HP OMEN 27u Maintenance and Service Guide
HP OMEN 27u Manual
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- HP OMEN 27u | Maintenance and Service Guide - Page 1
Maintenance and Service Guide OMEN 27u model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more. - HP OMEN 27u | Maintenance and Service Guide - Page 2
accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: January 2022 Document Part Number: M54677-OMEN 27u-MSG-V1 Assembly part - HP OMEN 27u | Maintenance and Service Guide - Page 3
Table of Contents 1 Getting started ...1 Important safety information ...1 Important service information and precautions ...1 RoHS (2002/95/EC) requirements...2 General descriptions connector P601, P602 ...18 Function test ...19 Function test ...19 Support and troubleshooting ...19 Index ...21 iii - HP OMEN 27u | Maintenance and Service Guide - Page 4
- HP OMEN 27u | Maintenance and Service Guide - Page 5
to the safe, reliable operation of equipment. Improper service methods can damage equipment. The service procedures recommended and described in this service manual provide effective methods of performing service operations. Service engineers should have prior repair knowledge and experience as - HP OMEN 27u | Maintenance and Service Guide - Page 6
replacement. General descriptions This manual contains general information. There are two levels of service: Level 1: Cosmetic/appearance/alignment service Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no - HP OMEN 27u | Maintenance and Service Guide - Page 7
the monitor to a workstation NOTE: For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To access the latest user guides or manuals for your product, go to http://www.hp.com/support and follow the instructions to find your product. Then select - HP OMEN 27u | Maintenance and Service Guide - Page 8
Front/Rear components To identify the components on the rear of the monitor, use this illustration and table. Back of monitor showing locations of controls Table 1-1: Front and rear components and their descriptions Component Function 1 Power light 2 OSD controller 3 Power button White: The - HP OMEN 27u | Maintenance and Service Guide - Page 9
Rear component location showing Table 1-2: Rear components and their descriptions Component Function 1 Audio-out (headphone) jack 2 HDMI 2.0 port 3 HDMI 2.1 port 4 DisplayPort connector 5 Power connector 6 Security cable slot 7 USB Type-C port (Upstream) 8 USB Type-A ports (downstream) Connects - HP OMEN 27u | Maintenance and Service Guide - Page 10
on the rear of the monitor. The serial number and product number are located on a Safety label. You may need these numbers when contacting HP about the monitor model. For worldwide models (except India): Spec label Label Location Barcode label Spec label for Worldwide region Barcode label for - HP OMEN 27u | Maintenance and Service Guide - Page 11
3 Illustrated parts catalog To identify the monitor major components, use this illustration and table. Mechanical explosion Item Description Qty 1 LG Panel 1 2 Main BKT 1 3 Middle frame 5 4 Bottom Ambient light PCB 1 5 Power Lens PCB 1 6 Keypad PCB 1 7 OSD control 4 8 Rear - HP OMEN 27u | Maintenance and Service Guide - Page 12
N/A (Please contact HP Service) NOTE: The hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions - HP OMEN 27u | Maintenance and Service Guide - Page 13
prepare to disassemble and reassemble the monitor. 1) Read the "Important safety information" and "Important service information and precautions" sections in the "Getting started" chapter of this guide. 2) Clean the room for disassembly. 3) Identify the disassembly area. 4) Check the position that - HP OMEN 27u | Maintenance and Service Guide - Page 14
Disassemble Stand 2) Disassemble VESA screws: A: Remove this hole with a plastic disassembly rod; Remove VESA cover. B: Use a Phillips screwdriver to remove the above 6PCS screws, Separate the stand hinge from the display head. C: Use a Phillips screwdriver to remove the above 6 pcs screws. - HP OMEN 27u | Maintenance and Service Guide - Page 15
Disassemble pack Cover& Shielding BKT 4) Disassemble Main board. A: Remove thermal PAD B: Remove the above screws with a Phillips screwdriver C: Remove the LED holder on the main board D: Remove all EE cable E: Remove all Main board Separate cable and other materials from main board 5) Disassemble - HP OMEN 27u | Maintenance and Service Guide - Page 16
Separate speakers and cables 6) Disassemble LED light Assembly. A: Remove 8 pcs M4 screw B: Remove 4 pcs LED Bar C: Remove 4pcs T3 screw Separate LED bar PCBA and cables 7) Disassemble Ambient Light Led Lens 12 - HP OMEN 27u | Maintenance and Service Guide - Page 17
Separate Ambient Light LED Lens 8) Disassemble Middle Frame A: Remove all EE Cables B: Remove power LED Board C: Remove AMBILIGHT Bottom board on display chin. D: Remove all M3 screws E: Remove Middle Frame Separate cables& PCBAs from middle frame 9) Disassemble Main BKT: Remove M3 screws and Main - HP OMEN 27u | Maintenance and Service Guide - Page 18
Separate Main BKT 10) Disassemble Gasket &Heat Sink: Remove M3 screws & Heat Sink and Gasket Separate M3 screws & Heat Sink & Gasket from Main BKT Connector repair This procedure includes HDMI, Display Port, headphone, USB-C, DC JACK and USB connectors. The connectors are on the main board (board - HP OMEN 27u | Maintenance and Service Guide - Page 19
Connector HDMI Port Display Port Headphone USB-A USB-C DC jack Location HDMI280, HDMI281 DP250 CN800 P601, P602 P600 CN102 Connector location of Mainboard Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 9. Headphone - HP OMEN 27u | Maintenance and Service Guide - Page 20
Remove headphone connector 2) Lift the CN800 connector from the circuit board. 3) Place the new component on the circuit board. Be sure that it matches the footprint. 4) Solder the new component. HDMI connector HDMI280, HDMI281 Repair the HDMI connector: 1) Use a hot air gun to melt the solder on - HP OMEN 27u | Maintenance and Service Guide - Page 21
Remove DP connector 2) Lift the DP250 connector from the circuit board. 3) Place the new component on the circuit board. Be sure that it matches the footprint. 4) Solder the new component. DC JACK connector CN102 Repair the DC JACK connector: 1) Use a hot air gun to heat the bottom side of PCB below - HP OMEN 27u | Maintenance and Service Guide - Page 22
Remove USB-C connector 2) Lift the P600 connector from the circuit board. 3) Place the new component on the circuit board. Be sure that it matches the footprint. 4) Solder the new component. USB-A connector P601, P602 Repair the USB-A connector: 1) Use a hot air gun to melt the solder on the pins. - HP OMEN 27u | Maintenance and Service Guide - Page 23
transmitting data between computer and USB devices. Computer Support and troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Table 4-2: Solving common problems Problem Possible cause Screen is blank or Power cord is - HP OMEN 27u | Maintenance and Service Guide - Page 24
power button is locked. menu. Set Auto-Switch Input to Off and manually select the input Open the OSD menu and select Brightness to adjust power is off while you connect the video cable. Change the settings to a supported setting. Open the OSD menu and select Power Control > AutoSleep Mode and set - HP OMEN 27u | Maintenance and Service Guide - Page 25
, 9 returning to customer, 2 RoHS (2002/95/EC) requirements, 2 safety information, 1 Security cable slot location, 5 serial number location, 6 service information, 1 spare parts, 7 support and troubleshooting, 19 troubleshooting, 19 USB Type-A port location, 5 USB Type-C port location, 5 21 - HP OMEN 27u | Maintenance and Service Guide - Page 26
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Maintenance and Service Guide
OMEN 27u model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.