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 57
inside the device. Over time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams. To correct and prevent these types of problems, clean the print cartridge area and the device media path. Clean the print-cartridge area You do not need to clean the print - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 58
2. With a dry, lint-free cloth, wipe any residue from the paper-path area and the print-cartridge cavity. 3. Replace the print cartridge, and close the print-cartridge door. 48 Chapter 6 Managing and maintenance ENWW - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 59
you are experiencing toner specks or dots on the printouts, clean the paper path. This process uses a transparency to remove dust and toner from the paper path tray. 3. Print a cleaning page. Access the printer Properties (or Printing Preferences in Windows 2000 and XP). NOTE: The cleaning process - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 60
: Failure to complete this procedure might damage the device. 1. Open the print-cartridge door, and remove the old print cartridge. See the recycling information inside the print-cartridge box. CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 61
3. Release the small, white tabs on each side of the pickup roller, and rotate the pickup roller toward the front. 4. Gently pull the pickup roller up and out. 5. Position the new pickup roller in the slot. The circular and rectangular slots on each side prevents you from installing the roller - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 62
7. Insert the print cartridge in the device and close the print-cartridge door. 52 Chapter 6 Managing and maintenance ENWW - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 63
Clean the pickup roller If you want to clean the pickup roller before deciding to replace it, follow these instructions: 1. Unplug the power cord from the device and remove the pickup roller as described in steps 1 through 5 of Change the pickup roller on page 50 2. - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 64
Change the printer separation pad Normal use with good media causes wear. The use separation pad, clean the pickup roller. See Clean the pickup roller on page 53. WARNING! Before changing the printer separation pad, turn the device off by unplugging the power cord, and wait for the device to cool. 1. - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 65
4. Remove the separation pad. 5. Insert the new separation pad, and screw it into place. ENWW Change the printer separation pad 55 - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 66
6. Plug the device into the wall outlet, and turn on the device. 56 Chapter 6 Managing and maintenance ENWW - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 67
must install a new print cartridge even if toner remains in the cartridge. 1. To use EconoMode, open the printer Properties (or Printing Preferences in Windows 2000 and XP). 2. On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab for some Mac drivers), select the EconoMode check - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 68
58 Chapter 6 Managing and maintenance ENWW - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 69
7 Problem solving ● Problem-solving checklist ● Status-light patterns ● Clearing jams ● Improve print quality ● Media problem-solving ● Printed page is different from what appeared on screen ● Printer software problems ● Common Macintosh problems ● Network-setup problem-solving ENWW 59 - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 70
configuration page, do one of the following: ● Press the Go button when the device Ready light is on and no other jobs are printing (HP LaserJet P1500 Series only). ● Select it from the Print Information Pages drop-down on the Services tab in Printer Preferences. 60 Chapter 7 Problem solving ENWW - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 71
? on page 61 No If the document does not print, see Printer software problems on page 76. If you are using a Macintosh computer, see Common Macintosh problems on page 77. If you are unable to resolve the problem, Contact HP support on page 62. Step 6: Does the printed page look like you - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 72
Contact HP support ● In the United States, see http://www.hp.com/support/ljp1000 for the HP LaserJet P1000 Series or http://www.hp.com/support/ljp1500 for the HP LaserJet P1500 Series. ● In other locations, see http://www.hp.com/. 62 Chapter 7 Problem solving ENWW - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 73
Status-light legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Table 7-2 Control-panel light messages HP LaserJet P1000 Series HP LaserJet P1500 Series State of the device light status light status Action Ready The device is ready with no job activity. To print - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 74
the cartridge, or add paper. HP LaserJet P1500 Series: ● Print-cartridge door is open ● Paper jam ● Paper out Fatal Error ● The device has encountered a non-recoverable error. ● Turn off the device, wait 10 seconds, and turn on the device. If you cannot resolve the problem, see HP Customer - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 75
Attention lights act independently of the Toner Low state (HP LaserJet P1500 Series only). Order a new print cartridge and have it ready. See Order supplies and accessories on page 82. Toner Missing The print cartridge has been removed from the device (HP LaserJet P1500 Series only). Reinsert the - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 76
media jams. ● The media does not meet HP specifications. ● The device might need to be cleaned to remove paper dust and If you get any toner on your clothes, wash them in cold water. Hot water will permanently set the toner into the fabric. Typical media jam locations ● Print cartridge area: See Removing - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 77
pliers, to remove jams. Damage they cause is not covered by the warranty. 1. Open the print-cartridge door, and then remove the print cartridge from the device. CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. 2. With both hands, grasp the side of the media - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 78
3. Replace the print cartridge, and close the print-cartridge door. NOTE: When you add new media, remove all the media from the input tray and straighten the entire stack. 68 Chapter 7 Problem solving ENWW - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 79
correct the problem, contact an HP-authorized dealer or service representative. Light print or faded ● The print cartridge is nearing end on. Adjust the print density, and disable EconoMode in the printer Properties. Toner specks ● The media might not meet Hewlett-Packard's media specifications - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 80
guides with a dry, lint-free cloth ● Check the media type and quality. ● Try installing a new HP print cartridge. See Replace the print cartridge on page 40. ● The fuser temperature might be too low. In your printer driver, make sure the appropriate media type is selected. 70 Chapter 7 Problem - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 81
on the page, install a new HP print cartridge. See Replace the print cartridge on page 40. ● The internal parts might have toner on them. If the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages. ● In your printer driver, make sure the - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 82
might be too high. In your printer driver, make sure the appropriate media type is selected. If the problem persists, select a media type that uses a lower fuser temperature, such as transparencies or light media. ● Make sure that media is loaded properly. See Supported paper and other media on page - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 83
Problems with feeding The paper has ragged edges. Use high-quality paper that is made for laser printers Adjust the media guides to the manual feed mode and print your job again. The pickup roller might be dirty or damaged. Contact HP Customer Care. See Contact HP support on page 62or the support - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 84
the contacts between the print cartridge and the power supply. Page format is different than on another HP LaserJet printer If you used an older or different HP LaserJet printer driver (printer software) to create the document, or if the printer Properties settings in the software are different, the - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 85
Graphics quality The graphics settings might be unsuitable for your print job. Check the graphic settings, such as resolution, in the printer Properties and adjust them as necessary NOTE: You might lose some resolution when converting from one graphics format to another. ENWW Printed page is - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 86
software problems Problem The printer icon is not visible in the Printer folder An error message was displayed during the software installation The printer is in Ready mode, but nothing prints Solution ● Reinstall the printer software. In the Windows task bar, click Start, click Programs, click HP - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 87
Problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The software might not have been installed or was installed incorrectly. Make sure that the PM and PE plug-ins are in the following hard-drive folder: Library/Printers/hp/laserjet - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 88
the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X V10.2 or later - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 89
2. Verify that the computer's network connections are working properly (Windows only): ● On the Windows desktop, double-click My Network Places or Network Neighborhood. ● the IP address is still zeros, contact HP support. See HP Customer Care on page 88. ENWW Network-setup problem-solving 79 - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 90
80 Chapter 7 Problem solving ENWW - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 91
A Accessories and consumables ● Order supplies and accessories ENWW 81 - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 92
LaserJet P1000 Series. CB435A (1500-page cartridge) Replacement print cartridges for the HP LaserJet P1500 Series. CB436A (2000-page cartridge) A guide to using paper and other print media with HP LaserJet printers. 5963-7863 NOTE: This document can be downloaded from http://www.hp.com/support - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 93
B Service and support ENWW 83 - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 94
HP PRODUCT HP LaserJet P1000 and P1500 Series printers DURATION OF LIMITED WARRANTY One year from date of purchase HP warrants to you, the end-user customer, that HP in performance to new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 95
is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 96
agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by the applicable DFARs or FAR clause or the HP standard software agreement for the product involved. 86 Appendix B Service and support ENWW - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 97
environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 98
Wide Web: Updated HP product software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/support/ljp1000 or http://www.hp.com/ support/ljp1500 (The site is in English.) Online troubleshooting tools HP Instant Support Professional Edition - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 99
service for your HP product in other countries/regions, call the HP Customer Support telephone number for your country/region. See the flyer that came in the box with the device. HP service agreements Call: 1-800-HPINVENT [1-800-474-6836 (U.S.)] or 1-800-268-1221 (Canada). Out-of-Warranty Service - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 100
wide range of needs. These options are not part of the standard warranty. Support services vary by location. For most products HP offers both inwarranty and post-warranty HP Care Pack Services and Service Agreements. To identify service and support options for this device go to http://www.hpexpress - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 101
device. ● Remove and keep the print cartridge. CAUTION: To prevent damage to the print cartridge, store the print cartridge in its original packing material, or store of the device's packing material, contact a local mailing service for information on repacking the device. ● Hewlett-Packard - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 102
92 Appendix B Service and support ENWW - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 103
HP LaserJet P1000 Series HP LaserJet P1500 Series Device weight (without cartridge) 4.7 kg (10.4 lbs) 5.4 kg (11.9 lbs) Device weight, including cartridge on preliminary data. See http://www.hp.com/support/ljp1000 or http://www.hp.com/support/ljp1500 for current information. WARNING! Power - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 104
. See http://www.hp.com/support/ljp1000 or http://www.hp.com/support/ljp1500 for current information. 2 Configuration tested: HP LaserJet P1000 Series, continuous monochrome printing on A4 paper at 14 PPM. 3 Configuration tested: HP LaserJet P1500 Series, continuous monochrome printing on A4 paper - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 105
D Regulatory information ● FCC compliance ● Declaration of Conformity statements for HP LaserJet P1000 Series ● Declaration of Conformity statements for HP LaserJet P1500 Series ● Regulatory statements ● Environmental product stewardship program ENWW 95 - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 106
If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, experienced radio/TV technician. NOTE: Any changes or modifications to the printer that are not expressly approved by HewlettPackard could void the user's authority - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 107
HP LaserJet P1000 Series Declaration of Conformity according to ISO/IEC Guide : HP LaserJet P1002/P1003/P1004/P1005/P1006/P1009 Series BOISB-0605-00 ALL Toner Cartridge: CB435A European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 108
HP LaserJet P1500 Series Declaration of Conformity according to ISO/IEC Guide Options: HP LaserJet P1503/P1504/P1505/P1506 Series BOISB-0604-00 ALL Toner Cartridge: CB436A conforms European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 109
since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 110
Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet P1000- ja P1500-sarjat -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 111
Substances Table (China) Table D-1 部件名称 铅 (Pb) 汞 (Hg) 镉 (Cd) 打印引擎 X O X 控制面板 O O O 塑料外壳 O O O X O O 碳粉盒 X O O 六价铬 (Cr(VI PBB PBDE) X O O O O O O O O O O O O O O O SJ/T11363-2006 X SJ/T11363-2006 NOTE ENWW Regulatory statements 101 - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 112
and instructions are included in every new HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately. HP is committed to providing inventive, high-quality products and services that - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 113
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (two to eight cartridges) 1. Package each HP LaserJet print cartridge in its original box - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 114
recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Material Safety Data substances (for example, toner) can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 115
, installing 18 Macintosh, problem solving 77 Windows, installing 16 drivers settings 17 duplex (two-sided) printing, manual 32 E EconoMode 57 embedded Web server Configuration page 44 device status 44 Information tab 44 Networking tab 44 order supplies 44 overview 17 product support 44 Settings tab - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 116
, printer 4 P pages, skewed 73 paper HP LaserJet Tough paper 26 letterhead 26 paper input trays features 3 feeding problems, solving 73 paper output bin features 3 phone numbers HP fraud hotline 46 support 88 pickup roller change 50 clean 53 ports types included 3 ports, troubleshooting Macintosh - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 117
3 resolve problems replacing print cartridges 45 S separation pad change 54 service agreements 90 settings drivers 17 print quality 28 Settings tab (embedded Web server) 44 skewed pages 73 software Macintosh 18 printer drivers, Windows 16 problems 76 software license agreement 86 supported operating - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 118
port troubleshooting Macintosh 78 type included 3 W warranty Customer self repair 85 extended 90 license 86 print cartridge 87 product 84 watermarks, printing 35 Web server, embedded 43 Web sites customer support 88 Material Safety Data Sheet (MSDS) 104 Windows driver settings 17 driver, installing - HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 119
- HP LaserJet P1009 | HP LaserJet P1000 and P1500 Series - User Guide - Page 120
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HP LaserJet P1000 and P1500 Series
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