HP ML350 HP ProLiant Servers Troubleshooting Guide - Page 12

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Getting started HP ProLiant 100 Series Server troubleshooting information For HP ProLiant 100 Series Server troubleshooting information, see the respective server user guides. How to use this guide NOTE: For common troubleshooting procedures, the term "server" is used to mean servers and server blades. This guide provides common procedures and solutions for the many levels of troubleshooting a ProLiant server-from the most basic connector issues to complex software configuration problems. To understand the sections of this guide and to identify the best starting point for a problem, use the following descriptions: • Common problem resolution (on page 17) Many server problems are caused by loose connections, outdated firmware, and other issues. Use this section to perform basic troubleshooting for common problems. • Diagnostic flowcharts (on page 22) When a server exhibits symptoms that do not immediately pinpoint the problem, use this section to begin troubleshooting. The section contains a series of flowcharts that provide a common troubleshooting process for ProLiant servers. The flowcharts identify a diagnostic tool or a process to help solve the problem. • Hardware problems (on page 36) When the symptoms point to a specific component, use this section to find solutions for problems with power, general components, system boards, system open circuits and short circuits, and external devices. • Software problems (on page 58) When you have a known, specific software problem, use this section to identify a solution to the problem. • Software tools and solutions (on page 64) Use this section as a reference for software tools and utilities. • HP resources for troubleshooting (on page 85) When additional information becomes necessary, use this section to identify websites and supplemental documents that contain troubleshooting information. • Error messages (on page 90) Getting started 12

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Getting started
HP ProLiant 100 Series Server troubleshooting
information
For HP ProLiant 100 Series Server troubleshooting information, see the respective server user guides.
How to use this guide
NOTE:
For common troubleshooting procedures, the term "server" is used to mean servers and
server blades.
This guide provides common procedures and solutions for the many levels of troubleshooting a ProLiant
server—from the most basic connector issues to complex software configuration problems.
To understand the sections of this guide and to identify the best starting point for a problem, use the
following descriptions:
•
Common problem resolution (on page
17
)
Many server problems are caused by loose connections, outdated firmware, and other issues. Use
this section to perform basic troubleshooting for common problems.
•
Diagnostic flowcharts (on page
22
)
When a server exhibits symptoms that do not immediately pinpoint the problem, use this section to
begin troubleshooting. The section contains a series of flowcharts that provide a common
troubleshooting process for ProLiant servers. The flowcharts identify a diagnostic tool or a process to
help solve the problem.
•
Hardware problems (on page
36
)
When the symptoms point to a specific component, use this section to find solutions for problems
with power, general components, system boards, system open circuits and short circuits, and
external devices.
•
Software problems (on page
58
)
When you have a known, specific software problem, use this section to identify a solution to the
problem.
•
Software tools and solutions (on page
64
)
lities.
Use this section as a reference for software tools and uti
•
o identify websites and
ontain troubleshooting information.
•
HP resources for troubleshooting (on page
85
)
When additional information becomes necessary, use this section t
supplemental documents that c
Error messages (on page
90
)
Getting started 12