HP ML350 HP ProLiant Servers Troubleshooting Guide - Page 58

Softwa, re problem

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Software problems The best sources of information for software problems are the operating system and application software documentation, which may also point to fault detection tools that report errors and preserve the system configuration. Other useful resources include HP Insight Diagnostics (on page 74) and HP SIM ("HP Systems Insight Manager" on page 70). Use either utility to gather critical system hardware and software information and to help with problem diagnosis. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server. Refer to "Software tools and solutions (on page 64)" for more information. Operating system problems and resolutions Operating system problems Operating system locks up Action: Scan for viruses with an updated virus scan utility. General protection fault occurs A general protection fault, or general protection error, occurs when the Microsoft operating system terminates suddenly with an error, including but not limited to: • Miscalculating the amount of RAM needed for an allocation • Transferring execution to a segment that is not executable • Writing to a read-only or a code segment • Loading a bad value into a segment register • Using a null pointer A GPF is immediately identifiable by a blue screen with white text, and the text may contain information that identifies the problem. Action: • Remove any newly installed software or hardware to verify that they are not the cause. • Boot the server in Safe Mode or Last Known Good Configuration. If neither of these actions resolve the problem, contact an authorized service provider ("Contacting HP technical support or an authorized reseller" on page 171). For more information about debugging tools Software problems 58

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Softwa
s
re problem
The best sources of information for software problems are the operating system and application software
documentation, which may also point to fault detection tools that report errors and preserve the system
Other useful resources include HP Insight Diagnostics (on page
74
) and HP SIM ("
HP Systems Insight
are information and
configuration.
Manager
" on page
70
). Use either utility to gather critical system hardware and softw
to help with problem diagnosis.
IMPORTANT:
This guide provides information for multiple servers. Some information may not
documentation for information
apply to the server you are troubleshooting. Refer to the server
on procedures, hardware options, software tools, and operating systems supported by the
server.
fer
Ope
Oper
in
General protection fault occurs
r, occurs when the Microsoft operating system
•
Writing to a read-only or a code segment
mation
cause.
ls
Re
to "Software tools and solutions (on page
64
)" for more information.
rating system problems and resolutions
at
g system problems
Operating system locks up
Action
: Scan for viruses with an updated virus scan utility.
A general protection fault, or general protection erro
terminates suddenly with an error, including but not limited to:
•
Miscalculating the amount of RAM needed for an allocation
•
Transferring execution to a segment that is not executable
•
Loading a bad value into a segment register
•
Using a null pointer
A GPF is immediately identifiable by a blue screen with white text, and the text may contain infor
that identifies the problem.
Action
:
•
Remove any newly installed software or hardware to verify that they are not the
•
Boot the server in Safe Mode or Last Known Good Configuration.
If neither of these actions resolve the problem, contact an authorized service provider ("
Contacting HP
technical support or an authorized reseller
" on page
171
). For more information about debugging too
Software problems 58