HP Latex 310 Users Guide

HP Latex 310 Manual

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  • HP Latex 310 | Users Guide - Page 1
    Latex 300 Printer Series User's Guide
  • HP Latex 310 | Users Guide - Page 2
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP Latex 310 | Users Guide - Page 3
    Web Server ...19 Connectivity and software instructions ...26 Advanced network configuration ...27 Turn the printer on and off ...34 Restart the printer ...35 2 Useful links ...36 When you need help ...36 3 Handle the substrate and troubleshoot substrate issues 38 Overview ...40 Porous substrates
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    ...87 Online search ...87 HP Media Locator ...89 Generic presets printers (360 and 370 only 101 ICC profiles ...102 5 Troubleshoot print-quality issues ...104 General printing advice ...105 Improve print quality ...105 Most-common print-quality problems ...111 6 The ink system ...118 Ink cartridges
  • HP Latex 310 | Users Guide - Page 5
    the printer ...149 Service maintenance ...150 8 Firmware update ...151 Firmware update using a USB flash drive ...151 Firmware update using the Embedded Web Server 152 Automatic firmware updates ...152 9 Accessories ...153 Order ink supplies ...153 Order accessories ...155 10 Troubleshoot other
  • HP Latex 310 | Users Guide - Page 6
    Appendix A Summary of common printing problems 170 Glossary ...173 Index ...176 vi ENWW
  • HP Latex 310 | Users Guide - Page 7
    ● Welcome to your printer ● Printer models ● Documentation ● Safety precautions ● The printer's main components ● The front panel ● The Embedded Web Server ● Connectivity and software instructions ● Advanced network configuration ● Turn the printer on and off ● Restart the printer ENWW 1
  • HP Latex 310 | Users Guide - Page 8
    HP Latex 310 HP Latex 330 HP Latex 360 HP Latex 370 Supplied with the printer HP Latex 3x0 Edge Holders HP Latex 3x0 Edge Holders HP Latex 3x0 Edge Holders HP Latex 3x0 Edge Holders HP Latex 64-in Take-Up HP Latex 64-in Take-Up HP Latex 64-in Take-Up Reel Reel Reel HP Latex 54-in Printer
  • HP Latex 310 | Users Guide - Page 9
    box) HP 831 Latex Maintenance Cartridge (1 included in box) HP 831 Latex Maintenance Cartridge (1 included in box) HP 871A 3-liter Ink Cartridges Documentation The following documents can be downloaded from http://www.hp.com/go/latex300/manuals/: ● Introductory information ● User's guide ● Legal
  • HP Latex 310 | Users Guide - Page 10
    operate at hazardous voltages capable of causing death or serious personal injury. The printer uses two power cords. Unplug both power cords before servicing the printer. To avoid the risk of electric shock: ● The printer must be connected to earthed mains outlets only. ● Do not attempt to dismantle
  • HP Latex 310 | Users Guide - Page 11
    preparation guide. Do not use a power strip (relocatable power tap) to connect both power cords. ● Use only the power cords supplied by HP with the printer. working close to the printer. ● Keep your clothing and all parts of your body away from the printer's moving parts. ● Avoid wearing necklaces
  • HP Latex 310 | Users Guide - Page 12
    boots and gloves. Ink handling HP recommends that you wear gloves when handling ink system components. Warnings and cautions The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer from being damaged. Follow the instructions marked with these
  • HP Latex 310 | Users Guide - Page 13
    fingers. Do not touch moving gears. These labels are located at the rear of the printer, one on the substrate input gear and one on the take-up reel gear (330, 360, and 370 only). Moving part. Keep away from the moving printhead carriage. When printing, the printhead carriage travels back and
  • HP Latex 310 | Users Guide - Page 14
    earthed mains outlet only. This label is located in the scan and air-curtain heater control enclosure (360 and 370 only). For service personnel only. NOTE: The final label position and its size on the printer may vary slightly, but should always be visible and close to the potential risk area. The
  • HP Latex 310 | Users Guide - Page 15
    view 1. Ink cartridge 2. Platen 3. Printhead 4. Printhead carriage 5. Front panel 6. Maintenance cartridge 7. Substrate pinch lever 8. Spindle lock lever 9. Take-up reel motor 10. Tension bar 11. Spindle 12. Take-up reel 13. Spindle stop 14. Loading table 15. Curing module ENWW The printer's main
  • HP Latex 310 | Users Guide - Page 16
    Rear view 1. Power switch and power socket 2. Sockets for communication cables and optional accessories Take-up reel motor 1. Winding-direction switch 2. Manual winding buttons 3. Take-up reel lever 10 Chapter 1 Introduction ENWW
  • HP Latex 310 | Users Guide - Page 17
    printer settings, perform calibrations and tests, and so on. The front panel also displays alerts (warning and error messages) when necessary. There is an alternative home screen that you can see by sliding your finger across the screen to the left. It summarizes the status of the ink cartridges
  • HP Latex 310 | Users Guide - Page 18
    the printer status the problem. ● ink-supply status and perform ink-cartridge and printhead operations. to view network and Internet status and change related settings. to view information about the printer. for help. to view and change printer settings in general. If the printer The printer wakes
  • HP Latex 310 | Users Guide - Page 19
    (Prepare printing option in the RIP), the printer´s curing heaters remain on for the specified time and temperature in case another job arrives or in case you need to avoid any print-quality problem that could be caused by an incorrect temperature in the print zone. To choose how long the heaters
  • HP Latex 310 | Users Guide - Page 20
    The front panel and the Embedded Web Server both display the status of the printer, the loaded substrate, and the ink system. Check the status of the ink cartridges You can see the ink levels in your ink cartridges by pressing on the front panel's home screen. 14 Chapter 1 Introduction ENWW
  • HP Latex 310 | Users Guide - Page 21
    ● Supported ink cartridges These are the possible ink cartridge status messages that you can see on the front panel: ● OK: The cartridge is working normally, with no known problems. ● Missing: There is no cartridge present, or it is not correctly connected to the printer. ● Low: The ink level
  • HP Latex 310 | Users Guide - Page 22
    of a printhead The printer automatically checks and services the printheads after each print. Follow these steps to get more information on your printheads. 1. On the front panel's home screen, press (HP Latex 360 and 370) or the printhead icon (HP Latex 310 and 330). 2. Select the printhead
  • HP Latex 310 | Users Guide - Page 23
    maintenance, or ink cartridge replacement. ● Advice: When a firmware update is available or the downloaded firmware is ready to be installed. Printer alerts appear in the front panel and in the Embedded Web Server. ● Front-panel display: The front panel shows the alerts in the upper left part of the
  • HP Latex 310 | Users Guide - Page 24
    of firmware updates, a new notification appears when there a new firmware release service engineer: ● Service Maintenance Kit 1 ● Service Maintenance Kit 2 ● Service Maintenance Kit 3 Printer states The printer of the substrate. The 360 or 370 printer with ink collector is capable of printing with no
  • HP Latex 310 | Users Guide - Page 25
    . The Embedded Web Server Introduction to the Embedded Web Server The Embedded Web Server is a Web server running inside the printer. You can use it to obtain printer information, manage settings and presets, align printheads, upload new firmware and troubleshoot ENWW The Embedded Web Server 19
  • HP Latex 310 | Users Guide - Page 26
    date and time ● Update firmware ● Align printheads ● Upload substrate presets ● Configure e-mail notifications Support tab The Support tab offers various kinds of help with your printer. ● Browse helpful information from a variety of sources ● Troubleshoot problems 20 Chapter 1 Introduction ENWW
  • HP Latex 310 | Users Guide - Page 27
    ● Access HP links for technical support with your printer and accessories ● Access service support pages that show current and historical data on the usage of your printer Networking tab The Networking tab enables you to change the printer's networking configuration. Customer Involvement Program tab
  • HP Latex 310 | Users Guide - Page 28
    the Customer Involvement Program. ● Run connectivity troubleshooting tests. For more information, see the HP, but you have the option to include the printer's serial number. This may be necessary for certain programs or services, and may allow us to provide you with better product service and support
  • HP Latex 310 | Users Guide - Page 29
    data can be successfully delivered to HP. If the test completes successfully, configuration is complete and you can proceed to any other Embedded Web Server page, or close the browser window. If the test fails, follow the instructions to try to identify and fix the problem. The CIP status and test
  • HP Latex 310 | Users Guide - Page 30
    the loaded substrate, the ink cartridges, the printheads, the heater, and the maintenance cartridge. The traffic light shows whether printer status, printer usage or job accounting data from the printer through the Internet. The printer provides data in XML to the application whenever requested. HP
  • HP Latex 310 | Users Guide - Page 31
    scan and copy jobs. You can download an Excel template from HP's Web site (http://www.hp.com/go/designjet/accounting/) that will enable you to display flexibly for the use of your printer. You can, for instance: ● Bill each customer for the total amount of ink and paper used by that customer over
  • HP Latex 310 | Users Guide - Page 32
    printer, you should use equipment that supports manually; this can also be done remotely using the Embedded Web Server. TIP: You may find it helpful to print out the full printer network configuration on paper. This can be done from the front panel: press , then Internal prints > Service
  • HP Latex 310 | Users Guide - Page 33
    IPv6, see http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00840100/c00840100.pdf. This printer's firmware is up to date. Normally you need to run the wizard only once, when first setting up the printer. An Internet connection is needed for various printer functions described in this guide
  • HP Latex 310 | Users Guide - Page 34
    ping commands. For instructions, see the HP Jetdirect Print Servers Administrator's Guide for your print server model. After the printer is configured with network settings, the configuration values are saved and maintained even after it is turned off and on again. Troubleshooting IO Configuration
  • HP Latex 310 | Users Guide - Page 35
    yellow light is blinking, there is network transmission activity. Link troubleshooting If the printer does not successfully connect to the network: ● Both LEDs printer will attempt to automatically configure itself onto the network at the proper speed and communication mode. ● OFF: You must manually
  • HP Latex 310 | Users Guide - Page 36
    method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server. Bootp: Use BootP (Bootstrap Protocol) Manual) Configure parameters directly from the printer control panel: IP Address: The unique IP address of the printer (n.n.n.n). Subnet Mask: The subnet mask for the printer
  • HP Latex 310 | Users Guide - Page 37
    169.254.x.x is set. Legacy: The address 192.0.0.192 is set, consistent with older HP Jetdirect devices. Specify the IP address (n.n.n.n) of a Primary DNS Server. NOTE: This item appears only if Manual configuration is a higher priority than DHCP in the Config. Precedence table, configured through
  • HP Latex 310 | Users Guide - Page 38
    print server should use. NOTE: This item will appear only if Manual configuration is a higher priority than DHCP in the Config Precedence table contact your Independent Service Provider (ISP) for the proxy server address. Type the port number used by the proxy server for client support. The port
  • HP Latex 310 | Users Guide - Page 39
    half-duplex selection is not supported.) 10T Half: 10 Mbps, services embedded in the printer are listed below. For the latest features and services, visit http://www.hp.com/go/jetdirect. ● Configuration and Management ◦ BootP/DHCP (IPv4 only) ◦ DHCPv6 ◦ TFTP (IPv4 only) ◦ Web Proxy (Automatic/Manual
  • HP Latex 310 | Users Guide - Page 40
    method is to press the power button. When you turn off the printer this way, the printheads are automatically stored with the maintenance cartridge, which prevents them from drying out. However, if you plan to leave the printer turned off for a long period of time, you are recommended to turn
  • HP Latex 310 | Users Guide - Page 41
    on, it takes 2-3 minutes to initialize itself. Restart the printer In some circumstances you may be advised to restart the printer. 1. Turn off the printer by pressing the power button and then turning off the power switch at the rear of the printer. 2. Wait for at least 10 seconds. 3. Turn on the
  • HP Latex 310 | Users Guide - Page 42
    usually the company that sold you the printer). If this is not the case in your country, contact HP Support on the Web as shown above. Help is also available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review your RIP's documentation, if
  • HP Latex 310 | Users Guide - Page 43
    of which may be useful to a service engineer trying to fix a problem. There are two different ways to request this list: ● In the Embedded Web Server (see Access the Embedded Web Server on page 21), select the Support tab and then Service support > Printer information. You are recommended to request
  • HP Latex 310 | Users Guide - Page 44
    3 Handle the substrate and troubleshoot substrate issues ● Overview ● Porous substrates ● Load a roll onto the spindle ● Load a roll into the printer ● The ink collector (360 and 370 only) ● The loading accessory (360 and 370 only) ● Assisted manual load ● The edge holders ● Load a cut sheet into
  • HP Latex 310 | Users Guide - Page 45
    ● Take-up reel substrate jam ● Take-up reel does not wind ENWW 39
  • HP Latex 310 | Users Guide - Page 46
    are referred to in this guide as substrates. Substrate tips substrates, in most cases you should use the ink collector. See The ink collector (360 and 370 only) on page 53 printer is printing: this can cause severe print-quality defects. 40 Chapter 3 Handle the substrate and troubleshoot substrate
  • HP Latex 310 | Users Guide - Page 47
    from the printer manually without using the front panel could damage the printer. Do this only when necessary to clear a substrate jam. Supported substrate categories Substrate Adhesive Vinyl Generic Self-Adhesive Vinyl High Ink Generic Textile Generic Canvas & Coated Textiles ENWW Overview 41
  • HP Latex 310 | Users Guide - Page 48
    Polyester Film Generic Paper Generic Coated Paper Generic Backlit Paper Supported HP substrates Category Substrate Self-Adhesive HP Air Release Adhesive Gloss Cast Vinyl Vinyl Without liner: 50 fleets, signs Yes Yes No 42 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 310 | Users Guide - Page 49
    and PE Film and Banners PET Film Paper New HP Light Textile Display Banner See http://www.globalbmg.com/hp/ HP Heavy Textile Banner See http://www.globalbmg.com/hp/ HP Satin Canvas 419 microns (16.5 mil) • 370 g/m² • 14.9 m (49 ft) New HP Premium Satin Canvas 463 microns (18.2 mil) • 381 g/m² • 22
  • HP Latex 310 | Users Guide - Page 50
    and the ink collector, with which you must use the take-up reel. The 310 and 330 printers are not designed to be used with porous substrates, and could be damaged by them, requiring a service repair not covered by your warranty. 44 Chapter 3 Handle the substrate and troubleshoot substrate issues
  • HP Latex 310 | Users Guide - Page 51
    and can be used for printing as described in this guide. ● If there some ink on the strip, the tested substrate is porous and should not be used with the 310 or 330 printers. It may be used with the 360 or 370 printer and the ink collector. 11. Clean the platen: see Clean the platen
  • HP Latex 310 | Users Guide - Page 52
    the spindle lock lever to disengage the spindle. 3. Remove the spindle from the printer. CAUTION: Do not insert your fingers into the spindle supports. The spindle has a stop at each end to keep the roll in the blue stop. 46 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 310 | Users Guide - Page 53
    5. Remove the stop from the left end of the spindle. 6. Place the roll onto the loading table. 7. Slide the spindle into the roll. ENWW Load a roll onto the spindle 47
  • HP Latex 310 | Users Guide - Page 54
    is supplied with the 360 and 370 printers and is available as an accessory for the 330 printer. NOTE: The 51 mm (2 in) diameter spindle supplied with the 310 and 330 printers has only one position for the right stop the roll. 48 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 310 | Users Guide - Page 55
    blue stop when it is in contact with the substrate. 11. Insert the spindle carefully into the printer. WARNING! Avoid trapping your fingers between the spindle and the spindle supports. Risk of trapped fingers For more safety information, please see Safety precautions on page 3 CAUTION: Ensure that
  • HP Latex 310 | Users Guide - Page 56
    58; and remember to use the ink collector if the substrate is porous ( manual load on page 61. 1. At the printer's front panel, press , then Load. Alternatively, press , then Substrate load > Load roll. 2. The load configuration screen appears. 50 Chapter 3 Handle the substrate and troubleshoot
  • HP Latex 310 | Users Guide - Page 57
    zone: Choose Platen or Ink collector. See The ink collector (360 and instructions are displayed. 3. Carefully insert the leading edge of the substrate above the smooth black roller, making sure the substrate remains taut during the process. Avoid rewinding the substrate manually, unless the printer
  • HP Latex 310 | Users Guide - Page 58
    The printer checks the substrate in various ways and may ask you to correct problems with skew or tension. 6. Wait until the substrate emerges from the printer, B-see Double-sided printing (360 and 370 only) on page 75-the printer will look for the black reference line at this point. If it fails to
  • HP Latex 310 | Users Guide - Page 59
    the platen. Then install the two parts of the ink collector in their place. The ink collector comes with blue consumable parts that should be attached to the ink collector. They can be attached before or after installing the ink collector in the printer; but before loading any substrate. To attach
  • HP Latex 310 | Users Guide - Page 60
    on page 3 Wear gloves Install the ink collector 1. The platen and the ink collector both come in two parts (left and right). Unlock the platen using the two blue locks, located at the left and right of the printer. 54 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 310 | Users Guide - Page 61
    of the platen in the same way. 3. Place the two parts of the ink collector into the printer. 4. Ensure that the locks are locked and that there is no obstruction in the printing path. 5. Install the output platen protectors before loading substrate. ENWW The ink collector (360 and 370 only) 55
  • HP Latex 310 | Users Guide - Page 62
    a. Insert an output platen protector on one side of the output platen. b. Open the window. c. Insert the tabs between the plastic piece and the metal. d. Make sure the platen protector is well positioned and straight. 56 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 310 | Users Guide - Page 63
    on the print. If you see that the substrate is dirty when printing, stop printing and change the ink collector consumables. Failure to do so could cause some parts of the printer to malfunction. 1. You are recommended to wear the gloves that are included in the kit. 2. Press both snaps with your
  • HP Latex 310 | Users Guide - Page 64
    the front panel. IMPORTANT: Also check the Assisted manual load box, to prevent crashes between the carriage and the load accessory. See Assisted manual load on page 61. 2. Lay the textile loading on the loading accessory. 58 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 310 | Users Guide - Page 65
    . 5. Lift the loading accessory and the leading edge of the substrate together. 6. Load the substrate manually, see Assisted manual load on page 61. 7. The loading accessory passes through the printer's substrate path with the substrate. WARNING! Take care not to touch the curing zone or the
  • HP Latex 310 | Users Guide - Page 66
    ; when loading very thick substrates, always select the substrate type as HP Photo-realistic Poster Paper (in the Paper category) to maximize the the printer, the loading accessory can be removed by hand. 10. The printer checks the substrate in various ways and may ask you to correct problems with
  • HP Latex 310 | Users Guide - Page 67
    to use the loading accessory. In other cases, you are recommended to use the normal loading procedure. See Load a roll into the printer on page 50. To start the assisted manual load procedure, you need to have a roll loaded on the spindle. See Load a roll onto the spindle on page 46. The
  • HP Latex 310 | Users Guide - Page 68
    the substrate remains taut during the process. Avoid rewinding the substrate manually, unless the printer asks you to do so. 4. Continue to feed the the printer, pull down the substrate pinch lever as far as it will go. 62 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 310 | Users Guide - Page 69
    ink collector. When not in use, they should be stored inside the printer, parts. Handle fragile parts with care. You are recommended to wear gloves. Moving part Fragile For more safety information, please see Safety precautions on page 3 Wear gloves Place edge holders for the 310 or 330 printer
  • HP Latex 310 | Users Guide - Page 70
    2. Slide the edge holder into its correct position. 3. Repeat with the other edge holder. Place edge holders for the 360 or 370 printer 1. Remove the platen module or ink collector on one side of the printer. 64 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 310 | Users Guide - Page 71
    as possible; on the right, as far to the right as possible. 3. Put back the platen module or ink collector with the edge holder in place. 4. Repeat with the platen module or ink collector on the other side. Align the substrate When the substrate has been loaded, align it with the white
  • HP Latex 310 | Users Guide - Page 72
    least 1067 mm (42 in) long. ● Load the sheet by following the normal roll loading procedure (automatic or manual, depending on the substrate). ● During the loading procedure, the printer tries to detect the winding direction of the roll by turning the spindle in both directions. When the substrate
  • HP Latex 310 | Users Guide - Page 73
    the roll, lift the spindle lock lever. 5. Remove the spindle from the printer, pulling out the right end on the right side of the printer first. WARNING! Do not insert your fingers into the spindle supports while removing the spindle. Risk of trapped fingers For more safety information, please
  • HP Latex 310 | Users Guide - Page 74
    ) or 76 mm (3 in) diameter can be used. 1. On the printer's front panel, press , then Take-up reel. Instructions are displayed on the screen; slide your finger laterally across the front panel to follow upright position. 68 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 310 | Users Guide - Page 75
    4. Unlock the take-up reel by pushing its lever to the uppermost position. 5. Remove the take-up reel. 6. For the 360 and 370 printer only, lift the lever in each case to remove both of the stops from the takeup reel; they will not be used. ENWW The take-up reel 69
  • HP Latex 310 | Users Guide - Page 76
    be at least as wide as the substrate. 8. Load the take-up reel into the printer by pushing firmly on both ends. WARNING! Take care not to get your fingers trapped. Risk of attempt to pull more substrate out of the printer. 70 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 310 | Users Guide - Page 77
    pull the substrate taut. Tape the substrate to the core when an adequate length of substrate has fed from the printer after printing begins. WARNING! Do not touch the printer's curing enclosure, which could be hot. Risk of burns For more safety information, please see Safety precautions on page 3 11
  • HP Latex 310 | Users Guide - Page 78
    substrate, creating a loop. 14. Press the blue arrow on the take-up reel motor to rotate the reel one full turn. This will help to support the weight of the tension bar. 15. Press the button on the front panel to advance the substrate again. 72 Chapter 3 Handle the substrate and
  • HP Latex 310 | Users Guide - Page 79
    insert the tension bar. This is essential: the take-up reel will not function correctly without it. 18. Fit the tension bar into the supports at either side. WARNING! Take care not to get your fingers trapped. Risk of trapped fingers For more safety information, please see Safety precautions
  • HP Latex 310 | Users Guide - Page 80
    is in use, the substrate is not automatically cut after each print. NOTE: For the 360 or 370 printer only: If the take-up reel is loaded during printing, recalibrate the substrate-advance sensor for optimal print on page 3 74 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 310 | Users Guide - Page 81
    in position 1 nor position 2). 3. To remove the tension bar, first lift the support, then press the lever. 4. Use the winding button on the take-up reel motor side should be face down and near the leading edge. 5. The printer finds the reference line, and uses it to start printing the second side
  • HP Latex 310 | Users Guide - Page 82
    the RIP supports double-sided printer will search for the black reference line when the substrate is loaded. NOTE: If enable autoline detection is off, the automatic search is disabled, and the printer asks you to find the correct position manually. 76 Chapter 3 Handle the substrate and troubleshoot
  • HP Latex 310 | Users Guide - Page 83
    : ● The substrate type ● The substrate name ● The substrate width in millimeters (estimated by the printer) ● The remaining length of the substrate, if known ● The printing zone (platen or ink collector) ● The take-up reel status ● Whether double-sided printing is selected ● The color calibration
  • HP Latex 310 | Users Guide - Page 84
    of how much substrate remains on the roll. 1. When the roll is first loaded onto the printer, you have the option (in the Load Configuration screen) to enter the length of substrate on the are tips for storing substrate: 78 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 310 | Users Guide - Page 85
    are some suggestions to try if you cannot load the substrate successfully. ● Reread the loading instructions, and make sure that you are following them. See Handle the substrate and troubleshoot substrate issues on page 38. ● When loading a textile substrate, remember to use the loading accessory
  • HP Latex 310 | Users Guide - Page 86
    Manually reposition substrate path This problem can occur when printer at the front panel, then also switch off the power switch at the rear. 2. Open the printer window. 3. Cut the substrate where it enters the printer, and rewind the input roll. 80 Chapter 3 Handle the substrate and troubleshoot
  • HP Latex 310 | Users Guide - Page 87
    avoid pulling the substrate out through the input path, because this reverses the normal direction of movement, and could damage printer parts. WARNING! Do not touch the printer's curing enclosure, which could be hot. ENWW Risk of burns For more safety information, please see Safety precautions on
  • HP Latex 310 | Users Guide - Page 88
    to cause an obstruction within the printer, it can often be cleared by loading a rigid substrate type into the printer. 13. If you find that you have print-quality problems after a jam, try realigning the , try higher values. 82 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 310 | Users Guide - Page 89
    shrinkage may vary up to 1% depending on the amount of ink used in the print. You can expect the following variations To solve the tiling problem and improve the repeatability of the printed size (with the 360 or 370 printer only), you are nor coating, including HP Photorealistic This deformation may
  • HP Latex 310 | Users Guide - Page 90
    If the substrate is severely damaged on the take-up reel, do not use the printer's cutter to cut and remove the substrate. Instead, cut the substrate manually as close as possible to the printer window, then remove the roll. 84 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 310 | Users Guide - Page 91
    with the take-up reel, it interrupts the print job until the issue is corrected. If the printer does not recognize a problem, the job continues to print. The following table highlights possible issues and solutions. Take-up reel LED status Issue Blinking quickly Take-up reel is
  • HP Latex 310 | Users Guide - Page 92
    settings ● Substrate presets ● Online search ● HP Media Locator ● Generic presets ● Clone a substrate preset ● Modify a substrate preset ● Add a new substrate ● Delete a substrate preset ● Faster printing ● Color calibration ● Color consistency between different printers (360 and 370 only) ● ICC
  • HP Latex 310 | Users Guide - Page 93
    characteristics of the combination of printer, inks, and substrate. It also printer, and automatically copied to supported RIP software whenever it is connected to the printer. The printer Library front-panel menu. The printer connects to the HP Media Locator database on the Internet and
  • HP Latex 310 | Users Guide - Page 94
    of all available substrate presets for your printer model is displayed. You can browse the . For example, if you select "HP" from the brand filter, only HP substrate presets will be displayed. The they were selected). You can return to another part of the Media Manager or another front panel screen
  • HP Latex 310 | Users Guide - Page 95
    or RIP-based search does not matter: the end result is the same. Supported RIP software synchronizes its substrate preset list with the printer, so that printer and RIP will always have the same list. HP Media Locator The HP Media Locator database of substrate presets can also be accessed from a Web
  • HP Latex 310 | Users Guide - Page 96
    in any way, you should first clone it and then work on the clone, which is fully editable. The printer provides generic presets for the supported substrate categories: see Supported substrate categories on page 41. Clone a substrate preset You may wish to clone and edit a preset for various reasons
  • HP Latex 310 | Users Guide - Page 97
    2. Click Clone to clone the preset, and enter a name for the new preset. Modify a substrate preset You can modify a preset by pressing Modify. Then click the icon of the print mode that you want to modify; or click Add new print mode. You can delete or change the name of any print mode; although you
  • HP Latex 310 | Users Guide - Page 98
    can make your own preset from scratch. The Add New Substrate wizard guides you to work out the best settings for your substrate. It first requests them. From this information, it creates the new preset. 1. Ensure that the printer is in the Ready state. 2. Stop the job queue. 3. Load your new
  • HP Latex 310 | Users Guide - Page 99
    blue button to produce the ink drying and color saturation test . See The substrate has bow deformation on page 83. ● Latex optimizer level: If you have bleed or coalescence, you can . ● Advance factor: Use only in 310 or 330 printers or when printing without the substrate-advance sensor, to
  • HP Latex 310 | Users Guide - Page 100
    9. When you have finished, press Continue to perform color calibration. NOTE: ICC profiles are created for the 360 and 370 printers only. 10. Enter your substrate name and click Start color calibration. See Color calibration on page 97. 11. After the automatic color calibration process has
  • HP Latex 310 | Users Guide - Page 101
    control, since this is a critical area for correct printing results with latex inks on a wide variety of substrates. NOTE: There is a delay between English units of measurement, you may notice some discrepancies, as the printer works in Celsius and makes the conversion. Select the number of passes
  • HP Latex 310 | Users Guide - Page 102
    ● XXX: Ink density NOTE: More specific settings for many substrates from different vendors are available in the HP Substrate Finder at http://www.hp.com/go/latexmediafinder , but not those that were supplied with the printer. To do so, just press the icon in the Substrate Library screen. 96
  • HP Latex 310 | Users Guide - Page 103
    With fewer than 6 passes, the printer is more sensitive to substrate-advance problems, and you may need to reduce the ink quantity to improve print quality. printer on different occasions. Each substrate must be calibrated independently. NOTE: Color calibration may not work correctly with non-HP ink
  • HP Latex 310 | Users Guide - Page 104
    that require the use of the ink collector. Substrates suitable for color See Unload the take-up reel on page 74. 3. Manually rewind the take-up reel, using the buttons on the take 's winding direction. Color calibration for the 310 or 330 printer The color calibration test chart is printed using a
  • HP Latex 310 | Users Guide - Page 105
    minutes and consists of the following steps: 1. The color calibration test chart is printed, which contains patches of different densities of each ink used in your printer. 2. The test chart is scanned by the line sensor. If the scan cannot be completed successfully, a message is displayed on the
  • HP Latex 310 | Users Guide - Page 106
    following steps: 1. The color calibration test chart is printed, which contains patches of different densities of each ink used in your printer. 2. The test chart is scanned by the HP Embedded Spectrophotometer. If the scan cannot be completed successfully, a message is displayed on the front panel
  • HP Latex 310 | Users Guide - Page 107
    89. 3. Import the substrate preset of step 2 into printer B. See HP Media Locator on page 89. 4. Color-calibrate the preset with printer B. 5. Colors printed with printer A and printer B, on that substrate, should now be very similar. 6. To add more printers (C, D, and so on), proceed as you did
  • HP Latex 310 | Users Guide - Page 108
    colors from your printer, your inks, your print mode, and your substrate. An ICC profile is a description of a printer, ink, print mode, is measured with the HP Embedded Spectrophotometer. 3. The color measurements are related to the target colorant values by the printer's firmware to generate the
  • HP Latex 310 | Users Guide - Page 109
    TIP: To test the just-created ICC profile on the internal test image, press the Print Test Image button. The following image is printed with the just-created ICC profile applied to it. ENWW ICC profiles 103
  • HP Latex 310 | Users Guide - Page 110
    5 Troubleshoot print-quality issues ● General printing advice ● Improve print quality ● Most-common print-quality problems 104 Chapter 5 Troubleshoot print-quality issues ENWW
  • HP Latex 310 | Users Guide - Page 111
    dates. See Maintain the ink cartridges on page 122. ● Avoid touching the substrate while printing is in progress. ● Trying to print jobs with a lot of ink in fast modes (commonly 6 passes or below) may result in not- completely-dry output and/or other print-quality problems. Consider using modes
  • HP Latex 310 | Users Guide - Page 112
    were using when you detected a problem. 2. Check that the selected substrate type is the same as the substrate type that is loaded into the printer. 3. Go to the front panel and press , then Image-quality maintenance > Print latex optimizer test plot. The latex optimizer is a transparent fluid
  • HP Latex 310 | Users Guide - Page 113
    rectangle around it and the symbol shows the current performance of the printer, printing 10 passes. Look for differences in performance between the images, probably no problem with the optimizer printhead. Consider other explanations for whatever problem you have. ● There may be a problem with the
  • HP Latex 310 | Users Guide - Page 114
    , but there seems to be no problem with the optimizer printhead or the amount of optimizer used. Consider other explanations for whatever problem you have. 3. The printhead alignment status plot To print the printhead alignment status plot: 108 Chapter 5 Troubleshoot print-quality issues ENWW
  • HP Latex 310 | Users Guide - Page 115
    substrate type that you were using when you detected a problem. Or consider using vinyl gloss substrate for better visibility substrates (such as self-adhesive vinyl) when printed in conjunction with the colored inks. The cross pattern that is printed above the reference scale is printed in this
  • HP Latex 310 | Users Guide - Page 116
    adjustment is highly recommended for 310 and 330 printers as the substrate advance is not automatically monitored by the substrate advance sensor problems (±2 around the 0 value) are unlikely to result in any print-quality problem, especially with print modes of more than 8 passes. 110 Chapter 5 Troubleshoot
  • HP Latex 310 | Users Guide - Page 117
    of passes. ● Check that your printer firmware is up to date. See Firmware update on page 151. ● Check that you have the correct settings in your software program. ● Call your service representative. See When you need help on page 36. Most-common print-quality problems Graininess If you see this
  • HP Latex 310 | Users Guide - Page 118
    ink collector (see Clean the substrate-advance sensor window (360 and 370 only) on page 148). ● If you are printing with eight or more passes, the substrate advance may need fine adjustment (360 or 370 printer) or proper calibration (310 or 330 printer problem. Troubleshoot print-quality issues ENWW
  • HP Latex 310 | Users Guide - Page 119
    manually. ◦ Print the printhead status plot again. Identify the printhead with the greatest number of blocked nozzles, and replace it. NOTE: The optimizer printhead is unlikely to cause this kind of problem problem persists, call your service when the printer is stable at Reduce the ink quantity if
  • HP Latex 310 | Users Guide - Page 120
    printer manually ink in the unused nozzles, making the color more intense. Thus, in such cases you may notice variations in color intensity in areas where the color of the image should be constant. If you notice such a problem, there are various possible solutions. 114 Chapter 5 Troubleshoot
  • HP Latex 310 | Users Guide - Page 121
    problem in some cases, as all the nozzles are refreshed whenever they enter the service ink supplies. The color bars are designed to exercise all the printhead nozzles, to prevent the problem from occurring. NOTE: Not all RIPs provide this option. 3. Add lateral color bars to the image, manually
  • HP Latex 310 | Users Guide - Page 122
    curing. ◦ Check whether there are fibers on the printheads. If the problem appears only at the sides of the print, because the edges are uneven after the printer has been idle for some time (especially when the start of the print uses a lot of ink) 116 Chapter 5 Troubleshoot print-quality issues
  • HP Latex 310 | Users Guide - Page 123
    problem: try reprinting, and perhaps slightly reduce the ink limits. It may be worth adjusting the print queue so that the first job is not difficult to cure (uses a lot of ink). ● When the symptoms can be seen only in certain parts of the print that use a lot of ink of inkjet printers (both thermal
  • HP Latex 310 | Users Guide - Page 124
    process of the HP Latex inks to operate at lower temperatures and to be more energy-efficient, which has the additional benefits of allowing wide substrate support and reduced power consumption. CAUTION: Avoid touching pins, leads, and circuitry when handling ink cartridges because these elements
  • HP Latex 310 | Users Guide - Page 125
    ink cartridges contain a low level of ink. To maintain optimum print quality, the printheads are automatically tested at regular intervals, and automatically serviced the device. CAUTION: If you want to remove a printhead from the printer and preserve it for later use, reinstall the cap and plug, but
  • HP Latex 310 | Users Guide - Page 126
    designed to protect the printer and the printheads from damage due to unexpected conditions, and is in operation when the icon is displayed on the front panel. For optimal performance, use Original HP ink cartridges. HP Latex printing systems, including Original HP inks and printheads, are designed
  • HP Latex 310 | Users Guide - Page 127
    this chapter, you may need the User Maintenance Kit that was provided with your printer. ● Ink system tips ● Maintain the ink cartridges ● Replace an ink cartridge ● Cannot insert an ink cartridge ● Clean (recover) the printheads ● Align the printheads ● Front panel recommends reseating or replacing
  • HP Latex 310 | Users Guide - Page 128
    follow these guidelines: ● Follow the instructions on the front panel during installation. ● Allow the printer and the maintenance cartridge to clean the printheads automatically. ● Avoid unnecessary removal of the ink cartridges and printheads. ● The ink cartridges should never be removed while the
  • HP Latex 310 | Users Guide - Page 129
    ink cartridge 1. On the printer's front panel, press , then Replace ink cartridges. Alternatively, press , then Ink > Replace ink cartridges. 2. Grip the blue tab in front of the cartridge that you want to remove. 3. Pull the blue tab down and then pull it outwards, towards you. 4. The cartridge
  • HP Latex 310 | Users Guide - Page 130
    inserted in the printer. Avoid using a partially-used cartridge that has been stored on its end. 6. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 1. Pick up the new ink cartridge and find the label that identifies the ink color. Hold the ink cartridge so that
  • HP Latex 310 | Users Guide - Page 131
    . ● Print quality may be impaired. ● The printer will be unable to estimate the ink level in the cartridge, and will report it as empty. If you decide to use refilled or non-HP ink cartridges, you will need to follow these instructions to make the printer use a cartridge that it believes to be empty
  • HP Latex 310 | Users Guide - Page 132
    ink cartridge is installed. 1. Install the cartridge in the printer (see Replace an ink cartridge on page 122). 2. The front panel will complain that the cartridge is empty, and the cartridge the printer has been designed to compensate for this problem during multi-pass printing. 126 Chapter
  • HP Latex 310 | Users Guide - Page 133
    align the printheads manually (see Manual alignment on page 127) or perform the automatic alignment on a supported substrate first, then change to the special substrate. Alignment settings are retained through substrate changes until a new printhead alignment is performed. The HP Latex Optimizer can
  • HP Latex 310 | Users Guide - Page 134
    printer prints 16 rows labelled from A to P. Inspect the print and write down the number of the straightest line in each row (for example, A:9). Patterns A and B are used to align the HP Latex Image-quality maintenance > Align printheads > Manual printhead alignment > Enter correction values. Enter
  • HP Latex 310 | Users Guide - Page 135
    and check that it is free from physical damage and from ink stains on the electrical connections. 2. If necessary, clean the problem persists, insert a new printhead. Replace a printhead Remove a printhead 1. On the printer's front panel, press (360/370) or the printheads icon (310/330),
  • HP Latex 310 | Users Guide - Page 136
    4. Locate the carriage on the right side of the printer. CAUTION: Avoid touching the printer's curing enclosure, which may be hot. 5. Pull up and release the latch on top of the carriage. 6. Lift up the cover. This provides access to the printheads. 130 Chapter 7 Hardware maintenance ENWW
  • HP Latex 310 | Users Guide - Page 137
    7. To remove a printhead, lift up the blue handle. 8. Using the blue handle, gently disengage the printhead. 9. Gently pull the blue handle upward until the printhead is released from the carriage. CAUTION: Do not pull abruptly. That action can damage the printhead. CAUTION: If you want to
  • HP Latex 310 | Users Guide - Page 138
    10. The front-panel display identifies the missing printhead. Insert a printhead 1. If the printhead is new, shake it vigorously before removing the protective caps. Hold the printhead upright (with the protective caps facing down) and shake the printhead vigorously in a smooth up and down motion
  • HP Latex 310 | Users Guide - Page 139
    2. Remove the orange protective caps by pulling them down. NOTE: The optimizer protective caps are white or transparent. 3. The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check that the colored label on the printhead matches the colored label of the
  • HP Latex 310 | Users Guide - Page 140
    5. Push down as indicated by the arrow. CAUTION: You might feel some resistance when installing the new printhead, so you need to press it down firmly but smoothly. You should hear a beep and see confirmation on the front-panel display that the printhead has been inserted. 6. Insert all of the other
  • HP Latex 310 | Users Guide - Page 141
    checking and preparing the printheads. The default routine process, when all printheads are changed, takes up to 18 minutes. If the printer identifies a problem when preparing the printheads, the process takes longer, up to 30 minutes. For a single printhead insertion, the time varies between 10
  • HP Latex 310 | Users Guide - Page 142
    HP recommends that you clean the electrical connections on the printhead. However, routine cleaning of the connections when no problems are apparent is not recommended. A carriage interconnect wiper is included with your printer your service representative. 136 Chapter 7 Hardware maintenance ENWW
  • HP Latex 310 | Users Guide - Page 143
    slot. 4. Close the carriage interconnect wiper, trapping the sponge in place. 5. Open the printhead carriage latch and extract the printhead that is causing the problem, as indicated on the front panel. See Replace a printhead on page 129. ENWW Clean the electrical connections on a printhead 137
  • HP Latex 310 | Users Guide - Page 144
    away from you and towards the electrical contacts. Try to avoid picking up any ink deposit that may have accumulated on the bottom surface of the slot. CAUTION: If the carriage remains in the central part of the printer for more than 7 minutes, it attempts to return to its home position to the
  • HP Latex 310 | Users Guide - Page 145
    9. Using the same sponge, clean the lower strip of electrical contacts on the printhead (unless the printhead is new). Avoid touching the upper set of electrical contacts. CAUTION: Do not touch the surface of the printhead that contains the nozzles, because the nozzles are easily damaged. 10. After
  • HP Latex 310 | Users Guide - Page 146
    safe place to prevent the transfer of ink onto hands and clothing. If the front panel continues to show the Reseat or Replace message, replace the printhead or call your service representative. Replace the maintenance cartridge You should replace the maintenance cartridge when prompted to do so by
  • HP Latex 310 | Users Guide - Page 147
    IMPORTANT: When removing a maintenance cartridge, remember that it is full of ink. Therefore: ● Wear gloves. ● Remove it carefully and horizontally to avoid splashing. ● Always handle and store the replaced maintenance cartridge upright. WARNING! Make sure that the printer wheels are locked (the
  • HP Latex 310 | Users Guide - Page 148
    both hands: it is heavy. IMPORTANT: Slide it out horizontally to avoid spills, as it is full of ink. 5. Remove the plastic cover from the new maintenance cartridge. 6. Insert the maintenance cartridge into the slot, in the direction indicated by the arrow. 142 Chapter 7 Hardware maintenance ENWW
  • HP Latex 310 | Users Guide - Page 149
    When you have inserted the maintenance cartridge into the printer, close the door. NOTE: Before it can resume printing, the printer needs all the ink cartridges, printheads, and maintenance cartridge to be installed, and the printer window and maintenance cartridge door to be closed. Cannot insert
  • HP Latex 310 | Users Guide - Page 150
    until the rod is dry, then close the window. The carriage moves to the left side of the printer so that you can reach the part of the rod under the right cover. 5. Open the printer window. 6. Clean the carriage rod area under the right cover as described in step 3. 7. Take the bottle
  • HP Latex 310 | Users Guide - Page 151
    strip is a vital part of the printer's maintenance and can clear after installing new maintenance cartridges. ● There are printer. The front panel displays a message when cleaning is required: For optimal printer performance follow the Clean the encoder strip process as described in the User's Guide
  • HP Latex 310 | Users Guide - Page 152
    instructed in the front panel, and press Continue when finished. 4. Close the window. The carriage moves to the left-hand side of the printer the service station. Clean the platen You should clean your printer's platen as it will get dirty. Use the ink collector for porous substrates. NOTE: If, when
  • HP Latex 310 | Users Guide - Page 153
    3. Open the printer window. 4. Use a clean, absorbent lint-free cloth to wipe any wet ink thoroughly from the cutter groove, cutter ramp (360 and 370 only), and platen. 5. With a dry brush, remove dry, loosened ink deposits from the cutter groove and cutter ramp (360 and 370 only). 6. With the same
  • HP Latex 310 | Users Guide - Page 154
    8. Use the damp cloth to remove remaining dry ink deposits from the cutter ramp (360 and 370 only of the printer. 10. Wait 3 or 4 minutes to let the ethanol evaporate, before turning on the printer and reloading the third pinchwheel from the right. HP recommends that you clean the substrate-advance
  • HP Latex 310 | Users Guide - Page 155
    of the printer and all other parts of the printer that you regularly touch as part of normal ink cartridges, printheads or maintenance cartridge. 2. Make sure that no substrate is loaded. 3. Make sure that the printhead carriage is located in the service station (at the right end of the printer
  • HP Latex 310 | Users Guide - Page 156
    can condensate on the printer parts and cartridges and can result in ink leaks and printer errors. In this case, HP recommends that you wait at least 3 hours before turning on the printer or installing the ink cartridges, to allow the condensate to evaporate. Service maintenance During the life
  • HP Latex 310 | Users Guide - Page 157
    update 1. Download the firmware update from http://www.hp.com/go/latex300/support/ and store it on the USB flash drive. IMPORTANT: The USB flash drive should contain only one firmware file (.fmw) in the drive's root folder, and no other files. 2. Turn off the printer. 3. Connect the USB flash
  • HP Latex 310 | Users Guide - Page 158
    Server from any computer, see Check printer status on page 23. 2. In the Embedded Web Server, select the Setup tab and then Firmware update > Manual firmware update. 3. Follow the on-screen instructions to download the firmware file from http://www.hp.com/go/latex300/ support/ and store it on your
  • HP Latex 310 | Users Guide - Page 159
    part numbers, at the time of writing. Order ink supplies You can order the following ink supplies for your printer. Table 9-1 Ink cartridges Cartridge HP 831A 775 ml Black Latex Ink Cartridge HP 831B 775 ml Black Latex Ink Cartridge HP 831C 775 ml Black Latex Ink Cartridge HP 831A 775 ml Cyan Latex
  • HP Latex 310 | Users Guide - Page 160
    HP 871A 3-liter Light Magenta Latex Ink Cartridge HP 871B 3-liter Light Magenta Latex Ink Cartridge HP 871C 3-liter Light Magenta Latex Ink Cartridge HP 871 3-liter Optimizer Latex Ink Cartridge Table 9-3 Printheads Printhead HP 831 Cyan/Black Latex Printhead 154 Chapter 9 Accessories Part
  • HP Latex 310 | Users Guide - Page 161
    Light Cyan Latex Printhead HP 831 Latex Optimizer Printhead Part number CZ678A CZ679A CZ680A Table 9-4 Other supplies Kit HP 831 Latex Maintenance Cartridge HP Latex 360 Ink Collector Part number CZ681A D8J24A Order accessories The following accessories can be ordered for your printer, depending
  • HP Latex 310 | Users Guide - Page 162
    or stalls while generating the print job ● The printer seems slow ● Communication failures between computer and printer ● Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ● Front-panel error codes 156 Chapter 10 Troubleshoot other issues ENWW
  • HP Latex 310 | Users Guide - Page 163
    Manual settings > IP address. 3. Enter the IP address that you wish to use, and press the OK key when finished. Cannot access the Embedded Web Server If you have not done so already, please read the instructions the problem could be Manual proxy configuration check box is selected, add the printer
  • HP Latex 310 | Users Guide - Page 164
    printer on again. If the problems persist, call your service representative. ● The network cable is disconnected, or you have problems To resolve this issue, unload the roll from the printer and load a new roll, using the front panel to guide you through the procedure. The software program slows down
  • HP Latex 310 | Users Guide - Page 165
    the CIP. ● HP Media Locator configuration settings: Check that you can access the online substrate preset library. Alternatively, these tests can be launched from the Embedded Web Server: select Support > Connectivity troubleshooting. ENWW Cannot connect to services such as firmware update, online
  • HP Latex 310 | Users Guide - Page 166
    36. If an error code appears on the front panel that is not included in this list, turn off the printer and then turn it back on. If the problem persists, call your service representative. Error code 03.21:01 03.22:01 14.72:01 14.73:01 Recommendation PSU undervoltage detected
  • HP Latex 310 | Users Guide - Page 167
    .74:01 14.75:01 14.87:10 16.01:00 16.02:00 16.03:00 ENWW Recommendation Low voltage detected. 1. Turn off the printer and unplug both power cords. 2. Check that the power cords are not visibly damaged. 3. Ensure that the input voltage is within specifications (180-264 V AC
  • HP Latex 310 | Users Guide - Page 168
    maintenance cartridge path is clear. Remove any visible obstacles (paper, plastic parts, and so on) restricting the movement. 4. Reinstall the printhead maintenance cartridge. 5. Turn on the printer. 6. If the error persists, replace the maintenance cartridge. 162 Chapter 10 Troubleshoot other
  • HP Latex 310 | Users Guide - Page 169
    and reinsert the maintenance cartridge. 3. Turn on the printer. 4. If the error persists, replace the maintenance cartridge. A possible error in the ink cartridge pressure sensor has been detected. The ink level reported may not be accurate. Call your service representative if feasible. Several
  • HP Latex 310 | Users Guide - Page 170
    reconnect the power cord and turn on the printer. 2. Try again to upload the firmware update file to the printer. See Firmware update on page 151. Borderless printing is not possible. If you have a 360 or 370 printer, install the ink collector. See The ink collector (360 and 370 only) on page 53
  • HP Latex 310 | Users Guide - Page 171
    Recommendation Generic firmware error. Update the printer's firmware. See Firmware update on page 151 Printer logs If you go to the front panel and press , then Setup > Printer logs, you can choose to display on the front panel a log of recent system errors, warnings, or printhead or ink cartridge
  • HP Latex 310 | Users Guide - Page 172
    300 series printers support substrate core diameters of 76.2 mm (3 in) and 50.8 mm (2 in). The 360 or 370 printer requires an accessory to support 50.8 mm (2 in) cores. Table 11-4 Printing speeds Passes 2 HP Latex 360/370 65.5 Approximate printing speed (m²/h) HP Latex 330 45.1 HP Latex 310 42
  • HP Latex 310 | Users Guide - Page 173
    10 13.9 12 11.5 16 6.4 18 5.7 20 5.0 Approximate printing speed (m²/h) HP Latex 330 24.8 14.8 12.4 9.9 8.3 6.2 5.0 4.5 HP Latex 310 24.1 14.2 12.0 9.7 8.0 6.0 4.7 4.2 NOTE: Environmental conditions, job length, and ink density influence the maximum speed you can achieve with a particular
  • HP Latex 310 | Users Guide - Page 174
    memory (DRAM) Hard disk 1 GB 16 GB Power specifications Table 11-8 Single phase line specifications HP Latex 360/370 HP Latex 330 HP Latex 310 Printer Curing Printer Curing Printer Curing Number of 2 2 2 power cords Input voltage 200-240 V ±10% (two wires and protective earth
  • HP Latex 310 | Users Guide - Page 175
    , water from the atmosphere can condensate on the printer parts and cartridges and can result in ink leaks and printer errors. In this case, HP recommends that you wait at least 3 hours before turning on the printer or installing the ink cartridges, to allow the condensate to evaporate. Acoustic
  • HP Latex 310 | Users Guide - Page 176
    particular problem, please see the relevant chapter in this guide. Problem Durability problems, ink smudges, or oily finish Substrate jam, substrate damage, ink color gamut Increase Slower printing Increase Slower printing Disable Manual substrate advance may be needed to avoid crashes with
  • HP Latex 310 | Users Guide - Page 177
    Problem Parameter Inter-path delay offset Vertical correction Take-up reel (360 and 370 only) Number of passes Modify the print queue Roll-back tension Warm up printer Coalescence graininess in low-tomedium area fills Align printheads Ink limits Inter-path delay offset Modify the print queue
  • HP Latex 310 | Users Guide - Page 178
    achieve good alignment. Add, manually or in RIP Some waste of substrate and ink Apply White areas may appear slightly different. Add, manually or in RIP Some waste of substrate and ink Apply White areas may appear slightly different. 172 Appendix A Summary of common printing problems ENWW
  • HP Latex 310 | Users Guide - Page 179
    print to print and from printer to printer. Curing The substrate is heated in the curing zone to coalesce the latex, creating a polymeric film which exposed grounded part of the product (mainly metal parts) before handling ESD-sensitive devices, such as the printheads or ink cartridges. To reduce
  • HP Latex 310 | Users Guide - Page 180
    over which the substrate passes while it is being printed on. PP Polypropylene. Printhead A removable printer component that takes ink of one or more colors from the corresponding ink cartridge(s) and deposits it on the substrate, through a cluster of nozzles. PVC Polyvinyl Chloride. 174 Glossary
  • HP Latex 310 | Users Guide - Page 181
    passes, to compensate for the characteristics of different substrate types. The printer normally performs this adjustment automatically, but may need to be recalibrated for substrates not supported by HP, or for an unusual ambient temperature or humidity. Incorrect substrate-advance compensation
  • HP Latex 310 | Users Guide - Page 182
    19 language 13 load 50 load roll 50 manual printhead alignment 127 max skew setting 60 modify configuration 157 move substrate 76 network information 157 print connectivity config. 159 print usage report 19 printer logs 165 replace ink cartridges 123 replace PH cleaning kit 140 replace printheads
  • HP Latex 310 | Users Guide - Page 183
    replace 140 specification 166 maintenance, service 150 manuals 3 margins changing 18 specification 167 memory specifications 168 N network configuration advanced 27 network troubleshooting 28 networks link speed 33 protocols 30 security settings 32 non-HP ink cartridges 125 O optimizer about 118
  • HP Latex 310 | Users Guide - Page 184
    cut [360/370] 78 ink collector 53 jam 80 spindle 46 loading accessory 58 manual load 61 mispositioned 79 support services HP Customer Care 36 T take-up reel doesn't rewind 85 jam 84 motor 10 using 67 TCP/IP settings 30 telephone number 37 telephone support 36 time before standby 13 turn the printer
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Latex 300 Printer Series
User’s Guide