HP ML350 HP ProLiant Servers Troubleshooting Guide - Page 61

Appl a, tion software problems

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o Novell NetWare-Repair traditional volumes with VREPAIR. On NetWare 5.X systems, repair NSS volumes with the NSS menu command, and on NetWare 6 systems, repair NSS volumes using the NSS/PoolVerify command followed by the NSS/PoolRebuild command, if necessary. Refer to the NetWare documentation for more information. o Caldera UnixWare and SCO OpenServer from Caldera-Emergency boot diskette. Refer to the Caldera UnixWare or SCO OpenServer from Caldera documentation for more information. o Sun Solaris-Device Configuration Assistant boot diskette. Refer to the Solaris documentation for more information. o IBM OS/2-Power up the server from the startup diskettes. Refer to the OS/2 documentation for more information. o Linux-Refer to the operating system documentation for information. Linux operating systems For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). Application software problems Software locks up Action: 1. Check the application log and operating system log for entries indicating why the software failed. 2. Check for incompatibility with other software on the server. 3. Check the support website of the software vendor for known problems. 4. Review log files for changes made to the server which may have caused the problem. 5. Scan the server for viruses with an updated virus scan utility. Errors occur after a software setting is changed Action: Check the system logs to determine what changes were made, and then change settings to the original configuration. Errors occur after the system software is changed Action: Change settings to the original configuration. If more than one setting was changed, change the settings one at a time to isolate the cause of the problem. Errors occur after an application is installed Action: • Check the application log and operating system log for entries indicating why the software failed. • Check system settings to determine if they are the cause of the error. You may need to obtain the settings from the server setup utility and manually set the software switches. Refer to the application documentation, the vendor website, or both. Software problems 61

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o
Novell NetWare—Repair traditio
NSS volumes with the NSS menu
nal volumes with VREPAIR. On NetWare 5.X systems, repair
command, and on NetWare 6 systems, repair NSS volumes
documentation for more information.
Caldera—Emergency boot diskette. Refer to the
er from Caldera documentation for more information.
ration Assistant boot diskette. Refer to the Solaris documentation for
rom the startup diskettes. Refer to the OS/2 documentation for
e operating system documentation for information.
Linux
bleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website
h18000.www1.hp.com/products/servers/linux
using the
NSS/PoolVerify
command followed by the
NSS/PoolRebuild
command, if
necessary. Refer to the NetWare
o
Caldera UnixWare and SCO OpenServer from
Caldera UnixWare or SCO OpenServ
o
Sun Solaris—Device Configu
more information.
o
IBM OS/2—Power up the server f
more information.
o
Linux—Refer to th
operating systems
For trou
(
http://
).
Appl a
Software locks up
Action
1.
Chec
.
2.
Chec
de to the server which may have caused the problem.
updated virus scan utility.
Errors
ine what changes were made, and then change settings to the
Errors
setting was changed, change the
s on
Errors occur after an application is installed
Action
:
•
Check the application log and operating system log for entries indicating why the software failed.
•
set
mine if
cause of the error. You may need to obtain the
settings from the server setup utility and manually set the software switches. Refer to the application
documentation, the vendor website, or both.
ic
tion software problems
:
k the application log and operating system log for entries indicating why the software failed
k for incompatibility with other software on the server.
3.
Check the support website of the software vendor for known problems.
4.
Review log files for changes ma
5.
Scan the server for viruses with an
occur after a software setting is changed
Action
: Check the system logs to determ
original configuration.
occur after the system software is changed
Action
: Change settings to the original configuration. If more than one
setting
e at a time to isolate the cause of the problem.
Check system
tings to deter
they are the
Software problems 61