HP ML350 HP ProLiant Servers Troubleshooting Guide - Page 63

Failure occurs during ROM flash, Target system is not supported, System r, re update, equests

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procedure fails during the ROM flash online preparation, the ROM flash does not occur for the target system. An error message describing the broken connection displays and the program exits. Attempt to ascertain and correct the cause of connection failure, and then restart the process. Failure occurs during ROM flash After the online flash preparation has been successfully completed, the system ROM is flashed offline. The flash cannot be interrupted during this process, or the ROM image is corrupted and the server does not start. The most likely reason for failure is a loss of power to the system during the flash process. Initiate ROMPaq disaster recovery procedures. Target system is not supported If the target system is not listed in the supported servers list, an error message appears and the program exits. Only supported systems can be upgraded using the Remote ROM Flash utility. To determine if the server is supported, see the HP website (http://www.hp.com/support). System requests recovery method during a firmware update When updating the firmware on a BitLocker™-encrypted server, always disable BitLocker™ before updating the firmware. If BitLocker™ is not disabled, the system requests the recovery method selected when BitLocker™ was configured. Failure to provide the correct recovery password or passwords results in loss of access to all encrypted data. If BitLocker™ is configured to measure option ROMs, you must follow the firmware upgrade steps in "Updating firmware (on page 81)." BitLocker™ can be configured to measure the following option ROMs: • iLO 2 • NIC • Smart Array storage • Standup HBAs Be sure to enable BitLocker™ after the firmware updates are complete. For information on performing ROM updates, see "Firmware maintenance (on page 79)." For information on BitLocker™, see BitLocker™ for servers on the Microsoft website (http://www.microsoft.com). Software problems 63

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proc
syste
ce
Failure occurs during ROM flash
een successfully completed, the system ROM is flashed offline. The
image is corrupted and the server does not
ring the flash process. Initiate
M
Target system is not supported
gram
exits. Only supported systems can be upgraded using the Remote ROM Flash utility. To determine if the
e
p.com/support
edure fails during the ROM flash online preparation, the ROM flash does not occur for the target
m. An error message describing the broken connection displays and the program exits. Attempt to
as
rtain and correct the cause of connection failure, and then restart the process.
After the online flash preparation has b
flash cannot be interrupted during this process, or the ROM
start. The most likely reason for failure is a loss of power to the system du
RO
Paq disaster recovery procedures.
If the target system is not listed in the supported servers list, an error message appears and the pro
serv
r is supported, see the HP website (
http://www.h
).
System r
re update
lected
If BitLocker™ is configured to measure option ROMs, you must follow the firmware upgrade steps in
are (on page
81
)." BitLocker™ can be configured to measure the following option
equests recovery method during a firmwa
When updating the firmware on a BitLocker™-encrypted server, always disable BitLocker™ before
updating the firmware. If BitLocker™ is not disabled, the system requests the recovery method se
when BitLocker™ was configured. Failure to provide the correct recovery password or passwords results
in loss of access to all encrypted data.
"Updating firmw
ROMs:
•
iLO 2
•
NIC
•
Smart Array storage
•
Standup HBAs
Be sure to enable BitLocker™ after the firmware updates are complete.
For information on performing ROM updates, see "Firmware maintenance (on page
79
)."
For information on BitLocker™, see BitLocker™ for servers on the Microsoft website
(
).
Software problems 63