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HP LaserJet Pro M11-M13 Warranty and Legal Guide

HP LaserJet Pro M11-M13 Manual

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HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 1
LaserJet Pro M11-M13 Warranty and Legal Guide M11-M13 M11-M13
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 2
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 3
HP LaserJet Pro M11-M13 Warranty and Legal Guide
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to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
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10 Estonia ...11 Russia ...11 HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement 12 HP policy on non-HP supplies ...13 HP anticounterfeit Web site ...14 Data stored on the toner cartridge ...15 End User License Agreement ...16 Customer self-repair warranty service
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 6
support ...21 2 Environmental product stewardship program ...23 Protecting the environment ...24 Ozone production ...24 Power consumption ...24 Toner consumption ...24 Paper use ...25 Plastics ...25 HP LaserJet China energy label for printer, fax, and ...36 Power cord instructions ...36 Power cord
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Eurasian Conformity (Belarus, Kazakhstan, Russia 39 Additional statements for wireless products ...40 FCC compliance statement-United States 40 Australia Taiwan statement ...41 Korean statement ...42 Vietnam Telecom wired/wireless marking for ICTQC Type approved products 42 Index ...43 ENWW v
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vi ENWW
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1 Service and support ● HP limited warranty statement ● HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ● HP policy on non-HP supplies ● HP anticounterfeit Web site ● Data stored on the toner cartridge ● End User License Agreement ● Customer self-repair warranty
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 10
when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 11
://ec.europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under two-year legal guarantee. Austria, Belgium, Germany, and Luxemburg Die beschränkte
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d'exercer leurs droits au titre de la garantie limitée HP, ou auprès du vendeur au titre des garanties légales des défauts de conformité résultant de l'emballage, des instructions de montage ou de l'installation lorsque celle-ci a été mise à sa charge par le és 4 Chapter 1 Service and support ENWW
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(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/ index_en.htm). Les consommateurs ont le droit de choisir de réclamer un service sous la garantie limitée HP ou auprès du vendeur au cours d'une garantie légale de deux ans. Italy La Garanzia limitata
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 14
pela HP. O nome e a morada da entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os seguintes: Portugal: HPCP - Computing and Printing Portugal, Unipessoal, Lda., Edificio D. Sancho I, Quinta da Fonte, Porto Salvo, Lisboa, Oeiras, 2740 244 6 Chapter 1 Service and support
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o vendedor ao abrigo de uma garantia jurídica de dois anos. Greece and Cyprus HP HP oς: HP Printing and Personal Systems Hellas EPE, Tzavella 1-3, 15232 Chalandri, Attiki oς: HP Tzavella 1-3, 15232 Chalandri, Attiki HP HP web www.hp.com/go/eu-legal web http://ec.europa.eu/consumers
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 16
závisieť od rôznych faktorov. Služby Obmedzenej záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné pr HP albo z uprawnień wynikających z dwuletniej rękojmi w stosunku do sprzedawcy. Bulgaria HP HP HP HP HP Inc Bulgaria EOOD 1766 No 258 HP 8 Chapter 1 Service and support
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ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ ecc-net/index_en.htm). Consumatorii au dreptul să aleagă dacă să pretindă despăgubiri în cadrul Garanței limitate HP sau de la vânzător, în cadrul garanției legale de doi ani. Belgium and the Netherlands De Beperkte Garantie van
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žoto garantiju, vai arī pārdevēja sniegto divu gadu garantiju. Lithuania HP ribotoji garantija yra HP savanoriškai teikiama komercinė garantija. Toliau pateikiami HP bendrovių, teikiančių HP garantiją (gamintojo garantiją) jūsų šalyje, pavadinimai ir adresai: 10 Chapter 1 Service and support ENWW
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esineda asjaolusid, mille puhul teie jaoks need õigused ei pruugi kehtida. HP piiratud garantii ei piira ega mõjuta mingil moel tarbija seadusjärgseid õ HP piiratud garantiid või seadusega ette nähtud müüjapoolset kaheaastast garantiid. Russia HP HP http://www.hp.com/support HP ENWW HP
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environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 21
on non-HP supplies HP cannot recommend the use of non-HP toner cartridges, either new or remanufactured. NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer
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following: ● The supplies status page indicates that a non-HP supply is installed. ● You are experiencing a high number of problems with the cartridge. ● The cartridge does not look like it usually does (for example, the packaging differs from HP packaging). 14 Chapter 1 Service and support ENWW
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that can be used to identify a customer or user of the toner cartridge or their product. HP collects a sampling of the memory chips from toner cartridges returned to HP's free return and recycling program (HP Planet Partners: www.hp.com/recycle). The memory chips from this sampling are read and
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 24
amendment or addendum to this EULA may accompany the HP Product. RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE SOFTWARE PRODUCT, YOU AGREE TO BE BOUND BY THE TERMS
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 25
automatically download and install upgrades or updates to such Software Products on to your HP Product to provide new versions or updates required to maintain the functionality, performance, or security of the HP Software and your HP Product and facilitate the provision of support or other services
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 26
licensed to you by third party providers ("Third Party Software"). Third Party Software may be installed and operational on your HP Product even if you choose not to activate/purchase such software. Third Party Software may collect and transmit technical information about your system (i.e., IP
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 27
oral or written communications, proposals and representations with respect to the Software Product or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 28
documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. 20 Chapter 1 Service and support ENWW
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your country/region Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register your product Country/region phone numbers are on the
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 30
22 Chapter 1 Service and support ENWW
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● Ozone production ● Power consumption ● Toner consumption ● Paper use ● Plastics ● HP LaserJet print supplies ● Paper ● Material restrictions Information (China) ● The regulation of the implementation on China energy label for printer, fax, and copier ● Material Safety Data Sheet (MSDS) ● EPEAT ●
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 32
products: Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/energystar Toner consumption EconoMode uses less toner, which might extend the life of the print cartridge. HP does not recommend the fulltime use of EconoMode. If EconoMode is used full-time
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 33
HP printing supplies. Multi-lingual program information and instructions are also included in every new HP LaserJet print cartridge package. 1 Program availability varies. For more information, visit www.hp guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 34
Council). A chemical information report for this product can be found at: www.hp.com/go/ reach. Product Power Data per European Union Commission Regulation 1275/ networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P14 'Additional
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 35
Restriction on Hazardous Substances statement (Ukraine) 3 2008 № 1057 Substances Table (China) SEPA Ecolabel User Information (China) 63.0 dB(A ENWW Restriction on Hazardous Substances statement (Ukraine) 27
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for printer, fax, and copier GB21521 TEC 1 1 2 2.1 LaserJet GB21521 kWh)。 GB21521 Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com
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Substances Table (Taiwan) For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP's commitment to the environment ● HP's environmental management system ENWW Substances Table (Taiwan) 29
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 38
● HP's end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment. Also, visit www.hp.com/recycle. 30 Chapter 2 Environmental product stewardship program ENWW
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3 Regulatory information ● Declaration of conformity ● Declaration of conformity ● Regulatory statements ● Additional statements for wireless products ENWW 31
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., Ltd. No. 2727 Jinke Road, Shanghai, China 201206 declares, that the product Product Name: HP LaserJet Pro M12a Regulatory Model Number:2) SHNGC-1504-00 Product Options: All Toner Cartridges: CF279A conforms to the following Product Specifications: SAFETY: IEC 60950-1:2005 +A1:2009+A2
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European Contact: USA Contact: HP Deutschland GmbH, HP HQ-TRE, 71025 Böeblingen, Germany www.hp.eu/certificates HP Inc., 1501 Page Mill Road, Palo Alto 94304, U.S.A. 650-857-1501 ENWW Declaration of conformity 33
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Road, Shanghai, China 201206 declares, that the product Product Name: HP LaserJet Pro M12w Regulatory Model Number:2) SHNGC-1504-01 Including SDGOB-1291 - (Radio Module) Product Options: All Toner Cartridges: CF279A conforms to the following Product Specifications: SAFETY: IEC 60950
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 43
. 1. The product was tested in a typical configuration with HP Personal Computer Systems. 2. For regulatory purposes, this product is only, contact: European Contact: HP Deutschland GmbH, HP HQ-TRE, 71025 Böeblingen, Germany www.hp.eu/certificates USA Contact: HP Inc., 1501 Page Mill Road,
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energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio TV technician. NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 45
"Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health guide may result in exposure to hazardous radiation. Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Pro
HP LaserJet Pro M11-M13 | Warranty and Legal Guide - Page 46
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser. 38 Chapter 3 Regulatory information ENWW
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GS statement (Germany) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden. Das Gerät ist kein
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changes of modifications to the operation of this product without the express approval by HP may invalidate its authorized use. Australia statement This device incorporates a radio-transmitting (wireless) device. For protection against radio transmission exposure, it is recommended that this device
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ón no deseada." Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora. Taiwan statement ENWW Additional statements for wireless products 41
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Korean statement Vietnam Telecom wired/wireless marking for ICTQC Type approved products 42 Chapter 3 Regulatory information ENWW
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description 15 mercury-free product 25 N non-HP supplies 13 O online support 21 R recycling 25 electronic hardware 26 S safety statements 37 software software license agreement 16 supplies counterfeit 14 non-HP 13 recycling 25 support online 21 T technical support online 21 toner cartridges memory
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44 Index ENWW

Section	Page
Service and support	9
HP limited warranty statement	10
UK, Ireland, and Malta	11
Austria, Belgium, Germany, and Luxemburg	11
Belgium, France, and Luxemburg	12
Italy	13
Spain	13
Denmark	14
Norway	14
Sweden	14
Portugal	14
Greece and Cyprus	15
Hungary	15
Czech Republic	15
Slovakia	16
Poland	16
Bulgaria	16
Romania	17
Belgium and the Netherlands	17
Finland	17
Slovenia	18
Croatia	18
Latvia	18
Lithuania	18
Estonia	19
Russia	19
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	20
HP policy on non-HP supplies	21
HP anticounterfeit Web site	22
Data stored on the toner cartridge	23
End User License Agreement	24
Customer self-repair warranty service	28
Customer support	29
Environmental product stewardship program	31
Protecting the environment	32
Ozone production	32
Power consumption	32
Toner consumption	32
Paper use	33
Plastics	33
HP LaserJet print supplies	33
Paper	33
Material restrictions	33
Disposal of waste equipment by users (EU and India)	33
Electronic hardware recycling	34
Brazil hardware recycling information	34
Chemical substances	34
Product Power Data per European Union Commission Regulation 1275/2008	34
Restriction on Hazardous Substances statement (India)	34
Restriction on Hazardous Substances statement (Turkey)	34
Restriction on Hazardous Substances statement (Ukraine)	35
Substances Table (China)	35
SEPA Ecolabel User Information (China)	35
The regulation of the implementation on China energy label for printer, fax, and copier	36
Material Safety Data Sheet (MSDS)	36
EPEAT	36
Substances Table (Taiwan)	37
For more information	37
Regulatory information	39
Declaration of conformity	40
Declaration of conformity	42
Regulatory statements	44
FCC regulations	44
Canada - Industry Canada ICES-003 Compliance Statement	44
VCCI statement (Japan)	44
EMC statement (Korea)	44
Power cord instructions	44
Power cord statement (Japan)	45
Laser safety	45
Laser statement for Finland	45
GS statement (Germany)	47
Eurasian Conformity (Belarus, Kazakhstan, Russia)	47
Additional statements for wireless products	48
FCC compliance statement—United States	48
Australia statement	48
Brazil ANATEL statement	48
Canadian statements	48
Exposure to Radio Frequency Radiation (Canada)	48
European Union regulatory notice	49
Notice for use in Japan	49
Notice for use in Russia	49
Mexico statement	49
Taiwan statement	49
Korean statement	50
Vietnam Telecom wired/wireless marking for ICTQC Type approved products	50

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LaserJet Pro M11-M13

Warranty and Legal Guide

M11-M13