HP LaserJet Pro MFP M521 User Guide
HP LaserJet Pro MFP M521 Manual
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- HP LaserJet Pro MFP M521 | User Guide - Page 1
LASERJET PRO MFP User Guide 2 M521 - HP LaserJet Pro MFP M521 | User Guide - Page 2
- HP LaserJet Pro MFP M521 | User Guide - Page 3
HP LaserJet Pro MFP M521 User Guide - HP LaserJet Pro MFP M521 | User Guide - Page 4
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP LaserJet Pro MFP M521 | User Guide - Page 5
system 10 Print product reports ...11 2 Paper trays ...13 Supported paper sizes ...14 Supported paper types ...16 Tray 1 ...17 Tray capacity and accessories, and supplies 26 HP policy on non-HP supplies 27 HP anticounterfeit Web site ...28 Print when a toner cartridge is at estimated end of - HP LaserJet Pro MFP M521 | User Guide - Page 6
Toner cartridge ...34 Toner-cartridge view 34 Toner-cartridge information 35 Recycle the toner cartridge 35 Toner-cartridge storage 35 HP policy on non-HP toner cartridges 35 Replace the toner cartridge 36 4 Print ...39 Supported print drivers (Windows 40 HP Universal Print Driver Manually - HP LaserJet Pro MFP M521 | User Guide - Page 7
77 Cancel a print job (Mac OS X 78 Create archival-quality prints 79 Use HP ePrint ...80 Use AirPrint ...81 Use walk-up USB printing ...82 5 Copy ... (duplex) ...91 Copy on both sides automatically 91 Copy on both sides manually 92 Reduce or enlarge a copy ...93 Optimize copy quality ...94 Adjust - HP LaserJet Pro MFP M521 | User Guide - Page 8
fax 113 Configure the fax time, date, and header 113 Use the control panel to set the fax time, date, and header 113 Use the HP Fax Setup Wizard to set the fax time, date, and header (Windows 114 Use the phone book ...115 Create and edit speed-dial entries 115 - HP LaserJet Pro MFP M521 | User Guide - Page 9
126 Set the private receive feature 126 Set fax polling ...127 Use fax ...128 Supported fax programs 128 Cancel a fax ...128 Cancel the current fax 128 Cancel a HP Reconfiguration Utility to change the product connection (Windows 142 Set up HP Wireless Direct Printing 143 Use HP Web Services - HP LaserJet Pro MFP M521 | User Guide - Page 10
155 Manually upgrade the firmware 155 Set the product to automatically upgrade the firmware 155 9 Solve problems ...157 Solve problems checklist functionality 160 Step 8: Test the fax functionality 160 Step 9: Check the toner cartridge 160 Step 10: Try sending a print job from a computer 160 - HP LaserJet Pro MFP M521 | User Guide - Page 11
toner cartridge 183 Check the paper and printing environment 183 Use paper that meets HP specifications 183 Check the product environment 183 Check the EconoMode settings 184 Try a different print driver 184 197 The product prints slowly 198 Solve walk-up USB printing problems 199 ENWW ix - HP LaserJet Pro MFP M521 | User Guide - Page 12
to send a fax when a phone is connected to the product 211 Solve problems receiving faxes 211 The fax does not respond 211 The fax has a dedicated is set to the Manual setting 212 Voice mail is available on the fax line 213 The product is connected to a DSL phone service 213 The product uses - HP LaserJet Pro MFP M521 | User Guide - Page 13
network is not functioning 225 Perform a wireless network diagnostic test 226 Reduce interference on a wireless network 226 Solve product software problems with Windows 227 A print driver for the product is not visible in the Printer folder 227 An error message was displayed during the software - HP LaserJet Pro MFP M521 | User Guide - Page 14
in the Print & Fax or Print & Scan list after the driver is selected 230 You are using a generic print driver when using a USB connection 230 Remove software (Windows 231 Remove software (Mac OS X 232 Solve scan to email problems 233 Cannot connect to the email server 233 The email failed - HP LaserJet Pro MFP M521 | User Guide - Page 15
1 Product introduction ● Product comparison ● Product views ● Control panel ● Print product reports ENWW 1 - HP LaserJet Pro MFP M521 | User Guide - Page 16
64-bit Windows 2003 Server (32-bit, Service Pack 1 or greater), print and scan drivers only Windows 2008 Server (32-bit, 64-bit, and R2), print and scan drivers only Mac OS X v10.6.8 and later USB printing (no computer required M521dn A8P79A M521dw A8P80A 2 Chapter 1 Product introduction ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 17
(5 to 14 in) in length and from 127 to 216 mm (5 to 8.5 in) in width Flatbed scanner supports page sizes up to 297 mm (11.7 in) in length and up to 215 mm (8.5 in) in width -up USB scanning (no computer required) V.34 with two RJ-11 fax ports M521dn A8P79A M521dw A8P80A ENWW Product comparison 3 - HP LaserJet Pro MFP M521 | User Guide - Page 18
panel with color touchscreen graphical display 5 On/off button 6 Optional Tray 3 7 Tray 2 8 Tray 1 9 Front-door-release button (access to the toner cartridge) 10 Output-bin extension for long paper 11 Standard output bin 12 Handle to raise the scanner lid 4 Chapter 1 Product - HP LaserJet Pro MFP M521 | User Guide - Page 19
Product back view 1 4 2 3 1 Rear door and face-up output bin (access for clearing jams) 2 Dust cover for Tray 2 (for printing on legal-size paper) 3 Power connection 4 I/O ports and security lock ENWW Product views 5 - HP LaserJet Pro MFP M521 | User Guide - Page 20
Interface ports 1 2 3 4 5 1 Slot for a cable-type security lock 2 Local area network (LAN) Ethernet (RJ-45) network port 3 Hi-Speed USB 2.0 printing port 4 Telephone "line out" port for attaching an extension phone, answering machine, or other device 5 Fax "line in" port for attaching - HP LaserJet Pro MFP M521 | User Guide - Page 21
. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the product. Model name M521dn M521dw Model number A8P79A A8P80A ENWW Product views 7 - HP LaserJet Pro MFP M521 | User Guide - Page 22
network is enabled. The light blinks while the product is establishing a only) connection to the wireless network. 6 Attention light Indicates a problem with the product 7 Ready light Indicates the product is ready 8 Back button and light Returns to the previous screen NOTE: This button - HP LaserJet Pro MFP M521 | User Guide - Page 23
, the features on the Home screen can vary. The layout might also be reversed for some languages. 1 Web Services button Provides quick access to HP Web Services features, including HP ePrint HP ePrint is a tool that prints documents by using any email enabled device to send them to the product - HP LaserJet Pro MFP M521 | User Guide - Page 24
that you have downloaded from the HP ePrintCenter Web site at www.hpeprintcenter. menu. Some Help screens include animations that guide you through procedures, such as clearing problem. The message also contains instructions to help solve the problem. 10 Chapter 1 Product introduction ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 25
percentage of cartridge life remaining ● Approximate pages remaining ● Part numbers for HP toner cartridges ● Number of pages printed Prints a list of all product that are installed Prints the service report Prints a page that helps solve problems with print quality ENWW Print product reports 11 - HP LaserJet Pro MFP M521 | User Guide - Page 26
12 Chapter 1 Product introduction ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 27
2 Paper trays ● Supported paper sizes ● Supported paper types ● Tray 1 ● Tray 2 and optional Tray 3 ● Use paper output options ENWW 13 - HP LaserJet Pro MFP M521 | User Guide - Page 28
paper sizes NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing. Table 2-1 Supported paper sizes Size and dimensions Tray 1 Tray 2 and the optional 500sheet trays Automatic duplex printing Letter 216 x 279 mm (8.5 x 11 in) Legal - HP LaserJet Pro MFP M521 | User Guide - Page 29
Table 2-1 Supported paper sizes (continued) Size and dimensions Tray 1 Custom 105 x 148 mm to 216 x 356 mm (4.1 x 5.8 in to 8.5 x x 250 mm (6.9 x 9.8 in) Envelope Monarch 98 x 191 mm (3.9 x 7.5 in) Tray 2 and the optional 500sheet trays Automatic duplex printing ENWW Supported paper sizes 15 - HP LaserJet Pro MFP M521 | User Guide - Page 30
the best results, select the correct paper size and type in the print driver before printing. Table 2-2 Supported paper types Paper type Tray 1 Tray 2 and optional 500-sheet trays Automatic duplex printing Plain HP EcoSMART Light 60-74g Midweight 96-110g Heavy 111-130g Extra Heavy 131-175g - HP LaserJet Pro MFP M521 | User Guide - Page 31
Tray 1 ● Tray capacity and paper orientation ● Load Tray 1 Tray capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray full indicators. - HP LaserJet Pro MFP M521 | User Guide - Page 32
Load Tray 1 1. Open Tray 1. 2. Pull out the paper support and fold out the extension. 18 Chapter 2 Paper trays ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 33
3. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum-height indicators. 4. Adjust the side guides so that they lightly touch the paper stack but do not bend the paper. ENWW Tray 1 19 - HP LaserJet Pro MFP M521 | User Guide - Page 34
Tray 2 and optional Tray 3 ● Tray capacity and paper orientation ● Load Tray 2 and optional Tray 3 Tray capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less - HP LaserJet Pro MFP M521 | User Guide - Page 35
slightly to remove it completely from the product. 2. Pinch the release that is located on the left guide and slide the side guides to the correct paper size. 3. Pinch the release that is located on the rear paper guide and slide it to the correct paper size. ENWW Tray 2 and optional Tray 3 21 - HP LaserJet Pro MFP M521 | User Guide - Page 36
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. 5. Slide the tray completely into the product. 1 2 2 2 22 Chapter 2 Paper trays ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 37
Use paper output options Print to the standard output bin The standard output bin collects paper face-down, in the correct order. Use this bin for most print jobs, including transparencies. To use the standard output bin, be sure that the rear output bin is closed. To avoid jams, do not open or - HP LaserJet Pro MFP M521 | User Guide - Page 38
24 Chapter 2 Paper trays ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 39
3 Parts, supplies, and accessories ● Order parts, accessories, and supplies ● HP policy on non-HP supplies ● HP anticounterfeit Web site ● Print when a toner cartridge is at estimated end of life ● Customer self-repair parts ● Accessories ● Toner cartridge ENWW 25 - HP LaserJet Pro MFP M521 | User Guide - Page 40
Order parts, accessories, and supplies HP original toner cartridges and paper Order genuine HP parts or accessories Order through service or support providers www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. 26 Chapter 3 Parts, supplies, and - HP LaserJet Pro MFP M521 | User Guide - Page 41
warranty to the customer or any HP support contract with the customer. However, if product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner cartridge, HP will charge its standard time and materials charges to service the product for the particular failure - HP LaserJet Pro MFP M521 | User Guide - Page 42
cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your toner cartridge might not be a genuine HP toner cartridge if you notice the following: ● The supplies status page indicates that a non - HP LaserJet Pro MFP M521 | User Guide - Page 43
cartridge does not need to be replaced now unless the print quality is no longer acceptable. Once an HP toner cartridge has reached "very low", HP's Premium Protection Warranty on that toner cartridge has ended. You can change the way the product reacts when supplies reach the Very Low state. You - HP LaserJet Pro MFP M521 | User Guide - Page 44
the product is waiting for the prompt to be acknowledged. Once an HP toner cartridge has reached Very Low, HP's Premium Protection Warranty on that toner cartridge has ended. All print defects or cartridge failures incurred when an HP toner cartridge is used in Continue at very low mode will not be - HP LaserJet Pro MFP M521 | User Guide - Page 45
personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period. NOTE - HP LaserJet Pro MFP M521 | User Guide - Page 46
Table 3-1 Customer self-repair parts (continued) Item Description Power cable 220V - 10A Replacement cable - South America/Chile/Peru Power cable 220 / 110V Replacement cable - Thailand/ Philippines Power cable 110V - 10A Replacement cable - Saudi Arabia/Others Self-replacement options - HP LaserJet Pro MFP M521 | User Guide - Page 47
Accessories Item Description Part number Optional 500-sheet tray and feeder unit Optional tray to increase paper capacity. CE530A MFP Stand A storage cabinet that is installed beneath the product. CF338A USB cable 2-meter standard USB-compatible device C6518A connector ENWW Accessories - HP LaserJet Pro MFP M521 | User Guide - Page 48
Toner cartridge ● Toner-cartridge view ● Toner-cartridge information ● Replace the toner cartridge Toner-cartridge view 2 3 1 1 Imaging drum CAUTION: Do not touch the shutter or the surface of the roller. Doing so can damage the cartridge. 2 Memory chip 3 Pull - HP LaserJet Pro MFP M521 | User Guide - Page 49
.com/support/ljmfpM521series. Recycle the toner cartridge To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that - HP LaserJet Pro MFP M521 | User Guide - Page 50
, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is on the toner-cartridge box. 1. Press the front-door-release button. 2. Open the front door. 2 1 2 36 Chapter 3 Parts, supplies, and - HP LaserJet Pro MFP M521 | User Guide - Page 51
cartridge from the product. 1 2 4. Remove the new toner cartridge from the bag. Place the used toner cartridge in the bag for recycling. 5. Grasp the front and back of the toner cartridge, and distribute the toner by gently rocking the toner cartridge five or six times. CAUTION: Do not touch the - HP LaserJet Pro MFP M521 | User Guide - Page 52
7. Align the toner cartridge with the tracks inside the product, and insert the toner cartridge until it is firmly seated. 1 2 8. Close the front door. 1 2 38 Chapter 3 Parts, supplies, and accessories ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 53
4 Print ● Supported print drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Create archival-quality prints ● Use HP ePrint ● Use AirPrint ● Use walk-up USB printing ENWW 39 - HP LaserJet Pro MFP M521 | User Guide - Page 54
printer feature support for most HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single print driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print driver - HP LaserJet Pro MFP M521 | User Guide - Page 55
them manually. For more information, go to www.hp.com/go driver installation, so you can discover and print to multiple networked HP products in any location. ● Use this mode if you are installing UPD for a workgroup. ● Do not use this mode for USB-connected products. ENWW Supported print drivers - HP LaserJet Pro MFP M521 | User Guide - Page 56
not override settings anywhere else in the printing software. You can change most of the print settings here. ● Default print driver settings: The default print driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties - HP LaserJet Pro MFP M521 | User Guide - Page 57
. Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click Devices and Printers. 2. Right-click the print-driver icon for this product, and then select Properties or Printer properties. 3. Click the Device Settings tab. ENWW Change print-job settings (Windows) 43 - HP LaserJet Pro MFP M521 | User Guide - Page 58
program is closed 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then open a menu for which you want to change the print settings. 4. For - HP LaserJet Pro MFP M521 | User Guide - Page 59
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then open product in the left side of the window. 3. Click the Options & Supplies button. 4. Click the Driver tab. 5. Configure the installed options. ENWW Change print-job settings (Mac OS X) 45 - HP LaserJet Pro MFP M521 | User Guide - Page 60
Print tasks (Windows) ● Use a printing shortcut (Windows) ● Create printing shortcuts (Windows) ● Automatically print on both sides (Windows) ● Manually print on both sides (Windows) ● Print multiple pages per sheet (Windows) ● Select the page orientation (Windows) ● Select the paper type (Windows) - HP LaserJet Pro MFP M521 | User Guide - Page 61
OK button to close the Document Properties dialog box. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the print driver. 5. In the Print dialog box, click the OK button to print the job. ENWW Print tasks (Windows) 47 - HP LaserJet Pro MFP M521 | User Guide - Page 62
Create printing shortcuts (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of - HP LaserJet Pro MFP M521 | User Guide - Page 63
5. Select the print options for the new shortcut. 6. Click the Save As button. ENWW Print tasks (Windows) 49 - HP LaserJet Pro MFP M521 | User Guide - Page 64
7. Enter a name for the shortcut, and then click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. 50 Chapter 4 Print ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 65
x 13 The product supports the following paper types for automatic duplex printing: ● Unspecified ● Plain ● HP EcoSMART Lite ● Light 60 -74 g ● Midweight 96-110 g ● Letterhead ● Preprinted ● Prepunched ● Colored ● Bond ● Recycled For other paper types or sizes, use manual - HP LaserJet Pro MFP M521 | User Guide - Page 66
3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job. 52 Chapter 4 Print ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 67
duplexer does not support, use manual duplex printing. To use this option, the product must be configured to enable manual duplexing. The first screen, and then click Devices and Printers. 2. Right-click the print-driver icon, and then select Printer properties. 3. Click the Device Settings tab. - HP LaserJet Pro MFP M521 | User Guide - Page 68
6. Load Tray 1 with the paper for your document. 7. From the software program, select the Print option. 8. Select the product, and then click the Properties or Preferences button. 9. Click the Paper/Quality tab. 54 Chapter 4 Print ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 69
select the type of paper you are using. In the Paper source drop-down list, select the Manual Feed in Tray 1 option. 11. Click the Finishing tab. 12. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. ENWW Print tasks - HP LaserJet Pro MFP M521 | User Guide - Page 70
13. Retrieve the printed stack from the output bin, and place it with the printed-side facing down in Tray 1. NOTE: Do not rotate or turn over the pages. 14. If prompted, touch the appropriate control panel button to continue. 56 Chapter 4 Print ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 71
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list. ENWW Print tasks - HP LaserJet Pro MFP M521 | User Guide - Page 72
5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job. 58 Chapter 4 Print ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 73
Select the page orientation (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Print tasks (Windows) 59 - HP LaserJet Pro MFP M521 | User Guide - Page 74
4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job. 60 Chapter 4 Print - HP LaserJet Pro MFP M521 | User Guide - Page 75
Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. ENWW Print tasks (Windows) 61 - HP LaserJet Pro MFP M521 | User Guide - Page 76
5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. 62 Chapter 4 Print ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 77
7. Select the option for the type of paper you are using, and click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. ENWW Print tasks (Windows) 63 - HP LaserJet Pro MFP M521 | User Guide - Page 78
Print the first or last page on different paper (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. In the Special pages area, click the Print pages on different paper option, - HP LaserJet Pro MFP M521 | User Guide - Page 79
5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button. 7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for - HP LaserJet Pro MFP M521 | User Guide - Page 80
8. Click the OK button. 9. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. 66 Chapter 4 Print ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 81
Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. ENWW Print tasks (Windows) 67 - HP LaserJet Pro MFP M521 | User Guide - Page 82
4. Select the Print document on option, and then select a size from the drop-down list. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job. 68 Chapter 4 Print ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 83
Create a booklet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides check box. ENWW Print tasks (Windows) 69 - HP LaserJet Pro MFP M521 | User Guide - Page 84
5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job. Select - HP LaserJet Pro MFP M521 | User Guide - Page 85
3. Click the Paper/Quality tab. 4. Click the Custom button. 5. Type a name for the custom size and specify the dimensions. ● The width is the short edge of the paper. ● The length is the long edge of the paper. 6. Click the Save button, and then click the Close button. 7. Click the OK button to - HP LaserJet Pro MFP M521 | User Guide - Page 86
Cancel a print job (Windows) 1. If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel. NOTE: If the print job is too far into the printing process, you might not have the option to cancel it. NOTE: Pressing the Cancel button clears the job that - HP LaserJet Pro MFP M521 | User Guide - Page 87
printing preset (Mac OS X) ● Automatically print on both sides (Mac OS X) ● Manually print on both sides (Mac OS X) ● Print multiple pages per sheet (Mac OS In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and - HP LaserJet Pro MFP M521 | User Guide - Page 88
● 8.5 x 13 The product supports the following paper types for automatic duplex printing: ● Unspecified ● Plain ● HP EcoSMART Lite ● Light 60-74 manual duplex printing. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver - HP LaserJet Pro MFP M521 | User Guide - Page 89
the Print option. 2. In the Printer menu, select this product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Manual Duplex menu. 4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. 6. Go to the - HP LaserJet Pro MFP M521 | User Guide - Page 90
a cover page (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Cover Page menu. 4. Select where to print the cover page - HP LaserJet Pro MFP M521 | User Guide - Page 91
watermarks (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Watermarks menu. 4. From the Mode menu, select the Watermark - HP LaserJet Pro MFP M521 | User Guide - Page 92
7. Select options for the remaining settings. 8. Click the Print button. Cancel a print job (Mac OS X) 1. If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel. NOTE: If the print job is too far into the printing process, you might not have the - HP LaserJet Pro MFP M521 | User Guide - Page 93
prints Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents on the product control panel, touch the Setup button. 2. Touch the Service menu. 3. Touch the Archive Print button, and then touch the On button. ENWW Create - HP LaserJet Pro MFP M521 | User Guide - Page 94
the product email address. NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If it expires, follow the instructions to enable HP Web Services again, and obtain a new code. d. To prevent your product from printing unexpected documents, click ePrint Settings, and - HP LaserJet Pro MFP M521 | User Guide - Page 95
Use AirPrint Direct printing using Apple's AirPrint is supported for iOS 4.2 or later. Use AirPrint to print to a network. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint. NOTE: You might need to upgrade the product - HP LaserJet Pro MFP M521 | User Guide - Page 96
Use walk-up USB printing 1. Insert the USB flash drive into the USB port on the front of the product. 2 2. The USB Flash Drive menu opens. Touch the arrow buttons to scroll through the options. ● Print Documents ● View and Print Photos ● Scan to USB Drive 3. To print a document, touch the Print - HP LaserJet Pro MFP M521 | User Guide - Page 97
5 Copy ● Set new default copy settings ● Restore copy default settings ● Make a single copy ● Make multiple copies ● Copy a multiple-page original ● Copy identification cards ● Collate a copy job ● Copy on both sides (duplex) ● Reduce or enlarge a copy ● Optimize copy quality ● Adjust the lightness - HP LaserJet Pro MFP M521 | User Guide - Page 98
Set new default copy settings You can save any combination of copy settings as the default settings to use for every job. 1. From the Home screen, touch the Copy button. 2. Touch the Settings button. 3. Configure the copy settings to meet your preferences, and then scroll to and touch the Set as New - HP LaserJet Pro MFP M521 | User Guide - Page 99
Restore copy default settings Use this procedure to restore the factory default copy settings. 1. From the Home screen, touch the Copy button. 2. Touch the Settings button. 3. Scroll to and touch the Restore Defaults button. 4. Touch the OK button to restore the defaults. ENWW Restore copy default - HP LaserJet Pro MFP M521 | User Guide - Page 100
the document in the document feeder and not the one on the scanner glass. 2. If you loaded the document into the document feeder, adjust the guides until they are snug against the paper. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the Start Copy button - HP LaserJet Pro MFP M521 | User Guide - Page 101
the document in the document feeder and not the one on the scanner glass. 2. If you loaded the document into the document feeder, adjust the guides until they are snug against the paper. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the arrows to change - HP LaserJet Pro MFP M521 | User Guide - Page 102
Copy a multiple-page original 1. Insert the originals into the document feeder face-up. 2. Adjust the guides until they are snug against the paper. 3. From the Home screen, touch the Copy button. 4. Touch the Start Copy button to start copying. 88 Chapter 5 Copy ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 103
Copy identification cards Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and copy - HP LaserJet Pro MFP M521 | User Guide - Page 104
Collate a copy job 1. Load the document onto the scanner glass or into the document feeder. NOTE: If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass. 2. From the Home screen - HP LaserJet Pro MFP M521 | User Guide - Page 105
Load the original documents into the document feeder with the first page facing up, and with the top of the page leading. 2. Adjust the paper guides to fit the size of the document. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the Settings button. 5. Scroll - HP LaserJet Pro MFP M521 | User Guide - Page 106
Copy on both sides manually 1. Place the document face-down on the scanner glass with the upper-left corner of the page in the upper-left corner of the glass. - HP LaserJet Pro MFP M521 | User Guide - Page 107
Reduce or enlarge a copy 1. Load the document onto the scanner glass or into the document feeder. NOTE: If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass. 2. From the Home - HP LaserJet Pro MFP M521 | User Guide - Page 108
Optimize copy quality The following copy-quality settings are available: ● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting. ● Mixed: Use this setting for documents that contain a mixture of text and graphics. ● Text: Use this - HP LaserJet Pro MFP M521 | User Guide - Page 109
Adjust the lightness or darkness for copies 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings button. 4. Touch the Lighter/Darker button. 5. Touch the "+" or "-" button to adjust the setting, and then touch - HP LaserJet Pro MFP M521 | User Guide - Page 110
mode Using draft mode can use less toner. However, using draft mode can also reduce print quality. HP does not recommend the full-time use of draft mode. If draft mode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade - HP LaserJet Pro MFP M521 | User Guide - Page 111
and touch the Paper button. 3. From the list of paper sizes, touch the name of the paper size that is in Tray 1. NOTE: The product supports these sizes for copying: Letter, Legal, and A4. 4. From the list of paper types, touch the name of the paper type that is in Tray - HP LaserJet Pro MFP M521 | User Guide - Page 112
98 Chapter 5 Copy ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 113
6 Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Scan software (Mac OS X) ● Scan to a USB flash drive ● Set up scan to network folder and scan to email features ● Scan to a network folder ● Scan to email ● Scan by using other software ENWW 99 - HP LaserJet Pro MFP M521 | User Guide - Page 114
icon on the computer desktop. If the icon is not on the computer desktop, open the Programs folder, click HP, open the folder for this product, and then click HP Scan. 2. Select a scanning shortcut, and adjust the settings if necessary. 3. Click Scan. NOTE: Click Advanced Settings to gain access - HP LaserJet Pro MFP M521 | User Guide - Page 115
Scan by using the HP Scan software (Mac OS X) 1. Open the HP Scan software, which is located in the Hewlett-Packard folder inside the Applications folder. 2. Follow the on-screen instructions to scan the document. 3. When you have scanned all the pages, click the Send button to print the pages or - HP LaserJet Pro MFP M521 | User Guide - Page 116
Scan to a USB flash drive 1. Load the document onto the scanner glass or into the document feeder. 2. Insert a USB flash drive into the port on the front of the product. 3. From the Home screen on the product control panel, touch the Scan button. 4. Touch the Scan to USB Drive screen. 5. Touch the - HP LaserJet Pro MFP M521 | User Guide - Page 117
(Windows) at the end of the product software installation process, or use the HP Embedded Web Server to configure these features. The following instructions describe configuring the scan features by using the HP Embedded Web Server. Configure the scan to network folder feature 1. From the Home - HP LaserJet Pro MFP M521 | User Guide - Page 118
7. Click the Save and Test button at the bottom of the screen to save the settings and test the setup. 8. You can add contacts to the Email Address Book or configure other default Email Settings. These steps are optional. Click the E-mail Address Book link and the E-mail Options links in the left - HP LaserJet Pro MFP M521 | User Guide - Page 119
the network. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server. 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch - HP LaserJet Pro MFP M521 | User Guide - Page 120
message attachment. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server. 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel - HP LaserJet Pro MFP M521 | User Guide - Page 121
is WIA-compliant. The product works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices. While you are in into a software program. WIA uses Microsoft software to scan, instead of the HP Scan software. Generally, a software program is WIA-compliant if it has a - HP LaserJet Pro MFP M521 | User Guide - Page 122
108 Chapter 6 Scan ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 123
7 Fax ● Set up the product for fax ● Use the phone book ● Configure send fax settings ● Configure receive fax settings ● Set fax polling ● Use fax ENWW 109 - HP LaserJet Pro MFP M521 | User Guide - Page 124
1. Connect the telephone cable to the fax port on the product and to the telephone jack on the wall. The product is an analog device. HP recommends using the product on a dedicated analog telephone line. NOTE: Some countries/regions might require an adapter to the telephone cable that came with the - HP LaserJet Pro MFP M521 | User Guide - Page 125
explains it and continue to the next device. NOTE: Do not connect more than three devices to the telephone line. NOTE: Voicemail is not supported with this product. 1. Disconnect the power cords for all of the devices that you want to connect. 2. Connect the product to a telephone jack. 3. Remove - HP LaserJet Pro MFP M521 | User Guide - Page 126
on the telephone keypad. Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1-2-3 sequence. The telephone company service does not work if it conflicts with the product. 5. Touch the back button twice to return to the - HP LaserJet Pro MFP M521 | User Guide - Page 127
Set up for stand-alone fax You can use the product as a stand-alone fax machine without connecting it to a computer or a network. 1. Unpack and set up the product. 2. From the Home screen on the product control panel, touch the Setup button. 3. Touch the Fax Setup button. 4. Touch the Fax Set-Up - HP LaserJet Pro MFP M521 | User Guide - Page 128
Wizard to set the fax time, date, and header (Windows) 1. Click Start, and then click Programs. 2. Click HP, click the name of the product, and then click HP Fax Setup Wizard. 3. Follow the on-screen instructions in the HP Fax Setup Wizard to configure the fax settings. 114 Chapter 7 Fax ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 129
Use the phone book You can store frequently dialed fax numbers (up to 120 entries) as speed-dial entries. Speed-dial entries can be individual fax numbers or groups of fax numbers. ● Create and edit speed-dial entries ● Create and edit group-dial entries ● Delete speed-dial entries ● Delete group- - HP LaserJet Pro MFP M521 | User Guide - Page 130
Delete speed-dial entries 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button. 5. Touch the entry that you - HP LaserJet Pro MFP M521 | User Guide - Page 131
a telephone line outside of your company telephone system. While this setting is active, you can dial a fax number without the dial prefix by using manual dial. 1. From the Home screen on the product control panel, touch the Setup button. 2. Touch the Fax Setup menu. 3. Touch the Basic Setup menu - HP LaserJet Pro MFP M521 | User Guide - Page 132
Set the dial tone detection Normally, the product begins dialing a fax number immediately. If you are using the product on the same line as your telephone, turn on the detect-dial-tone setting. This prevents the product from sending a fax while someone is on the telephone. The factory-set default - HP LaserJet Pro MFP M521 | User Guide - Page 133
Set the redial-on-no-answer option If this option is on, the product redials automatically if the receiving machine does not answer. The factory-set default for the redial-on-no-answer option is Off. 1. From the Home screen on the product control panel, touch the Setup button. 2. Touch the Fax Setup - HP LaserJet Pro MFP M521 | User Guide - Page 134
● Superfine: This setting is best used for documents that mix text and images. The transmission time is slower than the Fine setting but faster than the Photo setting. ● Photo: This setting produces the best images, but greatly increases the transmission time. Set the fax resolution for the current - HP LaserJet Pro MFP M521 | User Guide - Page 135
Use billing codes 1. Load the document in the document feeder or on the scanner glass. 2. From the Home screen on the product control panel, touch the Fax button. 3. Enter the fax number, or select a speed-dial or group-dial entry. 4. Touch the Start Fax button. 5. Enter the billing code, and then - HP LaserJet Pro MFP M521 | User Guide - Page 136
and then touch the OK button. Set the answer mode Depending on the situation, set the product answer mode to Automatic, TAM, Fax/Tel, or Manual. The factory-set default is Automatic. ● Automatic: The product answers incoming calls after a specified number of rings or upon recognition of special fax - HP LaserJet Pro MFP M521 | User Guide - Page 137
call as a fax. If it does not detect the fax tone, it creates an audible ring to alert you to answer the incoming voice call. ● Manual: The product never answers calls without intervention. You must start the fax-receiving process yourself, either by touching the Start Fax button on the control - HP LaserJet Pro MFP M521 | User Guide - Page 138
to answer the correct ring pattern. Not all countries/regions support unique ring patterns. Contact the telephone company to determine if this service is available in your country/region. NOTE: If you do not have ring-pattern service and you change the ring-pattern settings to something other than - HP LaserJet Pro MFP M521 | User Guide - Page 139
● Double: The product answers any calls that produce a double-ring pattern. ● Triple: The product answers any calls that produce a triple-ring pattern. ● Double and Triple: The product answers any calls that produce a double-ring or triple-ring pattern. To change ring patterns for call answering, - HP LaserJet Pro MFP M521 | User Guide - Page 140
Set the fax sounds volume Use this setting to control the volume of the fax sounds from the control panel. You can make changes to the following sounds: ● Alarm Volume ● Ring Volume ● Phone Line Volume Set the alarm volume, phone-line volume, and ring volume 1. From the Home screen on the product - HP LaserJet Pro MFP M521 | User Guide - Page 141
4. Scroll to and touch the Private Receive button, and then touch the On button. 5. If you have not already set a system password, the product prompts you to create one. NOTE: The system password is case-sensitive. a. Touch the OK button, and then use the keypad to enter the system password. b. - HP LaserJet Pro MFP M521 | User Guide - Page 142
Use fax ● Supported fax programs ● Cancel a fax ● Delete faxes from memory ● Use fax on a DSL, PBX, or ISDN system ● Use fax on a VoIP service ● Fax it will not function through the product modem. Cancel a fax Use these instructions to cancel a single fax that is currently dialing or a fax that is - HP LaserJet Pro MFP M521 | User Guide - Page 143
are not designed to work on DSL, PBX, ISDN lines, or VoIP services, but they work with the proper setup and equipment. NOTE: HP recommends discussing DSL, PBX, ISDN, and VoIP setup options with the service provider. The HP LaserJet product is an analog device that is not compatible with all digital - HP LaserJet Pro MFP M521 | User Guide - Page 144
, it might be necessary to contact the PBX provider for assistance. HP does not guarantee that the product will be compatible with digital environments machines unless the provider explicitly states that it supports fax over IP services. If the product experiences problems getting a fax to work on a - HP LaserJet Pro MFP M521 | User Guide - Page 145
Security issues when connecting internal networks to public phone lines The product can send and receive fax data over telephone lines that conform to public switch telephone network (PSTN) standards. The secure fax protocols make it impossible for computer viruses to be transferred from the - HP LaserJet Pro MFP M521 | User Guide - Page 146
glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass. 2. Adjust the paper guides until they are snug against the paper. 3. From the Home screen on the product control panel, touch the Fax button. 4. Use the keypad to enter - HP LaserJet Pro MFP M521 | User Guide - Page 147
software (Windows) The following information provides basic instructions for sending faxes by using the software that computer operating system is one that this product supports. Send a fax from the software The HP. 2. Click the product name, and then click HP Send fax. The fax software - HP LaserJet Pro MFP M521 | User Guide - Page 148
click Print. 3. Select the fax print driver from the print driver drop-down list. The fax software opens. fax to a person whose device is in the manual receive mode, you can precede the fax with a the telephone keypad. 4. When the recipient answers, instruct the person to start the fax machine. 5. - HP LaserJet Pro MFP M521 | User Guide - Page 149
button. The product scans the document and saves it in memory until the designated time. Send a fax combining an electronic and paper document Use the HP Send Fax software to set up this feature. To start the software program, from the Windows Start menu, navigate to the program group for this - HP LaserJet Pro MFP M521 | User Guide - Page 150
cards, or calling cards To use access codes, credit cards, or calling cards, dial manually to allow for pauses and dialing codes. Send faxes internationally To send a fax to an international destination, dial manually to allow for pauses and international dialing codes. 136 Chapter 7 Fax ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 151
Print a fax When the product receives a fax transmission, it prints the fax (unless the private-receive feature is enabled) and also stores it automatically to flash memory. ENWW Use fax 137 - HP LaserJet Pro MFP M521 | User Guide - Page 152
Reprint a fax When the Allow Fax Reprint feature is on, the product stores received faxes in memory. The product has about 3.2 MB of storage space, which holds about 250 pages. These faxes are stored continuously. Reprinting them does not clear them from the memory. The default setting for this - HP LaserJet Pro MFP M521 | User Guide - Page 153
Automatically print on both sides of received faxes Use the product control panel to configure the product to print two-sided copies of received faxes. 1. From the Home screen on the product control panel, touch the Setup button. 2. Touch the Fax Setup button. 3. Touch the Advanced Setup button. 4. - HP LaserJet Pro MFP M521 | User Guide - Page 154
140 Chapter 7 Fax ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 155
Utility to change the product connection (Windows) ● Set up HP Wireless Direct Printing ● Use HP Web Services applications ● Configure IP network settings ● HP Device Toolbox (Windows) ● HP Utility for Mac OS X ● Use HP Web Jetadmin software ● Economy settings ● Product security features ● Upgrade - HP LaserJet Pro MFP M521 | User Guide - Page 156
to change the product connection (Windows) If you are already using the product and you wish to change the way it is connected, use the HP Reconfiguration Utility to set up the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or - HP LaserJet Pro MFP M521 | User Guide - Page 157
, you need to upgrade the product firmware. To get the current version, go to www.hp.com, enter the HP product number in the search box, select the specific product model, and then click the Software & Driver Downloads link. 3. Touch the On menu item. The product might prompt you to set a security - HP LaserJet Pro MFP M521 | User Guide - Page 158
applications 1. From the Home screen on the product control panel, touch the Web Services button. 2. Touch the Enable Web Services button. After you download an application from the HP ePrintCenter Web site, it is available in the Apps menu on the product control panel. This process enables both - HP LaserJet Pro MFP M521 | User Guide - Page 159
● Manually configure IPv4 TCP/IP parameters from the control panel ● Rename the product on a network ● Link speed and duplex settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers - HP LaserJet Pro MFP M521 | User Guide - Page 160
Web Server, enter the product IP address into the address line of a Web browser. NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X. 3. Open the System tab. 4. On the Device Information page, the default product name is in - HP LaserJet Pro MFP M521 | User Guide - Page 161
Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the - HP LaserJet Pro MFP M521 | User Guide - Page 162
view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. NOTE: This tool is available accepts. ● System Setup: Change the system defaults for the product. ● Service: Perform the cleaning procedure on the product. ● Save and Restore: Save - HP LaserJet Pro MFP M521 | User Guide - Page 163
print settings from your computer. Fax tab Scan tab Networking tab Provides the ability to change network settings from your computer. HP Web Services tab HP Smart Install tab Description ● Printing: Change the default product print settings, such as number of copies and paper orientation. These - HP LaserJet Pro MFP M521 | User Guide - Page 164
side of the window. 3. Click the Options & Supplies button. 4. Click the Utility tab. 5. Click the Open Printer Utility button. HP Utility features Use the HP Utility software to perform the following tasks: ● Obtain information about supplies status. ● Obtain information about the product, such as - HP LaserJet Pro MFP M521 | User Guide - Page 165
, monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product - HP LaserJet Pro MFP M521 | User Guide - Page 166
cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server 1. From the software program, select the Print option. 2. Select the product - HP LaserJet Pro MFP M521 | User Guide - Page 167
● Auto Power Down ● Power Down Delay 3. Select the time for the power-down delay. NOTE: The default value is 30 Minutes. 4. The product automatically wakes from the auto power-down mode when it receives jobs or when you touch the screen on the product control panel. You can change which events cause - HP LaserJet Pro MFP M521 | User Guide - Page 168
Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing - HP LaserJet Pro MFP M521 | User Guide - Page 169
, or you can set the product to automatically load firmware upgrades. Manually upgrade the firmware 1. From the Home screen on the product control panel, touch the Setup button. 2. Open the following menus: ● Service ● LaserJet Update ● Check For Updates Now 3. Touch the Yes button to prompt the - HP LaserJet Pro MFP M521 | User Guide - Page 170
156 Chapter 8 Manage and maintain ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 171
or it prints slowly ● Solve walk-up USB printing problems ● Solve fax problems ● Solve USB connection problems ● Solve wired network problems ● Solve wireless network problems ● Solve product software problems with Windows ● Solve product software problems with Mac OS X ● Remove software (Windows - HP LaserJet Pro MFP M521 | User Guide - Page 172
trying to solve a problem with the product. functionality ● Step 8: Test the fax functionality ● Step 9: Check the toner cartridge ● Step 10: Try sending a print job from a computer 4. If none of these measures restores power, contact HP Customer Care. Step 2: Check the cabling or wireless connection - HP LaserJet Pro MFP M521 | User Guide - Page 173
temporarily disabling the firewall to see if it is the source of the problem. Step 3: Check the control panel for error messages The control panel should you have installed the print driver for this product. Check the program to make sure that you are using the print driver for this product. Step - HP LaserJet Pro MFP M521 | User Guide - Page 174
Service 3. Touch the Run Fax Test button to print the Fax Test Report, which provides information about fax functionality. Step 9: Check the toner cartridge Print a supplies status page and check remaining life of the toner the HP Embedded Web Server (EWS). If the HP EWS does not open, reinstall the - HP LaserJet Pro MFP M521 | User Guide - Page 175
also deletes any pages that are stored in the memory. 1. On the product control panel, touch the Setup button. 2. Scroll to and touch the Service menu. 3. Scroll to and touch the Restore Defaults button, and then touch the OK button. The product automatically restarts. ENWW Restore the factory-set - HP LaserJet Pro MFP M521 | User Guide - Page 176
by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams. For screens that contain settings for a message that describes the problem. The message also contains instructions to help solve the problem. 162 Chapter 9 Solve - HP LaserJet Pro MFP M521 | User Guide - Page 177
guides to the appropriate indentation in the tray. 5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually of paper to the tray. 2. Use only paper that meets HP specifications for this product. 3. Use paper that is not wrinkled, - HP LaserJet Pro MFP M521 | User Guide - Page 178
these solutions. 1. Use only paper that meets HP specifications for this product. 2. Use paper guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use the manual - HP LaserJet Pro MFP M521 | User Guide - Page 179
locations Use this illustration to identify locations of jams. In addition, instructions display on the control panel to direct you to the location of 2 3 1 Document-feeder area 2 Output-bin area 3 Top-cover and toner-cartridge area 4 Tray 1 area 5 Tray 2 pickup area Duplexing area ( - HP LaserJet Pro MFP M521 | User Guide - Page 180
Clear jams in the document feeder 1. Open the document-feeder cover. 2. Gently pull the jammed paper out. 166 Chapter 9 Solve problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 181
3. Close the document-feeder cover. Make sure it is completely closed. 4. Open the scanner lid. If paper is jammed in the scanner lid, gently pull it out. ENWW Clear jams 167 - HP LaserJet Pro MFP M521 | User Guide - Page 182
rear door has two positions. It opens to a 45° angle for the rear output bin and to a 90° angle for clearing jams. 168 Chapter 9 Solve problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 183
3. Remove any jammed paper. 4. Close the rear door. ENWW Clear jams 169 - HP LaserJet Pro MFP M521 | User Guide - Page 184
paper has been pulled inside the product, continue with the following steps. 2. Press the front-door-release button. 3. Open the front door. 170 Chapter 9 Solve problems 2 1 2 ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 185
4. Remove the toner cartridge. 1 2 5. Lift the jam-access covers and remove any jammed paper. ENWW Clear jams 171 - HP LaserJet Pro MFP M521 | User Guide - Page 186
6. Reinsert the toner cartridge. 1 2 7. Close the front door. 1 2 172 Chapter 9 Solve problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 187
. 2. Remove the paper from the tray, and discard any damaged paper. 3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place. ENWW Clear jams 173 - HP LaserJet Pro MFP M521 | User Guide - Page 188
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. 5. Reinsert and close the tray. 6. Press the front-door-release button. 1 2 2 2 174 Chapter 9 Solve problems 2 ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 189
7. Open the front door. 1 2 8. Remove the toner cartridge. 1 2 9. Lift the jam-access covers and remove any jammed paper. ENWW Clear jams 175 - HP LaserJet Pro MFP M521 | User Guide - Page 190
10. Reinsert the toner cartridge. 1 2 11. Close the front door. 1 2 176 Chapter 9 Solve problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 191
Clear jams in the fuser 1. Press the front-door-release button. 2. Open the front door. 3. Remove the toner cartridge. ENWW 2 1 2 1 2 Clear jams 177 - HP LaserJet Pro MFP M521 | User Guide - Page 192
4. Lift the jam-access covers and remove any jammed paper. 5. Reinsert the toner cartridge. 1 2 6. Close the front door. 1 2 178 Chapter 9 Solve problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 193
Clear jams in the duplexer 1. Completely remove Tray 2 from the product. 2. Push the green button to release the duplex pan. 2 3. Remove any jammed paper. ENWW 2 Clear jams 179 - HP LaserJet Pro MFP M521 | User Guide - Page 194
4. Close the duplex pan. 5. Reinsert Tray 2. 2 1 2 2 2 180 Chapter 9 Solve problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 195
page ● Visually inspect the toner cartridge ● Check the paper and printing environment ● Check the EconoMode settings ● Try a different print driver Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software - HP LaserJet Pro MFP M521 | User Guide - Page 196
Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down remaining ● Part numbers for HP toner cartridges ● Number of panel, touch the Setup button. 2. Touch the Service menu. 3. Touch the Cleaning Page button. 4. problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 197
5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it. Print a few pages to see if the problem has resolved. Check the paper and printing environment Use paper that meets HP specifications Use different paper if you are having any of the - HP LaserJet Pro MFP M521 | User Guide - Page 198
toner cartridge. NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP support for printing from postscript emulation needs, or for postscript flash font support 184 Chapter 9 Solve problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 199
with previous PCL versions and older HP LaserJet products ● The best choice for printing use in corporate Windows environments to provide a single driver for use with multiple product models ● Preferred best speed, print quality, and product feature support for most users ● Developed to align with - HP LaserJet Pro MFP M521 | User Guide - Page 200
; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 186 Chapter 9 Solve problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 201
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting. 5. Connect the power cable to an outlet, and then press the power button to turn the product on. 2 Check the paper settings 1. From the Home screen on the product control panel, touch the Copy button. - HP LaserJet Pro MFP M521 | User Guide - Page 202
so the copy is not cropped. Clean the pickup rollers and separation pad in the document feeder If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad. 188 Chapter 9 Solve - HP LaserJet Pro MFP M521 | User Guide - Page 203
1. Open the document-feeder cover. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not - HP LaserJet Pro MFP M521 | User Guide - Page 204
; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 190 Chapter 9 Solve problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 205
turn the product on. 2 Clean the pickup rollers and separation pad in the document feeder If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad. 1. Open the document-feeder cover. ENWW Improve - HP LaserJet Pro MFP M521 | User Guide - Page 206
. Do not place liquids directly on the glass or platen. They might seep and damage the product. 3. Close the document-feeder cover. 192 Chapter 9 Solve problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 207
Improve fax quality ● Check the scanner glass for dirt and smudges ● Check the send-fax resolution setting ● Check the error correction setting ● Send to a different fax machine ● Clean the pickup rollers and separation pad in the document feeder ● Check the fit-to-page setting ● Check the sender's - HP LaserJet Pro MFP M521 | User Guide - Page 208
product control panel, touch the Setup button. 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Open the Fax Resolution menu. 194 Chapter 9 Solve problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 209
turn off error correction only if you are having trouble sending or receiving a fax, and you are the Setup button. 2. Touch the Service menu. 3. Touch the Fax Service menu. 4. Touch the Error Correction the product document feeder experiences paper-handling problems, such as jams or multiple-page - HP LaserJet Pro MFP M521 | User Guide - Page 210
the sender's fax machine Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax. 196 Chapter 9 Solve problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 211
it is working correctly. 4. Install the HP software from the CD that came with the product. Using generic print drivers can cause delays clearing jobs from the print disabling the firewall to see if it is the source of the problem. 7. If your computer or the product is connected to a wireless - HP LaserJet Pro MFP M521 | User Guide - Page 212
specifications, go to this Web site: www.hp.com/support/ljmfpM521series. 2. When you configure the product to print on some paper types, such as heavy paper, the product prints more slowly so it can correctly fuse the toner problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 213
Solve walk-up USB printing problems ● The USB Flash Drive menu does not open when you insert the USB on a standard USB flash drive that uses File Allocation Table (FAT) file systems. The product supports FAT12, FAT16, and FAT32 USB storage accessories. 2. If another menu is already open, close that - HP LaserJet Pro MFP M521 | User Guide - Page 214
trying to print a file type that the USB printing feature does not support. The product supports .PDF and .JPEG file types. 2. You might have too many using a character set for the file name that the product does not support. In this case, the product replaces the file names with characters from - HP LaserJet Pro MFP M521 | User Guide - Page 215
the product control panel, touch the Setup touch the Service menu. button, and then b. Select the Fax Service menu. c. Select the Run Fax Test option. .hp.com. 1. Click the Support & Drivers link. 2. Click the Download drivers and software (and firmware) link option. ENWW Solve fax problems - HP LaserJet Pro MFP M521 | User Guide - Page 216
file and upgrade the firmware on the product following the on-screen instructions. NOTE: The product must be connected to a computer with HP program folder, run the Fax Setup Utility. 5. Verify that the telephone service supports analog fax. ● If using ISDN or digital PBX, contact your service - HP LaserJet Pro MFP M521 | User Guide - Page 217
problems. If you call HP for help in resolving these problems, print a T.30 trace report before you call. 1. From the Home screen on the product control panel, touch the Setup button. 2. Touch the Service menu. 3. Touch the Fax Service printing Use the following instructions to print fax logs and - HP LaserJet Pro MFP M521 | User Guide - Page 218
On. You should turn off error correction only if you are having trouble sending or receiving a fax, and you are willing to accept the control panel, touch the Setup button. 2. Touch the Service menu. 3. Touch the Fax Service menu. 4. Touch the Error Correction button, and then touch problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 219
You should change the setting only if you are having trouble sending a fax to or receiving a fax from touch the Fax Speed button, and then touch the speed setting that you want to use. Solve problems sending faxes ● An error message displays on the control panel ● The control panel displays a Ready - HP LaserJet Pro MFP M521 | User Guide - Page 220
b. Open the Service menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e. Select the Off setting. NOTE: Turning off the Error Correction option can reduce image quality. ● If the error persists, contact HP. See www.hp.com/support/ljmfpM521series or the support - HP LaserJet Pro MFP M521 | User Guide - Page 221
on the product control panel, touch the Setup button. b. Open the Service menu. c. Open the Fax Service menu. d. Select the Run Fax Test item. ● If the error persists, contact HP. See www.hp.com/support/ljmfpM521series or the support flyer that came in the product box. Document feeder paper jam - HP LaserJet Pro MFP M521 | User Guide - Page 222
Service menu. d. Select the Clear Saved Faxes item. ● Divide the large fax job into smaller sections, and then fax them individually. Scanner error ● Verify that the paper meets product size requirements. The product does not support jack and resend the fax. 208 Chapter 9 Solve problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 223
Service menu. d. Select the Clear Saved Faxes item. Faxes can be received, but not sent Send fax and nothing happens. 1. Check for a dial tone on the phone line by using the Start Fax button. 2. Turn the product off then on. 3. Use the control panel or the HP the HP Embedded Web Server, HP Toolbox - HP LaserJet Pro MFP M521 | User Guide - Page 224
● Make sure you dial the fax number correctly, and make sure that the phone service is not blocked. For example, some phone services might prevent long distance calling. ● If an outside line requires a prefix, turn on Fax Setup menu. c. Open the Basic Setup menu. 210 Chapter 9 Solve problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 225
for pauses as you hear the tones on the phone. d. Send the fax manually from the control panel. Unable to send a fax when a phone is connected Disconnect the phone from the line, and then try sending the fax. Solve problems receiving faxes ● The fax does not respond ● An error message displays on - HP LaserJet Pro MFP M521 | User Guide - Page 226
Setup menu. c. Open the Basic Setup menu. d. Open the Answer Mode menu. e. Select the Fax/Tel setting. The Answer Mode setting is set to the Manual setting ● Touch the Start Fax button on the product control panel. 212 Chapter 9 Solve - HP LaserJet Pro MFP M521 | User Guide - Page 227
service Set the Answer Mode option to the Manual setting. a. From the Home screen Manual setting. NOTE: You must be present to receive faxes. The product is connected to a DSL phone service product. Contact your DSL service provider for a filter or fax over IP or VoIP phone service ● Set the Fax Speed - HP LaserJet Pro MFP M521 | User Guide - Page 228
the correct setting. ● Contact your service provider to make sure that fax is supported and for a recommended fax speed control panel. ● If the error persists, contact HP. See www.hp.com/support/ljmfpM521series or the support flyer that came in the product box. The Communication Solve problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 229
panel, touch the Setup button. b. Open the Service menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e. Log Now option. ● If the error persists, contact HP. See www.hp.com/support/ljmfpM521series or the support flyer that came in the product box. The Fax storage problems 215 - HP LaserJet Pro MFP M521 | User Guide - Page 230
a PBX line ● If you are using a PBX phone line, contact your PBX administrator to configure an analog fax line for your product. 216 Chapter 9 Solve problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 231
problems ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality. ● Retry sending the fax when the line conditions have improved. ● Check with the phone service provider that the line supports - HP LaserJet Pro MFP M521 | User Guide - Page 232
Open the Setup Menu menu. b. Open the Service menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e. Select the On setting. ● Check the toner cartridges and replace if necessary. ● Ask the sender the Setup Menu menu. b. Open the Fax Setup menu. 218 Chapter 9 Solve problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 233
c. Open the Advanced Setup menu. d. Open the Fit to Page menu. e. Select the On setting. NOTE: If the Fit to Page setting is off and the Default Paper Size setting is set to letter, a legal size original prints on two pages. ENWW Solve fax problems 219 - HP LaserJet Pro MFP M521 | User Guide - Page 234
Solve USB connection problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary. 220 Chapter 9 Solve problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 235
compatibility problems ● The computer or workstation might be set up incorrectly ● The product is disabled, or other network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For - HP LaserJet Pro MFP M521 | User Guide - Page 236
settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The computer or workstation might be set up incorrectly 1. Check the network - HP LaserJet Pro MFP M521 | User Guide - Page 237
problems in the product is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to the product. Make sure poles, walls, or support columns containing metal or concrete do not separate devices. ● Verify that the print driver is installed on the computer. ● - HP LaserJet Pro MFP M521 | User Guide - Page 238
Mac OS X, verify that the wireless router supports Bonjour. The product does not print after 5. Verify that you can open the product HP Embedded Web Server from a computer on the 2. Print a configuration page. 3. Compare the service set identifier (SSID) on the configuration page to problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 239
. 4. Make sure that the router or product connects to the same network that the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer. c. If the numbers are not the same - HP LaserJet Pro MFP M521 | User Guide - Page 240
and lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless products on the network. 226 Chapter 9 Solve problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 241
Solve product software problems with Windows ● A print driver for the product is not visible in the Printer folder ● An error message was displayed during the software installation ● The product is in Ready mode, but nothing prints A print driver for the product is not visible in the Printer folder - HP LaserJet Pro MFP M521 | User Guide - Page 242
, and then click Configure Port. e. Verify the IP address, and then click OK or Cancel. f. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address. 228 Chapter 9 Solve problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 243
Solve product software problems with Mac OS X ● The print driver is not listed in the Print & Fax or Print & Scan list ● The product name does not appear in the product list in the Print & Fax or Print & Scan list ● The print driver does not automatically set up the selected product in the Print & - HP LaserJet Pro MFP M521 | User Guide - Page 244
a USB cable, the product does not appear in the Print & Fax or Print & Scan list after the driver is selected. Software troubleshooting 1. Make sure that your Mac operating system is Mac OS X 10.6 or later. 2. Use the + button -down menu in the Print dialog box. 230 Chapter 9 Solve problems ENWW - HP LaserJet Pro MFP M521 | User Guide - Page 245
Click Start, and then click Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the on-screen instructions to remove the software. Windows Vista and Windows 7 1. Click Start, and then click All Programs. 2. Click HP, and then click the product name. 3. Click - HP LaserJet Pro MFP M521 | User Guide - Page 246
X) You must have administrator rights to remove the software. 1. Disconnect the product from the computer. 2. Open Applications. 3. Open Hewlett Packard. 4. Open HP Uninstaller. 5. Select the product from the list of devices, and then click the Uninstall button. 6. After the software is uninstalled - HP LaserJet Pro MFP M521 | User Guide - Page 247
user name and password are used. ● If the SMTP server uses an authentication method that is not supported, try a different server. Check this setting with your system administrator or Internet Service Provider. The email failed ● Verify that email addresses entered are correct. ● If the size of the - HP LaserJet Pro MFP M521 | User Guide - Page 248
Solve scan to network folder problems If scan to network folder problems occur, try these solutions: ● Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up. ● Make sure - HP LaserJet Pro MFP M521 | User Guide - Page 249
faxes 128 print job (Mac) 78 print job (Windows) 72 cartridges non-HP 27, 35 order numbers 35 recycling 35 replacing 36 storage 35 supplies status page 11 checklist fax troubleshooting 201 for solving problems 158 wireless connectivity 223 cleaning glass 186, 190, 193 paper path 182 collating - HP LaserJet Pro MFP M521 | User Guide - Page 250
duplexer jams 179 duplexing manually (Mac) 75 manually (Windows) 53 E EconoMode 134 sending from software 133 solve general problems 217 solving problems 160 speed dials 133 stamp-received HP Fax Setup Wizard 114 fax time, setup use control panel 113 use HP Fax Setup Wizard 114 fax troubleshooting - HP LaserJet Pro MFP M521 | User Guide - Page 251
toner cartridges 34 Tray 1 18 Tray 2 21 ENWW lock product 154 logs, fax error 204 printing all 203 M Mac driver settings 44, 73 problems, troubleshooting 229 scanning from TWAIN- compliant software 107 Macintosh HP Utility 150 maintenance kits part numbers 31 managing network 145 manual duplex - HP LaserJet Pro MFP M521 | User Guide - Page 252
supported 40 print drivers (Mac) changing settings 44 settings 73 print drivers (Windows) changing settings 42 print job canceling (Mac) 78 canceling (Windows) 72 print on both sides Mac 74, 75 manually 11 print quality page 11 PS font list 11 service page 11 supplies status 11 usage page 11 Reports - HP LaserJet Pro MFP M521 | User Guide - Page 253
toner cartridges 36 status, viewing with HP Utility for Mac 150 using when low 29 supplies status page 11 supported paper 14 T TCP/IP manually numbers 33 troubleshooting checklist 158 fax error-correction setting 204 faxes 201 jams 164 Mac problems 229 network problems 221 paper feed problems 163 - HP LaserJet Pro MFP M521 | User Guide - Page 254
software, scanning from 107 Windows driver settings 42 faxing from 133 scanning from TWAIN or WIA software 107 universal print driver 40 Windows print drivers supported 40 wireless network troubleshooting 223 wireless network interference 226 wireless printing solving problems 158 Word, faxing from - HP LaserJet Pro MFP M521 | User Guide - Page 255
- HP LaserJet Pro MFP M521 | User Guide - Page 256
© 2014 Hewlett-Packard Development Company, L.P. www.hp.com *A8P80-90908* *A8P80-90908* A8P80-90908
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LASERJET PRO MFP
User Guide
M521
2