HP OfficeJet 6960 User Guide

HP OfficeJet 6960 Manual

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  • HP OfficeJet 6960 | User Guide - Page 1
  • HP OfficeJet 6960 | User Guide - Page 2
    HP OfficeJet 6960 All-in-One series User Guide
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    prior written permission of HP, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the are registered trademarks owned by the U.S. Environmental Protection Agency. Mac, OS X, and AirPrint are trademarks of Apple Inc., registered in the U.S.
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    this product to reduce risk of injury from fire or electric shock. - Read and understand all instructions in the documentation that comes with the printer. - Observe all warnings and instructions marked on the product. - Unplug this product from wall outlets before cleaning. - Do not install or
  • HP OfficeJet 6960 | User Guide - Page 5
  • HP OfficeJet 6960 | User Guide - Page 6
    Load an original in the document feeder ...19 Update the printer ...20 Open the HP printer software (Windows) ...21 Turn the printer off ...21 3 Print ...22 Print documents ...22 Print brochures ...23 Print on envelopes ...24 Print photos ...25 Print on special and custom-size paper ...26 ENWW v
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    AirPrint™ ...28 Tips for successful printing ...29 4 Copy and scan ...32 Copy ...32 Scan ...32 Scan to a computer ...33 Scan to email ...34 Set up Scan to Email ...34 Scan a document or photo to email 34 Change account settings 35 Scan using Webscan ...36 Scanning documents as editable text 36
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    ISDN line 63 Case D: Fax with a distinctive ring service on the same line 63 Case E: Shared voice/fax line 64 Case F: Shared voice/fax line with voice mail 66 Case G: Fax line shared with computer modem (no voice calls received 66 Set up the printer with a computer dial-up modem 67 Set up the
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    ...78 Test fax setup ...78 6 Web Services ...80 What are Web Services? ...80 Set up Web Services ...80 Use Web Services ...82 HP ePrint ...82 Print apps ...83 Remove Web Services ...83 7 Work with cartridges ...84 Information on cartridges and the printhead ...84 Check the estimated ink levels ...85
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    a problem ...99 Jams and paper-feed issues ...99 Clear a paper jam ...99 Read general instructions in the Help for clearing paper jams 99 Clear a print carriage jam ...104 Read general instructions in the Help for clearing a print carriage jams 104 Learn how to avoid paper jams ...105 Solve paper
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    printhead and cartridges 128 Restore original factory defaults and settings 129 HP support Regulatory Notice 139 Products with wireless functionality 139 European telephone network declaration 144 Paper ...144 Plastics ...144 Material safety data sheets ...144 Recycling program ...144 HP inkjet
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    of hazardous substance (Ukraine 145 Restriction of hazardous substance (India 145 China SEPA Eco Label User Information 146 China Energy Label for Printer, Fax and Copier 146 The Table of Hazardous Substances/Elements and their Content (China 147 Declaration of the Presence Condition of the
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    xii ENWW
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    1 How do I? ● Get started ● Print ● Copy and scan ● Fax ● Web Services ● Work with cartridges ● Network setup ● Solve a problem ENWW 1
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    with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated by
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    reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after five minutes of inactivity. Use the following instructions to change the period of inactivity before the printer sleeps. 1. From the printer control panel, do one of the following. ● Touch or swipe
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    position, causing problems with the cartridges and print quality issues. Never turn off the printer when cartridges are missing. HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues, possible extra ink usage from the remaining cartridges, or damage
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    original HP ink cartridges through HP Planet Partners. For more information, visit www.hp.com/recycle. ● Optimize paper usage by printing on both sides of the paper. ● Change the print quality in the printer driver to a draft setting. The draft setting uses less ink. ● Do not clean the printhead
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    Top and front view 1 Document feeder 2 Document feeder paper-width guides 3 Document feeder tray 4 Cartridge access door 5 Scanner lid 6 Scanner glass 7 Front USB port NOTE: This feature is available with some models of the printer. 8 Power button 9 Input tray (also referred to as
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    supplies area 1 Cartridges 2 Printhead 3 Cartridge access door NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn the printer off when a cartridge is missing. Back
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    the status of the printer's wireless connection. ● Solid blue light indicates that wireless connection has been established and you can print. ● Blinking light indicates wireless error. Refer to the message on the printer display. ● If the wireless light is off, wireless is turned off. Help
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    , or view the printer email address. For more information, see HP ePrint . Wi-Fi Direct: Displays the status, name, and password for Wi-Fi Direct, and the number of devices connected. You can also change settings and print a guide. Ink: Displays the estimated ink levels. NOTE: Ink level alerts and
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    a screen on the control panel. Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about
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    . Photo printing ● HP Premium Plus Photo Paper HP Premium Plus Photo Paper is HP's highest-quality photo paper for your best photos. With HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them right off the printer. The printer supports several sizes
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    blacks, and vivid colors. ● HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for twosided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers. ● HP Printing Paper HP Printing Paper
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    ● Do not overload the tray or document feeder. ● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the tray or document feeder: ● Multipart forms ● Media that is damaged, curled, or wrinkled ● Media with cutouts or perforations ● Media that is
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    not exceed the stack height marking on the side of the tray. NOTE: Do not load paper while the printer is printing. 5. Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and then close the tray. 6. A message appears on the control panel display prompting you to
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    exceed the stack height marking on the side of the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and then close the tray. 5. A message appears on the control panel display prompting you to
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    . To load legal paper 1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded media. 2. Unlock and open the front side of the paper tray. 3. Load paper. ● Insert a stack of paper into the paper tray with the short edge forward and the print side down
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    height marking on the edge of the tray. NOTE: Do not load paper while the printer is printing. ● Slide the paper forward until it stops. ● Slide the paper-width guides inward until they stop at the edges of the paper. 4. Push the paper tray back in. 5. Pull out the output tray extension. To load an
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    input tray, and does not exceed the stack height marking on the side of the tray. NOTE: Do not load envelopes while the printer is printing. 4. Slide the paper-width guides in the tray until they touch the edge of the stack of envelopes, and then push the tray in to close. 5. A message appears
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    the printer. To load an original on the scanner glass 1. Lift the scanner lid. 2. Load your original print-side scan, or fax a document by placing it in the document feeder. CAUTION: Do not load photos in the document feeder; this might cause damage to your photos. Use only paper that is supported
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    in the document feeder tray. 3. Slide the paper-width guides inward until they stop at the left and right edges of the paper. Update the printer By default, if the printer is connected to a network and Web Services has been enabled, the printer automatically checks for updates. To update the
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    or the person who set up the network. Open the HP printer software (Windows) After installing the HP printer software, depending on your operating system, do one of the following. ● Windows 10: From the computer desktop, click Start, select All apps, click HP, and then select the icon with the
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    to change print quality, print on specific types of paper, or use special features. TIP: This printer includes HP ePrint , a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For
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    , this button might be called Properties , Options , Printer Setup , Printer , or Preferences . NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. Select the appropriate options on the
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    , this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. Select the appropriate options
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    Printing website ( www.hp.com/go/mobileprinting ). (At this time, this website might not be available in all languages.) To print a photo from the computer (Windows) 1. Load paper in the input tray. For more information, see Load paper. 2. From your software, select Print. 3. Make sure your printer
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    size in the printer driver. You might need to reformat existing documents to print them correctly on custom-size paper. To set up custom sizes (Windows) 1. Depending on your operating system, do one of the following: ● Windows 10: From the Windows Start menu, click All apps, select Windows System
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    be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. On the Layout tab or Paper/Quality tab, click the
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    , Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. On the Printing Shortcut tab, select a shortcut which supports the Print On
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    sides of the paper. For more information, see Print on both sides (duplexing). Ink tips ● ● If the print quality is not acceptable, see Printing issues for more information. Use Original HP cartridges. Original HP cartridges are designed and tested with HP printers and papers to help you easily
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    settings, click Print, Scan & Fax , and then click Set Preferences in the HP printer software. To open the HP printer software, see Open the HP printer software (Windows) for more information. ● To select the number of pages to print per sheet, on the Layout tab of the printer driver, select the
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    Printer settings tips (OS X) ● On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer. ● On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type and quality. ENWW Tips for successful printing 31
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    Touch Start Black or Start Color. ( Copy Settings ), and then touch Save Scan You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a computer or an email recipient. When scanning documents with the HP printer software, you can scan to a format
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    information, see Open the HP printer software (Windows). 2. Go to the Scan section. 3. Select Manage Scan to Computer. 4. Click Enable. To enable the scan to a computer feature (OS X) The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature has
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    instructions. Scan to email The Scan-to-Email App is an application that allows you to quickly scan and email photos or documents to the specified recipients directly from your HP All-in-One printer. You can set up your email addresses, log in to your accounts with the given PIN codes, and then scan
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    to email from HP printer software (Windows) 1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. In the printer software, click Scan a Document or
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    EWS to enable Webscan. 5. Click Apply. To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open
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    print-side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. In the printer software, click Scan a Document or Photo . 4. Select Save as Editable Text (OCR) and click Scan . NOTE: The initial screen allows you to review
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    , rather than JPEG. 1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. In the printer software, click Scan a Document or Photo . 4. Click Create New
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    scanner glass or print-side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. In the printer software, click Scan a Document or Photo . 4. Click the More link in the top right corner of the HP Scan dialog. The detailed
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    fax from the computer ● Send a fax from a phone ● Send a fax using monitor dialing ● Send a fax using printer memory ● Send a fax to multiple recipients ● Send a fax in Error Correction Mode Send a standard fax You can easily send a single- or multiple-page black-and-white or color fax by using
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    Open the document on your computer that you want to fax. 2. On the File menu in your software application, click Print. 3. From the Name list, select the printer that has "fax" in the name. 4. To change settings (such as selecting to send the document as a black fax or a color fax), click the button
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    Phone book ), and then touch ( Contact ) to select the phone book contact where you have your PIN stored. Your fax is sent when the receiving fax machine answers. Send a fax using printer memory You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful
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    Fax Method is turned on. a. From the printer control panel display, touch Fax . b. Touch Setup , and then touch Preferences . c. Touch Scan and Fax Method to turn it on. 2. Load your original print-side up in the document feeder. 3. From the printer control panel display, touch Fax . 4. Touch Send
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    it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the printer prints the fax on two pages. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the copying finishes. ● Receive a fax manually ● Set up backup fax
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    as a very detailed color photo, it might not be stored in memory due to memory limitations. Causes the printer to store faxes in memory only if an error condition exists that prevents the printer from printing the faxes (for example, if the printer runs out of paper). The printer continues to store
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    then touch Print. If you want to stop reprinting the faxes in memory, touch (Cancel). Forward faxes to another number You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and white, regardless of how they were originally sent. HP recommends that
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    from the junk fax list, and print a list of blocked junk fax numbers. To add a number to the junk fax list 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Preferences . 4. Touch Junk Fax Blocking . 5. Touch (Plus Sign). 6. Do one of the following. ● To select a fax
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    , see Load paper. To set up or modify HP Digital Fax (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print, Scan & Fax and click Digital Fax Setup Wizard . 3. Follow the onscreen instructions. To set up or modify HP Digital Fax
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    edit a group phone book contact ● Delete phone book contacts ● Print a list of phone book contacts Create and edit a phone book contact You can store fax numbers as phone book contacts. To set up phone book contacts 1. From the printer control panel display, touch Fax . 2. Touch Send Now. 3. Touch
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    group phone book contacts NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact. 1. From the printer control panel display, touch Fax . 2. Touch Send Now. 3. Touch ( Phone book ), and then touch ( Group ). 4. Touch (Plus Sign) to add
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    For more information, see Load paper. 2. From the printer control panel display, touch Fax . 3. Touch Setup , and then touch Reports . 4. Touch Print Phone Book. Change fax settings After completing the steps in the getting started guide that came with the printer, use the following steps to change
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    by country/region.) In this setup, the answering machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to
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    one of the following: ● Touch one ring pattern, touch Fax Wizard, and then follow the wizard. ● Touch Ring Pattern Detection, and then follow the instructions on the printer set the dial type 1. From the printer control panel display, touch Fax . 2. Touch Setup , and then touch Preferences . 3.
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    printer and other fax machines when sending and receiving faxes. If you use one of the following, setting the fax speed to a slower speed might be required: ● An Internet phone service fax sound volume 1. From the printer control panel display, touch Fax . 2. Touch Setup , and then touch Preferences
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    your Internet faxing services support department or your local service provider for further assistance. Use reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required
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    you receive a lowink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until the print quality becomes unacceptable. NOTE: Ensure that the printheads and cartridges are in good conditions and installed properly. For
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    is an error during transmission or reception. To set the printer to print fax error reports automatically 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Reports and touch Fax Error Reports. 4. Touch to select one of the following. On (Fax Send and Fax Receive) Off
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    all the steps in the Getting Started Guide, use the instructions in this section to complete your fax setup. Keep your Getting Started Guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the
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    up the printer with a PBX phone system or an ISDN line ● Case D: Fax with a distinctive ring service on the same line ● Case E: Shared voice/fax line ● Case F: Shared voice/fax line with voice mail ● Case G: Fax line shared with computer modem (no voice calls received) ENWW Additional fax setup 59
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    at the same number you use for fax calls on the printer. 3. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow
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    your fax line DSL PBX Distinctive Voice Computer dial- Answering ring service calls up modem machine Voice mail service Recommended fax setup Case A: Separate fax line (no voice calls received) Case B: Set up the printer with DSL Case C: Set up the printer with a PBX phone system or an ISDN
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    printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with a separate fax line 1. Connect one end printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in
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    setup. 3. Connect an additional phone cord from the DSL filter to the telephone wall jack. 4. Run a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service printer. Refer to the documentation that came with your PBX phone system for instructions
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    begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case E: Shared voice/fax line If you receive both voice calls and
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    before the printer answers the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. ENWW Additional fax setup 65
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    receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax line shared with computer modem (no voice calls received) If
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    one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. 4. If your modem software is set to receive faxes to your computer automatically
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    If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax
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    for both fax and telephone calls, use these instructions to set up your fax. There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. NOTE: If your
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    to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 70 Chapter 5 Fax ENWW
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    set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls. 2. Connect one end of
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    begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case I: Shared voice/fax line with answering machine If you receive
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    the Rings to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case J: Shared voice/fax line with computer
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    (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections. 6. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic
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    9. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum number of rings problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax line with computer
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    your Rings to Answer setting on the printer to the maximum number of rings supported by the printer. NOTE: The maximum number of rings computer DSL modem, follow these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service
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    printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. ● If your computer has only one of the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up
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    to incoming fax calls, or the printer cannot receive faxes. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Serial-type fax setup For information on setting up the printer for faxing using a serial-type
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    , review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the cartridges are installed, and that full-size paper is
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    . HP ePrint ● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are
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    . Follow the instructions on the information page to finish the setup. To set up Web Services using the HP printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. In the window that appears, double-click Print, Scan & Fax and
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    connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. Use Web Services The following section describes how to use and configure Web Services. ● HP ePrint ● Print apps HP ePrint To use HP ePrint , do the following: ● Be
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    print apps ● You can manage your print apps with HP Connected . This site might not be available in all countries/ regions. You can add, configure, or remove print apps, and set the order in which they appear on your printer control panel display. Remove Web Services Use the following instructions
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    the cartridges ● Order cartridges ● Store printing supplies ● Anonymous usage information storage ● Ink cartridge warranty information Information on cartridges and the printhead The following tips help maintain HP cartridges and ensure consistent print quality. ● The instructions in this guide are
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    another printer, the ink level indicator might be inaccurate or unavailable. NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which
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    3. Press the front of the cartridge to release it, and then remove it from the slot. 4. Remove the new cartridge from its packaging. 86 Chapter 7 Work with cartridges ENWW
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    are replacing. ● On a sticker inside the printer. Open the cartridge access door to locate the sticker. NOTE: The Setup cartridge that comes with the printer is not available for separate purchase. Store printing supplies Cartridges can be left in the printer for extended periods of time. However
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    can continue to use the cartridge in the HP printer if you turn off the memory chip's ability to collect the printer's usage information. Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not
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    on or off the wireless capability of the printer NOTE: If you encounter problems connecting the printer, see Network and connection issues. TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing Center ( www.hp.com/go/wirelessprinting ). Before
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    the list at Before you begin. 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Tools. 3. Click Device Setup & Software. 4. Select Convert a USB connected printer to wireless. Follow the onscreen instructions. To change from a USB or Ethernet
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    the wireless connection Print the wireless test report for information about the printer wireless connection. The wireless test report provides information about the printer status, hardware (MAC) address, and IP address. If there is a problem with the wireless connection or if a wireless connection
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    settings Do one of the following: ● From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard. Touch (Wireless) or (Ethernet) to display the network status screen. Touch Print Details to print the network configuration page. ● From the printer control
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    HP printer software on the computer, connect to Wi-Fi Direct first and then install the printer software. Select Wireless when prompted by the printer software for a connection type. - If you are using a mobile device, make sure you have installed a compatible printing app the printer control panel
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    -Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP OfficeJet 6960 (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 4. Print your document. To print from a wireless-capable computer (Windows) 1. Make sure you have
  • HP OfficeJet 6960 | User Guide - Page 108
    To print from a wireless-capable computer (OS X) 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on Wi-Fi on the computer. For more information, see the documentation provided by Apple. 3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-HP OfficeJet 6960
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    Print, Scan & Fax . 3. Click Maintain Your Printer. HP Utility (OS X) HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and find website support information. NOTE: The features available in HP Utility vary depending on the selected printer. Ink
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    it on. 4. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for example: DIRECT-**-HP OfficeJet 6960 (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 5. In a supported web browser on your
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    is not connected to the network. TIP: If you are using a computer running Windows, you can visit the HP online support website at www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems. 98 Chapter 9 Printer management tools ENWW
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    problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings ● HP support Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues. Use an HP online troubleshooting wizard Instructions for clearing the jam in the printer
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    If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all of the pieces of paper from the printer, more paper jams are likely to occur. 100 Chapter 10 Solve a problem ENWW
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    lower the output tray. To clear a paper jam from print zone 1. Press (the Power button) to turn off the printer. 2. Open the ink cartridge access door. 3. Check the paper path inside the printer. a. Lift the handle of the paper path cover and remove the cover. ENWW Jams and paper-feed issues 101
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    If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. c. Reinsert the paper path cover until it snaps into place. 4. If the problem is not resolved, check the print carriage area inside the printer. CAUTION: During the process, avoid touching the cable
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    b. Move the carriage to the far left of the printer, and do the same as in the previous step to remove any torn pieces of paper. 5. Close the ink cartridge access door. 6. Press (the Power button) to turn on the printer. To clear a paper jam in the document feeder 1. Lift the cover of the document
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    the printer, more paper jams are likely to occur. 4. Close the document feeder cover, pressing down firmly until it snaps into place. If the above solutions do not resolve the problem, click here for more online troubleshooting. Clear a print carriage jam Resolve a print carriage jam. Use an HP
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    paper. Do not load paper when the printer is printing. Solve paper-feed problems What kind of problem are you having? ● Paper is not picked up from a tray ● Make sure paper is loaded in the tray. For more information, see Load paper. Fan the paper before loading. ● Make sure the paper-width guides
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    or paper-width guide of the input tray. ● Make sure the tray is not overloaded with paper. ● Use HP paper for optimum performance and efficiency. Printing issues What do you want to do? Fix problems with page not printing (unable to print) HP Print and Scan Doctor Troubleshoot problems with print
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    Offline. d. If you made any changes, try to print again. 4. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. Depending on your operating system, do one of the following: ● Windows 10: From the Windows Start menu, click All apps
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    has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 6. Restart the computer. 7. Clear the print queue. 108 Chapter 10 Solve a problem ENWW
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    To clear the print queue a. Depending on your operating system, do one of the following: ● Windows 10: From the Windows Start menu, click All apps, select Windows System, Control Panel, and then click View devices and printers under Hardware and Sound menu. ● Windows 8.1 and Windows 8: Point to or
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    1. Make sure you are using original HP cartridges. 2. Check the printer software to make sure you have selected the appropriate paper type from the Media drop-down list and print quality from the Quality Settings drop-down list. ● In the printer software, click Print, Scan, & Fax and then click Set
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    the printer software, click Print, Scan, & Fax and then click Maintain Your Printer to access the Printer Toolbox. d. Click Clean Printheads on the Device Services tab. Follow the onscreen instructions. 7. If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp
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    the Print Test Page button, and follow the onscreen instructions. 7. If the diagnostic page shows steaks or missing portions of the text or colored boxes, clean the printhead automatically. To automatically clean the printhead a. Load Letter or A4 plain, white paper in the paper tray. b. Open HP
  • HP OfficeJet 6960 | User Guide - Page 126
    then touch ( Setup ). c. Touch Printer Maintenance , touch Align Printhead, and then follow the onscreen instructions. 5. Print a diagnostics page if the cartridges are not low on ink. To print a diagnostics page from the printer display a. Load letter, A4, or legal unused plain white paper into the
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    Scan issues HP Print and Scan Doctor Solve scan problems The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operating system. Use an HP online troubleshooting wizard. Get step-by-step instructions
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    , continue reviewing the troubleshooting information in this section. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. ● If you are running the test from the Fax Setup Wizard (Windows) or HP Utility (OS X), make sure the printer is not
  • HP OfficeJet 6960 | User Guide - Page 129
    is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. Plug the phone cord into the correct port 1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
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    . If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. ● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect
  • HP OfficeJet 6960 | User Guide - Page 131
    phone line. Troubleshoot fax problems Troubleshoot fax problems Use an HP online troubleshooting wizard. Resolve problems sending or receiving a fax or faxing to your computer. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help
  • HP OfficeJet 6960 | User Guide - Page 132
    or your computer for an error message providing information about the problem and how to solve it. If there is an error, the printer cannot send faxing again. If the problem persists, contact your telephone company. ● If you are using a digital subscriber line (DSL) service, make sure that you
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    for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. ● If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not
  • HP OfficeJet 6960 | User Guide - Page 134
    to a low number of rings and the printer to answer in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In this setup, the answering machine answers the call and the printer monitors the line. If the printer detects fax tones, ENWW Fax issues 121
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    you suspect that it is preventing your computer from connecting to the printer. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for wireless troubleshooting Check the network configuration or
  • HP OfficeJet 6960 | User Guide - Page 136
    impacting your network connection to the printer. If you know that antivirus or firewall software is preventing your computer from connecting to the printer, use the HP online firewall troubleshooter to help solve the problem. ● Learn more about using the HP Print and Scan Doctor. Click here to go
  • HP OfficeJet 6960 | User Guide - Page 137
    . To clean the printhead, see Maintain the printhead and cartridges. ● If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems. If prompted, select
  • HP OfficeJet 6960 | User Guide - Page 138
    report to view current printer information and cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. If you need to call HP, it is often useful to print the printer status report before
  • HP OfficeJet 6960 | User Guide - Page 139
    . Web access test report Print the web access report to help identify internet connectivity issues which can affect Web Services. Solve problems using Web Services If you are having problems using Web Services, such as HP ePrint , check the following: ● Make sure the printer is connected to the
  • HP OfficeJet 6960 | User Guide - Page 140
    or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to size. To clean the scanner glass WARNING! Before cleaning the printer, turn the printer off by pressing unplugging the power cord from the electrical
  • HP OfficeJet 6960 | User Guide - Page 141
    paper, you can clean the rollers and separator pad. To clean the rollers or separator pad WARNING! Before cleaning the printer, turn the printer off . Maintain the printhead and cartridges If you are experiencing problems with printing, you might have a problem with the printhead. You should
  • HP OfficeJet 6960 | User Guide - Page 142
    the life of the cartridges. ● Clean the printhead if your printed output is streaked or has any incorrect or missing colors. There are three stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of
  • HP OfficeJet 6960 | User Guide - Page 143
    printer support website at www.support.hp.com. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. 130 Chapter 10 Solve a problem
  • HP OfficeJet 6960 | User Guide - Page 144
    , such as HP OfficeJet 6960) ● Product number (located near the cartridge access area) ● Serial number (located on the back or bottom of the printer) Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If
  • HP OfficeJet 6960 | User Guide - Page 145
    (60 to 105 g/m2 [16 to 28 lb]): Up to 60 (text printing) Document feeder capacity ● Plain paper sheets (60 to 90 g/m2 [16 to 24 lb]): Up to 35 Paper size and weights For the list of supported paper sizes, see the HP printer software. ● Plain paper: 60 to 105 g/m2 (16 to 28 lb) ● Envelopes: 75 to
  • HP OfficeJet 6960 | User Guide - Page 146
    , see the HP printer software. ● Color: 24-bit color, 8-bit grayscale (256 levels of gray) ● Maximum scan size: ● Scanner glass: 216 x 297 mm (8.5 x 11.7 inches) ● Document feeder: 216 x 356 mm (8.5 x 14 inches) Fax specifications ● Walk-up black-and-white and color fax capability. ● Manual fax send
  • HP OfficeJet 6960 | User Guide - Page 147
    Black Color Photo (dpi) 203 x 196 200 x 200 Very Fine (dpi) 300 x 300 200 x 200 Fine (dpi) 203 x 196 200 x 200 Standard (dpi) 203 x 98 200 x 200 ● Fax to PC specifications ● Supported file types: TIFF and PDF ● Supported fax types: black-and-white faxes Cartridge yield ● Visit www.hp wireless
  • HP OfficeJet 6960 | User Guide - Page 148
    a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-1501-02. This regulatory number should not be confused with the marketing name (HP OfficeJet 6960 All-in-One series, etc.) or product numbers (J7K33A, etc.). FCC statement ENWW Regulatory information 135
  • HP OfficeJet 6960 | User Guide - Page 149
    Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Visual display workplaces statement for Germany 136 Appendix A Technical information ENWW
  • HP OfficeJet 6960 | User Guide - Page 150
    Notice to users of the U.S. telephone network: FCC requirements ENWW Regulatory information 137
  • HP OfficeJet 6960 | User Guide - Page 151
    Notice to users of the Canadian telephone network 138 Appendix A Technical information ENWW
  • HP OfficeJet 6960 | User Guide - Page 152
    statement European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: regulatory matters is: HP Deutschland GmbH, HQ-TRE, Schickardstrasse 32, 71034 Boeblingen, Germany Products with wireless functionality EMF ● This
  • HP OfficeJet 6960 | User Guide - Page 153
    Declaration of conformity 140 Appendix A Technical information ENWW
  • HP OfficeJet 6960 | User Guide - Page 154
    products This section contains the following regulatory information pertaining to wireless products: ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Taiwan ● Notice to users in
  • HP OfficeJet 6960 | User Guide - Page 155
    Notice to users in Canada Notice to users in Taiwan 142 Appendix A Technical information ENWW
  • HP OfficeJet 6960 | User Guide - Page 156
    /hpinfo/globalcitizenship/environment ● Eco-Tips ● European Union Commission Regulation 1275/2008 ● Paper ● Plastics ● Material safety data sheets ● Recycling program ● HP inkjet supplies recycling program ● Power consumption ● Disposal of waste equipment by users ● Chemical substances ● Restriction
  • HP OfficeJet 6960 | User Guide - Page 157
    Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ 144 Appendix A Technical information ENWW
  • HP OfficeJet 6960 | User Guide - Page 158
    the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as
  • HP OfficeJet 6960 | User Guide - Page 159
    China SEPA Eco Label User Information China Energy Label for Printer, Fax and Copier 146 Appendix A Technical information ENWW
  • HP OfficeJet 6960 | User Guide - Page 160
    The Table of Hazardous Substances/Elements and their Content (China) ENWW Environmental product stewardship program 147
  • HP OfficeJet 6960 | User Guide - Page 161
    Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) EPEAT 148 Appendix A Technical information ENWW
  • HP OfficeJet 6960 | User Guide - Page 162
    Battery disposal in Taiwan California Perchlorate Material Notice ENWW Environmental product stewardship program 149
  • HP OfficeJet 6960 | User Guide - Page 163
    EU Battery Directive 150 Appendix A Technical information ENWW
  • HP OfficeJet 6960 | User Guide - Page 164
    Battery notice for Brazil ENWW Environmental product stewardship program 151
  • HP OfficeJet 6960 | User Guide - Page 165
    8 C carriage clear carriage jams 104 cartridge access door, locating 7 Cartridges 7 cartridges 87 check ink levels 85 locating 7 replace 85 tips 84 clean document feeder 128 exterior 127 printhead 128, 129 scanner glass 127 clear fax logs 57 colored text, and OCR 36 computer modem shared with fax
  • HP OfficeJet 6960 | User Guide - Page 166
    42, 43 multi-feeds, troubleshoot 105 N networks connector illustration 7 IP settings 92 link speed 92 settings, change 91 view and print settings 92 wireless communication setup 89 wireless settings 125 O OCR edit scanned documents 36 operating systems supported 132 OS X HP Utility 96 output tray
  • HP OfficeJet 6960 | User Guide - Page 167
    P paper clear jams 99 HP, order 12 load tray 13 selecting 12 skewed pages 105 specifications 132 troubleshoot feeding 105 paper-feed problems, troubleshoot 105 parallel phone systems answering machine setup 72 countries/regions with 59 distinctive ringing setup 63 DSL setup 62 ISDN setup 63 modem
  • HP OfficeJet 6960 | User Guide - Page 168
    computer modem (parallel phone systems) 76 Setup icon 9 skew, troubleshoot print 105 software OCR 36 Webscan 36 specifications paper picked 105 network configuration page 125 paper not picked up from tray 105 paper-feed problems 105 power 124 print 123 printer status report 125 receive faxes 119
  • HP OfficeJet 6960 | User Guide - Page 169
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