HP M5035x HP LaserJet M3027/35 and M5025/35 MFP Series - Error 49.4c02 when

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Issue Description:

Printing a document with the PCL6, PLC 5e or PS driver that contains the font Franklin

Gothic Book may cause the MFP to display a 49.4c02 error on the HP Easy Select

control panel.

Solution or Workaround:

PCL 5e and PCL6 drivers

Enabling the “Send True Type as Bitmaps” setting found on the “Advanced” tab of the

PCL5e or PCL 6 driver will allow the document to print without error. (See Figure 1)

PS driver

Setting the True Type Font Download Option to “Bitmap” will allow the document to

print without error.

This setting is found on the “Advanced” tab under the “PostScript

Options” selection. (See Figure 2)

WJA Solution

Installing the font on the MFP’s hard drive using the Web JetAdmin Plug-in called

“Device Storage Manger” will allow the font/document to be printed without setting any

of the Bitmap settings mentioned above.

Refer to the On-Line help within WJA for

assistance on how to use the Plug-in to install the font.

White

Paper

HP LaserJet M3027/35 and M5025/35

MFP Series – Error 49.4c02 when

Printing the Franklin Gothic Book Font

from MS Word

Security Level:

Public

Date Written/Updated:

11/01/2006

Document Summary

This document identifies an issue that exists when printing a Word document that contains the font

Franklin Gothic Book.