HP ML370 ProLiant ML370 Generation 3 Server Maintenance and Service Guide
HP ML370 - ProLiant - G3 Manual
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- HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 1
HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide January 2004 (Sixth Edition) Part Number 281778-006 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 2
notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide January 2004 (Sixth Edition - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 3
17 Hot-Plug Power Supply ...2-18 Hard Drive Blank...2-19 Hot-Plug SCSI Hard Drive ...2-20 Removable Media Blanks ...2-21 System Fans ...2-22 Non-Hot-Plug Procedures ...2-24 Redundant Fan Cage ...2-25 Hard Drive Cage ...2-27 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide iii - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 4
...4-18 ROMPaq Disaster Recovery Mode...4-19 Chapter 5 Specifications Tower Server...5-2 Rack Server...5-3 Memory Modules...5-4 1.44-MB Diskette Drive...5-5 CD-ROM Drive ...5-6 Wide Ultra3 Hot-Plug SCSI Hard Drive...5-8 iv HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 5
Index Contents HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide v - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 6
- HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 7
the power supplies. • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide vii - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 8
grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only. NOTE: Any indications of component replacement or printed wiring board modifications may void any warranty. viii HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 9
: • In the United States, call 1-800-345-1518. • In Canada, call 1-800-263-5868. For HP technical support: • In the United States and Canada, call 1-800-652-6672. • Outside the United States and Canada, refer to www.hp.com HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide ix - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 10
parts breakdown and a spare parts list for ProLiant ML370 Generation 3 servers. Figure 1-1 shows the mechanical components. Figure 1-2 shows the system components. Refer to Table 1-1 for the names of referenced spare parts. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 1-1 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 11
Illustrated Parts Catalog Mechanical Components Figure 1-1: Mechanical components 1-2 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 12
System Components Illustrated Parts Catalog Figure 1-2: System components HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 1-3 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 13
-001 225034-001 230993-001 231213-001 179322-001 230986-001 261668-004 261668-006 336417-004 288599-007 336417-001 336417-002 354750-001 290558-001 307103-001 359650-001 314669-001 336856-001 347406-001 356534-001 continued 1-4 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 14
225250-001 241347-007 115151-007 228194-002 224965-001 224953-001 228189-001 306348-001 228072-001 224949-002 232192-001 282311-002 270593-001 230979-001 230980-001 230999-001 230994-001 320753-001 230990-001 290556-001 continued HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 15
165 163719-002 230984-001 236856-001 236857-001 253761-001 311059-001 311060-001 187335-001 286713-B22 286714-B22 286716-B22 286775-B22 286776-B22 286778-B22 289041-001 289042-001 289044-001 289240-001 289241-001 289243-001 1-6 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 16
recognizes a problem. These error codes help identify defective components. A Diagnostics diskette can be made by running the Server Diagnostics file available for download from the following website: www.hp.com/servers/manage/ Safety Considerations Before performing service procedures, review - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 17
manual rack installation. • The racks are installed together in multiple-rack installations. WARNING: When installing the server in a telco rack, adequately secure the rack frame to the building structure at the top and bottom. 2-2 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 18
a power failure. CAUTION: Do not operate the server for extended periods without the access panel. Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-3 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 19
, or the server location in the rack creates unmanageable conditions, remove the server from the rack. If the server is installed in a telco rack, you must remove the server from the rack to access internal components. 2-4 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 20
the server from the rack WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the server into or out of the rack. The sliding rails could pinch your fingertips. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-5 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 21
or maintenance procedure: 1. Press the tabs on the ends of both sliding server rails and slide the server back into the rack. Figure 2-2: Server rails tab locations 2. Tighten the thumbscrews to secure the server in the rack. 2-6 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 22
(rack server) 4. Be sure that the system power LED on the front panel, near the Power On/Standby button, is amber and that the fan noise stops. 5. Disconnect all AC power cords from the AC outlets and then from the server. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-7 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 23
amber and that the fan noise stops. 6. Disconnect all AC power cords from the AC outlets and then from the server. 7. Disconnect all external peripheral devices from the server. 8. Place the server on a sturdy, level surface. 2-8 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 24
Server" in this chapter. 2. Disconnect all AC power cords from the AC outlets and then from the server. Figure 2-5: Unlocking the cable management arm hinge Figure 2-6: Swinging open the cable management arm to access the cables HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 25
may leave the cables attached to the cable management arm. 5. Loosen the thumbscrews that secure the front bezel to the front of the rack. 6. Slide the server out of the rack. 7. Place the server on a sturdy, level surface. 2-10 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 26
redundant power supply is installed. • For hot-plug drive procedures, determine whether the drive is part of an array. For guidelines on hot-plug SCSI hard drive replacement, refer to the HP ProLiant Servers Troubleshooting Guide. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 27
Removal and Replacement Procedures Feet NOTE: This procedure applies to tower servers only. To remove the feet: 1. Place the server on its side. 2. Press down on the tab on into the holder. Repeat with the remaining feet. 2-12 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 28
front bezel: 1. Unlock and open the front bezel. 2. Lift the front bezel and remove it from the chassis. Figure 2-10: Removing the front bezel (tower server) To replace the front bezel, reverse steps 1 and 2. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-13 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 29
cm (0.6 in), and then pull it away from the chassis (2). Figure 2-11: Removing the access panel (rack server) To replace the access panel, reverse step 2. When the release latch snaps into place, the access panel is secure. 2-14 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 30
12: Loosening the rack bezel thumbscrews 3. Slide the bezel up to release the spools from the keyholes and pull it away from the server. Figure 2-13: Removing the rack bezel To replace the rack bezel, reverse steps 2 and 3. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-15 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 31
side of the chassis and remove the rail (3). Figure 2-14: Pressing the release key 4. Repeat steps 1 through 3 to remove the other rail. To replace the rack rails, reverse steps 2 and 3. 2-16 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 32
be maintained when the bays are populated. Unpopulated power supply bays can lead to improper cooling and thermal damage. To replace the blank with a redundant power supply, refer to "Hot-Plug Power Supply" in this chapter. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-17 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 33
and improper cooling that can lead to thermal damage. To replace the hot-plug power supply: 1. Slide the power supply into the bay. 2. Raise the handle and press it against the chassis to lock the power supply into the bay. 2-18 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 34
the server without installing a hard drive or blank results in improper airflow and improper cooling that can lead to thermal damage. To replace the hard drive blank, slide the blank into the bay until it locks into place. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-19 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 35
To remove a hot-plug SCSI hard drive: 1. Unlock and open the front bezel door (tower server only). IMPORTANT: You must unlock the tower bezel before removing the access panel. Refer to " secure the drive in the drive cage. 2-20 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 36
or blank. Operating the server without installing a hard drive or blank results in improper airflow and improper cooling that can lead to thermal damage. To replace a removable media blank, slide it back into the chassis. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-21 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 37
fan 2 Fan failure is indicated by amber LEDs located on each hot-plug fan and by the front panel internal health LED. For fan failures, the internal health LED shows red in nonredundant mode and amber in redundant mode. 2-22 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 38
Figure 2-21: Removing a system fan To replace the hot-plug system fan, slide it into a fan cage slot and press down until the fan is seated securely. Be sure that the LED on the fan is green indicating that it is working. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-23 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 39
. You must power down and remove power from the server to perform non-hot-plug removal and replacement procedures. The procedures in this section are for non-hot-plug service items, regardless of rack type or environment. 2-24 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 40
the redundant fan cage retaining bracket to the chassis (1). 6. Remove the bracket from the chassis (2). Figure 2-22: Removing the redundant fan cage retaining bracket 7. Remove the redundant fan cage from the chassis. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-25 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 41
Removal and Replacement Procedures Figure 2-23: Removing the redundant fan cage To replace the redundant fan cage, reverse steps 4 through 7. 2-26 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 42
2-24 for clarity. Figure 2-24: Disconnecting the SCSI and power cables 7. Remove the four T-15 screws securing the hard drive cage to the chassis (1). 8. Slide the hard drive cage out through the front of the chassis (2). HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-27 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 43
5 through 8. CAUTION: When routing cables, be sure that the cables are not located where they can be pinched or crimped. IMPORTANT: Be sure that all power and signal cables to the hard drive cage are reconnected properly. 2-28 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 44
(64-bit, 100-MHz) PCI-X bus expansion slot 3 (bus 10) (64-bit, 100-MHz) PCI-X bus expansion slot 4 (bus 10) (64-bit, 100-MHz) PCI-X bus expansion slot 5 (bus 6) (64-bit, 100-MHz) PCI-X bus expansion slot 6 (bus 6) (64-bit, 100-MHz) HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 45
expansion slot cover: 1. Power down the server. Refer to "Powering Down the Server" in this chapter. 2. Unlock and open the front bezel (tower server only). IMPORTANT: You PCI-X expansion slot cover, reverse steps 4 and 5. 2-30 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 46
this chapter. 4. Disconnect any cables attached to the expansion board. 5. Release the PCI-X guide clip. NOTE: The dividers and divider base are removed from Figure 2-28 for clarity. Figure 2-28: Releasing the PCI guide clip HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-31 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 47
to seat it in the slot. 3. Press the PCI-X slot release lever down until it clicks into place to lock the slot. 4. If the PCI-X guide clip does not snap forward to secure the board, pull it into a locked position manually. 2-32 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 48
lever: 1. Power down and remove power from the server. Refer to "Powering Down the Server" in this chapter. 2. Unlock and open the front bezel (tower server only). IMPORTANT: it does not retain the expansion boards properly. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-33 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 49
the tabs align with the slots, pull the guide clip away from the center wall (3). Figure 2-31: Removing a PCI-X guide clip 7. Remove the guide clip from the server. To replace a PCI-X guide clip, reverse steps 5 through 7. 2-34 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 50
thumbscrews that secure the air baffle to the center wall (1). 5. Lift the air baffle up and out of the server (2). Figure 2-32: Removing the processor air baffle To replace the processor air baffle, reverse steps 4 and 5. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-35 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 51
Power down and remove power from the server. Refer to "Powering Down the Server" in this chapter. 2. Unlock and open the front bezel (tower server up enough to reach the fan cable (2). Figure 2-33: Lifting the center wall 2-36 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 52
and Replacement Procedures 7. Disconnect the fan cable from the system board. Figure 2-34: Disconnecting the fan cable 8. Lift the center wall away from the chassis. To replace the center wall, reverse steps 6 through 8. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-37 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 53
(2). To remove the drive in a rack configuration, press down on the media latch server without installing a CD-ROM drive or a removable blank results in improper airflow and improper cooling that can lead to thermal damage. 2-38 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 54
Procedures 5. Disconnect the IDE cable from the CD-ROM drive (1). 6. Disconnect the power cable from the CD-ROM drive (2). Figure 2-36: Disconnecting CD-ROM cables 7. are not located where they can be pinched or crimped. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-39 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 55
. 7. Disconnect the power button/LED assembly cable from the system board and the power supply backplane. Figure 2-37: Disconnecting the power button/LED assembly cable 8. Release the cable from the clip on the chassis wall. 2-40 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 56
the power button/LED assembly 10. Remove the assembly from the chassis. To replace the power button/LED assembly, push the assembly and the cables through the front of the server. Be sure that the assembly is seated securely. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-41 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 57
Button/LED Assembly" in this chapter. 8. Disconnect the diskette drive cable from the diskette drive (1). 9. Disconnect the power cable from the diskette drive (2). Figure 2-39: Disconnecting cables from the diskette drive 2-42 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 58
the server. 2. Slide the diskette retaining bracket into place. 3. Secure the thumbscrew. 4. Reconnect the diskette drive cable to the diskette drive and the system board. 5. Reconnect the power cable to the diskette drive. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-43 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 59
server. To remove a processor assembly: 1. Power down and remove power from the server. Refer to "Powering Down the Server" in this chapter. 2. Unlock and open the front bezel (tower server processor retaining bracket lever 2-44 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 60
processor retaining bracket and releasing the processor locking lever 9. Remove the processor/heatsink assembly. 10. Repeat steps 5 through 8 to remove a second processor assembly, if necessary. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-45 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 61
processor socket (1). d. Close the processor locking lever (2). IMPORTANT: If the processor locking lever is not secured, the processor retaining bracket will not close properly. 2-46 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 62
into position over the processor. Figure 2-45: Closing the processor retaining bracket 4. Press the processor retaining bracket lever down to secure the processor retaining bracket. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-47 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 63
the new processor to mark the failed processor as repaired. Refer to the HP ProLiant ML370 Generation 3 Server Setup and Installation Guide or the HP ROM-Based Setup Utility User Guide for more detailed information on RBSU. 2-48 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 64
2-47. CAUTION: Only install a PPM if the processor is installed. Both the PPM and the processor must be installed together, otherwise the system does not boot. IMPORTANT: PPMs do not seat if turned the wrong way. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-49 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 65
into a locked position automatically when the module is fully seated in the slot. The module is keyed to be sure it is aligned correctly. 2-50 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 66
ECC DDR DIMM slot 3B ECC DDR DIMM slot 4B ECC DDR DIMM slot 5C ECC DDR DIMM slot 6C CAUTION: Use only HP or Compaq branded DIMMs from the supported kits. DIMMs from other sources are known to adversely affect data integrity. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-51 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 67
DIMM: 1. Power down and remove power from the server. Refer to "Powering Down the Server" in this chapter. 2. Unlock and open the front bezel (tower server only). IMPORTANT: DIMM 7. Repeat steps 5 and 6 to remove other DIMMs. 2-52 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 68
Removal and Replacement Procedures CAUTION: Use only HP or Compaq branded DIMMs. DIMMs from other sources may adversely affect data integrity. IMPORTANT: the DIMM until it is seated securely in the slot and the latches close. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-53 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 69
. 8. Disconnect the diskette drive/CD-ROM power cable (1), the power supply backplane cable (2), and the power supply signal cable (3) from the backplane. Figure 2-50: Disconnecting cables from the power supply backplane 2-54 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 70
the power supply backplane To replace the power supply backplane, reverse steps 8 through 11. NOTE: Be sure that you align the four retaining guides on the chassis with the holes on the power supply backplane when replacing it. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 71
the redundant fan cage, if installed. Refer to "Redundant Fan Cage" in guides (2). 11. Lift the system board out of the chassis and tilt it to one side to clear the cable guide (3). Figure 2-52: Removing the system board 2-56 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 72
. Remove the six processor cage screws using the Torx T-15 tool. NOTE: The Torx T-15 tool is clipped to the rear panel of the server to the right of the right-most fan grating. Figure 2-53: Removing the processor cage screws HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-57 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 73
Refer to "Powering Down the Server" in this chapter. 2. Unlock and open the front bezel (tower server only). IMPORTANT: You must unlock the tower bezel before removing the access panel. Refer to "Front Bezel" in this chapter. 2-58 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 74
location Figure 2-55: Removing the battery To replace the battery, reverse step 4. Run RBSU to configure the system after replacing the battery. Refer to the HP ROM-Based Setup Utility User Guide for more information. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 2-59 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 75
should NOT be modified. This option should ONLY be used by qualified service personnel. This value should always match the serial number sticker located on the to confirm exiting RBSU. The server will automatically reboot. 2-60 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 76
3 Diagnostic Tools This chapter is an overview of software and firmware diagnostic tools that are available for configuring, monitoring, and managing the server. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 3-1 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 77
Troubleshooting Guide. For more information on viewing and printing the event list, refer to the Management CD, the Insight Manager User Guide, or the HP ProLiant ML370 Generation 3 Server Setup and Installation Guide. continued 3-2 HP ProLiant ML370 Generation 3 Server Maintenance and Service - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 78
Utility, or the Management CD. The IML requires operating systemdependent drivers. Refer to the SmartStart CD for instructions on installing the appropriate drivers. Run RBSU by pressing the F9 key during POST. continued HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 3-3 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 79
the tool Run this utility from the SmartStart CD included with the server. Latest maintenance ROM executable file can be downloaded from: www.hp/products/servers/platforms Run the diskette builder tool from the SmartStart CD. 3-4 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 80
LED switch • Hot-plug power supply • Hot-plug fan • System board Information at the end of this section discusses the interactions between external and system board LEDs in troubleshooting or assessing system status. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 4-1 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 81
server or the power supply failed * The internal health LED identifies service events for internal components in a pre-failure or failed condition. Internal components include fans, processors, PPMs, memory, and overtemperature conditions. For a list of these events, refer to the HP ProLiant ML370 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 82
WARNING: For hot-plug hard drive replacement guidelines, refer to the HP ProLiant Servers Troubleshooting Guide before removing the hard drive. Figure 4-2: Hot-plug SCSI hard -process activity Off = No fault-process activity HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 4-3 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 83
not configured as part of an array. -Or- If this drive is part of an array, a powered-on controller is not accessing the drive. -Or- The drive is configured as an online spare. OK online. The drive is online and being accessed. 4-4 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 84
LED Indicators and Switches RJ-45 Connector LEDs The RJ-45 connector on the server rear panel has two LEDs. Figure 4-3 and Table 4-4 identify the LED locations = No network activity On = Linked to network Off = No network link HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 4-5 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 85
LED. Figure 4-4: Rear UID and switch (rack model) The rear UID indicates the following states: • Blue on = The switch is activated. • Blue flashing = The system is being monitored remotely. • Off = The switch is deactivated. 4-6 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 86
. • The power supply has failed. • The power supply is in standby mode. • The power supply has exceeded current limit. When the power supply LED is green, the power is turned on and the power supply is functioning properly. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 4-7 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 87
a dual-color LED. Figure 4-6: Hot-plug fan LED The hot-plug fan LED indicates the following conditions: • Green = The fan is operating normally. • Amber = The fan has failed. • Off = The fan is not powered or is not seated. 4-8 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 88
board LEDs Table 4-6: System Board LEDs Item 1 2 3 4 5 6 Description Memory status 1A Memory status 2A Memory status 3B Memory status 4B Memory status 5C Memory status 6C Status Amber = Memory failed Off = Normal continued HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 4-9 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 89
failed Off = Normal 10 Processor 1 11 PPM 1 12 System overtemperature Amber = System overtemperature event Off = Normal 13 iLO Diagnostic LEDs Refer to the iLO User's Guide on the Documentation CD 4-10 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 90
Health LED Table 4-7: External Health LED System LED and Color Power supply (off) External Health LED Color Red Amber Status Primary power supply or both power supplies have failed. Secondary power supply has failed. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 4-11 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 91
The system management driver must be installed in troubleshooting. Note that in some situations, Insight Manager 7 reports server memory is installed in the system. • The banks are not populated in the correct order. continued 4-12 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 92
Status System overtemperature (amber) Red System has exceeded operating system cautionary level or critical hardware level. Green Normal. Fan (amber) Red A required fan has failed. Amber A redundant fan has failed. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 4-13 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 93
removing a component, changing a security feature, or reconfiguring the server from tower to rack, require that you reconfigure a system switch. If the system System identification switch (SW1) System maintenance switch (SW2) 4-14 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 94
of a service emergency that requires a complete data dump in preparation for recovering the system from a blue screen or other catastrophic event. NOTE: Pressing the NMI switch during normal operation will crash the server. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 4-15 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 95
improper server operation. Table 4-10: System Identification Switch (SW2) Position 1 2 3 Description ID0 ID1 ID2 Settings for 2.4-GHz and 2.8-GHz models Off Off Off Settings for 3.06-GHz and above models Off Off On 4-16 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 96
= Booting from diskette is enabled and RBSU setting is overridden. Off = Power-on password works normally. On = Power-on password is disabled. Off = No function is available. On = ROM treats system configuration as invalid. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 4-17 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 97
settings. NOTE: For instructions on using RBSU to reset system configuration settings, refer to the HP ProLiant ML370 Generation 3 Server Setup and Installation Guide or the HP ROM-Based Setup Utility User Guide. 4-18 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 98
: The ROMPaq flashes both sides of the redundant ROM. This process may take up to ten minutes. 2. Wait until the server emits three rising beeps, indicating the completion of the ROM flash process. 3. Restart the system. HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 4-19 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 99
and performance specifications for the server and optional hardware, including the following: • Tower server • Rack server • Memory modules • 1.44-MB diskette drive • IDE CD-ROM drive • Wide Ultra3 hot-plug SCSI hard drive HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 5-1 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 100
V) / 3.6 A (220 V) 800 W 2732 500 W (max) 550 W for up to 2 minutes +5, +3.3, +12, -12 (VDC) +5 VDC 41° to 95°F -40° to 185°F 5% to 95% 5% to 95% 101.7°F 5-2 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 101
V) 800 W 2732 500 W 8.69 in 550 W for up to 2 minutes +5, +3.3, +12, -12 (VDC) +5 VDC 41° to 95°F -40° to 185°F 5% to 95% 5% to 95% 101.7°F HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 5-3 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 102
Feature DIMM sizes Maximum memory Type configuration Module type Description 256 MB, 512 MB, 1 GB, or 2 GB 12 GB maximum (8 GB with online spare support) Registered ECC DDR DIMM (2 × 1 interleaving) PC2100, 1.2-in DIMMs 5-4 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 103
1.44-MB Diskette Drive Specifications Feature Size LEDs (front panel) Read/write capacity per diskette High density Low density Drives supported Drive height Drive rotation Transfer ms 15 ms 100 ms 80/80 2 Specifications HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 5-5 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 104
Specifications Feature time Laser parameters Type Wave length Divergence angle Output power Description CD-ROM (modes 1 and 2); mixed mode s (multisession) Semiconductor laser GaAs 700 ± 25 nm 53.5° ± 1.5° 0.14 mW continued 5-6 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 105
Table 5-5: CD-ROM Drive Specifications continued Feature Description Operating conditions Temperature 5° to 45°C (41° to 113°F) Humidity 5% to 90% Specifications HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide 5-7 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 106
SCSI Hard Drive Table 5-6: Wide Ultra3 Hot-Plug SCSI Hard Drive Specifications Feature Capacity Height Size Interface Transfer rate Rotational speed Physical configuration ,000 RPM 512 142,264,000 10° to 35°C 50° to 95°F 5-8 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 107
See power supply signal cable routing caution 2-28 system board See system board CD-ROM drive airflow 2-38 disconnecting cables 2-39 disconnecting power cable 2-39 part numbers 1-5 removing 2-38 replacing 2-39 specifications 5-6 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 108
fasteners, part number 1-5 feet part numbers 1-4 removing 2-12 replacing 2-12 front bezel removing 2-13 replacing 2-13 front panel LEDs 4-2 front unit identification LED/switch 4-6 Index-2 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 109
fan cage 2-26 redundant power supply 2-17 SCSI hard drives 2-20 slot covers 2-30 slot release levers, PCI-X 2-33 system board 2-57 Integrated Management Log (IML) 3-3 Integration Maintenance Utility 3-3 internal system LED 4-1 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 110
supplies 2-17, 2-18 power button/LED assembly part numbers 1-4 removing 2-40 replacing 2-41 power button/LED assembly cable connecting 2-41 disconnecting 2-40 power cords, disconnecting 2-3, 2-7 power LEDs, external 4-2 Index-4 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 111
drive cage 2-27 hot-plug power supplies 2-18 media blanks 2-21 memory 2-52 PCI-X expansion boards 2-31 PCI-X guide clips 2-34 PCI-X slot release levers 2-33 point-to-point SCSI cable 2-27 power button/LED assembly 2-40 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide Index-5 - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 112
LEDs 4-9 replacing 2-57 switch 4-14 system board LEDs 4-9 system board switches 4-14 system board with processor cage, part numbers 1-5 system components 1-4 System Firmware Update 3-4 Index-6 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide - HP ML370 | ProLiant ML370 Generation 3 Server Maintenance and Service Guide - Page 113
3-4 Survey Utility 3-3 V ventilation clearances viii W wall, center, part numbers 1-5 warranty viii website, HP 2-1 weight rack 2-3 symbol 2-2 warnings 2-2, 2-3 Wide Ultra3 hot-plug SCSI hard drive See SCSI hard drives HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide Index-7
HP ProLiant ML370 Generation 3 Server
Maintenance and Service Guide
January 2004 (Sixth Edition)
Part Number 281778-006