HP M3035 HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4
HP M3035 - LaserJet MFP B/W Laser Manual
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- HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 1
HP LaserJet M3027/M3035 MFP User Guide - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 2
- HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 3
HP LaserJet M3027/M3035 Multifunction User Guide - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 4
in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number: CB414-90911 Edition 2, 4/2009 Trademark Credits - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 5
...2 Walkaround ...4 Device parts ...4 Interface ports ...5 Device software ...6 Supported operating systems 6 Supported printer drivers ...6 Select the correct printer driver 6 Universal printer drivers 7 Driver Autoconfiguration 7 Update Now ...7 HP Driver Preconfiguration 7 Priority for - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 6
Fax Setup ...36 E-mail Setup ...39 Send Setup menu 39 Device Behavior menu ...40 Print Quality menu ...43 Troubleshooting menu ...45 Resets menu ...47 Service DLC/LLC 54 HP Jetdirect EIO print General media specifications 57 Media considerations fuser mode 61 Select print media ...63 iv ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 7
media sizes ...63 Supported media types ...64 Printing and paper-storage environment 65 Load stored job 83 Delete a stored job 83 6 Print Use features in the Windows printer driver 86 Create and use quick sets 86 Use watermarks ...87 Resize documents ...87 Set a custom paper size from - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 8
both sides manually 90 Layout options for printing on both sides 90 Use the Services tab ...91 Use features in the Macintosh printer driver 92 Create job from the software program 95 7 Copy Use the Copy screen ...98 Set the default copy options ...99 Basic copy instructions ...100 Copy from - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 9
120 Configure and use the fax features 120 Digital fax ...121 10 Manage and maintain the device Use information pages ...124 Configure e-mail alerts ...126 Use the HP Easy Printer Care software 127 Open the HP Easy Printer Care software 127 HP Easy Printer Care software sections 127 Use the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 10
Solve network printing problems ...189 Solve copy problems ...190 Prevent copy problems ...190 Image problems ...190 Media-handling problems 191 Performance problems ...193 Solve fax problems ...194 Solve sending problems 194 Solve receiving problems 195 Solve e-mail problems ...197 Validate the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 11
utilities, drivers, and electronic information 212 HP direct ordering for accessories or supplies 212 HP service information ...212 HP service agreements 212 HP Easy Printer Care software 213 HP support and information for Macintosh computers 213 HP maintenance agreements ...214 On-site service - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 12
Plastics ...223 HP LaserJet print supplies 223 HP print supplies returns and recycling program information 224 Paper ...224 Material restrictions ...224 Disposal of waste equipment by users in private households in the European Union .... 225 Material Safety Data Sheet (MSDS 225 For more - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 13
1 Device basics This chapter contains basic information about device features: ● Device comparison ● Features comparison ● Walkaround ● Device software ENWW 1 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 14
User interface Printer drivers Resolution Description ● 400 MHz processor ● Control-panel help ● Windows® and Macintosh printer drivers ● Embedded Web server to gain access to support and to order supplies (administrator tool for network-connected models only) ● HP Easy Printer Care software - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 15
page contains information about toner level, page count, and estimated pages remaining. ● The product checks for an authentic HP print cartridge at cartridge installation. ● Internet-enabled supply-ordering capabilities (using HP Easy Printer Care software) ● The online user guide is compatible with - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 16
Walkaround Device parts Before using the product, familiarize yourself with its components. 1 6 2 7 3 8 44 9 55 10 1 Automatic document feeder (ADF) 2 Scanner assembly 3 Latch to open the front door (provides access to the print cartridge) 4 Tray 1 (pull to open) 5 Tray 2 6 ADF output bin - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 17
Interface ports 1 2 3 4 5 6 1 Fax port (HP LaserJet M3027x and HP LaserJet M3035xs only) 2 Network connection 3 Foreign interface harness (FIH) port 4 Type A Hi-Speed USB 2.0 connection for adding accessories 5 Type B Hi-Speed USB 2.0 connection for printing 6 EIO slot ENWW Walkaround 5 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 18
started guide for installation instructions. The printing system includes software for end users and network administrators, and printer drivers for access to the device features and communication with the computer. NOTE For a list of printer drivers and updated HP printer software, go to www.hp.com - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 19
, see the HP Driver Preconfiguration Support Guide, which is available at www.hp.com/go/hpdpc_sw. Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE The names of commands and dialog boxes might vary depending on your software program - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 20
Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software. ● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 21
the and Server 2003 software program, click Print. 1. Click Start, click Settings, 1. Click Start, click Settings, and then click Printers or and then click Printers or Printers and Faxes. Printers and Faxes. 2. Select the driver, and then 2. Right-click the driver icon, click Properties - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 22
a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access . HP Easy Printer Care software The HP Easy Printer Care software is a program that you can use for the following tasks: ● Discovering printers on - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 23
● Using HP online troubleshooting and maintenance tools You can use the HP Easy Printer Care software when the device is directly connected to your computer or when it is connected to a network. To download the HP Easy Printer Care software, go to www.hp.com/go/easyprintercare. Supported operating - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 24
12 Chapter 1 Device basics ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 25
2 Control panel ● Use the control panel ● Use the Administration menu ENWW 13 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 26
that requires intervention. Examples include an empty paper tray or an error message on the touchscreen. 2 Data light The Data light the Sleep button. 8 Reset button Resets the job settings to factory or user-defined default values. 9 Stop button Stops the active job. While stopped, - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 27
has configured the device, the features that appear in this area can include any of the following items: ● Copy ● Fax ● E-mail ● Secondary E-mail ● Network Folder ● Job Storage ● Workflow ● Supplies Status ● Administration The status line provides information about the overall device status. Various - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 28
print or fax job, the Error button. The error button appears whenever the device has an error that requires attention before it can continue. Touch the error button to see a message that describes the error. The message also has instructions for solving the problem can search for specific topics. You - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 29
Use the Administration menu Use the Administration menu to set up default device behavior and other global settings, such as the language and the format for date and time. Navigate the Administration menu From the Home screen, touch Administration to open the menu structure. You might need to scroll - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 30
or not to include a thumbnail of the first page of the fax on the report. Print after any fax job Print after fax send jobs Print after any fax error Print after send errors only Print after receive errors only Billing Codes Report Blocked Fax List Speed Dial List Print Print Print A list of - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 31
options for each function. If the user does not specify the job options when Options ● Default Fax Options ● Default E-mail Options ● Default Send To Folder Options ● Default scan originals. Select Portrait if the short edge is at the top or select Landscape if the long edge is at the top. Manually - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 32
Default Copy Options NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-3 Default Copy Options menu Menu item Number of Copies Number of Sides Collate Sub-menu item Edge-To-Edge Values Description Type the number of copies. The factory - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 33
larger than Letter-size or A4size so that they can fit onto a Letter-size or A4-size page. If it this feature set to Disabled, faxes larger than Letter or A4 will flow across multiple pages. Select the tray that holds the size and type of paper that you want to - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 34
item Document File Type Output Quality Resolution Color/Black TIFF Version Values PDF (default) JPEG TIFF M-TIFF High (large file) Medium (default) 75 DPI 150 DPI (default) 200 DPI 300 DPI Color scan (default) Black/white scan TIFF 6.0 (default) TIFF (Post 6.0) Description Choose the file - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 35
to Folder Options NOTE This menu appears only for the HP LaserJet M3035 MFP models. Use this menu to set default options for scan jobs Black Document File Type TIFF version Output Quality Resolution Values Color scan Black/white scan (default) PDF (default) M-TIFF TIFF JPEG TIFF 6.0 (default) TIFF - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 36
. Use this feature to set the default number of copies for print jobs. (List of supported sizes.) Choose a paper size. Millimeters Inches Configure the default paper size that is used when the user selects Custom as the paper size for a print job. Configure the width measurement for the Default - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 37
time, and to set the date format and time format that are used to time-stamp outgoing faxes. 12 hour (AM/PM) (default) 24 hour 20 minutes 30 minutes (default) Use this and prepares the device for use so that users do not have to wait for it to warm up. ENWW Use the Administration menu 25 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 38
rather than having them automatically print by creating a printing schedule. For the fax printing schedule, the control panel prompts you to select days and times to print faxes. Select Change PIN to change the PIN number that users must provide to print faxes. 26 Chapter 2 Control panel ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 39
the delay that is specified in the Time/ Scheduling menu. Manage Supplies Supply Low/Order Threshold Select a value in the range. Replace Black Cartridge Stop at low Use this menu to carry out administrative supply management tasks such as changing the threshold when supplies should be ordered - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 40
menu contains the sub-menus shown: ● Networking and I/O menu ● Fax Setup menu ● E-mail Setup menu NOTE Values shown with "(default)" to 32 characters, used to identify the device. This name is listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx, where xxxxxx is the last - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 41
is set to Manual) Configure parameters directly from the printer control panel: IP Address: The unique IP address of the printer (n.n.n.n), where n is set. Legacy: The address 192.0.0.192 is set, consistent with older HP Jetdirect devices. Specify the IP address (n.n.n.n) of a Primary DNS Server. - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 42
Proxy Port Sub-menu item Enable Address DHCPV6 Policy Primary DNS Manual Settings Values and Description Use this item to enable or disable contact your Independent Service Provider (ISP) for the proxy server address. Type the port number used by the proxy server for client support. The port number - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 43
the current security settings on the HP Jetdirect print server. No (default print server will appear as a secure site. HTTP/HTTPS optional: Access using either or TCP/IP network connection problems. Embedded tests help to error occurs and a diagnostic page is printed. Use the Administration menu 31 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 44
tests. This test helps to identify data path and corruption problems on an HP postscript level 3 emulation device. It sends a predefined PS file to 60 hours. If you select zero (0), the test runs indefinitely until an error occurs or device is turned off. Data gathered from the HTTP, SNMP, and - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 45
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Ping Test Sub-menu item Dest Type Dest IP Packet Size Timeout Count Print Results Execute Values and Description This test is used to check network communications. This test sends link-level packets to a remote network host, then - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 46
However, a refresh automatically occurs when the menu times out or you manually return to the main menu. The link speed and communication mode of link speed of the hub/switch port. (A 1000T half-duplex selection is not supported.) 10T Half: 10 Mbps, half-duplex operation. 10T Full: 10 Mbps, Full - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 47
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Print Protocols Sub-menu item Values and Description 100TX Auto: Limits auto-negotiation to a maximum link speed of 100 Mbps. 1000TX Full: 1000 Mbps, full-duplex operation. Use this item to print a page that lists the configuration - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 48
the settings that are legally required for outgoing faxes. Disabled Enabled (default) Use this feature to enable or disable PC Fax Send. PC Fax Send enables users to send faxes through the device from their computers if they have the correct driver installed. 36 Chapter 2 Control panel ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 49
maximum baud rate for receiving faxes. This can be used as a diagnostic tool for troubleshooting fax problems. Tone (default) Pulse Select faxes from the device. Off (default) Custom When billing codes are enabled, a prompt appears that asks the user to enter the billing code for an outgoing fax - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 50
answers. Default (default) Custom Use this feature to control the time between rings for incoming faxes. Off Set the volume for the fax ring-tone. Low (default) High Type the fax number to add. Select a fax number to remove. No (default) Use this feature to add or delete numbers from the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 51
the HP LaserJet M3035 MFP models. Allow Use of Digital Send Service NOTE This item appears only for the HP LaserJet M3035 MFP models. Description Copy the local Send settings from one device to another. Use this feature to allow the transfer of the device from one HP Digital Sending Software (DSS - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 52
the device behavior when the device encounters certain errors. Auto (default) On Use this feature to how the device handles jobs that have specified a specific input tray. Always (default) Unless Loaded Use choose either the PostScript (PS) or HP paper-handling model. Enabled (default) Disabled - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 53
a PDF error. Auto (default) PCL PDF PS Select the printer language that the device should use. Normally you should not change the language. If you change the setting to a specific language, the device does not automatically switch from one language to another unless specific software commands - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 54
set of printer commands that Hewlett-Packard developed to provide access to printer features. Portrait control). No (default) Yes This option is for users who are generating their own PCL, which could include driver, or when the software program has no option for tray selection. 42 Chapter - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 55
Menu item Set Registration Fuser Modes Optimize Resolution REt Economode test page for setting the registration. Follow the instructions that are printed on the page to adjust each , the device scans across the page from side to side as a reduced amount of toner per page; however, the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 56
to minimize wrinkles when printing on small or narrow media. Create (button) Generate a page for cleaning excess toner off the pressure roller in the fuser. The page has instructions that guide you through the cleaning process. Process (button) Process the cleaning page that was created by using - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 57
Print after any fax error Print after send errors only Print after receive errors only A value between 0 and 30. Use this feature to set loss levels to compensate for phone line signal loss. You should not modify this setting unless requested to do so by an HP service representative because it - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 58
Table 2-16 Troubleshooting menu (continued specific tray. Select whether the duplexer should be included in the Paper Path test. Select how many pages should be sent from the specified source as part of the Paper Path test. This menu item is used by a service technician to diagnose potential problems - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 59
are stored on the device. Use this feature to clear all events from the Fax Activity Log. Use this option to restore the telephone-related settings that are in restore all device settings to their factory defaults. Service menu The Service menu is locked and requires a PIN for access. This menu is - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 60
48 Chapter 2 Control panel ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 61
3 Input/output (I/O) configuration This chapter describes how to configure certain network parameters on the device. The following topics are covered: ● USB configuration ● Network configuration ENWW 49 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 62
USB configuration This device supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing. Figure 3-1 USB connection 1 USB connector 2 USB port (type B) 50 Chapter 3 Input/output (I/O) configuration ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 63
software (HP Web Jetadmin or HP LaserJet Utility for Macintosh) NOTE For more information about using the embedded Web server, see Use the embedded Web server For more information on supported networks and network configuration tools, see the HP Jetdirect Print Server Administrator's Guide manually. - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 64
touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch TCP/IP. 6. Touch IPV4 Settings. 7. Touch Config Method. 8. Touch Manual. 9. Touch Save. 10. Touch Manual Settings. 11. Touch Subnet Mask. 12. Touch the Subnet Mask text box. 13. Use the touchscreen keypad to type - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 65
users from printing to the device. ● It provides only pertinent information on the configuration page. ● It allows the device control panel to display protocol-specific error and warning messages. Disable IPX/SPX NOTE Do not disable this protocol in Windows-based systems that print to the printer - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 66
location. HP Jetdirect print servers also support the Simple Network Management Protocol (SNMP), which provides remote printer management and troubleshooting through the HP Web Jetadmin software. NOTE Configure the card through the control panel, the printer installation software, or HP Web Jetadmin - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 67
4 Media and trays This chapter describes how to use some basic product features: ● General guidelines for media ● Media considerations ● Select print media ● Printing and paper-storage environment ● Load media ● Control print jobs ● Select output bins ENWW 55 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 68
the print-media requirements that are specified in the HP LaserJet Printer Family Print Media Guide. See HP Customer Care to order the HP LaserJet Printer Family Print Media Guide. To download a copy of the guide, go to www.hp.com/support/ljpaperguide. It is possible that paper could meet all - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 69
the fuser. To order HP LaserJet printing supplies, see Order parts, accessories, and supplies. General media specifications For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family Print Media Guide (available at www.hp.com/support/ljpaperguide) . Category - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 70
Minimum: 76 x 127 mm (3 x 5 in) ● Maximum: 216 x 356 mm (8.5 x 14 in) CAUTION To avoid damaging the device, use only envelopes recommended for laser printers. To prevent serious jams, always use tray 1 to print envelopes and always use the rear output bin. Never print on the same envelope more than - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 71
cause wrinkling, creasing, or even jams and might even damage the fuser. Envelope margins The following gives typical address margins for a commercial of separation. NOTE Choose labels in the printer driver (see Open the printer drivers). Transparencies Transparencies used in the product must be - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 72
problems, jams, poor toner fusing, poor print quality, or excessive mechanical wear. NOTE You might be able to print on heavier paper if you do not fill the input tray to capacity and if you use paper with a smoothness rating of 100-180 Sheffield. In either the software program or the printer driver - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 73
improves the ability of the toner to adhere to paper, but it might cause other problems, such as excessive curl. The device might print at a slower speed when the fuser mode is set to High 1 or High 2. The table below describes the ideal fuser mode setting for supported media types. Media type - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 74
Normal Normal Low 2 Normal Normal Normal Normal Normal Low 1 Normal High 1 Normal To reset the fuser modes to the default settings, touch the Administration menu at the device control panel. Touch Print Quality, touch Fuser Modes, and then touch Restore Modes. 62 Chapter 4 Media and trays ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 75
are specified in this user guide and in the HP LaserJet Printer Family Print Media Guide, which is available for download at www.hp.com/support/ljpaperguide. Always test paper before buying large quantities. CAUTION Using media that does not meet HP specifications can cause problems for the device - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 76
types listed for printing from tray 1 can be manually duplexed. See Print for more information. Supported media types Table 4-3 Tray 1 media types Type for use with HP LaserJet printers. This printer can detect transparencies that were not designed for use with HP LaserJet printers. For more - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 77
Printing and paper-storage environment Ideally, the printing and paper-storage environment should be at or near room temperature, and not too dry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 78
copy, scan, or fax a document that has up to 50 pages (depending on the thickness of the pages). 1. Load the document face-up in the ADF with the top of the document feeding into the ADF first. 2. Slide the stack into the ADF until it does not move any farther. 3. Adjust the media guides - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 79
extender. If the media that is being loaded is longer than 229 mm (9 in), also flip open the additional tray extender. 3. Slide the media-width guides slightly wider than the media. ENWW Load media 67 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 80
tabs on the media-width guides. NOTE Do not add media of media that is loaded is specifically requested. Setting Explanation Tray 1 size if you use tray 1 only to manually feed media, keep the default settings of that are selected in the software. In the printer driver, you can select media - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 81
Load tray 2 and optional tray 3 Trays 2 and 3 support only paper. For supported paper sizes, see Select print media. 1. Pull the tray out of the device and remove any paper. 2. On the rear paper-length guide, press the tab and slide it so that the pointer matches the paper size that you are loading. - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 82
all four corners. Keep the paper below the height tabs on the paper-length guide in the rear of the tray. 5. Push down on the paper to lock Maximum amount that can be loaded into tray 2 or optional tray 3 Printer-driver setting Tray 1 media orientation Tray 2 or tray 3 media orientation Up - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 83
Letterhead (singlesided printing) Letterhead (2-sided printing) Cardstock Rough Maximum amount that can be loaded into tray 2 or optional tray 3 Printer-driver setting Tray 1 media orientation Tray 2 or tray 3 media orientation Zero. Envelopes Heavy envelope should be used only in tray - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 84
Control print jobs When a job is sent to the printer, the printer driver controls what paper tray is used to pull media through the printer. By default, the printer automatically selects the tray, but a specific tray can be chosen based on three user-specified settings: Source, Type, and Size. These - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 85
bin is open, the device will deliver the print job to that bin. 2. If you are printing on long media, open the top output bin support. 3. From your computer, send the print job to the device. ENWW Select output bins 73 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 86
Print to the rear output bin NOTE When tray 1 and the rear output bin are used together, they provide a straight-through paper path for your print job. Using a straight-through paper path can reduce curling. 1. Open the rear output bin. 2. If you are printing on long media, pull out the bin - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 87
5 Device features This chapter describes how to use some basic device features: ● Use the convenience stapler ● Use job storage features ENWW 75 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 88
the device. The convenience stapler operates independently from the control panel and device software, and does not automatically staple print jobs. The stapler requires no settings and generates no error messages or status messages. Staple media Activate the convenience stapler by inserting media - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 89
staples into the device, insert a staple cartridge. 1. Open the stapler door. NOTE Opening the stapler door disables the stapler. 2. If you are replacing a staple cartridge (for example, if your staple cartridge has run out of staples), remove the staple cartridge from the device. ENWW Use the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 90
3. Insert a new staple cartridge into the opening inside the staple door. 4. Close the stapler door. 78 Chapter 5 Device features ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 91
the device and allow other users to print the job at any time. Stored jobs also can be protected by a PIN. Follow the instructions in this section to gain access to the job storage features at the computer. See the specific section for the type of print, copy, or scan job that you want - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 92
job storage folder that printer driver. The PIN is sent to the device as part of the print job. After you have sent the print job to the device, you must use the PIN to print the job. Create a private job To specify that a job is private, in the driver, select the Private Job option, type a user - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 93
tab. 3. Scroll to and touch the job storage folder that holds the private job. 4. Scroll to and feature can be turned off in the printer driver. The default number of different QuickCopy jobs driver instead of the QuickCopy option. In the driver, select the QuickCopy option, and then type a user - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 94
or in HP Web Jetadmin. 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds download a personnel form, calendar, time sheet, or accounting form that other users can print when they need it. Create a stored copy job 1. Place - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 95
the upper-left corner of the screen to scan the document and store the job. The job stored print job In the driver, select the Stored Job option, and then type a user name and job name. the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the stored job. 4. Scroll to and touch - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 96
5. Touch Delete. 6. Touch Yes. If the file has (lock symbol) next to it, the job requires a PIN to delete it. See Use the private job feature. 84 Chapter 5 Device features ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 97
6 Print This chapter describes how to perform basic printing tasks: ● Use features in the Windows printer driver ● Use features in the Macintosh printer driver ● Cancel a print job ENWW 85 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 98
one sheet of paper ● Print on both sides of the paper ● Use the Services tab NOTE Settings in the printer driver and software program generally override control-panel settings. Software-program settings generally override printer-driver settings. Create and use quick sets Use quick sets to save the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 99
sure that the Scale to Fit option is not selected. 6. Click OK. Set a custom paper size from the printer driver 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Paper or Paper/Quality tab, click Custom. ENWW Use - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 100
size list for future use. Use different paper and printing covers Follow these instructions for printing a first page that is different from other pages in the print job. 1. Open the printer driver (see Open the printer drivers). 2. On the Paper or Paper/Quality tab, select the appropriate paper for - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 101
both sides of a page by feeding the paper through the product a second time. NOTE In the printer driver, Print on Both Sides (manually) is available only when a duplexer is not available or when a duplexer does not support the type of print media being used. To configure the product for automatic or - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 102
is heavier than 105 g/m2 (28 lb bond). 2. Open the printer driver (see Open the printer drivers). 3. On the Finishing tab, select Print on Both Sides (manually). 4. Click OK. 5. Send the print job to the product. Follow the instructions in the pop-up window that appears before feeding the output - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 103
Device Status page of the HP Embedded Web Server. This page shows the current status of the product, the percentage of life remaining for each supply, and information for ordering supplies. For more information, see Use the embedded Web server. ENWW Use features in the Windows printer driver 91 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 104
of the paper NOTE Settings in the printer driver and software program generally override control-panel settings. Software-program settings generally override printer-driver settings. Create and use presets Use presets to save the current printer driver settings for reuse. Create a preset 1. Open the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 105
a cost-effective way to print draft pages. 1. Open the printer driver (see Open the printer drivers). 2. Click the Layout pop-up menu. 3. Next to Pages of a page. Otherwise, you can manually print on both sides of a page by feeding the paper through the printer a second time. CAUTION To avoid jams - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 106
m2 (28-lb bond). 2. Open the printer driver (see Open the printer drivers). 3. On the Finishing pop-up menu, select the Manual Duplex option. NOTE If the Manual Duplex option is not enabled, select Manually Print on 2nd Side. 4. Click Print. Follow the instructions in the pop-up window that appears - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 107
Cancel a print job You can stop a print request by using the printer control panel or using your software program. For instructions on how to stop a print request from a computer on a network, see the online Help for the specific network software. NOTE It can take some time for all printing to clear - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 108
96 Chapter 6 Print ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 109
not necessary to install the printing system software on the computer, nor is it necessary ● Set the default copy options ● Basic copy instructions ● Adjust the copy settings ● Copy two-sided documents copy job It is recommended that you review the basic control-panel information before using the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 110
Use the Copy screen From the Home screen, touch Copy to view the Copy screen. The Copy screen is shown in Figure 7-1 Copy screen. Note that only the first six copy features are immediately visible. In order to view additional copy features, touch More Options. Figure 7-1 Copy screen 98 Chapter 7 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 111
Set the default copy options You can use the administration menu to establish default settings that apply to all copy jobs. If necessary, you can override most settings for an individual job. After that job is complete, the device returns to the default settings. 1. From the Home screen, scroll to - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 112
section provides the basic instructions for copying. Copy from the scanner glass Use the scanner glass to make as many as 999 copies of small, lightweight media (less than 60 g/ - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 113
stapling and assembling the pages in sets of copies. If the optional HP Stapler/Stacker/Separator is not attached, the Collate option is available. You can optimize the output for text or printed pictures, or you can manually adjust the values. Use this feature to copy multiple pages onto one sheet - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 114
Copy two-sided documents Two-sided documents can be copied manually or automatically. Copying two-sided documents manually Copies resulting from this procedure are printed on one copying from the flatbed scanner glass is not supported. 2. On the control panel, touch Copy. 102 Chapter 7 Copy ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 115
3. Touch Sides. 4. Touch 2-sided original, 2-sided output. 5. Touch OK. 6. Touch Start Copy. Make one-sided copies from two-sided documents 1. Load the documents to be copied into the document feeder with the first page facing up, and with the top of the page leading. 2. On the control panel, touch - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 116
sheets in the original document so they all have the same width. 2. Place the sheets face-up into the document feeder, and adjust both paper guides against the document. 3. From the Home screen, touch Copy. 4. Touch Original Size. NOTE If this option is not on the first screen, touch More Options - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 117
Change the copy-collation setting You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 118
Copy photos and books Copy a photo NOTE Photos should be copied from the flatbed scanner, not from the document feeder. 1. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upperleft corner of the photo in the upper-left corner of the glass. 2. Gently close - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 119
to and touch Job Build. 3. Touch Job Build On. 4. Touch OK. 5. If necessary, select the desired copy options. 6. Touch Start Copy. After each page is scanned, the control panel prompts you for more pages. 7. If the job contains more pages, load the next page, and then touch Start Copy. If the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 120
Cancel a copy job To cancel the copy job that is currently running, touch Stop on the control panel. This pauses the device. Then touch Cancel current job. NOTE If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder. 108 Chapter 7 Copy ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 121
capabilities. By using the control panel, you can scan black-and-white or color documents and send them connects directly to your LAN. NOTE The device cannot copy or print in color, but it can scan and send color images. This chapter addresses the following topics: ● Configure e-mail settings ● Use - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 122
scan e-mail feature, see the Embedded Web Server User Guide on the device CD. For more information on setting up a feature, solving a problem, or discovering how to use this device, go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp. Supported protocols The HP LaserJet M3027 MFP - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 123
e-mail, use these actions to resolve issues with the digital-sending software: ● Print a configuration page. Verify that the SMTP gateway address If you do not receive the e-mail, contact your network administrator or Internet service provider (ISP). Find gateways If you do not know the SMTP gateway - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 124
certain e-mail settings for the current scan job. 7 Scroll bar Use the scroll bar to view and set up the CC:, BCC:, Message, and File Name fields For more information, see Control panel. 10 Error/warning button This button appears only when there is an error or warning in the status line area. - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 125
file in various programs to meet their specific needs. Documents arrive in near-original quality scanning preferences and file formats. The following are the default settings: ● Color ● PDF down and complete the CC:, BCC:, and Message fields if appropriate. Your user name or other default information - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 126
auto-complete text is removed from the display to indicate that you are typing an address that is not in the address book. 114 Chapter 8 Scan and send e-mail ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 127
manage the e-mail address book. For more information, see the Embedded Web Server User Guide on the device CD. Create a recipient list 1. From the Home screen, touch to the HP Digital Sending software. You can use the address book when you type e-mail addresses in the From:, To:, CC:, or BCC: fields. - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 128
delete the selected address(es)? 4. Touch Yes to delete the e-mail address(es) or touch No to return to the Address Book screen. 116 Chapter 8 Scan and send e-mail ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 129
to change the type of file the device creates after scanning the document. Output Quality Touch this button to increase or decrease the print quality larger file size. Color/Black Touch this button to determine whether you will scan the document in color or in black-and-white. Original Sides Touch this - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 130
screen, and then type the file name. 5. Touch Send to Network Folder. Scan to a workflow destination NOTE This device feature is provided by the optional Digital Sending Software product and is supported for the HP LaserJet M3035 MFP models only. If the system administrator has enabled the workflow - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 131
9 Fax The HP LaserJet M3027x MFP and the HP LaserJet M3035xs MFP models come with a fax feature. For complete instructions for configuring the device fax and for using the fax features, see the fax guide, which is included with the HP LaserJet M3027x MFP and the HP LaserJet M3035xs MFP on the device - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 132
: ● Date and time ● Location ● Fax header For complete information about configuring and using the fax accessory, and for information about troubleshooting fax-accessory problems, see the HP LaserJet Analog Fax Accessory 300 User Guide, which is provided with the fax accessory. 120 Chapter - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 133
fax. ● Internet fax uses an Internet fax provider to process faxes. The fax is delivered to a traditional fax machine or sent to the user's e-mail. For complete information about using digital faxing, see the documentation that is provided with the HP Digital Sending Software. ENWW Digital fax - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 134
122 Chapter 9 Fax ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 135
: ● Use information pages ● Configure e-mail alerts ● Use the HP Easy Printer Care software ● Use the embedded Web server ● Use HP Web Jetadmin software ● Use the HP Printer Utility for Macintosh ● Manage supplies ● Replace supplies and parts ● Clean the device ● Calibrate the scanner ENWW 123 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 136
current configuration. The table below provides the instructions for printing the information pages. Page HP Jetdirect print server or an optional hard disk drive, additional configuration pages print that provide information about those devices. Supplies status page Shows print-cartridge toner - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 137
. 4. Touch one of the following buttons to print the corresponding report: ● Fax Activity Log ● Fax Call Report ● Billing Codes Report ● Blocked Fax List ● Speed Dial List 5. Touch Print. For more information, see the fax guide that came with the device. Font lists 1. From the Home screen - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 138
available. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the device. The Software HP Web Jetadmin Embedded Web server Information location See Use HP Web Jetadmin software for general information about HP Web Jetadmin. See the HP - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 139
printers at the same time. ● Shop online for supplies. ● Use HP's online troubleshooting and maintenance tools. You can use the HP Easy Printer Care software site associated with the link. Open the HP Easy Printer Care software Use one of the following methods to open HP Easy Printer Care software: - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 140
Supplies button: Opens the HP SureSupply Web site in a new browser window cartridge levels. After you correct a problem with the device, click the button to update the section. ● Supplies Status section: Shows detailed supplies status, such as the percentage of toner remaining in the print cartridge - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 141
When the device is directly connected to a computer, use the HP Easy Printer Care software to view the device status. ● View device control status and supplies events ● View and change network configuration ● View support content that is specific to the current state of the device When the device is - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 142
HP supplies, with 0 percent indicating that a supply is empty. This page also provides supplies part numbers. To order new supplies, click Order Supplies in the Other Links area on the left side of the window. ● Event log: Shows a list of all device events and errors specific Web site. This - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 143
links that connect you to the Internet ● ● HP Instant Support™: Connects you to the HP Web site to help you find solutions. This service analyzes your device error log and configuration information to provide diagnostic and support information specific to your device. Order Supplies: Connects to - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 144
want. The HP Web Jetadmin software can automatically notify you when new plug-ins are available. On the Product Update page, follow the directions to automatically connect to the HP Web site. If installed on a host server, HP Web Jetadmin is available to any client through a supported Web browser - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 145
HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list. The following table describes the tasks that you can perform from these pages. Item Configuration Page Supplies Status HP Support File Upload Upload Fonts Firmware Update Duplex Mode Economode & Toner - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 146
Item Bonjour Settings Additional Settings E-mail Alerts Description Provides the ability to turn on or off Bonjour support or change the device service name that is listed on a network. Provides access to the embedded Web server. Configures the device to send e-mail notices for certain events. 134 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 147
, but it is adequate for printing drafts or proofs. HP does not recommend full-time use of EconoMode. If EconoMode is used full-time, it is possible that the toner supply will outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these circumstances, you - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 148
caused by a non-HP print cartridge is not covered under the HP warranty and service agreements. To install a new HP print cartridge, see Change the print cartridge. To recycle the used cartridge, follow the instructions included with the new cartridge. Print-cartridge authentication The device - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 149
at www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp. NOTE Hewlett-Packard recommends the use of HP products in this device. Use of nonHP products may cause problems requiring service that is not covered by the HP warranty or service agreements. Change the print cartridge When a print - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 150
for recycling. 4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. CAUTION Do not touch the shutter or the surface of the roller. 5. Remove the shipping tape from the new print cartridge. Discard the shipping tape according to local regulations - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 151
arrived. See the enclosed recycling guide for recycling instructions. 8. If you are using a non-HP print cartridge, check the device control panel for further instructions. For additional help, go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp. ENWW Replace supplies and - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 152
this buildup can cause print-quality problems, such as toner specks or smearing (see Solve printquality problems). Clean the exterior Use a soft abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the device; these can damage the device. Do not place liquids - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 153
the cloth or sponge, and then wipe the backing thoroughly with a damp cloth to remove any residual alcohol. Clean the ADF If the ADF has trouble feeding documents, clean the ADF pickup roller assembly. 1. Turn off the device and unplug the power cord. ENWW NOTE In certain areas of California, air - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 154
2. Open the ADF cover. 3. Press the round blue button while lifting the green lever. Rotate the green lever until it stops in the open position. The pickup roller assembly should remain on the surface. 4. Remove the assembly, and then wipe the assembly with a soft, dry, lint-free cloth. 5. Replace - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 155
the blue hooks. 7. Lower the roller assembly, and then close the ADF cover. NOTE If jams continue in the ADF, contact a local HP-authorized service provider. See HP Customer Care. 8. Plug in the device, and then turn on the device. Clean the paper path 1. From the Home screen, touch Administration - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 156
notice offset problems with the scanned images. The scanner is calibrated before it leaves the factory. It needs to be calibrated again only rarely. 1. From the Home screen, touch Administration. 2. Touch Troubleshooting. 3. Touch Calibrate Scanner and then follow the instructions in the onscreen - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 157
● Clear jams ● Clear stapler jams ● Solve print-quality problems ● Solve network printing problems ● Solve copy problems ● Solve fax problems ● Solve e-mail problems ● Solve common Windows problems ● Solve common Macintosh problems ● Solve Linux problems ● Solve PostScript problems ENWW 145 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 158
and/or attached tape on the cartridge removed? For additional information about installation and setup, see the getting started guide. If you cannot find solutions to problems in this guide, go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp. Factors that affect performance Several - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 159
after following the suggested steps, contact an HP-authorized service or support provider. See HP Customer Care. NOTE Macintosh users: For more troubleshooting information, see Solve common Macintosh problems. Step number 1 2 3 Verification step Possible problems Solutions Is the power on? No - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 160
incorrectly. Review the device fax settings. See the HP LaserJet Analog Fax Accessory 300 User Guide. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box. Sent fax is incomplete or of poor quality. See Solve fax problems. 148 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 161
is connected to an analog fax line. The device fax settings are set incorrectly. Review the device fax settings. See Solve fax problems If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box. Software is not installed correctly or - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 162
software programs, the paper tray selection is found on the Page Setup menu within the program. Remove any media in other trays to make the device select from the correct tray. For Macintosh computers, use the HP Printer . See Select the correct fuser mode. 150 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 163
printing from tray 1, or when using the HIGH 2 fuser mode. You are printing a PDF or PostScript (PS) file but are using a Try using the PS device driver rather than the PCL device PCL device driver. driver. (You can usually do this from a software program.) Print job prints on both sides of the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 164
driver was selected in the software. Check the software device selection menu to make sure that an HP LaserJet M3027/M3035 device is selected. The software from the device. Verify that you are using supported media. See Select print media. The software for the device is not configured for the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 165
problems with the device. Message type Status messages Warning messages Error data and print errors. These messages typically Error messages communicate that some action must be performed, such as adding paper or clearing a jam. Some error job. Critical-error messages Critical error messages inform - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 166
is jammed in print-cartridge area print cartridge Follow the instructions in the onscreen dialog fuser A jam has occurred because paper has wrapped around the fuser. Follow the instructions HP-authorized service or support provider. (See the HP support flyer, 154 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 167
IEEE-1284 specification. Go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp. 22 service or support provider. (See the HP support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp.) 40 Bad serial transmission To continue touch OK A serial data error - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 168
on A critical firmware error has occurred. Turn the device off, and then turn the device on. If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp.) 50.X FUSER ERROR To - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 169
then A problem exists with the device firmware. on Turn the device off, and then turn the device on. If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp.) 64 ERROR To - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 170
error, as specified by YYYY. Turn the device off, and then turn the device on. If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp.) 158 Chapter 11 Problem solving - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 171
user name and password are required. Type the user printer driver for a different printer error while picking media. than 50 pages. Follow the instructions in the onscreen dialog box. E-mail Gateway did not accept the job because the attachment was too large. The scanned e-mail problems. E-mail - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 172
HP-authorized service or support provider. See the HP support flyer or go to www.hp.com/support/ LJM3027mfp or www.hp.com/support/ LJM3035mfp. HP digital sending: delivery error A digital send job has failed and cannot be Send the job again. delivered. Install black cartridge The print cartridge - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 173
digital sending service must be upgraded to support this version of the MFP firmware. Contact administrator. The digital sending service is not supported by the device firmware version that is currently installed. Check the firmware version. Contact the network administrator. The folder you have - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 174
, contact an HP-authorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp.) Retype the user name and password. Select the correct user name and job name, and type the correct PIN. 162 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 175
specifications. Use only media that meets HP specifications. See Media considerations. A component is installed incorrectly. Verify that the print cartridge skewed. The input-tray guides are not adjusted correctly. HP Customer Support or your authorized HP service provider. ENWW Common causes of jams - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 176
Jam locations Use this illustration to locate media jams in the device. For instructions about clearing jams, see Clear jams. 1 2 5 3 4 1 Automatic document feeder (ADF) 2 Print cartridge 3 Input trays 4 Duplex path (for two-sided printing) 5 Output bins 164 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 177
jam is cleared. ● Auto instructs the device to automatically turn jam recovery on when sufficient device memory. ● Off instructs the device not to attempt to Administration. 2. Touch Device Behavior. 3. Touch Warning/Error Behavior. 4. Touch Jam Recovery. 5. Touch Off. 6. Touch Save. ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 178
until it stays open. 3. Gently try to remove the page without tearing it. If you feel resistance, go to the next step. 166 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 179
4. Open the scanner lid and gently loosen the media by using both hands. When the media is free, gently pull it out in the direction shown. 5. Close the scanner lid, and then lower the roller assembly. 6. Close the ADF lid. 7. If any media is visible in the output bin area, gently pull it out. ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 180
. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the front door area. 168 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 181
flat in the tray at all four corners and below the tabs on the guides. 4. Open and close the front door, and then touch OK on the . Clear jams from the print-cartridge area 1. Open the front door and remove the print cartridge. CAUTION To prevent damage to the print cartridge, do not expose it to - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 182
it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed. If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.) 3. Replace the print cartridge, and then - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 183
and slowly pull the media out of the device. (There might be loose toner on the media. Be careful not to spill it on yourself or into the If media is difficult to remove, try opening the front door and removing the print cartridge to release pressure on the media. 4. Close the rear bin. 5. Open and - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 184
bottom of the duplex access plate back up until it clicks into place on both sides (both sides need to be engaged). 172 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 185
media to feed through the device from a different orientation. ● Check the media quality. Do not use damaged or irregular media. ● Use only media that meets HP specifications. See Media considerations. ● Do not use media that has already been used in a device or copier. Do not print on both sides of - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 186
Clean the device. See Clean the device. ● Contact an HP-authorized service or support provider to perform routine device maintenance. See the support flyer that was included with the device, or see www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp. 174 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 187
Clear stapler jams To reduce the risk of staple jams, make sure that you staple 20 or fewer pages of media (80 g/m2 or 20 lb) at a time. 1. Open the stapler door. NOTE Opening the stapler door disables the stapler. 2. Remove the staple cartridge from the device. ENWW Clear stapler jams 175 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 188
3. Clear any loose staples from the stapler and from the staple cartridge. 4. Replace the staple cartridge. 176 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 189
5. Close the stapler door. 6. Insert media to test the stapler. Repeat steps 1 through 6 if necessary. ENWW Clear stapler jams 177 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 190
can be handled easily by making sure that the device is correctly maintained, using print media that meets HP specifications, or running a cleaning page. Print-quality problems associated with media Some print-quality problems arise from the use of inappropriate media. ● Use media that meets - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 191
ah call lthe cjakha aa d a sd fijs. Sincerely, Mr. Scmehnjcj See Gray background See Toner smear AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc See Repeating defects See Repeating image See Misformed characters See Page dark) See Random image repetition (light) ENWW Solve print-quality problems 179 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 192
not meet HP specifications (for example, the media is too moist or too rough). See Media considerations. Light print (entire page) 1. Make sure that the print cartridge is fully installed. 2. Make sure that the Economode setting is turned off at the control panel and in the printer driver. 3. Open - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 193
for leaks. If the print cartridge is leaking, replace it. Dropouts 1. Make sure that the environmental specifications for the device are being met. See Operating environment. 2. If the media is rough, and the toner easily rubs off, open the Administration menu at the device control panel. Open - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 194
setting. See Print Quality menu. 6. Make sure that the environmental specifications for the device are being met. See Operating environment. 7. Replace the print cartridge. Toner smear 1. Print a few more pages to see if the problem corrects itself. 2. Try using a different type of media. 3. Make - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 195
toner that can be rubbed off the page. 1. If media is heavy or rough, open the Administration menu at the device control panel. On the Print Quality submenu, select Fuser meet HP specifications. See Media considerations. Repeating defects 1. Print a few more pages to see if the problem corrects - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 196
few more pages to see if the problem corrects itself. 2. Make sure that type and quality of the media you are using meet HP specifications. See Media considerations. 3. If the distance between defects is 47 mm (1.9 in), 62 mm (2.4 in), or 96 mm (3.8 in), the print cartridge might need to be replaced - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 197
Fuser Modes, and then select the media type you are using. Change the setting to Low, which helps reduce the heat in the fusing process. Wrinkles or creases 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the environmental specifications meet HP specifications. See - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 198
toner coverage. 1. Replace the print cartridge. 2. Reduce the number of pages that you print with very low toner coverage. White spots on black 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the media you are using meet HP specifications - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 199
and change the Toner Density setting. See Print Quality menu. 5. Open the Administration menu at the device control panel. On the Print Quality submenu, open Optimize and set Line Detail=On. Blurred print 1. Make sure that the type and quality of the media you are using meet HP specifications. See - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 200
solid black) repeats further down the page (in a gray field), the toner might not have been completely erased from the last job. (The repeated image of the page, and the darker image farther down the page. ● From your software program, rotate the whole page 180° to print the lighter image first. ● - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 201
. To open the guide, run the CD, click Printer Documentation, click HP Jetdirect Guide, and then click Troubleshooting the HP Jetdirect Print Server. reinstall the printing software. Print a document from a program that has printed correctly in the past. If this works, a problem with the network - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 202
or faded stripes appear on The media might not meet the copy. HP specifications. Use media that meets HP specifications. See Media considerations. The print-cartridge toner-level might be Replace the print cartridge. See Change low. the print cartridge. 190 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 203
inside the print Install a new HP print cartridge. See cartridge might have been scratched. Change the print cartridge. Ink, glue, correction fluid, Optimize Text/ Picture. Select Text. Media-handling problems Problem Poor print quality or toner adhesion Dropouts, jamming, or curl Excessive curl - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 204
Problems with feeding The paper has ragged edges. Use high-quality paper that is made for laser printers The media guides might be manual feed mode, and then print your job again. The pickup roller might be dirty or damaged. Contact HP Customer Care. See HP Customer Care or the support - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 205
media. Use media that meets HP specifications. See Media considerations. The print-cartridge toner-level might be Replace the print cartridge. See Change low. the print cartridge. The ADF might be loaded. Make sure that the ADF is empty. The device software settings might be See the device - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 206
NOTE For more information about solving fax problems, see the HP LaserJet Analog Fax Accessory 300 User Guide. Solve sending problems Faxes quit during sending. Cause Solution The fax machine to which you are sending might be malfunctioning. Call the recipient to make sure that the receiving - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 207
log. Print the fax activity log (see the fax guide), and check the Result column for jobs with a Pending designation. NOTE If the fax is sending very slowly, see "Faxes are transmitting or being received very slowly" in Initial Setup menu. Solve receiving problems Incoming fax calls are not being - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 208
not print until it is disabled guide for information about changing the setting. The device toner level is low, or it has run out of toner. Replace the print cartridge. The device stops printing as soon as it is low on toner or runs out of toner. Any faxes received are stored in memory and are - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 209
Solve e-mail problems If you are unable to send e-mails by using the digital-send 2. Type telnet followed by the SMTP gateway address and then the number 25, which is the port over which the MFP is communicating. For example, type telnet 123.123.123.123 25 where "123.123.123.123" represents the SMTP - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 210
Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 211
PPD file from the following hard drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where "" represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. The device name, IP address, or - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 212
Cause This error occurs when the software for USB printers is not installed. Solution When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site. 200 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 213
does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 214
specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems. NOTE To receive a printed or screen message when PS errors applicable. See the software documentation for more - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 215
A Supplies and accessories This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this printer. ● Order parts, accessories, and supplies ● Part numbers ENWW 203 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 216
HP ● Order through service or support providers ● Order directly through the embedded Web server (for printers that are connected to a network) ● Order directly through the HP Easy Printer Care software Order directly from HP You can obtain the following items directly from HP: ● Replacement parts - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 217
Executive, and 8.5 x 13 paper sizes. Print cartridge Item HP LaserJet print cartridge Description 6,500-page cartridge 13,000-page cartridge Part number Q7551A Q7551X Memory Item Description 100-pin 133MHz DDR DIMM 64 MB Boosts the ability of the printer to handle 128 MB large or complex - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 218
For more information about media supplies, go to www.hp.com/go/ljsupplies. Item Description Part number HP Soft Gloss laser paper Letter (220 x 280 mm), 50 sheets/box C4179A/Asia-Pacific countries/regions For use with HP LaserJet printers. This is coated paper, good for business documents with - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 219
Part number HP Printing paper For use with HP LaserJet and inkjet printers. This has been created especially for small and home offices. It is heavier and brighter than copier paper. Specifications HP Multipurpose paper For use with all office equipment-laser and inkjet printers, copiers, and fax - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 220
, 20 lb, 30% post-consumer content. HP LaserJet transparencies For use only with HP LaserJet monochrome printers. For crisp, sharp text and graphics, rely on the only transparencies specifically designed and tested to work with monochrome HP LaserJet printers. Letter (8.5 x 11 in), 50 sheets to - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 221
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT HP LaserJet M3027, M3027x, M3035, and M3035xs DURATION OF LIMITED WARRANTY One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 222
use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price. TO THE EXTENT - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 223
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. ENWW Print cartridge limited warranty statement 211 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 224
Services For 24-hour access to updated HP device-specific software, product information, and support information through an Internet connection, go to the Web site: www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp. Go to www.hp.com/support/net_printing for information about the HP - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 225
Printer Care software. See Use the embedded Web server. HP support and information for Macintosh computers Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates. Go to www.hp.com/go/mac-connect for products that are designed specifically - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 226
maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 227
HP-supplied internal components. The hardware maintenance covers a 1- to 3-year period from date of the HP product purchase. The customer must purchase HP Support within the stated factory warranty. For more information, contact the HP Customer Care Service and Support group. ENWW HP maintenance - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 228
216 Appendix B Service and support ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 229
C Specifications ● Physical specifications ● Electrical specifications ● Acoustic emissions ● Operating environment ENWW 217 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 230
Table C-1 Printer dimensions Printer model HP LaserJet M3027, M3027x, and M3035 MFPs HP LaserJet M3035xs MFP 1 With print cartridge Height Depth Width Weight1 530 mm (20.9 in) 400 mm (15.7 in) 464 mm (19.3 in) 27.6 kg (60.6 lb) 670 mm (26.4 in) 33.4 kg (73.5 lb) Table C-2 Printer dimensions - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 231
or www.hp.com/support/LJM3035mfp for current information. 2 Configuration tested: base printer, simplex printing with A4 paper size. 3 Print speed is 27 or 35 ppm. Operating environment Table C-6 Necessary conditions Environmental condition Printing Temperature (printer and print cartridge) 15 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 232
220 Appendix C Specifications ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 233
D Regulatory information This section contains the following regulatory information: ● FCC regulations ● Environmental product stewardship program ● Telecom statement ● Declaration of conformity ● Safety statements ENWW 221 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 234
a Class A digital device, pursuant to Part 15 of the FCC rules. These limits installed and used in accordance with the instructions, it may cause harmful interference to radio changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 235
at the end of the product's life. HP LaserJet print supplies It's easy to return and recycle your empty HP LaserJet print cartridges-free of charge-with HP Planet Partners. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 236
instruction guide in most HP LaserJet print cartridge boxes. Labels and bulk boxes are also available through the Web site: www.hp.com/recycle. Use the label to return empty, original HP LaserJet print cartridges product include the following: HP LaserJet M3027/M3035 device Type Carbon - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 237
HP LaserJet M3027/M3035 device Location On formatter board User-removable No For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users in private households in the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 238
● HP's environmental management system ● HP's end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/community/environment/productinfo/safety. 226 Appendix D Regulatory information ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 239
Telecom statement The HP LaserJet M3027x and HP LaserJet M3035xs models have the HP LaserJet Analog Fax Accessory 300 already installed to provide communication to the public switch telephone network (PSTN) for fax functionality. See the HP LaserJet Analog Fax Accessory 300 User Guide for all - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 240
Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet M3027 / M3035 Series Accessories5): Q7817A - Optional 1x500 Sheet Tray BOISB-0308-00 - Fax module Regulatory Model Number3): Product Options: Print Cartridge: BOISB-0406-01 ALL Q7551A, Q7551X conforms to the following - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 241
Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health , or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. Canadian DOC - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 242
sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP LaserJet M3027, M3027x, M3035, M3035xs - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 243
explains the device memory features and provides steps for expansion. ● Overview ● Install memory ● Check DIMM installation ● Save resources (permanent resources) ● Enable memory for Windows ● Use HP Jetdirect print server cards ENWW 231 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 244
supported. For ordering information, see Order parts, accessories, and supplies. NOTE Single inline memory modules (SIMMs) used in previous HP LaserJet printers a configuration page. See Use information pages. NOTE If memory problems occur when you are printing complex graphics, you can make more - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 245
, either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package, then touch bare metal on the device. The HP LaserJet M3027/M3035 devices come with one DIMM slot. If desired, you can replace a DIMM installed in the slot with a higher memory DIMM. If you have - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 246
3. Remove the right side panel by sliding it towards the rear of the device until the side slides from the device. 4. Open the access door by pulling on the metal tab. 5. Remove the DIMM from the antistatic package. CAUTION To reduce the possibility of damage caused by static electricity, always - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 247
6. Hold the DIMM by the edges, and align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.) 7. Press the DIMM straight into the slot, and press firmly. Make sure the locks on each side of the DIMM snap into place. NOTE To remove a DIMM, first - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 248
8. Close the access door, and press firmly until it snaps into place. 9. To replace the right side panel, line up the alignment arrows and slide the panel toward the front of the device until it latches into place. 10. Reconnect the interface cable(s) and the power cord. 11. Turn the device on. - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 249
Turn the device on. Check that the Ready light is illuminated after the device has gone through the startup sequence. If an error message appears, a DIMM might have been incorrectly installed. See Control-panel messages. 2. Print a configuration page (see Use information pages). 3. Check the memory - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 250
Enable memory for Windows 1. On the Start menu, Settings, and Printers or Printers and Faxes. 2. Select this device and select Properties. 3. On the Configure tab, click More. 4. In the Total Memory field, type or select the total amount of memory - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 251
print server cards Follow these procedures to install or remove an EIO card. Install an HP Jetdirect print server card 1. Turn off the device. 2. Remove the two screws and cover plate card. 3. Install the EIO card in the EIO slot and tighten the screws. ENWW Use HP Jetdirect print server cards 239 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 252
device is recognized. See Use information pages. NOTE When you print a configuration page, an HP Jetdirect configuration page that contains network configuration and status information also prints. Remove an HP Jetdirect print server card 1. Turn off the device. 2. Disconnect the network cable from - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 253
disk, or other plug-in item for HP printers. Emulated PostScript Software that emulates Adobe PostScript, a programming language that describes the appearance of the printed page. This printer language appears as "PS" in many menus. firmware Programming instructions that are stored in a read-only - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 254
PostScript printer description." printer driver A software program that a computer uses to gain access to printer printer uses and that must be replaced. The supply item for this printer is the print cartridge. TCP/IP An internet protocol that has become the global standard for communications. toner - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 255
, drivers 7 automatic document feeder (ADF) jams 166 automatic two-sided printing path copying documents 102 B B5 sizes supported 63 batteries included 224 billing codes report, fax 125 bins full, error messages 161 bins, output jams, clearing 170 locating 4 paper curl, problem- solving - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 256
- solving 185 crooked pages 184 curled paper, problem- solving 185, 191 curly paper, problem-solving 150 custom sizes supported 63 custom-size paper default settings 24 driver settings 87 customer support embedded Web server links 131 HP Printer Utility pages 133 Linux 201 online 212 repacking - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 257
59, 65 types supported 64 wrinkled, problem-solving 185 environment for device problem-solving 178 environment for printer specifications 219 environmental stewardship program 223 EPS files, problem-solving 200 Error button, control panel touchscreen 16 error messages Alert Settings, HP Toolbox 128 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 258
control panel 15 HP Customer Care 212 HP Driver Preconfiguration 7 HP Easy Printer Care software 10, 11, 127 HP fraud hotline 136 HP Instant Support Professional Edition (ISPE) 212 HP Jetdirect print server configuring 54 error messages 158 installing 239 models including 2 part numbers 205 removing - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 259
type error message 155 loading media special 70 Lock Resources, Macintosh 133 loose toner, problem-solving 183 M Macintosh AppleTalk settings 31 driver features 92 driver settings 9, 92 drivers supported 6 drivers, problem-solving 199 HP Printer Utility 133 problems, solving 199 removing software 10 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 260
on-site service 214 noise specifications 219 non-HP supplies 135 not responding, problem- solving 152 Novell login required 160 number of copies default settings 20 NVRAM errors 158 O on-site service agreements 214 on/off switch, locating 4 online help, control panel 16 online support 212 operating - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 261
parallel port buffer overflow error message 155 part numbers accessories 205 cables 205 EIO cards 205 media, HP 206 memory 205 print cartridges 205 pausing a print request 95 PCL drivers default settings 41 operating systems supported 6 selecting 6 universal 7 PDF error pages 41 permanent resources - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 262
110 scanning to folder 118 scanning to workflow 118 security settings 31 Send Setup menu 39 Send to Folder 118 Send to Workflow 118 sending faxes problem-solving 194 sending to e-mail default settings 22 sending to e-mail about 109, 110, 113 address books 115 error messages 159, 160, 161 gateways - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 263
111 validating gateway addresses 197 software embedded Web server 10 HP Easy Printer Care 10 HP Printer Utility 133 HP Toolbox 127 HP Web Jetadmin 10 Macintosh 9, 11 settings 7 supported operating systems 6 uninstalling Macintosh 10 Web sites 6 Windows 11 specifications acoustic 219 electrical 218 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 264
size or type error messages 155 uninstalling Macintosh software 10 universal print driver 7 Update Now feature, drivers 7 upgrading memory 232 usage page, printing 124 USB cable, part number 205 USB configuration 50 USB port locating 5 problem-solving Macintosh 200 supported 3 Use Different Paper - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 265
212 fraud reports 136 HP Easy Printer Care 11 HP Web Jetadmin, downloading 132 Linux support 201 Macintosh customer support 213 Material Safety Data Sheet (MSDS) 225 ordering supplies 204 paper specifications 57 software, downloading 6 universal print driver 7 weekly on-site service 214 white lines - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 266
254 Index ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 267
- HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/CB4 - Page 268
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HP LaserJet M3027/M3035 MFP
User Guide