HP N6310 HP Scanjet N6310 User Guide - Page 4

Scanner installation troubleshooting 27 Check the cables...28 Uninstall and reinstall the software 28 Scanner initialization or hardware problems 29 Check the USB connection 29 Check that the scanner has power 30 Reset the scanner...30 Test the scanner hardware 31 Scanner has stopped working properly 31 Additional troubleshooting information 31 Scanner operation problems...32 Scanner will not turn on...32 Scanner lamp stays on...32 Scanner does not start scan right away 32 Scanner is scanning items very slowly 33 Custom scan shortcut names do not display correctly on the LCD 33 Vertical white stripes appear on the printed page 33 Scan files are too large...33 The bottom of the image is cut off when scanning from the scanner glass 34 Issues with scanning documents or text (OCR 34 Buttons do not work...34 Buttons do not work...34 An unexpected program opens when a button is pressed 35 Wrong shortcut is used when the Scan button is pressed 35 Automatic document feeder (ADF) problems 36 Scanned image is fuzzy...36 Scanned images contain streaks or scratches 37 Scanner scans only one side of a double-sided page 37 Scanned pages are out of order at the scan destination 37 Scanned pages are missing at the scan destination 37 The image is completely black or completely white 37 Scanned images are not straight 38 Clear a jam from the automatic document feeder (ADF 38 Automatic document feeder (ADF) does not feed paper 40 The bottom of the scanned image is cut off 40 Slides, negatives, and TMA issues 40 The image cannot be enlarged 40 Incorrect colors print, or the image is too light or dark 41 The scanned images are dark 41 The TMA does not work at all 41 No light or only dim light is visible in the TMA after selecting a slides or negatives scanning shortcut...41 Additional troubleshooting information 41 5 Product support Control of the scanner buttons 42 Getting assistance...42 Index...44 2