HP M5035x HP LaserJet M5025 and M5035 MFP Product Series - HP Easy Select Cont

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Issue Description

This error condition will only happen if the device is power cycled.

Once the MFP

has been power cycled the MFP will not come to a READY state and the HP Event

logo will be displayed on the HP Easy Select Control Panel. If the device is viewed

from the Embedded Web Server, you will only be able to see the Embedded Jet

Direct Web Server and a 49.4c02 error message will be displayed by the Web

Server.

Solution or Workaround

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NOTE: This specific issue only happens when the Default Original Size is set to

Mixed Letter Legal and the MFP is power cycled.

The MFP will not hang on the HP

Event Logo unless a power cycle is performed.

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To recover from the hanging logo the MFP must be cold reset to be brought back

to the READY state. This can be done using the following steps.

Issue/

Solution

HP LaserJet M5025 and M5035 MFP

Product Series - HP Easy Select

Control panel hangs on the HP Event

Logo

Security Level:

Public

Date Written/Updated:

6/25/2007

Document Summary

This document provides information on an issue where the device hangs on the HP

Event logo and a 49.4c02 error can bee seen when viewing the device from the

Embedded Jet Direct Embedded Web Server.

This specific issue is only related to the Default Original Size being set to Mixed

Letter/Legal.