HP NetServer LT 6000r Warranty and Support for Your HP Server
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- HP NetServer LT 6000r | Warranty and Support for Your HP Server - Page 1
hp server services & support warranty & support for your hp server Warranty and Service/Support Booklet Part Number 5990-2667 *5990-2667* - HP NetServer LT 6000r | Warranty and Support for Your HP Server - Page 2
Packard Company. Congratulations! Congratulations on your purchase of an HP Server/HP Netserver. You have purchased an exceptional product that comes with exceptional support services. This booklet shows you how to obtain service if you have a problem, and also shows you how to find more information - HP NetServer LT 6000r | Warranty and Support for Your HP Server - Page 3
monitoring and troubleshooting. HP Toptools for Servers is available on the HP TopTools CD-ROM and on the website at: http://www.hp.com/go/servers -> "pc server" -> "technical support" -> support categories -> "drivers & software" -> "HP Server Management Software" HP Diagtools for HP Netservers - HP NetServer LT 6000r | Warranty and Support for Your HP Server - Page 4
Netserver warranty? How long is the standard warranty? Your HP Server's/HP Netserver's standard warranty includes: · Phone support · Free exchange parts · Next Business Day (NBD)*, on-site service * HP strives to have a technician at your site by the next business day, but response time is based on - HP NetServer LT 6000r | Warranty and Support for Your HP Server - Page 5
Center at 800-593-6631 for RX series HP Servers · HP Customer Support Center at 970-635-1000 for L series & E series HP Netservers Europe For hardware service and telephone support, contact: · An HP-authorized reseller or · HP Customer Support Center (Netherlands): Country and Number Austria - 0660 - HP NetServer LT 6000r | Warranty and Support for Your HP Server - Page 6
2 6613891 Vietnam - Hanoi - 84 4 9430101 - Ho Chi Minh City - 84 8 8324155 Latin America For hardware service and telephone support, contact an HP-authorized reseller or one of these support centers: Country and Number Argentina - - Within Argentina - 0810-555-5520 - Outside Argentina - (5411) 4778 - HP NetServer LT 6000r | Warranty and Support for Your HP Server - Page 7
for the HP Server/HP Netserver has expired, you can return the accessory to HP for service for one year after its purchase. If you are calling for support regarding an include peripherals such as printers, monitors, and mass storage devices such as HP Rack Storage and HP SureStore products. Talk to - HP NetServer LT 6000r | Warranty and Support for Your HP Server - Page 8
can be found at: http://www.hp.com/go/servers -> "pc server" -> "technical support" -> additional information -> "warranty & enhanced services" How can I stay current on product updates or enhancements? If I have a problem, how can I help in the support process? You can access extensive technical - HP NetServer LT 6000r | Warranty and Support for Your HP Server - Page 9
will ship the required part and provide installation instructions. 3. If the problem cannot be resolved over the phone, HP will dispatch a technician to your site. The response time depends on the level of support that you purchased with your HP Server/HP Netserver. For example, if your Server has - HP NetServer LT 6000r | Warranty and Support for Your HP Server - Page 10
are internal but not external to your HP Server/HP Netserver. HP reserves the right to charge for services where the cause of the error is found to be a non-certified third-party product. In addition, HP reserves the right to charge for resolving problems caused by untrained nonHP personnel who have - HP NetServer LT 6000r | Warranty and Support for Your HP Server - Page 11
all copies of software as well as installation instructions. HP does not warrant customer-installed third-party software. HP assumes no responsibility for the use or reliability of HP software on equipment that is not furnished by HP. Your HP Server/HP Netserver warranty does not cover the following - HP NetServer LT 6000r | Warranty and Support for Your HP Server - Page 12
HP's standard warranty offerings are subordinate to all local government laws. The warranty terms contained in the enclosed manual . If you have any queries about your rights contact the Hewlett-Packard End User Support Line at (09) 3566640. This warranty statement applies only to sales in Mexico. - HP NetServer LT 6000r | Warranty and Support for Your HP Server - Page 13
use after the date of purchase for the period specified in this booklet titled Warranty & Service/Support Booklet. If HP or Authorized Reseller receives notice of such defects during the warranty period, HP or Authorized Reseller will, at its option, either repair or replace products that prove to - HP NetServer LT 6000r | Warranty and Support for Your HP Server - Page 14
of the purchase that the Software will execute its programming instructions when all files are properly installed. HP does not warrant that the software will be uninterrupted or error be eligible for warranty service but may be serviced under a separate HP support contract covering the product. -14- - HP NetServer LT 6000r | Warranty and Support for Your HP Server - Page 15
product was shipped with a product recovery CD-ROM: · The product recovery CD-ROM and/or support utility software may only be used for restoring the hard disk of the HP product with which the product recovery CD-ROM was originally provided. · The use of any operating system software by a third party - HP NetServer LT 6000r | Warranty and Support for Your HP Server - Page 16
and upgrades which may be available from Hewlett-Packard under a separate support agreement. Export Clause Customer agrees not to export or re-export the Restricted Rights Use, duplication, or disclosure is subject to HP standard commercial license terms and for nonDOD Departments and Agencies of - HP NetServer LT 6000r | Warranty and Support for Your HP Server - Page 17
; 2. Damages relating to Customer's procurement of substitute products or services (i.e., "cost of cover"); 3. Incidental, special, or consequential Customer is solely liable if Products or Support purchased by Customer are used for these applications. HP will be liable for damage to tangible - HP NetServer LT 6000r | Warranty and Support for Your HP Server - Page 18
ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE CUSTOMER'S SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE
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hp
server
services & support
warranty &
support
for your
hp server
Warranty and Service/Support Booklet
Part Number 5990-2667
*5990-2667*