HP LaserJet Pro MFP M227 User Guide

HP LaserJet Pro MFP M227 Manual

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  • HP LaserJet Pro MFP M227 | User Guide - Page 1
    LaserJet Pro MFP M148-M149 LaserJet Pro MFP M227-M229 LaserJet Ultra MFP M230-M231 User Guide M148-M149 M227-M229 M230-M231 www.hp.com/support/ljM148MFP www.hp.com/support/ljM227MFP
  • HP LaserJet Pro MFP M227 | User Guide - Page 2
  • HP LaserJet Pro MFP M227 | User Guide - Page 3
    HP LaserJet Pro MFP M148-M149 HP LaserJet Pro MFP M227-M229 HP LaserJet Ultra MFP M230-M231 User Guide
  • HP LaserJet Pro MFP M227 | User Guide - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP LaserJet Pro MFP M227 | User Guide - Page 5
    Printer back view ...3 Interface ports ...4 2-line LCD control panel view (M148dw, M227d, M227sdn, M230sdn models 5 2-line LCD control-panel view (M148fdw, M227fdn models 6 Touchscreen control panel view (M227fdw, M230fdw models 8 Home screen layout ...9 How to use the touchscreen control panel
  • HP LaserJet Pro MFP M227 | User Guide - Page 6
    feature 33 Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature 33 Troubleshoot Cartridge Policy control panel How to print (Windows) ...48 Automatically print on both sides (Windows 48 Manually print on both sides (Windows) ...49 Print multiple pages per sheet (Windows)
  • HP LaserJet Pro MFP M227 | User Guide - Page 7
    Copy ...65 Make a copy ...66 Copy on both sides (duplex) ...68 Copy on both sides manually ...68 Additional copy tasks ...70 6 Scan ...71 Scan by using the HP Scan software (Windows) ...72 Scan by using the HP Easy Scan software (OS X) ...73 Set up the Scan to E-mail feature (touchscreen models only
  • HP LaserJet Pro MFP M227 | User Guide - Page 8
    the Scan to Network Folder Wizard (Windows 82 Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows) ...84 Step one: Access the HP Embedded Web Server (EWS 84 Step two: Configure the Scan to Network Folder feature 84 Set up the Scan to Network
  • HP LaserJet Pro MFP M227 | User Guide - Page 9
    Microsoft Word 103 Additional fax tasks ...104 8 Manage the printer ...105 Use HP Web Services applications (touchscreen models only 106 Change the printer connection type (Windows) ...107 firmware using the Firmware Update Utility 128 9 Solve problems ...129 Customer support ...130 ENWW vii
  • HP LaserJet Pro MFP M227 | User Guide - Page 10
    165 Visually inspect the toner cartridge and imaging drum 165 Check paper and the printing environment 166 Step one: Use paper that meets HP specifications 166 Step two: Check the environment 166 Step three: Set the individual tray alignment 166 Try a different print driver ...167 Check the
  • HP LaserJet Pro MFP M227 | User Guide - Page 11
    functioning ...186 Perform a wireless network diagnostic test 186 Reduce interference on a wireless network 187 Solve fax problems ...188 Introduction ...188 Fax troubleshooting checklist ...188 Solve general fax problems ...189 Faxes are sending slowly ...189 Fax quality is poor ...190 ENWW ix
  • HP LaserJet Pro MFP M227 | User Guide - Page 12
    Fax cuts off or prints on two pages 191 Index ...193 x ENWW
  • HP LaserJet Pro MFP M227 | User Guide - Page 13
    .com/ support/ljM148MFP, www.hp.com/support/ljM227MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW
  • HP LaserJet Pro MFP M227 | User Guide - Page 14
    front view ● Printer back view ● Interface ports ● 2-line LCD control panel view (M148dw, M227d, M227sdn, M230sdn models) ● 2-line LCD control-panel view (M148fdw, M227fdn models) ● Touchscreen control panel view (M227fdw, M230fdw models) Printer front view 12 13 1 OK 11 10 9 8 1 Output bin
  • HP LaserJet Pro MFP M227 | User Guide - Page 15
    Printer back view 1 5 2 4 3 1 Rear door (access for clearing jams) 2 Interface ports 3 Power connection 4 Serial number and product number label 5 Slot for cable-type security lock (on the rear cover of the printer) ENWW Printer views 3
  • HP LaserJet Pro MFP M227 | User Guide - Page 16
    Interface ports 1 2 3 4 1 USB interface port 2 Ethernet port 3 Fax "line in" port (for attaching the fax phone line to the printer) (fax models only) 4 Telephone "line out" port (for attaching an extension phone, answering machine, or other device) (fax models only) 4 Chapter 1 Printer
  • HP LaserJet Pro MFP M227 | User Guide - Page 17
    2-line LCD control panel view (M148dw, M227d, M227sdn, M230sdn models) 1 2 14 3 4 13 5 12 6 7 11 10 9 8 1 Control panel display This screen displays menus and printer information. 2 Left arrow button Use this button to navigate
  • HP LaserJet Pro MFP M227 | User Guide - Page 18
    requires user attention. If the Attention light is on, the printer is in an error state. 2-line LCD control-panel view (M148fdw, M227fdn models) 1 17 2 16 3 15 4 5 14 6 13 7 12 8 9 11 10 1 2-line control panel display This screen displays menus and printer information. 2 Left
  • HP LaserJet Pro MFP M227 | User Guide - Page 19
    5 Cancel button 6 Start Copy button Use this button to cancel a print job or to exit the control panel menus. Use this button to start a copy job. 7 Number of Copies button Use this button to set the number of copies to be produced. 8 Lighter/Darker button Use this button to adjust the
  • HP LaserJet Pro MFP M227 | User Guide - Page 20
    Touchscreen control panel view (M227fdw, M230fdw models) 1 2 3 45 1 Back button 2 Home button 3 Help button 4 Color touchscreen 5 Home page screen indicator Returns to the previous screen Provides access to the Home
  • HP LaserJet Pro MFP M227 | User Guide - Page 21
    Home screen layout 1 2 3 45 6 789 10 1 Reset button 2 Connection Information button 3 Printer status 4 Copy 5 Scan 6 Fax 7 USB 8 Supplies 9 Apps 2 10 Setup Touch this button to reset any temporary job settings to the default printer settings. Touch this button to open the Connection
  • HP LaserJet Pro MFP M227 | User Guide - Page 22
    How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. Action Touch Description Example Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling.
  • HP LaserJet Pro MFP M227 | User Guide - Page 23
    print driver from the support website for this printer: www.hp.com/support/ljM148MFP, www.hp.com/support/ljM227MFP Mac computers and OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com or from the support website, and then use HP Easy Start to install
  • HP LaserJet Pro MFP M227 | User Guide - Page 24
    the print driver, download HP Easy Start from 123.hp.com/LaserJet. Follow the steps provided to install the printer software and print driver. NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM148MFP, www.hp.com/support/ljM227MFP for HP's all-inclusive help for
  • HP LaserJet Pro MFP M227 | User Guide - Page 25
    mobile printing and ePrint capabilities are supported. ● Wi-Fi Direct (wireless models only) ● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected) ● HP ePrint app (Available for Android, iOS, and Blackberry) ● HP All-in-One Remote app for
  • HP LaserJet Pro MFP M227 | User Guide - Page 26
    mm (16.5 in) 403 mm (15.8 in) 624.4 mm (24.6 in) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljM148MFP, www.hp.com/support/ljM227MFP for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not
  • HP LaserJet Pro MFP M227 | User Guide - Page 27
    Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM148MFP, www.hp.com/support/ljM227MFP for HP's all-inclusive help for the printer. Find the following support: ● Install and configure ● Learn and use ● Solve problems
  • HP LaserJet Pro MFP M227 | User Guide - Page 28
    16 Chapter 1 Printer overview ENWW
  • HP LaserJet Pro MFP M227 | User Guide - Page 29
    .com/ support/ljM148MFP, www.hp.com/support/ljM227MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW
  • HP LaserJet Pro MFP M227 | User Guide - Page 30
    paper that is not wrinkled, folded, or damaged. 1. Open the Main input tray door by grasping the handle and pulling down. 2. Spread the paper-width guides to the correct size. 18 Chapter 2 Paper trays ENWW
  • HP LaserJet Pro MFP M227 | User Guide - Page 31
    of the Priority input tray. For information about how to orient the paper, see Priority input tray paper orientation on page 20. 4. Adjust the paper guides so that they lightly touch the paper stack, but do not bend the paper. NOTE: Do not adjust the paper
  • HP LaserJet Pro MFP M227 | User Guide - Page 32
    Priority input tray paper orientation Paper type Letterhead or Preprinted Image orientation Portrait Duplex mode 1-sided printing Paper size How to load paper Letter, Legal, Executive, Statement, Oficio (8.5 x 13), 4 x 6, 5 x 8, A4, A5, A6, RA5, B5 (JIS), B6 (JIS), 10 x 15 cm, Oficio (216 x
  • HP LaserJet Pro MFP M227 | User Guide - Page 33
    that is not wrinkled, folded, or damaged. 1. Open the Main input tray door by grasping the handle and pulling down. 2. Adjust the paper-width guides by squeezing the adjustment latch on the right guide and sliding the guides to the size of the paper being used. ENWW Load the Main input tray 21
  • HP LaserJet Pro MFP M227 | User Guide - Page 34
    3. Adjust the paper-length guide by sliding guide to the size of the paper being used. 4. Load the paper into the tray. For information about how to orient the paper, see Main input tray paper orientation on page 24. 22 Chapter 2 Paper trays ENWW
  • HP LaserJet Pro MFP M227 | User Guide - Page 35
    that they lightly touch the paper stack, but do not bend it. NOTE: Do not adjust the paper guides tightly against the paper stack. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. 6. If the paper is A4 size, Letter-size or smaller
  • HP LaserJet Pro MFP M227 | User Guide - Page 36
    Main input tray paper orientation Paper type Letterhead or preprinted Image orientation Portrait Duplex mode 1-sided printing Paper size How to load paper Letter, Legal, Executive, Statement, Oficio (8.5 x 13), 4 x 6, 5 x 8, A4, A5, A6, RA5, B5 (JIS), B6 (JIS), 10 x 15 cm, Oficio (216 x 340),
  • HP LaserJet Pro MFP M227 | User Guide - Page 37
    list, select the correct size for the envelopes. 5. In the Paper type drop-down list, select Envelope. 6. In the Paper source drop-down list, select Manual feed. 7. Click the OK button to close the Document Properties dialog box. 8. In the Print dialog box, click the OK button to print the job
  • HP LaserJet Pro MFP M227 | User Guide - Page 38
    Envelope orientation Tray Priority input tray Envelope size Envelope #10, Envelope Monarch, Envelope B5, Envelope C5, Envelope DL How to load envelopes Face up Short, postage end leading into the printer Main input tray Envelope #10, Envelope Monarch, Envelope B5, Envelope C5, Envelope DL Face
  • HP LaserJet Pro MFP M227 | User Guide - Page 39
    to print and load labels. To print labels using the manual feed option, follow these steps to select the correct settings in type drop-down list, select Labels. 6. In the Paper source drop-down list, select Manual feed. 7. Click the OK button to close the Document Properties dialog box. 8. In the
  • HP LaserJet Pro MFP M227 | User Guide - Page 40
    Label orientation Tray Priority input tray How to load labels Face-up Top edge leading into the printer Main input tray Face-up Top edge leading into the printer 28 Chapter 2 Paper trays ENWW
  • HP LaserJet Pro MFP M227 | User Guide - Page 41
    .com/ support/ljM148MFP, www.hp.com/support/ljM227MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW
  • HP LaserJet Pro MFP M227 | User Guide - Page 42
    many HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and www.hp.com/go/csr-faq. Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider
  • HP LaserJet Pro MFP M227 | User Guide - Page 43
    Item ADF replaceable film assembly Description Replacement film for the document feeder Self-replacement options Mandatory Part number RM2-1185-000CN ENWW Order supplies, accessories, and parts 31
  • HP LaserJet Pro MFP M227 | User Guide - Page 44
    button or the OK button on the printer control panel. 2. Open the following menus: ● System Setup ● Supply Settings ● Cartridge Policy 3. Select Authorized HP. Use the printer control panel to disable the Cartridge Policy feature 1. Open the menus by touching or pressing the Setup button or the OK
  • HP LaserJet Pro MFP M227 | User Guide - Page 45
    pane, select Supply Settings. 4. From the Cartridge Policy drop-down list, select Authorized HP. 5. Click the Apply button. Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature 1. Open the HP EWS. a. 2-line control panels: View the control-panel display to see the IP
  • HP LaserJet Pro MFP M227 | User Guide - Page 46
    Troubleshoot Cartridge Policy control panel error messages Error message 10.30.0X Unauthorized Cartridge Description Recommended action The administrator has configured this printer to use only genuine HP supplies that are still under warranty. The cartridge must be replaced to continue
  • HP LaserJet Pro MFP M227 | User Guide - Page 47
    . Turning the feature off does not turn off protection for cartridges that are currently installed. Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature 1. Open the HP EWS. a. 2-line control panels: View the control-panel display to see the IP address. Touchscreen control
  • HP LaserJet Pro MFP M227 | User Guide - Page 48
    Troubleshoot Cartridge Protection control panel error messages Error message 10.57 cartridge with a new toner or fleet of printers that initially protected it cartridge. using HP Cartridge Protection. The Cartridge Protection feature allows an administrator to restrict cartridges to work in only
  • HP LaserJet Pro MFP M227 | User Guide - Page 49
    toner cartridge for the printer, and it includes instructions to replace it. Toner-cartridge information This printer HP 30A Black LaserJet Toner Cartridge HP 30X Black LaserJet Toner Cartridge HP 31A Black LaserJet Toner Cartridge HP 94A Black LaserJet Toner Cartridge HP 94X Black LaserJet
  • HP LaserJet Pro MFP M227 | User Guide - Page 50
    1 1 Toner cartridge CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner-cartridge box. Remove and replace the toner cartridge 1. Lift the
  • HP LaserJet Pro MFP M227 | User Guide - Page 51
    2. Open the cartridge door. 3. Remove the used toner cartridge from the printer. 4. Remove the new-toner cartridge package from the box, and then pull the release tab on the packaging. ENWW Replace the toner cartridge 39
  • HP LaserJet Pro MFP M227 | User Guide - Page 52
    5. Remove the new toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for recycling. 6. Align the new toner cartridge with the tracks inside the printer, and install the new toner cartridge until it is firmly seated. 40 Chapter 3 Supplies, accessories, and
  • HP LaserJet Pro MFP M227 | User Guide - Page 53
    7. Close the cartridge door. 8. Lower the scanner assembly. ENWW Replace the toner cartridge 41
  • HP LaserJet Pro MFP M227 | User Guide - Page 54
    drum for the printer, and it includes instructions to replace it. Imaging drum information This that the country/region is correct. Item HP 32A Original LaserJet Imaging Drum Description Replacement imaging drum Cartridge number problems. 42 Chapter 3 Supplies, accessories, and parts ENWW
  • HP LaserJet Pro MFP M227 | User Guide - Page 55
    Information about recycling used imaging drums is in the imaging-drum box. Remove and replace the imaging drum 1. Lift the scanner assembly. 2. Open the cartridge door. 3. Temporarily remove the toner cartridge from the printer. ENWW Replace the imaging drum 43
  • HP LaserJet Pro MFP M227 | User Guide - Page 56
    4. Remove the used imaging drum from the printer. 5. Remove the new imaging drum package from the box, and then release the packaging. 1 2 6. Remove the new imaging-drum package from the package. 44 Chapter 3 Supplies, accessories, and parts ENWW
  • HP LaserJet Pro MFP M227 | User Guide - Page 57
    7. Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems. 8. Align the new imaging drum with the tracks inside the printer, and install the new imaging drum until it is firmly seated. 9. Align the toner
  • HP LaserJet Pro MFP M227 | User Guide - Page 58
    10. Close the cartridge door. 11. Lower the scanner assembly. 46 Chapter 3 Supplies, accessories, and parts ENWW
  • HP LaserJet Pro MFP M227 | User Guide - Page 59
    .com/ support/ljM148MFP, www.hp.com/support/ljM227MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW
  • HP LaserJet Pro MFP M227 | User Guide - Page 60
    installed. If the printer does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides manually. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties
  • HP LaserJet Pro MFP M227 | User Guide - Page 61
    Manually print on both sides (Windows) Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the
  • HP LaserJet Pro MFP M227 | User Guide - Page 62
    Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: In Windows
  • HP LaserJet Pro MFP M227 | User Guide - Page 63
    Additional print tasks Go to www.hp.com/support/ljM148MFP, www.hp.com/support/ljM227MFP. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom
  • HP LaserJet Pro MFP M227 | User Guide - Page 64
    software programs. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (OS X) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then
  • HP LaserJet Pro MFP M227 | User Guide - Page 65
    Print multiple pages per sheet (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Layout menu. NOTE: The name of the item varies for different software programs. 4. From the Pages per Sheet drop-down list
  • HP LaserJet Pro MFP M227 | User Guide - Page 66
    Additional print tasks Go to www.hp.com/support/ljM148MFP, www.hp.com/support/ljM227MFP. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom
  • HP LaserJet Pro MFP M227 | User Guide - Page 67
    and ePrint capabilities are supported. ● Wi-Fi Direct (wireless models only) ● HP ePrint via email ● HP ePrint software ● AirPrint methods: ● Automatic: Choosing this option sets the password to 12345678. ● Manual: Choosing this option generates a secure, randomly generated password. 4. On the
  • HP LaserJet Pro MFP M227 | User Guide - Page 68
    select the Print option. NOTE: If the mobile device does not support printing, install the HP ePrint mobile app. 8. Select the printer from the list of available , without a password prompt. If the connection method is set to Manual, you will need to either press the OK button, or provide
  • HP LaserJet Pro MFP M227 | User Guide - Page 69
    Android 4.0 and later tablets and phones with the HP Print Service or Mopria mobile printing plugin installed ● Most Windows 8.1 computers, tablets, and laptops that have the HP print driver installed The following devices and computer operating systems do not support Wi-Fi Direct, but can print to
  • HP LaserJet Pro MFP M227 | User Guide - Page 70
    be connected to a wired or wireless network and have Internet access. ● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected. Follow this procedure to enable HP Web Services and register with HP Connected: NOTE: The steps vary according to the type of
  • HP LaserJet Pro MFP M227 | User Guide - Page 71
    . 2. Open the following menus: ○ HP ePrint ○ Settings ○ Enable Web Services 3. Touch the Print button to read HP ePrint-enabled printers that are registered to your HP Connected account. The target HP printer can be located in the office or at locations across the globe. HP ePrint software supports
  • HP LaserJet Pro MFP M227 | User Guide - Page 72
    software, open the Print option from within your application, and then select HP ePrint from the installed printers list. Click the Properties button to configure print options. AirPrint Direct printing using Apple's AirPrint is supported for iOS and from Mac computers running macOS 10.13 and newer
  • HP LaserJet Pro MFP M227 | User Guide - Page 73
    NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/LaserJetMobilePrinting. ENWW Mobile printing 61
  • HP LaserJet Pro MFP M227 | User Guide - Page 74
    walk-up USB printing, for quickly printing files without sending them from a computer. The printer accepts standard USB flash drives in the USB port. It supports the following types of files: ● .pdf ● .jpg ● .prn and .PRN ● .cht and .CHT ● .pxl ● .pcl and .PCL ● .ps and .PS Step one: Access USB
  • HP LaserJet Pro MFP M227 | User Guide - Page 75
    Option two: Print photos 1. To print photos, select View and Print Photos. 2. Select the preview image of each photo to be printed, and then select Done. 3. When the summary screen opens, the following settings can be adjusted: ● Image Size ● Paper Size ● Paper Type ● Number of Copies ● Output Color
  • HP LaserJet Pro MFP M227 | User Guide - Page 76
    64 Chapter 4 Print ENWW
  • HP LaserJet Pro MFP M227 | User Guide - Page 77
    .com/ support/ljM148MFP, www.hp.com/support/ljM227MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW
  • HP LaserJet Pro MFP M227 | User Guide - Page 78
    Make a copy NOTE: The steps vary according to the type of control panel. 1 2 3 1 2-line control panel (fax models) 2 2-line control panel 3 Touchscreen control panel 2-line control panels: 1. Load the document on the scanner glass according to the indicators on the printer. 2. Press the
  • HP LaserJet Pro MFP M227 | User Guide - Page 79
    ● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting. ● Mixed: Use this setting for documents that contain a mixture of text and graphics. ● Text: Use this setting for documents that contain mostly text. ● Picture: Use this setting for
  • HP LaserJet Pro MFP M227 | User Guide - Page 80
    Copy on both sides (duplex) ● Copy on both sides manually Copy on both sides manually NOTE: The steps vary according to the type of control panel. 1 2 3 1 2-line control panel (fax models) 2 2-line control panel 3 Touchscreen control panel 2-line control panels: 1.
  • HP LaserJet Pro MFP M227 | User Guide - Page 81
    4. Scroll to and touch the Two-Sided button. 5. Swipe through the options, and then touch an option to select it. 6. Touch the Start Copy button to start copying. 7. The printer prompts you to load the next original document. Place it on the glass, and then touch the OK button. 8. Repeat this
  • HP LaserJet Pro MFP M227 | User Guide - Page 82
    Additional copy tasks Go to www.hp.com/support/ljM148MFP, www.hp.com/support/ljM227MFP. Instructions are available for performing specific copy tasks, such as the following: ● Copy or scan pages from books or other bound documents ● Copy mixed-size documents ●
  • HP LaserJet Pro MFP M227 | User Guide - Page 83
    .com/ support/ljM148MFP, www.hp.com/support/ljM227MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW
  • HP LaserJet Pro MFP M227 | User Guide - Page 84
    your computer. You can save the scanned image as a file or send it to another software application. 1. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start
  • HP LaserJet Pro MFP M227 | User Guide - Page 85
    feeder or on the scanner glass according to the indicators on the printer. 2. From the computer, open HP Easy Scan, which is located in the Applications folder. 3. Follow the on-screen instructions to scan the document. 4. When you have scanned all the pages, click File and then Save to save
  • HP LaserJet Pro MFP M227 | User Guide - Page 86
    server name, SMTP port number, or authentication information, contact the email/Internet service provider or system administrator for the information. SMTP server names and port names systems do not support the Scan to Email Wizard. 1. Open the HP Printer Assistant. 74 Chapter 6 Scan ENWW
  • HP LaserJet Pro MFP M227 | User Guide - Page 87
    not available, use Method two: Set up the Scan to Email feature via the HP Embedded Web Server (Windows) on page 76 3. In the Outgoing Email Profiles dialog, of configuration. 8. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check box. 9. Select
  • HP LaserJet Pro MFP M227 | User Guide - Page 88
    the Scan to E-mail feature ● Step three: Add contacts to the E-mail Address Book ● Step four: Configure the default E-mail Options Step one: Access the HP Embedded Web Server (EWS) 1. From the Home screen on the printer control panel, touch the Network button to display the IP address or host name
  • HP LaserJet Pro MFP M227 | User Guide - Page 89
    time of configuration. c. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check box. digit PIN. b. In the Confirm PIN field, re-enter the four digit PIN. NOTE: HP recommends creating a PIN to secure the email profile. NOTE: When a PIN is created,
  • HP LaserJet Pro MFP M227 | User Guide - Page 90
    Step three: Add contacts to the E-mail Address Book ▲ In the left navigation pane, click E-mail Address Book to add email addresses to the address book accessible from the printer. To enter an individual email address complete the following task: a. In the Contact Name field, enter the name of the
  • HP LaserJet Pro MFP M227 | User Guide - Page 91
    Book ● Step four: Configure the default E-mail Options Step one: Access the HP Embedded Web Server (EWS) Use one of the following methods to open the Server (EWS) interface. Method one: Use a web browser to open the HP Embedded Web Server (EWS) 1. From the Home screen on the printer control
  • HP LaserJet Pro MFP M227 | User Guide - Page 92
    time of configuration. c. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check box. digit PIN. b. In the Confirm PIN field, re-enter the four digit PIN. NOTE: HP recommends creating a PIN to secure the email profile. NOTE: When a PIN is created,
  • HP LaserJet Pro MFP M227 | User Guide - Page 93
    Step three: Add contacts to the E-mail Address Book ▲ In the left navigation pane, click E-mail Address Book to add email addresses to the address book accessible from the printer. To enter an individual email address complete the following task: a. In the Contact Name field, enter the name of the
  • HP LaserJet Pro MFP M227 | User Guide - Page 94
    wizards include the options for basic configuration. NOTE: Some operating systems do not support the Scan to Network Folder Wizard. 1. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in
  • HP LaserJet Pro MFP M227 | User Guide - Page 95
    , use Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows) on page 84 3. In the Network Folder Profiles Folder field in one of the following ways: a. Enter the file path manually. b. Click the Browse button and navigate to the folder location. c. Complete
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    the newly added sender email profile. Click Close to exit the wizard. Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows) ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: Configure the Scan to Network Folder feature Step one: Access the
  • HP LaserJet Pro MFP M227 | User Guide - Page 97
    Access with a PIN area: a. In the PIN (Optional) field, enter a four digit PIN. b. In the Confirm PIN field, re-enter the four digit PIN. NOTE: HP recommends creating a PIN to secure the destination folder. NOTE: When a PIN is created, it must be entered on the printer control panel each time a scan
  • HP LaserJet Pro MFP M227 | User Guide - Page 98
    Web Server (EWS) Use one of the following methods to open the Embedded Web Server (EWS) interface. Method one: Use a web browser to open the HP Embedded Web Server (EWS) 1. From the Home screen on the printer control panel, touch the Network button to display the IP address or host name
  • HP LaserJet Pro MFP M227 | User Guide - Page 99
    a. In the PIN (Optional) field, enter a four digit PIN. b. In the Confirm PIN field, re-enter the four digit PIN. NOTE: HP recommends creating a PIN to secure the destination folder. NOTE: When a PIN is created, it must be entered on the printer control panel each time a scan
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    Scan to a USB flash drive (touchscreen models only) 1. Load the document on the scanner glass or into the document feeder according to the indicators on the printer. 2. Insert a USB flash drive into the walk-up USB port. 3. The USB Flash Drive menu opens with the following options: ● Print Documents
  • HP LaserJet Pro MFP M227 | User Guide - Page 101
    must be connected to a network and the Scan to Email feature must be configured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the printer. 2. From the Home screen on the printer control
  • HP LaserJet Pro MFP M227 | User Guide - Page 102
    connected to a network and the Scan to Network Folder feature must be configured by using the Scan to Network Folder Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the printer. 2. From the Home screen on the printer
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    Additional scan tasks Go to www.hp.com/support/ljM148MFP, www.hp.com/support/ljM227MFP. Instructions are available for performing specific scan tasks, such as the following: ● How to scan a general photo or document ● How to scan as editable text (OCR) ●
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    92 Chapter 6 Scan ENWW
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    .com/ support/ljM148MFP, www.hp.com/support/ljM227MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW
  • HP LaserJet Pro MFP M227 | User Guide - Page 106
    to the same telephone jack the printer is connected to. Complete the instructions in each of the following four steps: Step 1: Identify the phone connection on the equipment and services already installed on the phone system. NOTE: The printer is an analog device. HP recommends using the printer
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    with an answering machine on page 97 Instructions for only three of the connection types are included here. For more information about connecting the printer with other connection types, go to the support website www.hp.com/support/ljM148MFP, www.hp.com/ support/ljM227MFP. NOTE: This printer is an
  • HP LaserJet Pro MFP M227 | User Guide - Page 108
    c. Select the Fax Setup menu. d. Select the Basic Setup menu. e. Select the Answer Mode setting. f. Select the Automatic option. 3. Continue to Step 3: Configure the fax time, date, and header on page 98. Shared voice/fax line Follow these steps to set up the printer on a shared voice/fax line. 1.
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    c. Select the Advanced Setup menu. d. Select the Detect Dial Tone setting, and then select On. 6. Continue to Step 3: Configure the fax time, date, and header on page 98. Shared voice/fax line with an answering machine Follow these steps to set up the printer on a shared voice/fax line with an
  • HP LaserJet Pro MFP M227 | User Guide - Page 110
    installed) NOTE: In the United States and many other countries/regions, setting the time, date, and other fax header information is a legal requirement. HP Fax Setup Wizard Access the Fax Setup Wizard after initial setup and software installation by following these steps. NOTE: The Fax Setup Wizard
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    the folder for the printer, and then select the printer name. 2. In the HP Printer Assistant, select Fax, and then select Fax Setup Wizard. 3. Follow the on-screen instructions in the Fax Setup Wizard to configure the fax settings. 4. Continue to Step 4: Run a fax test on page 100. Printer control
  • HP LaserJet Pro MFP M227 | User Guide - Page 112
    HP Printer Assistant, select Print, and then select HP Fax tab. 3. Follow the on-screen instructions to configure the fax settings. 4. Continue . 2. Select the Service menu. 3. Select the Fax Service menu. 4. Select the problem. The fax troubleshooting checklist has more information on resolving fax
  • HP LaserJet Pro MFP M227 | User Guide - Page 113
    Send a fax ● Fax from the flatbed scanner ● Fax from the document feeder ● Use speed dials and group-dial entries ● Send a fax from the software ● Send a fax from a third-party software program, such as Microsoft Word Fax from the flatbed scanner 1. Place the document face-down on the scanner glass.
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    , correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder. 2. Adjust the paper guides until they are snug against the paper. 123 123 3. From the Home screen on the printer control panel, touch the Fax icon. 4. Use the
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    bar, and then select the printer name. ● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. 2. In the HP Printer Assistant, select Fax, and then select Send Fax. 3. Enter the fax number of one or more
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    Additional fax tasks Go to www.hp.com/support/ljM148MFP, www.hp.com/support/ljM227MFP. Instructions are available for performing specific fax tasks, such as the following: ● Create and manage fax speed dial lists ● Configure fax billing codes ● Use a fax printing
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    .com/ support/ljM148MFP, www.hp.com/support/ljM227MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW
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    the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Touch HP Web Services. 3. Touch Enable Web Services. 4. To print the HP Web Services Terms of Use, touch Print. 5. Touch OK to complete the procedure. After you download an application from the
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    from a USB to a wireless connection. To open Device Setup & Software, complete the following procedure: 1. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the
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    Receive notification of printer and supplies events ● View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use
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    website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. ENWW Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 109
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    percent life remaining of HP supplies. ● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life Change the settings for Cartridge is low alerts and other supplies information. ● Service: Perform the cleaning procedure on the printer. ● Save and Restore: Save
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    Scan tab Configure the Scan to Network Folder and Scan to E-mail features. (MFP printers only) ● Network Folder Setup: Configure folders on the network to which ability to change network settings from your computer. HP Web Services tab Use this tab to set up and use various Web
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    HP Utility. ● All Settings: Click this button to return to the HP Utility main view. ● HP Support: Click this button to open a browser and go to the HP support website. ● Supplies: Click this button to open the HP the printer Service ID ( types of files: ○ HP LaserJet printer command language (.PRN)
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    nearing the end of their estimated life. Change paper size and type for each of the trays. Open the HP Embedded Web Server (EWS) for the printer. NOTE: USB connections are not supported. Configure a proxy server for the printer. Set up the fields in the fax header and configure how the printer
  • HP LaserJet Pro MFP M227 | User Guide - Page 126
    or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Link speed sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function
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    . Change settings as needed. Rename the printer on a network To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server. NOTE: The steps vary according to the type of control panel. 1 2 3 1 2-line control panel (fax models) 2 2-line control panel
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    3 Touchscreen control panel 2-line control panels 1. On the printer control panel, press the button. 2. Open the following menus: ● Network Setup ● IPv4 Config Method ● Manual 3. Use the arrow keys and the OK button to enter the IP address, subnet mask, and default gateway, and then touch the OK
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    printer control panel, touch the Setup button. 2. Scroll to and touch the Network Setup menu. 3. Touch the IPv4 Config Method menu, and then touch the Manual button. 4. Use the keypad on the touchscreen to enter the IP address, and touch the OK button. Touch the Yes button to confirm. 5. Use the
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    1. 2-line control panels: On the printer control panel, press the button. Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Open the following menus: ● Network Setup ● Link Speed 3. Select one
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    ● Lock the formatter Assign or change the system password using the Embedded Web Server Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings. NOTE: The steps vary according to the type of control panel
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    b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
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    Configure the Quiet Print Mode settings Introduction This printer has a quiet mode that reduces noise during printing. When quiet mode is turned on, the printer prints at a slower speed. NOTE: Quiet Print Mode reduces the printer print speed, which might improve print quality. Use one of the
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    Method two: Configure the Quiet Print Mode settings from HP Embedded Web Server (EWS) NOTE: The steps vary according to the type of control panel. 1 2 3 1 2-line control panel (fax models) 2 2-line control panel 3 Touchscreen control
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    printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in
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    2 2-line control panel 3 Touchscreen control panel 1. 2-line control panels: On the printer control panel, press the button. Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Open the
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    1. 2-line control panels: On the printer control panel, press the button. Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Open the following menus: ● System Setup ● Energy Settings ● Shut
  • HP LaserJet Pro MFP M227 | User Guide - Page 138
    ● System Setup ● Energy Settings ● Delay Shut Down 3. Select one of the delay options: ● No Delay: The printer shuts down after a period of inactivity determined by the Shut Down After setting. ● When Ports Are Active: When this option is selected the printer will not shut down unless all ports are
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    the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. There are two supported methods to
  • HP LaserJet Pro MFP M227 | User Guide - Page 140
    button. Open the Service menu, open the LaserJet Update menu, and manually download and install the Firmware Update Utility from HP. to use this method. 1. Go to www.hp.com/support, select your country/region language, click Get 6. Follow the on-screen instructions to complete the installation, and
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    quality ● Solve wired network problems ● Solve wireless network problems ● Solve fax problems For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM148MFP, www.hp.com/support/ljM227MFP. HP's all-inclusive help for
  • HP LaserJet Pro MFP M227 | User Guide - Page 142
    HP service or maintenance agreements Register the printer Country/region phone numbers are on the flyer that was in the box with the printer or at support.hp.com. www.hp.com/support/ljM148MFP, www.hp.com/support/ ljM227MFP www.hp.com/go/carepack www.register.hp.com 130 Chapter 9 Solve problems
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    the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams. For screens that contain message that describes the problem. The message also contains instructions to help solve the problem. ENWW Control panel help system (touchscreen models
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    Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Open the following menus: ● Service ● Restore Defaults 3. Touch or press the OK button. The printer automatically restarts. 132 Chapter 9 Solve
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    is no longer acceptable. The cartridge does not need to be replaced now unless the print quality is no longer acceptable. Once an HP cartridge has reached Very Low, HP's Premium Protection Warranty on that cartridge has ended. Change the "Very Low" settings You can change the way the printer reacts
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    service or support provider. To access, in a supported web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply website, which provides options for purchasing Original HP supplies. 134 Chapter 9 Solve problems
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    or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up
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    prompt to feed the paper manually. Load paper, and continue. 1 2 2. Use only paper that meets HP specifications for this printer. 3. Verify that guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide
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    the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. 7. Make sure the printing environment is within recommended specifications. The document feeder jams, skews, or picks up multiple sheets of paper NOTE: This information applies to MFP printers
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    Clear paper jams Introduction The following information includes instructions for clearing paper jams from the product. ● Jam locations ● Experiencing frequent or 3 4 5 1 Document feeder 2 Cartridge area 3 Output bin 4 Duplexer 5 Main input tray 138 Chapter 9 Solve problems ENWW
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    ? Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem. NOTE: The steps vary according Touch the Setup icon to open the menu. b. Open the Service menu. ENWW Clear paper jams 139
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    Setup menu displays. Touch the Setup icon to open the menu. b. Open the Reports menu. c. Select Configuration Report. If none of these steps resolves the problem, the printer might need service. Contact HP customer support. 140 Chapter 9 Solve
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    Clear jams in the document feeder The following information describes how to clear paper jams in the document feeder. When a jam occurs, 2-line control panel displays an error message and the touchscreen control panel displays an animation that assists in clearing the jam. 1. Remove any paper from
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    4. Remove any jammed paper. 5. Close the document-feeder cover. Make sure it is completely closed. 142 Chapter 9 Solve problems ENWW
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    white plastic backing, gently pull it out. 7. Lower the scanner lid. HEWLETT-PACKARD HEWLETT-PACKARD NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted tightly against the document. Remove all staples and paper clips from original documents. NOTE: Original
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    assists in clearing the jam. 1. Slowly pull the jammed paper out of the printer. 2. Lift the scanner assembly. 3. Open the cartridge door. 144 Chapter 9 Solve problems OK OK ENWW
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    4. Remove the toner cartridge from the printer. OK 5. Remove the imaging drum from the printer. OK 6. Remove any jammed paper from the tonercartridge area. Use both hands to remove jammed paper to avoid tearing the paper. OK ENWW Clear paper jams 145
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    7. Pull out the green tab to release the jam-access cover. OK 8. Remove any jammed paper. OK 9. Close the jam-access cover. OK 146 Chapter 9 Solve problems ENWW
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    10. Align the imaging drum with the tracks inside the printer, and install the imaging drum until it is firmly seated. OK 11. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is firmly seated. OK ENWW Clear paper jams 147
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    12. Close the cartridge door. OK 13. Lower the scanner assembly. OK 148 Chapter 9 Solve problems ENWW
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    Clear jams in the toner-cartridge area The following information describes how to clear paper jams in the toner-cartridge area. When a jam occurs, 2line control panel displays an error message and the touchscreen control panel displays an animation that assists in clearing the jam. 1. Lift the
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    4. Remove the imaging drum from the printer. 5. Remove any jammed paper from the toner- cartridge area. Use both hands to remove jammed paper to avoid tearing the paper. 6. Pull out the green tab to release the jam-access cover. OK OK OK 150 Chapter 9 Solve problems ENWW
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    7. Remove any jammed paper. OK 8. Close the jam-access cover. OK 9. Align the imaging drum with the tracks inside the printer, and install the imaging drum until it is firmly seated. OK ENWW Clear paper jams 151
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    10. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is firmly seated. 11. Close the cartridge door. 12. Lower the scanner assembly. OK OK OK 152 Chapter 9 Solve problems ENWW
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    Clear jams in the output bin Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam occurs, 2-line control panel displays an error message and the touchscreen control panel displays an animation that assists in clearing the jam. 1. If paper is
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    4. Pull out the green tab to release the jam-access cover. OK 5. Remove any jammed paper. OK 6. Close the jam-access cover. OK 154 Chapter 9 Solve problems ENWW
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    7. Close the cartridge door. OK 8. Lower the scanner assembly. OK ENWW Clear paper jams 155
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    jammed paper from the duplex area. Use both hands to remove jammed paper to avoid tearing the paper. 3. Close the rear door. 156 Chapter 9 Solve problems ENWW
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    4. Lift the scanner assembly. 5. Open the cartridge door. 6. Pull out the green tab to release the jam-access cover. OK OK OK ENWW Clear paper jams 157
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    7. Remove any jammed paper. OK 8. Close the jam-access cover. OK 158 Chapter 9 Solve problems ENWW
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    9. Close the cartridge door. OK 10. Lower the scanner assembly. OK ENWW Clear paper jams 159
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    two slots to pry the film assembly away from the scanner body. 3. Slide the assembly in the direction indicated to remove it. 160 Chapter 9 Solve problems ENWW
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    4. Clean the glass strip and the film assembly with a lint-free cloth. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and
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    the order presented to resolve the issue. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing. Check the paper-type setting for the print job Check the paper type
  • HP LaserJet Pro MFP M227 | User Guide - Page 175
    Check the paper type setting (OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a type from the Media
  • HP LaserJet Pro MFP M227 | User Guide - Page 176
    if applicable, the status of other replaceable maintenance parts. Print quality problems can occur when using a toner cartridge that is at its estimated when a supply level is very low. After an HP supply has reached the very low threshold, HP's premium protection warranty on that supply has ended.
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    ● Service ● Cleaning Page 3. Load plain letter or A4 paper when you are prompted, imaging drum. CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner
  • HP LaserJet Pro MFP M227 | User Guide - Page 178
    Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of good quality and free of cuts,
  • HP LaserJet Pro MFP M227 | User Guide - Page 179
    Test Page 3. Select the tray to adjust, and then follow the instructions on the printed pages. 4. Print the test page again to verify HP Web site: www.hp.com/support/ljM148MFP, www.hp.com/ support/ljM227MFP. HP PCL.6 driver HP PCL 6 driver If available, this printer-specific print driver supports
  • HP LaserJet Pro MFP M227 | User Guide - Page 180
    This product-specific print driver supports Windows 8 and newer operating systems that support version 4 drivers. For a list of supported operating systems, go to www.hp.com/go/ support. ● Recommended for printing steps vary according to the type of control panel. 168 Chapter 9 Solve problems ENWW
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    1 2 3 1 2-line control panel (fax models) 2 2-line control panel 3 Touchscreen control panel 1. 2-line control panels: On the printer control panel, press the Setup button. Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup menu displays.
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    feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for
  • HP LaserJet Pro MFP M227 | User Guide - Page 183
    Check the paper settings NOTE: The steps vary according to the type of control panel. 1 2 3 1 2-line control panel (fax models) 2 2-line control panel 3 Touchscreen control panel 2-line control panels 1. Press the Copy Menu button. 2. Open the Paper menu. 3. Select the paper size that is
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    and graphics. ● Text: Use this setting for documents that contain mostly text. ● Picture: Use this setting for documents that contain mostly graphics. 172 Chapter 9 Solve problems ENWW
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    so the copy is not cropped. Clean the pickup rollers and separation pad in the document feeder If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad. 1. Open the document-feeder cover. ENWW Improve copy
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    the glass or platen. They might seep and damage the printer. 3. Close the document-feeder cover. Make sure it is completely closed. 174 Chapter 9 Solve problems ENWW
  • HP LaserJet Pro MFP M227 | User Guide - Page 187
    feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for
  • HP LaserJet Pro MFP M227 | User Guide - Page 188
    icon to open the menu. 2. Open the following menus: a. Fax Setup b. Advanced Setup c. Fax Resolution 3. Select a resolution setting, and then touch OK. 176 Chapter 9 Solve problems ENWW
  • HP LaserJet Pro MFP M227 | User Guide - Page 189
    for error correction is On. You should turn off error correction only if you are having trouble sending or receiving a fax, and you are willing to accept the errors in the menu. 2. Open the following menus: a. Service b. Fax Service c. Error Correction ENWW Improve fax image quality 177
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    3. Touch the menu. 4. Touch the On button. 178 Chapter 9 Solve problems ENWW
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    Check the fit-to-page setting If the printer printed a fax job off the page, turn on the fit-to-page feature from the printer control panel. NOTE: Make sure that the default paper size setting matches the size of the paper in the tray. NOTE: The steps vary according to the type of control panel. 1
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    the pickup rollers and separation pad in the document feeder If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad. -feeder cover. Make sure it is completely closed. 180 Chapter 9 Solve problems ENWW
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    supplies status. Check the sender's fax machine Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the following changes: ● Make sure the
  • HP LaserJet Pro MFP M227 | User Guide - Page 194
    settings for the network ● New software programs might be causing compatibility problems ● The computer or workstation might be set up incorrectly ● The printer is disabled, or other network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is a function of
  • HP LaserJet Pro MFP M227 | User Guide - Page 195
    printer is using incorrect link speed and duplex settings for the network HP recommends leaving these settings in automatic mode (the default setting). If for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and
  • HP LaserJet Pro MFP M227 | User Guide - Page 196
    problems the troubleshooting information to help resolve issues. NOTE: To determine whether HP NFC radio in the printer is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to , walls, or support columns containing metal or concrete do not separate the
  • HP LaserJet Pro MFP M227 | User Guide - Page 197
    For OS X, verify that the wireless router supports Bonjour. The printer does not print after the 5. Verify that you can open the printer HP Embedded Web Server from a computer on the 2. Print a configuration page. 3. Compare the service set identifier (SSID) on the configuration page to problems 185
  • HP LaserJet Pro MFP M227 | User Guide - Page 198
    connects to the same network that the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer. according to the type of control panel. 186 Chapter 9 Solve problems ENWW
  • HP LaserJet Pro MFP M227 | User Guide - Page 199
    lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network. ENWW Solve wireless network problems 187
  • HP LaserJet Pro MFP M227 | User Guide - Page 200
    troubleshooting checklist ● Solve general fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem button. b. Select Service, and then www.hp.com/support,
  • HP LaserJet Pro MFP M227 | User Guide - Page 201
    instructions to complete the installation, and then click the Exit button to close the utility. 4. Verify that the fax was set up when the printer software was installed. From the computer, in the HP program folder, run the Fax Setup Utility. 5. Verify that the telephone service supports analog
  • HP LaserJet Pro MFP M227 | User Guide - Page 202
    slows transmission speed. ● Turn on the Error Correction setting from the control panel. a. Open the Setup Menu menu. b. Open the Service menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e. Select the On setting. ● Check the toner cartridges and replace if necessary. ● Ask the
  • HP LaserJet Pro MFP M227 | User Guide - Page 203
    to Page setting is off and the Default Paper Size setting is set to letter, a legal size original prints on two pages. ENWW Solve fax problems 191
  • HP LaserJet Pro MFP M227 | User Guide - Page 204
    192 Chapter 9 Solve problems ENWW
  • HP LaserJet Pro MFP M227 | User Guide - Page 205
    from 102 paper-feeding problems 137 double-sided copying 68 double-sided printing Mac 52 Windows 49 drivers, supported 11 duplex 68 duplex printing Mac 52 duplex printing (double-sided) settings (Windows) 48 Windows 49 duplexer locating 3 duplexing manually (Mac) 52 manually (Windows) 49 E EconoMode
  • HP LaserJet Pro MFP M227 | User Guide - Page 206
    HP Web Services applications 106 enabling 106 I image quality check toner-cartridge status 163 interface ports locating 3 Internet Explorer, versions supported HP 3 power switch, locating 2 print drivers, supported 11 print on both sides Mac 52 manually, Windows 49 Windows 49 printing from USB flash
  • HP LaserJet Pro MFP M227 | User Guide - Page 207
    printing 62 web browser requirements HP Embedded Web Server 108 Web Services applications 106 enabling 106 Web sites customer support 130 weight, printer 13 Wi-Fi Direct Printing 55 Wi-Fi Direct printing 13 Windows faxing from 103 wireless network troubleshooting 184 wireless network interference
  • HP LaserJet Pro MFP M227 | User Guide - Page 208
    196 Index ENWW
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User Guide
LaserJet Pro MFP M148-M149
LaserJet Pro MFP M227-M229
LaserJet Ultra MFP M230-M231
www.hp.com/support/ljM148MFP
www.hp.com/support/ljM227MFP
M148-M149
M227-M229
M230-M231