HP ML350 HP ProLiant Servers Troubleshooting Guide - Page 38

General hardware problems

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General hardware problems Problems with new hardware Action: 1. Be sure the hardware being installed is a supported option on the server. For information on supported hardware, see the server documentation. If necessary, remove unsupported hardware. 2. To be sure the problem is not caused by a change to the hardware release, see the release notes included with the hardware. If no documentation is available, see the HP support website (http://www.hp.com/support). 3. Be sure the new hardware is installed properly. To be sure all requirements are met, see the device, server, and OS documentation. Common problems include: o Incomplete population of a memory bank o Installation of a processor without a corresponding PPM o Installation of a SCSI device without termination or without proper ID settings o Setting of an IDE device to Primary/Secondary when the other device is set to CS o Connection of the data cable, but not the power cable, of a new device 4. Be sure no memory, I/O, or interrupt conflicts exist. 5. Be sure no loose connections (on page 17) exist. 6. Be sure all cables are connected to the correct locations and are the correct lengths. For more information, see the server documentation. 7. Be sure other components were not accidentally unseated during the installation of the new hardware component. 8. Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are installed and current, and the correct version for the hardware is installed. For example, if you are using a Smart Array controller, you need the latest Smart Array Controller device driver. Uninstall any incorrect drivers before installing the correct drivers. If the "Unsupported processor detected" message is displayed, update the system ROM to support the installed processor. For more information, see "Unsupported processor stepping with Intel® processors (on page 83)." 9. After installing or replacing boards or other options, run RBSU to be sure all system components recognize the changes. If you do not run the utility, you may receive a POST error message indicating a configuration error. a. Check the settings in RBSU. b. Save and exit the utility. c. Restart the server. For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). 10. Be sure all switch settings are set correctly. For additional information about required switch settings, see the labels located on the inside of the server access panel or the server documentation. Hardware problems 38

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General hardware problems
Problems with new hardware
ove unsupported hardware.
re the problem is not caused by a change to the hardware release, see the release notes
Action
:
1.
Be sure the hardware being installed is a supported option on the server. For information on
supported hardware, see the server documentation.
If necessary, rem
2.
To be su
included with the hardware. If no documentation is available, see the HP support website
(
).
3.
Be sure the new hardware is installed properly. To be sure all requirements are met, see the devi
server, and OS documentation.
ce,
roper ID settings
ther device is set to CS
o
5.
6.
erver documentation.
ary software updates, such as device drivers, ROM updates, and patches, are
alled and current, and the correct version for the hardware is installed. For example, if you are
stall
rt
9.
message
c.
Common problems include:
o
Incomplete population of a memory bank
o
Installation of a processor without a corresponding PPM
o
Installation of a SCSI device without termination or without p
o
Setting of an IDE device to Primary/Secondary when the o
Connection of the data cable, but not the power cable, of a new device
4.
Be sure no memory, I/O, or interrupt conflicts exist.
Be sure no loose connections (on page
17
) exist.
Be sure all cables are connected to the correct locations and are the correct lengths. For more
information, see the s
7.
Be sure other components were not accidentally unseated during the installation of the new
hardware component.
8.
Be sure all necess
inst
using a Smart Array controller, you need the latest Smart Array Controller device driver. Unin
any incorrect drivers before installing the correct drivers.
If the "Unsupported processor detected" message is displayed, update the system ROM to suppo
the installed processor. For more information, see "Unsupported processor stepping with Intel®
processors (on page
83
)."
After installing or replacing boards or other options, run RBSU to be sure all system components
e a POST error
recognize the changes. If you do not run the utility, you may receiv
indicating a configuration error.
a.
Check the settings in RBSU.
b.
Save and exit the utility.
Restart the server.
For more information on RBSU, see the
HP ROM-Based Setup Utility User Guide
on the
Documentation CD or the HP website (
).
Be sure all switch settings are set correctly. For additional information about required switch settings,
see the labels located on th
10.
e inside of the server access panel or the server documentation.
Hardware problems 38