HP NetServer LP 1000r Warranty and Support for Your HP Server
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- HP NetServer LP 1000r | Warranty and Support for Your HP Server - Page 1
hp server services & support warranty & support for your hp server Warranty and Service/Support Booklet Part Number 5990-2667 *5990-2667* - HP NetServer LP 1000r | Warranty and Support for Your HP Server - Page 2
Packard Company. Congratulations! Congratulations on your purchase of an HP Server/HP Netserver. You have purchased an exceptional product that comes with exceptional support services. This booklet shows you how to obtain service if you have a problem, and also shows you how to find more information - HP NetServer LP 1000r | Warranty and Support for Your HP Server - Page 3
Navigator for HP Netservers A CD-ROM that assists you in easily installing and configuring HP Netservers. HP Navigator for HP Netservers is shipped with most of HP Netservers. A wide range of service and support information for HP Servers/HP Netservers can be found at the HP Server/HP Netserver - HP NetServer LP 1000r | Warranty and Support for Your HP Server - Page 4
What's included with a standard HP Server/HP Netserver warranty? How long is the standard warranty? Your HP Server's/HP Netserver's standard warranty includes: · Phone support · Free exchange parts · Next Business Day (NBD)*, on-site service * HP strives to have a technician at your site by the - HP NetServer LP 1000r | Warranty and Support for Your HP Server - Page 5
Center at 800-593-6631 for RX series HP Servers · HP Customer Support Center at 970-635-1000 for L series & E series HP Netservers Europe For hardware service and telephone support, contact: · An HP-authorized reseller or · HP Customer Support Center (Netherlands): Country and Number Austria - 0660 - HP NetServer LP 1000r | Warranty and Support for Your HP Server - Page 6
2 6613891 Vietnam - Hanoi - 84 4 9430101 - Ho Chi Minh City - 84 8 8324155 Latin America For hardware service and telephone support, contact an HP-authorized reseller or one of these support centers: Country and Number Argentina - - Within Argentina - 0810-555-5520 - Outside Argentina - (5411) 4778 - HP NetServer LP 1000r | Warranty and Support for Your HP Server - Page 7
the accessory is serviced onsite along with the HP Server/HP Netserver into which it is installed. If the warranty period for the HP Server/HP Netserver has expired, you can return the accessory to HP for service for one year after its purchase. If you are calling for support regarding an internal - HP NetServer LP 1000r | Warranty and Support for Your HP Server - Page 8
and setting RAID levels. How can I upgrade my HP Server/HP Netserver warranty? HP Supportpack - provides enhanced service such as faster response time or around-the-clock support. More information on HP SupportPacks can be found at: http://www.hp.com/go/servers -> "pc server" -> "technical - HP NetServer LP 1000r | Warranty and Support for Your HP Server - Page 9
ship the required part and provide installation instructions. 3. If the problem cannot be resolved over the phone, HP will dispatch a technician to your site. The response time depends on the level of support that you purchased with your HP Server/HP Netserver. For example, if your Server has an - HP NetServer LP 1000r | Warranty and Support for Your HP Server - Page 10
are internal but not external to your HP Server/HP Netserver. HP reserves the right to charge for services where the cause of the error is found to be a non-certified third-party product. In addition, HP reserves the right to charge for resolving problems caused by untrained nonHP personnel who have - HP NetServer LP 1000r | Warranty and Support for Your HP Server - Page 11
all copies of software as well as installation instructions. HP does not warrant customer-installed third-party software. HP assumes no responsibility for the use or reliability of HP software on equipment that is not furnished by HP. Your HP Server/HP Netserver warranty does not cover the following - HP NetServer LP 1000r | Warranty and Support for Your HP Server - Page 12
HP Server/HP Netserver into or out of the country? Notice for Consumers in Australia Notice for Consumers in New Zealand Notice for Mexico: Hardware Warranty Statement Your HP Server/HP Netserver in the enclosed manual(s) or any contact the Hewlett-Packard End User Support Line at (09) 3566640. - HP NetServer LP 1000r | Warranty and Support for Your HP Server - Page 13
end-user Customer, that HP Server/HP Netserver hardware components and supplies will be free from defects in material and workmanship under normal use after the date of purchase for the period specified in this booklet titled Warranty & Service/Support Booklet. If HP or Authorized Reseller receives - HP NetServer LP 1000r | Warranty and Support for Your HP Server - Page 14
related support are not covered under this warranty and may be obtained at additional expense. Software Product Limited Replacement Warranty The HP Software Product Limited Replacement Warranty will apply to all Software that is provided to you by HP as part of the HP Server/HP Netserver, such as HP - HP NetServer LP 1000r | Warranty and Support for Your HP Server - Page 15
Customer responsible for any copyright infringement or violation of this Agreement. Product Recovery CD-ROM (if provided) If your HP product was shipped with a product recovery CD-ROM: · The product recovery CD-ROM and/or support utility software may only be used for restoring the hard disk of the - HP NetServer LP 1000r | Warranty and Support for Your HP Server - Page 16
and upgrades which may be available from Hewlett-Packard under a separate support agreement. Export Clause Customer agrees not to export or re-export the Restricted Rights Use, duplication, or disclosure is subject to HP standard commercial license terms and for nonDOD Departments and Agencies of - HP NetServer LP 1000r | Warranty and Support for Your HP Server - Page 17
free operation of an HP Server/HP Netserver. If the customer transfers an HP Server/HP Netserver to another user, warranty service is available to that Customer is solely liable if Products or Support purchased by Customer are used for these applications. HP will be liable for damage to tangible - HP NetServer LP 1000r | Warranty and Support for Your HP Server - Page 18
ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE CUSTOMER'S SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE
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hp
server
services & support
warranty &
support
for your
hp server
Warranty and Service/Support Booklet
Part Number 5990-2667
*5990-2667*