HP N8460 Scanjet N8400 User Guide

HP N8460 - ScanJet - Flatbed Scanner Manual

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  • HP N8460 | Scanjet N8400 User Guide - Page 1
    HP Scanjet N8400 series User Guide
  • HP N8460 | Scanjet N8400 User Guide - Page 2
    Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services
  • HP N8460 | Scanjet N8400 User Guide - Page 3
    an HP Smart Document Scan Software profile 14 Assign profiles to quick start buttons 15 Choose profiles for display on the scanner front panel 15 Import and export profiles...16 4 Care and maintenance HP Scanner Tools Utility Maintenance tab 17 Order maintenance and scanning supplies 17 Clean
  • HP N8460 | Scanjet N8400 User Guide - Page 4
    the paper path...18 Clean the ADF window...19 Clean the feed roller...20 Replace the feed roller and separation pad 23 Remove the automatic document feeder from the scanner 23 5 Troubleshooting Scanner error messages...25 Scanner initialization or hardware problems 27 Scanner does not start...27
  • HP N8460 | Scanjet N8400 User Guide - Page 5
    overview This user guide covers what you need to know about using the HP Scanjet N8400 series scanner. • What you can do with the scanner • Scanner hardware • Scanner software • Where to get additional information • Accessibility What you can do with the scanner The following table summarizes
  • HP N8460 | Scanjet N8400 User Guide - Page 6
    front panel to start a scan, select a destination for a scan, and configure some scanner settings. 1 Power Save button 2 Quick start buttons 3 Copy buttons 4 Scan Document To buttons 5 Tools button 6 Cancel button Power Save button Press the Power Save button to turn off the lamp and put the
  • HP N8460 | Scanjet N8400 User Guide - Page 7
    PDF • Send a scan directly to an e-mail program • Scan a document for editable text NOTE: Use the HP Scanner Tools Utility, available from the Tools ( ) button, to set up the quick start buttons. NOTE: You can set a quick start button to start scanning with a specific HP Smart Document Scan Software
  • HP N8460 | Scanjet N8400 User Guide - Page 8
    that is included with the scanner, see the printed Setup and Support Guide that came with the scanner. HP Smart Document Scan Software HP Smart Document Scan Software guides you through the scanning process. To open the software, double-click the HP Smart Document Scan Software icon on the desktop
  • HP N8460 | Scanjet N8400 User Guide - Page 9
    , point to Programs or All Programs, point to HP, point to Scanjet, point to N8400 series, and then click Scanner Tools Utility. Use the Buttons tab to assign HP Smart Document Scan Software profiles to quick start buttons for direct access from the scanner front panel. For more information, see Set
  • HP N8460 | Scanjet N8400 User Guide - Page 10
    describe using the scanner and the scanning software. Setup and Support Guide Use the printed Setup and Support Guide that came with the scanner to set up and connect the scanner, test the installation, and troubleshoot installation problems. User Guide This scanner User Guide is the primary
  • HP N8460 | Scanjet N8400 User Guide - Page 11
    monitor. The LCD Reader enables accessibility software tools to express what is being shown on the scanner front panel. To use the LCD Reader, follow these steps: 1. On your hard drive, navigate to the C:\Program Files\Common Files\Hewlett-Packard \Scanjet\N8400 directory. 2. To start the program
  • HP N8460 | Scanjet N8400 User Guide - Page 12
    , see Scan from HP Smart Document Scan Software. • Open another scanning software program. For more information, see Scan from other software programs. TIP: If you select duplex scanning or copying and you load the originals into the automatic document feeder (ADF), the scanner processes both sides
  • HP N8460 | Scanjet N8400 User Guide - Page 13
    the reference mark. Load paper into the document feeder The scanner document feeder is rated to process paper that meets the following specifications: Minimum size: Maximum size when long-page support is disabled: Maximum size when long-page support is enabled: Minimum weight: Maximum weight: 148
  • HP N8460 | Scanjet N8400 User Guide - Page 14
    to Programs or All Programs, point to HP, point to Scanjet, and then click HP Smart Document Scan Software. 2. Select a profile, and then click Scan. TIP: A description of the selected profile is displayed below the list. 3. Follow the onscreen instructions to complete the scan. For more information
  • HP N8460 | Scanjet N8400 User Guide - Page 15
    HP Smart Document Scan Software to complete your scans is as follows: 1. Scan document pages. 2. Review the scanned document pages in the HP Smart Document Scan Software press the Scan Document To button on the scanner front panel or click Scan in the HP Smart Document Scan Software Main Window. The
  • HP N8460 | Scanjet N8400 User Guide - Page 16
    originals at 200 dpi color to a searchable PDF file and e-mail that file to a co-worker, you can create a profile with the necessary settings to accomplish this task. Use the HP Smart Document Scan Software to set up and modify profiles. Use the HP Scanner Tools Utility to assign profiles to quick
  • HP N8460 | Scanjet N8400 User Guide - Page 17
    Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to N8400 series, and then click Scanner Tools Utility. 2. In the Program to Launch drop-down list for a button number, select HP Smart Document Scan Software. 3. In the Profile drop-down list, select a profile. NOTE
  • HP N8460 | Scanjet N8400 User Guide - Page 18
    Tools ( ) button on the scanner front panel. • Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to N8400 series, and then click Scanner Tools Utility. 2. Click the with profiles across multiple computers, visit www.hp.com/ support. 16 Set up scan profiles
  • HP N8460 | Scanjet N8400 User Guide - Page 19
    parts online. Items such as the HP paper-path cleaning cloth or the feed roller replacement kit are available for worldwide delivery. 1. Visit the HP scanner support Web site at www.hp.com/support. 2. Enter the scanner model number, and then press Enter. Clean the scanner glass To clean the scanner
  • HP N8460 | Scanjet N8400 User Guide - Page 20
    see support and troubleshooting information, and then enter the scanner product name and model number. Maintain the automatic document feeder (ADF) The ADF requires periodic maintenance depending on the amount of use and the type of paper that is fed through it. Use an HP paper-path cleaning cloth
  • HP N8460 | Scanjet N8400 User Guide - Page 21
    exist on scanned images, cleaning the ADF window might solve the problem. Use the following steps to clean the ADF window. To order more HP paper-path cleaning cloths, go to www.hp.com/support. To clean the ADF window, follow these steps: 1. Open the scanner lid. 2. Locate the ADF access door on the
  • HP N8460 | Scanjet N8400 User Guide - Page 22
    area with an HP paper-path cleaning cloth, or a clean, dry, lint-free cloth. 8. Close the scanner lid. 9. Use the ADF to scan up to five documents. View the results. If streaks still exist on the scanned images, call HP Customer Support. Clean the feed roller Clean the feed roller under either of
  • HP N8460 | Scanjet N8400 User Guide - Page 23
    clean the feed roller, follow these steps: 1. Press the Power switch to the off position, and then disconnect the USB cable and power cable from the scanner. 2. Open the ADF hatch. 3. Lift the green lever to raise the feed roller to the vertical position. Maintain the automatic document feeder (ADF
  • HP N8460 | Scanjet N8400 User Guide - Page 24
    If the separation pad shows wear between feed roller replacements, then replace the separation pad as described in the installation instructions that were included with the replacement kit. 5. Use an HP paper-path cleaning cloth to clean each of the feed roller pads and the separation pad. NOTE: If
  • HP N8460 | Scanjet N8400 User Guide - Page 25
    repeatedly and cleaning the scanner does not help. • The Feed Roller and Separation Pad Maintenance section of the HP Scanner Tools Utility Maintenance tab indicates that maintenance is due. The feed roller replacement kit contains a feed roller, separation pads, and installation instructions. To
  • HP N8460 | Scanjet N8400 User Guide - Page 26
    Chapter 4 3. Raise the scanner lid to the open position. CAUTION: Do not attempt to uninstall the ADF in the closed position. The ADF must be uninstalled in the opened position. Keep fingers away from the ADF hinges. 4. Grasp the ADF by the sides. 5. Lift the ADF upwards while slightly tilting it
  • HP N8460 | Scanjet N8400 User Guide - Page 27
    solutions for common problems with the scanner. • Scanner error messages • Scanner initialization or hardware problems • Scanner operation problems • Scanner buttons are not working correctly • Automatic document feeder (ADF) problems • Contact HP Support For additional troubleshooting, see the help
  • HP N8460 | Scanjet N8400 User Guide - Page 28
    weight specifications, as specified in the scanner User Guide. 4. Replace the stack of originals and try again. Press the Power Save button to turn the scanner off, and then turn the scanner on again by pressing one of the front panel buttons. If the message is still displayed, contact HP Support
  • HP N8460 | Scanjet N8400 User Guide - Page 29
    , try uninstalling and then reinstalling the software. For more information, see the HP Scanjet N8400 series Setup and Support Guide. 3. If the problem persists, contact HP Support. For more information, see Contact HP Support. Press the Power Save button to turn the scanner off, and then turn the
  • HP N8460 | Scanjet N8400 User Guide - Page 30
    following programs: • HP Scanjet N8400 series Document ISIS/TWAIN • HP Scanjet N8400 series Utilities 5. Reinstall using the HP Scanning Software CD that came with your scanner. When you insert the CD, an installation dialog box launches automatically. Scanner operation problems • Scanner will not
  • HP N8460 | Scanjet N8400 User Guide - Page 31
    button for scanning to begin. You can enable Instant Lamp On mode in the HP Scanner Tools Utility. Scanner scans only one side of a double-sided page Select the Duplex setting in the scanning or copy software. Scanned image is fuzzy It is important that the item you scan comes in close contact
  • HP N8460 | Scanjet N8400 User Guide - Page 32
    . If the second original has the same problem, clean the scanner glass as described in Care and maintenance . Scanner glass is dirty Clean the scanner glass under the following conditions: • Ink is on the glass • Fingerprints are on the glass • Documents or other items placed on the glass have
  • HP N8460 | Scanjet N8400 User Guide - Page 33
    problem persists, proceed with the next step. 1. The buttons might be disabled in the HP scanning software. Verify the Disable front panel buttons setting in the HP Scanner button is pressed Use the HP Scanner Tools Utility to check which HP Smart Document Scan Software profiles are assigned to the
  • HP N8460 | Scanjet N8400 User Guide - Page 34
    tray. • If misfeeds occur frequently, perform document feeder maintenance. For information on the following tasks, see Care and maintenance. • Clean the ADF. • If the problem persists, clean the feed roller. • If the problem persists, replace the feed roller. • Remove any objects that are on the
  • HP N8460 | Scanjet N8400 User Guide - Page 35
    , see Care and maintenance . • Clean the ADF. • If the problem persists, clean the feed roller. • If the problem persists, replace the feed roller. Clear jams from the ADF If the ADF jams, the scanner display indicates where the jam occurred. Before you contact HP Support for help to resolve jams in
  • HP N8460 | Scanjet N8400 User Guide - Page 36
    jammed page. 4. Lower the green lever to return the feed roller to the working position, and then close the ADF hatch. Press down firmly on both sides until you hear a click. 5. Put the input tray on the ADF. Reload the unscanned pages in the ADF input tray. 6. Resume scanning. 34 Troubleshooting
  • HP N8460 | Scanjet N8400 User Guide - Page 37
    from the roller on the underside of the lid, and then gently pull the page out of the ADF. 4. Close the ADF hatch. Press down firmly on both sides until you hear a click. 5. Re-stack the unscanned pages and reload them into the ADF. 6. Resume scanning. Automatic document feeder (ADF) problems 35
  • HP N8460 | Scanjet N8400 User Guide - Page 38
    place until both sides click. 7. Close the scanner lid. 8. Reload the unscanned pages in the ADF input tray. 9. Resume scanning. Contact HP Support For support contact information, see the printed Setup and Support Guide that came with the scanner or visit www.hp.com/support. 36 Troubleshooting
  • HP N8460 | Scanjet N8400 User Guide - Page 39
    ADF. NOTE: If the scanner is set to scan long pages and a page jams, up to 864 mm (34 inches) of document an HP Smart Document Scan Software profile, follow these steps: 1. Open the HP Smart Document Scan Software. 2. support long pages. Color dropout You can filter out specific colors from a document
  • HP N8460 | Scanjet N8400 User Guide - Page 40
    Chapter 6 To disable the Misfeed (Multipick) Detection feature in an HP Smart Document Scan Software profile, follow these steps: 1. Open the HP Smart Document Scan Software. 2. Select a scan profile, and then click Edit. 3. On the Scan tab of the Profile Settings dialog box, click Advanced Settings
  • HP N8460 | Scanjet N8400 User Guide - Page 41
    F features color dropout 37 long-page support 37 Misfeed (Multipick) Detection 37 feed roller clean 20 replace 23 file management 3 fuzzy images, troubleshoot 29 G glass, clean 17 H help 8 HP Document Copy uses for 7 HP paper-path cleaning cloth 18 HP Scanner Tools Utility assign profiles to quick
  • HP N8460 | Scanjet N8400 User Guide - Page 42
    streaks, troubleshoot 33 stripes troubleshoot 30 support 36 support guide 8 T technical support 36 text, editable 3 troubleshoot ADF 32 ADF feeding 32 black scans 29 buttons 31 crooked images 30 cut-off images 32 double-sided scans 29 fuzzy images 29 HP Smart Document Scan Software 31 jams, ADF 33
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HP Scanjet N8400 series
User Guide