HP ML350 HP ProLiant Servers Troubleshooting Guide - Page 173

Linux operating systems

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o Event logs o Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having a problem o IRQ and I/O address information in text format • An updated Emergency Repair Diskette • If HP drivers are installed: o Version of the PSP used o List of drivers from the PSP • The drive subsystem and file system information: o Number and size of partitions and logical drives o File system on each logical drive • Current level of Microsoft® Windows® Service Packs and Hotfixes installed • A list of each third-party hardware component installed, with the firmware revision • A list of each third-party software component installed, with the version • A detailed description of the problem and any associated error messages Linux operating systems Collect the following information: • Operating system distribution and version Look for a file named /etc/distribution-release (for example, /etc/redhat-release) • Kernel version in use • Output from the following commands (performed by root): o lspci -v o uname -a o cat /proc/meminfo o cat /proc/cpuinfo o rpm -ga o dmesg o lsmod o ps -ef o ifconfig -a o chkconfig -list o mount • Contents of the following files: o /var/log/messages o /etc/modules.conf or etc/conf.modules o /etc/lilo.conf or /etc/grub.conf o /etc/fstab Contacting HP 173

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o
Event logs
atson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having
IRQ and I/O address information in text format
pair Diskette
•
If HP drivers are installed:
Version of the PSP used
PSP
e drive subsystem and file system information:
Number and size of partitions and logical drives
urrent level of Microsoft® Windows® Service Packs and Hotfixes installed
-party hardware component installed, with the firmware revision
•
A list of each third-party software component installed, with the version
iled description of the problem and any associated error messages
Linux operating systems
•
Operating system distribution and version
ok for a file named /etc/
distribution
-release (for example, /etc/redhat-release)
•
Output from the following commands (performed by root):
lspci -v
o
uname -a
cat /proc/meminfo
o
cat /proc/cpuinfo
dmesg
o
ps -ef
ifconfig -a
o
mount
ontents of the following files:
o
/etc/modules.conf or etc/conf.modules
/etc/lilo.conf or /etc/grub.conf
o
Dr. W
a problem
o
•
An updated Emergency Re
o
o
List of drivers from the
•
Th
o
o
File system on each logical drive
•
C
•
A list of each third
•
A deta
Collect the following information:
Lo
•
Kernel version in use
o
o
o
rpm -ga
o
o
lsmod
o
o
chkconfig -list
•
C
o
/var/log/messages
o
o
/etc/fstab
Contacting HP 173