HP LaserJet Pro CM1415 HP LaserJet Pro CM1410 - Software Technical Reference
HP LaserJet Pro CM1415 - Color Multifunction Printer Manual
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HP LaserJet Pro CM1415 manual content summary:
- HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 1
LASERJET PRO CM1410 COLOR MFP SERIES Software Technical Reference - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 2
- HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 3
HP LaserJet Pro CM1410 Color MFP Series Software Technical Reference - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 4
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 5
localization 3 User documentation 4 HP LaserJet Pro CM1410 Color MFP Series User Guide 4 HP LaserJet Pro CM1410 Color MFP Series Install Notes 5 Help and Learn Center 5 Administrator documentation 5 HP Driver Configuration Utility User Guide 6 HP Jetdirect Guide 6 Software availability and - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 6
32 Scan drivers ...33 WIA driver 34 HP LaserJet Fax Setup Utility ...35 HP LaserJet Send Fax software 36 Fax to multiple recipients 37 Create a cover page 37 Fax pages scanned from the product document feeder 37 Fax without first printing and scanning the document 37 Font support ...38 Basic - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 7
Paper/Output ...66 Copy Count 67 Graphic ...67 Image Color Management 67 True Type Font 67 Document Options 68 Advanced Printing Features 68 Print Optimizations 68 Printer Features 68 Layout Options 69 Paper/Quality tab features ...70 Paper Options ...70 Paper sizes 71 Custom Paper Size 71 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 8
tab features ...92 Color Options ...93 Automatic 93 Manual 93 Neutral Grays 94 Color Themes ...94 Default (sRGB 94 Photo (sRGB 94 Photo (Adobe RGB 1998 94 Vivid (sRGB 95 None ...95 Document preview image 95 Services tab features ...96 Internet Services ...97 Device services ...97 Device - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 9
112 Hardware requirements 112 Macintosh printing-system software 112 HP LaserJet Pro CM1410 Color MFP Series PPD 112 HP LaserJet Pro CM1410 Color MFP Series PDE 113 HP USB EWS Gateway 113 HP LaserJet Utility 113 Supported printer drivers for Macintosh 113 Priority for print settings for - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 10
-up USB printing functionality 122 Troubleshooting process ...122 Power subsystem 122 Power-on checks 122 Tools for troubleshooting ...123 Component diagnostics Configuration page 132 Print-quality troubleshooting tools 133 Calibrate the product to align the colors 133 Control panel menus 133 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 11
menu 135 Fax Setup menu 136 System Setup menu 139 Service menu 142 Network Setup menu 144 Function specific menus 145 Copy Menu 145 Fax Menu 146 to Page on flatbed only 159 Install [color] cartridge 160 Invalid driver Press OK 160 Invalid entry 160 Jam in (area), Open door and clear jam - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 12
Cartridge Low 161 Magenta in wrong position 161 Magenta Very Low 161 Manual Duplex Load Tray 1, Press OK 162 Manual printer driver 179 Change the paper type setting for Windows 179 Change the paper type setting for Mac 179 Adjust color settings in the printer driver 180 Change the color - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 13
HP specifications 182 Print a cleaning page 182 Calibrate the product to align the colors 183 Check the print cartridges 183 Print the Supplies Status page 184 Interpret the Print Quality Page 185 Inspect the print cartridge for damage 186 Repetitive image defects 187 Use the printer driver - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 14
201 Service mode functions ...202 Secondary service menu 202 Open the secondary service menu 202 Secondary service menu structure 202 Product resets ...203 Restore the factory-set defaults 203 NVRAM initialization 204 Solve fax problems ...204 Fax troubleshooting checklist 204 Troubleshoot fax - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 15
Manual setting 228 Voice mail is available on the fax line 228 The product is connected to a DSL phone service 229 The product uses a fax over IP or VoIP phone service or receive a fax on a PBX line 232 Solve general fax problems 233 Faxes are sending slowly 233 Fax quality is poor 234 Fax - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 16
2008 248 Printer driver only (Add Printer) - Windows Vista and Windows 7 . 249 UNINSTALLER 250 III. LATE-BREAKING INFORMATION 250 KNOWN ISSUES AND WORKAROUNDS 250 General 250 Upgrading Windows 250 IV. TECHNICAL ASSISTANCE 251 CUSTOMER SUPPORT 251 WEB ...251 HP SOFTWARE AND SUPPORT SERVICES - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 17
availability ...3 Table 1-2 Software CD supported languages 9 Table 1-3 Supported printer driver languages 11 Table 1-4 Installer component service menu ...202 Table 6-4 Fax receive error codes ...206 Table 6-5 Fax send error codes ...210 Table 7-1 HP LaserJet Pro CM1410 Color MFP Series MFP Series - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 18
xvi ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 19
driver user interface - flatbed 34 Figure 2-5 HP LaserJet Send Fax dialog box - user interface 36 Figure 2-6 Package Source ...46 Figure 2-7 Network Settings ...47 Figure 2-8 HP DDU Driver on Both Sides Instructions dialog box 88 Figure 4-7 Color tab ...92 Figure 4-8 Services tab ...96 Figure - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 20
xviii ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 21
1 Document and product basics ● Purpose and scope ● Documentation availability and localization ● Software availability and localization ENWW 1 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 22
troubleshooting tips for the printing-system software for the product. This STR is prepared in an electronic format to serve as a quick-reference tool for Customer Care Center (CCC) agents, support included in this STR: ● Descriptions of drivers, operating systems, and system environments ● - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 23
support on page 9. The following table lists the availability of HP LaserJet Pro CM1410 Color MFP Series printing-system documentation by operating system. Table 1-1 Documentation availability Document HP LaserJet Pro CM1410 Color MFP Series User Guide (.PDF file) HP LaserJet Pro CM1410 Color MFP - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 24
the main screen of the HP LaserJet Pro CM1410 Color MFP Series printing-system software CD. Figure 1-1 Installation software CD - User Documentation screen HP LaserJet Pro CM1410 Color MFP Series User Guide The HP LaserJet Pro CM1410 Color MFP Series User Guide describes the basic product features - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 25
HP LaserJet Pro CM1410 Color MFP Series Install Notes The HP LaserJet Pro CM1410 Color MFP Series Install Notes (in .HTM format) contain important information about product features, instructions for installing the printing-system software, and technical assistance. To view this guide from the - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 26
of the Installer, click More Options, and then click Admin Documentation. 2. Click HP Driver Configuration User Utility Guide. HP Jetdirect Guide The HP Jetdirect Guide is a network administrator's guide (in .PDF format) that contains information about connecting the product directly to a network - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 27
CD. This STR does not describe any drivers that might be released for use by support personnel. To view the product support web site from the CD, follow these and provides additional information about support and availability. The HP LaserJet Pro CM1410 Color MFP Series comes with two printing-system - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 28
The Utilities folder contains the files to run these stand-alone utilities: ● FileToEmail ● Scrubber 8 Chapter 1 Document and product basics ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 29
printing-system software CD is available with the following components and languages. Table 1-2 Software CD supported languages Language Two-letter abbreviation HP-preferred name File designation Arabic Bahasa Indonesian Bulgarian Catalan Croatian Czech Danish Dutch English Estonian Finnish - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 30
Table 1-2 Software CD supported languages (continued) Language Two-letter abbreviation HP-preferred name Slovak SK Slovak Slovenian SL Slovenian Spanish ES Espanol Swedish SV Svenska Thai TH Thai Traditional Chinese ZHTW Traditional Chinese Turkish TR Turkce - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 31
languages The product provides driver support in the following languages. Table 1-3 Supported printer driver languages Component Language list HP PCL 6 Print Driver ● Arabic HP PCL 5 Universal Print Driver ● Bahasa Indonesian HP PS Universal Print Driver ● Bulgarian ● Catalan ● Croatian - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 32
Windows installer ● Bulgarian Web registration (with the following ● exceptions) ● ● Arabic and Hebrew support in English only ● ● Catalan support in Spanish ● only ● ● No support for Bulgarian, Estonian, Croatian, Lithuanian, ● Latvian, Romanian, Slovak, ● Slovenian, Serbian, Thai - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 33
Language list ● HP LaserJet Pro CM1410 Color ● Arabic MFP Series User Guide (.PDF file) ● Bahasa Indonesian ● HP LaserJet Pro CM1410 Color ● Bulgarian MFP Series User Guide (.CHM file) ● Catalan ● HP LaserJet Pro CM1410 Color ● Croatian MFP Series Driver Preconfiguration User Guide ● Czech - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 34
14 Chapter 1 Document and product basics ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 35
: ● Windows printing-system software ● Driver configuration for Windows ● HP Driver Diagnostic Printer Check Tool ● HP Customer Participation Program ● Scan software ● HP LaserJet Fax Setup Utility ● HP LaserJet Send Fax software ● Font support ● HP Driver Deployment Utility ENWW Introduction 15 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 36
HP Color LaserJet print drivers Windows printing-system software Table 2-1 Software components for Windows Component Description HP assist troubleshooting an installation or operation failure. HP LaserJet Scan software Provides access to the scan functions on the product. HP LaserJet Send Fax - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 37
printer driver is not installed by default. To install the HP PS printer driver, use the Microsoft Add Printer wizard. ● The HP LaserJet Send Fax driver ● Scan drivers ◦ Windows Image Acquisition (WIA) driver supports text-recognition in 124 languages. Readiris Professional supports help guide this - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 38
operating system in which the HP LaserJet Pro CM1410 Color MFP Series product is installed. NOTE: For a list of HP LaserJet Pro CM1410 Color MFP Series print drivers, updated HP printingsystem software, and product-support information, go to: www.hp.com/support/CM1410series The Windows XP, Windows - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 39
. If you are using an HP print driver in a Windows environment, follow these steps to find driverversion information: 1. In Windows Vista and Windows 7, click the Start button, click Control Panel, click Hardware and Sound, and then click Printers. In Windows XP, Windows Server 2003, and Windows - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 40
over a direct connection when the HP LaserJet Pro CM1410 Color MFP Series product is installed by using the Add Printer wizard. Table 2-2 Automatic discovery and driver configuration through bidirectional communication1 Connection type Add Printer Wizard install Common installer Network Yes - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 41
HP LaserJet Pro CM1410 Color MFP Series product configuration changes after installation, the driver can be automatically updated with the new configuration in environments that support Standard TCP/IP (HP) x x x TCP/IP (MS) x x x IPX/SPX (HP) x x x Add Printer Direct connect Parallel - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 42
/SPX (HP) 1 Bidirectional functionality is supported only with the client software from Novell. It is not supported with Microsoft Client Service for NetWare. Update Now If you have modified the configuration of the HP LaserJet Pro CM1410 Color MFP Series product since installation, the driver can - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 43
OK to save the setting. HP Driver Configuration HP Driver Configuration is a software architecture and set of tools that permits HP printing-system that is being used to define the configuration. The driver configuration process is supported through three distinct tools. All three are designed with - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 44
. For more information about the HP DDU, refer to HP Driver Deployment Utility on page 44 For detailed information about gaining access to and installing these tools, see the HP Driver Configuration Support Guide at the following Web site and click on the Manuals link. www.hp.com/go/dcu 24 Chapter - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 45
Sides (duplex). The options are True or False. ● Print in Grayscale. The options are Disable or Enabled. ● Media Type. The options include all the paper types that the HP LaserJet Pro CM1410 Color MFP Series product supports. ● Paper Source. The options are Printer Auto Select, Manual Feed (Tray - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 46
use to determine whether you are using the correct and most current Windows print driver for the HP LaserJet Pro CM1410 Color MFP Series product. Two methods are available to gain access to the HP Driver Diagnostic Printer Check Tool: 1. Open an Internet browser. 2. Go to the following Web site: www - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 47
, available through software that is included on the printing-system software installation CD, helps HP monitor toner usage. At the time of the invitation, about two weeks after installation, full disclosure of the information to be communicated is provided. Participation is entirely - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 48
scanned photo will be saved to a directory HP Scan software on page 29. ● From a WIA- or TWAIN-compliant software program. Check the help system in the software program to learn how to scan by using a WIA- or TWAIN-compliant scanner from within that program. For more information, see Scan drivers - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 49
scanned item with any third-party software program that supports the drag-and-drop function. To use the HP Scan software, click Start, select Programs or All Programs, select HP, select the name of the product, and then click Scan. The HP Scan software saves the scan as any of the following image - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 50
button, a Advanced Settings button, and a Scan button. Figure 2-2 HP Scan dialog box The list contains any user-defined destinations, and the following default destination options: ● Save as PDF ● Save as JPEG ● E-mail as PDF ● E-mail as JPEG ● Save as editable text (OCR) (if Readiris software is - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 51
. ● Click Cancel to cancel the creation or deletion of a scan destination. ● Click Help to gain access to context-sensitive help for the dialog box. The HP Scan software presents a series of dialog boxes that depend on the selections made in the - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 52
helps troubleshoot scanning problems. To gain access to the log file, follow these steps: 1. Click Start and then click Run.... 2. Type %TEMP% in the Open: field and then click OK. 3. Double-click the hppscan6.log file in the window that opens. Selecting the third-party destination option saves the - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 53
● 300 dpi ● 600 dpi ● 1200 dpi ● Black and White (1 bit) ● Grayscale (8 bit) ● Color (24 bit) ● Portable Network Graphics (*.png) ● Adobe PDF (*.pdf) ● Searchable PDF (*.pdf) ● JPEG 5 x 7 in (13 x 18 cm) ● 8 x 10 in (20 x 25 cm) ● Custom Scan Size Scan drivers ● WIA driver ENWW Scan software 33 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 54
NOTE: The WIA driver does not support duplex scanning. Use any of the following methods to open the Windows the product. Only native product resolutions are supported, and no software interpolation is performed. The WIA scan driver supports document 34 Chapter 2 Windows software description ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 55
feeder or flatbed scanning, but does not support duplex scanning. The WIA scan driver supports the following file types: ● .BMP ● .JPG ● .GIF ● .TIFF ● .FPX ● .PNG NOTE: For more information about scanning, see the HP LaserJet CM1410 MFP Series User Guide, which is available on the printing-system - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 56
job, click Preview... to view the fax and click Send Now to send the fax. NOTE: For more information about faxing, see the HP LaserJet CM1410 MFP Series User Guide, which is available on the printing-system installation CD that came with the product. 36 Chapter 2 Windows software description ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 57
, if you want to send a Microsoft Word document, open the document, click File, click Print, and then select HP LaserJet CM1410 MFP Fax from the drop-down menu. The HP LaserJet Send Fax software starts with the document attached. Add a cover page by selecting Cover Page. Add pages scanned from the - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 58
support The basic fonts listed here are included with Microsoft Windows software. The additional PS fonts are available on the CD that came with the product. Basic fonts Microsoft Windows software includes these basic fonts, which can be used with any HP HP LaserJet Pro CM1410 Color MFP Series - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 59
HELR47W.TTF HELR67W.TTF HELR68W.TTF HELR48W.TTF HELR46W.TTF AVGR45W.TTF AVGR46W.TTF AVGR65W.TTF AVGR66W.TTF BOKR35W.TTF BOKR36W.TTF BOKR75W.TTF Font support 39 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 60
Table 2-8 Default fonts (continued) Font name ITC Bookman Demi ITC Zapf Chancery ITC Zapf Dingbats Letter Gothic Letter Gothic Letter Gothic Marigold New Century Schoolbook New Century Schoolbook New Century Schoolbook New Century Schoolbook Palatino Palatino Palatino Palatino SymbolPS Times* Times - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 61
PS_10369.TTF PS_10370.TTF PS_14514.TTF PS_14515.TTF PS_10249.TTF PS_10267.TTF PS_10268.TTF PS_14512.TTF PS_14511.TTF PS_24509.TTF PS_13872.TTF PS_13874.TTF Font support 41 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 62
Table 2-9 Additional PS emulation fonts (continued) Font name Font style GillSans Bold Italic GillSans Condensed Regular GillSans Condensed Bold GillSans ExtraBold Regular GillSans Italic GillSans Light Italic GillSans Light Regular Goudy Bold Goudy Bold Italic Goudy Regular - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 63
.TTF PS_13502.TTF PS_14030.TTF PS_14040.TTF PS_14021.TTF PS_14022.TTF PS_14029.TTF PS_14039.TTF PS_13548.TTF PS_13547.TTF PS_14481.TTF PS_14480.TTF ENWW Font support 43 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 64
computer to copy the printer-driver files to the Windows driver store, and for network packages, to install the product. The HP DDU works with print drivers that can be files to the driver store, create the port, install the print driver and create the printer object. Supported operating systems - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 65
pointing to it and double clicking. The package can also be run in a batch file. For a direct connect package, the HP DDU will silently copy the printer-driver files into the Windows driver store and exit. Prior to exiting, an optional dialog can be shown to prompt the user to connect their product - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 66
) into the executable file. If you have downloaded a compressed printer-driver package, you must expand it before using this utility. In some cases, you may have multiple print-driver .INF files in the directory (sometimes one is for color and another for mono products). In this case, an additional - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 67
be derived from the printer-driver name. Figure 2-7 Network Settings You must identify the network product by one of the following methods. This utility does not communicate with the product to determine if the settings are valid, but it does perform syntax ENWW HP Driver Deployment Utility 47 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 68
the current default, unless this is the only product installed. ● Share this printer: Yes - will allow others to use this product. ● Share Name: Share name for Package button. Once you have configured the print driver, select OK to save the new configuration settings and continue creating the package - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 69
. b. Select the Pre-configuration checkbox. This checkbox is enabled only for print drivers that support preconfiguration. c. Select the Silently preload the driver install type. d. Select the Show a prompt to connect the printer checkbox if you want to prompt the user after the files are copied - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 70
the HP DDU will run. 1. Run HPDDU.EXE to create the package. 2. From Package Source section: a. Select the print driver to package by browsing to the .INF file in the directory. b. Select the Pre-configuration checkbox. This checkbox is enabled only for print drivers that support preconfiguration - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 71
finishes, this creates an incomplete Plug and Play event. After copying the printer-driver files to the Windows driver store, the HP DDU code will cleanup incomplete Plug and Play events for products supported by this print driver. Then it will refresh the bus, causing the operating system to Plug - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 72
How do I uninstall HP DDU? Delete all the files in the root HP DDU directory. NOTE: No registry changes have been made with this utility. 52 Chapter 2 Windows software description ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 73
utilities on page 111. Linux and UNIX systems support the HP LaserJet Pro CM1410 Color MFP Series, and software is available on the Web. This chapter provides procedures for installing and uninstalling the HP LaserJet Pro CM1410 Color MFP Series printing-system software for Windows operating systems - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 74
Install overview The software for the HP LaserJet Pro CM1410 Color MFP Series product is available from the printingsystem software CD. For all supported operating systems, each install option presents a series of screens that guide you through the installation process. Software installation types - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 75
the product over the Web, and set up faxing on the product. Printer-driver only installation instructions (Microsoft Add Printer Wizard) NOTE: This printer-driver only software solution provides print-only functionality through a communications port that has already been created for this product - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 76
software CD. Once a USB Print port is created by a previous direct USB installation, the printer-driver installation can be completed using that USB Print port. Use the following instructions to install the printer driver only: 1. Click Start, and then do one of the following: -or- For Windows - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 77
installed correctly. General Windows installation for network connections ● Network setup ● Windows installation instructions for network-connected products ● Printer-driver only installation instructions (Microsoft Add Printer Wizard) Network setup NOTE: Set up, turn on, and connect the product to - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 78
you to register the product over the Web and set up faxing. Printer-driver only installation instructions (Microsoft Add Printer Wizard) NOTE: This printer-driver only software solution provides print-only functionality through a communications port that has already been created for this product - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 79
printer driver for the product. To install the PCL 6 printer driver, printer driver is installed correctly. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers the printer driver that is - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 80
-user processes and software programs. A user-mode printer driver that functions incorrectly can terminate (or "crash") only the process is increased. Modify a pre-existing installation If an HP LaserJet Pro CM1410 Color MFP Series MFP Series has been installed, the initial Installer screen on the - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 81
for Windows Introduction This chapter describes the features of the HP LaserJet Pro CM1410 Color MFP Series PCL 6 Print Driver for, Windows XP (32-bit and 64-bit), Windows Server 2003 (32-bit and 64-bit), Windows Server 2008 (32-bit and 64-bit), Windows - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 82
then click Printers and Faxes. 2. Right-click the product icon. 3. Click Printing Preferences. The following Printing Preferences print-driver tabs are available: ● Advanced ● Printing Shortcuts ● Paper/Quality ● Effects ● Finishing ● Color ● Services 62 Chapter 4 HP PCL 6 print driver and HP PS - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 83
2008, click Start, click Settings, and then click Printers and Faxes. 2. Right-click the product icon. 3. Click Properties. The following Properties print-driver tabs are available: ● General ● Sharing ● Ports ● Advanced ● Color Management ● Security ● Device Settings ● About ENWW Access print - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 84
not print as expected, check the product documentation for the product capabilities. In supported Windows operating environments, some technically invalid print-driver configurations result in warning messages. Duplexing, for example, is not possible when the Transparency paper type is selected. The - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 85
click Restore my previous settings., and then click OK. The driver resets the conflicting control back to its previous state. If you OK. NOTE: In this example, the conflict can be resolved manually. If the conflict is not resolved when the driver is closed, then the same dialog appears again when a - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 86
as to control features such as collating and copies in the driver (although most current software programs support these features in the print dialog box or through the page setting contains the Copy Count setting. 66 Chapter 4 HP PCL 6 print driver and HP PS Universal Print Driver for Windows ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 87
these programs, setting 10 copies in the program and then setting 10 copies in the driver will result in 100 copies (10 x 10) being printed. It is recommended that printer fonts. This permits faster printing; however, you might lose special characters that the equivalent printer font does not support - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 88
Printer Features The Printer Features setting contains the following controls: ● Print All Text as Black The feature is Disabled by default. When Enabled is selected, the driver prints all text as black regardless of the original document text color. Color that have trouble using TrueType fonts - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 89
NOTE: Because Alternative Letterhead Mode is available only if the product is equipped with an automatic duplexing unit, the HP LaserJet Pro CM1415 and HP LaserJet Pro CM1415fn models do not support this option. Layout Options The Layout Options setting contains the Page Order setting. Page Order - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 90
the Printing Preferences tab set. For information about how to access these tabs, see Printing Preferences driver tabs on page 62, Use the Paper/Quality tab to specify paper size, type, and pages of the document. 70 Chapter 4 HP PCL 6 print driver and HP PS Universal Print Driver for Windows ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 91
within a single document. When you change the print-driver setting to a paper size that is not currently Paper Size dialog box. NOTE: The HP LaserJet Pro CM1410 Color MFP Series product supports custom paper sizes up to 14 inches Save and OK buttons become active. ENWW Paper/Quality tab features 71 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 92
box for the purpose of saving a new size or renaming an existing size, height control limits The minimum paper size for the HP LaserJet Pro CM1410 Color MFP Series product is 76 x 127 mm (3 x 5 in Printer Auto Select 72 Chapter 4 HP PCL 6 print driver and HP PS Universal Print Driver for Windows ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 93
● Manual Feed in Tray 1 ● Tray 1 (100-sheet multipurpose tray) The default setting is Automatically Select. When this setting is selected, the HP LaserJet Pro CM1410 Color MFP Series uses the source tray that supports the paper size that you have selected. If you select a source tray other than - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 94
◦ Labels ◦ Letterhead ◦ Envelope ◦ Heavy Envelope ◦ Preprinted ◦ Prepunched ◦ Colored ◦ Rough ◦ Heavy Rough ◦ HP Tough Paper The default setting is Unspecified. No mechanism exists for manually adding custom paper types through the driver. Use HP Web Jetadmin to add custom paper types. Custom types - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 95
through the Device Settings tab also appear here. ● Paper type: The Paper type drop-down menu shows all of the paper types that the HP LaserJet Pro CM1410 Color MFP Series supports. NOTE: The same type of paper is used for the entire print job. When you change the type and source of the paper and - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 96
menu shows all of the paper types that the HP LaserJet Pro CM1410 Color MFP Series supports. Chapter separator pages Use the Chapter separator pages options the following Printing Preferences driver tabs: ● Printing Shortcuts ● Paper/Quality ● Effects ● Finishing ● Color Switching between tabs does - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 97
Quality drop-down menu Use this control to select print quality. ImageREt settings precisely control colors by combining up to 4 colors and varying the amount of toner in a given area to create many smooth colors, sharp images, and crisp text. The Print Quality drop-down menu contains the following - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 98
tab set. For information about how to access these tabs, see Printing Preferences driver tabs on page 62, Use the Effects tab to create unique paper effects such Options ● Document preview image ● Watermarks 78 Chapter 4 HP PCL 6 print driver and HP PS Universal Print Driver for Windows ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 99
contains all of the standard paper sizes that the selected paper source supports and any custom sizes that you have created. When Print Document On driver or what the driver receives from the software program (if the software program does not negotiate the paper size with the driver). The driver - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 100
of the following Printing Preferences driver tabs: ● Printing Shortcuts ● Paper/Quality ● Effects ● Finishing ● Color Switching between tabs does not preset in the driver: ● (none) ● [Username] ● Confidential 80 Chapter 4 HP PCL 6 print driver and HP PS Universal Print Driver for Windows ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 101
then select a different watermark or click New, all of the changes are saved, and only the current, unsaved changes can be canceled. Current watermarks The of available watermarks, both predefined watermarks that are available in the driver and any new watermarks that you have created. To create a - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 102
that are currently installed on the system. The default is language-dependent. ● Color The Color drop-down menu contains the following selections: ◦ Gray ◦ Red ◦ Yellow ◦ Green ◦ Cyan ◦ Blue ◦ Magenta ● Shading 82 Chapter 4 HP PCL 6 print driver and HP PS Universal Print Driver for Windows ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 103
table shows Font Attribute settings for new and preset watermarks. Table 4-1 Font Attribute settings for new and preset watermarks Setting New watermark Preset watermark Name Color Shading Arial Gray Very Light Varies by language Gray Very Light ENWW Effects tab features 83 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 104
not cancel all of the changes. If you make changes to a watermark and then select a different watermark or click New, all of the changes are saved, and only the current, unsaved changes can be canceled. 84 Chapter 4 HP PCL 6 print driver and HP PS Universal Print Driver for Windows ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 105
features NOTE: The Finishing tab is located on the Printing Preferences tab set. For information about how to access these tabs, see Printing Preferences driver tabs on page 62. Use the Finishing tab to print booklets and control the paper output. The following figure shows the Finishing tab. Figure - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 106
print on the second side of the paper for the HP LaserJet Pro CM1415 and HP LaserJet Pro CM1415fn product models, which do not have a duplexing unit installed. Also, select Print on Both Sides (Manually) on the other HP LaserJet Pro CM1410 Color MFP Series product models for paper types that are not - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 107
document options, select the Allow Manual Duplexing option on the Device Settings tab in the print-driver Properties tab set. See Installable Options on page 100. If you want to print on both sides manually while using paper that is supported for automatic duplexing, you must select and apply the - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 108
on the back side of the stack of paper. The driver does not require the program to specifically support odd- and even-page printing, because the driver coordinates this function. Flip Pages Up Use the Flip Pages Up check box to specify the duplex-binding option. By default, the Flip Pages Up check - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 109
manually to 4, 6, 9, or 16 pages per sheet, the booklet setting is disabled. See Pages per Sheet on page 90 for more information. Book and Booklet Printing The HP LaserJet Pro CM1410 Color MFP Series supports settings. Print a booklet 1. Open the driver Printing Preferences tab set and click the - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 110
that the contents of the page are right-side-up. The document preview image appears in the upper-right corner of the following Printing Preferences driver tabs: ● Printing Shortcuts ● Paper/Quality ● Effects 90 Chapter 4 HP PCL 6 print driver and HP PS Universal Print Driver for Windows ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 111
● Finishing ● Color Switching between tabs does not change the location or appearance of the all software programs establish the orientation for the printed page, so the page orientation in the driver is useful only for the few software programs that do not set an orientation. The Orientation group - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 112
also be converted to grayscale. The Color tab is shown in the following figure. Figure 4-7 Color tab The Color tab contains the following sets of controls: ● Color Options ● Color Themes ● Document preview image 92 Chapter 4 HP PCL 6 print driver and HP PS Universal Print Driver for Windows ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 113
settings provide high-quality output while maintaining product performance for most color printing needs. Manual To change the color settings, select the Manual option, and then click Settings. The Color Settings dialog box appears. To change the settings, make your selections by using the drop - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 114
the Adobe RGB color space. When printing from a professional software program that uses Adobe RGB, it is important that you turn off the color management in the software program and allow the product software to manage the color space. 94 Chapter 4 HP PCL 6 print driver and HP PS Universal Print - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 115
Vivid (sRGB) The Vivid (sRGB) feature instructs the printer to increase the color saturation in the midtones. Less colorful objects are rendered more colorfully. This value is recommended for printing business graphics. None Select None to instruct the printer to print RGB data in raw device mode. - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 116
Printing Preferences driver tabs on page 62. The Services tab is shown in the following figure. Figure 4-8 Services tab The Services tab contains the following group boxes: ● Internet Services ● Device services 96 Chapter 4 HP PCL 6 print driver and HP PS Universal Print Driver for Windows ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 117
tools and contacts for troubleshooting. ● Support and troubleshooting. This is the main Web site for HP LaserJet Pro CM1410 Color MFP Series product support. ● Product manuals. View or download HP LaserJet Pro CM1410 Color MFP Series product manuals. ● Check for driver updates. Automatically check - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 118
Properties driver tabs on page 63, Available options depend on the feature. The following figure shows the Device Settings tab. Figure 4-9 Device Settings tab The Device Settings tab contains controls for paper-handling devices and controls for managing the HP LaserJet Pro CM1410 Color MFP Series - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 119
HP LaserJet Pro CM1410 Color MFP Series product supports the Form to Tray Assignment setting to specify, in the driver, the paper size that is loaded into each available input Font Substitution Table settings to change the TrueType to printer font mapping and to install and remove external fonts - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 120
Printers. In Windows and then click Printers and Faxes. 2. HP Font Installer dialog box appears. 7. Type the name and path of the font metric file in the Printer Click OK to close the HP Font Installer dialog box. and then click Printers and Faxes. 2. Properties. The HP Font Installer HP Font Installer - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 121
The HP LaserJet Pro CM1410 Color MFP Series product has printing options that you can install and configure in this section. The following controls are available: ● Automatic Configuration ● Allow Manual Duplexing ● Job Separator Automatic Configuration Use the Device Settings tab to tell the driver - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 122
on the HP PCL 6 Print Driver beginning with the HP Color LaserJet CM4730 MFP. In previous drivers, the Print Task Quick Sets appeared in most of the driver tabs, and was used to capture commonly used driver settings. Like Quick Sets, the Printing Shortcuts tab saves commonly used driver settings - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 123
Reset buttons become active. Click Save as... to create a custom printing shortcut. Click Reset to change customized settings back to the default settings. Paper source The following options are available: ● Automatically Select (default) ● Printer auto select ● Manual Feed in Tray 1 ● Tray 1 ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 124
● Double Japan Postcard Rotated ● Envelope #10 ● Envelope Monarch ● Envelope B5 ● Envelope C5 ● Envelope DL Paper type The following options are available: ● Unspecified (default) ● Plain ● HP LaserJet 90g 104 Chapter 4 HP PCL 6 print driver and HP PS Universal Print Driver for Windows ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 125
● HP Color Laser Matte 105g ● HP Premium Choice Matte 120g ● HP Color Laser Brochure Matte 160g ● HP Superior Laser Matte 160g ● HP Cover Matte 200g ● HP Matte Photo 200g ● HP Tri-fold Color Laser Brochure 160g ● HP Superior Laser Glossy 160g ● HP Color Laser Photo Glossy 220g ● HP Color Laser Photo - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 126
HP LaserJet Pro CM1415 and HP LaserJet Pro CM1415fn models do not include a duplexing unit, the Print on both sides option is available, but duplexing is a manual : No ● Color Options: Color Envelopes ● Paper HP Cover Matte 200g 106 Chapter 4 HP PCL 6 print driver and HP PS Universal Print Driver - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 127
theme: Default (sRGB) Snapshot Photos ● Paper source: Automatically Select ● Paper sizes: 4x6 ● Paper type: HP Color Laser Photo Glossy 220g (faster printing) ● Color theme: Photo Labels Paper source: Automatically Select Paper sizes: Letter Paper type: Labels (this option is grayed out so - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 128
3. On the Printing Shortcuts tab, click Save As.... The Printing Shortcuts dialog box appears. 4. Type a name for the custom custom printing shortcut, click the custom shortcut, then click the Delete button. 108 Chapter 4 HP PCL 6 print driver and HP PS Universal Print Driver for Windows ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 129
after the model name) together with specific information about each of the components. The information varies according to the HP LaserJet Pro CM1410 Color MFP Series model number, driver, date, and versions. The About tab is shown in the following figure. Figure 4-11 About tab The About tab - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 130
110 Chapter 4 HP PCL 6 print driver and HP PS Universal Print Driver for Windows ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 131
5 Macintosh software and utilities ● Supported operating systems for Macintosh ● Macintosh system requirements ● Macintosh printing-system software ● Macintosh install and uninstall instructions ENWW 111 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 132
Core Processor Macs are supported. Macintosh system requirements HP LaserJet Installer for Macintosh: ● HP LaserJet Pro CM1410 Color MFP Series PPD ● HP LaserJet Pro CM1410 Color MFP Series PDE ● HP USB EWS Gateway ● HP LaserJet Utility HP LaserJet Pro CM1410 Color MFP Series PPD A postscript printer - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 133
HP LaserJet Pro CM1410 Color MFP Series PDE A Print Dialog extension file can specify one or more PDEs to load in the Print dialog box to provide HP printer specific features. A printing dialog extension (PDE) is a way to extend the Print dialog box in Mac OS X with custom printer features. A PPD - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 134
saved preset option every time you open a program and print. Software for Macintosh computers HP LaserJet Utility Use the HP LaserJet Utility to set up product features that are not available in the printer driver. You can use the HP LaserJet functionality of the HP EWS, see the product user guide, - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 135
Software installer ● Links to the HP Universal Print Drivers on the Web ● User guides ● Support information The CD is divided into HP Macintosh printing-system software files reside on the Macintosh disk. The HP LaserJet Installer for Macintosh is at the root of the Macintosh CD. The user manuals - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 136
This begins the printing-system installation. NOTE: In the HP LaserJet installer browser screen, double-click the Documentation icon to gain access to the manuals. Select a language folder and locate the available guides which are in .PDF format. The user guide is a .PDF file that is named LJCM1130 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 137
Printer & Fax. 3. If you Printer List to open the Printer Browser screen. 5. Select your product model from the list of printers with Bonjour as the Kind. Click the Add button. Troubleshooting printer list after installation: 1. Unplug example, Generic PostScript Printer). 3. Reinstall - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 138
the problem, delete the incorrect print queue, click Add, choose the product from the list, and then browse manually for the product PPD. Remove the printing-system software from Macintosh operating systems 1. Open Finder. 2. Navigate to Applications/HP Laserjet Professional CM1410 MFP Series - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 139
Tools for troubleshooting ● Menu map ● Paper feeds incorrectly or becomes jammed ● Improve print quality ● Clean the product ● The product does not print or it prints slowly ● Solve walk-up USB printing problems ● Solve connectivity problems ● Solve wireless network problems ● Service mode functions - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 140
displays messages to indicate these problems. 5. If the document feeder motor does not rotate, open the document feeder cover and remove any packing material or shipping tape. 6. If the scanner bulb does not light during copying, scanning, or faxing, contact HP support. Step 2: Check the environment - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 141
Setup button. 2. Open the Service menu, and then open the Fax Service menu. Touch the Run Fax Test button to test the fax functionality. 3. Use another fax machine you selected the correct printer driver. 3. Uninstall and then reinstall the product software. ENWW Problem-solving checklist 121 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 142
-up USB printing functionality 1. Load a are listed, try a different type of USB flash drive. Troubleshooting process Power subsystem Power-on checks Turn on the power. If perform the power-on checks to find the cause of the problem. 1. Verify that the product is plugged into an active electrical - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 143
troubleshooting network cable connections. In addition, you can try to manually configure the link settings on the onboard network solution by duplex operation 10 Mbps, full-duplex operation 100 Mbps, half-duplex operation 100 Mbps, full-duplex the product wireless function is enabled and available - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 144
Cancel button. 3. Touch the Setup button to return to the main menus. 4. Open the 2ndary Service menu. 5. Open the Button test menu. Engine Diagnostics Engine test 1. With the product off, test page (a page containing multiple horizontal colored lines) will print. 124 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 145
troubleshooting information. You can view HP HP ToolboxFX. NOTE: HP ToolboxFX is not supported problem, click Refresh status to update the product status. ● Supplies status. View details such as the estimated percent of life remaining in the print cartridge ● Color usage job log. View color usage - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 146
another fax machine. NOTE: You must click Apply before the changes take effect. Fax phone book Use the HP ToolboxFX fax phone book to add and remove individuals or groups on your speed-dial list, import phone books the new entry will overwrite the existing entry. 126 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 147
to numerical digits, the following are valid characters for fax numbers R ●W space> NOTE: You must click Apply before the changes take effect. ENWW Tools for troubleshooting 127 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 148
tab. Help The Help folder contains links to the following main pages: ● Color Printing Tools. Open Microsoft Office Basic Colors or the full palette of color with associated RGB values. Use the HP Basic Color Match to adjust spot colors in your printed output. 128 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 149
Cartridge low threshold setting, which sets the toner level that causes a Low toner pop-up alert. ● Device Polling. Change the product polling settings, which determine how often HP ToolboxFX collects data from the product. ● Save/Restore Settings. Save effect. ENWW Tools for troubleshooting 129 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 150
of each color of toner that is colors. Paper Types Use these options to configure print modes that correspond to the various media types. To reset all modes to factory default settings, select Restore modes. NOTE: You must click Apply before your changes take effect. 130 Chapter 6 Solve problems - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 151
and change the PS settings. Printing Use these options to configure the settings for all print functions. These are the same options that are available on the control panel. NOTE: You must configure wireless network settings by using the HP ToolboxFX software. ENWW Tools for troubleshooting 131 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 152
also contains a status log report. 1. From the Home screen, touch the Setup button. 2. Touch the Reports button. 3. Touch the Configuration Report button. 132 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 153
select the Color Calibration item. 3. Select the Calibrate Now option. Control panel menus Setup Menu To open this menu, touch the Setup ● Reports ● Quick Forms ● Fax Setup ● System Setup ● Service ● Network Setup button. The following sub menus are available: ENWW Tools for troubleshooting 133 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 154
usage Prints the service page The service page includes information about supported paper types, copy settings, and other settings that are not included on the configuration page. Prints diagnostic information about calibration and color quality Prints a page that helps solve problems with print - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 155
have preprinted graph lines Prints pages that have preprinted lines with check boxes Prints pages that have preprinted lines for writing music ENWW Tools for troubleshooting 135 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 156
available: ● Automatic: The product automatically answers an incoming call on the configured number of rings. ● Manual: The user must press the Start Fax button or use an extension phone to make the product answer the fax modem answers. The default setting is 5. 136 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 157
Distinctive Ring All Rings* Single Double Triple Double and Triple If you have distinctive ring phone service, use this item to configure how the product responds to incoming calls. ● All Rings: recipient fax number if a communication error occurs. ENWW Tools for troubleshooting 137 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 158
the user of 30 an incoming voice call. 40 70 Fast(V.34)* Sets the allowed fax communication speed. Medium(V.17) Slow(V.29) 138 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 159
Override or Cancel item, the control panel prompts you for the number of seconds to delay. Color Calibration Calibrate Now Power-On Calibration Performs a full calibration. ● Calibrate Now: Performs an immediate volume setting: ● Off ● Soft ● Medium* ● Loud ENWW Tools for troubleshooting 139 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 160
toner in the print cartridge past very low, follow these steps: 1. On the product control panel, touch the Setup button, and then touch the System Setup button. 2. Touch the At Very Low button, and then touch the Color Cartridges button. Touch the Continue button. 140 Chapter 6 Solve problems - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 161
cartridge, color printing resumes automatically. Type the percentage of estimated life remaining at which the product alerts you that the print cartridge is low. Enables or disables the USB flash drive. Enables or disables color copying. Sets Courier font values. ENWW Tools for troubleshooting - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 162
Service Sub-menu item Clear Saved Faxes Run Fax Test Sub-menu item Print T.30 Trace Error Correction Fax Service a report that is used to troubleshoot fax transmission issues. The error correction mode cleaning process removes dust and excess toner from the paper path. When selected problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 163
product to a mode that reduces curl. When printing pages that will be stored for a long time, this option sets the product to a mode that reduces toner smearing and dusting. Displays the current firmware datecode Sets all settings to the factory default values ENWW Tools for - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 164
Manual Auto Crossover Network Services Link Speed Restore Defaults On* Off IPv4 IPv6 Automatic* 10T Full 10T Half 100TX Full 100TX Half Description Guides you through the steps to set up the product on a wireless network If your wireless router supports Manual: You can manually speed manually if - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 165
copying, faxing, scanning, and using a USB flash drive. To open these menus, touch the button for that function on the control panel. Copy Menu To open this menu, touch the Copy button, and then touch the document, so the copy is the best match for the original. ENWW Tools for troubleshooting 145 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 166
Multi-Page Copy Collation Draft Mode Image Adjustment Set as New Defaults Restore Defaults Off* On On* Off Off* On Lightness Contrast Sharpen Background Removal Color printing for copies Adjusts the image quality settings for copies Saves any changes you have made to this menu as the problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 167
at a later time and date. Sends a fax to multiple recipients. Displays pending fax jobs, and allows you to cancel pending fax jobs. ENWW Tools for troubleshooting 147 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 168
the product to call another fax machine that has polling send enabled. Edits the fax phone book speed dials and group-dial entries. The product supports up to 120 phone book entries, which can be either individual or group entries. 148 Chapter 6 Solve - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 169
Opens the Fax Setup menu. Description Scans a document and stores it as a .PDF file or .JPEG image on the USB flash drive. ENWW Tools for troubleshooting 149 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 170
USB Flash Drive The following types are supported: ● .PDF ● .JPG Menu item Print Documents View and Print preview image for each photo that you want to print. You can adjust the settings, and you can save the changes as the new default settings. When you are ready to print the photos, touch the Print - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 171
the power might fix the problem. If a critical error persists, the product might require service. Control panel messages 10.100X Supply Memory Error Description A specific print cartridge has a faulty or . 2. Update the firmware. 50.x Fuser Error Description ENWW Tools for troubleshooting 151 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 172
used, remove it. Plug the product directly into the wall socket. 3. Turn on the power and wait for the product to initialize. 152 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 173
a decrease in print quality. Actual cartridge life may vary. Once an HP supply has reached "very low", HP's premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low ENWW Tools for troubleshooting 153 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 174
mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement. 154 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 175
Description The print cartridge is installed in the incorrect slot. Recommended action Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow. ENWW Tools for troubleshooting 155 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 176
will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement. Device error, press OK Description Generic engine error. Recommended action This is replace the document feeder pickup roller assembly. 156 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 177
solutions: ▲ Clean the roller. Door open Description The print cartridge door is open. Recommended action Close the print cartridge door. Engine Communication Error Description The product has experienced an engine to ensure that the fax machine is on and ready. ENWW Tools for troubleshooting 157 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 178
Make sure that you are using the telephone cord that came with the product. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test verifies that the phone cord is fax image. Connect the product to a different phone line. 158 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 179
memory. If you still need more memory, clear faxes from memory. Open the Service menu. In the Fax Service menu, select the Clear Saved Faxes option. Fax storage is full. Canceling the fax send. Description During the only to copies made from the flatbed scanner. ENWW Tools for troubleshooting 159 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 180
color cartridge. If the error persists, replace the print cartridge drawer. Invalid driver Press OK Description You are using the incorrect printer driver. Recommended action Select the printer driver panel, and then follow the control panel instructions. Remove any debris from the paper path. Jam - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 181
cartridge is installed in the incorrect slot. Recommended action Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow. Magenta Very Low Description ENWW Tools for troubleshooting - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 182
supply under the HP Print Cartridge Warranty Statement. Manual Duplex Load Tray 1, Press OK Description Manual duplex mode. Recommended action Load paper in the correct orientation. Manual feed - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 183
and the wall and replug the cord. Make sure that you are using the telephone cord that came with the product. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the correct port and that - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 184
replug the cord. Open the Service menu, and touch the Fax Service button. Touch the Run Fax making a voice call. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button retry receiving the fax. Open the Service menu, and touch the Fax Service button. Touch the Run Fax - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 185
Touch the OK button to clear the message. Replace [color] Description The print cartridge is at the end of its useful life, and the defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement. Scanner error #, Turn off then on Description for troubleshooting 165 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 186
] installed, to accept press OK Description A used color printer cartridge has been installed or moved. Recommended action Touch the OK button to return to the Ready state. Yellow Cartridge Low Description The print cartridge is nearing the end of its useful life. 166 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 187
on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement. ENWW Tools for troubleshooting 167 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 188
in the event log. To print the event log, open the secondary service menu, select Service Reports, and then select Error Report. Table 6-1 Event-log messages Event density measurement abnormality Yellow density measurement abnormality Color plane registration sensor error Black CPR pattern - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 189
Table 6-1 Event-log messages (continued) Event code Description 54.1700 Cyan toner level sensor error 54.1800 Black toner level sensor error 54.1900 Bad top-of-page (TOP) sensor 54.2100 Beam developer motor rotation error 59.9000 Main motor start error ENWW Tools for troubleshooting 169 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 190
Menu map Use the following procedure to print a control-panel menu layout map. 1. From the Home screen, touch the Setup button. 2. Touch the Reports button. 3. Touch the Menu Structure button. 170 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 191
tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. Prevent paper jams To reduce the number of paper jams, try these solutions. 1. Use only paper that meets HP specifications for this product. 2. Use paper that is not wrinkled - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 192
adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending feeder 2 Output bin 3 Tray 1 4 Rear door Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed. 172 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 193
Clear jams from the document feeder 1. Turn the product off. 2. Open the document feeder cover. ENWW Paper feeds incorrectly or becomes jammed 173 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 194
3. Lift the document feeder mechanism, and gently pull the jammed paper out. 4. Close the document feeder cover. 174 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 195
Clear jams from the input tray CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects is not covered by the warranty. When removing jammed paper, pull it straight out from the product. Pulling jammed paper out of the product at an - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 196
3. Open the rear door. CAUTION: The fuser, located in the back of the product, is hot. Wait for the fuser to cool before continuing. 4. With both hands, grasp the paper, and carefully pull it free from the product. 5. Reinsert the tray. 176 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 197
6. Close the rear output door. 7. Print a cleaning page, which removes excess toner from the paper path. a. From the Home screen, touch the Setup button. b. Touch the Service menu. c. Touch the Cleaning Page button. d. Load plain letter or A4 paper when you are prompted. e. Touch the OK button to - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 198
objects will not be covered by the warranty. 1. With both hands, grasp the paper, and carefully pull it free from the product. 178 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 199
to align the colors ● Check the print cartridges ● Use the printer driver that best meets your printing needs ● Improve print quality for copies Use the correct paper type setting in the printer driver Check the paper type setting if you are having any of the following problems: ● Toner is smearing - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 200
Adjust color settings in the printer driver Change the color color saturation in the midtones. Use this theme when printing business graphics. ● Photo: The product interprets RGB color color options Change the color options settings for the current print job from the color tab of the printer driver - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 201
setting: Select this setting for most color print jobs ● Manual setting: Select this setting to adjust the color settings independent from other settings. NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 5. Click - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 202
for use in Inkjet printers. ● Use paper that is not too rough. Using smoother paper generally results in better print quality. Print a cleaning page Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the following problems: ● Specks of toner are on the - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 203
might have a defect in that color cartridge. See the instructions in this document for interpreting the page. Replace the print cartridge if necessary. 3. Visually inspect the print cartridge for damage. See the instructions that follow. Replace the print cartridge if necessary. 4. If printed pages - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 204
the part number for the correct genuine HP print cartridge for your product so you can order a replacement print cartridge, as well as other useful information. 1. On the product control panel, open the Reports menu. 2. Select the Supplies Status page to print it. 184 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 205
this does not solve the problem, determine if the dots are always the same color; for example, if magenta dots appear in all five color bands. If the dots are all the same color, replace that print cartridge. ● If streaks appear in multiple color bands, contact HP. A component other than the print - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 206
surface of the green imaging drum on the bottom of the print cartridge. CAUTION: Do not touch the green roller (imaging drum) on the bottom of the cartridge. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 207
removes and supplies toner to the developer sleeve. Registration roller Fuser film (one rotation) Appears in all color planes. Fuser pressure roller (one rotation) Appears in all color planes. Transfer roller Appears in all color planes. Cartridge-to-cartridge spacing Distance between - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 208
Windows environments to provide a single driver for use with multiple printer models ● Preferred when printing to multiple printer models from a mobile Windows computer Download additional printer drivers from this Web site: www.hp.com/support/CM1410series. 188 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 209
Improve print quality for copies If you encounter print quality problems in copied documents, review the solutions for printed documents listed previously in this document. However, some print-quality problems occur only in copied documents. ● If streaks appear on copies made by using the document - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 210
such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these types of problems. Clean the paper path from the product control panel 1. From the Home screen, touch the Setup button. 2. Touch the Service menu. 3. Touch the Cleaning Page button. 4. Load plain - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 211
switch to turn on the product. Clean the document feeder pickup rollers and separation pad If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document feeder rollers and separation pad. 1. Open the document feeder cover. ENWW Clean - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 212
: Use water only. Solvents or cleaners can damage the touch screen. Do not pour or spray water directly onto the touch screen. 192 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 213
HP software from the CD that came with the product. Using generic printer drivers can cause delays clearing jobs from the print queue. 5. From the list of printers to see if it is the source of the problem. 7. If your computer or the product is wireless function is enabled and available. ENWW The product - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 214
of specifications, go to this Web site: www.hp.com/support/CM1410series. 2. When you configure the product to print on some paper types, such as heavy paper, the product prints more slowly so it can correctly fuse the toner problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 215
USB printing problems ● The system that this product does not support. Save the files on a standard USB storage accessory that uses File Allocation Table or that requires less power. 5. The USB storage accessory might not be functioning correctly. a. Remove the USB storage accessory. b. Turn the product off - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 216
is using incorrect link and duplex settings for the network ● New software programs might be causing compatibility problems ● The computer or workstation the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes. 196 Chapter 6 Solve problems - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 217
for the same network. The product is using incorrect link and duplex settings for the network Hewlett-Packard recommends leaving this setting in causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct printer driver. The computer - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 218
problems wireless network is not functioning Wireless connectivity checklist ● the product is turned on. ● The service set identifier (SSID) is correct. Print poles, walls, or support columns containing metal or printer driver is installed on the computer. ● You have selected the correct printer - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 219
or product is selected. a. From the list of printers on your computer, right-click the name of this Make sure the box is checked next to Virtual printer port for USB. 5. Make sure that your the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 220
with the results. 5. Make sure that the correct port or product is selected. a. From the list of printers on your computer, right-click the name of this product, click Properties, and then open the Ports tab. . However, you can still connect to a hidden network. 200 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 221
is not functioning 1. To click Run, and then type cmd. b. Type ping followed by the service set identifier (SSID) for your network. c. If the window displays report. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for your computer. - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 222
Service mode functions Secondary service menu Use the secondary service menu to print service-related reports and to run special tests. Customers do not have access to this menu. Open the secondary service menu 1. Touch restarts after you change the location. 202 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 223
Table 6-3 Secondary service menu (continued) Menu item Sub-menu item Display test Button test Color Cal. PBX ring detect Clean Belt Pick roller Adjust color Timing On or Off Description This test verifies that the LEDs and characters on the control-panel display function correctly. At the - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 224
, it returns to the Ready state. Solve fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended , open the Setup menu, and then open the Service menu. b. Select the Fax Service option. c. Select the Run Fax Test option. The product prints a fax - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 225
settings for review. ● Fail hp.com. 1. Click the Support & Drivers link. 2. Click the Download drivers following the instructions onscreen. NOTE HP program folder, run the Fax Setup Utility. 5. Verify that the telephone service supports analog fax. ● If using ISDN or digital PBX, contact your service - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 226
Troubleshoot fax codes and trace reports View and interpret fax error codes Use fax error codes from the fax activity log to solve problems with the product , or just as the receiving product manually dials to the receiving product and answered the call. then manually starts the fax session, by ● - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 227
receiving product to receive at a session at a speed and modulation that is not slower speed. supported by the receiving product. 228 The sending product has attempted to initiate a 1. Confirm that polling and cannot be sensed by the appropriate document sensor. ENWW Solve fax problems 207 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 228
receiving product wanted to initiate polling, but the 2. sending product did not support this mode of operation. Confirm that the sender is not inadvertently attempting to transmit using a "normal" (letter/A4) page width. supported by the receiving product. 208 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 229
split the document the session mode from ECM to non-ECM between into two portions corresponding to the ECM and pages. This operation is not supported and the non-ECM portions. Some products will attempt to session has been abandoned. use non-ECM for photo mode, so this may be associated - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 230
two portions corresponding to the JPEG and operation is not supported and the session has non-JPEG portions. Some products will may be associated with a between-page encoding change to support photo mode. Table 6-5 Fax send error codes Error diagnostic version supported by the versions. sending product - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 231
but has detected that the sending product does not support this mode of operation. ● Enable the BFT capability on the sending product if it is supported. ● Retransmit the document as a normal fax, large document, retransmit the document as several smaller documents. ENWW Solve fax problems 211 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 232
sufficient paper, and clearing any other system errors. ● The sending product has encountered a 2. Configure the receiving fax product to use system problem such as no paper or a paper different configurations, toggle the ECM state, jam, which has inhibited it from receiving any or select - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 233
the reception was in progress. 384 The receiving product has attempted a black JPEG Reattempt the fax transmission using a different transmission to a product that does not support this mode. mode. ENWW Solve fax problems 213 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 234
Transmission of an image has been abandoned product has paper ready for printing. If the after a timeout when no data has become ready problem persists reinitialize permanent storage. for transmission. This is most likely due to a low memory condition although it could be due to other internal - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 235
initial V.34 handshake but has when telephone line conditions have been to detect any T30 frames. This failure is either improved. a compatibility problems with certain products or is due to line conditions. 2. Disable V.34 on the receiving product and attempt the transmission using the V.17 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 236
three, which occurs after V. 8, before phase four, and before the first T.30 frames are exchanged. Compatibility problems have been observed in this area when sending to non-HP units. 422 V.34 negotiations have failed from the answering product during phase four, which occurs after V.8 and - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 237
resolving these problems, print a T.30 trace report before you call. 1. From the Home screen, touch the Setup button. 2. Touch the Service menu. 3. Touch the Fax Service menu. 4. Touch the Print T.30 Trace button, and then touch the Now button. Fax logs and reports Use the following instructions to - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 238
1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Fax Reports button. 4. Touch the Print All fax Reports button. 218 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 239
is On. You should turn off error correction only if you are having trouble sending or receiving a fax, and you are willing to accept the errors Home screen, touch the Setup button. 2. Touch the Service menu. 3. Touch the Fax Service menu. 4. Touch the Error Correction button, and then touch the - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 240
the worldwide standard for full-duplex modems that send and receive the setting only if you are having trouble sending a fax to or receiving a setting that you want to use. Solve problems sending faxes ● An error message displays on not sent ● Unable to use fax functions from the control panel ● Unable - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 241
menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e. Select the Off setting. NOTE: Turning off the Error Correction option can reduce image quality. ● If the error persists, contact HP. See www.hp.com/support/CM1410series or the support flyer that came in the product box. No - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 242
panel. a. From the Home screen, touch the Setup button. b. Open the Service menu. c. Open the Fax Service menu. d. Select the Run Fax Test item. ● If the error persists, contact HP. See www.hp.com/support/CM1410series or the support flyer that came in the product box. Document feeder paper jam - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 243
Service menu. d. Select the Clear Saved Faxes item. ● Divide the large fax job into smaller sections, and then fax them individually. Scanner error ● Verify that the paper meets product size requirements. The product does not support telephone jack and resend the fax. ENWW Solve fax problems 223 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 244
the Service menu. c. Open the Fax Service menu. d. Select the Clear Saved Faxes service, make sure that the phone line connection to the product includes a highpass filter. Unable to use fax functions from the control panel ● The product might be password protected. Use the HP Embedded Web Server, HP - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 245
services might prevent long distance calling. ● If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed dial number. a. From the Home screen, touch the Setup button. b. Open the Fax Setup menu. c. Open the Basic Setup menu. ENWW Solve fax problems - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 246
before dialing the phone number. c. Wait for pauses as you hear the tones on the phone. d. Send the fax manually from the control panel. Unable to send a fax when a phone is connected to the product ● Make sure that the from the line, and then try sending the fax. 226 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 247
Solve problems receiving faxes ● The fax does not respond ● An error message displays on the control panel ● A fax is received but does not print ● Sender set. a. From the Home screen, touch the Setup button. b. Open the Fax Setup menu. c. Open the Basic Setup menu. ENWW Solve fax problems 227 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 248
Answer Mode setting is set to the Manual setting ● Touch the Start Fax button on the control panel. Voice mail is available on the fax line ● Add a distinctive ring service to your telephone line and change the Open the Fax Setup menu. d. Open the Basic Setup menu. 228 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 249
Buy a dedicated line for faxing. ● Set the Answer Mode option to the Manual setting. a. From the Home screen, touch the Setup button. b. Open the Fax Select the correct setting. ● Contact your service provider to make sure that fax is supported and for a recommended fax speed settings. problems 229 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 250
control panel. ● If the error persists, contact HP. See www.hp.com/support/CM1410series or the support flyer that came in the product box. The Communication screen, touch the Setup button. b. Open the Service menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e. problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 251
Activity Log menu. d. Select the Print Log Now option. ● If the error persists, contact HP. See www.hp.com/support/CM1410series or the support flyer that came in the product box. The Fax storage is full. message appears ● Turn the will not answer if the memory is full. ENWW Solve fax problems 231 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 252
a PBX line ● If you are using a PBX phone line, contact your PBX administrator to configure an analog fax line for your product. 232 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 253
line supports fax. ● Turn off the Error Correction setting. a. Open the Setup menu. b. Open the Service menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e. Select the Off setting. NOTE: This can reduce image quality. ● Use white paper for the original. Do not use colors such - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 254
Open the Setup menu. b. Open the Service menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e. Select the On setting. ● Check the print cartridges and replace if necessary. ● Ask the sender the Fax Setup menu. c. Open the Advanced Setup menu. 234 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 255
size original prints on two pages. Product updates Software and firmware updates and installation instructions for this product are available at www.hp.com/support/CM1410series. Click Downloads and drivers, click the operating system, and then select the download for the product. ENWW Product - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 256
236 Chapter 6 Solve problems ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 257
7 Engineering Details Introduction This chapter presents engineering detail for the following topics: ● Printing print-ready documents ● Paper and print media ● Parameter settings (fax data-store parameters) ● Installation notes ENWW Introduction 237 - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 258
HP LaserJet Pro CM1410 Color MFP Series product without first opening the original software program: ● HP LaserJet Printer by using FTP through a browser. NOTE: The following instructions can be used on Windows or Macintosh operating systems. save the setting. 238 Chapter 7 Engineering Details ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 259
Print-ready file printing by using FTP on a direct network connection If the HP LaserJet Pro CM1410 Color MFP Series uses a direct network connection, use file transfer protocol (FTP) to print a print-ready file. Complete the following steps for the operating system: Windows operating systems 1. - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 260
1. Make note of the TCP/IP address on the Embedded Jetdirect page. The HP Embedded Jetdirect page is the second page of the configuration page printout. 2. Open To print directly by using a local Windows port, follow the instructions for your operating system. 240 Chapter 7 Engineering Details ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 261
Windows 2000 Service Pack 3, Windows XP, Windows Server 2003, Windows Server 2008, is the name of the print-ready file (including the path) and is the name of the appropriate printer port (such as LPT1). For example, type the following: C:\>copy /b c:\P3010FW.PDF lpt1 2. Press Enter on - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 262
print a print-ready file by using the LPR command. 1. Make note of the TCP/IP address on the Embedded Jetdirect page. The HP Embedded Jetdirect page is the second page of the configuration page printout.. 2. From a command window, type the following: lpr -P -S -o l - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 263
destinations for the product. Table 7-1 HP LaserJet Pro CM1410 Color MFP Series MFP Series media sources and destinations Media sources Media ManualFeed true | false or null Tray 1 3 4 3 false Auto Select 1 7 NA Manual feed in tray 1 2 2 3 true 1 For the string value, you must use - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 264
7 Wd Labels Esc& 5 Wd Bond Esc& 9 Wd Recycled Esc& 6 Wd Color Esc& 11 Wd Cardstock2 Esc& 6 Wd Rough Esc& 9 Wd Envelope 1 You (fax data-store parameters) NOTE: Refer to the service manual for your HP LaserJet all-in-one product for information about changing the fax - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 265
-bit (Service Pack 2 and higher) ● Windows Vista 32-bit and 64-bit ● Windows 7 32-bit and 64-bit The recommended software includes the following components: ● HP LaserJet Help and Learn Center ● HP ToolboxFX ● HP LaserJet PCL 6 print driver ● HP Web Registration ● HP Scan Application (multifunction - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 266
Windows drivers: ● HP PCL 6 print driver for the supported operating systems listed above ● HP WIA Scan driver that includes TWAIN compatibility. Software Applications ● HP ToolboxFX ● HP LaserJet Help and Learn Center (provides access to the product user guide and troubleshooting information - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 267
plug the USB cable into the computer and product until instructed to do so by the software The following methods are available for installing printer drivers and software components. ● Install Now. This method installs the drivers and software. Recommended for most users. ● Advanced Install Options - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 268
. 8. Follow the onscreen instructions instructions to complete the software installation Printers or Devices and Printers. 2. Right-click the printer that you just installed. 3. Click Printer Properties. 4. Click the Port tab to change the port information. Printer driver only (Add Printer - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 269
appropriate INF file. 8. Click Open, and then click OK. 9. Select the appropriate printer. 10. Follow the remaining onscreen instructions to complete the printer installation. Printer driver only (Add Printer) - Windows Vista and Windows 7 1. Close all programs. 2. Click Start, click Control Panel - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 270
card and have an unsigned driver, you might experience driver installation problems or communication problems between the device and HP software. It is recommended that you always use a Microsoft WHQL Certified host controller driver with your USB hardware. Functionality is limited on systems that - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 271
● HP Color LaserJet CM1410 Series technical support: www.hp.com/support/CM1410series ● www.hp.com/go/support HP SOFTWARE AND SUPPORT SERVICES - ADDITIONAL INFORMATION See either the user guide or the in-box flyer for additional methods of obtaining software and support information, such as printer - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 272
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 273
Layout settings 89 C calibrating color 130, 203 cartridges status, viewing with HP Toolbox FX 125 CD documentation 3 languages 9 Windows 7 CD-ROM installing Macintosh printingsystem software 116 Macintosh 115 chapter separator pages 76 checklist fax troubleshooting 204 checklists, printing 135 CHM - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 274
general problems 233 unable to receive 227 unable to send 220 V.34 setting 220 fax menu 146 fax reports, printing 146 Fax tab, HP ToolboxFX 126 fax troubleshooting checklist 204 file formats, supported 29 fonts install/remove external fonts 99 Send True Type as Bitmap, print drivers 68 supported by - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 275
HP Driver Deployment Utility common problems 51 HP Driver Deployment Utility (DDU) 24, 44 HP Driver Diagnostic Printer Check Tool 26 HP Driver Preconfiguration HP Driver Configuration Editor 24 HP Web Jetadmin Driver Configuration Plugin 24 OS and drivers supported 25 support guide 24 HP Jetdirect - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 276
PostScript Printer Description (PPD) files included 114 PostScript settings, HP ToolboxFX 131 PPDs, Macintosh troubleshooting 117 pre-existing installation, modifying 60 print cartridges checking for damage 186 status, viewing with HP Toolbox FX 125 print density settings 130 print driver supported - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 277
setting, Advanced tab 68 Services tab content 96 True Type font settings, Advanced tab 67 version numbers 18 Watermarks settings, Effects tab 80 What's this? Help 64 print job job separator 101 print on both sides manually 86 supported products 106 print quality HP ToolboxFX settings 130 improving - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 278
troubleshooting 210 Service menu secondary 202 settings continuous export 25 drivers, Macintosh 114 factory-set defaults, restoring 203 HP ToolboxFX 129 locking 25 parameters (fax data-store) 244 priority 113 Setup Wizard, fax 35 software HP LaserJet Utility 114 Macintosh 114 settings 113 supported - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 279
user guide HP Driver Configuration 6 viewing 4 V V.34 setting 220 version numbers print drivers 18 volume settings 139 W Web Jetadmin configuration plugin 24 Web sites download software 7 Internet Services options, Services tab 97 WIA driver 17, 34 Windows components, software 16 drivers supported - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 280
260 Index ENWW - HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 281
- HP LaserJet Pro CM1415 | HP LaserJet Pro CM1410 - Software Technical Reference - Page 282
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