HP M8200n PC Troubleshooting - Page 18

Internet Access (continued) Symptom Possible solution The AOL program opens even You may want to remove the AOL program. when it is not being used. To uninstall AOL: 1 Click the Windows Start Button, and then click Control Panel. 2 Click Uninstall a program. 3 Select America Online, click Uninstall, and then follow the onscreen instructions. NOTE: Removing the AOL program will not cancel your account with AOL. My Internet browser home page changed to something I did not want. You may have spyware on your computer. Spyware is software that usually runs silently in the background on your computer, collecting and sending information about you and your use of the computer to another person or system on the Internet. You can find and remove spyware from your computer by using any one of a number of software programs available for this purpose, including Windows Defender. To scan for spyware by using Windows Defender: 1 Click the Windows Start Button, All Programs, then click Windows Defender. 2 Click Scan. Many of the popular virus protection programs also include tools that scan for and remove spyware from your computer. To avoid getting spyware on your computer: Do not install programs if you are not sure they come from reputable companies. Check the company Web site carefully for information about what is included with the program. Do not automatically click Yes when a download window asks if it is OK to install a program on your computer. Read the message in the window and make sure it is a software program that you really want. Unwanted pop-up advertisements display on my computer when connected to the Internet. This is typically caused by adware or advertising-supported software. You can configure your Web browser to block pop-ups. For example, in Internet Explorer, click Tools, and then Pop-up Blocker. To remove adware from your computer, use the antispyware/adware program included on your computer (select models only), or use any number of available software programs that remove adware programs. Note that many of the popular antivirus programs have tools that scan for and remove adware from your computer. 14 Troubleshooting and Maintenance Guide