HP M24m Maintenance and Service Guide

HP M24m Manual

Get HP M24m PDF manuals and user guides View all HP M24m manuals
Add to My Manuals
Save this manual to your list of manuals

HP M24m manual content summary:

  • HP M24m | Maintenance and Service Guide - Page 1
    OMEN by HP 15 Laptop PC Maintenance and Service Guide
  • HP M24m | Maintenance and Service Guide - Page 2
    for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By
  • HP M24m | Maintenance and Service Guide - Page 3
    Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
  • HP M24m | Maintenance and Service Guide - Page 4
    iv Important Notice about Customer Self-Repair Parts
  • HP M24m | Maintenance and Service Guide - Page 5
    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
  • HP M24m | Maintenance and Service Guide - Page 6
    vi Safety warning notice
  • HP M24m | Maintenance and Service Guide - Page 7
    Display assembly subcomponents ...26 Miscellaneous parts ...27 4 Removal and replacement procedures preliminary requirements 29 Tools required ...29 Service considerations ...29 Plastic parts ...29 Cables and connectors ...29 Drive handling ...30 Workstation guidelines ...30 Electrostatic discharge
  • HP M24m | Maintenance and Service Guide - Page 8
    Hard drive (HDD) ...37 Solid-state drive (SSD) ...39 Memory modules ...40 WLAN module ...42 6 Removal and replacement procedures for authorized service provider parts 44 Component replacement procedures ...44 Battery ...45 Speakers ...46 Smart card board ...47 Fans ...48 Power connector cable ...50
  • HP M24m | Maintenance and Service Guide - Page 9
    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 73 Downloading the latest HP PC Hardware Diagnostics UEFI version 73 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ...73 Using Remote HP PC Hardware Diagnostics UEFI settings (select
  • HP M24m | Maintenance and Service Guide - Page 10
    x
  • HP M24m | Maintenance and Service Guide - Page 11
    Details Product Name OMEN by HP 15 Laptop PC Model Number (Service Tag Down): 15-dc1000~15-dc1999 CTO Model: 15t-dc100 Processor Intel HM370 Graphics Supports HD decode, DX12, and HDMI Supports GPS (GPU Performance Scaling) Supports G-Sync (Internal and External) Supports Virtual Reality
  • HP M24m | Maintenance and Service Guide - Page 12
    + PSR, narrow bezel; typical brightness: 300 nits FHD (1920 × 1080), WLED, antiglare, ultra slim, UWVA, 72% CG, 240 Hz, eDP 1.4 + PSR, G-Sync supportable, narrow bezel; typical brightness: 300 nits UHD (3840 × 2160), WLED, antiglare, ultra slim , UWVA, 72% CG, 60 Hz, eDP 1.3 + PSR, narrow bezel
  • HP M24m | Maintenance and Service Guide - Page 13
    Mini DisplayPort RJ-45 (network) connector AC Smart Pin adapter plug USB 3.0 ports 3 (1 on the left side ; 1 on the right side; 1 on the rear) Support HP Sleep & Charge (rear port only) USB Type-C ports* USB 3.1 Gen 2 with Thunderbolt™ Gen 3 technology (on the rear) USB 3.1 Gen 1 (on the rear
  • HP M24m | Maintenance and Service Guide - Page 14
    Power requirements Battery 4 cell polymer battery - 70 Whr (all models) 3 cell polymer battery - 52 Whr (N17P-G0, N18P-G0) Battery life enhancement Supports battery fast charge AC adapter (Smart, PFC, slim barrel, 4.5 mm) 135 W (N17P-G0) 150 W (N18P-G0) 200 W (N18E-G0, N18E-G1, N18E
  • HP M24m | Maintenance and Service Guide - Page 15
    ~15-dc0999, 15t-dc000 Table 1-2 Product components and their descriptions Category Details Product Name Processor OMEN by HP 15 Laptop PC Model Number (Service Tag Down): 15dc0000~15-dc0999 CTO Model: 15t-dc000 Intel 8th generation Intel Core i7 processor Intel Core i7-8750H (2.2 GHz, turbo up
  • HP M24m | Maintenance and Service Guide - Page 16
    630 √ √ Discrete graphics NVIDIA N17E-G2 (GeForce GTX 1070) Max-Q √ with up to 8192 MB of dedicated video memory (256 M × 32 GDDR5 8 Gbps × 8 PCs, 1.5 V/8 Gbps) Support G-Sync only. Limited to FHD 144 Hz/UHD 60 Hz panel/Core-i7 CPU. NVIDIA N17E-G1 (GeForce GTX 1060) with up to √ 6144 MB
  • HP M24m | Maintenance and Service Guide - Page 17
    Sync only NVIDIA N17P-G0 (GeForce GTX 1050) with up √ to 2048 MB of dedicated video memory (128 M × 32 GDDR5 7 Gbps × 4 PCs, 1.5 V/7 Gbps) Support Non-G-Sync only Panel 15.6-inch FHD (1920 × 1080), WLED, antiglare, slim-flat (3.2 mm), UWVA, 45% CG, 60 Hz, eDP, narrow bezel; typical brightness
  • HP M24m | Maintenance and Service Guide - Page 18
    GeForce GTX GeForce GTX GeForce GTX GeForce GTX 1070 (N17E- 1060 (N17E- 1050 Ti 1050 (N17P- G2) G1) (N17P-G1) G0) Support M.2 PCIe/SATA solid-state drive customer accessible/upgradeable Support solid-state drive + hard drive customer accessible/upgradeable Accelerometer/hard drive protection
  • HP M24m | Maintenance and Service Guide - Page 19
    Ti 1050 (N17P- G2) G1) (N17P-G1) G0) Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + √ √ √ √ Bluetooth 4.2 Combo Adapter (MU-MIMO supported) Integrated Wireless options with dual antennas (M.2/MIPI/BRI) √ √ √ √ Intel Dual Band Wireless-AC 9560 802.11ac 2 × √ √ √ √ 2 Wi-Fi + Bluetooth
  • HP M24m | Maintenance and Service Guide - Page 20
    GeForce GTX GeForce GTX GeForce GTX GeForce GTX 1070 (N17E- 1060 (N17E- 1050 Ti 1050 (N17P- G2) G1) (N17P-G1) G0) Support HP Sleep & Charge √ √ √ √ Intel Thunderbolt 3 SP design √ √ External media cards HP 2-in-1 multiformat Digital Media Reader √ √ √ √ Slot with push-push
  • HP M24m | Maintenance and Service Guide - Page 21
    Table 1-2 Product components and their descriptions (continued) Category Details GeForce GTX GeForce GTX GeForce GTX GeForce GTX 1070 (N17E- 1060 (N17E- 1050 Ti 1050 (N17P- G2) G1) (N17P-G1) G0) Mini security cable lock √ √ √ √ Operating system Preinstalled: Windows 10 √ √ √ √
  • HP M24m | Maintenance and Service Guide - Page 22
    GB, or, any CPU + >= 1080 p screen + >= 8 GB Windows 10 Home EM/SL APAC PPP √ √ √ √ FreeDOS 2.0 Not supported on touch models √ √ √ √ Serviceability End-user replaceable parts: AC adapter √ √ √ √ Memory √ √ √ √ Hard drive √ √ √ √ Solid-state drive √ √ √ √ 12 Chapter
  • HP M24m | Maintenance and Service Guide - Page 23
    2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component (1) Drive light (2) USB SuperSpeed port
  • HP M24m | Maintenance and Service Guide - Page 24
    Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then
  • HP M24m | Maintenance and Service Guide - Page 25
    data transfer. - and - Connects a display device that has a USB Type-C connector, providing DisplayPort output. NOTE: Your computer may also support a Thunderbolt docking station. NOTE: Cables and/or adapters (purchased separately) may be required. (7) Security cable slot Attaches an optional
  • HP M24m | Maintenance and Service Guide - Page 26
    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select, and then select HP Documentation. 16 Chapter 2 Getting to know your
  • HP M24m | Maintenance and Service Guide - Page 27
    Keyboard area Touchpad Table 2-5 Touchpad components and their descriptions Component (1) Touchpad zone (2) Left touchpad button (3) Right touchpad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an
  • HP M24m | Maintenance and Service Guide - Page 28
    Lights Table 2-6 Lights and their descriptions Component (1) Power light (2) Caps lock light (3) Mute light (4) Touchpad light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other
  • HP M24m | Maintenance and Service Guide - Page 29
    Button Table 2-7 Button and its description Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit
  • HP M24m | Maintenance and Service Guide - Page 30
    Special keys Table 2-8 Special keys and their descriptions Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) Airplane mode key (also referred to as the wireless button) (6) OMEN key Description Displays system information when pressed in combination with the fn key
  • HP M24m | Maintenance and Service Guide - Page 31
    to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you may be asked for the
  • HP M24m | Maintenance and Service Guide - Page 32
    label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period Table 2-11 Service label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about
  • HP M24m | Maintenance and Service Guide - Page 33
    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer major components 23
  • HP M24m | Maintenance and Service Guide - Page 34
    board L24351-001 Smart card reader cable, not shown L24352-001 (16) DC in jack N17P/N18P L24344-001 N17E/N18E L24343-001 (17) Vent support brackets (left and right), part of the Plastics Kit L24361-001 (18) Memory SODIMM 8 GB 2666 MHz 1.2 v DDR4 937236-850 SODIMM 16 GB 2666 MHz
  • HP M24m | Maintenance and Service Guide - Page 35
    ) Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 Combo Adapter (nonvPro) (MU-MIMO supported) Intel Wi-Fi 6 AX200 ax2 × 2 + Bluetooth 5 (non-vPro) (MU-MIMO supported) (22) Heat sink (includes replacement thermal material) N17E N17P/N18P N18E (23) Fans (left and right
  • HP M24m | Maintenance and Service Guide - Page 36
    Display assembly subcomponents Table 3-2 Display components and their descriptions Item Component (1) Display bezel (2) Display panel 15.6 in, FHD, 60 Hz 15.6 in, FHD, 144 Hz 15.6 in, FHD, 60 Hz, 300 nits 15.6 in, FHD, 240 Hz, 300 nits 15.6 in, UHD, 60 Hz (3) Camera/microphone module (
  • HP M24m | Maintenance and Service Guide - Page 37
    their descriptions (continued) Item Component (4) Display hinge (includes left and right display hinges) (5) Display hinge bracket, includes display tape (6) Display support bracket (7) Display panel cable (includes camera/microphone module cable) FHD 60 Hz, 30 pin FHD 144 Hz/UHD, 40 pin
  • HP M24m | Maintenance and Service Guide - Page 38
    Table 3-3 Miscellaneous parts and their descriptions (continued) Component For use in Europe, C13 For use in Europe, C5 For use in India, C13 For use in India, C5 For use in Israel, C13 For use in Israel, C5 For use in Italy, C13 For use in Italy, C5 For use in Japan, C13 For use in Japan, C5 For
  • HP M24m | Maintenance and Service Guide - Page 39
    damage. Plastic parts IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts. Cables and connectors IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage
  • HP M24m | Maintenance and Service Guide - Page 40
    material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static
  • HP M24m | Maintenance and Service Guide - Page 41
    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using
  • HP M24m | Maintenance and Service Guide - Page 42
    dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment Materials and equipment that are recommended
  • HP M24m | Maintenance and Service Guide - Page 43
    ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10 resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque
  • HP M24m | Maintenance and Service Guide - Page 44
    Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Details about follow the on-screen instructions. There are as many as 12 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.
  • HP M24m | Maintenance and Service Guide - Page 45
    1. Turn the computer upside down on a flat surface. 2. Remove the two Phillips 10 mm screws (1). 3. Remove the six Phillips 4 mm screws (2). 4. Open the display (1) at a 90° angle and then place the display back down. Component replacement procedures 35
  • HP M24m | Maintenance and Service Guide - Page 46
    5. Push in on the top cover (2), and then release the clips (3) securing the base enclosure. 6. Shake the left and right sides (1) to release the base enclosure, and then lift the base enclosure (2) to remove it. Reverse the removal procedures to install the base enclosure. 36 Chapter 5 Removal and
  • HP M24m | Maintenance and Service Guide - Page 47
    Hard drive (HDD) Table 5-2 Hard drive description and part number Description Hard drive 1 TB, 7200 rpm, 9.5 mm, 2.5 in 2 TB, 5400 rpm, 7 mm, 2.5 in Hard drive dummy Hard drive cable connector Hard drive brackets Spare part number 766644-001 912487-850 L24367-001 929450-001 929561-001 Before
  • HP M24m | Maintenance and Service Guide - Page 48
    4. If it is necessary to replace the hard drive bracket, remove the brackets (1) from the hard drive, and then remove the cable connector (2) from the hard drive. Reverse this procedure to install the hard drive. 38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
  • HP M24m | Maintenance and Service Guide - Page 49
    Solid-state drive (SSD) Table 5-3 Solid-state drive description and part number Description Solid-state drive 128 GB 256 GB 512 GB 16 GB Optane Memory Module 32 GB Optane Memory Module + 512 GB solid-state drive Spare part number L24339-001 L24340-001 L24341-001 L24342-001 L51797-001 Before
  • HP M24m | Maintenance and Service Guide - Page 50
    computer to the latest BIOS. Go to www.hp.com, then select Support, and then Software & drivers to download the latest BIOS. IMPORTANT: Failure to the latest BIOS before installing new memory may result in various system problems. Before removing the memory module, follow these steps: 1. Shut down
  • HP M24m | Maintenance and Service Guide - Page 51
    2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The socket labeled "2" houses the expansion memory module and
  • HP M24m | Maintenance and Service Guide - Page 52
    in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in
  • HP M24m | Maintenance and Service Guide - Page 53
    3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to
  • HP M24m | Maintenance and Service Guide - Page 54
    current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 47 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts
  • HP M24m | Maintenance and Service Guide - Page 55
    Battery Table 6-1 Battery description and part number Description 4 cell 70 Whr 4.55 Ahr LI SR04070XL-PL 3 cell 52 Whr 4.55 Ahr LI SR03052XL-PL Spare part number 917724-855 L08855-855 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer
  • HP M24m | Maintenance and Service Guide - Page 56
    computer. 4. Lift the speakers (4) to remove them from the computer. Reverse this procedure to install the speakers. 46 Chapter 6 Removal and replacement procedures for authorized service provider parts
  • HP M24m | Maintenance and Service Guide - Page 57
    Smart card board Table 6-3 Smart card board description and part number Description Smart card board Spare part number L14374-001 Before removing the card reader, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the base enclosure (see
  • HP M24m | Maintenance and Service Guide - Page 58
    Description Fans N17E/N18E N17P/N18P Fans support brackets N17E/N18E N17P/N18P Vent support brackets Spare part number L24359-001 L29081 -state drive (see Solid-state drive (SSD) on page 39). Remove the vent support brackets: 1. Release the four Phillips 3 mm flat large head screws (1) that secure
  • HP M24m | Maintenance and Service Guide - Page 59
    Remove the fan brackets: 1. Release the three screws (1) that secure the fan brackets to the computer. 2. Remove the fan brackets (2) from the computer. NOTE: To completely remove the right bracket, disconnect the power connector cable from the system board (see Power connector cable on page 50).
  • HP M24m | Maintenance and Service Guide - Page 60
    board. 3. Remove the power connector from the computer (3). Reverse this procedure to install the power connector cable. 50 Chapter 6 Removal and replacement procedures for authorized service provider parts
  • HP M24m | Maintenance and Service Guide - Page 61
    Audio board Table 6-6 Audio board description and part number Description Audio board Spare part number L24346-001 Before removing the audio board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the base enclosure (see Base enclosure
  • HP M24m | Maintenance and Service Guide - Page 62
    system board. 2. Remove the USB board from the computer (2). Reverse this procedure to install the USB board. 52 Chapter 6 Removal and replacement procedures for authorized service provider parts
  • HP M24m | Maintenance and Service Guide - Page 63
    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Table 6-8 System board description and part number Description Intel Core i7-
  • HP M24m | Maintenance and Service Guide - Page 64
    ) Backlight cable NOTE: The fan cables were disconnected from the system board when the fans were removed. 54 Chapter 6 Removal and replacement procedures for authorized service provider parts
  • HP M24m | Maintenance and Service Guide - Page 65
    2. Remove the plastic guides (1) and M2.5x4 Phillips head screws (2). Component replacement procedures 55
  • HP M24m | Maintenance and Service Guide - Page 66
    Before removing the heat sink, follow these steps: Spare part number L24357-001 L24358-001 L51908-001 56 Chapter 6 Removal and replacement procedures for authorized service provider parts
  • HP M24m | Maintenance and Service Guide - Page 67
    system board components each time the heat sink is removed. Thermal paste is used on the processor (1) and (3) and the heat sink section (2) and (4) that services it. Component replacement procedures 57
  • HP M24m | Maintenance and Service Guide - Page 68
    Reverse this procedure to install the heat sink. 58 Chapter 6 Removal and replacement procedures for authorized service provider parts
  • HP M24m | Maintenance and Service Guide - Page 69
    Touchpad board Table 6-10 Touchpad board description and part number Description Touchpad bracket Touchpad board Spare part number L24356-001 L24355-001 Before removing the touchpad board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2.
  • HP M24m | Maintenance and Service Guide - Page 70
    6. Release the plastic clips (4) securing the board to the computer, and then remove the board. Reverse this procedure to install the touchpad board. 60 Chapter 6 Removal and replacement procedures for authorized service provider parts
  • HP M24m | Maintenance and Service Guide - Page 71
    Power button board Table 6-11 Power board button description and part number Description Power button board Spare part number L14374-001 Before removing the power button board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the base
  • HP M24m | Maintenance and Service Guide - Page 72
    arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. 62 Chapter 6 Removal and replacement procedures for authorized service provider parts
  • HP M24m | Maintenance and Service Guide - Page 73
    5. To remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure. 6. Remove the display bezel (4). 7. To remove the camera module, disconnect the cable (1) from the
  • HP M24m | Maintenance and Service Guide - Page 74
    panel, lift the tape from atop the connector and then remove the cable (1). 10. Remove the panel (2). 64 Chapter 6 Removal and replacement procedures for authorized service provider parts
  • HP M24m | Maintenance and Service Guide - Page 75
    11. If it is necessary to replace the display hinges, remove the four Phillips M2.5x11.0 screws (1) that secure each hinge, and then remove the hinges (2) from the display enclosure. Component replacement procedures 65
  • HP M24m | Maintenance and Service Guide - Page 76
    cable from the routing path (2) on the bottom of the display enclosure, and then remove the cable (3). 66 Chapter 6 Removal and replacement procedures for authorized service provider parts
  • HP M24m | Maintenance and Service Guide - Page 77
    14. If it is necessary to replace the WLAN antenna cables, peel the antennas from the top of the display enclosure (1), remove the antenna cables from the routing path on the bottom of the display enclosure (2), and then remove the antenna cables. NOTE: The WLAN antennas are included with the
  • HP M24m | Maintenance and Service Guide - Page 78
    281 141 BD1 031 001 The keyboard/top cover is what remains when all parts are removed. 68 Chapter 6 Removal and replacement procedures for authorized service provider parts
  • HP M24m | Maintenance and Service Guide - Page 79
    contains information regarding installing and troubleshooting the file. Determining the BIOS options. ● HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or instructions. ● In Windows, press CTRL+Alt+S. Starting Setup Utility (BIOS) 69
  • HP M24m | Maintenance and Service Guide - Page 80
    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
  • HP M24m | Maintenance and Service Guide - Page 81
    Support Assistant: a. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. b. Select Troubleshooting - screen instructions. ● Instructions for calling support are displayed. Follow those instructions. Downloading HP
  • HP M24m | Maintenance and Service Guide - Page 82
    in solving the problem: ▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen. The HP Customer Support - Service Center page displays, with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact
  • HP M24m | Maintenance and Service Guide - Page 83
    The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware Diagnostics
  • HP M24m | Maintenance and Service Guide - Page 84
    1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC
  • HP M24m | Maintenance and Service Guide - Page 85
    ● Set a location for storing the test results. You can also set the user name and password settings used for uploads. ● Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the
  • HP M24m | Maintenance and Service Guide - Page 86
    flash drive. To download the tool: ▲ Go to the Microsoft Store and search for HP Cloud Recovery. For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs - Using the Cloud Recovery Tool (Windows 10, 7)." 76 Chapter 9 Backing up, restoring, and recovering
  • HP M24m | Maintenance and Service Guide - Page 87
    only) on page 76. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the
  • HP M24m | Maintenance and Service Guide - Page 88
    10 Specifications Table 10-1 Computer specifications Metric U.S. Computer dimensions Width 360 mm 14.17 in Depth 263 mm 10.35 in Height 25 mm 0.98 in Weight SSD+52 W battery+N17P 2.324 kg 5.12 lbs HD+52W battery+N17P 2.386 kg 5.26 lbs HD+70W battery+N17P 2.450 kg 5.40 lbs SSD
  • HP M24m | Maintenance and Service Guide - Page 89
    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment
  • HP M24m | Maintenance and Service Guide - Page 90
    Requirements for specific countries and regions Table 11-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1
  • HP M24m | Maintenance and Service Guide - Page 91
    Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125
  • HP M24m | Maintenance and Service Guide - Page 92
    12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP
  • HP M24m | Maintenance and Service Guide - Page 93
    27 Display Hinge Kit, spare part number 27 display panel product description 1, 7 spare part numbers 26 display panel cable spare part number 27 display support bracket spare part number 27 display tape, spare part number 27 dongle, USB-C to USB-A, spare part number 27 drive light, identifying 13
  • HP M24m | Maintenance and Service Guide - Page 94
    downloading 71 installing 72 using 71 HP Recovery Manager correcting boot problems 77 HP Recovery media recovery 77 I internal card expansion, SC 20 Windows 20 L labels Bluetooth 22 regulatory 22 serial number 21 service 21 wireless certification 22 WLAN 22 left side components 14 lights AC adapter
  • HP M24m | Maintenance and Service Guide - Page 95
    numbers 25 workstation guidelines 30 S Screw Kit, spare part number 28 security cable slot, identifying 15 serial number, computer 21 service labels, locating 21 serviceability, product description 5, 12 slots memory card reader 14 security cable 15 smart card board removal 47 spare part number 47
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
OMEN by HP 15 Laptop PC
Maintenance and Service Guide