HP LaserJet Pro 400 HP LaserJet Pro 300 and 400 Color M351 and M451 - Software
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- HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 1
LASERJET PRO 300 COLOR LASERJET PRO 400 COLOR Software Technical Reference M351 M451 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 2
- HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 3
HP LaserJet Pro 300 color MFP M375 / HP LaserJet Pro 400 color MFP M475 Software Technical Reference - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 4
set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Edition 1, 3/2012 Trademark Credits Adobe®, Adobe - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 5
12 Supported operating systems for Windows 12 Software installation types for Windows 12 HP LaserJet software components for Windows 13 Installer ...13 Uninstaller ...13 Print drivers ...13 HP PCL 6 Print Driver, PCL 5 Universal Print Driver, and PS Universal Print Driver ...13 Printer-driver - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 6
58 Enterprise AutoConfiguration 58 Update Now ...60 HP Driver Configuration 61 Continuous export 63 Font support ...63 Basic fonts ...63 Default fonts ...64 HP ePrint ...66 HP Update ...66 Help & Learn Center ...67 Toner Cartridge Authentication 68 HP Device Toolbox ...69 Status tab ...70 Device - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 7
methods ...118 CD installation ...118 Supported operating systems for Mac 118 Supported languages 118 Installed software components for Mac 118 HP LaserJet software components and utilities for Mac 119 HP LaserJet Pro 300 color M351 and HP LaserJet Pro 400 color MFP M451 PPD ...119 ENWW v - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 8
HP LaserJet Pro 300 color M351 and HP LaserJet Pro 400 color MFP M451 PDE ...119 HP USB EWS Gateway 120 HP Utility for Mac 120 Open the HP Utility 120 HP Utility toolbar 121 Supplies Status 122 Device Information 123 Test 123 Color Usage 124 File Upload 124 Upload Fonts 125 HP ePrintCenter - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 9
Citrix and HP UPDs 169 HP and Citrix UPD recommendations 170 Known limitation of the UPD when used for auto-created printers or redirected printers with client printers that are directly attached 170 Client printer settings not reflected in auto-created printers 170 Print troubleshooting ...171 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 10
viii ENWW - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 11
supported languages ...4 Table 1-2 Supported printer driver languages ...6 Table 1-3 Installer component languages ...7 Table 1-4 Documentation languages ...8 Table 2-1 Font Attribute settings for new 60 Table 2-6 Operating systems that support HP Driver Preconfiguration 63 Table 2-7 Default fonts - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 12
x ENWW - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 13
2-9 Color tab ...48 Figure 2-10 Color Settings dialog box ...49 Figure 2-11 Services tab 79 Figure 2-28 HP Device Toolbox, System tab - Paper Types page 80 Figure 2-29 HP Device Toolbox, System tab - System Setup page 80 Figure 2-30 HP Device Toolbox, System tab - Service page 81 Figure 2-31 HP - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 14
, Networking tab - Certificates page 88 Figure 2-42 HP Device Toolbox, Networking tab - EWS Encryption page 89 Figure 2-43 HP Device Toolbox, Networking tab - SNMP page 89 Figure 2-44 HP Device Toolbox, Web Services Setup page 90 Figure 2-45 HP Device Toolbox, Proxy Settings page 90 Figure 2-46 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 15
79 HP Driver Uninstall Complete screen 115 Figure 3-1 HP Utility main screen ...121 Figure 3-2 HP Utility toolbar ...121 Figure 3-3 Supplies Status screen ...122 Figure 3-4 Device Information screen ...123 Figure 3-5 Test Page screen ...123 Figure 3-6 Color - HP Printer Web Services 140 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 16
Figure 5-1 Package Source ...158 Figure 5-2 Network Settings ...159 Figure 5-3 HP DDU Driver Configuration settings 161 xiv ENWW - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 17
1 Document and product basics ● Purpose and scope ● Software availability and localization ENWW 1 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 18
troubleshooting tips for the printing-system software for the product. This STR is prepared in an electronic format to serve as a quick-reference tool for Customer Care Center (CCC) agents, support included in this STR: ● Descriptions of drivers, operating systems, and system environments ● - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 19
new software releases. NOTE: This STR describes drivers that are shipped with the printing-system software CD. This STR does not describe any drivers that might be released for use by support personnel. To view the product support the printing-system components. HP LaserJet Windows software CD NOTE: - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 20
The product printing-system software CD is available with the following components and languages. Table 1-1 Software CD supported languages Language Two-letter abbreviation HP-preferred name File designation Arabic AR Catalan CA Croatian HR Czech CS Danish DA Dutch NL English EN - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 21
Table 1-1 Software CD supported languages (continued) Language Two-letter abbreviation HP-preferred name Simplified Chinese ZHCN Simplified Chinese Slovak SK Slovak Slovenian SL Slovenian Spanish ES Espanol Swedish SV Svenska Thai TH Thai Traditional Chinese ZHTW - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 22
The product provides driver support in the following languages. Table 1-2 Supported printer driver languages Component Language list HP PCL 6 Print Driver ● Arabic HP PCL 5 Universal Print Driver ● Catalan HP PS Universal Print Driver ● Croatian ● Czech ● Danish ● Dutch ● English - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 23
Swedish ● Hebrew ● Thai ● Hungarian ● Traditional Chinese ● Italian ● Turkish ● Japanese 1 Arabic and Hebrew support in English only 2 Catalan support in Spanish only 3 No support for Bulgarian, Estonian, Japanese, Kazakh, Lithuanian, Latvian, Serbian, Ukrainian, or Vietnamese ENWW Software - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 24
The product provides documentation in the following languages. Table 1-4 Documentation languages Component Language list ● User Guide ● Arabic ● Quick Reference Guide ● Bahasa Indonesian ● Single Topic Documents (Web) ● Install Notes (Windows) ● Catalan ● Croatian ● Czech ● Danish ● Dutch - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 25
systems are supported, and software is available on the Web. For information about specific system installers, drivers, and HP Smart Install installation ● Installation for software components from the Web ● HP LaserJet software components for Windows ● Detailed Windows installation instructions - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 26
through Smart Install. For all supported operating systems, each install option presents a series of screens that guide you through the installation process helps guide the installation. For example, if the installer detects an HP LaserJet Pro 300 color M351 and HP LaserJet Pro 400 color MFP M451, it - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 27
2003 (32-bit, Service Pack 3) ● Windows Server 2008 and 2008 R2 (32-bit and 64-bit) Software installation types for Windows The product printing-system software can be installed in the following ways: ● HP LaserJet Pro 300 color M351 and HP LaserJet Pro 400 color MFP M451 printing-system installer - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 28
Service Pack 3) ● Windows Server 2008 and 2008 R2 (32-bit and 64-bit) Software installation types for Windows The product printing-system software can be installed in the following ways: ● Microsoft Add Printer utility NOTE: This option only installs the print driver. ● Microsoft Found New Hardware - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 29
the Windows drivers are supported by Microsoft 32-bit and 64-bit operating systems. The HP PCL 6 driver is included on the HP LaserJet Pro 300 color M351 and HP LaserJet Pro 400 color MFP M451 printing-system software CD. All UPDs are available for download at the following Web site: www.hp.com/go - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 30
NOTE: For a list of HP LaserJet Pro 300 color M351 and HP LaserJet Pro 400 color MFP M451 print drivers, updated HP printing-system software, and product-support information, go to: www.hp.com/go/LJColorM351_software or www.hp.com/go/LJColorM451_software The Windows XP, Windows Server 2003, Windows - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 31
R2, click the Start button, click the Settings item, and then click the Printers and Faxes item. 2. Right-click the product icon. 3. Click the Properties item. The following Properties print-driver tabs are available: ● General ● Sharing ● Ports ENWW HP LaserJet software components for Windows 15 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 32
● About Help system The HP PCL 6 printer driver includes a full-featured Help system to provide assistance with printing and configuration options. "What's this?" Help Windows XP, Windows Server 2003, Windows Server 2008 and 2008 R2, Windows Vista, and Windows 7 support What's this? Help. You - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 33
. option, and then click the OK button. The driver resets the conflicting control back to its previous state. If you want to keep the conflicting setting, click the I will resolve the conflict myself. option, and then click the OK button. ENWW HP LaserJet software components for Windows 17 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 34
example, the conflict can be resolved manually. If the conflict is not resolved when the driver is closed, then the same dialog appears features such as collating and font management in the driver (although most current software programs support these features in the print dialog box or through - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 35
printing features might still appear in the print driver, even though they have been disabled. If you select an advanced printing feature in the print driver that has been disabled on the Advanced tab, the feature is automatically re-enabled. ENWW HP LaserJet software components for Windows 19 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 36
Printer Features setting contains the following controls: ● Print All Text as Black The feature is Disabled by default. When Enabled is selected, the driver prints all text as black regardless of the original document text color. Color trouble using downloading. The Enabled setting causes the driver - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 37
For information about how to access these tabs, see Printing Preferences driver tabs on page 15, Use the Printing Shortcuts tab to store specific combinations of driver settings for easy use. The following figure shows the Printing Shortcuts tab. ENWW HP LaserJet software components for Windows 21 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 38
Figure 2-4 Printing Shortcuts tab The Printing Shortcuts tab saves commonly used driver settings under a shortcut name. ● Use defined printing shortcuts ● Create a custom printing shortcut Use defined printing shortcuts The Printing Shortcuts tab contains the following pre-defined - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 39
● Paper source: ● Paper type: ● Print on both sides: ● Pages per sheet: ● Color options: When options other than the defaults are selected, the Save as... and Reset buttons become ● 11x17 ● 4x6 ● 5x8 ● A3 ● A4 ● A5 ● A6 ● B4 (JIS) ● B5 (JIS) ENWW HP LaserJet software components for Windows 23 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 40
are available: ● Automatically Select (default) ● Printer auto select ● Manual Feed in Tray 1 ● Tray 1 ● Tray 2 Paper type The following options are available: ● Unspecified (default) ● Plain ● HP EcoSMART Lite ● HP LaserJet 90g ● HP Color Laser Matte 105g ● HP Premium Choice Matte 120g 24 Chapter - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 41
111-130g ● Extra Heavy Glossy 131-175g ● Card Glossy 176-220g ● Color Laser Transparency ● Labels ● Letterhead ● Envelope ● Heavy Envelope ● Preprinted ● Prepunched ● Colored ● Bond ● Recycled ● Rough ● Heavy Rough ● HP Tough Paper ● Opaque Film ENWW HP LaserJet software components for Windows 25 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 42
(default) ● 2 pages per sheet ● 4 pages per sheet ● 6 pages per sheet ● 9 pages per sheet ● 16 pages per sheet Color options The following options are available: ● Color (default) ● Black & White Factory Defaults When Factory Defaults is selected, the customizable options are grayed out, locking in - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 43
country/region.) ● Paper source: Automatically Select ● Paper type: Color Laser Transparency ● Color options: Color EcoSMART Settings ● Paper sizes: Letter (This setting changes according to country/region.) ● Paper source: Automatically Select ENWW HP LaserJet software components for Windows 27 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 44
selected: ● Paper sizes: 4x6 (This setting changes according to country/region.) ● Paper source: Automatically Select ● Paper type: HP Brochure Glossy 200g ● Color theme: Photo (sRGB) Glossy/Presentation ● Paper sizes: Letter (This setting changes according to country/region.) ● Paper source - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 45
on the Printing Preferences tab set. For information about how to access these tabs, see Printing Preferences driver tabs on page 15, Use the Paper/Quality tab to specify paper size, type, and source. box are described in the following order: ENWW HP LaserJet software components for Windows 29 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 46
-driver LaserJet Pro 300 color M351 and HP LaserJet Pro 400 color MFP M451 support custom paper sizes up to 14 inches in length. To use this paper size, set the custom paper size to match the custom paper size that you are using, up to 14 inches in length. Name Use the Name text box to type a new - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 47
of saving a new size or renaming an existing size, then that new name will remain in the text box until the new size is saved or the dialog box is closed. If you type a new name into the installed through the Device Settings tab also appear here. ENWW HP LaserJet software components for Windows 31 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 48
select ● Printer Auto Select ● Manual Feed in Tray supports, listed in the following categories. ● Unspecified ● Everyday - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 49
◦ Labels ◦ Letterhead ◦ Envelope ◦ Heavy Envelope ◦ Preprinted ◦ Prepunched ◦ Colored ◦ Rough ◦ Heavy Rough ◦ HP Tough Paper ◦ Opaque Film The default setting is Unspecified. No mechanism exists for manually adding custom paper types through the driver. Use HP Web Jetadmin to add custom paper types - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 50
NOTE: To download a current version of HP Web Jetamin and for the latest list of supported host systems, go to the following Web site: www.hp.com/go the paper types that the HP LaserJet Pro 300 color M351 and HP LaserJet Pro 400 color MFP M451 support. 34 Chapter 2 Windows software description - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 51
the toner cartridge. Print Quality group box Use this control to select print quality. ImageREt settings precisely control colors by combining up to 4 colors and varying the amount of toner in a given area to create many smooth colors, sharp images, and crisp text. ENWW HP LaserJet software - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 52
features NOTE: The Effects tab is located on the Printing Preferences tab set. For information about how to access these tabs, see Printing Preferences driver tabs on page 15, Use the Effects tab to create unique paper effects such as scaling and watermarks. The following figure shows the Effects - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 53
to fit the new paper size. The paper source supports. When driver or what the driver receives from the software program (if the software program does not negotiate the paper size with the driver). The driver scales the page by the appropriate factor and sends it to the product. ENWW HP LaserJet - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 54
from 25% to 400%, and any values is dragged, and the document preview image is updated to the new image scale. Each click on the arrows increases or decreases the following Printing Preferences driver tabs: ● Printing Shortcuts ● Paper/Quality ● Effects ● Finishing ● Color Switching between tabs - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 55
. If you make changes to a watermark and then select a different watermark or click New, all of the changes are saved, and only the current, unsaved changes can be that are available in the driver and any new watermarks that you have created. ENWW HP LaserJet software components for Windows 39 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 56
Current Watermarks list at one time. When you reach the limit of 30 watermarks, the New button is disabled. To edit an existing watermark, select the watermark in the Current Watermarks . The default is language-dependent. ● Color 40 Chapter 2 Windows software description and installation ENWW - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 57
The Color drop-down menu contains the following selections: ◦ Gray ◦ Red ◦ Yellow ◦ Green ◦ Cyan ◦ Blue ◦ Magenta ● Shading The default Shading setting for new and preset watermarks is Very Light available: ◦ Regular ◦ Bold ◦ Italic ◦ Bold Italic ENWW HP LaserJet software components for Windows 41 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 58
new and preset watermarks. Table 2-1 Font Attribute settings for new and preset watermarks Setting New watermark Preset watermark Name Color set. For information about how to access these tabs, see Printing Preferences driver tabs on page 15. Use the Finishing tab to print booklets and control - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 59
Options group box contains the following controls: ● Print on both sides ● Flip Pages Up ● Booklet layout ● Pages per sheet ● Print page borders ● Page order ENWW HP LaserJet software components for Windows 43 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 60
PCL 6 printer driver. Select the paper type that corresponds to the paper that you are using for the print job. The following paper types have a different print modes when you manually print on the second side: ● Plain ● Preprinted ● Letterhead ● Prepunched ● Bond ● Recycled ● Colored ● Rough NOTE - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 61
per sheet. If you change the Pages per sheet setting manually to 4, 6, 9, or 16 pages per sheet, the booklet setting is disabled. Book and Booklet Printing The HP LaserJet Pro 300 color M351 and HP LaserJet Pro 400 color MFP M451 support book and booklet printing. A book is a print job consisting of - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 62
half the size of the paper. Use the Booklet layout drop-down menu on the Finishing tab to control booklet settings. Print a booklet 1. Open the driver Printing Preferences tab set and click the Printing Shortcuts tab. For information about how to access the Printing Preferences tab set, see Printing - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 63
the upper-right corner of the following Printing Preferences driver tabs: ● Printing Shortcuts ● Paper/Quality ● Effects ● Finishing ● Color Switching between tabs does not change the location or setting is useful for printing prepunched paper. ENWW HP LaserJet software components for Windows 47 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 64
about how to access these tabs, see Printing Preferences driver tabs on page 15, Use the Color tab to specify predefined color-option settings or to fine-tune the color treatments and halftoning. Color output can also be converted to grayscale. The Color tab is shown in the following figure. Figure - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 65
To change the settings, make your selections by using the drop-down menus in the Color Settings dialog box, and then click OK. The following figure shows the Color Settings dialog box with "Custom" settings. Figure 2-10 Color Settings dialog box ENWW HP LaserJet software components for Windows 49 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 66
neutral colors (grays and black) by using only black toner. This option guarantees that neutral colors do not have a color cast. Color Themes controls, clear the HP EasyColor check box. Select Default (sRGB) for most printing needs. This setting instructs the product to interpret RGB color - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 67
color space. Vivid (sRGB) The Vivid (sRGB) feature instructs the printer to increase the color saturation in the midtones. Less colorful objects are rendered more colorfully driver tabs: ● Printing Shortcuts ● Paper/Quality ● Effects ● Finishing ● Color HP LaserJet software components for Windows 51 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 68
be cleared in order to manually adjust color settings on this tab. Services tab features NOTE: The Services tab is located on the Printing Preferences tab set. For information about how to access these tabs, see Printing Preferences driver tabs on page 15. The Services tab is shown in the following - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 69
Online diagnostic tools. Download diagnostic tools ● Support and troubleshooting. This is the main Web site for HP LaserJet Pro 300 color M351 and HP LaserJet Pro 400 color MFP M451 product support. ● Product manuals. View or download product manuals. ● Check for driver updates. Automatically check - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 70
paper size in each input tray. The product supports more than one source of paper. You can Assignment setting to specify, in the driver, the paper size that is loaded to change the TrueType to printer font mapping and to install HP Font Installer dialog box.. 54 Chapter 2 Windows - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 71
that appears on the Device Settings tab. This setting is disabled by default. Printer Status Notification Use this control to enable or disable the product feature that sends printer status notification pop-up messages for certain product events. ENWW HP LaserJet software components for Windows 55 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 72
both sides of the paper. Allow Manual Duplexing Select the Allow Manual Duplexing item to print on both sides of any supported size and most types of paper (except the components. The information varies according to the product model number, driver, date, and versions. The About tab is shown in the - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 73
table, driver autoconfiguration and Update Now are not available in Windows XP, Windows Server 2003, Windows Server 2008 and 2008 R2, Windows Vista, or Windows 7 operating systems over a direct connection when the product is installed by using the Add Printer Wizard. ENWW HP LaserJet software - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 74
the printing-system software CD or the Add Printer Wizard to install the driver. Driver installation that includes EAC is configured with the after installation, the driver can be automatically updated with the new configuration in environments that support bidirectional communication by using - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 75
TCP/IP x x x IPX/SPX x x x Standard TCP/IP (HP) x x x TCP/IP (MS) x x x IPX/SPX (HP) x x x Add Printer Direct connect Parallel USB Network Jetdirect TCP/IP x x x IPX/SPX 2008 and 2008 R2, or Windows Vista client. ENWW HP LaserJet software components for Windows 59 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 76
supported with Microsoft Client Service for NetWare. Update Now If you have modified the configuration of the HP LaserJet Pro 300 color M351 or HP LaserJet Pro 400 color M451 product since installation, the driver can be automatically updated with the new and then open the Printers and Faxes item. - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 77
is being used to define the configuration. The driver configuration process is supported through three distinct tools. All three are designed with the same basic user-interface (UI) controls for interacting with the .CFG file, but are packaged ENWW HP LaserJet software components for Windows 61 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 78
For more information about the HP DDU, refer to HP Driver Deployment Utility on page 156. For detailed information about gaining access to and installing these tools, see the HP Driver Configuration Support Guide at the following Web site and click on the Manuals link. www.hp.com/go/dcu 62 Chapter - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 79
drivers and operating systems that support HP Driver Configuration. Table 2-6 Operating systems that support HP Driver Preconfiguration Driver HP printing product: ● Arial ● Courier New Italic ● Times New Roman Italic ● Arial Italic ● Courier New Bold ● Times New Roman Bold ENWW HP LaserJet - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 80
Bold Italic ● Arial Bold Italic ● Symbol ● Wingdings ● Courier New ● Times New Roman Default fonts The following default fonts are installed through a full (Easy) installation of the printing-system software. Table 2-7 Default fonts Font name Font style - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 81
Dingbats Letter Gothic Letter Gothic Letter Gothic Marigold New Century Schoolbook New Century Schoolbook New Century Schoolbook New Century Schoolbook Palatino Palatino ENWW Font style Antiqua .TTF NCSR56W.TTF NCSR55W.TTF PALR65W.TTF PALR66W.TTF HP LaserJet software components for Windows 65 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 82
of a Web browser to open the HP Embedded Web Server. 2. Click the HP Web Services tab. 3. Select the option to enable Web Services. HP Update The HP Update (HPU) is a program that delivers and installs drivers, fixes, and software updates for computers and HP products. When you install the HPU on - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 83
with the product or in the HP Program folder on your computer. The HP Help & Learn Center is a product help tool that provides easy access to product information, HP product Web support, troubleshooting, and regulatory and safety information. ENWW HP LaserJet software components for Windows 67 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 84
HP LaserJet toner cartridges are being used in the printer. Specific countries/regions can reward customers for using Original HP LaserJet toner cartridges. This software was developed for home, micro, and small business environments. Customer downloads the HP Toner Authentication software from HP - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 85
page. Figure 2-15 IP address location on the configuration page HP LJ300-400 COLOR M351-M451 PCL Config Report Product Name = HP LJ300-400 Color M351-M451 Formatted Number = RN000Q1 Serial Number = CN18BC190F Service ID = 20349 Firmware Date = 20101201 Smart Install SW Version = 10 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 86
● Supplies Status ● Device Configuration page ● Network Summary page ● Reports ● Color Usage Log ● Event Log page Device Status The Device Status page shows product some pertinent product information and settings. Figure 2-16 HP Device Toolbox, Status tab - Device Status page 70 Chapter 2 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 87
Supplies Status The Supplies Status page shows the status of all of the product supplies, including the print cartridges. Figure 2-17 HP Device Toolbox, Status tab - Supplies Status page ENWW HP LaserJet software components for Windows 71 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 88
the settings that are available in the product. The contents of this page are consistent with the configuration page that the firmware generates. Figure 2-18 HP Device Toolbox, Status tab - Device Configuration page 72 Chapter 2 Windows software description and installation ENWW - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 89
contains information about the network and its enabled features. Figure 2-19 HP Device Toolbox, Status tab - Network Summary page Reports Use the ● Network Summary ● Usage Page ● Diagnostics Page ● Color Usage Log ● PCL Font List ● PCL6 Font List ENWW HP LaserJet software components for Windows 73 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 90
● PS Font List ● Demo Page Figure 2-20 HP Device Toolbox, Status tab - Reports page 74 Chapter 2 Windows software description and installation ENWW - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 91
by clicking Clear Job Log. Figure 2-21 HP Device Toolbox, Status tab - Color Usage Log page Event Log page Use the Event Log page to track the events that occur on the product. Figure 2-22 HP Device Toolbox, Status tab - Event Log page ENWW HP LaserJet software components for Windows 75 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 92
System Setup page ● Service page ● Product Security page Device Information page The Device Information page contains identifying information about the product: ● Device Description. This field shows the version of the HP LaserJet Pro 300 color M351 or HP LaserJet Pro 400 color M451 product that is - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 93
the selection. Figure 2-24 HP Device Toolbox, System tab - Paper Handling page Print Quality page Use the Print Quality page to change the print quality default settings for the product. Figure 2-25 HP Device Toolbox, System tab - Print Quality page ENWW HP LaserJet software components for Windows - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 94
Energy Settings page Use the Energy Settings page to control the energy-saving settings on the product. Figure 2-26 HP Device Toolbox, System tab - Energy Settings page 78 Chapter 2 Windows software description and installation ENWW - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 95
Print Density page Use the Print Density page to control the print density of each toner cartridge on the product. Figure 2-27 HP Device Toolbox, System tab - Print Density page ENWW HP LaserJet software components for Windows 79 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 96
default paper type settings for the product. Figure 2-28 HP Device Toolbox, System tab - Paper Types page System Setup page Use the System Setup page to change settings on the product such as Jam Recovery and Auto Continue. Figure 2-29 HP Device Toolbox, System tab - System Setup page 80 Chapter - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 97
Device Toolbox, System tab - Service page Product Security page Use the Product Security page to set or change the administrator password. Figure 2-31 HP Device Toolbox, System tab - Product Security page Print tab ● ● ● Printing PCL5 PostScript ENWW HP LaserJet software components for Windows - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 98
Use the PCL5 page to change the PCL defaults for the product. Figure 2-33 HP Device Toolbox, Print tab - PCL5 page PostScript Use the PostScript page to turn off/on PostScript printing notification. If Print PS Errors is set to On, the product will print multiple pages of PostScript characters when - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 99
If Print PS Errors is set to Off (default), the product suppresses this printing behavior. Figure 2-34 HP Device Toolbox, Print tab - PostScript page ● Network Identification ● Advanced page ● Certificates page ● EWS Encryption page ● SNMP page ENWW HP LaserJet software components for Windows 83 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 100
information about the network and its enabled features. Figure 2-35 HP Device Toolbox, Networking tab - Network Summary page IPv4 Configuration Use they have been set. If the configuration is switched from Automatic IP to Manual IP, the IP Address fields are cleared, and the desired IP address must - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 101
confirmation dialog appears. Click the Yes button to continue. Figure 2-36 HP Device Toolbox, Networking tab - IPv4 Configuration page IPv6 Configuration The IPv6 are shown. Figure 2-37 HP Device Toolbox, Networking tab - IPv6 Configuration page ENWW HP LaserJet software components for Windows 85 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 102
Wireless Configuration Use the Wireless Configuration page to turn off/on the wireless capabilities for the product. Figure 2-38 HP Device Toolbox, Networking tab - Wireless Configuration page Network Identification Use the Network Identification pane to configure the host name and domain name(s) - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 103
- Text Entities (continued) Text Entity Disabled status Domain name (IPv6) Disabled if configured by DHCPv6 Bonjour Service name Disabled if Bonjour is disabled Figure 2-39 HP Device Toolbox, Networking tab - Network Identification page ENWW HP LaserJet software components for Windows 87 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 104
as restoring factory default settings, for the product. Figure 2-40 HP Device Toolbox, Networking tab - Advanced page Certificates page Use the Certificates page to view and configure the printer certificates. Figure 2-41 HP Device Toolbox, Networking tab - Certificates page 88 Chapter 2 Windows - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 105
Encryption page to configure Web encryption. Figure 2-42 HP Device Toolbox, Networking tab - EWS Encryption page SNMP page Use the SNMP page to configure the SNMP settings for the product. Figure 2-43 HP Device Toolbox, Networking tab - SNMP page ENWW HP LaserJet software components for Windows 89 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 106
HP Web Services tab Web Services Setup page Use the Web Services Setup page to enable or disable the HP Web Services feature. Figure 2-44 HP Device Toolbox, Web Services Setup page Proxy Settings page Use the Proxy Settings page to set the HP Web Services proxy server. Figure 2-45 HP Device Toolbox - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 107
a browser-based management tool for HP Jetdirect-connected printers within your intranet, and it should be installed only on the network administrator's computer. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin. When - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 108
successfully installed and configured, and when an active Internet connection exists, you can select the option to register the product with HP on the final installation screen. Enter the product information and click Done when finished. 92 Chapter 2 Windows software description and installation - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 109
the print and scan drivers will be installed. 1. Connect the product to the computer using a USB cable. The HP Smart Install program will start, and a licensing agreement dialog will open. Figure 2-47 HP Smart Install - License agreement screen ENWW Detailed Windows installation instructions 93 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 110
2. Click the I have reviewed and accept the installation agreements check box, and then click the Next button. Wait a few minutes while the program sets up, and then the Software Install screen appears. Figure 2-48 HP Smart Install - Software Install screen 3. Select a connection type option on the - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 111
. The installer program opens a progress bar as it automatically starts the software installation. Figure 2-50 Software installation - Connect the Product screen ENWW Detailed Windows installation instructions 95 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 112
● For wired network connected products, follow these steps: a. Select the Connect through a wired network option. Figure 2-51 Software installation - Connection Type screen for wired network installation b. If the product's network settings are not known, select the Automatically find my product on - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 113
through a wireless network option, and then click the Next button. Figure 2-53 Software installation - Connection Type screen for wireless connected installation ENWW Detailed Windows installation instructions 97 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 114
b. The installer program prompts you to connect the USB cable, momentarily, between the computer and the product. Connect the cable and the installer program continues automatically. Figure 2-54 Software installation - Connect USB screen for wireless connected installation 98 Chapter 2 Windows - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 115
NOTE: If the correct network does not appear, click the Search Again button, or click the I do not see my wireless network. I will specify it manually. check box and manually enter the network information. ENWW Detailed Windows installation instructions 99 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 116
When the installation completes, the Complete screen appears. Figure 2-57 Software installation - Complete screen ● Make this product the default printer by selecting the Set as default printer check box. ● Send a test page to the product by selecting the Print a test page check box. 100 Chapter - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 117
Perform a custom installation with HP Smart Install or the CD The custom installation allows OK button. The installer program starts. 3. Read the license agreement, click the I have reviewed and accept the installation agreements check box. Figure 2-58 Software installation - License agreement screen - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 118
4. Select Click here for more install options to customize the software components that are installed with the product. When you are finished customizing the installation, click the Next button to continue to the Connection Type screen. Figure 2-59 Software installation - Customize software - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 119
. The installer program opens a progress bar as it automatically starts the software installation. Figure 2-61 Software installation - Connect the Product screen ENWW Detailed Windows installation instructions 103 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 120
● For wired network connected products, follow these steps: a. Select the Connect through a wired network option. Figure 2-62 Software installation - Connection Type screen for network connected installation b. If the product's network settings are not known, select the Automatically find my - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 121
through a wireless network option, and then click the Next button. Figure 2-64 Software installation - Connection Type screen for wireless connected installation ENWW Detailed Windows installation instructions 105 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 122
b. The installer program prompts you to connect the USB cable, momentarily, between the computer and the product. Connect the cable and the installer program continues automatically. Figure 2-65 Software installation - Connect USB screen for wireless connected installation 106 Chapter 2 Windows - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 123
NOTE: If the correct network does not appear, click the Search Again button, or click the I do not see my wireless network. I will specify it manually. check box and manually enter the network information. ENWW Detailed Windows installation instructions 107 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 124
6. When the installation completes, the Complete screen appears. Figure 2-68 Software installation - Complete screen ● Make this product the default printer by selecting the Set as default printer check box. ● Send a test page to the product by selecting the Print a test page check box. Click the - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 125
If the printer driver was installed by using the HP Driver Installation Utility, follow the instructions in the Remove the print driver by using the Windows Add or Remove Programs feature on page 114. If the driver was installed using the Add Printer Wizard, follow the instructions in the Uninstall - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 126
the process is complete, either click the Reboot Now button, or clear the check box and click the Reboot Later button. Figure 2-70 HP Uninstaller utility - Reboot Now button Figure 2-71 HP Uninstaller utility - Reboot Later button 110 Chapter 2 Windows software description and installation ENWW - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 127
Use the software CD to remove the product software The installer program on the software CD includes a utility to remove the product software. 1. Insert the printing system software CD into the CD-ROM drive. The software installer detects the language of the operating system, and then displays the - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 128
click the Next button. Figure 2-73 Software installation - Uninstall option selected 3. Click the Uninstall button, and then follow the onscreen instructions to complete the process. Figure 2-74 Software uninstall - Uninstall button 112 Chapter 2 Windows software description and installation ENWW - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 129
4. Click the Uninstall button to begin the removal process. When the process is complete, either click the Reboot Now button, or clear the check box and click the Reboot Later button. Figure 2-75 Software uninstall - Reboot Now button Figure 2-76 Software uninstall - Reboot Later button ENWW - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 130
or Remove Programs, select the component you want to remove, and then click Change/Remove. The following components might appear in the list of programs: ● HP LaserJet Pro 300 color M351 or HP LaserJet Pro 400 color M451 PCL 6 driver 114 Chapter 2 Windows software description and installation ENWW - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 131
Uninstall Utility launches. Click the Uninstall button to start the uninstall process. Click Cancel to exit the HP Uninstall Utility. Figure 2-78 HP Driver Uninstall Utility screen 5. When the removal is complete, you will be prompted to reboot the computer. De-select the check box to reboot at - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 132
pane, and then click the Server Properties menu item. ● Windows 7: Click another item in the Printers and Faxes group, and then at the top of the list click the Printer server properties button. 5. Click the Drivers tab, click the name of the product, and then click the Remove button. When you are - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 133
3 Mac software and utilities ● Software installation methods ● Install the Mac printing-system software ● Remove the printing-system software from Mac operating systems ENWW 117 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 134
Macs are supported. For Mac OS X 10.6, Intel Core Processor Macs are supported. Supported languages Table 3-1 Mac installation supported languages Language software for Mac is composed of an HP-created postscript (PS) printer definition file (PPD) and a Printer Dialog Extension (PDE) file that - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 135
all the information necessary to describe a postscript printer's features, including options and default settings. They also contain the postscript code used to invoke those features. HP LaserJet Pro 300 color M351 and HP LaserJet Pro 400 color MFP M451 PDE A Print Dialog extension file can specify - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 136
, Bonjour, or Rendezvous to enable the HP Utility. Click the HP Support button to go to the HP Online Support Web site for more help on any of these topics. Open the HP Utility 1. Perform one of the following steps: ● From the Printer Browser menu, click the Printer Utility button. ● From the Print - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 137
or hide Mac products found by the HP Utility in the Printers pane at the left side of the screen. ● All Settings: Click this button to return to HP Utility main page. ● Applications: Click this button to manage which HP tools or utilities appear in the Dock. ● HP Support: Click this button to open - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 138
● Registration: Click this button to open the HP registration Web site. ● Recycling: Click this button to open the HP Planet Partners Recycling Program Web site. Supplies Status In the Information And Support section, click the Supplies Status icon to open the Supplies Status screen. Figure 3-3 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 139
Device Information In the Information And Support section, click the Device Information icon to find the product Service ID (if assigned), the firmware Information And Support section of the HP Utility, click the Test icon to open a Test Page screen and print a Test Page on the printer. Figure 3-5 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 140
Usage In the Information And Support section of the HP Utility, click the Color Usage icon to open a screen and print a color-usage log. Figure 3-6 Color Usage screen The color usage log provides the following information. ● Date and time ● Total number of jobs ● Mono (monochrome, or black-and-white - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 141
sent directly to the product by using the File Upload command. ● HP LaserJet printer command language (.PRN) ● Portable document format (.PDF) ● Postscript screen. Click the Upload button. Upload Fonts In the Information And Support section, click the Upload Fonts icon to gain access to fonts that - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 142
anywhere. Click the Go button to launch the HP ePrintCenter. Figure 3-9 HP ePrintCenter screen Supplies Management In the Printer Settings section, click the Supplies Management icon to set the threshold for low ink in the individual cartridges. Figure 3-10 Supplies Management screen 126 Chapter - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 143
section, click the Duplex Mode icon to enable printing on both sides of each page. Figure 3-11 Duplex Mode screen Trays Configuration In the Printer Settings section, click the Trays Configuration screen to change paper size and type for each of the trays installed on the product. Figure 3-12 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 144
Printer the following settings: ● DHCP ● BootP ● Manual You can also use this screen to modify the ● Subnet Mask ● Default Gateway To save new settings, click the Apply Now button. To administrator. For more information, see the HP EWS online help. The HP EWS opens to the Network Settings screen - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 145
the Enable Bonjour check box, and then click the Apply Now button. Auto-off In the Information And Support section, click the Auto-off icon to configure the printer to automatically turn off after a predetermined time of inactivity. Figure 3-15 Auto-off screen ENWW Software installation methods - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 146
Additional Settings In the Printer Settings section, click the Additional Settings icon to open the HP EWS access screen. Figure 3-16 Additional Settings screen To open the HP EWS, click the Open Embedded Web Server button. For information about HP EWS settings, consult the HP EWS online help. 130 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 147
Center screen. The screen shows any error events that have occurred with the product. Figure 3-17 Message Center screen Supported print drivers for Mac The HP installer provides Postscript Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Mac - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 148
This begins the printing-system installation. NOTE: In the HP LaserJet installer browser screen, double-click the Documentation icon to gain access to the manuals. Select a language folder and locate the available guides which are in .PDF format. The user guide is a .PDF file that is named LJCM1130 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 149
Detailed Mac installation NOTE: This section covers installing the print driver for USB, wired network, and wireless network connections. 1. Close all programs. 2. In the case of a network connection, connect the network cable and make sure the - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 150
5. In the License screen, select the correct language in the drop-down box, read the license agreement, and then click the Continue button. Figure 3-19 Mac installation - License screen 6. In the pop-up that appears, click the Agree button to confirm that you accept the license agreement. Figure 3- - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 151
7. In the HP ePrint Offer screen, click the check box to install ePrint software, or clear it to decline the software. Click the Continue button. Figure 3-21 Mac installation - HP ePrint Offer screen ENWW Install the Mac printing-system software 135 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 152
8. In the Select Device screen, select the product to be installed, and then click the Continue button. Figure 3-22 Mac installation - Select Device screen If the product does not appear, make sure that the network or USB connection is correct, click the My device is not listed... button, follow the - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 153
9. In the Installation Type screen, click the HP Recommended Software button to perform the recommended full software installation. Click the Additional Software button to select the additional software components to install. Figure 3-23 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 154
. In the Setup screen, you can click More Info button or click the check box to look online for optional software. There is also an HP Online Privacy Statement link. When finished, click the Continue button or click the Skip Setup to run the setup wizard at a later time. Figure 3-26 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 155
13. Click the Add Printer button to add the printer to the print queue. When finished, click the Continue button. Figure 3-27 Mac installation - Add Print Queue screen ENWW Install the Mac printing-system software 139 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 156
on ePrint, click the web link to the ePrint Center. For details and the ePrint address for the printer, click the Print HP Web Services Details button. When finished, click the Continue button. Figure 3-28 Mac installation - HP Printer Web Services 140 Chapter 3 Mac software and utilities ENWW - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 157
then click Continue. Figure 3-29 Mac installation - Web Registration screen ● If you clicked the Register button, the installation program opens the HP registration program. Provide the necessary information. ● If you clicked the Register later check box and then clicked the Continue button, a popup - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 158
installation - Summary screen Setup instructions If you clicked the Skip Setup button during the initial installation process, you must set up the product manually. This section contains information about the following topics: ● Set up a printer with a Mac ● Troubleshoot the product setup Set up - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 159
Printer List to open the Printer Browser screen. 5. Select your product model from the list of printers with Bonjour as the Kind. Click the Add button. Troubleshoot resolve the problem, delete the incorrect print queue, click Add, choose the product from the list, and then browse manually for the - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 160
operating systems 1. Open the Finder program. 2. Go to the Applications group, and then open the Hewlett-Packard item. 3. Double-click the HP Uninstaller item. 4. In the Introduction screen, click the Continue button. Figure 3-31 Mac software removal - Introduction screen 144 Chapter 3 Mac software - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 161
5. In the Select Device screen, select the product, and then click the Uninstall button. Figure 3-32 Mac software removal - Select Device screen ENWW Remove the printing-system software from Mac operating systems 145 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 162
6. In the password popup, provide a user name and password, and then click the OK button. Figure 3-33 Mac software removal - Password popup The HP Uninstaller shows a progress bar as the removal process begins. Figure 3-34 Mac software removal - Progress bar 146 Chapter 3 Mac software and utilities - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 163
7. When the process is completed, the Summary screen appears. Click the OK button to close the HP Uninstaller. Figure 3-35 Mac software removal - Summary screen ENWW Remove the printing-system software from Mac operating systems 147 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 164
148 Chapter 3 Mac software and utilities ENWW - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 165
4 Linux and Unix ● Linux information ● Unix information ENWW 149 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 166
supports most HP printers and MFPs sold over the past 20 years. More specifically, HPLIP currently supports Deskjet, Officejet, Photosmart, PSC, Business Inkjet and LaserJet products. For a complete list of supported elements are device drivers, setup and download HPLIP, go to: http:// - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 167
able to print to the product. The HP LaserJet IIISi, or any generic HP LaserJet printer Model Script, should work. These files are written and provided by the individual UNIX vendor. Contact a UNIX Vendor to obtain copies of these files. For more information on Unix support, go to http://h20000.www2 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 168
152 Chapter 4 Linux and Unix ENWW - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 169
chapter presents engineering detail for the following topics: ● File to E-mail utility ● Capture PRN for Mac (CUPS capture) ● HP Driver Deployment Utility ● Network Diagnostic Utility (NDU) ● Printer Diagnostic Utility (PDU) ● SAP Printing ● Citrix ● Print troubleshooting ENWW Introduction 153 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 170
the data files to an e-mail that can be sent to HP Customer Support to assist troubleshooting. The utility runs on the computer, but does not interact with is not successful for any reason (for instance, if you cancel the new message or you are using Web-based e-mail software), all the files are - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 171
Capture PRN for Mac (CUPS capture) CUPS is the standards-based, open source printing system developed by Apple Inc. for Mac OS X and other UNIX-like operating systems. CUPS is the software you use to print from applications like Web browsers. It converts the page descriptions produced by the - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 172
files are organized within one directory structure, then HP DDU will not break WHQL certification. HP DDU packages all of the files found in the printer-driver directory structure without modifying them. If printer-driver pre-configuration is done, the new configuration file is used to configure the - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 173
driver and the code needed to stage/install the print driver into an .EXE file and a .CAB file. An informational .XML file is also created and can be used to identify the package selections. 2. Run the new printer-driver HP DDU will silently copy the printer-driver files into the Windows driver - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 174
into the executable file. If you have downloaded a compressed printer-driver package, you must expand it before using driver .INF files in the directory (sometimes one is for color and another for monochrome products). In this case, an additional dialog will allow you to select which printer driver - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 175
enter the required network settings. NOTE: If you do not select the print driver first, an error dialog box appears. You must select the print driver first so that the product name can be derived from the printer-driver name. Figure 5-2 Network Settings You must identify the network product by one - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 176
installed. ● Share this printer: Yes - will allow others to error messages check box. If you selected the Pre-configure this driver check box, the print driver configuration dialog will open when you click the Create Package button. Once you have configured the print driver, select OK to save the new - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 177
directory. b. Select the Pre-configuration checkbox. This checkbox is enabled only for print drivers that support preconfiguration. c. Select the Silently preload the driver install type. d. Select the Show a prompt to connect the printer check box if you want to prompt the user after the files are - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 178
the Suppress all end user error messages check box. b. Click the Create Package button 5. Run the new .EXE file from the client computer. You must have administrator rights to run the .EXE file because it will be copying files into the Windows driver store. Now the printer-driver files are on the - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 179
finishes, this creates an incomplete Plug and Play event. After copying the printer-driver files to the Windows driver store, the HP DDU code will cleanup incomplete Plug and Play events for products supported by this print driver. Then it will refresh the bus, causing the operating system to Plug - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 180
How do I uninstall HP DDU? Delete all the files in the root HP DDU directory. NOTE: No registry changes have been made with this utility. 164 Chapter 5 Engineering details ENWW - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 181
network and Internet connection problems. ● Identify communication problems between the product and the network. ● Check for required HP software to connect your product over the network. ● Troubleshoot firewalls blocking communication. For detailed instructions and to download the NDU, go to - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 182
Printer Diagnostic Utility (PDU) HP Print Diagnostic Utility is a downloadable tool created to help users troubleshoot and correct many common problems on Windows-based computers that can prevent printing. To download the PDU, go to: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex? cc=us&lc - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 183
a new printer is defined in the SAP environment, a device type must be specified to enable direct printing from the SAP applications to this new device. Device types are created for the HP LaserJet product family on the basis of PCL5 and PostScript. For more information and to dowload the drivers - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 184
For more information and to download the UPD, go to: www.hp.com/go/upd Dynamic mode Installing and using UPD in dynamic mode on Citrix and Terminal Server clients, and using it as an auto-created printer in a Citrix or Terminal Services session is a supported configuration. However, there are a few - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 185
will be displayed. The user can then select the desired printer. ● When the UPD print preferences UI is displayed, the user can click Cancel. Installation of the HP Universal Print Driver in dynamic mode on the Citrix server is not supported in a multi-user environment. The Windows operating system - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 186
XP, Vista) with at least ICA® version 9.0. Driver settings can be configured manually if Feature Release 1 and Service Pack 1 or later is installed on a MetaFrame XP Server. To configure the driver manually, go to the properties of the auto-created printer. There, you can set the tray configuration - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 187
button. 2. Use the arrow buttons to select the Print Quality menu, and then press the OK button. 3. Use the arrow buttons to select the Calibrate Color item, and then press the OK button. 4. When the display shows the Calibrate Now message, and press the OK button. ENWW Print troubleshooting 171 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 188
172 Chapter 5 Engineering details ENWW - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 189
Toolbox (Windows) 76 Device Status page, HP Device Toolbox (Windows) 70 diagnostics troubleshoot 52 documentation languages 8 drivers accessory configuration 57 continuous export feature 63 Enterprise AutoConfiguration 58 HP Driver Preconfiguration support 63 languages 6 network configuration 61 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 190
page 80 HP Driver Configuration 61 HP Driver Deployment Utility common problems 163 HP Driver Deployment Utility (DDU) 62, 156 HP Driver Preconfiguration HP Driver Configuration Editor 62 HP Web Jetadmin Driver Configuration Plugin 62 OS and drivers supported 63 support guide 62 HP Embedded Web - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 191
Mac, File Upload command 124 PPDs, Mac troubleshooting 143 Print Density page, HP Device Toolbox (Windows) 79 print driver supported operating systems 13 print drivers About tab contents 56 access 14 Advanced Printing Features settings, print drivers 19 Advanced tab content 18 Alternative Letterhead - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 192
125 usage log, color HP Device Toolbox 75 V version numbers print drivers 13 W Web Jetadmin configuration plugin 62 Web printing HP ePrint 66 Web sites download software 3 Internet Services options, Services tab 53 Windows operating systems Enterprise AutoConfiguration support 58 fonts supported 63 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 193
Windows OS driver versions 13 HP Driver Preconfiguration support 63 HP PCL 6 printer driver features 14 software CD 3 ENWW Index 177 - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 194
178 Index ENWW - HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 195
- HP LaserJet Pro 400 | HP LaserJet Pro 300 and 400 Color M351 and M451 - Software - Page 196
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LASERJET PRO 300 COLOR
LASERJET PRO 400 COLOR
Software Technical Reference
M351
M451