HP LaserJet Pro MFP M428-M429 User Guide

HP LaserJet Pro MFP M428-M429 Manual

Get HP LaserJet Pro MFP M428-M429 PDF manuals and user guides View all HP LaserJet Pro MFP M428-M429 manuals
Add to My Manuals
Save this manual to your list of manuals

HP LaserJet Pro MFP M428-M429 manual content summary:

  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 1
    HP LaserJet Pro MFP M329, M428-M429 User Guide www.hp.com/videos/LaserJet www.hp.com/support/ljM329MFP www.hp.com/support/ljM428MFP www.hp.com/support/ljM429MFP
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 2
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 3
    HP LaserJet Pro MFP M329, M428-M429 User Guide
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 5
    back view ...5 Control panel view ...6 How to use the touchscreen control panel 8 Printer specifications ...9 Technical specifications ...9 Supported operating systems ...9 Mobile printing solutions ...11 Printer dimensions ...11 Power consumption, electrical specifications, and acoustic emissions
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 6
    parts ...33 Dynamic security ...34 Configure the HP toner-cartridge-protection supply settings 35 Introduction ...35 Enable or disable the How to print (macOS) ...49 Automatically print on both sides (macOS 49 Manually print on both sides (macOS) ...49 Print multiple pages per sheet (macOS) ...
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 7
    on both sides automatically ...64 Copy on both sides manually ...64 Copy an identification card ...64 Additional copy tasks ...65 6 Scan ...67 Scan by using HP Scan software (Windows) ...67 Scan by using HP Easy Scan Software (macOS) ...68 Set up Scan to Email ...69 Introduction ...69 Before you
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 8
    feature 76 Set up Scan to SharePoint ...77 Step one: Access the HP Embedded Web Server (EWS 77 Step two: Set up Scan to SharePoint ...77 Set up answering machine 87 Install the HP Fax software in Windows (optional 88 Send a fax ...89 Send a fax by dialing manually from the printer control panel
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 9
    ...97 Use HP Web Services applications ...97 Change the printer connection type (Windows) ...98 Advanced configuration with HP Embedded Web Server the HP Printer Update utility 109 9 Solve problems ...111 Customer support ...111 Control panel help system ...112 Restore the factory-set defaults
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 10
    151 Step one: Use paper that meets HP specifications 151 Step two: Check the environment 151 Step three: Set the individual tray alignment 151 Try a different print driver ...152 Check the EconoMode settings 152 Adjust print density ...153 Troubleshoot image defects ...153 Improve copy and scan
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 11
    Check the paper settings ...163 Check the image adjustment settings ...163 Optimize for text or pictures ...163 Check the scanner resolution and color settings on the computer on a wireless network 174 Solve fax problems ...175 Introduction ...175 Fax troubleshooting checklist ...175 ENWW ix
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 12
    Solve general fax problems ...177 Faxes are sending slowly ...177 Fax quality is poor ...177 Fax cuts off or prints on two pages 178 Index ...179 x ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 13
    .com/ support/ljM329MFP, www.hp.com/support/ljM428MFP, or www.hp.com/support/ljM429MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 14
    ● Caution: Hot surface ● Caution: Keep body parts away from moving parts ● Caution: Sharp edge in close proximity ● Warning Potential shock hazard Review this important safety information. 2 Chapter 1 Printer overview ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 15
    injury from fire or electric shock. ● Read and understand all instructions in the user guide. ● Observe all warnings and instructions marked on the product. ● Use only a grounded electrical outlet software used in this printer, visit www.hp.com/software/opensource. ENWW Open source license 3
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 16
    9 4 8 1 7 2 6 3 5 Number 1 2 3 4 5 6 7 8 9 Description Control panel (tilts up for easier viewing) Document feeder Scanner Front door release button (access to the toner cartridge) Power on/off button Tray 3 (optional) Tray 2 Tray 1 Output bin extension 4 Chapter 1 Printer overview ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 17
    Number 10 11 Description Output bin Walk-up USB port (for printing and scanning without a computer) Printer back view Identify the parts on the back of the printer. Figure 1-2 Printer rear view 10 1 9 2 8 3 4 7 5 6 Number 1 2 3 4 5 6 7 8 9 10 Description USB port (for job storage and
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 18
    -left corner of most screens. NOTE: For more information about the printer control panel features, go to www.hp.com/support/ljM329MFP, www.hp.com/support/ljM428MFP, or www.hp.com/support/ljM429MFP. NOTE: The features that appear on the Home screen can vary, depending on the printer configuration
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 19
    report, which helps diagnosing network connection issues. HP ePrint icon: Opens the Web Services Summary menu, where you can check ePrint status details, change ePrint settings, or print an Info page. Wi-Fi view the estimated level and pages remaining for the toner cartridge. ENWW Printer views 7
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 20
    Table 1-1 Home screen icons (continued) Icon Purpose Paper Setup icon: Opens the Paper Setup menu, where you can configure the default Paper Size and Paper Type for the paper trays. Fax Status icon: Displays status information for the Auto Answer function, fax logs, and the fax sound volume. ECO
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 21
    with this printer. Download HP Easy Start either from 123.hp.com/ LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start is not included in the HP Software Installer. 1. Go to 123.hp.com/LaserJet. 2. Follow the steps provided to
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 22
    macOS Sierra v10.12, macOS High Sierra v10.13, macOS Mojave v10.14 To install the print driver, download HP Easy Start from 123.hp.com/ LaserJet. Follow the steps provided to install the printer software and print driver. 1 Windows 8 RT support is provided through Microsoft IN OS Version 4, 32-bit
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 23
    Cloud Print ● AirPrint ● Android Printing ● HP Roam Printer dimensions Make sure your printer environment is large enough to accommodate the printer. 3 3 1 1 2 2 HEWLETT-PACKARD 1 2 2 Table 1-5 Dimensions for the M329, M428, and M429 models Measurement Printer fully closed 1. Height 323
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 24
    Table 1-5 Dimensions for the M329, M428, and M429 models (continued) Measurement Printer fully closed Printer fully opened 2. Depth 390 mm (15.3 in) 839 mm (33 in) 3. Width 420 mm (16.5 in) 453 mm (
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 25
    be in an environment that meets certain power specifications. For current information, see the support home page for your printer:www.hp.com/support/ljM329MFP, www.hp.com/support/ljM428MFP, or www.hp.com/support/ljM429MFP. CAUTION: Power requirements are based on the country/region where the printer
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 26
    installation For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the web. Go to www.hp.com/support/ljM329MFP, www.hp.com/support/ljM428MFP, or www.hp.com/support/ljM429MFP for HP's all-inclusive help for
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 27
    ● Load and print envelopes For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Introduction
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 28
    the left and right side of the tray and pulling down. 2. Slide out the tray extension. 3. For long paper, flip out the tray extension to support the paper. 16 Chapter 2 Paper trays ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 29
    4. Press down on the tab on the right paper guide, and then spread the paper guides to the correct size. 5. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximumheight indicators. For
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 30
    on the tab on the right paper guide, and then adjust the paper guides so that they lightly touch the paper stack but do not bend the paper. 7. At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 31
    Table 2-1 Tray 1 paper orientation Paper type Letterhead or preprinted Output 1-sided printing How to load paper Face-up Top edge leading into the printer 123 Letterhead or preprinted 2-sided printing Face-down Top edge leading into the printer 123 ENWW Load paper to Tray 1 19
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 32
    Load paper to Tray 2 Review the following information about loading paper to Tray 2. ● Introduction ● Load Paper Tray 2 ● Tray 2 paper orientation Introduction The following information describes how to load paper into Tray 2. Load Paper Tray 2 This tray holds up to 250 sheets of 75 g/m2 (20 lb)
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 33
    squeezing the adjustment latch on the left guide and sliding the guides to the size of the paper being used. 8.5 A4 / A5 B5 2 3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size of the paper being used. A4 11 B5 2 ENWW Load paper to Tray 2 21
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 34
    markings in the tray. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 35
    Table 2-2 Tray 2 paper orientation Paper type Letterhead or preprinted Output 1-sided printing Letterhead or preprinted 2-sided printing 123 How to load paper Face-down Top edge toward the front of the tray 1 123 2 Face-up Top edge toward the front of the tray 1 2 ENWW Load paper to Tray 2 23
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 36
    Load paper to Tray 3 Review the following information about loading paper to Tray 3. ● Introduction ● Load Paper Tray 3 (optional) ● Tray 3 paper orientation Introduction The following information describes how to load paper into Tray 3. Load Paper Tray 3 (optional) This tray holds up to 550 sheets
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 37
    squeezing the adjustment latch on the left guide and sliding the guides to the size of the paper being used. 8.5 A4 / A5 B5 3 3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size of the paper being used. A4 11 B5 3 ENWW Load paper to Tray 3 25
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 38
    in the tray. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 39
    Table 2-3 Tray 3 paper orientation Paper type Letterhead or preprinted Output 1-sided printing Letterhead or preprinted 2-sided printing 123 How to load paper Face-down Top edge at the front of the tray 1 2 3 123 3 Face-up Top edge at the front of the tray 1 2 3 3 ENWW Load paper to Tray 3 27
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 40
    . Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print envelopes To
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 41
    Table 2-4 Envelope orientation Tray Tray 1 How to load Face-up Short, postage-end leading into the printer ENWW Load and print envelopes 29
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 42
    30 Chapter 2 Paper trays ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 43
    the HP toner-cartridge-protection supply settings ● Replace the toner cartridge For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 44
    America and Latin America only HP 58A Black Original LaserJet Toner Cartridge Standard-capacity replacement 58A black toner cartridge M428 models only. HP 58X High Yield Black Original High-capacity replacement black 58X LaserJet Toner Cartridge toner cartridge M428 models only. For use in
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 45
    High-capacity replacement black 76X LaserJet Toner Cartridge toner cartridge M428 models only. For use in China and India only HP 77A Black Original LaserJet Toner Cartridge Standard-capacity replacement 77A black toner cartridge M329 and M429 models only. HP 77X High Yield Black Original
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 46
    Table 3-3 Customer self-repair parts Item Multipurpose tray roller 250-sheet paper input tray HP LaserJet 1 x 550 Paper Feeder Tray 2 paper pickup roller assembly Tray 3 paper pickup roller assembly Tray 2 separation roller assembly Tray 3 separation roller assembly Description Replacement tray
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 47
    Configure the HP toner-cartridge-protection supply settings A network administrator can configure the toner-cartridge-protection settings using the printer control panel or the HP Embedded Web Server (EWS). ● Introduction ● Enable or disable the Cartridge Policy feature ● Enable or disable the
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 48
    the top of the screen downward to open the Dashboard, and then touch the Setup icon . 2. Open the following menus: 1. Supply Settings 2. Cartridge Policy 3. Touch Authorized HP to enable the feature. Use the printer control panel to disable the Cartridge Policy feature From the printer control panel
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 49
    Settings. 4. In the Cartridge Policy area, click the drop-down menu and select Authorized HP. 5. Click Apply to save the changes. Use the HP HP cartridges can be used. 1. Open the HP Settings tab. 3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 50
    HP Embedded Web Server (EWS) to disable the Cartridge Protection feature NOTE: Enabling or disabling this feature might require entering an administrator password. Check with your administrator to determine if an administrator password has been set , all subsequent toner cartridges installed in
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 51
    stolen and used in other printers. 1. Open the HP Embedded Web Server (EWS): a. From the Home Settings. 4. In the Cartridge Protection area, click the drop-down menu and select On. 5. Click Apply to save the changes. CAUTION: After enabling Cartridge Protection for the printer, all subsequent toner
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 52
    replacement instructions. Reinsert the toner cartridge HP 58A Black Original LaserJet Toner Cartridge Standard-capacity replacement 58A black toner cartridge M428 models only. HP 58X High Yield Black Original High-capacity replacement black 58X LaserJet Toner Cartridge toner cartridge M428
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 53
    High-capacity replacement black 76X LaserJet Toner Cartridge toner cartridge M428 models only. For use in China and India only HP 77A Black Original LaserJet Toner Cartridge Standard-capacity replacement 77A black toner cartridge M329 and M429 models only. HP 77X High Yield Black Original
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 54
    Remove and replace the cartridge Follow these steps to replace the toner cartridge. 1. Press the front door release button. 1 2 2. Open the front door. 42 Chapter 3 Supplies, accessories, and parts ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 55
    used toner cartridge from the printer. 4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging. 5. Remove the toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for recycling. ENWW Replace the toner cartridge
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 56
    6. Hold both ends of the toner cartridge and rock it 5-6 times. 7. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is firmly seated. 8. Close the front door. 44 Chapter 3 Supplies, accessories, and parts ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 57
    Print from a USB flash drive For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW 45
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 58
    sides (Windows) ● Manually print on both sides driver. NOTE: ● The name of the button varies for different software programs. ● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings paper size and type supported by the duplexer. 1.
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 59
    of the button varies for different software programs. ● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Click the Finishing tab. 4. Select Print on both sides (manually), and then click OK to close the Document
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 60
    programs. ● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Click the Go to www.hp.com/support/ljM329MFP, www.hp.com/support/ljM428MFP, or www.hp.com/support/ ljM429MFP. Instructions are available for print
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 61
    and then select other menus to adjust the print settings. NOTE: The name of the item varies for and type supported by the duplexer. This feature is available if you install the HP print driver. It Sided drop-down list. 5. Click the Print button. Manually print on both sides (macOS) If your printer
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 62
    HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Manual application using the Print option, you can set the paper type you are using for
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 63
    to conserve toner when printing drafts of documents. 5. Click the Print button. Additional print tasks Locate information on the Web for performing common printing tasks. Go to www.hp.com/support/ljM329MFP, www.hp.com/support/ljM428MFP, or www.hp.com/support/ ljM429MFP. Instructions are available
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 64
    software if it is not already installed. Go to www.hp.com/support, click Software and Drivers, and then follow the onscreen instructions to download the latest HP software. When the print driver is installed, the Job Storage option is set to Automatic by default. The option is located as follows
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 65
    Devices and Printers. Right-click on the printer name and click Printer Properties. Click the Device Settings tab, click on Job Storage, and then select Automatic. Click Apply and OK. ● macOS: The print driver displays the Copies & Pages menu. Open the drop-down list, and then click the Job Storage
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 66
    HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Click the Job Storage tab. NOTE: If the Job Storage tab is not showing, follow the instructions control panel. The job is deleted manually or by the job retention schedule
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 67
    the Job Storage menu is not showing, follow the instructions in the "Disable or enable job storage feature" at the control panel. The job is deleted manually or by the job retention schedule. 5. To driver no longer includes the Custom button. Use the options below the Mode drop-down list to set
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 68
    4. To adjust the number of copies, touch the box to the left of the Print button and then enter the number of copies using the touch keypad. Touch Done to close the keypad. 5. Touch Print to print the job. 56 Chapter 4 Print ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 69
    Delete to delete the job. Information sent to printer for Job Accounting purposes Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP's Printing and Imaging devices. This information may include, but is not limited to, user name and client
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 70
    printer from a laptop, tablet, smartphone, or other mobile device. ● Introduction ● Wi-Fi Direct printing (wireless models only) ● HP ePrint via Email ● AirPrint ● Android embedded printing Introduction Review the following information about mobile printing. To see the full list of mobile and ePrint
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 71
    all mobile operating systems are currently supported by Wi-Fi Direct. Use Wi HP Smart app ● Android mobile devices using the HP Smart app or the Android embedded print solution ● PC and Mac devices using the HP ePrint Software ● HP . 2. Touch the Settings icon . 3. If Wi-Fi Direct is set to Off, touch
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 72
    click Edit Settings. 4. In the Wi-Fi Direct Name field, enter the new name, and then click Apply. HP ePrint via Email Use HP ePrint HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected. Follow these steps to enable HP Web Services and register with HP
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 73
    . The print solution is built into the supported operating systems, so installing drivers or downloading software is not necessary. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/LaserJetMobilePrinting. ENWW Mobile printing
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 74
    standard USB flash drives in the USB port that is located below the control panel. It supports the following types of files: ● .pdf ● .jpg ● .prn and .PRN ● to change the settings for the print job: 1. 2-Sided 2. Tray Selection 3. Copies NOTE: For additional options, touch the Settings icon . 5.
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 75
    HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support Copy menu, select the settings for your copy job. For additional copy options, touch the Settings icon . 5. To
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 76
    Use the automatic document feeder to copy a two-sided document without manual intervention. 1. Load the original documents into the document feeder with the first page facing up, and with the top of the page leading. 2. Adjust the paper guides to fit the size of the document. 3. From the Home screen
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 77
    . 4. Touch the ID Card icon. 5. Select the copy orientation and tray settings, and then touch Copy. 6. Follow the prompts on the control panel screen tasks. Go to www.hp.com/support/ljM329MFP, www.hp.com/support/ljM428MFP, or www.hp.com/support/ ljM429MFP. Instructions are available for copy tasks
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 78
    66 Chapter 5 Copy ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 79
    the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Scan by using HP Scan software (Windows) Use the HP Scan software to initiate scanning from software on your
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 80
    or Photo. 3. Adjust the settings if necessary. 4. Click Scan. Scan by using HP Easy Scan Software (macOS) Use the HP Easy Scan software to initiate 2. From the computer, open HP Easy Scan, which is located in the Applications folder. 3. Follow the on-screen instructions to scan the document. 4. When
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 81
    authentication information, contact the email/Internet service provider or system administrator for the HP Printer Assistant application (Windows), to set up the Scan to Email feature. Some operating systems do not support the Scan to Email Wizard. 1. Open the HP Printer Assistant. ENWW Set
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 82
    enter the PIN in the Confirm Security PIN field, and then click Next. HP recommends creating a PIN to secure the email profile. When a PIN is you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and SSL settings from the service provider's website or other sources.
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 83
    13. When the Congratulations message displays, click Finish to complete the configuration. 14. The Outgoing Email Profiles dialog now shows the newly added sender email profile. Click Close to exit the wizard. ENWW Set up Scan to Email 71
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 84
    up the Scan to Email feature via the HP Embedded Web Server Use the HP Embedded Web Server (EWS) to set up the Scan to Email feature. This method is available for all supported operating systems. ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: Configure the Scan to Email feature Step
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 85
    Use the Scan to Network Folder Wizard, available from the HP Printer Assistant application (Windows), to set up the Scan to Network Folder feature. Some operating systems do not support the Scan to Network Folder Wizard. 1. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 86
    Wizard option is not available, use Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server on page 76. 3. In the Folder field in one of the following ways: a. Enter the file path manually. b. Click the Browse button and navigate to the folder location. c. Complete
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 87
    drop-down, select Black & White or Color. c. From the Paper Size drop-down, select the default paper size for scanned files. d. From the Quality Settings drop-down, select the default resolution for scanned files. NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 88
    HP Embedded Web Server Use the HP Embedded Web Server (EWS) to set up the Scan to Network Folder feature. This method is available for all supported operating systems. ● Step one: Access the HP . 4. In the settings page, follow the onscreen instructions for configuring scan settings, such as paper
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 89
    HP Embedded Web Server (EWS) ● Step two: Set up Scan to SharePoint NOTE: Scan to SharePoint is not supported with SharePoint 365. Step one: Access the HP Embedded Next. 3. In this page, follow the onscreen instructions for setting up the SharePoint destination, authentication requirements, and scan
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 90
    click Administrator Settings, select the Enable checkbox beside Scan from a Computer or Mobile Device, and then click Apply. When this feature is enabled, anyone with access to the printer can scan whatever is on the scanner glass. Enable scanning to a computer (Windows) Use the HP Printer Assistant
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 91
    varies depending on the printer model). ● For additional scan options, touch the Settings icon . 7. Touch Save . Scan to email Use the printer control panel be configured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass or into
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 92
    depending on the printer model). ● For additional scan options, touch the Settings icon . 8. Touch Send or Start Scan . Scan to SharePoint Use the document directly to a SharePoint site. NOTE: Scan to SharePoint is not supported with SharePoint 365. 1. Load the document on the scanner glass or into
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 93
    already installed the HP recommended printer software. Settings icon . 8. Touch Send or Start Scan . Additional scan tasks Locate information on the Web for performing common scan tasks. Go to www.hp.com/support/ljM329MFP, www.hp.com/support/ljM428MFP, or www.hp.com/support/ ljM429MFP. Instructions
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 94
    82 Chapter 6 Scan ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 95
    memory ● Additional fax tasks For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 96
    to fax, connect the printer to a telephone line and configure the fax settings. ● Connect the printer to a telephone line ● Configure the printer for the printer to a telephone line This printer is an analog fax device. HP recommends using the printer on a dedicated analog telephone line. ▲ Connect
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 97
    do not support the Fax Setup Wizard. 1. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and HP Printer Assistant, select Fax, and then select Fax Setup Wizard. 3. Follow the on-screen instructions in the HP Fax Setup Wizard to configure the fax settings
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 98
    maximum number of characters for the fax number is 20. Configure the time, date, and header using the HP Embedded Web Server and Printer Home Page (EWS) Configure the fax settings using the HP Embedded Web Server (EWS). 1. Access the EWS using one of the following methods: Access the EWS from the
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 99
    Accessing this website will not harm the computer. 2. On the EWS Home page, click the Fax tab. 3. Follow the on-screen instructions to configure the fax settings. Configure for stand-alone fax Configure the printer to use as a stand-alone fax machine without connecting it to a computer or a network
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 100
    Answer to turn on the setting. Install the HP Fax software in Windows (optional) With the HP Fax software, you can hp.com/support, click Software and Drivers, and then follow the onscreen instructions to download the latest HP software. When prompted by the software installer, make sure you select HP
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 101
    manually from manually using the printer control panel. 1. Load the document: ● If you are loading an original on the scanner glass, place it face-down on the left rear corner of the glass. ● If you are loading multiple pages in the document feeder, load the pages face-up and adjust the paper guides
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 102
    2. From the Home screen on the printer control panel, swipe right and then touch the Fax icon. 3. Touch Send Now. 4. Enter the fax number using the touch keypad, and then touch Send. Fax from the document feeder Fax a document using the document feeder. 1. Insert the originals into the document
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 103
    pages in the document feeder, load the pages face-up and adjust the paper guides so they are snug against the paper. If documents are in the document feeder Fax icon. 3. Touch Send Later. 4. Swipe the columns on the screen to set the hour and minute to the specific time you want to send the fax. 5.
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 104
    that you want to use, and then touch Select. 6. Touch Send to send the fax. Send a fax from the software (Windows) Fax a document using the HP Fax software in Windows. The procedure to send a fax varies according to your specifications. The most typical steps follow. 1. Open the
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 105
    directly from the software. 1. Open a document in a third-party program. 2. Click the File menu, and then click Print. 3. Select the fax print driver from the print driver drop-down list. The fax software opens. 4. Enter the fax number of one or more recipients. 5. Include any pages loaded at the
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 106
    Create, edit, and delete phone book entries You can store frequently dialed fax numbers in the phone book as individual entries, or a group of entries. ● Create and edit individual phone-book entries ● Create and edit group phone-book entries ● Delete phone book entries Create and edit individual
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 107
    Print. Additional fax tasks Locate information on the Web for performing common fax tasks. Go to www.hp.com/support/ljM329MFP, www.hp.com/support/ljM428MFP, or www.hp.com/support/ ljM429MFP. Instructions are available for fax tasks, such as the following: ● Create and manage fax speed dial lists
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 108
    96 Chapter 7 Fax ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 109
    settings ● Printer security features ● Energy-conservation settings ● HP Web Jetadmin ● Update the firmware For more information: HP's problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Use HP Web Services applications With Web Services
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 110
    2. Touch the print app that you want to use. For more information about individual print apps and to create an account, visit HP Connected. With an HP Connected account, you can add, configure, or remove print apps, and set the order in which the apps appear on your printer control panel. NOTE: The
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 111
    types and sizes) ● View and print internal pages ● View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. You do not have to have Internet access to open
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 112
    faxes to a network folder or to forward faxes to an email address. ● Sleep Mode: Configure the Sleep Mode settings. ● Web Services: Set up and manage Web Services such as HP ePrint and Print Apps. ● Printer Update: Check for new printer updates. ● Estimated Cartridge Levels: View the status of
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 113
    ● Copy Provides the ability to change default ● Print copy and print settings from your computer. Fax tab ● Settings (Fax models only) ● Information ● HP Digital Fax Web Services tab ● Web Services Settings Network tab ● General (Network-connected printers only) ● Wired (802.3) Provides
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 114
    Table 8-1 HP Embedded Web Server tabs (continued) Tab or section Description Tools tab ● Product Information ● Reports ● Utilities ● Backup and Restore ● Printer Restart ● Printer Updates Settings tab ● Power Management ● Preferences ● Supplies ● Control Panel Customization ● Security
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 115
    information in the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. View or change
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 116
    icon . 2. Touch Network Setup, and then scroll to and touch one of the following menus: ● Ethernet Settings (for a wired network) ● Wireless Settings (for a wireless network) 3. Touch IP Settings. 4. Touch Manual, and then touch IP Address. 5. Touch each of the following menu items and then use the
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 117
    to open the Dashboard, and then touch the Setup icon Setup icon . 2. Touch Network Setup. 3. Touch Ethernet Settings, and then touch Link Speed. 4. Select one of the following options: Setting Automatic 10T Full 10T Half 100TX Full 100TX Half 1000T Full Description The print server automatically
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 118
    using the Embedded Web Server Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings. 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the printer control panel, touch the Wireless
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 119
    cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server. 1. From the software program, select the Print option. 2. Select the printer
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 120
    down. Set the Disable Shutdown setting Use the troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 121
    for a single printer. When you update the firmware, Web Service apps will update automatically. ● Method one: Update the firmware using the control panel ● Method two: Update the firmware using the HP Printer Update utility There are two supported methods to perform a firmware update on this printer
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 122
    1. Go to www.hp.com/go/support, click Software and Drivers, and then click Printer. 2. In the text click Run. 5. When the HP Printer Update utility launches, select the printer that you wish to update, and then click Update. 6. Follow the on-screen instructions to complete the installation, and
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 123
    problems Troubleshoot problems with the printer. Locate additional resources for help and technical support. ● Customer support ● Control panel help system ● Restore the factory-set wired network problems ● Solve wireless network problems ● Solve fax problems For more information: HP's all-inclusive
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 124
    the printer or at www.hp.com/support. Get 24-hour Internet support, and download software utilities and www.hp.com/support/ljM329MFP, www.hp.com/support/ drivers ljM428MFP, or www.hp.com/support/ljM429MFP Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 125
    settings ● Order supplies Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner instructions. Reinsert the toner cartridge into the printer and close the cover. Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 126
    settings when you install a new toner cartridge. ● Change the "Very Low" settings from the control panel ● For printers with fax capability Change the "Very Low" settings for the toner cartridge, but print quality might degrade. Order supplies Order supplies and paper for your HP printer. Table
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 127
    Options for ordering supplies (continued) Ordering options Order through service or support providers Order using the HP Embedded Web Server (EWS) Contact information Contact an HP-authorized service or support provider. To access, in a supported web browser on your computer, enter the printer IP
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 128
    picks up multiple sheets of paper Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is for flexing the paper stack 1 2 2. Use only paper that meets HP specifications for this printer. 3. Verify that the humidity in the room is
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 129
    return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks. These tabs
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 130
    correct size of paper for the job. 3. Make sure the paper size and type are set correctly on the printer control panel. 4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 131
    Figure 9-5 Technique for flexing the paper stack 1 2 6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. 7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 132
    multiple sheets of paper at a time. NOTE: This information applies to MFP printers only. ● The original might have something on it, such as the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Solve problems ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 133
    instructions for clearing paper jams from the printer. Experiencing frequent or recurring paper jams? Follow the steps to solve problems with , and then turn it on again. 4. Print a cleaning page to remove excess toner from inside the printer: a. From the Home screen on the printer control panel,
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 134
    the Setup icon . b. Open the following menus: 1. Reports 2. Printer Configuration Report If none of these steps resolves the problem, the printer might need service. Contact HP customer support. Paper jam locations Jams can occur in these locations. Figure 9-7 Paper jam locations 1 7 6 5 4 3 Number
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 135
    Loose toner might remain in the printer after a jam. This problem typically resolves itself after a few sheets have been printed. Clear paper jams in the document feeder Use the following procedure to check for paper in
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 136
    3. Close the document feeder cover. Make sure it is completely closed. 4. Open the document feeder tray cover. 5. Gently pull the jammed paper out. 124 Chapter 9 Solve problems ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 137
    6. Close the document feeder tray cover. 7. Open the scanner lid. If paper is jammed in the scanner lid, gently pull it out, and then close the scanner lid. Clear paper jams in Tray 1 Use the following procedure to clear paper jams in Tray 1. When a jam occurs, the control panel displays an
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 138
    assists in clearing the jam. 1. Remove the tray from the printer. 2 2. Remove the paper from the tray, and discard any damaged paper. 2 126 Chapter 9 Solve problems ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 139
    adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place. A4 11 B5 2 4. Load the paper into the tray. Make sure that the stack is flat
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 140
    6. Press the front door release button. 1 2 7. Open the front door. 8. Remove the toner cartridge. 128 Chapter 9 Solve problems ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 141
    9. Lift the jam-access cover. 10. Remove any jammed paper. 11. Install the toner cartridge. ENWW Clear paper jams 129
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 142
    Tray 3. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Remove the tray from the printer. 1 2 3 3 130 Chapter 9 Solve problems ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 143
    adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place. A4 11 B5 3 4. Load the paper into the tray. Make sure that the stack is flat
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 144
    5. Reinsert and close the tray. 1 2 3 3 6. Press the front door release button. 1 2 3 7. Open the front door. 3 132 Chapter 9 Solve problems ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 145
    8. Remove the toner cartridge. 3 9. Lift the jam-access cover. 10. Remove any jammed paper. ENWW Clear paper jams 133
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 146
    or fuser area Use the following procedure to check for paper in all possible jam locations in the toner cartridge or fuser area. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Press the front door release button. 134 Chapter 9 Solve problems ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 147
    1 2 2. Open the front door. 3. Remove the toner cartridge. ENWW Clear paper jams 135
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 148
    4. Lift the jam-access cover. 5. If jammed paper is visible, remove any jammed paper. 6. Install the toner cartridge. 136 Chapter 9 Solve problems ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 149
    7. Close the front door. 8. If no paper was jammed inside the print cartridge door, press the front door release button. 1 2 ENWW Clear paper jams 137
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 150
    9. Open the front door and the rear door. 10. If jammed paper is visible, remove any jammed paper from the rear door area. 138 Chapter 9 Solve problems ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 151
    11. Close the rear door and the front door. Clear paper jams in the output bin Use the following procedure to check for paper in all possible jam locations related to the output bin. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. If paper is visible
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 152
    1 2 2. Press the front door release button. 1 2 3. Open the front door. 4. Lift the scanner assembly. 140 Chapter 9 Solve problems ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 153
    5. Remove any jammed paper. 6. Close the scanner assembly. 7. Open the rear door. ENWW Clear paper jams 141
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 154
    8. Remove any jammed paper from the rear door area. 9. Close the rear door and the front door. 142 Chapter 9 Solve problems ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 155
    Clear paper jams in the duplexer Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Completely remove Tray 2 from the printer. 2 2. Push the green
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 156
    4. Close the duplex pan. 1 5. Reinsert Tray 2. 1 2 6. Press the front door release button. 1 2 144 Chapter 9 Solve problems ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 157
    7. Open the front door. 8. Close the front door. ENWW Clear paper jams 145
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 158
    -quality problems, including issues with image quality. The troubleshooting steps can help resolve the following defects: ● Blank pages ● Black pages ● Curled paper ● Dark or light bands ● Dark or light streaks ● Fuzzy print ● Gray background or dark print ● Light print ● Loose toner ● Missing toner
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 159
    printing environment ● Try a different print driver ● Check the EconoMode settings ● Adjust print density To troubleshoot specific image defects, see Troubleshoot Image Defects. Update the printer firmware Try upgrading the printer firmware. See www.hp.com/support for more information. Print from
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 160
    of paper. 3. Close the tray. 4. Follow the control panel instructions to confirm or modify the paper type settings for the tray. Check the paper type setting (Windows) Check the paper type setting for Windows, and change the setting as needed. 1. From the software program, select the Print option
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 161
    , the status of other replaceable maintenance parts. ● Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The supplies status page indicates when a supply level is very low. ● HP's Premium Protection Warranty expires when a message indicating that
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 162
    imaging drum. CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge. 5. Reinstall the toner cartridge and print a few pages to see if the
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 163
    two: Check the environment ● Step three: Set the individual tray alignment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 164
    fonts. Download any of the following drivers from the HP Web site: www.hp.com/support/ljM329MFP, www.hp.com/ support/ljM428MFP, or www.hp.com/support/ljM429MFP. Table 9-3 Print drivers Driver HP PCL.6 driver HP PCL 6 driver HP PCL-6 driver HP UPD PS driver HP UPD PCL 6 Description If available
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 165
    the entire page is too light, use these settings: ● Select the FastRes 1200 option, if the print density: 1. Open the HP Embedded Web Server: a. From the Home Settings. 4. Under Print Density, use the drop-down list to select the desired setting. 5. Click Apply to save the changes. Troubleshoot
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 166
    Table 9-8 Fixing/fuser defects on page 157 Table 9-10 Image placement defects on page 158 Table 9-12 Output defects on page 160 154 Chapter 9 Solve problems ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 167
    the driver and tray print mode settings match supported by the printer. See support.hp.com for a list of the supported paper sizes and types for the printer. NOTE: The term "fusing" refers to the part of the printing process where toner support.hp.com. ENWW Resolving print quality problems 155
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 168
    Make sure that the cartridge is installed correctly. 3. Print with a different cartridge. 4. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type. 5. If the issue persists, go to support.hp.com. 156 Chapter 9 Solve problems ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 169
    in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type. 3. If the issue persists, go to support.hp.com. Toner rubs off along either edge of the page document. 5. If the issue persists, go to support.hp.com. ENWW Resolving print quality problems 157
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 170
    the tray. 4. Make sure that the paper guides are adjusted to the correct size for the paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. 5. If the issue persists, go to support.hp.com. 158 Chapter 9 Solve problems ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 171
    control panel and in the print driver. 4. Make sure that the cartridge is installed correctly. 5. Print a Supplies Status Page and check the life and usage of the cartridge. 6. Replace the cartridge. 7. If the issue persists, go to support.hp.com. ENWW Resolving print quality problems 159
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 172
    opened paper. 3. Print in duplex mode. 4. If the issue persists, go to support.hp.com. The paper does not stack well in the output tray. The stack might be If the defect is caused by extreme paper curl, refer to the troubleshooting steps for "Output curl." Use a different paper type. Use freshly
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 173
    or in sections with no printed content. 1. Reprint the document. 2. Remove the cartridge, and then shake it to redistribute the toner. 3. Print a cleaning page. 4. Check the toner level in the cartridge. 5. If the issue persists, go to support.hp.com. ENWW Resolving print quality problems 161
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 174
    Check the paper settings ● Check the image adjustment settings ● Optimize for text or pictures ● Check the scanner resolution and color settings on the computer guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem,
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 175
    or pictures. 1. From the Home screen on the printer control panel, touch the Copy icon. 2. Touch the Document or ID Card icon. 3. Touch the Settings icon , and then scroll to and touch Enhancements. 4. Touch one of the following options depending on the type of document you are copying: ● None: Use
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 176
    have selected a resolution or color setting in the scanner software that does needs. NOTE: Setting the resolution and color to a scanning process. Before setting the resolution and color resolution and color settings for different types 300 ppi Recommended color settings ● Black and White
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 177
    set the color values to the following settings when scanning. Table 9-15 Color settings Setting Color Black and White Grayscale Recommended use Use this setting in the document feeder If the document feeder experiences paper handling problems, such as jams or multiple-page feeds, clean the document
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 178
    . Do not place liquids directly on the glass or platen. They might seep and damage the printer. 3. Close the document feeder cover. 166 Chapter 9 Solve problems ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 179
    feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 180
    are having trouble sending or receiving a fax, and you are willing to accept the errors in the transmission. Turning off the setting might be machine. If the fax quality is better, the problem is related to the initial recipient's fax machine settings or supplies status. Check the sender's fax
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 181
    set up incorrectly ● The printer is disabled, or other network settings are incorrect Introduction Certain types of problems can indicate there is a network communication problem. These problems page. 2. If you installed the printer using the HP standard TCP/IP port, select the check box next to
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 182
    the printer configuration page. b. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this problems Verify that any new software programs are correctly installed and that they use the correct print driver. The computer or workstation might be set
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 183
    wireless network problems To interference on a wireless network Introduction Use the troubleshooting information to help resolve issues. NOTE: To wireless radio in the printer is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 184
    poles, walls, or support columns containing metal or concrete that the print driver is installed on the the wireless router supports Bonjour. The that you can open the printer HP Embedded Web Server from a computer configuration page. 3. Compare the service set identifier (SSID) on the configuration
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 185
    Make sure that the router or printer connects to the same network that the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer. c. If the numbers are not the same, the
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 186
    From the printer control panel, you can run a diagnostic test that provides information about the wireless network settings. 1. From the Home screen on the printer control panel, swipe the tab at the top of line of sight with the wireless printers on the network. 174 Chapter 9 Solve problems ENWW
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 187
    problems. ● Introduction ● Fax troubleshooting checklist ● Solve general fax problems Introduction Use the fax troubleshooting information to help resolve issues. Fax troubleshooting all of the current fax settings for review. ● Fail: Go to www.hp.com/go/support, click the Drivers & Software link,
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 188
    instructions to complete the installation, and then click the Exit button to close the utility. 4. Verify that the fax was set up when the printer software was installed. From the computer, in the HP program folder, run the Fax Setup Utility. 5. Verify that the telephone service supports analog
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 189
    Solve general fax problems Review suggestions and tips for resolving various fax-related issues line conditions have improved. ● Check with the phone service provider to verify that the line supports fax. ● Turn off the Error Correction Mode setting: 1. From the Home screen on the printer control
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 190
    Mode setting: 1. setting. ● Check the toner cartridges and replace if necessary. ● Ask the sender to darken the contrast setting Set the Default Paper Size setting: NOTE: Faxes print on a single size of paper based on the Default Paper Size settings Set the paper type and size for the tray
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 191
    49 Windows 46 drivers, supported 9 duplex 64 duplex printing Mac 49 duplex printing (double-sided) settings (Windows) 46 Windows 46 duplexer clear jams 143 duplexing automatically (Windows) 46 manually (Mac) 49 manually (Windows) 46 dynamic security toner cartridge 34 E EconoMode setting 107, 147
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 192
    1 16 paper in Tray 2 20 paper in Tray 3 24 local area network (LAN) locating 4 M Mac driver settings Job Storage 52 manual duplex Mac 49 Windows 46 memory included 9 memory chip (toner) locating 40 Microsoft Word, faxing from 89 minimum system requirements 9 mobile printing Android devices 58, 61
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 193
    cartridges 42 using when low 113 support online 111 supported operating systems 9 system requirements HP Embedded Web Server 99 minimum 9 T technical support online 111 toner cartridge dynamic security 34 low threshold settings 113 using when low 113 toner cartridges components 40 order numbers 40
  • HP LaserJet Pro MFP M428-M429 | User Guide - Page 194
    web browser requirements HP Embedded Web Server 99 Web Services applications 97 enabling 97 Web sites customer support 111 HP Web Jetadmin, downloading 108 weight, printer 9, 11 Wi-Fi Direct Print 9, 11 Wi-Fi Direct Printing 58, 59 Windows faxing from 89 wireless network troubleshooting 171 wireless
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
User Guide
www.hp.com/videos/LaserJet
www.hp.com/support/ljM329MFP
www.hp.com/support/ljM428MFP
www.hp.com/support/ljM429MFP
HP LaserJet Pro MFP M329, M428-M429