HP M27h Maintenance and Service Guide

HP M27h Manual

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  • HP M27h | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide M27h model N28341 M24h model N28338
  • HP M27h | Maintenance and Service Guide - Page 2
    SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
  • HP M27h | Maintenance and Service Guide - Page 3
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP M27h | Maintenance and Service Guide - Page 4
    Table of Contents 1 Getting started ...1 Important safety information...1 Important service information and precautions 1 RoHS (2002/95/EC) requirements ...2 General descriptions ...2 Firmware P200/P300 ...17 VGA connector P100 ...18 Function test ...18 Support and troubleshooting ...20 iii
  • HP M27h | Maintenance and Service Guide - Page 5
    to the safe, reliable operation of equipment. Improper service methods can damage equipment. The service procedures recommended and described in this service manual provide effective methods of performing service operations. Service engineers should have prior repair knowledge and experience as
  • HP M27h | Maintenance and Service Guide - Page 6
    replacement. General descriptions This manual contains general information. There are two levels of service: Level 1: Cosmetic/appearance/alignment service Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no
  • HP M27h | Maintenance and Service Guide - Page 7
    the following features: ● M27h: 68.6 cm (27.0 in) diagonal viewable screen area with 1920 × 1080 FHD resolution, plus full-screen support for lower resolutions; kit. To access the latest user guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User
  • HP M27h | Maintenance and Service Guide - Page 8
    Front components To identify the components on the front of the monitor, use this illustration and table. M27h/M24h: Table 1-1: Front components and their descriptions Component 1 Menu button 2 OSD buttons (assignable) 3 Power button Function Press to open the OSD menu, select a menu item
  • HP M27h | Maintenance and Service Guide - Page 9
    Rear components To identify the components on the rear of the monitor, use this illustration and table. M24h: Component 1 Security cable slot 2 Power connector 3 Power Light 4 VGA connector 5 HDMI port 1 Function Connects an optional security cable.. Power connector On: The monitor is on. Off:
  • HP M27h | Maintenance and Service Guide - Page 10
    M27h: Component 1 Security cable slot 2 Power connector 3 Power Light 4 VGA connector 5 HDMI port 1 HDMI ports 2 Function Connects an optional security cable.. Power connector On: The monitor
  • HP M27h | Maintenance and Service Guide - Page 11
    a label on the rear of the monitor or on a label under the front bezel of the monitor head. You might need these numbers when contacting HP for support. For worldwide models (except India): Barcode label M27h M24h Safety label M24h M27h： For India: Bar code label M24h
  • HP M27h | Maintenance and Service Guide - Page 12
    -L CPCR-85% ABS+5% PET/MCK BLACK. (6009-0337))(ENCORE 3-M24F) REAR SUPPORT-R(PCR-85x A8S+5% PETAIACK BLACK (60090537)/(ENCORE 3-M24f) MAC. SCREW-MI M3.0*4.0L, BLK- Ni MAIN BD ASS'Y HP Encore III M24h (LM238WF2-HSAK1) 2L SHIELDING (SECC 0.5T(1A2H-AUDIO)(ENCORE3) REAR COVER(ABS 85% POR +5% OBP/JACK
  • HP M27h | Maintenance and Service Guide - Page 13
    /TRANSPARENT)2213x) 1 11 MAC. SCREW - MI M3.O*6.OL, BLR-ZNNCHEAD DIAMETER 7.0) 2 12 HINGE-HOLDER BKTISGCC 2T) (HD M24h&M27h) 1 13 NECK(Hp M24h)(Sliver)_CX 1 2 14 BASE(Hp M24h)(Sliver)_CX 1 15 FRONT DECO(ABS 85% PCR +5% OBP/CERAMIC WHITE)(ENCORE 3-M27FWA)ASS'Y 1 15-1 FRONT DECO(ABS
  • HP M27h | Maintenance and Service Guide - Page 14
    +ACETATE W/8 HF MAC. SCREW-MI M3.0°4.0L, BLK-Ni REAR SUPPORT-L(PCR-85% ABS+5% PET/UACK BLACK (6009-0337))CENCORE 3-M27h) REAR SURRORT-R(CRCR-85% ABS+5% PETWACK BLACK (6009-0337))(ENCORE 3-M/27h) HINGE-HOLDER BKT(SGCC 27)(Hp M24h&M27h) SHELOING (SECC O.5T)(1A2H-AUDIO)(ENCORE3)-C MAC. SCREW-MH #4-40
  • HP M27h | Maintenance and Service Guide - Page 15
    store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions. Internal and
  • HP M27h | Maintenance and Service Guide - Page 16
    prepare to disassemble and reassemble the monitor. 1) Read the "Important safety information" and "Important service information and precautions" sections in the "Getting started" chapter of this guide. 2) Clean the room for disassembly. 3) Identify the disassembly area. 4) Check the position that
  • HP M27h | Maintenance and Service Guide - Page 17
    Step 1 Quick release Base stand a. (1). Lay the display on soft desk and Twist out the screw , then pull out the stand form the monitor head. Twist out the screw b. Twist out the screw c. Pull out stand & base with another hand (2). Twist out the screw and separate base and stand. Twist out the
  • HP M27h | Maintenance and Service Guide - Page 18
    Step 2: Remove the 2 screws from the back cover and use tools to open the back cover Step 3: Remove the 8pin FFC from main board then remove rear cover Step 4: Remove 2 strip of acetate tape from the LVDS/LED cable. Step 5: Pull out the LVDS/ LED cable to panel. Step 6: Remove the six screws from
  • HP M27h | Maintenance and Service Guide - Page 19
    Step 7: Strip 10 screws from the middle frame 15
  • HP M27h | Maintenance and Service Guide - Page 20
    board part number R352447120150(AUO)/R352446920150(LHD)) The connectors identifiers are as follows: Connector HDMI VGA Location P200 P100 P200 P100 M27h This procedure includes HDMI and VGA connectors. The connectors are on the main board (board part number R352731320150(AUO)/ R352731220150(LHD
  • HP M27h | Maintenance and Service Guide - Page 21
    HDMI connector P200/P300 Repair the HDMI connector: 1) Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin. M24h M27h Use a hot air gun to melt the solder on the pins. M24h M27h 17
  • HP M27h | Maintenance and Service Guide - Page 22
    a de-soldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on these pins. M24h M27h 3) Lift the P100 connector from the PCB. 4) Place the new component on the PCB. Be sure that it matches the PCB footprint. 5) Solder the new
  • HP M27h | Maintenance and Service Guide - Page 23
    HDMI test VGA test Confirm whether image displays correctly on the monitor. Confirm whether image displays correctly on the monitor. Computer or DVD player Computer or DVD player 19
  • HP M27h | Maintenance and Service Guide - Page 24
    Support and troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Table 4-2: Solving common problems Problem Control menu. Set Auto-Switch Input to Off and manually select the input Open the OSD menu and select Brightness
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Maintenance and Service Guide
M27h model
N28341
M24h model
N28338