HP LaserJet Pro P1102 HP LaserJet Professional P1100 Printer series - User Gui
HP LaserJet Pro P1102 Manual
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- HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 1
LASERJET PROFESSIONAL P1100 Printer series User Guide www.hp.com/support/ljp1100series - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 2
- HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 3
HP LaserJet Professional P1100 Printer series User Guide - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 4
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP U.S. marks. Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 5
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 6
iv Conventions used in this guide ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 7
10 Supported printer-drivers for Windows 10 Priority for print settings ...11 Change printer-driver settings for Windows 12 Remove software for Windows ...13 Use the uninstall utility to remove Windows software 13 Use the Windows Control Panel to remove software 13 Supported utilities (wireless - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 8
sides (duplex 20 Print on both sides manually 20 4 Connect the product Supported network operating systems (wireless models only 22 USB connection ...23 HP Smart Install ...23 CD installation ...23 Network connection (wireless models only 24 Supported network protocols 24 Install the product on - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 9
orientation with Windows 43 7 Manage and maintain the product Print the information pages ...46 Configuration page ...46 Supplies status page ...46 Demo page ...46 Use the HP Embedded Web Server (wireless models only 47 Open the HP Embedded Web Server by using a network connection 47 HP Embedded - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 10
HP fraud hotline and Web site 50 Recycle supplies 50 Replacement instructions 51 Redistribute toner 51 Replace the print cartridge 52 Replace the print-cartridge area 63 Clean the exterior ...65 Product updates ...65 8 Solve problems Solve general problems ...68 Troubleshooting checklist 68 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 11
96 Part numbers ...96 Paper-handling accessories 96 Print cartridges ...96 Cables and interfaces ...96 Appendix B Service and support Hewlett-Packard limited warranty statement 98 HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement 99 End User License Agreement - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 12
Multiple returns (more than one cartridge 110 Single returns 110 Shipping 110 Non-U.S. returns 110 Declaration of conformity (wireless models 113 Safety statements ...114 Laser safety ...114 Canadian DOC regulations 114 VCCI statement (Japan 114 Power cord instructions 114 Power cord - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 13
1 Product basics ● Product comparison ● Environmental features ● Product features ● Product views ENWW 1 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 14
Product comparison HP LaserJet Professional P1100 Printer series HP LaserJet Professional P1100w Printer series ● Speed: Up to 18 A4 pages per minute (ppm), 19 letter- ● Speed: 18 A4 pages per minute (ppm), 19 letter-size ppm size ppm ● Tray: - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 15
up printing (printing more than one page on a sheet) and the manual two-sided printing features save paper. ● EconoMode printer driver feature saves toner. Supplies management ● Authentication for genuine HP print cartridges. ● Easy ordering for replacement supplies. ● Supplies status page shows - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 16
Product views Front and left side view 7 1 2 3 6 5 4 Table 1-1 HP LaserJet Professional P1100 Printer series 1 Output bin 2 Foldable output tray extension 3 Input tray 4 Short media extender tool 5 Power button 6 Print-cartridge door lift-tab 7 Control panel 4 Chapter 1 Product basics ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 17
1 2 7 3 6 5 4 Table 1-2 HP LaserJet Professional P1100w Printer series 1 Output bin 2 Foldable output tray extension 3 Priority input slot 4 Main input tray 5 Power button 6 Print-cartridge door lift-tab 7 Control panel ENWW Product views 5 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 18
Back view 1 3 2 1 USB port 2 Power connector 3 Kensington lock Serial number and product number location The label that contains the product number and serial number is on the rear of the product. 6 Chapter 1 Product basics ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 19
print cartridge door is open or other errors exist. 2 Ready light: When the product is ready to print, the ready light is on. When the product is processing data, the ready light blinks. 1 2 3 4 5 Table 1-4 HP LaserJet Professional P1100w Printer series 1 Wireless button: To detect wireless networks - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 20
Table 1-4 HP LaserJet Professional P1100w Printer series (continued) 4 Ready light: When the product is ready to print, the ready light is on. When the product is processing data, the ready light blinks. 5 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 21
2 Software for Windows ● Supported operating systems for Windows ● Supported printer-drivers for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities (wireless models only) ENWW 9 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 22
Server 2003 Point and Print, or using Windows Server 2003 Terminal Services and Printing, go to www.microsoft.com. ● Windows Server 2008 (32-bit and 64-bit) Supported printer-drivers for Windows The product comes with software for Windows that allows the computer to communicate with the product - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 23
priority and usually do not override changes made in the Page Setup dialog box. ● Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box usually do not override settings anywhere else - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 24
Start, click Settings, and then click Printers. Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers. 2. Right-click the driver icon, and then 2. Right-click the driver icon, and then select Printing - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 25
item, and then click the HP LaserJet Professional P1100 Printer series menu item. 3. Click the Uninstall menu item, and then follow the onscreen instructions to remove the software. Use the Windows Control Panel to remove software Windows XP, Windows Server 2003, and Windows Server 2008 1. Click the - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 26
Supported utilities (wireless models only) Embedded Web server The product is equipped with an embedded Web server, which provides access to information about product and network loaded on a network server. The you must have a supported Web browser on HP Embedded Web Server sections on page 47. 14 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 27
3 Use the product with Mac ● Software for Mac ● Print with Mac ENWW 15 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 28
v10.6 NOTE: PPC and Intel® Core™ processors are supported. Supported printer drivers for Macintosh The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, a CUPS driver, and the HP Printer Utilities for Mac OS X. The HP printer PPD file, in combination with the CUPS - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 29
Presets menu, click Save as and type a name for the preset. 2. Click Printer Setup. These settings are saved in the Presets menu. To use the new settings, . 2. Click Options & Supplies. 3. Click the Driver menu. 4. Select the driver from the list, and configure the installed options. ENWW Software for - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 30
Auto-Off setting from a Mac computer. To open the HP LaserJet Utility, complete the procedure below. ▲ Open the Print Queue, and then click the Utility icon. Supported utilities for Mac (wireless models only) Embedded Web server Network models are equipped with an embedded Web server, which provides - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 31
the preset. 5. Click OK. Use printing presets 1. On the File menu, click Print. 2. Select the driver. 3. In the Presets box, select the printing preset that you want to use. NOTE: To use printer-driver default settings, select Standard. Resize documents or print on a custom paper size You can scale - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 32
. 1. On the File menu, click Print. 2. Select the driver. 3. Open the Layout menu. 4. Next to Pages per Sheet both sides (duplex) Print on both sides manually 1. Insert enough paper into the input tray sided check box. 4. Click Print. Follow the instructions in the dialog box that opens on the - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 33
4 Connect the product ● Supported network operating systems (wireless models only) ● USB connection ● Network connection (wireless models only) ENWW 21 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 34
Supported network operating systems (wireless models only) The product supports the following operating systems for wireless printing: ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit and 64-bit) ● Windows 7 ● Windows Server 2003 (32-bit and 64-bit) ● Windows Server 2008 (32-bit and 64-bit) - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 35
(6.56 ft). HP Smart Install NOTE: This installation type is supported for Windows only. The HP Smart Install allows you to install the product driver and software by , browse the CD contents and run the SETUP.EXE file. 3. Follow the onscreen instructions to install the software. When you use - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 36
● AutoIP ● SNMP ● Bonjour ● SLP ● WSD ● NBNS Install the product on a wireless network with HP Smart Install NOTE: This installation type is supported for Windows only. The HP Smart Install allows you to install the product driver and software by connecting the product to a computer through a USB - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 37
printer driver on another computer, complete the following steps. 1. At the computer, open the HP Embedded Web Server. See Open the HP Embedded Web Server by using a network connection on page 47. 2. Click the HP Smart Install tab. 3. Click the Download button. 4. Follow the onscreen instructions - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 38
Click the HP Smart Install tab, and then click the Download button to install the product software. The figures below show the difference between an ad-hoc network connection and an infrastructure network connection. Ad-hoc network Infrastructure network Turn off the product wireless unit If you - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 39
menu item, and then click the HP LaserJet Professional P1100 Printer series menu item. 4. Click the Wireless Configuration menu item. 5. Follow the onscreen instructions to configure the product to print on a wireless network. Restore default wireless settings 1. Turn the product off. 2. Press and - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 40
, or it can be configured automatically using DHCP, BootP, or AutoIP. To change the IP address manually, use the HP Embedded Web Server. 1. Open the HP Embedded Web Server, and then click the Networking tab. 2. In the navigation pane, click the IPv4 Configuration link or the IPv6 Configuration link - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 41
5 Paper and print media ● Understand paper and print media use ● Special paper or print media guidelines ● Change the print driver to match the media type and size ● Supported paper sizes ● Supported paper types and tray capacity ● Paper orientation for loading trays ● Load paper trays ENWW 29 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 42
not use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend the use of other brands of media because HP cannot control their quality. It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory results. This might - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 43
product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in the printer driver to obtain the best results. CAUTION: HP LaserJet products use fusers to bond dry toner particles - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 44
commands and dialog box names that follow might be different. 1. On the File menu in the software program, click the Print menu item. 2. Select the driver, and then click the Properties button or the Preferences button. 3. Click the Paper/Quality tab. 4. In the Type is or Size is list box, select - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 45
obtain best print results, select the appropriate paper size and type in your print driver before printing. Table 5-1 Supported paper and print media sizes Size Dimensions Input tray Priority input slot (wireless models only) Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 46
brand paper that this product supports, go to www.hp.com/support/ ljp1100series. Paper type (printer driver) Paper, including the following types: ● Plain ● Vellum ● Recycled Rough Envelope Labels Cardstock Transparency Postcards Input tray Priority input slot (wireless models only) Tray and bin - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 47
printed on facing up. To prevent jams and skewing, always adjust the side media guides before feeding the media. Input tray The input tray holds 150 pages of 75 up. To prevent jams and skewing, always adjust the side and front media guides. NOTE: When you add new media, make sure that you remove all - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 48
side of the media input area. 2. Attach the tool to the adjustable media guide. 3. Insert the media into the product until it stops, and then slide the adjustable media guide, with the tool attached to support the media. 4. When finished printing with short media, remove the short media extender - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 49
6 Print tasks ● Cancel a print job ● Print with Windows ENWW 37 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 50
(wireless instructions about canceling a print job from the computer. If a print job is waiting in a print queue or print spooler, delete the print job there. 1. Windows Vista and Windows 7: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer. -or- Windows - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 51
. Get help for any print option with Windows Printer-driver Help is separate from program Help. The printer-driver help provides explanations for the buttons, check boxes, and drop-down lists that are in the printer driver. It also includes instructions for performing common printing tasks, such as - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 52
all tabs except the Services tab. 2. Select an existing quick set as a base. 3. Select the print options for the new quick set. 4. Click Save As, type a name for the quick set, and then click OK. Improve print quality with Windows Select a page size 1. Open the printer driver, click the Properties - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 53
is printed on each page. 3. Click the OK button. Print on both sides (duplex) with Windows Manually print on both sides (duplex) 1. Load paper face-up in the input tray. 2. Open the printer driver, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Click the Print - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 54
Continue button to print the second side of the job. Create a booklet with Windows 1. Open the printer driver, click the Properties or Preferences button, and then click the Finishing tab. 2. Click the Print on both sides (manually) check box. 3. In the Booklet layout drop-down list, click the Left - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 55
3. Select the correct options for Print Page Borders, Page Order, and Orientation. 4. Click the OK button. Select page orientation with Windows 1. Open the printer driver, click the Properties or Preferences button, and then click the Finishing tab. 2. In the Orientation area, select the Portrait or - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 56
44 Chapter 6 Print tasks ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 57
7 Manage and maintain the product ● Print the information pages ● Use the HP Embedded Web Server (wireless models only) ● Economy settings ● Manage supplies and accessories ● Clean the product ● Product updates ENWW 45 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 58
status page, select it from the Print Information Pages drop-down on the Services tab in the printer driver. The supplies status page provides the following information: ● The estimated percentage of toner remaining in the print cartridge ● The number of pages and print jobs that have been processed - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 59
. ● Supplies Status shows the status of HP supplies and provides part numbers. To order new supplies, click Order Supplies in the upper-right part of the window. ● Network Summary shows the information found on the Network Summary page. ENWW Use the HP Embedded Web Server (wireless models only) 47 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 60
to an IP-based network. HP Smart Install tab NOTE: This tab is supported for Windows only. Use this tab to install the product driver and software on a computer. Click the Download button to start the installation process, and then follow the onscreen instructions to finish the process. Links - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 61
Using EconoMode can use less toner and decrease the cost per page. However, using EconoMode can also reduce print quality. HP does not recommend the full- new print cartridge, even if there is toner supply remaining in the cartridge. Enable EconoMode with Windows 1. Open the printer driver, and then - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 62
remanufactured. NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements. To install a new genuine HP print cartridge, see Replace the print cartridge on page 52. HP fraud hotline and Web site Call the HP fraud hotline (1-877-219-3183, toll-free - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 63
instructions Redistribute toner When a small amount of toner remains in print cartridge, faded or light areas might appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner. 1. Open the print-cartridge door, and then remove the print cartridge - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 64
door. If the print is still light, install a new print cartridge. Replace the print cartridge When a print cartridge approaches the end of useful life, you can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. 1. Open the print - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 65
damage to the print cartridge, hold the print cartridge at each end. Do not touch the cartridge shutter or the roller surface. 3. Grasp both sides of the print cartridge and gently rock the print cartridge to distribute the toner evenly inside the cartridge. ENWW Manage supplies and accessories - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 66
pull the tab until all the tape is removed from the cartridge. Place the tab and tape in the print-cartridge box to return for recycling. 5. Insert the print cartridge in the product, and then close the print-cartridge door. CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 67
on page 61 to order a new pickup roller. 1. Open the print-cartridge door, and then remove the print cartridge. CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print cartridge with a sheet of paper. 2. Find the pickup roller. ENWW Manage supplies - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 68
3. Release the small, white tabs on each side of the pickup roller, and rotate the pickup roller toward the front. 4. Gently pull the pickup roller up and out. 5. Position the new pickup roller in the slot. The circular and rectangular slots on each side prevents you from installing the roller - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 69
6. Rotate the top of the new pickup roller away from you until both sides snap into place. 7. Insert the print cartridge in the product, and then close the print-cartridge door. ENWW Manage supplies and accessories 57 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 70
Replace the separation pad Normal use with good media causes wear. The use of poor media might require more frequent replacement of the separation pad. If the product regularly pulls multiple sheets of media at a time, you might need to change the separation pad. NOTE: Before you change the - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 71
4. Remove the separation pad. 5. Insert the new separation pad, and screw it into place. ENWW Manage supplies and accessories 59 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 72
6. Reconnect the power cord, and then turn on the product. 60 Chapter 7 Manage and maintain the product ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 73
Clean the product Clean the pickup roller If you want to clean the pickup roller before deciding to replace it, follow these instructions: 1. Unplug the power cord from the product and remove the pickup roller as described in Replace the pickup roller on page 55. 2. Dab a lint-free - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 74
paper path. This process uses a transparency to remove dust and toner from the paper path. Do not use bond or rough paper. idle and the ready light is on. 2. Load media in the input tray. 3. Open the printer Properties. 4. Click the Device Settings tab. 5. In the Cleaning Page area, click the Start - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 75
the wall outlet, and then wait for the product to cool. 1. Disconnect the power cord from the product. Open the print-cartridge door, and then remove the print cartridge. CAUTION: Do not touch the black-sponge transfer roller inside the product. Doing so can damage the product. CAUTION: To prevent - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 76
2. With a dry, lint-free cloth, wipe any residue from the paper-path area and the print-cartridge cavity. 3. Reinstall the print cartridge, and then close the print-cartridge door. 64 Chapter 7 Manage and maintain the product ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 77
the exterior of the device. Product updates Software and firmware updates and installation instructions for this product are available at www.hp.com/support/ljp1100series. Click Downloads and drivers, click the operating system, and then select the download for the product. ENWW Product updates 65 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 78
66 Chapter 7 Manage and maintain the product ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 79
8 Solve problems ● Solve general problems ● Interpret control-panel light patterns ● Clear jams ● Solve paper-handling problems ● Solve image-quality problems ● Solve performance problems ● Solve connectivity problems ● Solve product software problems ENWW 67 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 80
troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. Troubleshooting network, uninstall and then reinstall the product. If the error persists, contact a network administrator or refer to the user manual of the wireless - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 81
use of special paper (such as transparencies, heavy paper, and custom-size paper) ● Product processing and download time ● The complexity and size of graphics ● The speed of the computer you are using ● The USB or network connection ● The product I/O configuration ENWW Solve general problems 69 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 82
light is The product is in the ready state. off. No action is required. The product is ready to receive a print job. 70 Chapter 8 Solve problems ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 83
the product is in a manual feed mode, put the proper paper in the tray and follow the onscreen instructions, or open and close the print-cartridge door to resume printing. error persists, contact HP customer support. See Customer support on page 102. ENWW Interpret control-panel light patterns 71 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 84
(wireless models only) on page 24. If the product remains unable to connect to the network, uninstall and then reinstall the product. If the error persists, contact a network administrator or refer to the user manual of the wireless router or access point. 72 Chapter 8 Solve problems ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 85
and reduces media jams. ● The media does not meet HP specifications. ● The product might need to be cleaned to remove paper dust and paper path. Loose toner might remain in the product after a media jam. This toner clears up after a few sheets print. CAUTION: If you get any toner on your clothes, - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 86
the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product. 74 Chapter 8 Solve problems ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 87
NOTE: Depending on where the jam is located, some of the following steps might not be necessary. 1. Open the print-cartridge door, and then remove the print cartridge. 2. Remove the media stack from the input tray. ENWW Clear jams 75 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 88
3. With both hands, grasp the side of the jammed media that is most visible (this includes the middle), and carefully pull it free from the product. 4. Reinstall the print cartridge, and then close the print-cartridge door. 76 Chapter 8 Solve problems ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 89
pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. Open the print-cartridge door, and then remove the print cartridge. 2. Keep the print cartridge door open, and then with both hands, grasp the side of the jammed media that is most visible (this includes - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 90
3. Reinstall the print cartridge, and then close the print-cartridge door. 78 Chapter 8 Solve problems ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 91
Clear jams from inside the product 1. Open the print-cartridge door, and then remove the print cartridge. CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. 2. If you can see the jammed paper, carefully grasp the jammed paper, and slowly pull it - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 92
cartridge, and then close the print-cartridge door. Solve repeated jams ● Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using. ● Verify that the media guides type and the amount of toner used affect the output bin - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 93
At the computer, follow the onscreen instructions to deactivate manual-feed mode. Or, at the product, open and close the print-cartridge door. The pickup roller might be dirty or damaged. Contact HP Customer Care. See Service and support on page 97 or the support flyer that came in the box. The - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 94
print defects. NOTE: If these steps do not correct the problem, contact an HP-authorized dealer or service representative. Light print or faded ● Redistribute the toner to extend the life. See Redistribute toner on page 51. ● The print cartridge is nearing end of life. Install a new genuine - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 95
Install a new genuine HP print cartridge. ● If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides with a dry, lint-free cloth. ● Check the media type and quality. ● The fuser temperature might be too low. In the printer driver, make sure the - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 96
spot on the page, install a new genuine HP print cartridge. ● The internal parts might have toner on them. If the defects occur on the back of the page, the problem probably will correct itself after a few more printed pages. ● In the printer driver, make sure the appropriate media type is selected - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 97
is not optimal. (A small amount of toner scatter is normal for laser printing.) Try a different media type setting in the printer driver, or use a different media type. ● Turn over the stack of media in the tray. ● Use media that is designed for laser printers. ENWW Solve image-quality problems 85 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 98
this guide. Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer. 2. In the list of printers, right-click the name of this product, and then click the Properties menu item to open the printer properties dialog box. 86 Chapter 8 Solve problems - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 99
3. Click the Device settings tab, and then move the Print Density slider to the desired setting. 4. Click the Apply button to accept the setting, and then click the OK button to close the dialog box. ENWW Solve image-quality problems 87 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 100
problems Problem Pages print but are totally blank. Pages print very slowly. Pages did not print. Cause Solution The cartridge pull tab or the sealing tape Verify that the cartridge pull tab and tape might still be in the print cartridge. have been removed completely from the print cartridge - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 101
cable if necessary. Solve wireless problems The installation program cannot detect the product during the setup process. Cause Solution The HP environment, see www.hp.com/support/XP_firewall_information. The product is not communicating with the wireless router or ● Verify that the wireless - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 102
You might need to configure the product network settings match. manually. Verify that you know the following network settings: ● Communication mode ● Network name (SSID) ● Channel (ad-hoc networks only) ● Authentication type Use the Wireless Configuration utility to configure the product to - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 103
Windows error messages. Solve common Macintosh problems Table 8-3 Problems in Mac OS X The printer driver is not listed in the Printer Setup /Printers/PPDs/ Contents/Resources If necessary, reinstall the software. See the getting started guide for instructions. The Postscript Printer Description - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 104
with a high-quality cable. The printer driver does not automatically set up the selected product in the Printer Setup Utility or the Print & Fax list getting started guide for instructions. Delete the .GZ file from the following hard-drive folder: ● Mac OS X v10.4: Library/Printers/PPDs/Contents/ - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 105
the product does not appear in the Printer Setup Utility or Print & Fax list after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 106
94 Chapter 8 Solve problems ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 107
A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 95 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 108
pad for input tray Part number RL1-1443-000CN RM1-4006-000CN Print cartridges Item HP LaserJet print cartridge Description Black print cartridge Part number See one the following items to determine the print cartridge part number. ● The configuration page ● The supplies status page ● The current - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 109
B Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● End User License Agreement ● Customer self-repair warranty service ● Customer support ● Repack the product ENWW 97 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 110
Hewlett-Packard limited warranty statement HP PRODUCT HP LaserJet Professional P1100, P1100w DURATION OF LIMITED WARRANTY One year from date of purchase HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 111
environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 112
COPYING, DOWNLOADING, OR OTHERWISE USING HP Software or disable any licensing or control feature of the HP Software. If this Software is provided by HP for Use with an imaging or printing product (for example, if the Software is a printer driver, firmware, or add-on), the HP Service and support ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 113
you provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support services related to the Software or the HP Product. All such information will be subject to HP's privacy policy. HP will not use such information in a form that personally identifies you - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 114
or at www.hp.com/support/. Get 24-hour Internet support www.hp.com/support/ljp1100series Get support for products used with a Macintosh computer www.hp.com/go/macosx Download software utilities, drivers, and electronic information www.hp.com/support/ljp1100series Order additional HP service or - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 115
engine and other parts with toner. To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge in its original packing print media that did not print correctly. 4. In the U.S., call HP Customer Care to request new packing material. In other areas, use the - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 116
104 Appendix B Service and support ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 117
C Specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications ENWW 105 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 118
specifications1 Specification HP LaserJet Professional P1100 Printer series Product weight 4.7 kg (10.4 lb) Product height 194 mm (7.6 in) Product depth 224 mm (8.8 in) Product width 347 mm (13.7 in) 1 Values are based on preliminary data. See www.hp.com/support/ljp1100series. Power - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 119
D Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity (base models) ● Declaration of conformity (wireless models) ● Safety statements ● Additional statements for wireless products ENWW 107 - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 120
equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However TV technician. NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 121
and instructions are included in every new HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately. HP is committed to providing inventive, high-quality products and services that - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 122
HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP LaserJet print cartridge HP LaserJet Printer Family Print Media Guide. - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 123
office, your household waste disposal service or the shop where you purchased the product. Chemical substances HP is committed to providing our chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 124
the product Product Name: HP LaserJet P1100 Printer Series Regulatory Model:2) Product Options: Toner Cartridges: BOISB-0901-00 All For Regulatory Topics Only: European Contact Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE / Standards Europe, - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 125
Name: HP LaserJet P1100 Series Regulatory Model:2) BOISB-0901-01 Product Options: Radio Module 3) Toner Cartridges: All For Regulatory Topics Only: European Contact Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE / Standards Europe, Herrenberger - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 126
under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the other than those specified in this user guide may result in exposure to hazardous CEM ». » VCCI statement (Japan) Power cord instructions Make sure your power source is adequate for the - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 127
bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP LaserJet Professional P1100, P1100w - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 128
Substances Table (China) 116 Appendix D Regulatory information ENWW - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 129
for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 of Industry Canada. Pour l´usage d´intérieur. Le présent appareil numérique n´émet pas de bruits radio - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 130
2400-2454 MHz frequency band (channels 1-9) may be used. For the latest requirements, see www.arcep.fr. L'utilisation de cet equipement (2.4 GHz Wireless LAN) est soumise à certaines restrictions : Cet équipement peut être utilisé à l'intérieur d'un bâtiment en utilisant toutes les fréquences de - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 131
request 38 cartridges non-HP 50 part numbers 96 recycling 50, 109 storage 50 warranty 99 cautions iii change pickup roller 55 separation pad 58 clean pickup roller 61 cleaning exterior 65 media path 62 printer 61 clearing jams locations 74 configuration page 46 connecting to the network 24 control - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 132
35 M Macintosh driver settings 17, 19 drivers, troubleshooting 91 problems, troubleshooting 91 removing software 16 resize documents 19 support 102 supported operating systems 16 USB card, troubleshooting 93 Macintosh driver settings custom-size paper 19 managing network 27 material restrictions - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 133
55 clean 61 ports troubleshooting Macintosh 93 types included 3 power consumption 106 problem-solving 68 presets (Macintosh) 19 print cartridges non-HP 50 part numbers 96 recycling 50, 109 redistributing toner 51 storage 50 warranty 99 print density 86 print media supported 33 print quality creases - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 134
software 16 uninstalling Windows software 13 USB cable, part number 96 USB port problem-solving 88 troubleshooting Macintosh 93 type included 3 V view, product 4 W warnings iii warranty customer self repair 102 license 100 print cartridges 99 product 98 Web sites customer support 102 fraud reports - HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 135
- HP LaserJet Pro P1102 | HP LaserJet Professional P1100 Printer series - User Gui - Page 136
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