HP OMEN 27c Maintenance and Service Guide
HP OMEN 27c Manual
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HP OMEN 27c manual content summary:
- HP OMEN 27c | Maintenance and Service Guide - Page 1
Maintenance and Service Guide OMEN 27c model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more. - HP OMEN 27c | Maintenance and Service Guide - Page 2
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - HP OMEN 27c | Maintenance and Service Guide - Page 3
Table of Contents 1. Getting started ...4 Important safety information ...4 Important service information and precautions...5 RoHS (2002/95/EC) requirements ...5 General descriptions ...20 USB Type A Connector repair- J9, J10 ...21 Function Test ...22 Support and Troubleshooting ...23 Index ...24 3 - HP OMEN 27c | Maintenance and Service Guide - Page 4
to the safe, reliable operation of equipment. Improper service methods can damage equipment. The service procedures recommended and described in this service manual provide effective methods of performing service operations. Service engineers should have prior repair knowledge and experience as - HP OMEN 27c | Maintenance and Service Guide - Page 5
technicians in a repair center. End users should not perform these procedures. ● Please note during servicing that the primary side is the high voltage area. ● This monitor meets ROHS requirements. Be sure to use lead-free solder wire when soldering. ● If - HP OMEN 27c | Maintenance and Service Guide - Page 6
General descriptions This manual contains general information. There are two levels of service: Level 1: Cosmetic/appearance/alignment service Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is - HP OMEN 27c | Maintenance and Service Guide - Page 7
@ 240 Hz (DP) or 144 Hz (HDMI) resolution, plus full-screen support for lower resolutions; includes custom scaling for maximum image size while preserving original aspect the latest user guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. 7 - HP OMEN 27c | Maintenance and Service Guide - Page 8
Front View 8 - HP OMEN 27c | Maintenance and Service Guide - Page 9
Rear components To identify the components on the rear of the monitor, use these illustration and table. Table: Rear components and their descriptions Component Description (1) OSD controller Opens the OSD menu and makes adjustment to monitor settings. (2) Power button Turns the monitor on - HP OMEN 27c | Maintenance and Service Guide - Page 10
Locating the serial number and product number The SPEC label and Barcode label are located on the rear of the monitor. The serial number and product number are located on a Safety label. You may need these numbers when contacting HP about the monitor model. BARCODE LBL SPEC LBL For worldwide - HP OMEN 27c | Maintenance and Service Guide - Page 11
3. Illustrated parts catalog To identify the monitor major components, use this illustration and table. 3 7 2 12 13 1 4 9 8 5 6 11 10 Table: Monitor major components and their descriptions Item Description Qty 1 DECO 1 2 PANEL 1 3 MID FRAME 1 4 BTM SHD 1 5 CTRL BD 1 6 LED - HP OMEN 27c | Maintenance and Service Guide - Page 12
the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen - HP OMEN 27c | Maintenance and Service Guide - Page 13
4. Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. Use this information to properly prepare to disassemble and - HP OMEN 27c | Maintenance and Service Guide - Page 14
Disassembly procedure Rear Cover S1 1) Disassemble Hinge Cover from the Hinge as the picture 1. 2) Unlock 6 screws and disassemble Hinge from the RC Cover as the picture 2. 3) Unlock 4 screws and disassemble RC Cover from the Top SHD as the picture 3. PICTURE 1 PICTURE 2 PICTURE 3 S2 1) - HP OMEN 27c | Maintenance and Service Guide - Page 15
S4 1) Unlock 11 screws from the MF as the picture 1. 2) Disassemble DECO from the monitor and disassemble MF from the Panel. 3) Tear off the acetate tapes and pull out the Lamp wire from the Panel as the picture 2. 4) Unlock 6 screws and disassemble Bottom SHD from the Panel as the picture 3. - HP OMEN 27c | Maintenance and Service Guide - Page 16
Connector repair Repair Condition: Connector repair is only for the monitor that has been out of warranty period. • The repair procedure is for HDMI, DisplayPort, USB Type C and USB Type A connectors. • The connectors are on the main board (Main board part number 5E.5A501.001). • Please refer to - HP OMEN 27c | Maintenance and Service Guide - Page 17
IMPORTANT: • Repair Condition: Connector repair is only for out of warranty. • Repairing must operate by professional repairers (Note) in repair center, not applicable for end user. • Electrostatic protection is required when component replacement is required. • The monitor meets ROHS, please use - HP OMEN 27c | Maintenance and Service Guide - Page 18
HDMI Connector repair- J4 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from one of the pin. 2) Use a hot air gun to melt the solder on the pins 3). Lift J4 from the PCB 4). Place new component on the location, and must check it can match PCB footprint 5). - HP OMEN 27c | Maintenance and Service Guide - Page 19
DP Connector repair- J3 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from one of the pin. 2) Use a hot air gun to melt the solder on the pins 3) Lift J3 from the PCB 4) Place new component on the location, and must check it can match PCB footprint 5) Soldering - HP OMEN 27c | Maintenance and Service Guide - Page 20
USB type C Connector repair-J13 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from one of the pin. 2) Use a hot air gun to melt the solder on the pins 3) Lift connector from the PCB 4) Place new component on the location, and must check it can match PCB - HP OMEN 27c | Maintenance and Service Guide - Page 21
USB Type A Connector repair- J9, J10 1) Use a hot air gun to melt the solder on the pins Pin solder with soldering iron and absorber. You can gently push down with the soldering iron once everything is molten to move the connector out of the through holes 2). Lift connector from the PCB 3). Place - HP OMEN 27c | Maintenance and Service Guide - Page 22
Function Test After repair, be sure to confirm that all functions are working. Table 4-1: Function test Test item Operating description HDMI test Confirm whether image displays and sound plays correctly on the monitor. DP test Confirm whether image displays and sound plays correctly on the - HP OMEN 27c | Maintenance and Service Guide - Page 23
Support and Troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Table 4-2: Solving common problems Problem Control menu. Set Auto-Switch Input to Off and manually select the input Open the OSD menu and select Brightness - HP OMEN 27c | Maintenance and Service Guide - Page 24
13 returning to customer 6 RoHS (2002/95/EC) requirements 5 S safety information 4 Security cable slot 9 serial number location 10 service information 5 spare parts 11 Support and Troubleshooting 23 U USB Type A 12, 16, 22 USB Type A Connector repair 21 USB Type C 12, 16, 22 USB type
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Maintenance and Service Guide
OMEN 27c model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.