HP Nc6000 HP Compaq nc6000 Notebook PC - Maintenance and Service Guide
HP Nc6000 - Compaq Business Notebook Manual
UPC - 829160222264
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- HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 1
Compaq nc6000 Business Notebook Document Part Number: 335167-004 July 2006 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 2
. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Compaq nc6000 Business Notebook Fourth Edition: July 2006 First Edition: November 2003 Document - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 3
the Security Menu 2-4 Selecting from the Advanced Menu 2-5 2.2 Using Diagnostics for Windows 2-7 Obtaining, Saving, or Printing Configuration Information 2-7 Obtaining, Saving, or Printing Diagnostic Test Information 2-8 2.3 Troubleshooting Flowcharts 2-10 Maintenance and Service Guide iii - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 4
4-2 Plastic Parts 4-2 Cables and Connectors 4-2 4.3 Preventing Damage to Removable Drives 4-3 4.4 Preventing Electrostatic Damage 4-4 4.5 Packaging and Transporting Precautions 4-4 4.6 Workstation Precautions 4-5 4.7 Grounding Equipment and Methods 4-6 iv Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 5
. . . . 5-17 5.8 Integrated Smart Card 5-19 5.9 Keyboard 5-21 5.10 Modem Board 5-25 5.11 Memory Expansion Board 5-26 5.12 Switch Cover 5-28 5.13 Keyboard Plate 5-30 5.14 Security Module (TPM 5-31 LED Board 5-49 5.22 Button Board 5-51 5.23 System Board 5-53 Maintenance and Service Guide v - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 6
Contents 6 Specifications A Connector Pin Assignments B Power Cord Requirements 3-Conductor Power Cord B-1 General Requirements B-2 Country-Specific Requirements B-3 C Screw Listing Index vi Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 7
advanced modularity, a Mobile Intel® Pentium® 4 Processor-M with 64-bit architecture, an ATI MOBILITY RADEON 9600 graphics controller with 64 or 32 MB of discrete video memory, and extensive multimedia support. HP Compaq nc6000 Business Notebook Maintenance and Service Guide 1-1 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 8
1-1 HP Compaq nc6000 Model Naming Conventions Key C P 180 S4 60 Y Ci 10 P XXXXXX-XXX 1 2 3 4 56 7 8 9 10 Key Description Options 1 Brand/Series designator C = HP nc6000 9 Operating system P = Microsoft® 2 = Windows 2000 Windows® XP Pro 10 SKU# 1-2 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 9
1-2 HP Compaq nc6000 Models All HP Compaq nc6000 models feature: ■ Dual Stick (TouchPad and pointing stick) pointing device ■ 8- or 6-cell lithium ion (Li-Ion) battery pack ■ 3-year warranty on parts and Netherlands DJ311S ABH DQ880A ABA DH915U ABA DT483A ABA Maintenance and Service Guide 1-3 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 10
Europe France Germany Greece Iceland Italy Cnc6000 Belgium Denmark Europe France Germany Greece Iceland Italy Table 1-2 HP Compaq nc6000 Models (Continued) P 160 X4 40 W Gj 51 P DJ256A UUG DJ256A ABY DJ256A DJ257A AB9 DJ257A ABE DJ257A AK8 DJ257A UUZ DJ257A ABU 1-4 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 11
Product Description Table 1-2 HP Compaq nc6000 Models (Continued) Cnc6000 P 160 X4 40 W Gn 51 P Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe International DP894A AB0 DP894A AKL DP894A AB8 DP894A ABU DP894A ABA, DH915U ABA, and DH916U ABA Maintenance and Service Guide 1-5 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 12
Product Description Table 1-2 HP Compaq nc6000 Models (Continued) Cnc6000 P 160 X4 40 W Gn 51 2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe X4 60 W Gn 51 P Asia Pacific DS805P UUF Cnc6000 P 150 X4 60 D Gb 25 P Taiwan DT812P AB0 1-6 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 13
Product Description Table 1-2 HP Compaq nc6000 Models (Continued) Cnc6000 P 150 X4 40 W Gn 25 P Hong Kong DS807P AB5 Cnc6000 P 150 X4 30 W Gg 10 H Germany DJ324S ABA Cnc6000 P 140 X4 40 D Gb 25 P People's Republic of China DS795P AB2 Taiwan DT809P AB0 Maintenance and Service Guide 1-7 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 14
Product Description Table 1-2 HP Compaq nc6000 Models (Continued) Cnc6000 P 140 X4 40 D Gn 25 H People's Republic of China DS794P AB2 Cnc6000 P 140 X4 40 D Mn 51 Cnc6000 P 140 X4 30 D Gb 25 2 Australia Japan DS799P ABG Japan/English DT642P ABJ DT642P ACF 1-8 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 15
Product Description Table 1-2 HP Compaq nc6000 Models (Continued) Cnc6000 P 140 X4 30 D Gp 25 P Asia Pacific Belgium Czech Republic Denmark Europe France French Canada DJ255A AB9 DJ255A ACB DJ255A AKN DJ255A ABE DJ255A AK8 DJ255A UUZ DJ255A AB8 DJ255A ABU Maintenance and Service Guide 1-9 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 16
Product Description Table 1-2 HP Compaq nc6000 Models (Continued) Cnc6000 P 140 X4 30 D Gn 25 P Australia French Canada Hong Kong DS798P ABG DH913U ABC DS806P AB5 United States DH913U ABA and DS847C ABA Cnc6000 P 140 X4 30 D Gn 25 2 Australia DS797P ABG 1-10 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 17
32 MB of video memory, varying by notebook Support for two Type II or one Type III PC Card slots with support for both 32-bit (CardBus) and 16-bit PC Cards ■ Integrated smart card slot ■ External 65-watt AC adapter with power cord ■ 8- or 6-cell Li-Ion battery pack Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 18
Product Description ■ Stereo speakers ■ Support for the following devices in the MultiBay: ❏ 24X Max CD-ROM drive ❏ 24X Max DVD/ Universal Serial Bus (USB) v. 2.0 ❏ S-Video ❏ Parallel ❏ External monitor ❏ DC power ❏ Docking ❏ Microphone ❏ Stereo speaker/headphone 1-12 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 19
management features that extend battery operating time and conserve power. The notebook supports the following power management features: ■ Standby ■ Hibernation ■ Customization of settings button ■ Advanced Configuration and Power Management (ACPM) compliance Maintenance and Service Guide 1-13 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 20
Product Description 1.5 External Components The external components on the front and left side of the notebook are shown below and described in Table 1-3. Front and Left-Side Components 1-14 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 21
button to increase sound. Press the volume down button to decrease sound. Stereo speakers (2) Produce stereo sound. Display release latch Opens the notebook. Maintenance and Service Guide 1-15 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 22
Card devices from the PC Card slots. PC Card slots (2) Support optional Type I, Type II, or Type III 32-bit (CardBus) or 16-bit PC Cards. Secure Digital (SD) Memory Card slot Accepts SD Cards and MultiMedia Cards. RJ-11 telephone jack Connects a modem cable. 1-16 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 23
. 14 RJ-45 network jack Connects a network cable. 15 USB connectors (2) Connect USB 1.1- and 2.0-compliant devices to the notebook, using a standard USB cable. Maintenance and Service Guide 1-17 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 24
Product Description The notebook keyboard components are shown below and described in Table 1-5. Keyboard Components 1-18 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 25
the cursor around the screen. Applications key Displays a shortcut menu for items beneath the pointer. Windows logo key Display the Windows Start menu. Maintenance and Service Guide 1-19 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 26
On: Num lock is on or the embedded numeric keypad is enabled. On: Caps lock is on. On: Scroll lock is on. 1-20 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 27
changing the functions of the display lid switch and power button and about using Standby and Hibernation, refer to the "Power" chapter in the Software Guide on the Documentation Library CD. Maintenance and Service Guide 1-21 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 28
Product Description Top Components (Continued) 1-22 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 29
light goes off when the system enters Hibernation or shuts down. Wireless on/off light On: An integrated wireless device has been enabled. Maintenance and Service Guide 1-23 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 30
1 2 Table 1-7 Bottom Components Component Function Battery bay Holds the primary battery pack. Battery release latch Releases a battery pack from the battery bay. 1-24 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 31
resume proper notebook operation, remove the unauthorized device. Contact the HP Customer Care Center if a warning message about the Mini PCI , may block airflow. Docking connector Connects the notebook to an optional HP Port Replicator. Hard drive bay Holds the internal hard drive. Hard drive - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 32
"Illustrated Parts Catalog," to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for disassembly steps. The system board provides the following device connections: ■ Memory expansion grill located on the notebook rear panel. 1-26 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 33
Å WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. printed wiring board modification may void any warranty or exchange allowances. Maintenance and Service Guide 2-1 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 34
information. ❏ Test system components. ❏ Troubleshoot a device configuration problem in Windows XP Professional or Windows XP Home. ✎ It is not necessary to configure a device connected to a USB connector on the notebook or to an optional HP Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 35
Troubleshooting 3. To close Computer Setup and restart the notebook: ❏ Select File and any battery packs in the system. ■ View specification information about the processor, memory and cache size, and system ROM. Save system configuration and restart the notebook. Maintenance and Service Guide 2-3 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 36
Troubleshooting Selecting from the Security Menu Table 2-2 Security Menu Select To Do This Setup Password Enter, change, or delete a Setup password notebook, a Port Replicator, and all battery packs in the system. *Not applicable to SuperDisk LS-120 drives. 2-4 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 37
Troubleshooting Selecting from the Advanced Menu Select Language Boot Options Device Options Table 2-3 Advanced Menu To Do This Change the Computer Setup language. Enable/disable: ■ QuickBoot, which starts the notebook more quickly by eliminating some startup tests. (If you suspect a memory - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 38
Troubleshooting Table 2-3 Advanced Menu (Continued) Select To Do This Device Options ( . HDD Self Test Options Run a quick comprehensive self test on hard drives in the system that support the test features. *Video modes vary even within regions. However, NTSC is common in North America - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 39
Troubleshooting 2.2 Using Diagnostics for Windows When you on the menu bar. Diagnostics for Windows is designed to test HP components. If other components are tested, the results might be inconclusive Print. 3. To close Diagnostics for Windows, select File > Exit. Maintenance and Service Guide 2-7 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 40
Troubleshooting Obtaining, Saving, or Printing Diagnostic Test Information 1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for -Does not display prompts. If errors are found, they are displayed when testing is complete. 2-8 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 41
Troubleshooting 6. Select the Begin Testing button. 7. Select a tab to view a test report: ❏ Status tab-Summarizes the tests run, passed, and failed during 9. Select a tab to print the report: ❏ Log tab-Select File > Save As, then print the file from your folder. Maintenance and Service Guide 2-9 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 42
Troubleshooting Flowcharts Overview Description "Flowchart 2.1-Initial Troubleshooting" "Flowchart 2.2-No Power, Part 1" "Flowchart 2.3-No Power, Part 2" "Flowchart 2.4-No Power, Part 3" "Flowchart 2.5-No Power, Part 4" "Flowchart 2.6-No Video, Part Audio, Part 1" "Flowchart 2.16-No Audio, Part 2" " - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 43
Flowchart 2.1-Initial Troubleshooting Begin troubleshooting. N Is there power? Go to "Flowchart 2.2-No Power, Part 1" Y N Beeps, LEDs, or error messages? Y N Check LED board, Connection" Is there sound? Go to "Flowchart 2.15-No Audio, Part 1" End Y Maintenance and Service Guide 2-11 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 44
Troubleshooting Flowchart 2.2-No Power, Part 1 No power (power LED is off). Remove from Port Replicator (if applicable). N Power up on battery power? Y *Reset power. N Power up on battery power? Go to "Flowchart 2.3-No Power, Part Replicator (if applicable)" 2-12 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 45
2 Continued from "Flowchart 2.2-No Power, Part 1" Troubleshooting Visually check for debris in battery socket and clean if necessary. Y Power on? N on? Y Replace power supply (if applicable). N Done Power on? Y Go to "Flowchart 2.4-No Power, Part 3" Done Maintenance and Service Guide 2-13 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 46
Troubleshooting Flowchart 2.4-No Power, Part 3 Continued from "Flowchart 2.3-No Power, Part 2" Plug directly into AC outlet. Y Power LED on? N Reseat AC adapter external AC adapter. Internal N Go to "Flowchart 2.5-No Power, Part 4" Power on? Y Done Done 2-14 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 47
Continued from "Flowchart 2.4-No Power, Part 3" Troubleshooting Open notebook. Y Loose or damaged parts? N Reseat loose components and boards and replace damaged items. Close notebook and Replace these items as a set to prevent shorting out among components. Maintenance and Service Guide 2-15 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 48
Troubleshooting Flowchart 2.6-No Video, Part 1 No video. Stand-alone or Port Replicator? Port Replicator Go to "Flowchart 2.7-No Video, Part 2" *NOTE: To change from internal display. Internal and external video OK? Replace system board. Y Y Done Done 2-16 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 49
Troubleshooting Flowchart 2.7-No Video, Part 2 Continued from "Flowchart 2.6-No Video, Part 1" Remove notebook from Port Replicator, if connected. Adjust display brightness. Check brightness of external monitor. N Video OK? Y Y Go to "A" in "Flowchart 2.6-No Video, Part and Service Guide 2-17 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 50
Troubleshooting Flowchart 2.8-Nonfunctioning Port Replicator ( . Y Port Replicator operating? N Remove notebook, reseat all internal parts, and replace any damaged items in Port Replicator. Done Reinstall notebook 4. Switch box 5. Port Replicator motor mechanism 2-18 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 51
-No OS Loading, CD- or DVD-ROM Drive" No OS loading from network, go to "Flowchart 2.20-No Network/Modem Connection" *NOTE: Before beginning to troubleshoot, always check cable connections, cable ends, and drives for bent or damaged pins. Maintenance and Service Guide 2-19 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 52
Troubleshooting Flowchart 2.10-No OS Loading, Hard Drive, Part 1 OS not loading from hard drive. Y Nonsystem disk message? N Reseat external hard drive. Go to "Flowchart 2.11-No OS Loading, Hard Drive, Part Drive" Go to "Flowchart 2.17-Nonfunctioning Device" 2-20 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 53
Troubleshooting Flowchart 2.11-No OS Loading, Hard Drive, Part 2 Continued from "Flowchart 2.10-No OS Loading, Hard Drive, Part 1" N CD or diskette in drive? Y 1. Replace hard drive. (if applicable). Go to "Flowchart 2.12-No OS Loading, Hard Drive, Part 3" Maintenance and Service Guide 2-21 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 54
Troubleshooting Flowchart 2.12-No OS Loading, Hard Drive, Part 3 Continued from "Flowchart 2.11-No OS Loading, Hard Drive, Part 2" N System files on hard drive? Y Install OS and reboot. Y Virus on hard ? Replace hard drive. Y Done Replace hard drive. Done 2-22 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 55
Troubleshooting Flowchart 2.13-No OS Loading, Diskette Drive notebook. Clear CMOS. Refer to Section "1.3 Clearing a Password" for instructions. Check diskette for system files. Try different diskette. Y Nonsystem disk to "Flowchart 2.17-Nonfunctioning Device" Maintenance and Service Guide 2-23 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 56
Troubleshooting Flowchart 2.14-No OS Loading, CD- or DVD-ROM Drive Y N No to "Flowchart 2.17-Nonfunctioning Device" Clear CMOS. Refer to Section "1.3 Clearing a Password" for instructions. Correct boot order using the Setup utility. Go to "Flowchart 2.17-Nonfunctioning Device" 2-24 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 57
Troubleshooting Flowchart 2.15-No Audio, Part 1 Y No audio. Turn up audio internally or externally. Audio? N Done Y Notebook in Port Replicator (if applicable)? N Undock N Internal audio? Go to "Flowchart 2.16-No Audio, Part 2" Y Go to "Flowchart 2.16-No Audio, Part Service Guide 2-25 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 58
Troubleshooting Flowchart 2.16-No Audio, Part 2 Continued from "Flowchart 2.15-No Audio, Part 1" N Audio driver in OS configured? Y Reload audio drivers. N Correct drivers for application? Y Load drivers audio board (if applicable). 3. Replace system board. 2-26 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 59
Troubleshooting Flowchart 2.17-Nonfunctioning Device Nonfunctioning device. Reseat device. Unplug the nonfunctioning device from the notebook, and to "Flowchart 2.9-No Operating System (OS) Loading" N Device boots properly? Y Done Replace diskette drive. Done Maintenance and Service Guide 2-27 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 60
Troubleshooting Flowchart 2.18-Nonfunctioning Keyboard Keyboard not operating properly. Connect notebook to good external keyboard. N External device if applicable). N OK? Y Replace internal keyboard or cable. Y Done OK? N Replace system board. Done 2-28 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 61
Troubleshooting Flowchart 2.19-Nonfunctioning Pointing Device Pointing device not operating properly. Connect notebook to good external pointing device applicable). N OK? Y Replace internal pointing device or cable. Y Done OK? N Replace system board. Done Maintenance and Service Guide 2-29 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 62
to nondigital line. N NIC/modem configured in OS? Y Reload drivers and reconfigure. N Y OK? Done Disconnect all power from the notebook and open. Reseat NIC/modem (if applicable). Replace NIC/modem (if applicable). Y OK? N Done Replace system board. 2-30 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 63
parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook. Serial Number Location Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 64
Illustrated Parts Catalog 3.2 Notebook Major Components Notebook Major Components 3-2 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 65
Part Number Display assemblies 14.1-inch, TFT, SXGA+ 14.1-inch, TFT, XGA 344397-001 344396-001 Miscellaneous Plastics Kit (includes the following components) 344411-001 Left and right display hinge covers RTC battery Keyboard plate Memory -031 344391-001 Maintenance and Service Guide 3-3 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 66
Illustrated Parts Catalog Notebook Major Components 3-4 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 67
Major Components (Continued) Item Description Spare Part Number 5 Top cover (includes TouchPad) -001 344404-001 9 Modem board 325521-001 10 Button board 346883-001 11 Memory expansion boards, 333-MHz 1024-MB DDR 512-MB DDR 256-MB DDR 336579 001 Maintenance and Service Guide 3-5 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 68
Illustrated Parts Catalog Notebook Major Components 3-6 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 69
(Continued) Item Description Spare Part Number 13 MultiBay devices 24X -001 14 System boards Includes 64-MB discrete video memory Includes 32-MB discrete video memory 346885-001 344401-001 15 LED board (includes cable card 379336-001 *not illustrated Maintenance and Service Guide 3-7 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 70
Illustrated Parts Catalog 3.3 Miscellaneous Plastics Kit Miscellaneous Plastics Kit Components 3-8 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 71
Left and right display hinge covers 2 RTC battery 3 Mini PCI compartment cover 4 Bluetooth cover 5 Battery bezel 6 Memory shield 7 Keyboard plate 8 Notebook feet (4) 9 PC Card slot space savers (2) * Integrated smart card bezel *not illustrated Maintenance and Service Guide 3-9 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 72
3.4 Mass Storage Devices Table 3-3 Mass Storage Devices Spare Part Number Information Item 1 2 Description Hard drives (include -RW combo drive 8X Max DVD-ROM Drive Diskette drive MultiBay battery pack Spare Part Number 344407-001 365438-001 344406-001 344405-001 344404-001 100044-001 346789- - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 73
Illustrated Parts Catalog 3.5 Miscellaneous Carrying cases Table 3-4 ; refer to Appendix C, "Screw Listing" for more information on screw specifications and usage.) 344412-001 ■ Phillips PM3.0×4.0 screw ■ Phillips PM3.0×3.5 screw USB mouse, carbon 164999-001 Maintenance and Service Guide 3-11 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 74
Illustrated Parts Catalog 3.6 Sequential Part Number Listing Table 3-5 Spare Parts: Sequential Part Number Listing Spare Part Number 100044-001 164999-001 173949-001 239704-001 processor, 1.6-GHz Modem board 802.11a/b/g LAN board mini PCI communications board 3-12 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 75
Spare Parts: Sequential Part Number Listing (Continued) Spare Part Number load, Samsung Leather, top load, SG Memory expansion board, 333 MHz, 256-MB DDR Memory expansion board, 333 MHz, 512-MB DDR Memory expansion board, 333 MHz, 1024-MB DDR stick) - France Maintenance and Service Guide 3-13 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 76
Catalog Table 3-5 Spare Parts: Sequential Part Number Listing (Continued) Spare Part Number 344391-061 344391-071 344391-081 344391-091 344391-121 stick) - Slovenia Keyboard (including pointing stick) - Israel Keyboard (including pointing stick) - Switzerland 3-14 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 77
Spare Parts: Sequential Part Number Listing (Continued) Spare Part Number ) Base enclosure (includes speakers) Switch cover System board (includes 64-MB discrete video memory) 30-GB (4200-rpm) hard drive (includes bezel and frame) 40-GB (5400 includes cable) Maintenance and Service Guide 3-15 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 78
Part Number 346885-001 346886-001 347253-001 348276-001 353395-001 356596-001 356597-001 359636-001 360670-001 365438-001 368247-001 368248-001 378538-151 379336-001 Description System board (includes 32-MB discrete video memory - Greece Bk Integrated smart card 3-16 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 79
4 Removal and Replacement Preliminaries This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 screwdriver ■ 5.0-mm - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 80
Service parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and Connectors Ä CAUTION: When servicing cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 81
electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits Maintenance and Service Guide 4-3 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 82
electrostatic-sensitive parts in their containers until the parts arrive at static-free workstations. ■ Place items on a grounded surface before removing them from their containers. ■ Always be properly grounded when touching a sensitive component or assembly. 4-4 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 83
reusable electrostatic-sensitive parts from assemblies in properly grounded tools and equipment. ■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ■ aids and Styrofoam. ■ Handle electrostatic-sensitive components, parts, and assemblies by the case or PCM laminate. - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 84
of one-megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin. 4-6 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 85
with ground cords of one-megohm resistance. ■ Static-dissipative tables or floor mats with hard ties to the ground. ■ Field service kits. ■ Static awareness labels. ■ Material-handling packages. ■ Nonconductive plastic bags, tubes, or boxes. ■ Metal tote boxes. ■ Electrostatic voltage levels and - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 86
4-2 Static-Shielding Materials Material Use Voltage Protection Level Antistatic plastic Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V 4-8 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 87
and replacement procedures. There are fifty-seven screws and standoffs, in fifteen different sizes, that must be removed, replaced, and/or loosened when servicing the notebook. Make special note of each screw size and location during removal and replacement. Refer to Appendix C, "Screw Listing," for - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 88
Removal and Replacement Procedures 5.1 Serial Number Report the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook. Serial Number Location 5-2 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 89
communications 3 board Integrated smart card 0 Keyboard 2 Modem board 2 Memory expansion board 0 Switch cover 2 Keyboard plate 0 Security Module (TPM) 1 Fan assembly 5 Heat sink 4 Processor 0 Display assembly 4 Top cover 16 RTC battery 0 Maintenance and Service Guide 5-3 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 90
Removal and Replacement Procedures Disassembly Sequence Chart (Continued) Section Description # of Screws Removed 5.21 LED board 0 5.22 Button board 2 5.23 System board 5 screws, 2 standoffs 5-4 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 91
Disconnect all external devices connected to the notebook. 3. Disconnect the power cord. 4. Remove the battery pack by following these steps: Spare Part Number Information Battery packs Primary battery pack, Li-Ion, 6-cell, 3.6-Ah, 48-Wh 338669-001 Battery pack, 6-cell 346886-001 Maintenance - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 92
. c. Use the notch in the battery pack to slide the battery pack to the left 2. d. Remove the battery pack. Removing the Battery Pack 5-6 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 93
5. Remove the battery bezel by sliding it down and off of the battery pack. ✎ The battery bezel is included in the Miscellaneous Plastics Kit, spare part number 344411-001. Removing the Battery Bezel Reverse the above procedure to install the battery pack and battery bezel. Maintenance and - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 94
Removal and Replacement Procedures Spare Part Number Information Hard drives (include hard drive frame and connector) 80-GB (5400-rpm) 60-GB (7200-rpm) 60 hard drive security screw 2 that secures the hard drive to the notebook. Removing the Hard Drive Screws 5-8 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 95
Removal and Replacement Procedures d. Lift the hard drive cover up and swing it back 1. e. Use the Mylar tab 2 to slide the hard drive to the left 3 to disconnect it from the system board. f. Remove the hard drive. Removing the Hard Drive Maintenance and Service Guide 5-9 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 96
from the hard drive 5. Removing the Hard Drive Bracket and Connector Reverse the above procedure to reassemble and install the hard drive. 5-10 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 97
Procedures 5.4 Notebook Feet The notebook feet are adhesive-backed rubber pads. The notebook feet are included in the Miscellaneous Plastics Kit, spare part number 344411-001. The notebook feet attach to the base enclosure as illustrated below. Replacing the Notebook Feet Maintenance and - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 98
Removal and Replacement Procedures 5.5 Mini PCI Communications Board Spare Part Number Information Mini PCI communications boards 802.11a/b/g LAN board 802.11b/g LAN board 802.11b/g, 325526-001 325526-291 339742-291 368247-001 368248-001 345641-001 345640-001 5-12 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 99
the cover up and swing it to the left 2. 5. Remove the cover. ✎ The Mini PCI compartment cover is included in the Miscellaneous Plastics Kit, spare part number 344411-001. Removing the Mini PCI Compartment Cover Maintenance and Service Guide 5-13 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 100
a modem is installed in this compartment, disconnect the modem cable from the modem 3. Disconnecting the Cables from the Mini PCI Communications Board 5-14 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 101
from the socket at a 45-degree angle 2. Removing the Mini PCI Communications Board Reverse the above procedure to install a Mini PCI communications board. Maintenance and Service Guide 5-15 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 102
Removal and Replacement Procedures 5.6 MultiBay Device Spare Part Number Information MultiBay devices 24X Max CD-ROM drive 24X Max DVD/CD-RW combo drive the MultiBay device 2. Removing a MultiBay Device Reverse the above procedure to install a MultiBay device. 5-16 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 103
Removal and Replacement Procedures 5.7 Bluetooth Wireless Communications Board Spare Part Number Information Bluetooth wireless communications board 348276-001 1. Prepare the notebook for the cable 3 from the Bluetooth board. Removing the Bluetooth Cover Maintenance and Service Guide 5-17 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 104
secure the Bluetooth board to the Bluetooth cover 2. 7. Remove the cover from the board. ✎ The Bluetooth cover is included in the Miscellaneous Plastics Kit, spare part number 344411-001. Removing the Bluetooth Board Reverse the above procedure to install a Bluetooth board. 5-18 Maintenance and - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 105
Removal and Replacement Procedures 5.8 Integrated Smart Card Spare Part Number Information Integrated smart card 379336-001 ✎ The integrated smart card The integrated smart card bezel is included in the Miscellaneous Plastics Kit, spare part number 344411-001. Maintenance and Service Guide 5-19 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 106
smart card. 6. Remove the card from the slot 2. Removing the Smart Card Reverse the above procedure to install the integrated smart card. 5-20 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 107
Removal and Replacement Procedures 5.9 Keyboard Spare Part Number Information Keyboards (include pointing stick) Brazil Czech Republic Denmark European France French Canada (refer to Section 5.3). 2. Turn the notebook upside down, with the front facing you. Maintenance and Service Guide 5-21 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 108
Removal and Replacement Procedures 3. Remove the two T8M2.5×11.0 screws that secure the keyboard to the notebook. Removing the Keyboard Screws 5-22 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 109
you 1. 7. Lift the rear edge of the keyboard up and swing it forward 2 until it rests on the palm rest. Releasing the Keyboard Maintenance and Service Guide 5-23 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 110
keyboard cable is attached and disconnect the cable 4. Disconnecting the TouchPad and Keyboard Cables Reverse the above procedure to install the keyboard. 5-24 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 111
Removal and Replacement Procedures 5.10 Modem Board Modem board Spare Part Number Information 325521-001 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Release the Modem Board Reverse the above procedure to install the modem board. Maintenance and Service Guide 5-25 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 112
the memory shield and swing it up and to the right 1 until it rests at a 45-degree angle. 4. Slide the shield to the left 2 to remove it. ✎ The memory shield is included in the Miscellaneous Plastics Kit, spare part number 344411-001. Removing the Memory Shield 5-26 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 113
the retaining tabs 1 that secure the memory expansion board to the socket. The board rises up. 6. Pull the board away from the socket at a 45-degree angle 2. Removing a Memory Expansion Board Reverse the above procedure to install a memory expansion board. Maintenance and Service Guide 5-27 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 114
Removal and Replacement Procedures 5.12 Switch Cover Switch cover Spare Part Number Information 344400-001 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Remove the keyboard switch cover to the notebook. Removing the Switch Cover Screws 5-28 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 115
switch cover up and forward 2. 10. Remove the switch cover. Removing the Switch Cover Reverse the above procedure to install the switch cover. Maintenance and Service Guide 5-29 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 116
Procedures 5.13 Keyboard Plate ✎ The keyboard plate is included in the Miscellaneous Plastics Kit, spare part number 344411-001. 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Remove the the above procedure to install the keyboard plate. 5-30 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 117
Removal and Replacement Procedures 5.14 Security Module (TPM) Spare Part Number Information Security Module (TPM) 345856-001 1. Prepare the notebook for disassembly (refer to Section 5.3). Module Reverse the above procedure to install the security card. Maintenance and Service Guide 5-31 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 118
Removal and Replacement Procedures 5.15 Fan Assembly Fan assembly Spare Part Number Information 345065-001 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Remove the secure the fan assembly to the notebook. Removing the Fan Assembly Screws 5-32 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 119
Removal and Replacement Procedures 7. Lift the left side of the fan assembly 1 until it rests at an angle. 8. Slide the fan assembly up and to the left 2 to remove it from the notebook. Removing the Fan Assembly Maintenance and Service Guide 5-33 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 120
Removal and Replacement Procedures 9. Remove the three PM2.0×3.0 screws 1 that secure the fan to the fan housing. 10. Remove the fan 2. Removing the Fan from the Fan Assembly Reverse the above procedure to install the fan assembly. 5-34 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 121
Removal and Replacement Procedures 5.16 Heat Sink Heat sink Spare Part Number Information 344410-001 1. Prepare the notebook for disassembly (refer to Section 5.3) and remove the following the heat sink bracket to the system board. Removing the Heat Sink Maintenance and Service Guide 5-35 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 122
forward 2 until the cooling fins 3 clear the top cover. 5. Lift the heat sink straight up to remove it. Removing the Heat Sink 5-36 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 123
grease to both surfaces. Removing the Thermal Grease From the Heat Sink and Processor Reverse the above procedure to install the heat sink. Maintenance and Service Guide 5-37 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 124
Removal and Replacement Procedures 5.17 Processor Spare Part Number Information Processors (include thermal grease) Intel Pentium M (Banias) processor, 1.7-GHz Intel Pentium M (Banias) processor, (refer to Section 5.15) ❏ Heat sink (refer to Section 5.16) 5-38 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 125
be aligned in the lower right corner when you install the processor. Removing the Processor Reverse the above procedure to install the processor. Maintenance and Service Guide 5-39 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 126
Removal and Replacement Procedures 5.18 Display Assembly Spare Part Number Information Display assemblies 14.1-inch, TFT, SXGA+ to Section 5.5). 3. Remove the following components: ❏ Keyboard (refer to Section 5.9) ❏ Memory shield (refer to Section 5.11) ❏ Switch cover (refer to Section 5.12) ❏ - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 127
in the top cover. 6. Remove the left and right wireless antenna cables from the hole 4 in the system board. Disconnecting the Display Cables Maintenance and Service Guide 5-41 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 128
following screws: 1 Two T8M2.5×9.0 screws from the rear panel 2 Two T8M2.5×9.0 screws from the bottom of the notebook Removing the Display Screws 5-42 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 129
, remove the left 2 and right 2 display hinge covers from the display assembly. ✎ The display hinge covers are included in the Miscellaneous Plastics Kit, spare part number 344411-001. Removing the Display Assembly Reverse the above procedure to install the display assembly. Maintenance and - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 130
Part Number Information Top cover (includes TouchPad) 344398-001 1. Prepare the notebook for disassembly (refer to Section 5.3) and remove the following components: ❏ Keyboard (refer to Section 5.9) ❏ Memory notebook upside down, with the rear panel facing you. 5-44 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 131
from the MultiBay 3 Two PM2.5×3.5 screws from the hard drive bay 4 Two T8M2.5×5.5 screws from the rear panel Removing the Top Cover Screws Maintenance and Service Guide 5-45 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 132
connectors 6 from the top cover. 9. Remove the top cover. Removing the Top Cover Reverse the above procedure to install the top cover. 5-46 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 133
Plastics Kit, spare part number 344411-001. 1. Prepare the notebook for disassembly (refer to Section 5.3) and remove the following components: ❏ Keyboard (refer to Section 5.9) ❏ Memory shield (refer to Turn the top cover upside down, with the front facing you. Maintenance and Service Guide 5-47 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 134
Removal and Replacement Procedures 3. Lift the RTC battery out of the top cover clip. Removing the RTC Battery Reverse the above procedure to install the RTC battery. 5-48 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 135
Part Number Information LED board (includes cable) 346884-001 1. Prepare the notebook for disassembly (refer to Section 5.3) and remove the following components: ❏ Keyboard (refer to Section 5.9) ❏ Memory the top cover upside down, with the front facing you. Maintenance and Service Guide 5-49 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 136
cable 5. 6. Remove the LED board actuator 6 from the notebook. Removing the LED Board Reverse the above procedure to install the LED board. 5-50 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 137
board Spare Part Number Information 346883-001 1. Prepare the notebook for disassembly (refer to Section 5.3) and remove the following components: ❏ Keyboard (refer to Section 5.9) ❏ Memory shield ( 2. Turn the top cover upside down, with the front facing you. Maintenance and Service Guide 5-51 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 138
it from the system board 2. 5. Remove the button board. Removing the Button Board Reverse the above procedure to install the button board. 5-52 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 139
System Board Spare Part Number Information System boards Includes 64-MB discrete video memory Includes 32-MB discrete video memory 346885-001 board (refer to Section 5.7) ■ Modem board (refer to Section 5.10) ■ Memory expansion boards (refer to Section 5.11) ■ Processor (refer to Section 5.17) - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 140
the following components: ❏ MultiBay device (refer to Section 5.6) ❏ Keyboard (refer to Section 5.9) ❏ Memory shield (refer to Section 5.11) ❏ Switch cover (refer to Section 5.12) ❏ Keyboard plate ( (refer to Section 5.21) ❏ Button board (refer to Section 5.22) 5-54 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 141
a 5.0-mm socket to remove the two HM2.5×9.0 standoffs 3 that secure the system board to the notebook. Removing the System Board Screws and Standoffs Maintenance and Service Guide 5-55 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 142
, and then lift it straight up to remove it 2. Removing the System Board Reverse the above procedure to install the system board. 5-56 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 143
This chapter provides physical and performance specifications. Table 6-1 Notebook Dimensions Height Width Depth 3.40 cm 31.78 cm 26.19 cm Weight With 6-cell battery pack and 1.34 in 12.51 in 10.31 in 4.96 lb 5.42 lb 50°F to 95°F 41°F to 95°F -4°F to 140°F Maintenance and Service Guide 6-1 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 144
Specifications Table 6-1 Notebook (Continued) Relative humidity (noncondensing) Operating Nonoperating 10% to 90% 5% to 95%, 38.7°C (101.6°F) maximum specify thermal limits for plastic surfaces. The notebook operates well within this range of temperatures. 6-2 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 145
Specifications Table 6-2 14.1-inch, SXGA+, TFT Display Dimensions Height Width Diagonal 28.6 cm 21.4 cm 35.7 cm 11.2 in Backlight CCFT Character display 80 × 25 Total power 4 W consumption Viewing angle +/-40° horizontal, +20/-40° vertical typical Maintenance and Service Guide 6-3 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 146
Specifications Table 6-3 14.1-inch, XGA, TFT Display Dimensions Height Width Diagonal 28.6 cm 21.4 cm 35.7 cm 11.2 in Backlight CCFT Character display 80 × 25 Total power 4 W consumption Viewing angle +/-40° horizontal, +20/-40° vertical typical 6-4 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 147
5° to 55° C (41° to 131° F) 5° to 55° C (41° to 131° F) 5° to 55° C (41° to 131° F) 11 GB = 1,073,741,824 bytes. 2Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the HP Customer Care Center for details. Maintenance and Service Guide 6-5 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 148
Specifications Table 6-5 External AC Adapter Weight 0.29 kg Power supply Operating voltage Operating current Operating frequency range Maximum transient 90 in off mode or Standby System on (depending on system power consumption) 2 to 3 hours 3 to 5 hours 6-6 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 149
Specifications Table 6-7 Optional High-Capacity 8-Cell, Li-Ion Battery Pack Dimensions Height Width Depth Weight 1.90 cm 7.60 cm 14.70 cm Recharge time System in off mode or Standby System on (depending on system power consumption) 2 to 3 hours 3 to 5 hours Maintenance and Service Guide 6-7 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 150
Specifications Table 6-8 Optional MultiBay 8-Cell, Li-Ion Battery Pack Dimensions Height Width Depth Weight 1.30 cm 13.20 cm 13.90 cm °F Recharge time System in off mode or Standby System on (depending on system power consumption) 2 to 3 hours 3 to 5 hours 6-8 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 151
Specifications Table 6-9 24X DVD/CD-RW Combo Drive and 24X CD-ROM Drive Applicable disc DVD-5, DVD-9, DVD-10 CD-ROM (Mode 1 and 2) CD cm 4.72 in 3.15 in Disc thickness 1.2 mm 0.047 in Track pitch 0.74 µm Access time Random Full stroke < 150 ms < 225 ms Maintenance and Service Guide 6-9 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 152
Specifications Table 6-9 24X DVD/CD-RW Combo Drive and 24X CD-ROM Drive (Continued) Audio output level Line-out, 0.7 Vrms Cache buffer 128 KB/s 1X CD rate) 10,800 KB/s (1352 KB/s at 1X DVD rate) 16.6 MB/s Startup time < 15 seconds Stop time < 6 seconds 6-10 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 153
Specifications Table 6-10 8X DVD-ROM Drive and DVD+RW/R and CD-RW Combo Drive Applicable disc DVD-5, DVD-9, DVD-10 CD-ROM (Mode 1 and 2) CD KB/s at 1X CD rate) 10,800 KB/s (1352 KB/s at 1X DVD rate) 16.6 MB/s Startup time < 10 seconds Stop time < 3 seconds Maintenance and Service Guide 6-11 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 154
Specifications Table 6-11 System DMA Hardware DMA System Function DMA0 Available for audio DMA1* Entertainment audio (default; alternate = DMA0, DMA3, Available for PC Card DMA6 Not assigned DMA7 Not assigned *PC Card controller can use DMA 1, 2, or 5. 6-12 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 155
Specifications Table 6-12 System Interrupts Hardware System IRQ Function IRQ0 System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ3 or IRQ4. *Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. Maintenance and Service Guide 6-13 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 156
Specifications I/O Address (hex) 000 - 00F 010 - 01F 020 - 021 022 - 024 025 - 03F 02E - 02F 040 - 05F 044 - 05F 060 061 062 - Keyboard controller Unused NMI enable/real time clock (RTC) Unused DMA page registers Unused Port A Unused Interrupt controller no. 2 6-14 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 157
Specifications Table 6-13 System I/O Addresses (Continued) I/O Address (hex) System Function (shipping configuration) 0A2 - 0BF Unused 0C0 - 0DF DMA Unused 280 - 2AB Unused 2A0 - 2A7 Unused 2A8 - 2E7 Unused 2E8 - 2EF Reserved serial port Maintenance and Service Guide 6-15 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 158
Specifications Table 6-13 System I/O Addresses (Continued) I/O Address OPL3 38C - 3AF Unused 3B0 - 3BB VGA 3BC - 3BF Reserved (parallel port/no EPP support) 3C0 - 3DF VGA 3E0 - 3E1 PC Card controller in CPU 3E2 - 3E3 Unused register (PCIDIVO-1) 6-16 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 159
A Connector Pin Assignments Table A-1 RJ-45 Network Interface Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused Pin Signal 5 Unused 6 Receive - 7 Unused 8 Unused Maintenance and Service Guide A-1 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 160
Connector Pin Assignments Table A-2 RJ-11 Modem Pin Signal 1 Unused 2 Tip 3 Ring Pin Signal 4 Unused 5 Unused 6 Unused Table A-3 Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - A-2 Pin Signal 3 Data + 4 Ground Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 161
analog Pin Signal 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock Maintenance and Service Guide A-3 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 162
Connector Pin Assignments Table A-6 Audio Line-Out Pin Signal 1 Audio out Pin Signal 2 Ground Table A-7 Microphone Pin Signal 1 Audio in Pin Signal 2 Ground A-4 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 163
16 Initialize paper 17 Select in 18 Ground 19 Ground 20 Ground 21 +5VS 22 PTF 23 EXTFDD_VCC (+5V) 24 Ground 25 Ground Maintenance and Service Guide A-5 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 164
Connector Pin Assignments Table A-9 Serial Pin Signal 1 Carrier detect 2 Receive data 3 Transmit data 4 Data terminal ready 5 Ground Pin Signal 6 Data set ready 7 Ready to send 8 Clear to send 9 Ring indicator A-6 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 165
use in other countries must meet the requirements of the country where the notebook is used. For more information on power cord requirements, contact an HP authorized reseller or service provider. Maintenance and Service Guide B-1 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 166
of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the notebook. B-2 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 167
Power Cord Requirements Country-Specific Requirements 3-Conductor Power Cord Requirements Country Applicable Note Accredited Agency Number Australia EANSW 1 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV 1 Maintenance and Service Guide B-3 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 168
or VCTF, 3-conductor, 1.00 mm2 conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration. B-4 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 169
C Screw Listing This appendix provides specification and reference information for the screws used in the notebook. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 344412-001. Maintenance and Service Guide C-1 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 170
.0 mm 2.0 mm 4.0 mm Where used: 3 Two alignment pins that secure the hard drive frame and connector to the hard drive (documented in Section 5.3) C-2 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 171
Screw Listing Torx T5M3.0×4.0 Screw, Phillips PM3.0×3.5 Screw, and Hex M2.0×10.0 Alignment Pin Locations Maintenance and Service Guide C-3 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 172
Screw Listing Table C-4 Phillips PM3.0×4.0 Screw mm Color Qty. Length Black 1 4.0 mm Where used: One screw that secures the hard drive to the notebook (documented in Section 5.3) Thread 3.0 mm Head Width 4.0 mm Phillips PM3.0×4.0 Screw Location C-4 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 173
Screw Listing Table C-5 Torx T8M2.5×5.0 Screw mm Color Qty. Length Thread Black 13 5.0 mm 2.5 mm Where used: One screw that secures the hard drive cover to the notebook (documented in Section 5.3) Head Width 4.0 mm Torx T8M2.5×5.0 Screw Location Maintenance and Service Guide C-5 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 174
Screw Listing Table C-5 Torx T8M2.5×5.0 Screw (Continued) mm Color Qty. Length Thread Black 13 5.0 mm 2.5 mm Where used: One screw that secures the fan assembly to the notebook (documented in Section 5.15) Head Width 4.0 mm Torx T8M2.5×5.0 Screw Location C-6 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 175
Screw Listing Table C-5 Torx T8M2.5×5.0 Screw (Continued) mm Color Qty. Length Black 13 5.0 mm Where used: Four screws that secure the heat sink to the notebook (documented in Section 5.16) Thread 2.5 mm Head Width 4.0 mm Torx T8M2.5×5.0 Screw Locations Maintenance and Service Guide C-7 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 176
Section 5.22) 2 Five screws that secure the system board to the notebook (documented in Section 5.23) Head Width 4.0 mm Torx T8M2.5×5.0 Screw Locations C-8 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 177
2.5 mm 4.0 mm Where used: One screw that secures the Mini PCI compartment cover to the notebook (documented in Section 5.5) Phillips M2.5×3.5 Screw Location Maintenance and Service Guide C-9 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 178
used: Two screws that secure the modem board to the notebook (documented in Section 5.10) Head Width 4.0 mm Phillips PM2.5×3.5 Screw Locations C-10 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 179
Screw Listing Table C-7 Phillips PM2.0×5.0 Screw mm Color Qty. Length Thread Black 1 5.0 mm 2.0 mm Where used: One screw that secures the Bluetooth cover to the notebook (documented in Section 5.7) Head Width 4.0 mm Phillips PM2.0×5.0 Screw Locations Maintenance and Service Guide C-11 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 180
used: Two screws that secure the Bluetooth board to the Bluetooth cover (documented in Section 5.7) Head Width 3.5 mm Phillips PM1.5×3.0 Screw Locations C-12 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 181
: Three screws that secure the fan to the fan housing (documented in Section 5.15) Thread 1.5 mm Head Width 3.5 mm Phillips PM1.5×3.0 Screw Locations Maintenance and Service Guide C-13 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 182
Screw Listing Table C-9 Torx T8M2.5×11.0 Screw mm Color Qty. Length Silver 2 11.0 mm Where used: Two screws that secure the keyboard to the notebook (documented in Section 5.9) Thread 2.5 mm Head Width 5.0 mm Torx T8M2.5×11.0 Screw Locations C-14 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 183
Section 5.12) 2 Four screws that secure the display assembly to the notebook (documented in Section 5.18) Head Width 5.0 mm Torx T8M2.5×9.0 Screw Locations Maintenance and Service Guide C-15 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 184
screws that secure the top cover to the notebook (documented in Section 5.19) Thread 2.5 mm Head Width 5.0 mm Torx T8M2.5×9.0 Screw Locations C-16 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 185
Screw Listing Table C-11 Torx T8M2.5×7.0 Screw mm Color Qty. Length Thread Black 1 7.0 mm 2.5 mm Where used: One screw that secures the fan assembly to the notebook (documented in Section 5.15) Head Width 5.0 mm Torx T8M2.5×7.0 Screw Locations Maintenance and Service Guide C-17 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 186
top cover to the notebook (three in the MultiBay, two in the hard drive bay; documented in Section 5.6) Phillips M2.0×3.5 Screw Locations C-18 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 187
Screw Listing Table C-13 Torx T8M2.5×5.5 Screw mm Color Qty. Length Black 2 5.5 mm Where used: Two screws that secure the top cover to the notebook (documented in Section 5.19) Thread 2.5 mm Head Width 5.0 mm Torx T8M2.5×5.5 Screw Locations Maintenance and Service Guide C-19 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 188
Screw Listing Table C-14 Hex M2.5×9.0 Standoffs mm Color Qty. Length Thread Silver 2 9.0 mm 2.5 mm Where used: Two standoffs that secure the system board to the notebook (documented in Section 5.23) Head Width Hex M2.5×9.0 Standoff Locations C-20 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 189
Screw Listing Table C-15 Phillips M3.5×3.0 Screw mm Color Qty. Length Thread Black 1 3.0 mm 2.0 mm Where used: One screw that secures the security card to the system board (documented in Section 5.14) Head Width 3.5 mm Phillips M3.5×3.0 Screw Location Maintenance and Service Guide C-21 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 190
Index A AC adapter spare part number 3-12 specifications 6-6 AC power connector, location 1-17 applications key, location 1-19 audio line-out jack location 1-15 pin assignments A-4 audio troubleshooting 2-25 B base enclosure illustrated 3-6 spare part number 3-7 battery bay, location 1-24 battery - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 191
drive, spare part number 3-7, 3-10 display assembly illustrated 3-2 removal 5-40 spare part numbers 3-3, 5-40 specifications 6-3, 6-4 display hinge cover illustrated 3-2, 3-8 removal 5-43 display lid switch, location 1-21 display release latch, location 1-15 Index-2 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 192
disassembly 5-10 illustrated 3-4 OS loading problems 2-20 removal 5-8 spare part numbers 3-5, 3-10, 5-8 specifications 6-5 hard drive bay, location 1-15 3-4 removal 5-35 spare part number 3-5, 5-35 I I/O address specifications 6-14 infrared port, location 1-15 Maintenance and Service Guide Index-3 - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 193
board illustrated 3-4 removal 5-25 spare part number 3-5, 5-25 modem jack, pin assignments A-2 modem, troubleshooting 2-30 monitor connector location 1-17 pin assignments A-3 mouse, spare part number 3-11 MultiBay battery pack, spare part number 3-7, 3-10 Index-4 Maintenance and Service Guide - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 194
, 2-27 notebook feet illustrated 3-8 locations 5-11 notebook specifications 6-1 num lock key, location 1-19 num lock light, location 1-20 numeric keypad, location 1-19 O operating system loading, troubleshooting 2-19 optical drive, spare part numbers 3-7 P packing precautions 4-4 parallel connector - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 195
number 3-11, 3-15, 5-31 serial connector location 1-17 pin assignments A-6 serial number 3-1, 5-2 service considerations 4-2 smart card removal 5-19 spare part number 3-7, 3-16, 5-19 specifications AC adapter 6-6 battery pack 6-6, 6-7, 6-8 CD-ROM drive 6-9 display 6-3, 6-4 DMA 6-12 DVD+RW/R and - HP Nc6000 | HP Compaq nc6000 Notebook PC - Maintenance and Service Guide - Page 196
troubleshooting 2-16 volume control buttons, location 1-15 W Windows logo key, location 1-19 wireless LAN card illustrated 3-6 removal 5-12 spare part numbers 3-7, 5-12 wireless on/off button, location 1-21 wireless on/off light, location 1-23 workstation precautions 4-5 Maintenance and Service
Maintenance and Service
Guide
HP Compaq nc6000 Business Notebook
Document Part Number: 335167-004
July 2006
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.