HP OMEN 25i Maintenance and Service Guide
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- HP OMEN 25i | Maintenance and Service Guide - Page 1
Maintenance and Service Guide OMEN 25i model M25866 SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more. - HP OMEN 25i | Maintenance and Service Guide - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP OMEN 25i | Maintenance and Service Guide - Page 3
service information and precautions ...1 RoHS (2002/95/EC) requirements...2 General descriptions ...2 Firmware updates ...2 Before returning the repaired product to the customer 2 2 Monitor P200 ...17 DP connector P300 ...17 Function test ...18 Support and troubleshooting ...19 Index...21 iii - HP OMEN 25i | Maintenance and Service Guide - Page 4
or disposal. This information provides general service information for the monitor. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: Only trained service personnel who are familiar with this HP product should perform service or maintenance for it. Before - HP OMEN 25i | Maintenance and Service Guide - Page 5
replacement. General descriptions This manual contains general information. There are two levels of service: Level 1: Cosmetic/appearance/alignment service Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no - HP OMEN 25i | Maintenance and Service Guide - Page 6
for attaching the monitor to a swing arm mount NOTE: For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To access the latest user guides or manuals for your product, go to http://www.hp.com/support and follow the instructions to find your product - HP OMEN 25i | Maintenance and Service Guide - Page 7
components To identify the components on the rear of the monitor, use this illustration and table. Table 1-1: Front components and their descriptions Component 1 OSD controller 2 Power button Function Opens the OSD menu and makes adjustments to monitor settings. Turns the monitor on or off. 4 - HP OMEN 25i | Maintenance and Service Guide - Page 8
Table 1-2: Rear components and their descriptions Component 1 Audio-out (headphone ) jack 2 HDMI connector 3 DisplayPort connector 4 Power connector Function Connects headphones, earbuds audio cable. Connects an HDMI cable to the source device. Connects a DisplayPort cable to the source device. - HP OMEN 25i | Maintenance and Service Guide - Page 9
Table 1-3: Rear components and their descriptions Component 1 Security cable slot 2 USB Type-B port(upstream) 3 USB Type-A ports(Downstream) Function Connects an optional security cable. Connects the USB Type-B cable to a source device such as a computer. Connect USB cable to a peripheral device, - HP OMEN 25i | Maintenance and Service Guide - Page 10
, the serial number and product number are located on a label on the rear of the monitor or on a label under the front bezel of the monitor head. You might need these numbers when contacting HP for support. For worldwide models (except India): Barcode label Spec label For India: Bar code label Spec - HP OMEN 25i | Maintenance and Service Guide - Page 11
ABS 94-HB/Jack Black (6009-0337))(HP OMEN 25i)ASS'Y AUO M250HAN01.B FRAME L(ABS 94-HB/Jack Black (6009-0337))(HP OMEN 25i) FRAME T(ABS 94-HB/Jack Black (6009-0337))(HP OMEN 25i)ASS'Y FRAME R(ABS 94-HB/Jack Black (6009-0337))(HP OMEN 25i) PANEL SUPPORT (SGCC 1.0T)(HP OMEN 25i) MAC. SCREW-MI M3.0*4.0L - HP OMEN 25i | Maintenance and Service Guide - Page 12
ACETATE W/B HF 1 25 WH FFC 6P(0.5mm) 100mm(2FOLD)60V G/F (A8+A4) HF 1 26 DISPLAY BD KEY ASS'Y HP Omen Hypno 25i 1 27 JOYSTICK BUTTON(ABS 94-HB/Jack Black (6009-0337))(HP OMEN 25i) 1 28 DISPLAY BD LED 1 How to order parts External adapter Description ADPTR EM 65W nPFC Smart 3P SC 7.4mm - HP OMEN 25i | Maintenance and Service Guide - Page 13
• Farnell: Farnell UK - Electronic Components Distributor • RS Component: Capacitors | RS Components (rs-online.com) • Digi-Key Component: Digi-Key Component United Kingdom Component description HDMI DisplayPort Audio out Location identifier P200 Component distributor Farnell Distributer part - HP OMEN 25i | Maintenance and Service Guide - Page 14
the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions - HP OMEN 25i | Maintenance and Service Guide - Page 15
this information to properly prepare to disassemble and reassemble the monitor. 1) Read the "Important safety information" and "Important service information and precautions" sections in the "Getting started" chapter of this guide. 2) Clean the room for disassembly. 3) Identify the disassembly area - HP OMEN 25i | Maintenance and Service Guide - Page 16
2) Remove the FFC 8/51, Wire 6/10 and gasket from the MAIN BD. 3) Remove the main BD, remove the deco and rear cover. 13 - HP OMEN 25i | Maintenance and Service Guide - Page 17
4) Remove the FFC and tape from the panel. 14 - HP OMEN 25i | Maintenance and Service Guide - Page 18
5) Remove the FRAME 6) Remove the support bracket. Connector repair This procedure includes HDMI, DisplayPort and audio connectors. The connectors are on the main board (board part number R352504320150 The connectors identifiers - HP OMEN 25i | Maintenance and Service Guide - Page 19
Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 12. Audio connector AP2 Repair the audio connector: 1) Use a hot air gun to melt the solder on - HP OMEN 25i | Maintenance and Service Guide - Page 20
HDMI connector P200 Repair the HDMI connector: 1) Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on the pins. 3) Lift the P200 connector from the PCB. 4) Place the new component on the PCB. Be sure that it - HP OMEN 25i | Maintenance and Service Guide - Page 21
item Operating description HDMI test DP test Confirm whether image displays and sound plays correctly on the monitor. Confirm whether image displays and sound plays correctly on the monitor. Audio test Confirm whether sound of music played smoothly through the headphone. Tool used Computer or - HP OMEN 25i | Maintenance and Service Guide - Page 22
Support and troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Table 4-2: Solving common problems Problem Possible cause Solution Screen is blank or Power cord is disconnected. video is flashing. Monitor manually - HP OMEN 25i | Maintenance and Service Guide - Page 23
Power Button is Locked is Displayed The monitor's power button is locked. OSD lockout function. Press and hold the power button for 10 seconds to disable the power button lock function. 20 - HP OMEN 25i | Maintenance and Service Guide - Page 24
procedures, 12 returning to customer, 2 RoHS (2002/95/EC) requirements, 2 safety information, 1 serial number location, 7 service information, 1 spare parts, 9 support and troubleshooting, 21 troubleshooting, 21 USB port location, 6 USB upstream port location, 6 VGA connector location, 6 21
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Maintenance and Service Guide
OMEN 25i model
M25866
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.