HP OfficeJet 8010e User Guide

HP OfficeJet 8010e Manual

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  • HP OfficeJet 8010e | User Guide - Page 1
    HP OfficeJet 8010e series
  • HP OfficeJet 8010e | User Guide - Page 2
    HP, EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES instructions in the documentation that comes with the printer. - Observe all warnings and instructions problem. - There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
  • HP OfficeJet 8010e | User Guide - Page 3
    ...26 Requirements for HP+ printers ...27 HP Smart app to print, scan, and manage 38 Open the HP printer software (Windows) ...39 Toolbox (Windows) ...40 Embedded web server ...41 Update the printer ...44 5 Web Services ...45 What are Web Services? ...46 Set up Web Services ...46 Remove Web Services
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    printer control panel ...82 Get help in this guide ...82 Understand printer reports ...99 Solve problems using Web Services ...101 Maintain the printer ...102 Restore original factory defaults and settings 106 HP support ...107 10 HP EcoSolutions (HP and the Environment 109 Power Management ...110
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    Regulatory notices ...116 Environmental product stewardship program 123 Index ...130 ENWW v
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    vi ENWW
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    1 Get started This guide provides details about how to use the printer and how to resolve problems. ● Printer parts ● Control panel features ● Turn the printer off ENWW 1
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    parts ● Top and front view ● Printing supplies area ● Back view Top and front view 1 Document feeder 2 Document feeder paper-width guides 3 Document feeder tray 4 Document feeder output extension 5 Scanner lid 6 Scanner glass 7 Output tray 8 Output tray extension 9 Input tray 10
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    Printing supplies area 1 Cartridge access door 2 Front door 3 Printhead 4 Cartridges NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn the printer off when a
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    Back view 1 Power input 2 Rear USB port NOTE: A label is covering the USB port on this printer. Use the HP Smart app and a network connection to set up your printer and receive the HP+ offer. After setup, you can print using a USB cable connection, if desired, but the printer must also still be
  • HP OfficeJet 8010e | User Guide - Page 11
    Control panel features ● Lift the control panel ● Overview of buttons and lights ● Function buttons ● Toolbar icons ● Change printer settings Lift the control panel You can move the control panel for easier use. ● Push the upper part of the control panel to lift it. NOTE: Return the control panel to
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    Label 1 2 3 4 Name and Description Wireless light: Indicates the status of the printer's wireless connection. ● Solid blue light indicates that wireless connection has been established and you can print. ● Slow blinking light with clear pause indicates that wireless is on, but not configured. To
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    : Displays the status, name, and password for Wi-Fi Direct, and the number of devices connected. You can also change settings and print a guide. Ink: Displays the estimated ink levels. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink
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    Change printer settings Use the control panel to change the printer functions and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using the printer management tools in the software. For more information
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    cord or turning off a power strip. CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues. ENWW Turn the printer off 9
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    2 Load media and paper basics ● Load paper ● Load an original on the scanner glass ● Load an original in the document feeder ● Paper basics ● Tips for selecting and using paper 10 Chapter 2 Load media and paper basics ENWW
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    Load paper To load standard paper 1. Pull out the input tray. NOTE: If there is other paper in the input tray, remove the paper before loading a different paper type or size. 2. Slide the paper-width guides to the edges of the input tray. ENWW Load paper 11
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    the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing. 4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper. 12 Chapter 2 Load media and paper basics ENWW
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    5. Reinsert the input tray into the printer. 6. Pull out the output tray extension as shown. To load legal paper 1. Pull out the input tray. NOTE: If there is other paper in the input tray, remove the paper before loading a different paper type or size. ENWW Load paper 13
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    2. Slide the paper-width guides to the edges of the input tray. 3. Press the button near the front left of the tray to extend the input tray. 14 Chapter 2 Load media and paper basics ENWW
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    the stack height marking on the left edge of the tray. NOTE: Do not load paper while the printer is printing. 5. Adjust the paper-width guides until they touch the left and right edges of the stack of paper. ENWW Load paper 15
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    6. Reinsert the input tray into the printer. NOTE: When you insert the input tray, the input tray extension remains outside of the printer. This is the expected result. 7. Pull out the output tray extension as shown. To load an envelope 1. Pull out the input tray. NOTE: If there is other paper in
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    2. Slide the paper-width guides to the edges of the input tray. 3. Insert the envelope in portrait orientation and . NOTE: Do not load paper while the printer is printing. 4. Adjust the paper-width guides until they touch the left and right edges of the stack of envelopes. ENWW Load paper 17
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    5. Reinsert the input tray into the printer. 6. Pull out the output tray extension as shown. To load cards and photo paper 1. Pull out the input tray. NOTE: If there is other paper in the input tray, remove the paper before loading a different paper type or size. 18 Chapter 2 Load media and paper
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    2. Slide the paper-width guides to the edges of the input tray. 3. Insert the cards or photo paper in portrait orientation and with the side to be printed facing down.
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    4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper. 5. Reinsert the input tray into the printer. 6. Pull out the output tray extension as shown. 20 Chapter 2 Load media and paper basics ENWW
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    Load an original on the scanner glass You can copy or scan originals by loading them on the scanner glass. NOTE: The scanner might not work correctly if the scanner glass and lid backing are not clean. For more information, see Maintain the printer. NOTE: Remove all originals from the document
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    2. Load your original print-side down and align it with the marking on the rear left corner of the glass. TIP: For more help on loading an original, refer to the engraved guides along the edge of the scanner glass. 3. Close the lid. 22 Chapter 2 Load media and paper basics ENWW
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    document feeder, this might cause damage to your photos. Use only paper that is supported by the document feeder. NOTE: Some features, such as the Fit to Page diagram on the document feeder tray. 2. Slide the paper-width guides inward until they stop at the left and right edges of the paper.
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    . It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the
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    the input tray or document feeder. ● Do not overload the tray or document feeder. ● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the tray or document feeder: - Multipart forms - Media that is damaged, curled, or wrinkled - Media with cutouts
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    3 Connect your printer Your printer supports the following connection types for printing: Wi-Fi, Wi-Fi Direct, Ethernet, and USB. Use HP Smart software and a network connection to set up your printer and receive the HP+ offer. After setup, you can print using a USB cable connection or Wi-Fi Direct,
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    + printers are cloud-connected devices that must remain connected to the Internet in order to function. The Internet connection enables the printer to deliver HP+ specific app features and firmware updates. During setup, you must connect the printer to the Internet by Wi-Fi or Ethernet. After setup
  • HP OfficeJet 8010e | User Guide - Page 34
    capability of the printer NOTE: If you encounter problems connecting the printer, see Network and connection issues. TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing Center ( www.hp.com/go/wirelessprinting ). Before you begin Ensure the
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    Printing using Bluetooth is not supported. 4. Open the HP Smart app on your device. 5. iOS/Android: On the Home screen of HP Smart, tap printer is not . Follow the onscreen instructions on your device to add the printer to your network. To change wireless settings using the HP Smart app 1. If
  • HP OfficeJet 8010e | User Guide - Page 36
    . 4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup. 5. Follow the display instructions to complete the setup. If you are already using the printer with a different type of connection, such as a USB connection, follow the instructions in Change the connection type to set up the printer on your
  • HP OfficeJet 8010e | User Guide - Page 37
    HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Tools. 3. Click Device Setup & Software. 4. Select Convert a USB connected printer to wireless. Follow the onscreen instructions and IP address. If there is a problem with the wireless connection or if a
  • HP OfficeJet 8010e | User Guide - Page 38
    using a USB cable. 3. Open the HP Smart app on your computer. See Use the HP Smart app to print, scan, and manage. 4. From HP Smart, click or tap (the Plus icon) or Add Printer, and then choose the option to select or add a printer. Follow the instructions to add the printer. 5. When prompted
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    user and want to use different settings (such as the IP address, subnet mask, or the default gateway), you can change them manually. TIP: Before setting a manual IP address, it is recommended to first connect the printer to the network using Automatic mode. This allows the router to configure the
  • HP OfficeJet 8010e | User Guide - Page 40
    a compatible printing app. For more information about mobile printing, visit www.hp.com/global/us/en/eprint/ mobile_printing_apps.html. ● Make sure Wi-Fi Touch ( Settings ). 3. Touch Connection Method and then select Automatic or Manual. ● If Automatic was selected during Wi-Fi Direct setup on the
  • HP OfficeJet 8010e | User Guide - Page 41
    shown such as DIRECT-**-HP OfficeJet 8010 (where ** are the unique characters to identify your printer), and then follow the onscreen instructions on the printer and your mobile device. 5. Print your document. To print from a wireless-capable mobile device that does not support Wi-Fi Direct Make
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    not select the Convert a USB connected printer to wireless option. d. When the Connection Options software screen appears, select Wireless. e. Select your HP printer from the detected printer list. f. Follow the onscreen instructions. 5. Print your document. 36 Chapter 3 Connect your printer ENWW
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    4 Printer management tools This section contains the following topics: ● Use the HP Smart app to print, scan, and manage ● Open the HP printer software (Windows) ● Toolbox (Windows) ● Embedded web server ● Update the printer ENWW 37
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    and scan documents and photos. ● Share documents through email and other applications. ● Manage printer settings, check printer status, print reports, and order supplies. HP Smart is supported on mobile devices and computers running on iOS, Android, Windows 10, and macOS 10.13 and later. NOTE: The
  • HP OfficeJet 8010e | User Guide - Page 45
    the following: ● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name
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    Toolbox (Windows) The Toolbox provides maintenance information about the printer. To open the Toolbox 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print & Scan . 3. Click Maintain Your Printer. 40 Chapter 4 Printer management tools
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    customer-specific preferences) are stored on the computer until you clear them manually. You can configure your browser to accept all cookies, or you must be on a network and must have an IP address. 2. In a supported web browser on your computer, type the IP address or hostname assigned to the
  • HP OfficeJet 8010e | User Guide - Page 48
    on, search for and connect to the Wi-Fi Direct name, for example: DIRECT-**-HP OfficeJet 8010 (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 5. In a supported web browser on your computer, type the following address: http:// 192.168.223
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    TIP: If you are using a computer running Windows, you can visit the HP online support website at www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems. ENWW Embedded web server 43
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    if the printer is connected to a network and Web Services has been enabled, the printer automatically checks for updates. If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the details, contact your
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    5 Web Services ● What are Web Services? ● Set up Web Services ● Remove Web Services ENWW 45
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    the printer prints an information page. Follow the instructions on the information page to finish the setup. To set up Web Services using the HP printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. In the window that appears
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    an information page. Follow the instructions on the information page to finish the setup. Remove Web Services If you did not enable HP+ during printer setup, you can remove Web Services from your printer using the embedded web server. For HP+ printers, Web Services are required and cannot be removed
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    , and Mac. Read this section to learn more about printing with the HP Smart app as well as printing from within other software applications using the HP printer driver installed at setup. You will also find basic instructions for printing with Apple AirPrint on a Mac and printing from mobile devices
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    Smart app This section provides basic instructions for using the HP Smart app to print from your Android, iOS, Windows 10 device, or Mac device. For more information about using the HP Smart app, go to: ● iOS/Android: www.hp.com/go/hpsmart-help ● Windows: www.hp.com/go/hpsmartwin-help ● macOS: www
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    5. Select a different printer or make any changes to the print settings, such as paper size or output quality. 6. Click Print. 50 Chapter 6 Print ENWW
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    , Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. Select the appropriate options. ● On the Layout tab, select Portrait or Landscape orientation
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    , Printer Setup , Printer , or Preferences . NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. Select the appropriate options. ● On the Layout tab, select Portrait or Landscape orientation
  • HP OfficeJet 8010e | User Guide - Page 59
    use this printer to print documents and photos on your mobile device (such as a smartphone or tablet). For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). (At this time, this website might not be available in all languages.) To print a photo from the computer
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    so it does not start to curl, which could reduce the quality of your printout. Print on special and custom-size paper If your application supports custom-size paper, set the size in the application before printing the document. If not, set the size in the printer driver. You might need
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    Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software. For more information on the HP software, see Printer management tools. 5. On the Layout tab or Paper/Quality tab, click the Advanced button. 6. In the Paper
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    For more printing tips, see Printer settings tips . NOTE: The printer supports automatic two-sided printing of A4, Letter, Executive, and JIS B5 paper Apple AirPrint. Follow the instructions in this section to enable printing from a Mac computer using AirPrint. NOTE: Use the HP Smart app to monitor
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    ● iOS: Use the Print option from the Share menu or . NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled. ● Android: Download the HP Print Service Plugin (supported by most Android devices) from the Google Play Store and enable it on your device. ● Chromebook: Download and install the
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    NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will or torn. ● Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the guides do not bend the paper in the tray
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    settings tips (Windows) ● To change default print settings, open the HP printer software, click Print & Scan and then click Set Preferences. For information how to open the printer software, see Open the HP printer software (Windows). ● To understand paper and paper tray settings:
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    as a computer or an email recipient. When scanning documents with the HP printer software, you can scan to a format that can be searched HP printer software. TIP: If you have problems scanning documents, see Copy and scan issues. ● Copy and scan using HP Smart ● Copy from the printer ● Scan using HP
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    . You can print, save your scans locally or in cloud storage, and share them via email, SMS, Facebook, Instagram, etc. To copy and scan with HP Smart, follow the instructions provided in the appropriate section below, depending on the type of device you are using. This section provides basic
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    to email, create a shortcut or smart task. See Get more information about HP Smart. Scan from a Windows 10 device To scan a document or photo using the to share it with others. To edit a previously scanned document or photo HP Smart provides editing tools, such as crop or rotate, so that you can
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    Copy from the printer The Copy menu on the printer display allows you to easily select number of copies and color or black and white for copying on plain paper. You can also easily access advanced settings, such as changing the paper type and size, adjusting the darkness of the copy, and resizing
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    are only available after you have installed the HP printer software. TIP: If you have problems scanning documents, see Copy and scan issues. This instructions if the feature has been disabled, and you wish to enable it again. 1. Open the HP printer software. For more information, see Open the HP
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    1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows). 3. In the printer software, click Scan a Document or Photo . 4. Click the More link in the top right
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    you can reuse them next time. Otherwise, the changes only affect the current scan. Then click Scan . Go online to learn more about using the HP Scan software. Learn how to do the following: ● Customize scan settings, such as image file type, scan resolution, and contrast levels. ● Scan to network
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    Webscan. 5. Click Apply. To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load your original print-side down on the scanner glass or print-side up in the document feeder. 2. Open the embedded
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    Tips for copy and scan success Use the following tips to copy and scan successfully: ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. ● Load your original print-side down on the scanner glass and align it with the marking
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    cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. TIP: If you have problems copying documents, see Printing issues. ● Information on cartridges and the printhead ● Some color ink is used even when printing with black cartridge
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    The following tips help maintain HP cartridges and ensure consistent print quality. ● The instructions in this guide are for replacing cartridges, Dropping, jarring, or rough handling during installation can cause temporary printing problems. ● If you are transporting the printer, do the following to
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    maintain the health of the printhead; some ink is residual; and some ink evaporates. For more information on ink usage, visit www.hp.com/go/learnaboutsupplies and click HP Ink. (You might need to select your country/region using the Select Country button on the page.) ENWW Some color ink is used
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    process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used
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    site are available in English only. NOTE: Not all cartridges are available in all countries/regions. CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the
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    4. Press on top of the cartridge to release it, and then remove it from the slot. 5. Remove the new cartridge from its packaging. 74 Chapter 8 Manage cartridges ENWW
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    6. Using the color-coded letters for help, slide the cartridge into the empty slot until it is securely installed in the slot. NOTE: Make sure that the color-coded letter on the cartridge matches that on the slot. 7. Repeat steps 4 through 6 for each cartridge you are replacing. 8. Close the
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    9. Close the front door. 76 Chapter 8 Manage cartridges ENWW
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    Order cartridges To order cartridges, go to www.hp.com . (At this time, some portions of the HP website are available in English only.) Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ordering by telephone, locating a local store and
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    Store printing supplies Cartridges can be left in the printer for extended periods of time. However, to assure optimal cartridge health, be sure to turn off the printer properly when the printer is not in use. For more information, see Turn the printer off . 78 Chapter 8 Manage cartridges ENWW
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    : the number of pages printed using the cartridge, the page coverage, frequency of printing, and the printing modes used. This information helps HP design future printers to meet our customers' printing needs. The data collected from the cartridge memory chip does not contain information that can be
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    cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM format, may be
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    using one of the support services listed in HP support to obtain assistance. This section contains the following topics: ● Get help from the HP Smart app ● Get help from the printer control panel ● Get help in this guide ● Understand printer reports ● Solve problems using Web Services ● Maintain the
  • HP OfficeJet 8010e | User Guide - Page 88
    the HP Smart app The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for for a screen, touch on the printer control panel. Get help in this guide This section contains the following topics: ● Jams and paper-feed issues ●
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    2. Remove the input tray by pulling it all the way out of the printer. 3. Check the input tray area underneath the printer. Remove the jammed paper. 4. Insert the input tray back until it snaps into place. ENWW Get help in this guide 83
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    5. Insert the output tray back into the printer. To clear a paper jam from print zone 1. Open the front door. 2. Open the cartridge access door. 84 Chapter 9 Solve a problem ENWW
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    remove any jammed or torn pieces of paper. 5. Lift the handle of the paper path cover and remove the cover. ENWW Get help in this guide 85
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    , more paper jams are likely to occur. 7. Reinsert the paper path cover until it snaps into place. 8. Close the cartridge access door. 86 Chapter 9 Solve a problem ENWW
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    9. Close the front door. To clear a paper jam from the document feeder 1. Lift the cover of the document feeder. 2. Pull any jammed paper out of the rollers. ENWW Get help in this guide 87
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    3. Lift the document feeder tab from the center. 4. Pull any jammed paper out under the rollers. 5. Close the document feeder tab. 88 Chapter 9 Solve a problem ENWW
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    6. Close the cover of the document feeder until it snaps into space. 7. Lift up the document feeder tray. 8. Remove any jammed paper under the tray. 9. Put down the document feeder tray. ENWW Get help in this guide 89
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    kind of problem are you having? ● Paper is not picked up from a tray - Make sure paper is loaded in the tray. For more information, see Load paper. Fan the paper before loading. - Make sure the paper-width guides are set to the correct markings in the tray for the paper size you
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    label on the side or paper-width guide of the input tray. - Make sure the tray is not overloaded with paper. - Use HP paper for optimum performance and efficiency. Printing issues What do you want to do? ● Fix problems with HP+ printers not printing ● Fix problems with page not printing (unable to
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    in order: 1. Check for error messages from the printer display and resolve them by following the onscreen instructions. 2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB mark in a black or green circle next to it. 92 Chapter 9 Solve a problem ENWW
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    then click or tap System and Security. iii. Click or tap Administrative Tools, and then double-click or double-tap Services. iv. Right-click or touch and hold Print Spooler, and then click Properties. v. On the General tab, Printer. d. Try using your printer again. ENWW Get help in this guide 93
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    Power button to turn on the printer. NOTE: If the printer is not receiving electrical power, connect it to another power outlet. 94 Chapter 9 Solve a problem ENWW
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    printer again. Fix print quality issues NOTE: To avoid print quality problems, always turn the printer off using the Power button, and wait the Printhead, and then follow the onscreen instructions. 2. Make sure you are using original HP cartridges. 3. Make sure you have selected in this guide 95
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    If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com . This website provides information and utilities that Clean Printheads on the Device Services tab. Follow the onscreen instructions. 2. Make sure you are using original HP cartridges. 3. Check the
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    problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. Copy and scan issues Choose one of the following troubleshooting options. ● Use an HP online troubleshooting one of the following troubleshooting options. ● Restore
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    you might have a defective sensor. To clean the printhead, see Maintain the printhead and cartridges. ● If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com . This website provides information and utilities that can help you correct many common printer
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    printer information and cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. If you need to call HP, it is often useful to print the printer status report before calling. Network
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    the bottom section of the report. Web access test report Print the web access report to help identify internet connectivity issues which can affect Web Services. 100 Chapter 9 Solve a problem ENWW
  • HP OfficeJet 8010e | User Guide - Page 107
    Solve problems using Web Services If you are having problems using Web Services, check the following: ● Make sure the printer is connected to the Internet using a wireless connection. NOTE: You cannot use these web features if the printer
  • HP OfficeJet 8010e | User Guide - Page 108
    , turn the printer off by pressing the power cord from the electrical socket. 1. Lift the scanner lid. (the Power button) and unplug 102 Chapter 9 Solve a problem ENWW
  • HP OfficeJet 8010e | User Guide - Page 109
    2. Clean the scanner glass and lid backing by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the
  • HP OfficeJet 8010e | User Guide - Page 110
    isopropyl (rubbing) alcohol. 5. Close the cover of the document feeder. Maintain the printhead and cartridges If you are experiencing problems with printing, you might have a problem with the printhead. You should perform the procedures in the following sections only when directed to do so for
  • HP OfficeJet 8010e | User Guide - Page 111
    . If print quality problems persist after cleaning and aligning, contact HP support. For more information, see HP support. ● Align the or Align the Printhead, and then follow the onscreen instructions. NOTE: You can also do the same from the HP printer software or embedded web server (EWS). To
  • HP OfficeJet 8010e | User Guide - Page 112
    , and then follow the onscreen instructions. 3. Print the network configuration page HP online support website at www.support.hp.com for information and utilities that can help you correct many common printer problems. (Windows) Run the HP and language, and Web Services account information. You can
  • HP OfficeJet 8010e | User Guide - Page 113
    HP support For the latest product updates and support information, visit the product support website at www.hp.com/ support. HP online support provides a variety of options for help with your printer: View video tutorials: Learn how to set up the printer and perform common tasks. Get troubleshooting
  • HP OfficeJet 8010e | User Guide - Page 114
    your printer while installing the software, you can register now at http://www.register.hp.com. Additional warranty options Extended service plans are available for the printer at additional costs. Go to www.support.hp.com , select your country/region and language, then explore the extended warranty
  • HP OfficeJet 8010e | User Guide - Page 115
    you optimize your environmental footprint and empowering you to print responsibly-at home or in the office. For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product stewardship program. For more information about
  • HP OfficeJet 8010e | User Guide - Page 116
    on the printer again. If your printer supports this energy saving feature, Auto-Off is turn the feature on, and then follow the onscreen instructions to set the day and time to turn on or problems with the cartridges and print quality issues. Never turn off the printer when cartridges are missing. HP
  • HP OfficeJet 8010e | User Guide - Page 117
    only used for the current print job. To turn Quiet Mode on or off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Quiet Mode . 3. Select On or Off . 4. Click Save Setting. To turn Quiet Mode on or off
  • HP OfficeJet 8010e | User Guide - Page 118
    Printing Supplies To optimize printing supplies such as ink and paper, try the following: ● Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit www.hp.com/recycle. ● Optimize paper usage by printing on both sides of the paper. ● Change the print quality
  • HP OfficeJet 8010e | User Guide - Page 119
    A Technical information This section contains the following topics: ● Specifications ● Regulatory notices ● Environmental product stewardship program ENWW 113
  • HP OfficeJet 8010e | User Guide - Page 120
    Specifications For more information, visit www.support.hp.com . Select your country or region. Click Product Support & Troubleshooting. Enter the name shown on the front of the printer, and then select Search. Click Product information, and then click Product specifications. System requirements ●
  • HP OfficeJet 8010e | User Guide - Page 121
    ● Print resolution: For a list of supported print resolutions, visit the printer support website at www.support.hp.com. ● Print margins: For margin settings of different media, visit the printer support website at www.support.hp.com. Copy specifications ● Digital image processing ● Copy speeds vary
  • HP OfficeJet 8010e | User Guide - Page 122
    topics: ● Regulatory Model Number ● FCC statement ● Notice to users in Korea ● VCCI (Class B) compliance statement for users in Japan ● Power cord instructions ● Notice to users in Japan about the power cord ● Noise emission statement for Germany ● European Union and United Kingdom Regulatory Notice
  • HP OfficeJet 8010e | User Guide - Page 123
    equipment. For further information, contact: Manager of Corporate Product Regulations, HP Inc. 1501 Page Mill Road, Palo Alto, CA 94304, Class B) compliance statement for users in Japan B VCCI-B Power cord instructions Make sure your power source is adequate for the product voltage rating.
  • HP OfficeJet 8010e | User Guide - Page 124
    least one EU Member State and in Great Britain. The full EU and UK Declaration of Conformity can be found at the following website: www.hp.eu/certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.) The point of
  • HP OfficeJet 8010e | User Guide - Page 125
    use only in all countries reflected in the matrix. Using this WLAN application outdoor might lead to interference issues with existing radio services. Visual display workplaces statement for Germany GS-Erklärung (Deutschland) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am
  • HP OfficeJet 8010e | User Guide - Page 126
    be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of
  • HP OfficeJet 8010e | User Guide - Page 127
    Notice to users in Canada Under Innovation, Science and Economic Development Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Innovation, Science and Economic Development Canada. To reduce potential
  • HP OfficeJet 8010e | User Guide - Page 128
    Notice to users in Japan 122 Appendix A Technical information ENWW
  • HP OfficeJet 8010e | User Guide - Page 129
    repair. For more information, visit HP's Commitment to the Environment website at: www.hp.com/sustainableimpact ● HP tips for reducing environmental impact ● ● SEPA Ecolabel User Information (China) ● Recycling program ● HP inkjet supplies recycling program ● Battery disposal in Taiwan ● California
  • HP OfficeJet 8010e | User Guide - Page 130
    from a reputable and well-managed source.1 ● Conserve resources-look for paper made with recycled content. ● Recycle your Original HP cartridges-it's easy and free with the HP Planet Partners program, available in 47 countries and territories worldwide.2 ● Save paper by printing on both sides of the
  • HP OfficeJet 8010e | User Guide - Page 131
    No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/ reach. EPEAT Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more
  • HP OfficeJet 8010e | User Guide - Page 132
    this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste equipamento nao foi projetada para ser removida pelo cliente. Power consumption HP printing and imaging equipment marked with the ENERGY STAR® logo is certified by the U.S. Environmental
  • HP OfficeJet 8010e | User Guide - Page 133
    point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. Waste disposal for Brazil Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois
  • HP OfficeJet 8010e | User Guide - Page 134
    The Table of Hazardous Substances/Elements and their Content (China) 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ X ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯ 显示器 X ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ 驱动光盘 X ◯ ◯ ◯ ◯ 扫描仪 X ◯ ◯ ◯ ◯
  • HP OfficeJet 8010e | User Guide - Page 135
    Declaration of the Presence Condition of the Restricted Substances Marking hp.com/support To access the latest user guides or manuals for your product, go to hp.com/support. Select Find your product, and then follow the onscreen instructions. ENWW Environmental product stewardship program 129
  • HP OfficeJet 8010e | User Guide - Page 136
    glass 102 connectors, locating 4 control panel buttons 5 features 5 lights 5 copy specifications 115 customer support warranty 108 D diagnostic page 99 document feeder clean 103 feeding problems, troubleshoot 103 load originals 23 double-sided printing 55 E embedded web server about 41 opening 41
  • HP OfficeJet 8010e | User Guide - Page 137
    troubleshoot feeding 90 paper-feed problems, troubleshoot 90 power troubleshoot 98 power input, locating 4 print diagnostic page 99 double-sided 55 troubleshoot paper-width guides illustration 2 troubleshoot feeding 90 troubleshoot control panel help system 82 embedded web server 42 HP Smart 82
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HP Oļ¬ƒceJet
8010
e
series