HP M3035 HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4
HP M3035 - LaserJet MFP B/W Laser Manual
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- HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 1
HP LaserJet M3027/M3035 MFP User Guide - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 2
- HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 3
HP LaserJet M3027/M3035 Multifunction User Guide - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 4
in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number: CC476-90901 Edition 1, 9/2007 Trademark Credits - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 5
Walkaround ...4 Device parts ...4 Interface ports ...5 Device software ...6 Supported operating systems 6 Supported printer drivers ...6 Select the correct printer driver 6 Universal printer drivers 7 Driver Autoconfiguration 7 Automatic Configuration 7 HP Driver Preconfiguration 7 Priority - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 6
Fax Setup ...36 E-mail Setup ...39 Send Setup menu 39 Device Behavior menu ...40 Print Quality menu ...43 Troubleshooting menu ...45 Resets menu ...47 Service 54 Disable DLC/LLC 54 HP Jetdirect EIO print servers 54 the device 56 General media specifications 57 Media considerations ...58 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 7
Select print media ...63 Supported media sizes ...63 Supported media types ...64 Printing and paper-storage job 83 Delete a stored job 83 6 Print Use features in the Windows printer driver 86 Create and use quick sets 86 Use watermarks ...87 Resize documents ...87 Set a custom paper size - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 8
both sides manually 90 Layout options for printing on both sides 90 Use the Services tab ...91 Use features in the Macintosh printer driver 92 Create job from the software program 95 7 Copy Use the Copy screen ...98 Set the default copy options ...99 Basic copy instructions ...100 Copy from - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 9
120 Configure and use the fax features 120 Digital fax ...121 10 Manage and maintain the device Use information pages ...124 Configure e-mail alerts ...126 Use the HP Easy Printer Care software 127 Open the HP Easy Printer Care software 127 HP Easy Printer Care software sections 127 Use the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 10
Solve network printing problems ...189 Solve copy problems ...190 Prevent copy problems ...190 Image problems ...190 Media-handling problems 191 Performance problems ...194 Solve fax problems ...195 Solve sending problems 195 Solve receiving problems 196 Solve e-mail problems ...198 Validate the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 11
, drivers, and electronic information 214 Order supplies, accessories, or parts directly from HP 214 HP service information ...214 HP service agreements 214 HP Easy Printer Care software 214 HP support and information for Macintosh computers 215 HP maintenance agreements ...216 On-site service - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 12
...225 HP LaserJet print supplies 225 Return and recycling instructions 226 United States and Puerto Rico 226 Multiple returns (two to eight cartridges 226 Single returns 226 Shipping 226 Non-US returns 226 Paper ...226 Material restrictions ...226 Disposal of waste equipment by users in - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 13
1 Device basics This chapter contains basic information about device features: ● Device comparison ● Features comparison ● Walkaround ● Device software ENWW 1 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 14
User interface Printer drivers Resolution Description ● 400 MHz processor ● Control-panel help ● Windows® and Macintosh printer drivers ● Embedded Web server to gain access to support and to order supplies (administrator tool for network-connected models only) ● HP Easy Printer Care software - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 15
page contains information about toner level, page count, and estimated pages remaining. ● The product checks for an authentic HP print cartridge at cartridge installation. ● Internet-enabled supply-ordering capabilities (using HP Easy Printer Care software) ● The online user guide is compatible with - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 16
Walkaround Device parts Before using the product, familiarize yourself with its components. 1 6 2 7 3 8 44 9 55 10 1 Automatic document feeder (ADF) 2 Scanner assembly 3 Latch to open the front door (provides access to the print cartridge) 4 Tray 1 (pull to open) 5 Tray 2 6 ADF output bin - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 17
Interface ports 1 2 3 4 5 6 1 Fax port (HP LaserJet M3027x and HP LaserJet M3035xs only) 2 Network connection 3 Foreign interface harness (FIH) port 4 Interface port to support third party solutions and accessories. 5 Type B Hi-Speed USB 2.0 connection for printing 6 EIO slot ENWW Walkaround 5 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 18
guide for installation instructions. The printing system includes software for end users and network administrators, and printer drivers for access to the device features and communication with the computer. NOTE: For a list of printer drivers and updated HP printer software, go to www.hp.com - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 19
, see the HP Driver Preconfiguration Support Guide, which is available at www.hp.com/go/hpdpc_sw. Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 20
● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes. ● Printer control panel settings: Settings changed at the printer control panel have a lower - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 21
the and Server 2003 software program, click Print. 1. Click Start, click Settings, 1. Click Start, click Settings, and then click Printers or and then click Printers or Printers and Faxes. Printers and Faxes. 2. Select the driver, and then 2. Right-click the driver icon, click Properties - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 22
software is installed or configured, but you must have a supported printers on the network and checking the status of each device ● Setting and viewing device and supplies alerts for multiple printers at the same time ● Shopping online for supplies ● Using HP online troubleshooting and maintenance - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 23
files (PPDs) - use with the Apple PostScript drivers that come with the Mac OS ● The HP Printer Utility - change device settings, view status, and set up printer-event notification from a Mac. This utility is supported for Mac OS X V10.2.8, V10.3, V10.4 and later. ENWW Device software 11 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 24
12 Chapter 1 Device basics ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 25
2 Control panel ● Use the control panel ● Use the Administration menu ENWW 13 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 26
that requires intervention. Examples include an empty paper tray or an error message on the touchscreen. 2 Data light The Data light the Sleep button. 8 Reset button Resets the job settings to factory or user-defined default values. 9 Stop button Stops the active job. While stopped, - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 27
has configured the device, the features that appear in this area can include any of the following items: ● Copy ● Fax ● E-mail ● Secondary E-mail ● Network Folder ● Job Storage ● Workflow ● Supplies Status ● Administration The status line provides information about the overall device status. Various - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 28
print or fax job, the Error button. The error button appears whenever the device has an error that requires attention before it can continue. Touch the error button to see a message that describes the error. The message also has instructions for solving the problem can search for specific topics. You - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 29
Use the Administration menu Use the Administration menu to set up default device behavior and other global settings, such as the language and the format for date and time. Navigate the Administration menu From the Home screen, touch Administration to open the menu structure. You might need to scroll - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 30
supplies such as print cartridges. Usage Page Print ( fax error Print after send errors only Print after receive errors only Billing Codes Report Print A list of billing codes that have been used for outgoing faxes. This report shows how many sent faxes were billed to each code. Blocked Fax - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 31
options for each function. If the user does not specify the job options when Options ● Default Fax Options ● Default E-mail Options ● Default Send to Folder Options ● Default scan originals. Select Portrait if the short edge is at the top or select Landscape if the long edge is at the top. Manually - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 32
Image adjustment Administration > Default Job Options > Image Adjustment Table 2-3 Image Adjustment menu Menu item Values Description Darkness Select a value. Select the level of density (darkness) for the output. Background Cleanup Adjust the value within the range. Increase the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 33
-Edge 2 Off (default) On Off On (default) Normal (recommended) (default) Edge-To-Edge Output This feature automatically reduces the image size during scanning so the margins are included. Set up options for collating sets of copies. When you make multiple copies of a document, collating places the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 34
larger than Letter-size or A4size so that they can fit onto a Letter-size or A4-size page. If it this feature set to Disabled, faxes larger than Letter or A4 will flow across multiple pages. Select the tray that holds the size and type of paper that you want to - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 35
item Document File Type Output Quality Resolution Color/Black TIFF Version Values PDF (default) JPEG TIFF M-TIFF High (large file) Medium (default) 75 DPI 150 DPI (default) 200 DPI 300 DPI Color scan (default) Black/white scan TIFF 6.0 (default) TIFF (Post 6.0) Description Choose the file - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 36
to Folder Options NOTE: This menu appears only for the HP LaserJet M3035 MFP models. Use this menu to set default options for scan jobs Document File Type TIFF version Output Quality Resolution Values Color scan Black/white scan (default) PDF (default) M-TIFF TIFF JPEG TIFF 6.0 (default) TIFF - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 37
. Use this feature to set the default number of copies for print jobs. (List of supported sizes.) Choose a paper size. Millimeters Inches Configure the default paper size that is used when the user selects Custom as the paper size for a print job. Configure the width measurement for the Default - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 38
time, and to set the date format and time format that are used to time-stamp outgoing faxes. Time Format Day Year Time Hour 12 hour (AM/PM) (default) 24 hour Minute Sleep prepares the device for use so that users do not have to wait for it to warm up. Sunday 26 Chapter 2 Control panel ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 39
rather than having them automatically print by creating a printing schedule. For the fax printing schedule, the control panel prompts you to select days and times to print faxes. Select Change PIN to change the PIN number that users must provide to print faxes. ENWW Use the Administration menu 27 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 40
mode after the delay that is specified in the Time/ Scheduling menu. Supply Low/Order Threshold Select a value in the range. Replace Black Cartridge Stop at low Use this menu to carry out administrative supply management tasks such as changing the threshold when supplies should be ordered. Stop - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 41
menu contains the sub-menus shown: ● Networking and I/O menu ● Fax Setup menu ● E-mail Setup menu ● Send Setup menu NOTE: Values up to 32 characters, used to identify the device. This name is listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx, where xxxxxx is the last - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 42
is set to Manual) Configure parameters directly from the printer control panel: IP Address: The unique IP address of the printer (n.n.n.n), where n is set. Legacy: The address 192.0.0.192 is set, consistent with older HP Jetdirect devices. Specify the IP address (n.n.n.n) of a Primary DNS Server. - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 43
Use this item to manually configure an IPv6 address. Manual Settings: Use the Manual Settings menu to enable and manually configure a TCP/ to contact your Independent Service Provider (ISP) for the proxy server address. Type the port number used by the proxy server for client support. The port number - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 44
. The print server will appear as a secure site. HTTP/HTTPS optional: Access using either HTTP or diagnose network hardware or TCP/IP network connection problems. Embedded tests help to identify whether a either the device is turned off, or an error occurs and a diagnostic page is printed. CAUTION - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 45
tests. This test helps to identify data path and corruption problems on an HP postscript level 3 emulation device. It sends a predefined PS file to 60 hours. If you select zero (0), the test runs indefinitely until an error occurs or device is turned off. Data gathered from the HTTP, SNMP, and - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 46
results. Select Yes to update the data, or No to maintain the existing data. However, a refresh automatically occurs when the menu times out or you manually return to the main menu. 34 Chapter 2 Control panel ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 47
either 100TX HALF or 10TX HALF is set depending on the detected link speed of the hub/switch port. (A 1000T half-duplex selection is not supported.) 10T Half: 10 Mbps, half-duplex operation. 10T Full: 10 Mbps, Full-duplex operation. 100TX Half: 100 Mbps, half-duplex operation. 1000TX Full: 1000 Mbps - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 48
the settings that are legally required for outgoing faxes. Disabled Enabled (default) Use this feature to enable or disable PC Fax Send. PC Fax Send enables users to send faxes through the device from their computers if they have the correct driver installed. 36 Chapter 2 Control panel ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 49
as a diagnostic tool for troubleshooting fax problems. Default (default) Custom This setting should be left at the default value and only changed when directed by an HP technical support agent. Adjustment procedures associated with this setting are beyond the scope of this guide. Default (default - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 50
) Custom Use this feature to specify a prefix number that must be dialed when sending faxes from the device. When billing codes are enabled, a prompt appears that asks the user to enter the billing code for an outgoing fax. The range is between 1 and 16 digits. The default is 1 digit. The range - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 51
Send Service NOTE: This item appears only for the HP LaserJet M3035 MFP models. Fax Number Confirmation Disable (default) Enable Description Copy the local Send settings from one device to another. Use this feature to allow the transfer of the device from one HP Digital Sending Software (DSS - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 52
the device behavior when the device encounters certain errors. Auto (default) On Use this feature to how the device handles jobs that have specified a specific input tray. Always (default) Unless Loaded Use choose either the PostScript (PS) or HP paper-handling model. Enabled (default) Disabled - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 53
, the user can select manual feed from PDF error. Select the printer language that the device should use. Normally you should not change the language. If you change the setting to a specific language, the device does not automatically switch from one language to another unless specific software - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 54
set of printer commands that Hewlett-Packard developed to provide access to printer features. Portrait control). No (default) Yes This option is for users who are generating their own PCL, which could include driver, or when the software program has no option for tray selection. 42 Chapter - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 55
the image printed on the back. Fuser Modes Optimize Resolution Test Page Adjust page for setting the registration. Follow the instructions that are printed on the page to the device scans across the page from side to side as prints with a reduced amount of toner per page; however, the print - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 56
Select Slow to minimize wrinkles when printing on small or narrow media. Generate a page for cleaning excess toner off the pressure roller in the fuser. The page has instructions that guide you through the cleaning process. Process the cleaning page that was created by using the Create Cleaning Page - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 57
2-17 Troubleshooting menu Menu fax error (default) Print after send errors only Print after receive errors only A value between 0 and 30. Use this feature to set loss levels to compensate for phone line signal loss. You should not modify this setting unless requested to do so by an HP service - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 58
Table 2-17 Troubleshooting menu (continued specific tray. Select whether the duplexer should be included in the Paper Path test. Select how many pages should be sent from the specified source as part of the Paper Path test. This menu item is used by a service technician to diagnose potential problems - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 59
are stored on the device. Use this feature to clear all events from the Fax Activity Log. Use this option to restore the telephone-related settings that are in restore all device settings to their factory defaults. Service menu The Service menu is locked and requires a PIN for access. This menu is - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 60
48 Chapter 2 Control panel ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 61
3 Input/output (I/O) configuration This chapter describes how to configure certain network parameters on the device. The following topics are covered: ● USB configuration ● Network configuration ENWW 49 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 62
USB configuration This device supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing. Figure 3-1 USB connection 50 Chapter 3 Input/output (I/O) configuration ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 63
control panel ● Embedded Web server ● Management software (HP Web Jetadmin or HP LaserJet Utility for Macintosh) NOTE: For more information about using the embedded Web server, see Use the embedded Web server on page 129 For more information on supported networks and network configuration tools, see - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 64
touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch TCP/IP. 6. Touch IPV4 Settings. 7. Touch Config Method. 8. Touch Manual. 9. Touch Save. 10. Touch Manual Settings. 11. Touch Subnet Mask. 12. Touch the Subnet Mask text box. 13. Use the touchscreen keypad to type - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 65
users from printing to the device. ● It provides only pertinent information on the configuration page. ● It allows the device control panel to display protocol-specific error and warning messages. Disable IPX/SPX NOTE: Do not disable this protocol in Windows-based systems that print to the printer - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 66
Jetdirect print servers also support the Simple Network Management Protocol (SNMP), which provides remote printer management and troubleshooting through the HP Web Jetadmin software. NOTE: Configure the card through the control panel, the printer installation software, or HP Web Jetadmin. Refer to - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 67
4 Media and trays This chapter describes how to use some basic product features: ● General guidelines for media ● Media considerations ● Select print media ● Printing and paper-storage environment ● Load media ● Control print jobs ● Select output bins ENWW 55 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 68
print-media requirements that are specified in the HP LaserJet Printer Family Print Media Guide. See HP Customer Care on page 214 to order the HP LaserJet Printer Family Print Media Guide. To download a copy of the guide, go to www.hp.com/support/ljpaperguide. It is possible that paper could meet - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 69
the fuser. To order HP LaserJet printing supplies, see Order supplies, accessories, and parts on page 206. General media specifications For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family Print Media Guide (available at www.hp.com/support/ljpaperguide - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 70
Minimum: 76 x 127 mm (3 x 5 in) ◦ Maximum: 216 x 356 mm (8.5 x 14 in) CAUTION: To avoid damaging the device, use only envelopes recommended for laser printers. To prevent serious jams, always use tray 1 to print envelopes and always use the rear output bin. Never print on the same envelope more than - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 71
wrinkling, creasing, or even jams and might even damage the fuser. Envelope margins The following gives typical address margins for a commercial of separation. NOTE: Choose labels in the printer driver (see Open the printer drivers on page 9). Transparencies Transparencies used in the product - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 72
jams, poor toner fusing, poor print quality, or excessive mechanical wear. NOTE: You might be able to print on heavier paper if you do not fill the input tray to capacity and if you use paper with a smoothness rating of 100-180 Sheffield. In either the software program or the printer driver, select - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 73
improves the ability of the toner to adhere to paper, but it might cause other problems, such as excessive curl. The device might print at a slower speed when the fuser mode is set to High 1 or High 2. The table below describes the ideal fuser mode setting for supported media types. Media type - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 74
type Recycled Color Light Card stock Rough Envelope Fuser mode setting Normal Normal Low 1 Normal High 1 Normal To reset the fuser modes to the default settings, touch the Administration menu at the device control panel. Touch Print Quality, touch Fuser Modes, and then touch Restore Modes. 62 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 75
are specified in this user guide and in the HP LaserJet Printer Family Print Media Guide, which is available for download at www.hp.com/support/ ljpaperguide. Always test paper before buying large quantities. CAUTION: Using media that does not meet HP specifications can cause problems for the device - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 76
Supported media types Table 4-3 Tray 1 media types Type Dimensions Weight or thickness transparencies that are designed for use with HP LaserJet printers. This printer can detect transparencies that were not designed for use with HP LaserJet printers. For more information, see Print Quality - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 77
Printing and paper-storage environment Ideally, the printing and paper-storage environment should be at or near room temperature, and not too dry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 78
copy, scan, or fax a document that has up to 50 pages (depending on the thickness of the pages). 1. Load the document face-up in the ADF with the top of the document feeding into the ADF first. 2. Slide the stack into the ADF until it does not move any farther. 3. Adjust the media guides - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 79
extender. If the media that is being loaded is longer than 229 mm (9 in), also flip open the additional tray extender. 3. Slide the media-width guides slightly wider than the media. ENWW Load media 67 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 80
tabs on the media-width guides. NOTE: Do not add media of media that is loaded is specifically requested. Setting Explanation Tray 1 size if you use tray 1 only to manually feed media, keep the default settings of that are selected in the software. In the printer driver, you can select media - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 81
Load tray 2 and optional tray 3 Trays 2 and 3 support only paper. For supported paper sizes, see Select print media on page 63. 1. Pull the tray out of the device and remove any paper. 2. On the rear paper-length guide, press the tab and slide it so that the pointer matches the paper size that you - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 82
all four corners. Keep the paper below the height tabs on the paper-length guide in the rear of the tray. 5. Push down on the paper to lock for loading special media and configuring the printer driver. Use the correct media-type setting in the printer driver to obtain the best print quality. For - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 83
Letterhead (singlesided printing) Letterhead (2-sided printing) Cardstock Rough Maximum amount that can be loaded into tray 2 or optional tray 3 Printer-driver setting Tray 1 media orientation Tray 2 or tray 3 media orientation short edge toward the product Zero. Labels should be Labels used - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 84
Control print jobs When a job is sent to the printer, the printer driver controls what paper tray is used to pull media through the printer. By default, the printer automatically selects the tray, but a specific tray can be chosen based on three user-specified settings: Source, Type, and Size. These - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 85
bin is open, the device will deliver the print job to that bin. 2. If you are printing on long media, open the top output bin support. 3. From your computer, send the print job to the device. ENWW Select output bins 73 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 86
Print to the rear output bin NOTE: When tray 1 and the rear output bin are used together, they provide a straight-through paper path for your print job. Using a straight-through paper path can reduce curling. 1. Open the rear output bin. 2. If you are printing on long media, pull out the bin - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 87
5 Device features This chapter describes how to use some basic device features: ● Use the convenience stapler ● Use job storage features ENWW 75 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 88
the device. The convenience stapler operates independently from the control panel and device software, and does not automatically staple print jobs. The stapler requires no settings and generates no error messages or status messages. Staple media Activate the convenience stapler by inserting media - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 89
staples into the device, insert a staple cartridge. 1. Open the stapler door. NOTE: Opening the stapler door disables the stapler. 2. If you are replacing a staple cartridge (for example, if your staple cartridge has run out of staples), remove the staple cartridge from the device. ENWW Use the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 90
3. Insert a new staple cartridge into the opening inside the staple door. 4. Close the stapler door. 78 Chapter 5 Device features ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 91
the device and allow other users to print the job at any time. Stored jobs also can be protected by a PIN. Follow the instructions in this section to gain access to the job storage features at the computer. See the specific section for the type of print, copy, or scan job that you want - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 92
job storage folder that printer driver. The PIN is sent to the device as part of the print job. After you have sent the print job to the device, you must use the PIN to print the job. Create a private job To specify that a job is private, in the driver, select the Private Job option, type a user - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 93
tab. 3. Scroll to and touch the job storage folder that holds the private job. 4. Scroll to and feature can be turned off in the printer driver. The default number of different QuickCopy jobs driver instead of the QuickCopy option. In the driver, select the QuickCopy option, and then type a user - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 94
or in HP Web Jetadmin. 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds download a personnel form, calendar, time sheet, or accounting form that other users can print when they need it. Create a stored copy job 1. Place - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 95
the upper-left corner of the screen to scan the document and store the job. The job stored print job In the driver, select the Stored Job option, and then type a user name and job name. the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the stored job. 4. Scroll to and touch - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 96
84 Chapter 5 Device features ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 97
6 Print This chapter describes how to perform basic printing tasks: ● Use features in the Windows printer driver ● Use features in the Macintosh printer driver ● Cancel a print job ENWW 85 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 98
one sheet of paper ● Print on both sides of the paper ● Use the Services tab NOTE: Settings in the printer driver and software program generally override control-panel settings. Software-program settings generally override printer-driver settings. Create and use quick sets Use quick sets to save the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 99
sure that the Scale to Fit option is not selected. 6. Click OK. Set a custom paper size from the printer driver 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Paper or Paper/Quality tab, click Custom. ENWW Use - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 100
size list for future use. Use different paper and printing covers Follow these instructions for printing a first page that is different from other pages in the print job. 1. Open the printer driver (see Open the printer drivers on page 9). 2. On the Paper or Paper/Quality tab, select the appropriate - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 101
NOTE: In the printer driver, Print on Both Sides (manually) is available only when a duplexer is not available or when a duplexer does not support the type of print tab is not available from within software programs. NOTE: The procedure to open the printer-driver properties depends on the operating - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 102
is heavier than 105 g/m2 (28 lb bond). 2. Open the printer driver (see Open the printer drivers on page 9). 3. On the Finishing tab, select Print on Both Sides (manually). 4. Click OK. 5. Send the print job to the product. Follow the instructions in the pop-up window that appears before feeding the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 103
page of the HP Embedded Web Server. This page shows the current status of the product, the percentage of life remaining for each supply, and information for ordering supplies. For more information, see Use the embedded Web server on page 129. ENWW Use features in the Windows printer driver 91 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 104
multiple pages on one sheet of paper ● Printing on both sides of the paper NOTE: Settings in the printer driver and software program generally override control-panel settings. Software-program settings generally override printer-driver settings. Create and use presets Use presets to save the current - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 105
sides of a page. Otherwise, you can manually print on both sides of a page by feeding the paper through the printer a second time. CAUTION: To avoid jams, top edge at the back of the tray. 2. Open the printer driver (see Open the printer drivers on page 9). 3. Open the Layout pop-up menu. 4. Next - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 106
(28-lb bond). 2. Open the printer driver (see Open the printer drivers on page 9). 3. On the Finishing pop-up menu, select the Manual Duplex option. NOTE: If the Manual Duplex option is not enabled, select Manually Print on 2nd Side. 4. Click Print. Follow the instructions in the pop-up window that - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 107
a print job You can stop a print request by using the printer control panel or using your software program. For instructions on how to stop a print request from a computer on a network, see the online Help for the specific network software. NOTE: It can take some time for all printing to clear - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 108
96 Chapter 6 Print ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 109
not necessary to install the printing system software on the computer, nor is it ● Set the default copy options ● Basic copy instructions ● Adjust the copy settings ● Copy two-sided documents Cancel a copy job It is recommended that you review the basic control-panel information before using the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 110
Use the Copy screen From the Home screen, touch Copy to view the Copy screen. The Copy screen is shown in Figure 7-1 Copy screen on page 98. Note that only the first six copy features are immediately visible. In order to view additional copy features, touch More Options. Figure 7-1 Copy screen 98 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 111
Set the default copy options You can use the administration menu to establish default settings that apply to all copy jobs. If necessary, you can override most settings for an individual job. After that job is complete, the device returns to the default settings. 1. From the Home screen, scroll to - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 112
basic instructions for the document into the document feeder with the pages facing up. NOTE: When scanning or copying from the document feeder the image might be skewed by up the skew on the output is larger than this, adjust the media guides until they are snug against the media. To make copies by - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 113
stapling and assembling the pages in sets of copies. If the optional HP Stapler/Stacker/Separator is not attached, the Collate option is available. You can optimize the output for text or printed pictures, or you can manually adjust the values. Use this feature to copy multiple pages onto one sheet - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 114
Copy two-sided documents Two-sided documents can be copied manually or automatically. Copying two-sided documents manually Copies resulting from this procedure are printed on one copying from the flatbed scanner glass is not supported. 2. On the control panel, touch Copy. 102 Chapter 7 Copy ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 115
3. Touch Sides. 4. Touch 2-sided original, 2-sided output. 5. Touch OK. 6. Touch Start Copy. Make one-sided copies from two-sided documents 1. Load the documents to be copied into the document feeder with the first page facing up, and with the top of the page leading. 2. On the control panel, touch - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 116
sheets in the original document so they all have the same width. 2. Place the sheets face-up into the document feeder, and adjust both paper guides against the document. 3. From the Home screen, touch Copy. 4. Touch Original Size. NOTE: If this option is not on the first screen, touch More Options - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 117
Change the copy-collation setting You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 118
Copy photos and books Copy a photo NOTE: Photos should be copied from the flatbed scanner, not from the document feeder. 1. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upperleft corner of the photo in the upper-left corner of the glass. 2. Gently close - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 119
to and touch Job Build. 3. Touch Job Build On. 4. Touch OK. 5. If necessary, select the desired copy options. 6. Touch Start Copy. After each page is scanned, the control panel prompts you for more pages. 7. If the job contains more pages, load the next page, and then touch Start Copy. If the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 120
Cancel a copy job To cancel the copy job that is currently running, touch Stop on the control panel. This pauses the device. Then touch Cancel current job. NOTE: If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder. 108 Chapter 7 Copy ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 121
capabilities. By using the control panel, you can scan black-and-white or color documents and send them to directly to your LAN. NOTE: The device cannot copy or print in color, but it can scan and send color images. This chapter addresses the following topics: ● Configure e-mail settings ● Use the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 122
scan e-mail feature, see the Embedded Web Server User Guide on the device CD. For more information on setting up a feature, solving a problem, or discovering how to use this device, go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp. Supported protocols The HP LaserJet M3027 MFP - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 123
e-mail, use these actions to resolve issues with the digital-sending software: ● Print a configuration page. Verify that the SMTP gateway address If you do not receive the e-mail, contact your network administrator or Internet service provider (ISP). Find gateways If you do not know the SMTP gateway - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 124
certain e-mail settings for the current scan job. 7 Scroll bar Use the scroll bar to view and set up the CC:, BCC:, Message, and File Name fields. , see Control panel on page 13. 10 Error/warning button This button appears only when there is an error or warning in the status line area. Touch - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 125
various programs to meet their specific needs. Documents arrive in guides until they are snug against the media. Send documents The device scans scanning preferences and file formats. The following are the default settings: ● Color ● PDF CC:, BCC:, and Message fields if appropriate. Your user name or - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 126
auto-complete text is removed from the display to indicate that you are typing an address that is not in the address book. 114 Chapter 8 Scan and send e-mail ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 127
manage the e-mail address book. For more information, see the Embedded Web Server User Guide on the device CD. Create a recipient list 1. From the Home screen, touch to the HP Digital Sending software. You can use the address book when you type e-mail addresses in the From:, To:, CC:, or BCC: fields. - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 128
delete the selected address(es)? 4. Touch Yes to delete the e-mail address(es) or touch No to return to the Address Book screen. 116 Chapter 8 Scan and send e-mail ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 129
select the size of the document: letter, A4, legal, or mixed letter/legal. Optimize Text/ Picture Touch this button to change the scanning procedure based on the type of document that you are scanning. Job Build Touch this button to activate or deactivate the Job Build mode, which enables you to - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 130
screen, and then type the file name. 5. Touch Send to Network Folder. Scan to a workflow destination NOTE: This device feature is provided by the optional Digital Sending Software product and is supported for the HP LaserJet M3035 MFP models only. If the system administrator has enabled the workflow - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 131
9 Fax The HP LaserJet M3027x MFP and the HP LaserJet M3035xs MFP models come with a fax feature. For complete instructions for configuring the device fax and for using the fax features, see the fax guide, which is included with the HP LaserJet M3027x MFP and the HP LaserJet M3035xs MFP on the device - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 132
: ● Date and time ● Location ● Fax header For complete information about configuring and using the fax accessory, and for information about troubleshooting fax-accessory problems, see the HP LaserJet Analog Fax Accessory 300 User Guide, which is provided with the fax accessory. 120 Chapter - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 133
fax. ● Internet fax uses an Internet fax provider to process faxes. The fax is delivered to a traditional fax machine or sent to the user's e-mail. For complete information about using digital faxing, see the documentation that is provided with the HP Digital Sending Software. ENWW Digital fax - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 134
122 Chapter 9 Fax ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 135
: ● Use information pages ● Configure e-mail alerts ● Use the HP Easy Printer Care software ● Use the embedded Web server ● Use HP Web Jetadmin software ● Use the HP Printer Utility for Macintosh ● Manage supplies ● Replace supplies and parts ● Clean the device ● Calibrate the scanner ENWW 123 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 136
current configuration. The table below provides the instructions for printing the information pages. Page description How cartridge toner levels. 2. Touch Information. 3. Touch Configuration/Status Pages. 4. Touch Supplies Status Page. 5. Touch Print. Usage page NOTE: If you are using non-HP - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 137
. Touch one of the following buttons to print the corresponding report: ◦ Fax Activity Log ◦ Fax Call Report ◦ Billing Codes Report ◦ Blocked Fax List ◦ Speed Dial List 5. Touch Print. For more information, see the fax guide that came with the device. Font lists 1. From the Home screen - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 138
. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the device. Software HP Web Jetadmin Embedded Web server Information location See Use HP Web Jetadmin software on page 132 for general information about HP Web Jetadmin. See the HP - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 139
HP Easy Printer Care software opens the Overview tab for that device. Support tab ● Provides device information, including alerts for items needing attention. Provides help information ● Provides links to troubleshooting and maintenance button: Opens the HP SureSupply Web site in a new browser - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 140
only critical errors, or for any error, including continuable errors. ● cartridge levels. After you correct a problem with the device, click the button to update the section. ● Supplies Status section: Shows detailed supplies status, such as the percentage of toner remaining in the print cartridge - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 141
the device is directly connected to a computer, use the HP Easy Printer Care software to view the device status. ● View device control status supplies events ● View and change network configuration ● View support content that is specific to the current state of the device When the device - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 142
and errors. Usage page: Shows a summary of the number of pages the device has scanned, grouped device configuration and supplies to specific e-mail addresses. Security: device functions that require users to successfully log in or customize a link to another Web site. This link is displayed in the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 143
your device error log and configuration information to provide diagnostic and support information specific to your device. Shop for Supplies: Connects to the HP SureSupply Web site, where you will receive information on options for purchasing original HP supplies, such as the ADF maintenance kit or - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 144
want. The HP Web Jetadmin software can automatically notify you when new plug-ins are available. On the Product Update page, follow the directions to automatically connect to the HP Web site. If installed on a host server, HP Web Jetadmin is available to any client through a supported Web browser - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 145
HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list. The following table describes the tasks that you can perform from these pages. Item Configuration Page Supplies Status HP Support File Upload Upload Fonts Firmware Update Duplex Mode Economode & Toner - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 146
Item Bonjour Settings Additional Settings E-mail Alerts Description Provides the ability to turn on or off Bonjour support or change the device service name that is listed on a network. Provides access to the embedded Web server. Configures the device to send e-mail notices for certain events. 134 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 147
, but it is adequate for printing drafts or proofs. HP does not recommend full-time use of EconoMode. If EconoMode is used full-time, it is possible that the toner supply will outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these circumstances, you - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 148
by a non-HP print cartridge is not covered under the HP warranty and service agreements. To install a new HP print cartridge, see Change the print cartridge on page 137. To recycle the used cartridge, follow the instructions included with the new cartridge. Print-cartridge authentication The device - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 149
at www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp. NOTE: Hewlett-Packard recommends the use of HP products in this device. Use of non-HP products may cause problems requiring service that is not covered by the HP warranty or service agreements. Change the print cartridge When a print - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 150
for recycling. 4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. CAUTION: Do not touch the shutter or the surface of the roller. 5. Remove the shipping tape from the new print cartridge. Discard the shipping tape according to local regulations - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 151
arrived. See the enclosed recycling guide for recycling instructions. 8. If you are using a non-HP print cartridge, check the device control panel for further instructions. For additional help, go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp. ENWW Replace supplies and - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 152
this buildup can cause print-quality problems, such as toner specks or smearing (see Solve printquality problems on page 178). Clean the exterior abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the device; these can damage the device. Do not place liquids - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 153
the cloth or sponge, and then wipe the backing thoroughly with a damp cloth to remove any residual alcohol. Clean the ADF If the ADF has trouble feeding documents, clean the ADF pickup roller assembly. 1. Turn off the device and unplug the power cord. ENWW Clean the device 141 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 154
2. Open the ADF cover. 3. Press the round blue button while lifting the green lever. Rotate the green lever until it stops in the open position. The pickup roller assembly should remain on the surface. 4. Remove the assembly, and then wipe the assembly with a soft, dry, lint-free cloth. 5. Replace - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 155
by the blue hooks. 7. Lower the roller assembly, and then close the ADF cover. NOTE: If jams continue in the ADF, contact a local HP-authorized service provider. See HP Customer Care on page 214. 8. Plug in the device, and then turn on the device. Clean the paper path 1. From the Home screen, touch - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 156
notice offset problems with the scanned images. The scanner is calibrated before it leaves the factory. It needs to be calibrated again only rarely. 1. From the Home screen, touch Administration. 2. Touch Troubleshooting. 3. Touch Calibrate Scanner and then follow the instructions in the onscreen - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 157
● Clear jams ● Clear stapler jams ● Solve print-quality problems ● Solve network printing problems ● Solve copy problems ● Solve fax problems ● Solve e-mail problems ● Solve common Windows problems ● Solve common Macintosh problems ● Solve Linux problems ● Solve PostScript problems ENWW 145 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 158
and/or attached tape on the cartridge removed? For additional information about installation and setup, see the getting started guide. If you cannot find solutions to problems in this guide, go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp. Factors that affect performance Several - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 159
suggestions. If you cannot resolve the problem after following the suggested steps, contact an HP-authorized service or support provider. See HP Customer Care on page 214. NOTE: Macintosh users: For more troubleshooting information, see Solve common Macintosh problems on page 200. Step number - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 160
glass. See Clean the scanner glass on page 140. 2. If, after performing the maintenance, the problem persists, see Solve copy problems on page 190. If the error persists, contact HP Customer Care. See HP Customer Care on page 214 or the support flyer that came in the device box. 148 Chapter 11 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 161
. Review the device fax settings. See the HP LaserJet Analog Fax Accessory 300 User Guide. If the error persists, contact HP Customer Care. See HP Customer Care on page 214 or the support flyer that came in the device box. Sent fax is incomplete or of poor quality. See Solve fax problems on - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 162
software programs, the paper tray selection is found on the Page Setup menu within the program. Remove any media in other trays to make the device select from the correct tray. For Macintosh computers, use the HP Printer the correct fuser mode on page 61. 150 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 163
printing from tray 1, or when using the HIGH 2 fuser mode. You are printing a PDF or PostScript (PS) file but are using a Try using the PS device driver rather than the PCL device PCL device driver. driver. (You can usually do this from a software program.) Print job prints on both sides of the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 164
the text is wrong, garbled, or incomplete. Cause Solution The wrong driver was selected in the software. The software program is malfunctioning. Check the software device selection menu to make sure that an HP LaserJet M3027/M3035 device is selected. Try printing a job from another program. The - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 165
problems print errors. Error messages Error messages communicate that some action must be performed, such as adding paper or clearing a jam. Some error error message appears for 10 seconds. NOTE: Pressing any button during the 10-second auto-continuable error -error messages Critical error messages - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 166
is jammed in print-cartridge area print cartridge Follow the instructions in the onscreen dialog fuser A jam has occurred because paper has wrapped around the fuser. Follow the instructions HP-authorized service or support provider. (See the HP support flyer, 154 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 167
IEEE-1284 specification. Go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp. 22 service or support provider. (See the HP support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp.) 40 Bad serial transmission To continue touch OK A serial data error - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 168
on A critical firmware error has occurred. Turn the device off, and then turn the device on. If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp.) 50.X FUSER ERROR To - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 169
then A problem exists with the device firmware. on Turn the device off, and then turn the device on. If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp.) 64 ERROR To - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 170
JETDIRECT ERROR To continue turn off then on The embedded HP Jetdirect print server has encountered a critical error, as specified by YYYY. Turn the device off, and then turn the device on. If this message persists, contact an HPauthorized service or support provider. (See 158 Chapter 11 Problem - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 171
memory. Print the job by using a printer driver for a different printer language, or add the requested language to error while picking media. than 50 pages. Follow the instructions in the onscreen dialog box. E-mail Gateway did not accept the job because the attachment was too large. The scanned - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 172
HP-authorized service or support provider. See the HP support flyer or go to www.hp.com/support/ LJM3027mfp or www.hp.com/support/ LJM3035mfp. HP digital sending: delivery error A digital send job has failed and cannot be Send the job again. delivered. Install black cartridge The print cartridge - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 173
digital sending service must be upgraded to support this version of the MFP firmware. Contact administrator. The digital sending service is not supported by the device firmware version that is currently installed. Check the firmware version. Contact the network administrator. The folder you have - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 174
, contact an HP-authorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/LJM3027mfp or www.hp.com/ support/LJM3035mfp.) Retype the user name and password. Select the correct user name and job name, and type the correct PIN. 162 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 175
specifications. Use only media that meets HP specifications. See Media considerations on page 58. A component is installed incorrectly. Verify that the print cartridge The input-tray guides are not adjusted HP Customer Support or your authorized HP service provider. ENWW Common causes of jams - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 176
Use this illustration to locate media jams in the device. For instructions about clearing jams, see Clear jams on page 166. 1 2 5 3 4 1 Automatic document feeder (ADF) 2 Print cartridge 3 Input trays 4 Duplex path (for two-sided printing) 5 Output bins 164 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 177
jam is cleared. ● Auto instructs the device to automatically turn jam recovery on when sufficient device memory. ● Off instructs the device not to attempt to Administration. 2. Touch Device Behavior. 3. Touch Warning/Error Behavior. 4. Touch Jam Recovery. 5. Touch Off. 6. Touch Save. ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 178
until it stays open. 3. Gently try to remove the page without tearing it. If you feel resistance, go to the next step. 166 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 179
4. Open the scanner lid and gently loosen the media by using both hands. When the media is free, gently pull it out in the direction shown. 5. Close the scanner lid, and then lower the roller assembly. 6. Close the ADF lid. 7. If any media is visible in the output bin area, gently pull it out. ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 180
. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the front door area. 168 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 181
flat in the tray at all four corners and below the tabs on the guides. 4. Open and close the front door, and then touch OK on the . Clear jams from the print-cartridge area 1. Open the front door and remove the print cartridge. CAUTION: To prevent damage to the print cartridge, do not expose it to - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 182
it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed. If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.) 3. Replace the print cartridge, and then - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 183
and slowly pull the media out of the device. (There might be loose toner on the media. Be careful not to spill it on yourself or into the If media is difficult to remove, try opening the front door and removing the print cartridge to release pressure on the media. 4. Close the rear bin. 5. Open and - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 184
bottom of the duplex access plate back up until it clicks into place on both sides (both sides need to be engaged). 172 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 185
to feed through the device from a different orientation. ● Check the media quality. Do not use damaged or irregular media. ● Use only media that meets HP specifications. See Media considerations on page 58. ● Do not use media that has already been used in a device or copier. Do not print on both - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 186
. See Clean the device on page 140. ● Contact an HP-authorized service or support provider to perform routine device maintenance. See the support flyer that was included with the device, or see www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp. 174 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 187
Clear stapler jams To reduce the risk of staple jams, make sure that you staple 20 or fewer pages of media (80 g/m2 or 20 lb) at a time. 1. Open the stapler door. NOTE: Opening the stapler door disables the stapler. 2. Remove the staple cartridge from the device. ENWW Clear stapler jams 175 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 188
3. Clear any loose staples from the stapler and from the staple cartridge. 4. Replace the staple cartridge. 176 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 189
5. Close the stapler door. 6. Insert media to test the stapler. Repeat steps 1 through 6 if necessary. ENWW Clear stapler jams 177 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 190
correctly maintained, using print media that meets HP specifications, or running a cleaning page. Print-quality problems associated with media Some print-quality problems arise from the use of inappropriate media. ● Use media that meets HP specifications. See Media considerations on page 58. ● The - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 191
on page 181 See Specks on page 181 See Dropouts on page 181 See Dropouts on page 181 See Loose toner on page 183 AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc See Dropouts on page 181 See Lines on page 181 Dear Mr. lines on page 187. See Blurred print on page 187. ENWW Solve print-quality problems 179 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 192
meet HP specifications (for example, the media is too moist or too rough). See Media considerations on page 58. Light print (entire page) 1. Make sure that the print cartridge is fully installed. 2. Make sure that the Economode setting is turned off at the control panel and in the printer driver - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 193
for leaks. If the print cartridge is leaking, replace it. Dropouts 1. Make sure that the environmental specifications for the device are being met. See Operating environment on page 221. 2. If the media is rough, and the toner easily rubs off, open the Administration menu at the device control - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 194
. See Operating environment on page 221. 7. Replace the print cartridge. Toner smear 1. Print a few more pages to see if the problem corrects itself. 2. Try using a different type of media. 3. Make sure that the environmental specifications for the device are being met. See Operating environment on - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 195
media you are using meet HP specifications. See Media considerations on page 58. Repeating defects 1. Print a few more pages to see if the problem corrects itself. 2. If the distance between defects is 47 mm (1.9 in), 62 mm (2.4 in), or 96 mm (3.8 in), the print cartridge might need to be replaced - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 196
see if the problem corrects itself. 2. Make sure that type and quality of the media you are using meet HP specifications. See Media considerations on page 58. 3. If the distance between defects is 47 mm (1.9 in), 62 mm (2.4 in), or 96 mm (3.8 in), the print cartridge - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 197
Fuser Modes, and then select the media type you are using. Change the setting to Low, which helps reduce the heat in the fusing process. Wrinkles or creases 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the environmental specifications meet HP specifications. See - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 198
toner coverage. 1. Replace the print cartridge. 2. Reduce the number of pages that you print with very low toner coverage. White spots on black 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the media you are using meet HP specifications - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 199
the Toner Density setting. See Print Quality menu on page 43. 5. Open the Administration menu at the device control panel. On the Print Quality submenu, open Optimize and set Line Detail=On. Blurred print 1. Make sure that the type and quality of the media you are using meet HP specifications. See - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 200
solid black) repeats further down the page (in a gray field), the toner might not have been completely erased from the last job. (The repeated image of the page, and the darker image farther down the page. ● From your software program, rotate the whole page 180° to print the lighter image first. ● - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 201
. To open the guide, run the CD, click Printer Documentation, click HP Jetdirect Guide, and then click Troubleshooting the HP Jetdirect Print Server. reinstall the printing software. Print a document from a program that has printed correctly in the past. If this works, a problem with the network - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 202
on The media might not meet the copy. HP specifications. Use media that meets HP specifications. See Media considerations on page 58. The print-cartridge toner-level might be Replace the print cartridge. See Change low. the print cartridge on page 137. 190 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 203
inside the print Install a new HP print cartridge. See cartridge might have been scratched. Change the print cartridge on page 137. Ink, glue Optimize Text/ Picture. Select Text. Media-handling problems Problem Poor print quality or toner adhesion Dropouts, jamming, or curl Excessive curl Jamming - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 204
Cause Solution Problems with feeding The paper has ragged edges. Use high-quality paper that is made for laser printers. The paper again. Adjust the media guides to the width and length of the media that you are using and try printing again. NOTE: When scanning or copying from the document - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 205
to print the job. ● Verify that the device is not in manual feed mode, and then print your job again. The pickup roller might be dirty or damaged. Contact HP Customer Care. See HP Customer Care on page 214 or the support flyer that came in the device box. The paper-length adjustment control - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 206
HP specifications. Use media that meets HP specifications. See Media considerations on page 58. The print-cartridge toner-level might be Replace the print cartridge. See Change low. the print cartridge on page 137. The ADF might be loaded. Make sure that the ADF is empty. The device software - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 207
NOTE: For more information about solving fax problems, see the HP LaserJet Analog Fax Accessory 300 User Guide. Solve sending problems Faxes quit during sending. Cause Solution The fax machine to which you are sending might be malfunctioning. Call the recipient to make sure that the receiving - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 208
Setup menu on page 29. Solve receiving problems Incoming fax calls are not being answered by the fax (no fax detected). Cause Solution The rings-to-answer setting might not be set correctly. Check the rings-to-answer setting. See the fax guide for information about changing the setting. The - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 209
setting. The device toner level is low, or it has run out of toner. Replace the print cartridge. The device stops printing as soon as it is low on toner or runs out of toner. Any faxes received are stored in memory and are printed after the toner has been replaced. ENWW Solve fax problems 197 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 210
Type telnet followed by the SMTP gateway address and then the number 25, which is the port over which the MFP is communicating. For example, type telnet 123.123.123.123 25 where "123.123.123.123" represents the is not valid, contact the network administrator. 198 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 211
Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 212
PPD file from the following hard drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where "" represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. The device name, IP address, or - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 213
This error occurs when the software for USB printers is not installed. Solution When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site. ENWW Solve common Macintosh problems 201 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 214
does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 215
specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems. NOTE: To receive a printed or screen message when PS errors applicable. See the software documentation for more - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 216
204 Chapter 11 Problem solving ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 217
A Supplies and accessories This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this printer. ● Order supplies, accessories, and parts ● Part numbers ENWW 205 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 218
. This provides a URL for a site from which you can purchase consumables. 3. Select the part numbers that you want to order, and follow the instructions on the screen. Order directly through the HP Easy Printer Care software HP Easy Printer Care software is a printer management tool designed to make - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 219
Executive, and 8.5 x 13 paper sizes. Print cartridge Item HP LaserJet print cartridge Description 6,500-page cartridge 13,000-page cartridge Part number Q7551A Q7551X Memory Item Description 100-pin 133MHz DDR DIMM 64 MB Boosts the ability of the printer to handle 128 MB large or complex - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 220
(210 x 297 mm), 160 g/m2, 500 sheet/ CHP413/Europe ream, 5-ream carton HP LaserJet paper For use with HP LaserJet printers. This is good for letterhead, high-value memos, legal documents, direct mail, and correspondence. Specifications: 96 bright, 24 lb (90 g/m2). Letter (8.5 x 11 in), 500 sheets - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 221
Part number HP Printing paper For use with HP LaserJet and inkjet printers. This has been created especially for small and home offices. It is heavier and brighter than copier paper. Specifications HP Multipurpose paper For use with all office equipment-laser and inkjet printers, copiers, and fax - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 222
, 20 lb, 30% post-consumer content. HP LaserJet transparencies For use only with HP LaserJet monochrome printers. For crisp, sharp text and graphics, rely on the only transparencies specifically designed and tested to work with monochrome HP LaserJet printers. Letter (8.5 x 11 in), 50 sheets to - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 223
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT HP LaserJet M3027, M3027x, M3035, and M3035xs DURATION OF LIMITED WARRANTY One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 224
use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price. TO THE EXTENT - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 225
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. ENWW Print cartridge limited warranty statement 213 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 226
Services For 24-hour access to updated HP device-specific software, product information, and support information through an Internet connection, go to the Web site: www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp. Go to www.hp.com/support/net_printing for information about the HP - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 227
HP support and information for Macintosh computers Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates. Go to www.hp.com/go/mac-connect for products that are designed specifically for the Macintosh user. ENWW HP Customer Care 215 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 228
maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 229
HP-supplied internal components. The hardware maintenance covers a 1- to 3-year period from date of the HP product purchase. The customer must purchase HP Support within the stated factory warranty. For more information, contact the HP Customer Care Service and Support group. ENWW HP maintenance - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 230
218 Appendix B Service and support ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 231
C Specifications ● Physical specifications ● Electrical specifications ● Acoustic emissions ● Operating environment ENWW 219 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 232
Table C-1 Printer dimensions Printer model Height Depth Width Weight1 HP LaserJet M3027, M3027x, and M3035 MFPs HP LaserJet M3035xs MFP 1 With print cartridge 550 mm (21.7 in) 510 mm (20.0 in) 525 mm (20.7 in) 27.6 kg (60.6 lb) 688 mm (27.1 in) 33.4 kg (73.5 lb) Table C-2 Printer dimensions - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 233
.com/support/LJM3035mfp for current information. 2 Configuration tested: base printer, simplex printing with A4 paper size. 3 Print speed is 27 or 35 ppm. Operating environment Table C-6 Necessary conditions Environmental condition Printing (Recommended) Temperature (printer and print cartridge - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 234
222 Appendix C Specifications ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 235
D Regulatory information This section contains the following regulatory information: ● FCC regulations ● Environmental product stewardship program ● Telecom statement ● Declaration of conformity ● Safety statements ENWW 223 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 236
a Class A digital device, pursuant to Part 15 of the FCC rules. These limits installed and used in accordance with the instructions, it may cause harmful interference to changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 237
and instructions are included in every new HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately. HP is committed to providing inventive, high-quality products and services that - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 238
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (two to eight cartridges) 1. Package each HP LaserJet print cartridge in its original box - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 239
HP LaserJet M3027/M3035 device Type Weight Location Carbon monofluoride lithium battery BR1632 1.5 g On formatter board User-removable No For recycling information, you can go to www.hp.com office, your household waste disposal service or the shop where you purchased the product. ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 240
Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety. For more information To obtain information about these - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 241
Telecom statement The HP LaserJet M3027x and HP LaserJet M3035xs models have the HP LaserJet Analog Fax Accessory 300 already installed to provide communication to the public switch telephone network (PSTN) for fax functionality. See the HP LaserJet Analog Fax Accessory 300 User Guide for all - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 242
HP LaserJet M3027mfp / M3035mfp Series Accessories4): Q7817A - Optional 1x500 Sheet Tray BOISB-0308-00 - Fax module Regulatory Model Number2): Product Options: Print Cartridge: BOISB-0406-01 ALL Q7551A, Q7551X conforms to the following Product Specifications Device complies with Part 15 of the - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 243
Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health , or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. Canadian DOC - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 244
sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP LaserJet M3027, M3027x, M3035, M3035xs - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 245
explains the device memory features and provides steps for expansion. ● Overview ● Install memory ● Check DIMM installation ● Save resources (permanent resources) ● Enable memory for Windows ● Use HP Jetdirect print server cards ENWW 233 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 246
supported. For ordering information, see Order supplies, accessories, and parts on page 206. NOTE: Single inline memory modules (SIMMs) used in previous HP LaserJet printers See Use information pages on page 124. NOTE: If memory problems occur when you are printing complex graphics, you can make more - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 247
, either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package, then touch bare metal on the device. The HP LaserJet M3027/M3035 devices come with one DIMM slot. If desired, you can replace a DIMM installed in the slot with a higher memory DIMM. If you have - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 248
3. Remove the right side panel by sliding it towards the rear of the device until the side slides from the device. 4. Open the access door by pulling on the metal tab. 5. Remove the DIMM from the antistatic package. CAUTION: To reduce the possibility of damage caused by static electricity, always - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 249
6. Hold the DIMM by the edges, and align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.) 7. Press the DIMM straight into the slot, and press firmly. Make sure the locks on each side of the DIMM snap into place. NOTE: To remove a DIMM, first - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 250
8. Close the access door, and press firmly until it snaps into place. 9. To replace the right side panel, line up the alignment arrows and slide the panel toward the front of the device until it latches into place. 10. Reconnect the interface cable(s) and the power cord. 11. Turn the device on. - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 251
1. Turn the device on. Check that the Ready light is illuminated after the device has gone through the startup sequence. If an error message appears, a DIMM might have been incorrectly installed. See Control-panel messages on page 154. 2. Print a configuration page (see Use information pages - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 252
Enable memory for Windows 1. On the Start menu, Settings, and Printers or Printers and Faxes. 2. Select this device and select Properties. 3. On the Device Settings tab, click More. 4. In the Total Memory field, type or select the total amount of - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 253
print server cards Follow these procedures to install or remove an EIO card. Install an HP Jetdirect print server card 1. Turn off the device. 2. Remove the two screws and cover plate card. 3. Install the EIO card in the EIO slot and tighten the screws. ENWW Use HP Jetdirect print server cards 241 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 254
. See Use information pages on page 124. NOTE: When you print a configuration page, an HP Jetdirect configuration page that contains network configuration and status information also prints. Remove an HP Jetdirect print server card 1. Turn off the device. 2. Disconnect the network cable from the EIO - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 255
disk, or other plug-in item for HP printers. Emulated PostScript Software that emulates Adobe PostScript, a programming language that describes the appearance of the printed page. This printer language appears as "PS" in many menus. firmware Programming instructions that are stored in a read-only - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 256
PostScript printer description." printer driver A software program that a computer uses to gain access to printer printer uses and that must be replaced. The supply item for this printer is the print cartridge. TCP/IP An internet protocol that has become the global standard for communications. toner - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 257
feature, drivers 7 automatic document feeder (ADF) jams 166 automatic two-sided printing path copying documents 102 B B5 sizes supported 63 batteries included 226 billing codes report, fax 125 bins full, error messages 161 bins, output jams, clearing 170 locating 4 paper curl, problem- solving - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 258
185 crooked pages 184 curled paper, problemsolving 185, 191 curly paper, problem-solving 150 custom sizes supported 63 custom-size paper default settings 25 driver settings 87 customer support embedded Web server links 131 HP Printer Utility pages 133 Linux 202 online 214 repacking device 216 D dark - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 259
59, 65 types supported 64 wrinkled, problem-solving 185 environment for device problem-solving 178 environment for printer specifications 221 environmental stewardship program 225 EPS files, problem-solving 201 Error button, control panel touchscreen 16 error messages Alert Settings, HP Toolbox 128 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 260
control panel 15 HP Customer Care 214 HP Driver Preconfiguration 7 HP Easy Printer Care software 10, 11, 127 HP fraud hotline 136 HP Instant Support Professional Edition (ISPE) 214 HP Jetdirect print server configuring 54 error messages 158 installing 241 models including 2 part numbers 207 removing - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 261
type error message 155 loading media special 70 Lock Resources, Macintosh 133 loose toner, problem-solving 183 M Macintosh AppleTalk settings 32 driver features 92 driver settings 9, 92 drivers supported 6 drivers, problem-solving 200 HP Printer Utility 133 problems, solving 200 removing software 10 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 262
on-site service 216 noise specifications 221 non-HP supplies 135 not responding, problem- solving 152 Novell login required 160 number of copies default settings 21 NVRAM errors 158 O on-site service agreements 216 on/off switch, locating 4 online help, control panel 16 online support 214 operating - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 263
port buffer overflow error message 155 part numbers accessories 207 cables 207 EIO cards 207 media, HP 208 memory 207 print cartridges 207 parts ordering 206 pausing a print request 95 PCL drivers default settings 41 operating systems supported 6 selecting 6 universal 7 PDF error pages 41 permanent - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 264
110 scanning to folder 118 scanning to workflow 118 Send Setup menu 39 Send to Folder 118 Send to Workflow 118 sending faxes problem-solving 195 sending to e-mail default settings 23 sending to e-mail about 109, 110, 113 address books 115 error messages 159, 160, 161 gateways, finding 111 job - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 265
111 validating gateway addresses 198 software embedded Web server 10 HP Easy Printer Care 10 HP Printer Utility 133 HP Toolbox 127 HP Web Jetadmin 10 Macintosh 9, 11 settings 7 supported operating systems 6 uninstalling Macintosh 10 Web sites 6 Windows 11 specifications acoustic 221 electrical 220 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 266
by 72 U unexpected size or type error messages 155 uninstalling Macintosh software 10 universal print driver 7 upgrading memory 234 usage page, printing 124 USB cable, part number 207 USB configuration 50 USB port locating 5 problem-solving Macintosh 201 supported 3 Use Different Paper/Covers 88 - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 267
Web sites customer support 214 fraud reports 136 HP Easy Printer Care 11 HP Web Jetadmin, downloading 132 Linux support 202 Macintosh customer support 215 Material Safety Data Sheet (MSDS) 228 paper specifications 57 software, downloading 6 universal print driver 7 weekly on-site service 216 white - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 268
256 Index ENWW - HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 269
- HP M3035 | HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC4 - Page 270
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HP LaserJet M3027/M3035 MFP
User Guide