HP ML350 HP ProLiant Servers Troubleshooting Guide - Page 48

PPM proble, Processor problems - proliant g6 server series

Get HP ML350 - ProLiant - G6 PDF manuals and user guides View all HP ML350 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 48 highlights

Server fails to boot, all DIMM LEDs illuminate amber, .... ...the health LED is blinking red, the system emits continuous beeps, and an entry is logged to the Integrated Management Log (IML) Possible cause: The server is an HP ProLiant G6 server with 5500-series Xeon processors installed. The DIMMs are not installed according to the server requirements. Action: Be sure the memory is the correct type for the server and is installed according to the server requirements. • Do not mix Unbuffered and Registered PC3 DIMMs. • Populate DIMM slots for a processor only if the processor is installed. • If Unbuffered DIMMs are installed, each channel supports a maximum of two DIMMs. • If quad-rank DIMMs are installed for a processor, a maximum of two DIMMs can be installed on each channel for that processor. • If a channel contains quad-rank DIMMs, the quad-rank DIMM must be installed first on that channel. For more information, see the server documentation on the HP website (http://www.hp.com/support). If the system is configured with HP iLO 2 Firmware version 1.75, the IML message reports the following message: Uncorrectable Memory Error (Module Unknown) This does NOT indicate a failed DIMM; this only indicates a DIMM configuration error. If the system is configured with HP iLO 2 Firmware version 1.77 or later, the IML message reports the following message: Memory Configuration Error: System boot halted For more information, see the server documentation on the HP website (http://www.hp.com/support). PPM problems Action: If the PPMs are not integrated on the system board: CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. 1. If applicable, check the PPM LEDs to identify if a PPM failure occurred. For information on LEDs, refer to the server documentation. 2. Reseat each PPM, and then restart the server. 3. If reseating the PPMs is not effective, remove all but one PPM, restart the server to see if the PPM is working, and then install each PPM individually, cycling power each time. Follow the warnings and cautionary information in the server documentation. Processor problems Action: 1. If applicable, check the processor LEDs to identify if a PPM failure occurred. For LED information, see the server documentation. Hardware problems 48

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
Server fails to boot, all DIMM LEDs illumi
...the health LED is blinking red, the system emits continuo
nate amber,
....
us beeps, and an entry is logged to the Integrated
Management Log (IML)
erver is an HP ProLiant G6 server with 5500-series Xeon processors installed. The
DIMMs are not installed according to the server requirements.
server
ents.
•
ered DIMMs are installed, each channel supports a maximum of two DIMMs.
Ms can be installed on
•
For more
erver documentation on the HP website (
Possible cause:
The s
Action:
Be sure the memory is the correct type for the server and is installed according to the
requirem
•
Do not mix Unbuffered and Registered PC3 DIMMs.
•
Populate DIMM slots for a processor only if the processor is installed.
If Unbuff
•
If quad-rank DIMMs are installed for a processor, a maximum of two DIM
each channel for that processor.
If a channel contains quad-rank DIMMs, the quad-rank DIMM must be installed first on that channel.
information, see the s
).
If the syst
message
This
ly indicates a DIMM configuration error.
e
wing m
Mem
For m
/www.hp.com/support
em is configured with HP iLO 2 Firmware version 1.75, the IML message reports the following
:
Uncorrectable Memory Error (Module Unknown)
does NOT indicate a failed DIMM; this on
If th
system is configured with HP iLO 2 Firmware version 1.77 or later, the IML message reports the
follo
essage:
ory Configuration Error:
System boot halted
ore information, see the server documentation on the HP website (
http:/
).
PPM proble
ms
Action
: If the PPMs are not integrated on the system board:
CAUTION:
Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
s, refer
3.
If reseating the PPMs is not effective, remove all but one PPM, restart the server to see if the PPM is
e. Follow the warnings and
1.
If applicable, check the PPM LEDs to identify if a PPM failure occurred. For information on LED
to the server documentation.
2.
Reseat each PPM, and then restart the server.
working, and then install each PPM individually, cycling power each tim
cautionary information in the server documentation.
Processor problems
Action
:
1.
If applicable, check the processor LEDs to identify if a PPM failure occurred. For LED information, see
the server documentation.
Hardware problems 48