HP M5035x HP LaserJet M5025 and M5035 MFP Series - Fax Jobs go to the wrong ou

Page 1 of 2

Issue Description:

A received fax does not output to the output tray destination that was defined

through the control panel.

Solution

The destination source is defined by accessing the following menu selections on

the HP Easy Select control panel.

ADMINSTRATION \ DEFAULT JOB OPTIONS \

DEFAULT FAX OPTIONS \ FAX RECEIVE \ OUTPUT BIN (See Figure 1 below).

The following selections will allow a workaround to this issue:

STACKER BIN

The fax job needs to go to the STACKER BIN (Top Bin).

Configure the control panel selection to “STANDARD OUTPUT BIN”.

STANDARD OUTPUT BIN

The fax job needs to go to the STANDARD OUTPUT BIN (Bottom Bin).

Configure the control panel selection to “STACKER BIN”.

AUTOMATIC

If the control panel setting is set to AUTOMATIC, the output will go to the STACKER

BIN (Top).

Issue/

Solution

HP LaserJet M5025 and M5035 MFP

Series - Fax Jobs go to the wrong output

bin

Security Level:

Public

Date Written/Updated:

3/9/2007

Document Summary

This document identifies an issue where received faxes go to the wrong output

bin on the M5025/M5035 MPF.