HP Nc6220 HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu
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- HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 1
Guide HP Compaq nc6220 and nc6230 Notebook PC Document Part Number: 371035-003 February 2006 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 2
be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Compaq nc6220 and nc6230 Notebook PC Third Edition February 2006 First Edition February 2005 Document Part Number: 371035-003 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 3
the Computer 1-4 1.3 Power Management 1-5 1.4 External Components 1-6 1.5 Design Overview 1-22 2 Troubleshooting 2.1 Computer Setup 2-1 2.2 Troubleshooting Flowcharts 2-5 3 Software Update and Recovery 3.1 Software Updates 3-1 3.2 System Recovery 3-6 Maintenance and Service Guide iii - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 4
4-14 4.5 Mass Storage Devices 4-16 4.6 Miscellaneous (Not Illustrated 4-17 4.7 Sequential Part Number Listing 4-20 5 Removal and Replacement Preliminaries 5.1 Tools Required 5-1 5.2 Service Considerations 5-2 5.3 Preventing Damage to Removable Drives 5-3 5.4 Preventing Electrostatic Damage - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 5
6 Removal and Replacement Procedures 6.1 Serial Number 6-2 6.2 Disassembly Sequence Chart 6-3 6.3 Preparing the Computer for Disassembly 6-5 6.4 Hard Drive 6-7 6.5 Computer Feet 6-11 6.6 Bluetooth Board 6-12 6.7 MultiBay II Device 6-13 6.8 External Memory Module 6-14 6.9 Keyboard 6-16 6.10 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 6
Contents 7 Specifications A Connector Pin Assignments B Power Cord Set Requirements C Screw Listing D Display Component Recycling Index vi Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 7
1 Product Description The HP Compaq nc6220 and nc6230 Notebook PCs offer advanced modularity, Intel® Pentium® M and Celeron® M processors, and extensive multimedia support. HP Compaq nc6220 and nc6230 Notebook PCs Maintenance and Service Guide 1-1 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 8
Windows® XP Home Edition or Windows XP Professional, varying by computer model ■ Full-size Windows keyboard with embedded numeric keypad ■ TouchPad pointing device, including a dedicated vertical scroll region ■ Integrated 10Base-T/100Base-TX Ethernet local area network (LAN) network interface card - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 9
) and 16-bit PC Cards, varying by computer model ■ External 65-watt AC adapter with 3-wire power cord, varying by computer model ■ 6-cell Li-Ion battery pack ■ Stereo speakers ■ Volume up, volume mute, and volume down buttons ■ Support for the following optical drives: ❏ DVD-ROM Drive ❏ DVD+RW/R and - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 10
battery). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the computer. 5. Connect AC power to the computer. Do not reinsert any battery packs at this time. 6. Turn on the computer. All passwords and all CMOS settings have been cleared. 1-4 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 11
Product Description 1.3 Power Management The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features: ■ Standby ■ Hibernation ■ Setting customization by the user ■ Hotkeys for setting the level - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 12
on the front of the computer are shown below and described in Table 1-1. Front Components Item 1 2 Component Wireless light Power light Table 1-1 Front Components Function On: an integrated wireless device has been turned on. ■ On: Computer is turned on. ■ Blinking: Computer is in standby. ■ Off - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 13
power source, the light is turned off until the battery reaches a low-battery condition. Integrated Drive Electronics (IDE) drive light On: A drive in the hard drive bay or MultiBay II is being accessed. Display release latch Opens the computer. Infrared port Provides wireless communication - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 14
Product Description The external components on the right side of the computer are shown below and described in Table 1-2. Right-Side Components 1-8 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 15
sound. Audio-in (microphone) jack Connects an optional microphone. USB ports (2) Connects USB 1.1- and 2.0-compliant devices to the computer using a standard USB cable. MultiBay II Holds a MultiBay II device. Serial port Connects an optional serial device. Maintenance and Service Guide 1-9 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 16
cable to the computer. Ä The purpose of security solutions is to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen. RJ-45 (network) jack Connects a network cable. RJ-11 (modem) jack Connects the modem cable. 1-10 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 17
compliant devices to the computer using a standard USB cable. PC Card slot Supports optional Type I or Type II PC Cards. PC Card eject button Ejects an optional PC Card from the PC Card slot. Smart card reader Accepts smart cards. SD Memory Card slot Accepts Secure Digital (SD) Memory Cards - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 18
Product Description The external components on the rear panel of the computer are shown below and described in Table 1-4. Rear Panel Components 1-12 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 19
an optional S-Video device such as a television, VCR, camcorder, overhead projector, or video capture card by means of an optional, standard (4-pin) S-Video cable. The extra 3 pins also enable an optional S-Video-to-composite adapter to be used with the computer. Maintenance and Service Guide 1-13 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 20
Product Description The standard keyboard components of the computer are shown below and described in Table 1-5. Standard Keyboard Components 1-14 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 21
3 4 5 6 7 8 Table 1-5 Standard Keyboard Components Component Function f1 to f12 keys (12) with a function key or the esc key. Windows logo key Displays the Windows Start menu. Windows applications key Displays a shortcut menu for items beneath lock light. Maintenance and Service Guide 1-15 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 22
Product Description The computer top components are shown below and described in Table 1-6. Top Components, Part 1 1-16 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 23
. Display switch Initiates standby if the display is closed while the computer is turned on. Wireless button Wireless light Enables/disables the WLAN and Bluetooth® devices. On: An integrated wireless device is hardware enabled. Presentation mode button Turns on Presentation mode. Caps - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 24
Product Description The computer top components are continued below and described in Table 1-7. Top Components, Part 2 1-18 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 25
4 5 6 7 Table 1-7 Top Components, Part 2 Component Function Volume down button Decreases computer sound. Volume up button Increases computer sound. Pointing stick Moves the pointer and selects , such as scrolling, selecting, and double-clicking. Maintenance and Service Guide 1-19 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 26
Product Description The external components on the bottom of the computer are shown below and described in Table 1-8. Bottom Components 1-20 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 27
the battery bay. Travel battery connector Connects an optional travel battery. Expansion memory module compartment Accepts one optional memory module. Hard drive bay Holds the primary hard drive. Docking connector Connects the computer to an optional docking device. Primary battery release - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 28
"Removal and Replacement Procedures," for disassembly steps. The system board provides the following device connections: ■ Memory module ■ Mini PCI communications devices ■ Hard drive ■ Display ■ Keyboard and TouchPad ■ Audio ■ Intel Pentium M and Intel Celeron M processors ■ PC Card Ä CAUTION: To - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 29
technicians trained by HP should repair this equipment. All troubleshooting and repair procedures replacement or printed wiring board modification may void any warranty or exchange allowances. 2.1 Computer Setup Computer to the Computer Setup menu, press esc. Maintenance and Service Guide 2-1 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 30
the Main Menu Select System Information Table 2-1 Main Menu To Do This ■ Change the system time and system date. ■ View identification information about the computer. ■ View specification information about the processor, memory and cache size, and system ROM. 2-2 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 31
when a power-on password has been set. Enable/disable: ■ QuickLock ■ QuickLock on Standby ■ QuickBlank ✎ To enable QuickLock on Standby or QuickBlank, you must first enable QuickLock. Device Security Enable/disable: ■ Diskette drive startup* ■ CD-ROM or diskette startup ✎ Settings for a DVD-ROM - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 32
abilities. Displays the amount of video memory available on the computer. Selecting from the Tools Menu Select Hard Drive Self Test Table 2-4 Tools Menu To Do This Run a quick comprehensive self test on hard drives in the system that support the test features. 2-4 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 33
"Flowchart 2.5-No Power, Part 4" 2.6 "Flowchart 2.6-No Video, Part 1" 2.7 "Flowchart 2.7-No Video, Part 2" 2.8 "Flowchart 2.8-Nonfunctioning Docking Device (if applicable)" 2.9 "Flowchart 2.9-No Operating System (OS) Loading" 2.10 "Flowchart 2.10-No OS Loading, Hard Drive, Part 1" 2.11 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 34
2.15-No Audio, Part 1" 2.16 "Flowchart 2.16-No Audio, Part 2" 2.17 "Flowchart 2.17-Nonfunctioning Device" 2.18 "Flowchart 2.18-Nonfunctioning Keyboard" 2.19 "Flowchart 2.19-Nonfunctioning Pointing Device" 2.20 "Flowchart 2.20-No Network/Modem Connection" 2-6 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 35
board, speaker connections. Y Go to "Flowchart 2.6-No Video, Part 1." Go to Y "Flowchart 2.9-No Operating System (OS) Loading." Y Go to "Flowchart 2.15-No Audio, Part 1." N All drives working? N Keyboard/ pointing device working? N Connecting to network or modem? End Go to "Flowchart 2.17 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 36
Troubleshooting Flowchart 2.2-No Power, Part 1 No power (power LED is off). Remove from docking device (if applicable). N Power up on battery power? Y Reset power.* N Power up on battery power? Y Go to "Flowchart 2.3-No Power, Part 2." N Power up on AC power? Y Reset power.* N Power up on - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 37
Troubleshooting Flowchart 2.3-No Power, Part 2 Continued from "Flowchart 2.2-No Power, Part 1." Visually check for debris in battery socket and clean if necessary. Y Power on? Done N Check battery by recharging it, moving it to another computer, or replacing it. N Power on? Y Replace power - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 38
source. Y Power on? N N Power outlet active? Y Replace power cord. Y Power on? N Done Done Try different outlet. External Internal or external AC adapter? Internal Go to "Flowchart 2.5-No Power, Part 4." Replace external AC adapter. N Power on? Y Done Done 2-10 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 39
Replace the following items (if applicable). Check computer operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4. System board* *NOTE: Replace these items as a set to prevent shorting out among components. Maintenance and Service Guide 2-11 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 40
the following one at a time. Test after each replacement. 1. Cable between computer and computer display (if applicable) 2. Display 3. System board N Video OK? Y Try another display. N Internal and external video OK? Y Replace system board. Done Done 2-12 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 41
Troubleshooting Flowchart 2.7-No Video, Part 2 Continued from "Flowchart 2.6-No Video, Part 1." Remove computer from docking device, if connected. Adjust display brightness. Check brightness of external monitor. N Y Go to "A" in Video OK? "Flowchart Video OK? Done 2.6-No Video, Part 1." - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 42
device. Reset monitor cable connector at docking device. Y Docking device Done operating? Y N Docking device operating? N Done Replace the docking device. Remove computer, reseat all internal parts, and replace any damaged items in docking device. 2-14 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 43
Troubleshooting Flowchart 2.9-No Operating System (OS) Loading No OS loading.* Reseat power cord in docking device and power outlet. No OS loading from hard drive, go to "Flowchart 2.10-No OS Loading, Hard Drive, Part 1." No OS loading from diskette drive, go to "Flowchart 2.13-No OS Loading, - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 44
2.11-No OS Loading, Hard Drive, Part 2." Done N Boot from diskette? Y Change boot priority through the Setup utility and reboot. N Boot from hard drive? Y Go to "Flowchart 2.13-No OS Loading, Diskette Drive." Go to "Flowchart 2.17-Nonfunctioning Device." 2-16 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 45
? Y Create partition, and then format hard drive to bootable C:\ prompt. Format hard drive and bring to a bootable C:\ prompt. Y Computer booted? N Go to "Flowchart 2.12-No OS Loading, Hard Drive, Part 3." Load OS using Operating System disc (if applicable). Maintenance and Service Guide 2-17 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 46
be fixed? Y Clean virus. Y OS loading from hard drive? N Y Diagnostics on disc or diskette? N Replace hard drive. Run diagnostics and follow recommendations. N Fix bad sectors. Boot from hard drive? Replace hard drive. Y Done Replace hard drive. Done 2-18 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 47
, retesting after each replacement: ■ Diskette drive Reset the computer. Refer to OS loading? Done Section 1.2, "Resetting the N Computer," for instructions. Change boot priority using the Setup utility. Go to "Flowchart 2.17-Nonfunctioning Device." Maintenance and Service Guide 2-19 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 48
bootable disc. Y Boots from CD or DVD? Done N Y Reseat drive. Boots from CD or DVD? N N Booting from another device? Y Done Go to "Flowchart 2.17-Nonfunctioning Device." Y Reset the computer. Booting order correct? N Refer to Section 1.2, "Resetting the Computer," for instructions. Go to - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 49
. N Y Computer in docking device (if applicable)? N Undock N Internal audio? Y Go to "Flowchart 2.16-No Audio, Part 2." Go to "Flowchart 2.16-No Audio, Part 2." Replace the docking device Go to "Flowchart 2.17-Nonfunctioning Device." N Y Audio? Done Maintenance and Service Guide 2-21 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 50
Troubleshooting Flowchart 2.16-No Audio, Part 2 Continued from "Flowchart 2.15-No Audio, Part 1." N Audio driver in OS configured? Y Reload audio drivers. N Correct drivers for application? Y Load drivers and set configuration in OS. Connect to external speaker. N Replace audio Y board - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 51
bent or broken pins or other damage. Clear CMOS. Reattach device. Close computer, plug in power, and reboot. N Device boots properly? Y Y Any physical device detected? N Replace hard drive. Replace NIC. If integrated NIC, replace system board. Fix or replace broken item. Go to "Flowchart 2.9-No - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 52
Troubleshooting Flowchart 2.18-Nonfunctioning Keyboard Keyboard not operating properly. Connect computer to good external keyboard. N External device works? Y Replace system board. Reseat internal keyboard connector (if applicable). N Keyboard operating properly Y Replace internal keyboard or - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 53
Troubleshooting Flowchart 2.19-Nonfunctioning Pointing Device Pointing device not operating properly. Connect computer to good external pointing device. N External device works? Y Replace system board. Reseat internal pointing device connector (if applicable). N Pointing device operating - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 54
to nondigital line. N Y Network NIC/modem configured Reload drivers and or modem connection Done in OS? reconfigure. working? Y N Disconnect all power from the computer and open. Reseat NIC/modem (if applicable). Replace NIC/modem (if applicable). Y Network or modem connection Done - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 55
The BIOS initializes the operating system, determines how the computer will interact with the hardware devices, and provides for data transfer among hardware devices, including the time and date. 2. Access the updates through the HP Web site by visiting http://www.hp.com or by obtaining the Support - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 56
of the screen. 2. Use the arrow keys to select File > System Information, and then press enter. ROM date information is displayed. 3. To exit Computer Setup, use the arrow keys to select File > Ignore changes and exit. Then follow the instructions on the screen. 3-2 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 57
or an unsuccessful installation, download and install a ROM update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a ROM update while the computer is running on battery power, docked in an optional docking device, or connected to an - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 58
path to the location on your hard drive to which the ROM package will be downloaded. You may need to access the ROM package after it has been downloaded. Installing a ROM Update ✎ If your computer is connected to a network, it is recommended that you consult with your network administrator before - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 59
provides software for your computer: ❏ Select Start > Help and Support, and then click a software update link. - or - ❏ Visit the HP Web site at http://www.hp.com/support and click Download drivers and software to download the software for your computer model. Maintenance and Service Guide 3-5 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 60
> Accessories > Windows Explorer. 5. In the left pane of the Windows Explorer window, click My Computer and then your hard drive designation. (The hard drive designation is typically Local Disk C.) ✎ Follow the path you made a note of earlier to the folder on your hard drive that contains the update - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 61
snapshots, drag the snapshot file to the appropriate location on your hard drive. For more information on configuring and using Altiris Local Recovery, visit the HP Web site at http://www.hp.com/go/easydeploy, or open the software and click Help on the menu bar. Maintenance and Service Guide 3-7 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 62
restoration. Creating a System Restore Point To create a system restore point: 1. Select Start > Help and Support. 2. Click System Restore. The System Restore window opens. 3. Click Create a restore point, and then click Next. 4. Follow the on-screen instructions. 3-8 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 63
it was functioning optimally: 1. Select Start > Help and Support. 2. Click System Restore. The System Restore window opens. 3. Click Restore my computer to an earlier time, and then click Next. 4. Follow the on-screen instructions. Reinstalling Applications Applications preinstalled or preloaded on - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 64
Software Update and Recovery Reinstalling Applications from the Hard Drive To reinstall a preloaded application or utility from your hard drive: 1. Select Start > All Programs > Software Setup, and then follow the instructions on the screen. 2. When you are prompted to select the software you want - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 65
Software Update and Recovery 1. Connect the computer to external power through the AC adapter and turn on the computer. 2. Immediately insert the Operating System disc into the computer. 3. Press and hold the power button for at least 5 seconds to turn off the computer. 4. Press the power button - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 66
optical drive. 1. Connect the computer to external power through the AC adapter and turn on the computer. 2. Immediately insert the Operating System disc into the computer. 3. Press and hold the power button for at least 5 seconds to turn off the computer. 3-12 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 67
(Quick), and then press enter. Ä Formatting this drive deletes all current files. 12. Press F to format the drive. The reinstallation process begins. This process takes 1 to 2 hours to complete. The computer restarts in Windows when the process is complete. Maintenance and Service Guide 3-13 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 68
where D indicates the optical drive. 3. Follow the on-screen instructions for installing the drivers. After the drivers are reinstalled, you must reinstall any software you added to the computer. Follow the installation instructions provided with the software. 3-14 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 69
an illustrated parts breakdown and a reference for spare part numbers. 4.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer. Serial Number Location Maintenance and Service Guide 4-1 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 70
Illustrated Parts Catalog 4.2 Computer Major Components Computer Major Components 4-2 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 71
Part Number Display assemblies (include wireless antenna transceivers and cables) 14.1-inch, SXGA, TFT 14.1-inch, XGA, TFT 379793-001 379792-001 Switch cover 379794-001 TPM security module 379807-001 LED board (includes LED board cable) 379795-001 Keyboards and Service Guide 4-3 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 72
Illustrated Parts Catalog Computer Major Components 4-4 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 73
Catalog Table 4-1 Spare Parts: Computer Major Components (Continued) Item 6 7 8 9 10 11 Description Fan ) TouchPad (includes TouchPad cable) Top cover Modem board 12 Memory modules (PC2-3200, CL3) 1024 MB 512 MB 256 MB Spare Part Number 378233-001 379799-001 379806-001 379805-001 379804-001 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 74
Illustrated Parts Catalog Computer Major Components 4-6 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 75
Parts: Computer Major Components (Continued) Item 13 Description Mini PCI Middle East, Africa 802.11a/b/g combination WLAN Mini PCI communications module for use Japan 802.11a/b/g combination .11a/b/g High Band combination WLAN module Spare Part Number 373032-002 373032-291 373032-001 373900-021 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 76
Illustrated Parts Catalog Computer Major Components 4-8 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 77
15 16 17 18 Description Spare Part Number Miscellaneous Plastics Kit 379812-001 Includes: PC Card slot space saver Speaker RTC battery Memory module compartment cover (includes 1 captive screw) Hard drive cover (includes 2 captive screws) Not illustrated: Computer feet Base enclosure screw caps - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 78
Illustrated Parts Catalog Computer Major Components 4-10 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 79
Bluetooth wireless module (includes Bluetooth module cable) Audio boards (include audio board cables) For use with system boards with discrete video memory For use with system boards with UMA video memory Battery packs 6-cell, 4.8-AHr 6-cell, 4.8-AHr 8-cell, travel battery Hard drives - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 80
Illustrated Parts Catalog 4.3 Miscellaneous Plastics Kit 4-12 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 81
Spare Part Information Item 1 2 3 4 5 6 7 8 Description Spare Part Number Miscellaneous Plastics Kit, includes: 379812-001 PC Card slot space saver Speakers RTC battery Hard drive cover (includes 2 captive screws) Memory module compartment cover (includes 1 captive screw) Notebook feet - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 82
Illustrated Parts Catalog 4.4 Miscellaneous Cable Kit 4-14 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 83
Cable Kit Spare Part Information Description Spare Part Number Miscellaneous Cable Kit, includes: 389013-001 LED board cable Bluetooth module cable RJ-11 connector module with cable Audio board cables (two, one for use on models with system boards with discrete video memory, one for use - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 84
Mass Storage Devices Spare Part Information Item 1 2 Description Hard drives (include frame and connector) 7200-rpm 60-GB 380950-001 5400-rpm 80-GB 60-GB 40-GB Optical drives (include bezel) 8X Max DVD-ROM drive DVD+RW/R and CD-RW Combo Drive DVD/CD-RW Combo Drive Spare Part Number 379810 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 85
Adjustable Notebook Stand HP Advanced Docking Stand HP Docking Stand Docking Stand Miscellaneous Plastics Kit Carrying cases Nylon top load Nylon entry level External MultiBay II External MultiBay II USB cable and stand External MultiBay II power cable USB 1.1 diskette drive Spare Part Number - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 86
Illustrated) Spare Part Information (Continued) Description Power supplies 65 watt AC adapter 65 watt, slim profile AC adapter Power cords For use Hong Kong and the United Kingdom Israel Italy Japan Korea Sweden Spare Part Number 239704-001 381090-001 246959-011 246959-021 246959-201 246959-001 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 87
Part Information (Continued) Description Spare Part Number Screw Kit (includes the following screws; refer to Appendix C, "Screw Listing," for more information on specifications ■ Phillips PM1.5×8.0 screw ■ Phillips PM1.5×3.0 screw ■ Torx8 T8M2.0×8.0 screw Maintenance and Service Guide 4-19 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 88
Number Listing Table 4-6 Sequential Part Number Listing Spare Part Number 239704-001 246959-001 246959-011 246959-021 246959-031 246959-061 246959-081 246959-201 246959-291 246959-AD1 246959-AG1 246959-BB1 325814-001 325815-001 Description 65-watt AC adapter Power cord for use in Canada, French - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 89
001 373121-001 Description Nylon top load carrying case USB 1.1 diskette drive 8-cell, travel battery pack 6-cell, 4.8-AHr battery pack Bluetooth wireless module (includes Bluetooth board cable) Adjustable Notebook Stand 6-cell, 4.8-AHr battery pack 802.11b/g combination WLAN module, for use in the - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 90
/b/g combination WLAN Mini PCI communications module for use Japan 802.11a/b/g High Band combination WLAN module HP Docking Station HP Advanced Docking Station DVD+RW/R and CD-RW Combo Drive MultiBay II device Keyboard for use in the United States Keyboard for use internationally Keyboard for use in - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 91
Keyboard for use in Latin America Keyboard for use in Saudi Arabia Keyboard for use in Brazil Keyboard for use in Hungary Keyboard for use in Czech Republic Keyboard for use in Slovakia Keyboard for use in Russia Keyboard for use in Thailand Keyboard for use in Japan Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 92
memory and RJ11 connector and cable) 14.1-inch, XGA, TFT display assembly (includes wireless antenna boards and cables) 14.1-inch, SXGA, TFT display assembly (includes wireless antenna boards and cables) Switch cover LED board (includes LED board cable) Top cover 4-24 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 93
Catalog Table 4-6 Sequential Part Number Listing (Continued) Spare Part Number 379797-001 379798-001 GB hard drive (includes frame and connector) 5400-rpm 60-GB hard drive (includes frame and connector) 5400-rpm 80-GB hard drive (includes frame and connector) Maintenance and Service Guide 4-25 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 94
with system boards with UMA video memory board (includes audio board cable) Miscellaneous Plastics Kit Screw Kit Modem board Docking Stand Miscellaneous Plastics Kit Modem board 7200-rpm 60-GB hard drive (includes frame and connector) 65 watt, slim profile AC adapter System board (includes 64 MB of - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 95
the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 screwdriver ■ Torx T8 screwdriver ■ 5.0-mm socket for system board locks ■ Flat-bladed screwdriver ■ Tool kit-includes connector removal tool, loopback plugs, and case utility tool Maintenance and Service Guide 5-1 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 96
during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and Connectors Ä CAUTION: When servicing the computer, ensure that cables are placed in their proper locations - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 97
Replacement Preliminaries 5.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable drive, or loss of information, observe the following precautions: ■ Before removing or inserting a hard - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 98
(ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions. A sudden discharge of static electricity - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 99
Replacement Preliminaries 5.5 Packaging and Transporting Precautions Use the following grounding precautions when packaging and transporting equipment: ■ To avoid hand contact, transport products in static-safe containers, such as tubes, bags, or boxes. ■ Protect all electrostatic-sensitive parts - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 100
Replacement field service tools such as cutters, drivers, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ■ Avoid contact with pins, leads, or circuitry. ■ Turn off power and input signals before inserting all times. On grounded mats with banana - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 101
Replacement Preliminaries ■ When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots or floor mats with hard ties to the ground ■ Field service kits ■ Static awareness - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 102
Removal and Replacement Preliminaries Table 5-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Table 5-1 Typical Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V 5-8 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 103
and screw locks, in 12 different sizes, that may need to be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement. Refer to Appendix C, "Screw Listing," for detailed information on screw and screw - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 104
Removal and Replacement Procedures 6.1 Serial Number Report the computer serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the computer. Serial Number Location 6-2 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 105
for Disassembly Battery pack Hard Drive Computer Feet Bluetooth Board MultiBay II Device External Memory Module Keyboard Switch Cover LED Board TPM Security Module Fan Heat Sink # of Screws Removed 0 2 loosened to remove the hard drive cover 1 loosened to remove the hard drive 6 to disassemble hard - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 106
Modem Board 2 Internal Memory Module 0 TouchPad 0 Mini PCI Communications 0 Module Å To prevent an unresponsive system and the display of a warning message, install only a Mini PCI device authorized for use in your computer by the governmental agency that regulates wireless devices in your - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 107
it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. Battery Pack Spare Part Number Information 6-cell, 4.4-AHr 6-cell, 4.8-AHr 8-cell, travel battery 372772-001 367457-001 367456-001 Maintenance and Service Guide 6-5 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 108
1 to the right. c. Slide the battery pack release latch 2 to the right. (The battery pack disengages from the computer.) d. Slide the battery pack 3 straight back and remove it. Removing the Battery Pack Reverse the above procedure to install the battery pack. 6-6 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 109
Procedures Hard Drive Spare Part Number Information 7200-rpm 60-GB 380950-001 5400-rpm 80-GB 60-GB 40-GB 379810-001 379809-001 379808-001 1. Prepare the computer for disassembly (refer to Section 6.3). 2. Position the computer with the right side toward you. Maintenance and Service Guide 6-7 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 110
cover to the computer. 4. Lift the right side of the hard drive cover 2 and swing it to the left. 5. Remove the hard drive cover. ✎ The hard drive cover is included in the Miscellaneous Plastics Kit, spare part number 379812-001. Removing the Hard Drive Cover 6-8 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 111
13.0 spring-loaded hard drive retention screw 1. b. Grasp the mylar tab on the right side of the hard drive and slide the hard drive 2 to the left to disconnect it from the system board. c. Remove the hard drive 3 from the hard drive bay. Removing the Hard Drive Maintenance and Service Guide 6-9 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 112
frame to the hard drive. e. Lift the frame 3 straight up to remove if from the hard drive. f. Remove the hard drive connector 4 from the hard drive. Removing the Hard Drive Frame and Connector Reverse the above procedure to install and reassemble the hard drive. 6-10 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 113
Removal and Replacement Procedures 6.5 Computer Feet The computer feet are adhesive-backed rubber pads. The feet are included in the Miscellaneous Plastics Kit, spare part number 379812-001. Replacing the Notebook Feet Maintenance and Service Guide 6-11 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 114
Spare Part Number Information Bluetooth wireless board (includes Bluetooth board cable) 367871-001 1. Prepare the computer for disassembly (refer to Section 6.3). 2. Position the computer with the front panel toward you. 3. Slide the Bluetooth board 1 out of the clip in the hard drive compartment - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 115
and Replacement Procedures 6.7 MultiBay II Device MultiBay II Device Spare Part Number Information 8X Max DVD-ROM drive DVD+RW/R and CD-RW Combo Drive DVD/CD-RW Combo Drive 373314-001 375557-001 373315-001 1. Prepare the computer for disassembly (Section 6.3). 2. Position the computer with - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 116
Removal and Replacement Procedures 6.8 External Memory Module Memory Module Spare Part Number Information 1024 MB 512 MB 256 MB 373121-001 373120-001 373119-001 1. Prepare the computer for disassembly (refer to Section 6.3). 2. Position the computer with the front panel toward you. 3. Loosen the - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 117
and Replacement Procedures 6. Spread the retaining tabs 1 on each side of the memory module socket to release the memory module. (The side of the memory module opposite the socket rises away from the computer.) 7. Slide the memory module 2 away from the socket at an angle. 8. Remove the memory - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 118
Removal and Replacement Procedures 6.9 Keyboard Keyboard Spare Part Number Information Belgium Brazil Czech Republic 378188-031 378188-001 1. Prepare the computer for disassembly (Section 6.3). 2. Turn the computer upside down with the front panel toward you. 6-16 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 119
Removal and Replacement Procedures 3. Remove the three T8M2.0×8.0 screws that secure the keyboard to the computer. Removing the Keyboard Screws Maintenance and Service Guide 6-17 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 120
Removal and Replacement Procedures 4. Turn the computer display-side up with the front panel toward you. 5. Open the computer as far as possible. 6. Slide the four keyboard retention tabs 1 forward. The tabs are located between the esc and f1 keys, between the f4 and f5 keys, between the f8 and f9 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 121
and Replacement Procedures 8. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is connected and disconnect the keyboard Keyboard and Pointing Stick Cables 10. Remove the keyboard. Reverse the above procedure to install the keyboard. Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 122
Removal and Replacement Procedures 6.10 Switch Cover Switch Cover Spare Part Number Information Switch cover 379794-001 1. Prepare the computer for disassembly (Section 6.3). 2. Release the keyboard (Section 6.9). 3. Lift up the left and right hinge cover sections 1 of the switch cover to detach - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 123
Removal and Replacement Procedures 5. Disconnect the LED board cable from the system board. Disconnecting the LED Board Cable 6. Remove the switch cover. Reverse the above procedure to install the switch cover. Maintenance and Service Guide 6-21 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 124
and Replacement Procedures 6.11 LED Board LED Board Spare Part Number Information LED board (includes LED board cable) 379795-001 1. Prepare the computer for disassembly (Section 6.3). 2. Remove the keyboard the above procedure to install the LED board. 6-22 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 125
Removal and Replacement Procedures 6.12 TPM Security Module TPM Security Module Spare Part Number Information TPM security module 379807-001 1. Prepare the computer for disassembly (Section 6.3). 2. Remove the keyboard (Section 6.9). 3. Remove the switch cover (Section 6.10). 4. Remove the PM1 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 126
Removal and Replacement Procedures 6.13 Fan Fan Spare Part Number Information Fan 378233-001 1. Prepare the computer for disassembly (Section 6.3). 2. Release the keyboard (Section 6.9). 3. Disconnect the fan cable 1 from the system board. 4. Loosen the two PM2.0×7.0 screws 2 that secure the fan - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 127
) 379799-001 1. Prepare the computer for disassembly (Section 6.3). 2. Release the keyboard (Section 6.9). 3. Remove the fan (Section 6.13). 4. Loosen the four PM2.0×8.0 shoulder screws that secure the heat sink to the computer. Loosening the Heat Sink Screws Maintenance and Service Guide 6-25 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 128
and to the right to remove it. ✎ Due to the adhesive quality of the thermal paste located between the heat sink and processor, it may be necessary to move the heat sink from side to side to detach the heat sink from the processor. Removing the Heat Sink 6-26 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 129
cleaned from the surfaces of the heat sink 1 and processor 2 each time the heat sink is removed. Thermal paste is included with all heat sink and processor spare part kits. Replacing the Thermal Paste Reverse the above procedure to install the heat sink. Maintenance and Service Guide 6-27 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 130
Removal and Replacement Procedures 6.15 Processor Processor Spare Part Number Information Processors (include computer for disassembly (Section 6.3). 2. Release the keyboard (Section 6.9). 3. Remove the fan (Section 6.13). 4. Remove the heat sink (Section 6.14). 6-28 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 131
Removal and Replacement Procedures 5. Use a flat-blade screwdriver to turn the processor locking screw 1 one-quarter turn counterclockwise until you hear a click install the processor. Removing the Processor Reverse the above procedure to install the processor. Maintenance and Service Guide 6-29 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 132
Replacement Procedures 6.16 Modem Board Modem Board Spare Part Number Information Modem board 380774-001 and 379814-001 1. Prepare the computer for disassembly (Section 6.3). 2. Release the keyboard (Section 6.9). 3. Remove the two PM2.0×3.0 screws 1 that secure the modem board to the computer - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 133
Removal and Replacement Procedures 6.17 Internal Memory Module Memory Module Spare Part Number Information 1024 MB 512 MB 256 MB 373121-001 373120-001 373119-001 1. Prepare the computer for disassembly (Section 6.3). 2. Release the keyboard (Section 6.9). 3. Spread the retaining tabs 1 on each - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 134
Removal and Replacement Procedures 6.18 TouchPad TouchPad Spare Part Number Information TouchPad (includes TouchPad cable) 379798-001 1. Prepare the computer for disassembly (Section 6.3). 2. Remove the keyboard (Section 6.9). 3. Press down on the section of the top cover 1 to the left of the - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 135
and Replacement Procedures 5. Swing the TouchPad 1 up and to the left until it rests on the palm rest. 6. Disconnect the TouchPad cable 2 from the system board. Removing the TouchPad 7. Remove the TouchPad. Reverse the above procedure to install the TouchPad. Maintenance and Service Guide 6-33 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 136
Removal and Replacement Procedures 6.19 Mini PCI Communications Module Mini PCI Communications Module Spare Part Number Information 802.11b the computer for disassembly (Section 6.3). 2. Remove the keyboard (Section 6.9). 3. Remove the TouchPad (Section 6.18). 6-34 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 137
at a 45-degree angle 3. ✎ Mini PCI communications modules are designed with a notch 4 to prevent incorrect installation into the Mini PCI socket. Removing a Mini PCI Communications Module Reverse the above procedure to install a Mini PCI communications module. Maintenance and Service Guide 6-35 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 138
379793-001 379792-001 1. Prepare the computer for disassembly (Section 6.3) and remove the following components: a. Keyboard (Section 6.9) b. Switch cover (Section 6.10) c. TouchPad (Section 6.18) 2. Disconnect the wireless antenna cables 1 from the Mini PCI communications module. 3. Remove the - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 139
rear panel toward you. 7. Remove the four T8M2.0×8.0 screws 1 that secure the display assembly to the computer. 8. Lift the display assembly straight up and remove it 2. Removing the Display Assembly Reverse the above procedure to install the display assembly. Maintenance and Service Guide 6-37 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 140
Removal and Replacement Procedures 6.21 Top Cover Top Cover Spare Part Number Information Top cover 379796-001 1. Prepare the computer for disassembly (Section 6.3) and remove the following components: a. Hard drive (Section 6.4) b. Keyboard (Section 6.9) c. Switch cover (Section 6.10) d. - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 141
3. Remove the following: 1 Two rubber screw covers ✎ The rubber screw covers are included in the Miscellaneous Plastics Kit, spare part number 379812-001. 2 Ten T8M2.0×8.0 screws 3 Two PM2.0×3.0 screws in the hard drive bay Removing the Top Cover Screws, Part 1 Maintenance and Service Guide 6-39 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 142
Procedures 4. Turn the computer right-side up with the front panel toward you. 5. Disconnect the Bluetooth board cable 1 from the system board. 6. Remove the two PM2.0×4.0 screws 2 that secure the top cover to the computer. Removing the Top Cover Screws, Part 2 6-40 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 143
Replacement Procedures 7. Lift the rear edge of the top cover 1 until it disengages from the left and right sides of the base enclosure. 8. Lift the top cover 2 straight up and remove it. Releasing the Top Cover Reverse the above procedure to install the top cover. Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 144
Prepare the computer for disassembly (Section 6.3) and remove the following components: a. Hard drive (Section 6.4) b. Keyboard (Section 6.9) c. Switch cover (Section 6.10) d. TouchPad (Section 6.18) e. Display assembly (Section 6.20) f. Top cover (Section 6.21) 6-42 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 145
Removal and Replacement Procedures 2. Position the computer with the right side toward you. 3. Disconnect the serial connector module cable 1 from the system board. 4. Connector Module and Cable Reverse the above procedure to install the serial connector module. Maintenance and Service Guide 6-43 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 146
Prepare the computer for disassembly (Section 6.3) and remove the following components: a. Hard drive (Section 6.4) b. Keyboard (Section 6.9) c. Switch cover (Section 6.10) d. TouchPad (Section 6.18) e. Display assembly (Section 6.20) f. Top cover (Section 6.21) 6-44 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 147
Removal and Replacement Procedures 2. Disconnect the audio board cable from the system board. Disconnecting the Audio Board Cable Maintenance and Service Guide 6-45 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 148
Removal and Replacement Procedures 3. Flex the right side of the base enclosure 1 outward until the USB connectors 2 and audio connectors 3 are clear of the openings in the base enclosure. Releasing the Audio Board 6-46 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 149
Removal and Replacement Procedures 4. Lift the right side of the audio board 1, and then lift the board 2 out of the base enclosure. Removing the Audio Board Reverse the above procedure to install the audio board. Maintenance and Service Guide 6-47 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 150
board (Section 6.16) ■ Mini PCI communications module (Section 6.19) 1. Prepare the computer for disassembly (Section 6.3) and remove the following components: a. Hard drive (Section 6.4) b. Bluetooth board (Section 6.6) c. MultiBay II device (Section 6.7) d. Keyboard (Section 6.9) e. Switch cover - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 151
Removal and Replacement Procedures 2. Disconnect the speaker cable from the system board 1. 3. Remove the speaker 2. ✎ The speaker is included in the Miscellaneous Plastics Kit, spare part number 379812-001. Removing the Speaker Maintenance and Service Guide 6-49 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 152
the RJ-11 connector 2 from the clip in the base enclosure. ✎ The RJ-11 connector and cable is included in the Miscellaneous Cables Kit, spare part number 389013-001. Removing the RJ-11 Connector and Cable 6-50 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 153
1 from the system board. 8. Remove the RTC battery 2 from the clip in the top cover. ✎ The RTC battery is included in the Miscellaneous Plastics Kit, spare part number 379812-001. Removing the RTC Battery 9. Position the computer with the rear panel toward you. Maintenance and Service Guide 6-51 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 154
Removal and Replacement Procedures 10. Remove the two HM5.0×11.0 screw locks on each side of the external monitor connector. Removing the System Board Screw Locks 6-52 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 155
Removal and Replacement Procedures 11. Position the computer with the front toward you. 12. Disconnect the following cables from the system board: 1 Audio board cables 2 Serial connector cable 3 RTC battery cable 13. Remove the four T8M2.0×8.0 screws 4 that secure the system board to the base - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 156
edge of the system board 1 until the right/rear corner is clear of the MultiBay II device shield 2. 15. Slide the system board 3 forward and remove it. Removing the System Board Screws and Screw Locks Reverse the above procedures to install the system board. 6-54 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 157
specifications. Table 7-1 Computer Dimensions Metric U.S. Height (varies from front rear) Width Depth 2.65 to 3.35 cm 31.5 cm 25.7 cm 1.04 to 1.32 in 12.40 in 10.12 in Weight Notebook with 14.1-inch display, MultiBay II device, and 6-cell battery pack 2.4 kg 5.29 lb Input Power - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 158
Specifications Table 7-1 Computer (Continued) Relative humidity (noncondensing) Operating Nonoperating 10% to 90% 5% to 95% 10 product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 7-2 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 159
Specifications Table 7-2 14.1-inch, SXGA, TFT Display Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle 28.5 cm 21.3 cm 35.8 cm Up to 16.8 million 200:1 180 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 160
Specifications Table 7-3 14.1-inch, XGA, TFT Display Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle 28.5 cm 21.3 cm 35.8 cm Up to 16.8 million 250:1 180 nits - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 161
100 MB/sec ATA security ATA security ATA security ATA security Seek times (typical read, including setting) Single track Average Maximum Logical blocks† hard drive storage capacity. Actual accessible capacity is less. †Actual drive specifications may differ slightly. Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 162
Specifications Table 7-5 Primary 6-cell, Li-Ion Battery Pack Dimensions Height Width Depth Weight Energy Voltage Amp-hour capacity Watt-hour capacity Temperature Operating Nonoperating 45°C 0°C to 60°C 0.79 in 3.70 in 5.28 in 0.75 lb 41°F to 113°F 32°F to 140°F 7-6 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 163
Specifications Table 7-6 8X DVD-ROM Drive Applicable disk DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18) CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R CD-RW Photo CD (single and multisession) CD-Bridge Center hole diameter 1.5 cm (0. - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 164
Specifications Table 7-7 DVD+RW/R and CD-RW Combo Drive Applicable disk Center hole diameter Disk diameter Standard disc Mini disc Read: DVD-R, DVD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 165
Specifications Table 7-7 DVD+RW/R and CD-RW Combo Drive (Continued) Disk thickness 1.2 mm (0.047 in) Track pitch 0.74 µm Access time CD media DVD media Random Full stroke < 110 ms < 210 ms < 130 ms < 225 ms Audio output level Line-out, 0.7 V rms Cache buffer 2 MB Data transfer rate - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 166
Specifications Table 7-8 24X DVD/CD-RW Combo Drive Applicable disk Center hole diameter Disk diameter Standard disc Mini disc Read: DVD-R, DVD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 167
Specifications Table 7-8 24X DVD/CD-RW Combo Drive (Continued) Disk thickness 1.2 mm (0.047 in) Track pitch 0.74 µm Access time CD media DVD media Random Full stroke < 110 ms < 210 ms < 130 ms < 225 ms Audio output level Line-out, 0.7 V rms Cache buffer 2 MB Data transfer rate CD-R - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 168
System Function DMA0 Not applicable DMA1* Not applicable DMA2* Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5* Available for PC Card DMA6 Not assigned DMA7 Not assigned *PC Card controller can use DMA 1, 2, or 5. 7-12 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 169
101-/102-Key or Microsoft Natural Keyboard Cascaded Intel 82801DB/DBM USB2 Enhanced Host Controller-24CD COM1 Conexant AC-Link Audio Intel 82801DB/DBM SMBus Controller-24C3 Data Fax Modem with SmartCP Diskette drive Parallel port System CMOS/real-time clock Microsoft ACPI-compliant system Intel - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 170
IRQ15 Secondary IDE channel *Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. ✎ PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4. 7-14 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 171
chipset configuration registers Unused 87334 "Super I/O" configuration for CPU Counter/timer registers Unused Keyboard controller Port B Unused Keyboard controller Unused NMI enable/RTC Unused DMA page registers Unused Port A Unused Interrupt controller no. 2 Maintenance and Service Guide 7-15 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 172
Specifications Table 7-11 System I/O Addresses (Continued) I/O Address (hex) 0A2 - 0BF 0C0 - 0DF 2EF System Function (shipping configuration) Unused DMA controller no. 2 Unused Coprocessor busy clear/reset Unused Unused Secondary fixed disk controller Unused Primary fixed disk controller Unused - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 173
FM synthesizer-OPL3 Unused VGA Reserved (parallel port/no EPP support) VGA PC Card controller in CPU Unused Internal modem "A" diskette controller Serial port (COM1/default) PCI configuration index register (PCIDIVO-1) PCI configuration data register (PCIDIVO-1) Maintenance and Service Guide 7-17 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 174
00FFFFFF 01000000-047FFFFF 04800000-07FFFFFF 08000000-080FFFFF 08200000-FFFEFFFF FFFF0000-FFFFFFFF System Function Base memory Video memory Video BIOS Unused System BIOS Extended memory Super extended memory Unused Video memory (direct access) Unused System BIOS 7-18 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 175
A Connector Pin Assignments Table A-1 Audio-Out (Headphone) Pin Signal 1 Audio out, left channel 2 Audio out, right channel Pin Signal 3 Ground Maintenance and Service Guide A-1 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 176
Connector Pin Assignments Table A-2 Audio-In (Microphone) Pin Signal 1 Audio signal in 2 Audio signal in Pin Signal 3 Ground Table A-3 Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - A-2 Pin Signal 3 Data + 4 Ground Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 177
Connector Pin Assignments Table A-4 Serial Pin Signal 1 Carrier detect 2 Receive data 3 Transmit data 4 Data terminal ready 5 Ground Pin Signal 6 Data set ready 7 Ready to send 8 Clear to send 9 Ring indicator Maintenance and Service Guide A-3 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 178
analog Pin Signal 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock A-4 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 179
1 S-VHS color (C) signal 2 Composite video signal 3 S-VHS intensity (Y) signal 4 S-VHS color ground Pin Signal 5 TV-CD 6 S-VHS intensity ground 7 Composite video ground Table A-7 RJ-45 (Network) Pin Signal 1 Transmit + Pin Signal 5 Unused Maintenance and Service Guide A-5 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 180
Connector Pin Assignments 2 Transmit - 3 Receive + 4 Unused Table A-7 RJ-45 (Network) 6 Receive - 7 Unused 8 Unused Table A-8 RJ-11 (Modem) Pin Signal 1 Unused 2 Tip 3 Ring Pin Signal 4 Unused 5 Unused 6 Unused A-6 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 181
it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC. The power cord set included with the computer meets the requirements for use in the country where the equipment is purchased. Power cord sets for use in other countries must meet the requirements of the country where - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 182
The length of the power cord set must be at least 1.5 m (5.0 ft) and a maximum of 2.0 m (6.5 ft). ■ All power cord sets must be 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by each country's power system. ■ The appliance coupler must meet the mechanical configuration of an - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 183
Set Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country/Region Accredited Agency Applicable Note Number Australia EANSW 1 Austria grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration. Maintenance and Service Guide B-3 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 184
Power HO5VV-F, 3-conductor, 1.0 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall , 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 185
-001. Table C-1 Phillips 1.5×4.0 Screw (Continued) Head mm Color Qty. Length Thread Width Black 5 4.0 mm 1.5 mm 4.5 mm Where used: 2 screws that secure the hard drive frame to the hard drive (documented in Section 6.4) Phillips PM1.5×4.0 Screw Locations Maintenance and Service Guide C-1 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 186
Screw Head mm Color Qty. Length Thread Width Black 5 4.0 mm 1.5 mm 4.5 mm Where used: 2 screws that secure the hard drive cover to the computer (screws are captured on the cover by C clips; documented in Section 6.4) Phillips PM1.5×4.0 Screw Locations C-2 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 187
mm Color Qty. Length Thread Width Black 5 4.0 mm 1.5 mm 4.5 mm Where used: One screw that secures the memory module compartment cover to the computer (screw is secured to the cover by a C clip; documented in Section 6.8) Phillips PM1.5×4.0 Screw Location Maintenance and Service Guide C-3 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 188
Head mm Color Qty. Length Thread Width Black 1 13.0 mm 2.5 mm 5.5 mm Where used: One screw that secures the hard drive to the computer (screw is captured on the hard drive frame by a C clip; documented in Section 6.4) Phillips PM2.5×13.0 Screw Location C-4 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 189
Table C-3 Phillips PM2.5×4.0 Shoulder Screw Head mm Color Qty. Length Thread Width Silver 4 4.0 mm 2.5 mm 4.0 mm Where used: 4 screws that secure the hard drive frame to the hard drive (documented in Section 6.4) Phillips PM2.5×4.0 Shoulder Screw Locations Maintenance and Service Guide C-5 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 190
Screw Listing Table C-4 Phillips PM2.0×5.0 Screw Head mm Color Qty. Length Thread Width Black 3 5.0 mm 2.0 mm 4.5 mm Where used: One screw that secures the MultiBay II device to the computer (documented in Section 6.7) Phillips PM2.0×5.0 Screw Location C-6 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 191
C-4 Phillips PM2.0×5.0 Screw (Continued) Head mm Color Qty. Length Thread Width Black 3 5.0 mm 2.0 mm 4.5 mm Where used: 2 screws that secure the display assembly to the computer (documented in Section 6.20) Phillips PM2.0×5.0 Screw Locations Maintenance and Service Guide C-7 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 192
Screw Listing Table C-5 Torx8 T8M2.0×8.0 Screw mm Color Qty. Length Thread Black 21 8.0 mm 2.0 mm Where used: 3 screws that secure the keyboard to the computer (documented in Section 6.9) Head Width 4.0 mm Torx 8 T8M2.0×8.0 Screw Locations C-8 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 193
T8M2.0×8.0 Screw (Continued) Head mm Color Qty. Length Thread Width Black 21 8.0 mm 2.0 mm 4.0 mm Where used: 4 screws that secure the display assembly to the computer (documented in Section 6.20) Torx 8 T8M2.0×8.0 Screw Locations Maintenance and Service Guide C-9 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 194
Screw Listing Table C-5 Torx8 T8M2.0×8.0 Screw (Continued) Head mm Color Qty. Length Thread Width Black 21 8.0 mm 2.0 mm 4.0 mm Where used: 10 screws that secure the top cover to the computer (documented in Section 6.21) Torx 8 T8M2.0×8.0 Screw Locations C-10 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 195
T8M2.0×8.0 Screw (Continued) Head mm Color Qty. Length Thread Width Black 21 8.0 mm 2.0 mm 4.0 mm Where used: 4 screws that secure the system board to the computer (documented in Section 6.24) Torx 8 T8M2.0×8.0 Screw Locations Maintenance and Service Guide C-11 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 196
Screw Listing Table C-6 Phillips PM2.0×3.0 Screw Head mm Color Qty. Length Thread Width Silver 7 2.0 mm 3.0 mm 4.0 mm Where used: 5 screws that secure the LED board to the switch cover (documented in Section 6.11) Phillips PM2.0×3.0 Screw Locations C-12 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 197
Phillips PM2.0×3.0 Screw (Continued) Head mm Color Qty. Length Thread Width Silver 7 2.0 mm 3.0 mm 4.0 mm Where used: 2 screws that secure the top cover to the computer in the hard drive bay (documented in Section 6.21) Phillips PM2.0×3.0 Screw Locations Maintenance and Service Guide C-13 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 198
Screw Listing Table C-7 Phillips PM2.0×3.0 Screw Head mm Color Qty. Length Thread Width Black 2 3.0 mm 2.0 mm 4.0 mm Where used: 2 screws that secure the modem board to the computer (documented in Section 6.16) Phillips PM2.0×3.0 Screw Locations C-14 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 199
Screw Listing Table C-8 Phillips 1.5×3.0 Screw Head mm Color Qty. Length Thread Width Black 1 3.0 mm 1.5 mm 2.25 mm Where used: One screw that secures the TPM security module to the computer (documented in Section 6.12) Phillips 1.5×3.0 Screw Location Maintenance and Service Guide C-15 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 200
.0×7.0 Screw Head mm Color Qty. Length Thread Width Silver 2 7.0 mm 2.0 mm 4.5 mm Where used: 2 screws that secure the fan to the computer (screws are captured on the fan assembly by an O clip; documented in Section 6.13) Phillips PM2.0×7.0 Screw Locations C-16 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 201
Head mm Color Qty. Length Thread Width Silver 4 8.0 mm 2.0 mm 5.0 mm Where used: 4 screws that secure the heat sink to the computer (screws are captured on the heat sink by C clips; documented in Section 6.14) Phillips PM2.0x8.0 Shoulder Screw Locations Maintenance and Service Guide C-17 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 202
Screw Listing Table C-11 Phillips PM2.0×4.0 Screw mm Color Qty. Length Thread Black 2 4.0 mm 2.0 mm Where used: 2 screws that secure the top cover to the computer (documented in Section 6.21) Head Width 4.0 mm Phillips PM2.0×4.0 Screw Locations C-18 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 203
Lock Head mm Color Qty. Length Thread Width Silver 4 11.0 mm 2.5 mm 5.0 mm Where used: 2 screw locks that secure the serial connector module to the computer (documented in Section 6.22) Hex Socket HM5.0×11.0 Screw Lock Locations Maintenance and Service Guide C-19 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 204
Lock (Continued) Head mm Color Qty. Length Thread Width Silver 4 11.0 mm 2.5 mm 5.0 mm Where used: 2 screw locks that secure the system board to the computer (documented in Section 6.24) Hex Socket HM5.0×11.0 Screw Lock Locations C-20 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 205
the backlight. Careful handling should be exercised when removing these components. ✎ Materials Disposal This HP product contains mercury in the backlight of the display assembly and may require special handling at Industries Alliance (EIA) at http://www.eiae.org. Maintenance and Service Guide D-1 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 206
from one display assembly to another. The procedures provided in this appendix are general disassembly instructions. Specific details, such as screw sizes, quantities, and locations, and component shapes and sizes, can vary from one computer model to another. D-2 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 207
Display Component Recycling Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. Removing the Display Bezel Screw Covers and Screws Maintenance and Service Guide D-3 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 208
Display Component Recycling 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3. Removing the Display Bezel D-4 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 209
Display Component Recycling 4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2. Removing the Display Inverter Maintenance and Service Guide D-5 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 210
Display Component Recycling 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. Removing the Display Panel Assembly D-6 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 211
Display Component Recycling 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. Removing the Display Panel Frame Screws Maintenance and Service Guide D-7 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 212
Display Component Recycling 9. Use a sharp-edged tool to cut the tape 1 that secures the side of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. Removing the Display Frame D-8 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 213
Display Component Recycling 11. Remove the screws 1 that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover 2 and swing it forward. 13. Remove the backlight cover. Removing the Backlight Cover Maintenance and Service Guide D-9 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 214
Display Component Recycling 14. Turn the display panel right-side up. 15. Remove the backlight cables 1 from the clip 2 in the display panel. Releasing the Backlight Cables D-10 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 215
Display Component Recycling 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. Removing the Backlight Frame Maintenance and Service Guide D-11 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 216
avoid damaging this component and causing exposure to the mercury. 18. Slide the backlight out of the backlight frame. Removing the Backlight D-12 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 217
3 from the display rear panel. 22. Remove the tape 4 that secures the LCD panel to the display rear panel. Releasing the LCD Panel Maintenance and Service Guide D-13 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 218
Display Component Recycling 23. Remove the LCD panel. Removing the LCD Panel 24. Recycle the display backlight and LCD panel. D-14 Maintenance and Service Guide - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 219
A AC adapter, spare part numbers 4-18, 4-20, 4-26 Adjustable Notebook Stand, spare part number 4-17, 4-21 Altiris Local Recovery 3-7 Application and Driver Recov- ery disc 3-6, 3-14 applications, reinstalling or repairing 3-10, 3-12, 3-14 arrow keys 1-15 audio board removal 6-44 spare part numbers - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 220
switch 1-17 docking connector 1-21 docking device spare part number 4-17, 4-22 troubleshooting 2-14 docking station, spare part number 4-17, 4-22 downloading software 3-3 drivers, reinstalling or repairing 3-14 drives, preventing damage 5-3 DVD+RW/R and CD-RW Combo Drive OS loading problems 2-20 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 221
6-11 flowcharts, troubleshooting no audio 2-21, 2-22 no network/modem connection 2-26 no OS loading 2-15 no OS loading from diskette drive 2-19 no OS loading from hard drive 2-16, 2-17, 2-18 no OS loading from optical drive 2-20 no power 2-8, 2-10, 2-11 no video 2-12, 2-13 nonfunctioning device 2-23 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 222
4-13 removal 6-8 hard drive light 1-7 headphone jack location 1-9 pin assignments A-1 heat sink removal 6-25 spare part number 4-5, 4-25, 6-25 HP Web site 3-3 I I/O address specifications 7-15 Info Center button 1-17 infrared port 1-7 interrupt specifications 7-13 K keyboard removal 6-16 spare - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 223
optical drive OS loading problems 2-20 precautions 5-3 removal 6-13 spare part numbers 4-9, 4-16, 6-13 specifications 7-7, 7-10 P packing precautions 5-5 PC Card eject buttons 1-11 PC Card slot space saver, illustatrated 4-13 PC Card slots 1-11 plastic parts 5-2 pointing device, troubleshooting 2-25 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 224
A-6 RJ-45 jack location 1-10 pin assignments A-5 ROM downloading and installing 3-3 finding version information 3-1 obtaining updates 3-1 ROMPaq 3-3 RTC battery illustrated 4-13 removal 6-51 S Screw Kit contents C-1 spare part number 4-19, 4-26, C-1 screw listing C-1, D-1 SD Memory Card slot 1-11 - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 225
Index updates 3-3 updating 3-1 speakers illustrated 4-13 location 1-7 specifications battery pack 7-6 computer 7-1 display 7-3, 7-4 DVD+RW/R and CD-RW Combo Drive 7-8 DVD/CD-RW Combo Drive 7-10 DVD-ROM drive 7-7 hard drive 7-5 I/O addresses 7-15 interrupts 7-13 memory map 7-18 optical drive 7-7, 7- - HP Nc6220 | HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Gu - Page 226
pointing device 2-25 power 2-8 video 2-12 U Universal Serial Bus (USB) diskette drive, spare part number 4-17, 4-21 Universal Serial Bus (USB) port location 1-9, 1-11 pin assignments A-2 V vents 1-21 video troubleshooting 2-12 volume buttons 1-17, 1-19 W Windows applications key 1-15 Windows logo
Maintenance and Service
Guide
HP Compaq nc6220 and nc6230
Notebook PC
Document Part Number: 371035-003
February 2006
This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.