HP ML350 HP ProLiant Servers Troubleshooting Guide - Page 42

Drive problems hard drives and solid state drives

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3. Be sure you are attempting to write to the proper drive by checking the drive letter in the path statement. 4. Be sure enough space is available on the diskette. Drive problems (hard drives and solid state drives) HP SIM reports a drive fault on a parallel SCSI hard drive managed by an HP Smart Array controller Action: • If the drive fault LED is illuminated, see the drive LED combination tables in "Hard drive LED combinations (on page 19)." • If the drive fault LED is flashing, replace the hard drive. See the server maintenance and service guide. • If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, version 7.40 or later ("HP Insight Diagnostics" on page 74), perform the following: a. Run the Smart Array SCSI Diagnosis feature (on page 74). b. Perform the actions recommended by the diagnosis report. c. If the issue is still present, run ADU, version 7.31 or later. For ADU report analysis, contact HP support ("Contacting HP" on page 171). • If the drive fault LED is not flashing and the operating system does not support HP Insight Diagnostics, version 7.40 or later ("HP Insight Diagnostics" on page 74), insert the SmartStart CD and run ADU, version 7.31 or later. For ADU report analysis, contact HP support ("Contacting HP" on page 171). The fault LED is illuminated on a parallel SCSI hard drive managed by an HP Smart Array controller Action: • If the drive fault LED is illuminated, see the drive LED combination tables in "Hard drive LED combinations (on page 19)." • If the drive fault LED is flashing, replace the hard drive. See the server maintenance and service guide. • If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, version 7.40 or later ("HP Insight Diagnostics" on page 74), perform the following: a. Run the Smart Array SCSI Diagnosis feature (on page 74). b. Perform the actions recommended by the diagnosis report. c. If the issue is still present, run ADU, version 7.31 or later. For ADU report analysis, contact HP support ("Contacting HP" on page 171). • If the drive fault LED is not flashing and the operating system does not support HP Insight Diagnostics, version 7.40 or later ("HP Insight Diagnostics" on page 74), insert the SmartStart CD and run ADU, version 7.31 or later. For ADU report analysis, contact HP support ("Contacting HP" on page 171). Hardware problems 42

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3.
Be sure you are attempting to write to the proper drive
statement.
by checking the drive letter in the path
Drive problems (hard drives and solid state drives)
HP SIM report
Smart Array co
ice
ion
ing HP
"
The fault LED is illuminated on a parallel SCSI hard drive managed by an HP
)."
•
gui
•
If th
perating system supports HP Insight Diagnostics, version
the following:
b.
c.
e is still present, run ADU, version 7.31 or later.
ort ("
Contacting HP
" on page
171
).
oes not support HP Insight
Diagnostics, version 7.40 or later ("
HP Insight Diagnostics
" on page
74
), insert the SmartStart CD
and run ADU, version 7.31 or later. For ADU report analysis, contact HP support ("
Contacting HP
"
on page
171
).
4.
Be sure enough space is available on the diskette.
s a drive fault on a parallel SCSI hard drive managed by an HP
ntroller
Action:
•
If the drive fault LED is illuminated, see the drive LED combination tables in "Hard drive LED
combinations (on page
19
)."
•
If the drive fault LED is flashing, replace the hard drive. See the server maintenance and serv
guide.
•
If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, vers
7.40 or later ("
HP Insight Diagnostics
" on page
74
), perform the following:
a.
Run the Smart Array SCSI Diagnosis feature (on page
74
).
b.
Perform the actions recommended by the diagnosis report.
c.
If the issue is still present, run ADU, version 7.31 or later.
For ADU report analysis, contact HP support ("
Contacting HP
" on page
171
).
•
If the drive fault LED is not flashing and the operating system does not support HP Insight
Diagnostics, version 7.40 or later ("
HP Insight Diagnostics
" on page
74
), insert the SmartStart CD
and run ADU, version 7.31 or later. For ADU report analysis, contact HP support ("
Contact
on page
171
).
Smart Array controller
Action:
•
If the drive fault LED is illuminated, see the drive LED combination tables in "Hard drive LED
combinations (on page
19
If the drive fault LED is flashing, replace the hard drive. See the server maintenance and service
de.
e drive fault LED is not flashing and the o
7.40 or later ("
HP Insight Diagnostics
" on page
74
), perform
a.
Run the Smart Array SCSI Diagnosis feature (on page
74
).
Perform the actions recommended by the diagnosis report.
If the issu
For ADU report analysis, contact HP supp
•
If the drive fault LED is not flashing and the operating system d
Hardware problems 42