HP LaserJet Pro MFP 3101-3108fdn User Guide

HP LaserJet Pro MFP 3101-3108fdn Manual

HP LaserJet Pro MFP 3101-3108fdn manual content summary:

  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 1
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 2
    shock. Read and understand all instructions in the documentation that comes with the printer. Observe all warnings and instructions marked on the product. Unplug normally, see Solve problems in this guide. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
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    Table of contents 1 Get started ...1 Printer views ...1 Printer front view ...1 Printer back view...2 Control panel features...2 Lift the control panel ...2 Control panel ...3 Function buttons ...4 Dashboard icons...4 Change printer settings...5 To change settings for a function...5 To change the
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    Load an original on the scanner glass ...18 Load an original in the document feeder ...19 Change the paper settings ...21 To change the paper settings (Windows)...21 To change the paper settings (OS X)...22 To change the default paper settings from the embedded web server 22 4 Print...23 Print with
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    35 Send a fax in Error Correction Mode...35 To change the ECM setting from the control panel ...35 Receive a fax ...35 Receive a fax manually...36 To receive a fax manually ...36 Set up backup fax...36 To set backup fax from the printer control panel ...36 Reprint received faxes from memory ...37 To
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    volume...46 To set the fax sound volume...46 Fax and digital phone services...46 Fax on Voice over Internet Protocol ...46 Use reports...47 Print a PBX phone system or an ISDN line 54 Case D: Fax with a distinctive ring service on the same line 55 Case E: Shared voice/fax line ...56 Case F: Shared
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    or change network settings...77 Rename the printer on a network ...77 Manually configure IPv4 TCP/IP parameters...77 Assign or change the system password 82 Remove and replace the toner cartridge...82 9 Solve problems...85 HP support ...85 Contact HP...85 Register printer...85 Additional warranty
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    paper that meets HP specifications...100 Step two: Check the environment ...101 Adjust Print Density ...101 Resolving print quality problems...101 Introduction...101 Troubleshoot print quality problems ...102 Fax issues ...108 Run the fax test ...108 To test fax setup via the printer control panel
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    problems...119 Appendix A Printer specifications ...120 Technical specifications...120 System requirements ...120 Wi-Fi band supported... range...121 Warning icons ...121 Laser Warning...122 Appendix B Service and support...123 HP limited warranty statement ...123 Country Specific Terms...124
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    Web site...135 Data stored on the toner cartridge...135 End User License Agreement ...136 Customer self-repair warranty service ...140 Customer support ...141 Appendix C Environmental product stewardship program ...142 Protecting the environment ...142 Ozone production...142 Power consumption...142
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    Notice...149 Regulatory model numbers ...149 FCC regulations...150 Canada - Industry Canada ICES-003 Compliance Statement 150 Power cord instructions ...150 Laser safety ...151 Laser statement for Finland...151 GS statement (Germany) ...152 Nordic Statements (Denmark, Finland, Norway, Sweden
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    USB port 3 Input tray 4 Output tray 5 Output tray extender 6 Cartridge access door 7 Document feeder input tray 8 Document feeder output tray extender 9 Document feeder paper-width guides 10 Document feeder cover 11 Power button Get started 1
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    Table 1-1 Printer front view (continued) Feature Description 12 Scanner glass 13 Scanner lid Printer back view Table 1-2 Printer back view Feature Description 1 Rear USB port NOTE: Remove the label covering the USB port if necessary. 2 Ethernet port 3 Fax port 4 Fax port 5 Power
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    NOTE: Press down the control panel to return it to its original position. Control panel Table 1-3 Control panel Feature Description 1 Back button: Returns to the previous menu. 2 Home button: Access or return to the Home screen from any other screen. 3 Help button: Opens the Help menu when
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    for changing preferences, network setup, Wi-Fi Direct, Web Services setup, fax setup, and other maintenance settings and generating reports the number of devices connected. You can also change settings and print a guide. Cartridge: Displays the estimated toner levels. NOTE: Toner level alerts and
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    Table 1-5 Dashboard icons (continued) Feature Description Fax Status: Displays status information for the Auto Answer function, fax logs, and the fax sound volume. HP EcoSolutions: Displays a screen where you can configure some of the printer's environmental features. Change printer settings
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    ● Share documents through email and other applications. ● Manage printer settings, check printer status, print reports, and order supplies. NOTE: ● HP Smart is supported on mobile devices and computers running on iOS, Android, Windows 10 and above, and macOS (versions 10.14, 10.15, 11.0, and 12). ●
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    Before you can create an email distribution list, you must have already added at least one email address to the Address Book. 4. Follow the onscreen instructions. The entry is added to the Contacts Stored on the Printer table. NOTE: Contact names appear on the printer's control panel display and in
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    Step 3: Configure other email options To configure other email options (such as configuring default SUBJECT and body text that is included in all email messages sent from the printer, as well as scan settings used when sending email from the printer), complete the following steps: 1. Open the
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    tab to open the Dashboard and touch Setup . 2. Touch Network Setup. 3. Touch Wireless Settings, and then touch Wireless setup Wizard. 4. Follow the onscreen instructions to connect your printer to the Wi-Fi network. 5. The control panel displays the status of the Wi-Fi icon. Connect your printer to
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    of the screen to open the 2. Touch Network Setup. 3. Touch Wireless Settings. 4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup. 5. Follow the display instructions to complete the setup. NOTE: When the printer is idle for long, you might be prompted to enter the PIN, which is available from
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    to add the printer to your network. 6. If prompted, click on Launch Portal to visit hpsmart.com/connect. 7. At the portal, follow the instructions to create/sign in with an account and connect your printer to your account. Change wireless to a USB connection (Windows/macOS) 1. If necessary
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    3. From the HP software, find your printer and click Continue. Follow the instructions to add the printer to your network. 12 Chapter 2 Connect your printer
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    problems, be sure to select the correct paper settings from the HP software before printing. ● For the tray capacity and list of supported paper sizes, visit hp.com/support paper. ● Straighten the stack of paper and adjust the paper guides to ensure paper does not slant/skew when printing. Load paper
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    1. Open the input tray. 2. If you are loading Legal or longer paper, press the button near the front right of the tray to extend the input tray. 14 Chapter 3 Load media
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    3. Press and hold the button on one of the paper-width guides and slide the guides to the edges of the input tray. Do the same for the paper-length guide. 4. Insert the paper in portrait orientation and with the side to be printed facing up. Make sure the stack of paper is aligned
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    5. Adjust the paper-width guides and paper-length guide until they touch the edges of the stack of paper. 6. Close the input tray. 7. Open the output tray extender. 16 Chapter 3 Load media
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    size lines in the tray. Also, make sure the stack of envelopes does not exceed the stack height marking in the tray. 4. Adjust the paper guides until they touch the edges of the stack of envelopes. 5. Close the input tray. 6. Open the output tray extender. Load labels This topic describes how
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    edges of the input tray. 4. Insert the sheet of labels in portrait orientation and with the side to be printed facing up. 5. Adjust the paper guides until they touch the edges of the sheet of labels. 6. Close the input tray. 7. Open the output tray extender. Load an original on the scanner
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    left corner of the glass. TIP: For more help on loading an original, refer to the engraved guides along the edge of the scanner glass. 3. Close the lid. Load an original in the document to your photos. Use only paper that is supported by the document feeder. Load an original in the document feeder 19
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    in the document feeder. For those features to work, load your originals on the scanner glass. 1. Open the output tray extender. 2. Slide the paper-width guides to the edges of the document feeder. 3. Load your original print-side up into the document feeder. Slide the paper into the document feeder
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    4. Adjust the paper-width guides until they touch the edges of the paper. Change the paper settings When prompted during size and type to match the paper loaded in the input tray. 4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Change the paper settings 21
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    the Printer menu, select the printer. 3. Change the paper size and type to match the paper loaded in the input tray. 4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. To change the default paper settings from the embedded web server 1. Open the EWS
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    print from different devices. To protect the printer and avoid printing problems, be sure to select the correct paper settings from the HP on your device. NOTE: You can print using HP Smart or AirPrint/HP Print Service Plugin when the mobile device is on the same network as the printer or a
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    ● Make sure Wi-Fi Direct on your printer is turned on. To check, open the EWS (see Configure the printer using the Embedded Web Server (EWS)), click the Network tab, and then select Wi-Fi Direct. ● Up to 5 computers and mobile devices can connect to the printer using Wi-Fi Direct connection. To
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    scanning a borderless original, use the scanner glass and not the document feeder. TIP: Sign up for HP Smart Advance to experience premium HP Smart service such as scan documents as editable text. For more information, see hpsmart.com. Scan to a computer Before scanning to a computer, make sure you
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    default and cannot be disabled. If you are using network connection, follow these instructions if the feature has been disabled, and you wish to enable it again when the USB port light is not blinking. NOTE: The printer does not support encrypted USB flash drives. You can also use the HP Smart or the
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    up HP Digital Filing To set up HP Digital Filing, follow the appropriate instructions. NOTE: You can also use these steps to change settings in the menu, select Quick Sets and click plus sign (+) and follow the onscreen instructions to create new Quick Sets. NOTE: You can customize the scan settings
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    2. On the Scan tab, click Scan to SharePoint. 3. From the left menu, select Quick Sets and click plus sign (+) and follow the onscreen instructions to create new Quick Sets. 4. After you have entered the required information about SharePoint, click Apply and Test to make sure the link to SharePoint
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    , SMS, Facebook, Instagram, etc. To scan with HP Smart, follow the instructions provided in the appropriate section below, depending on the type of device you are file or send it to another software application. NOTE: Windows 7 Service Pack1 (SP1) is required to install the HP Scan software. 1.
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    install the HP printer software. Tips for copy and scan success For other scan tasks such as scan as editable text (OCR), visit hp.com/support Mobile Fax Use the HP Smart app to quickly scan and fax multiple pages at once from your mobile device or computer. For more information
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    a cover page toggle, and then type a subject and message. 5. Scan the item you want to fax using your printer or mobile device camera, or attach a supported file type. Send the fax when ready. Your fax will be securely delivered and you can track the status in the HP Smart app. Use
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    6 Fax You can use the printer to send and receive faxes. You can schedule faxes to be sent later within 24 hours and set up phone book contacts to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution
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    your PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create a phone book contact to store the PIN for your calling card. NOTE: Make sure the volume is turned on
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    2. From the printer control panel display, touch Fax. 3. Touch Send Now. 4. Touch Send. 5. When you hear the dial tone, enter the number by using the keypad on the printer control panel. 6. Follow any prompts that might occur. TIP: If you are using a calling card to send a fax and you have your
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    Mode to touch to turn the feature on or off. Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and
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    fax is stored in the printer memory until the copying finishes. Receive a fax manually When you are on the phone, the person you are speaking with can send calls. 5. If you are currently on the phone with the sender, instruct the sender to press Send on their fax machine. 6. Do the following
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    5. Touch the required setting. Settings On On Error Only Off Description The default setting. When Backup fax is On, the printer stores all received faxes in memory. This enables you to reprint up to 30 of the most recently printed faxes if they are still saved in memory. NOTE: When printer memory
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    If you subscribe to a caller ID service through your phone provider, you can block supported in your country/region, Junk Fax Blocking does not appear in the Preferences menu. NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a Caller ID service
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    Junk Fax Blocking. 5. Touch Plus Sign . 6. Do one of the following: ● To select a fax number to block from the call history list, touch Call History . ● Manually enter a fax number to block and touch Add. NOTE: Make sure you enter the fax number as it appears on the control panel display and
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    see Open the HP printer software (Windows). 2. Click Print, Scan & Fax, and then click Fax. 3. Click Digital Fax Setup Wizard. 4. Follow the onscreen instructions. To turn off HP Digital Fax 1. From the printer control panel display, touch Fax. 2. Touch Setup. 3. Touch Preferences and then touch HP
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    6. Touch Fax Number, enter the fax number for the phone book contact, and then touch Done. NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix. 7. Touch Add. To change phone
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    group phone book contact you want to delete. 5. Touch Delete. 6. Touch Yes to confirm. Change fax settings After completing the steps in the Reference Guide that came with the printer, use the following steps to change the initial settings or to configure other options for faxing. Configure the fax
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    printer to answer faxes automatically. The printer answers all incoming calls and faxes. ● Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call or else the printer does not receive faxes. To set the answer
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    telephone company to fax calls. If you do not have a distinctive ring service, use the default ring pattern, which is All Standard Rings. NOTE: Touch Distinctive Ring. 5. Touch one ring pattern and then follow the onscreen instruction. NOTE: If you are using a PBX phone system that has different ring
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    ● A PBX (private branch exchange) system ● Fax on Voice over Internet Protocol (VoIP) ● An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, try using a slower Speed. The following table provides the available fax speed settings. Table
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    -analog filters or converters when setting up the printer for faxing. NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with the
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    are often limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). If you have questions about Internet faxing, contact your Internet faxing services support department or your local service provider for further assistance. Use
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    4. Touch On (Fax Send) or On (Fax Send and Fax Receive). 5. Touch Fax confirmation with image. Print fax error reports You can configure the printer so that it automatically prints a report when there is an error during transmission or reception. To set the printer to print fax error reports
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    Send Now. 3. Touch Phone Book . 4. Touch Call History. Additional fax setup After completing all the steps in the Getting Started Guide, use the instructions in this section to complete your fax setup. Keep your Getting Started Guide for later use. Print the details of the last fax transaction 49
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    for faxing, determine which kind of phone system your country/region uses. The instructions for fax setup differ depending on whether you have a serial- or parallel To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the printer. This is
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    fax calls on the printer. 3. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow. NOTE: If your home or office
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    Table 6-3 Combination of equipment and services sharing your fax line (continued) Recommended fax setup as a computer with two phone Voice calls, computer dial-up modem, and/or voice mail ports service Case A: Separate fax line (no voice calls received) If you have a separate phone line on which
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    fax machine and receives the fax. Case B: Set up the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer. The DSL
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    a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case . Refer to the documentation that came with your PBX phone system for instructions on how to turn off the callwaiting tone. ● If you are
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    same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to the phone cord to your country/region adapter. To set up the printer with a distinctive ring service 1. Connect one end of the phone cord to your telephone wall jack, then connect the other
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    printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case E: Shared voice/fax line If you receive both voice calls
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    the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case F: Shared voice/fax line with voice mail If you
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    fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax line shared with computer
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    NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an email or access
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    you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions
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    machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case fax and telephone calls, use these instructions to set up your fax. To set up the printer with a computer DSL/ADSL
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    There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also
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    ● If you set up the printer to answer faxes manually, you must be available to respond in person to problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem Use these instructions
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    Table 6-12 Back view of the printer Feature Description 1 Telephone wall jack. 2 Parallel splitter. 3 DSL/ADSL filter. 4 Use a minimum 26 AWG phone cord to connect to the Fax port on the printer. You might need to connect the phone cord to your country/region adapter. 5 DSL/ADSL modem.
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    printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case I: Shared voice/fax line with answering machine This topic
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    the Rings to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings varies by country/region.) 8. message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further
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    NOTE: Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an email or access the Internet. Shared voice/fax
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    the Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum number of rings varies by country/region.) message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance
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    Shared voice/fax line with computer DSL/ADSL modem and answering machine Table 6-15 Back view of the printer Feature Description 1 Telephone wall jack. 2 Parallel splitter. 3 DSL/ADSL filter. 4 Use a minimum 26 AWG phone cord to connect to the Fax port on the printer. You might need to
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    printer to the maximum number of rings supported by the printer. NOTE: The instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service service at the same phone number you use for fax calls. You must receive faxes manually
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    incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing. Since your computer dial-up modem shares the phone line with the printer, you cannot use both
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    receive faxes. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance test fails, review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel
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    printer displays the status of the test on the display and prints a report. 6. Review the report. ● If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause
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    prompted for printer updates, allow the printer to continue with the update or manually check for updates from the EWS. Open the EWS, click the Tools tab prints an information sheet. Follow the instructions on the information sheet to finish setting up Web Services. Update the printer HP offers
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    to manually check for then select the icon with the printer name. NOTE: Windows 7 Service Pack1 (SP1) is required to install the HP printer software. NOTE: you have not installed the HP printer software, visit hp.com/support to download and install the necessary software. Configure the printer using
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    ● Web browser using IP address ● Web browser using Wi-Fi Direct connection Things to note when accessing EWS ● If the web browser displays a message indicating that the website is unsafe, select the option to continue. Accessing the website will not harm your device. ● For your security, some
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    .223.1 To open EWS using HP Printer software (Windows 7) NOTE: Windows 7 Service Pack1 (SP1) is required to install the HP printer software. 1. From the Make any necessary changes and click Apply. Manually configure IPv4 TCP/IP parameters Use the EWS to manually set an IPv4 address, subnet mask, and
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    4. Click IPv4 Configuration and make the necessary changes. 5. Click Apply. Assign or change the system password using the Embedded Web Server Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings. 1.
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    ● The default shutdown time is 4 hours. 6. Click Apply. Change the printer shutdown time and settings 79
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    in the printer, including cartridges that work today. Unless you are enrolled in certain HP programs such as Instant Ink or use other services that require automatic online firmware updates, most HP printers can be configured to receive updates either automatically or with a notification that allows
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    accessories, and parts. Order Table 8-1 Order Order supplies Order supplies and paper Order genuine HP parts or accessories Order through service or support providers Order using the HP Embedded Web Server (EWS) Support sites www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized
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    from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the cover. Remove and replace the toner cartridge When a toner cartridge approaches
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    1. Open the cartridge access door, and then remove the old cartridge. 2. Remove the new cartridge from the packaging. Place the used cartridge in the bag and box for recycling. CAUTION: To prevent damage to the cartridge, hold the cartridge at each end. Do not touch the protective cover or roller
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 95
    5. Insert the cartridge in the product, and then close the cartridge access door. CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric. 84 Chapter 8 Supplies, accessories, and parts
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 96
    manage. If the suggestions do not solve the problems, try getting help using one of the support services, see HP support. HP support For the latest product updates and support information, visit hp.com/support and find your printer. HP online support provides a variety of options for help with your
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 97
    status and some recent events. It also helps to troubleshoot problems with the printer. See To print a report from the printer control panel Network Configuration Page (wireless models) Configuration report shows the IP settings, Ports/Services status, a list of Wi-Fi networks in range of
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 98
    Service Information Page Depending on the Web Services status, Web Services Reports provide different instructions to help you turn on Web Services, set up Web Services setup mode lasts for two hours. You can also troubleshoot network connection issues by restoring the printer network settings. If
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 99
    Setup. 3. Touch Restore Network Settings, and then follow the onscreen instructions. NOTE: ● You can print the network configuration page and verify that ● You can visit hp.com/support for information and utilities that can help you correct many common printer problems. ● (Windows) Run the HP
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 100
    For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the service or support providers Order using the HP Embedded Web Server (EWS) HP Support www.hp.com/go/suresupply Contact an HP-authorized service or support provider. To access, in a supported
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 101
    is evenly touching the end of the input tray. 3. Insert the input tray back into position. Clear paper jams This topic helps you troubleshoot jams and paper-feed issues. Introduction The following information includes instructions for clearing paper jams from the printer. 90 Chapter 9 Solve problems
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 102
    4 Rear access door Frequent or recurring paper jams? Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem, continue with the next step until you have resolved the problem. 1. If paper has jammed in the printer, clear the jam and then print
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 103
    to remove excess toner from inside the printer. 5. Print a test page to test the printer. If none of these steps resolves the problem, the printer might need service. Contact support. Clear jams from the input tray 1. Remove the input tray. Pull out the tray fully, and if needed, slightly tilt or
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 104
    3. Re-insert the input tray back until it snaps into place. Clear jams from the cartridge access area 1. Open the cartridge access door. NOTE: Depending on where the jam is located, some of the following steps might not be necessary. Clear jams from the cartridge access area 93
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 105
    2. Before removing the cartridge, remove any jammed paper in the output tray area. If you can see the jammed paper, carefully grasp the jammed paper, and slowly pull it out of the output tray area. 3. Release the lever and pull out the jammed paper. 94 Chapter 9 Solve problems
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 106
    4. Remove the toner cartridge and pull out any jammed paper. 5. Reinstall the toner cartridge, lock the lever, and then close the cartridge access door. Clear jams from the cartridge access area 95
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 107
    Clear jams in the document feeder 1. Open the document feeder cover. 2. Remove any jammed paper. Use both hands to remove jammed paper to avoid tearing the paper. 96 Chapter 9 Solve problems
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 108
    3. Close the document feeder cover. Clear jams from the rear of the printer 1. Open the rear access door. Clear jams from the rear of the printer 97
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 109
    rear access door. Improve print quality This topic helps you troubleshoot print quality issues. Introduction The following information provides troubleshooting steps to resolve print-quality problems, including the following problems: ● Smears ● Fuzzy print ● Dark print ● Light print ● Streaks 98
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 110
    drop-down list, and then click the Finishing menu. 4. Select a type from the Media Type drop-down list. Check toner-cartridge status Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The configuration report indicates when a supply level is very low
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 111
    to see if the problem is resolved. Check paper and the printing environment This topic describes how to troubleshoot the paper quality issues print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 112
    changes under Print Density, and then click Apply. Resolving print quality problems This topic describes how to troubleshoot the image defect issues. Introduction The following information provides troubleshooting steps for solving image defect issues, including the following defects: ● Light
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 113
    ● Skewed images ● Colors that do not align ● Curled paper Troubleshoot print quality problems Table 9-4 Image defects table quick reference Image defects Image defects Table 9-5 Light print Table Table 9-12 Image placement defects Table 9-13 Output defects 102 Chapter 9 Solve problems
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 114
    the Dashboard, and then touch Toner. Open EWS. See Configure the printer using the Embedded Web Server (EWS). 5. Replace the toner cartridge. 6. Visit hp.com/support if the problem persists. Troubleshoot print quality problems 103
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 115
    the toner density to a lower level. 5. Make sure that the printer is within the supported operating temperature and humidity range. 6. Replace the toner cartridge. 7. Visit hp.com/support if the problem persists. Possible solutions 1. Make sure that the cartridge is genuine HP cartridges. 2. Make
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 116
    com/support if the problem persists. NOTE: Both light and dark vertical streaks can occur when the printing environment is outside the specified range for temperature or humidity. Refer to your printer's environmental specifications for allowable temperature and humidity levels. Troubleshoot
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 117
    cleaning page. 4. Check the toner level in the cartridge. See Configure the printer using the Embedded Web Server (EWS). 5. Visit hp.com/support if the problem persists. Possible solutions 1. Reprint the document. 2. Check the paper type in the paper tray and adjust the printer settings to match. If
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 118
    use freshly opened paper. 3. Print in duplex mode. 4. Visit hp.com/support if the problem persists. 1. Reprint the document. 2. Extend the output bin extension. 3. If the defect is caused by extreme paper curl, complete the troubleshooting steps for Output curl. 4. Use a different paper type. 5. Use
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 119
    up the printer for faxing according to your home or office setup instructions. 2. Make sure the cartridges are installed and that full-size paper are still having problems faxing, verify that the fax settings listed in the report are correct. You can also use HP's online troubleshooting wizard. What
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 120
    test again to make sure it passes and the printer is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP support. Go to hp.com/support. This website provides information and utilities that can help you correct many common printer
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 121
    phone cord to your telephone wall jack, then connect the other end to the Fax port on the back of the printer. 110 Chapter 9 Solve problems
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 122
    equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 123
    ready for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line. Troubleshoot fax problems What kind of fax problem are you having? The display always shows Phone Off Hook ● HP recommends using
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 124
    a computer dial-up modem to send email or access the Internet. The printer is having problems sending and receiving faxes ● Make sure the printer is turned on. Look at the display tone, call your local telephone company for service. The printer is having problems sending and receiving faxes 113
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 125
    contact your DSL provider for support. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two manually; otherwise, the printer cannot receive the fax. ● If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 126
    one at a time and receiving a fax each time, until you identify which equipment is causing the problem. ● If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer is set
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 127
    to answer in the maximum number of rings supported. (The maximum number of rings varies by problems This topic describes how to troubleshoot wireless network issues. Introduction Use the troubleshooting printer is turned on. ● Verify that the service set identifier (SSID) is correct. Print the
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 128
    the access point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not separate the printer and wireless computer connects to. 2. Print a network configuration page. 3. Compare the service set identifier (SSID) on the information report to the SSID in the
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 129
    the router or printer connects to the same network that the computer connects to. a. Print the network configuration page. See Print printer reports. b. Compare the service set identifier (SSID) on the information report to the SSID in the printer information for the computer. 118 Chapter 9 Solve
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 130
    or firewall software is preventing your computer from connecting to the printer, use the HP online firewall troubleshooter to help solve the problem. ● Run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try to diagnose and fix the issue. The HP Print and
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 131
    without notice. Some statements might not be applicable for your printer or all countries/regions. For current information, visit hp.com/support. Select your country/region and language, find your printer, click Product Information, and check the product specifications for your printer. Technical
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 132
    ) 426.8 mm (16.80 in) 10.5 kg (23.1 lb) Power consumption, electrical specifications, and acoustic emissions For current information, visit hp.com/support and find your printer. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 133
    Caution: Sharp edge in close proximity ● Warning Laser Warning 122 Appendix A Printer specifications
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 134
    support options vary by product, country, and local legal requirements. Go to www.support.hp.com to learn about HP award-winning service and support period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 135
    HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 136
    request, please use the numbers below or visit www.hp.com.au and select the "Customer Service" option for the most current list of phone support numbers. Product Phone Support for all HP Products except those listed separately below 13 10 47 If dialing internationally: +61 2 8278-1039 DeskJet
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 137
    / ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee. Ireland 32, D-71034 Böblingen Österreich: HP Austria GmbH., Technologiestrasse 5, A-1120 Wien 126 Appendix B Service and support
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 138
    et répond des défauts de conformité existant lors de la délivrance. Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de l'installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalisée sous sa responsabilité ». Article L211
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 139
    nonjudicial_redress/eccnet/index_en.htm). Les consommateurs ont le droit de choisir de réclamer un service sous la garantie limitée HP ou auprès du vendeur au cours d'une garantie lé Calle Vicente Aleixandre, 1 Parque Empresarial Madrid - Las Rozas, E-28232 Madrid 128 Appendix B Service and support
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 140
    websted (ec.europa.eu/ consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Forbrugere har ret til at vælge, om de vil gøre krav på service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti. Norway HPs garanti er en begrenset
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 141
    átozott jótállás alapján vagy a kétéves, jogszabályban foglalt eladói szavatosság, illetve, ha alkalmazandó, a jogszabályban foglalt kötelező eladói jótállás alapján érvényesítik. 130 Appendix B Service and support
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 142
    Czech Republic Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy společností skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující: Česká republika: HP Inc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4 Vý
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 143
    :n vapaaehtoisesti antama kaupallinen takuu. HP:n myöntämästä takuusta maassanne vastaavan HP:n edustajan yhteystiedot ovat: Suomi: HP Finland Oy, Piispankalliontie, FIN - 02200 Espoo 132 Appendix B Service and support
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 144
    HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien oikeuksien lisäksi sen varalta, että tuote ei vastaa myyntisopimusta. Saat lisätietoja seuraavasta linkistä: Kuluttajansuoja (www.hp.com/go/eu-legal) tai voit käydä Euroopan kuluttajakeskuksen sivustolla (ec.europa.eu/
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 145
    for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact support. At HP's option, HP will either replace products that prove to be defective
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 146
    the warranty to the customer or any HP support contract with the customer. However, if product failure charge its standard time and materials charges to service the product for the particular failure or damage is genuine and take steps to resolve the problem. Your toner cartridge might not be a
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 147
    accepted at time of download. Use of the Freeware by you shall be governed entirely by the terms and conditions of such license. 136 Appendix B Service and support
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 148
    USE OF DATA. a. You agree that HP and its affiliates may collect, combine, and use device and individual user information you provide in relation to support services related to the Software Product. HP agrees not to use this information to market to you without your consent. Learn More about HP data
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 149
    with your HP Product and data provided by you on registration of your HP Product. As well as providing the upgrades and related support or other services, this data will be used for sending marketing communications to you (in each case with your express consent where required by applicable law
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 150
    to the Software Product or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control. 16. CONSUMER RIGHTS. Consumers in some countries, states or territories
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 151
    If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing the Software or warranty and support services for the Software which are not of a kind ordinarily acquired for personal, domestic or household use or consumption, then despite any other provision of this
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 152
    your country/region Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register your product URL links Country/region phone numbers are
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 153
    C Environmental product stewardship program This section describes the environmental-friendly product stewardship program at HP. Protecting the environment HP is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 154
    duplex feature (manual or automatic) return HP printing supplies. Multi-lingual program information and instructions are also included in every new HP LaserJet print in the HP Laser Printer Family Print Media Guide. This product is suitable for the use of service, or go to: www.hp.com/recycle Paper
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 155
    Electronic hardware recycling HP encourages customers to recycle used electronic hardware. For more information about recycling programs go to: www.hp.com/recycle Hardware recycling information (Brazil) Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 156
    The regulation of the implementation on China energy label for printer, and copier GB21521 TEC 1 1 2 2.1 GB21521 kWh GB21521 Restriction of Hazardous Substances statement (India) This product, as well as its related consumables and spares, complies with the reduction in hazardous
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 157
    The Table of Hazardous Substances/Elements and their Content (China) Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds 146 Appendix C Environmental
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 158
    .html Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) Taiwan Declaration of the Presence Condition of the Restricted Substances Marking hp.com/support EPEAT 147
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 159
    To access the latest user guides or manuals for your product, go to hp.com/support. Select Find your product, and then follow the on-screen instructions. For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 160
    D Regulatory information This section describes the regulatory statements. Regulatory statements The printer meets product requirements from regulatory agencies in your country/region. European Union & United Kingdom Regulatory Notice Products bearing the CE marking and UKCA marking comply with one
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 161
    to comply with the Class B limits of Part 15 of FCC rules. Canada - Industry Canada ICES-003 Compliance Statement CAN ICES-3(B)/NMB-3(B) Power cord instructions Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product label. The product uses either
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 162
    1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. For other US/Canada
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 163
    Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser. GS statement (Germany) Das Gerät ist nicht für
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 164
    3 2013 5-я и 6 12 12 HP Inc 1501 Page Mill Road, Palo Alto, California 94304, U.S 10 4-ші, 5 6 4 3 2013 5 6 12 12 125171 1 6А, стр.3 7 495 797 35 00 / +7 499 92132 50 050040 77/7 7 7 27 355 35 52 125171 16A блок 3 7 495 797 35 00 / +7 499 92132 50 050040 77
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 165
    an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 166
    its connection to the PSTN. Please follow the instructions provided in the user manual. If you experience network compatibility issues, please contact does it imply that any product is compatible with all of Telecom's network services. This equipment may not provide for the effective hand-over of a
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 167
    for you to make the necessary modifications in order to maintain uninterrupted service. If trouble is experienced with this equipment, please see the numbers in this manual for repair and (or) warranty information. If the trouble is causing harm to the telephone network, the telephone company may
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 168
    FCC compliance statement-United States Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 169
    China CMIIT Wireless statements Korean statement Taiwan statement (Traditional Chinese) Products with 5 GHz Operation Industry of Canada CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation in the 5.15- to 5.25-GHz frequency range.
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 170
    WARNING! Exposition aux émissions de fréquences radio. La puissance de sortie émise par ce périphérique est inférieure aux limites fixées par Industrie Canada en matière d'exposition aux fréquences radio. Néanmoins, les précautions d'utilisation du périphérique doivent être respectées afin de
  • HP LaserJet Pro MFP 3101-3108fdn | User Guide - Page 171
    in the printer, including cartridges that work today. Unless you are enrolled in certain HP programs such as Instant Ink or use other services that require automatic online firmware updates, most HP printers can be configured to receive updates either automatically or with a notification that allows
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